2020-2021
Hôtels
A hotel is an establishment that provides paid lodging on a short-term basis. (Hotel, n.d.)
Contents
Quels sont les services indispensables dans un hôtel ? What are the basic hotel services? ___________ 2
Organizational Chart __________________________________________________________________ 2
Types ______________________________________________________________________________ 3
International luxury ________________________________________________________________ 3
Lifestyle luxury resorts ______________________________________________________________ 4
Upscale full-service _________________________________________________________________ 5
Boutique _________________________________________________________________________ 5
Focused or select service ____________________________________________________________ 6
Les métiers de l’hôtellerie / jobs within the hospitality Industry ________________________________ 7
What are the 4 sectors of hospitality industry? _____________________________________________ 7
Accomodations ______________________________________________________________________ 8
Bibliography ________________________________________________________________________ 9
Page 1 of 9
2020-2021
Quels sont les services indispensables dans un hôtel ? What are the
basic hotel services?
- Hotel Comfort and Cleanliness
- Safety and Security
- Upstanding Customer Service
- Great Facilities
- Breakfast
Organizational Chart
General
Manager
Rooms Food and
Finance HR
Division beverage
Banquet and
Housekeeping Front Office Bars Restaurants
Catering
Page 2 of 9
2020-2021
Types
International luxury
International luxury hotels offer high-quality amenities, full-service accommodations, on-site
full-service restaurants, and the highest level of personalized and professional service in
major or capital cities.
Examples:
Grand Hyatt, Conrad, InterContinental, Sofitel, Mandarin Oriental, Four Seasons, The
Peninsula, Rosewood, JW Marriott and The Ritz-Carlton.
Page 3 of 9
2020-2021
Lifestyle luxury resorts
Lifestyle luxury resorts are branded hotels that appeal to a guest with lifestyle or personal
image in specific locations. They are typically full-service and classified as luxury. A key
characteristic of lifestyle resorts is focus on providing a unique guest experience as opposed
to simply providing lodging.
Examples: Waldorf Astoria, St. Regis, Shangri-La, Oberoi, Belmond, Jumeirah, Aman, Taj
Hotels, Hoshino, Raffles, Fairmont, Banyan Tree, Regent and Park Hyatt.
Page 4 of 9
2020-2021
Upscale full-service
Upscale full-service hotels often provide a wide array of guest services and on-site facilities.
Commonly found amenities may include: on-site food and beverage (room service and
restaurants), meeting and conference services and facilities, fitness center, and business
center.
Examples: W Hotels, Sheraton, Langham, Kempinski, Kimpton Hotels, Hilton, Lotte,
Renaissance, Marriott and Hyatt Regency brands.
Boutique
Boutique hotels are smaller independent non-branded hotels that often contain mid-scale to
upscale facilities of varying size in unique or intimate settings with full-service
accommodations.
Page 5 of 9
2020-2021
Focused or select service
Small to medium-sized hotel establishments that offer a limited number of on-site amenities
that only cater and market to a specific demographic of travelers, such as the single business
traveler. Most focused or select service hotels may still offer full-service accommodations
but may lack leisure amenities such as an on-site restaurant or a swimming pool.
Examples Hyatt Place, Holiday Inn, Courtyard by Marriott and Hilton Garden Inn.
Page 6 of 9
2020-2021
Les métiers de l’hôtellerie / jobs within the hospitality Industry
Concierge.
Event Planner.
Executive Chef.
Hotel General Manager.
Housekeeper.
Waiter/Waitress.
What are the 4 sectors of hospitality industry?
There are four segments of the hospitality industry:
I- Food and beverages:
I - a - Bars
I - b - Restaurants
II - Catering
III - Travel and Tourism
IV - Lodging and recreation.
Page 7 of 9
2020-2021
Accomodations
Type Name Price Nights Amount
1
Guest rooms Premium room 800 2 1600
Guest rooms Deluxe room 750 5 3750
Suites Royal 1700 4 6800
Suites Diplomatic Two Bedroom Suite 1600 3 4800
Total 16950
1
Rates do not include applicable taxes, service charges, levies, resort fees, gratuities or surcharges, unless
otherwise noted. Rates are subject to change
Page 8 of 9
2020-2021
Bibliography
Hotel. (n.d.). Retrieved from Wikipedia: https://en.wikipedia.org/wiki/Hotel
hotel
food _____________________________________________________________________________ 4
luxury _________________________________________________________________________ 2, 3
service _____________________________________________________________________ 2, 3, 4, 5
Page 9 of 9
