Troubleshooting

Click the icon of the function you want to know more about.

Common Copier Printer

Image Send Document Filing

Useful Tips
Preface

ABOUT THIS GUIDE

This guide provides information about how to use the machine and what to do when a problem occurs.
If you encounter a problem, check this guide before calling a support center.

Please note
• This guide assumes that the persons who install and use this product have a working knowledge of their computer
and web browser.
• For information on your operating system or web browser, please refer to your operating system guide or web browser
guide, or the online Help function.
• The explanations of screens and procedures are primarily for Internet Explorer® on Windows® 8.1. The screens may
vary depending on the version of the operating system or the software application.
• Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx".
• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual,
please contact your dealer or nearest authorized service representative.
• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other
problem is discovered, please contact your dealer or nearest authorized service representative.
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the
product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any
damage that occurs due to use of the product.

Warning
• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited,
except as allowed under copyright laws.
• All information in this manual is subject to change without notice.

Illustrations and the operation panel and touch panel shown in this manual
The peripheral devices are generally optional, however, some models include certain peripheral devices as standard
equipment.
For some functions and procedures, the explanations assume that devices other than the above are installed.

The display screens, messages, and key names shown in the manual may differ from those on the actual machine
due to product improvements and modifications.

2
CONTENTS
ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Image Send Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Useful Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

If the problem persists after you follow the instructions in this guide…
If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main
power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position.
After the main power indicator color changes to green, press the [POWER] button.

When the background color of the job management display at the upper right corner of the touch panel is not gray, do not
switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored
or received to be lost.

3
 General Problems

Points to Keep in Mind

For a checklist of general problems, refer to "CHECK LIST (page 9)".

Power and connector positions

OPERATION PANEL

[Power] button

Main power indicator

[Power Save]
button/Indicator
[Home Screen] key
[USB port (A type)
Touch panel

USB port (A type)

LAN connector

Service-only
connector

Main power switch

Power plug

4
 General Problems

Placing the original

Automatic Document Feeder

If the original has a fold, straighten the fold before

placing. (This prevents original misfeeds and incorrect
Do not exceed the detection of the original size)
indicator line Align the edges and place
face up Insert all the way in

Adjust to the original size

If the original is stapled, be sure to remove the staples and

fan the pages well before placing. (This is to prevent
misfeeding and tearing of the original, and to prevent torn
fragments of the original from remaining in the feeder.)

Document glass
Place the original in the back left corner.
If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the
original size)

Mark

Platen Scale

5
 General Problems

Loading paper
When a large capacity tray is installed
Fan the paper
When large capacity
trays are installed Fan the paper well
before loading it. If the
Bypass
paper is not fanned,
Tray
multiple sheets may
feed at once and
cause a misfeed.

Indicator line

The paper must not exceed the

Tray 1 Tray 3 Tray 4 Tray 2 Tray 5 Tray 5 Tray 6 Tray 7 Tray 8 maximum number of sheets and must
Bypass Tray not be higher than the indicator line.

Tray 1/2

1 2 3

Tray 3/4

1 2 3

Large capacity tray (MX-LC12)

1 2 3

6
 General Problems

Large capacity tray (MX-LCX3 N)

1 2 3 4

Do not insert your hand into the Do not insert spare paper or
space inside the paper table objects into the space inside
when you load paper. the tray.

Large capacity trays

1 2 3 4

Bypass tray (on the machine)

1 2 3

Load the paper with the print side

facing down.

Bypass tray (on the large capacity trays)

1 2 3 4

Load the paper with the

print side facing down.

7
 General Problems

Maintenance
How to clean the automatic document feeder and document glass

Replacing the toner

How to clean the bypass feed roller

Bypass tray (on the machine)

Bypass tray (large capacity trays)

Waste toner bottle

8
 General Problems

CHECK LIST
? Problem Check Page
I CAN'T USE A PARTICULAR Have functions been disabled by the administrator? 11
FUNCTION OR PERIPHERAL DEVICE Is an optional power cable other than for the machine connected? 11
I DON'T KNOW HOW TO CHECK THE Hold down the [Home Screen] key. 12
TOTAL NUMBER OF PAGES USED You can check in the status of setting mode. 12
THE OPERATION PANEL CANNOT Is the main power indicator lit? 12
BE USED Did you just power on the machine? 12
Is the [Power Save Mode] button blinking? 12
Is a cover open or a device separated from the machine? 12
Did login fail three times in a row? 12
Does a message appear indicating that Auto Login failed? 12
Does the message "Call for service. Code:xx-xx*." appear in the touch panel? 13
PRINTING IS NOT POSSIBLE OR Is a tray out of paper? 13
STOPS DURING A JOB Is the machine out of toner? 13
Has a paper misfeed occurred? 13
Is the output tray full? 13
Is the waste toner box full? 13
Are restrictions placed on the trays that can be used in each mode 13
(copy, print, image send, and document filing)?
I DON'T KNOW HOW TO PROHIBIT You can prohibit color printing in User Control. 14
COLOR PRINTING For copy mode, you can set copying to black & white priority. For 14
printing mode, you can set printing to black & white priority in the printer
driver settings.
THE ORIGINAL SIZE IS NOT Is the original curled or folded? 14
AUTOMATICALLY SELECTED OR Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? 14
THE WRONG SIZE IS SELECTED
Is an original of the 5-1/2" × 8-1/2" (A5) size set to landscape (A5R 14
size)?
THE DISPLAYED BYPASS TRAY Do the bypass tray guides match the width of the loaded paper? 14
PAPER SIZE IS NOT CORRECT
THE ORIGINAL MISFEEDS Is too much paper loaded into the document feeder tray? 15
(AUTOMATIC DOCUMENT FEEDER) Is the original a long original? 15
Is the original on thin paper? 15
THE PAPER MISFEEDS Is a torn piece of paper remaining in the machine? 15
Is too much paper loaded in the tray? 15
Are multiple sheets feeding at once? 15
Are you using paper that is not within the specifications? 15
Are the bypass tray guides adjusted to the width of the paper? 15
Is the bypass tray extension guide pulled out? 15
Is the bypass feed roller dirty? 15
Is A5 (5-1/2" x 8-1/2") size paper loaded? 15
Is the paper size specified? 15
Did you add paper to the bypass tray? 16
Are you using punched paper? 16
Are you using label sheets that cannot be used? 16
Remove the paper, turn it over, and reload it. Using a different paper 16
type may solve the problem.
PAPER DOES NOT FEED FROM Is the paper loaded correctly into the paper tray? 16
THE PAPER TRAY Has the tray been prohibited in some modes (copy, print, image send, 16
document filing)?

9
 General Problems

? Problem Check Page

I DON'T KNOW HOW TO CHANGE Set the paper size used in each tray in the tray settings. 16
THE PAPER SIZE
THE OUTPUT IS NOTICEABLY Remove the paper, turn it over, and reload it. Using a different paper 17
CURLED AND UNEVEN type may solve the problem.
THE IMAGE IS SKEWED ON THE Is too much paper loaded into the bypass tray? 17
PAPER Are the bypass tray guides adjusted to the width of the paper? 17
Are the original guides adjusted to the width of the paper? 17
LINES APPEAR IN THE SCANNED Are the scanning areas of the document glass or automatic document 17
OR PRINTED IMAGE feeder dirty?
Is the bypass feed roller dirty? 17
Did you clean the laser unit? 17
SMUDGES APPEAR ON PRINTED Are you using paper that is not within the specifications? 18
OUTPUT Are you printing on pre-punched paper? 18
Does a message appear indicating the need for maintenance? 18
Remove the paper, turn it over, and reload it. Using a different paper 18
type may solve the problem.
WHEN PRINTING ON THICK PAPER, Has the paper type been set correctly? 18
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON
I DON'T KNOW HOW TO CHANGE Is the output tray specified? 19
THE OUTPUT TRAY
PART OF THE IMAGE IS CUT OFF Has the correct paper size been set? 19
Was the original placed in the correct position? 19
PRINTING TAKES PLACE ON THE Is the paper loaded with the print side facing in the correct direction? 19
WRONG SIDE OF THE PAPER
A COVER OR INSERT IS NOT Has the paper type been set correctly? 20
PRINTED ON THE SPECIFIED
PAPER
THE CONNECTED USB DEVICE Is the USB device compatible with the machine? 20
CANNOT BE USED Is the connected USB device recognized correctly? 20
Is the format of the USB memory device FAT32? 20
Are you using a USB memory device with a capacity of more than 32 20
GB?
THE FINISHER/SADDLE FINISHER Does a message appear indicating that you need to remove paper from 20
DOES NOT OPERATE the stapler compiler?
Have functions been disabled by the administrator? 20
STAPLING DOES NOT TAKE PLACE Does a message appear instructing you to check the staple unit? 21
(INCLUDING SADDLE STITCH) Does a message appear instructing you to add staples? 21
Is a different width of paper mixed in? 21
Are there more sheets than can be stapled at once? 21
Is a paper size that cannot be stapled included in the print job? 21
Is the paper type setting of the tray selected in the printer driver set to a 21
paper type that cannot be stapled?
PUNCHING DOES NOT TAKE Does a message appear instructing you to check the punch module? 21
PLACE Is a different size of paper mixed in? 21
Is a paper size that cannot be punched included in the print job? 21
Is the tray selected in the printer driver set to a paper type that cannot 21
be punched?
THE STAPLING POSITION OR Is the stapling position setting correctly? 22
PUNCH POSITION IS NOT Are the punching positions setting correctly? 22
CORRECT
Is the original placed face up or face down correctly? (In use of inserter) 22
FOLDING DOES NOT TAKE PLACE Did the administrator enable the [Disabling of Duplex] setting? 22
Are you using a paper type that has a specific front and reverse side? 22

10
 General Problems

? Problem Check Page

THE FOLD POSITION IS NOT Is the original placed face up or face down correctly? 22
CORRECT
PREVIEW IMAGES OR THUMBNAIL Are there a number of jobs waiting to be executed? 23
IMAGES DO NOT APPEAR
THE TOUCH PANEL DISPLAY IS Is the brightness properly adjusted? 23
DIFFICULT TO VIEW
YOU WERE LOGGED OUT Did Auto Clear activate? 23
WITHOUT LOGGING OUT
YOURSELF
I DON'T KNOW WHERE THE IP The IP address is set in the Network Settings of Setting mode. 23
ADDRESS SETTING IS
I DON'T KNOW HOW TO CHANGE You can change the background color in "MFP Display Pattern Setting". 24
THE BACKGROUND COLOR OF
THE HOME SCREEN
I DON'T KNOW HOW TO ADD A You can change a shortcut in "Edit Home". 24
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
I DON'T KNOW HOW TO RESTORE Is large text mode enabled in the home screen? 24
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
I DON'T KNOW HOW TO ADJUST Set the time the machine enters energy save mode in the Energy Save 25
THE TIME THE MACHINE ENTERS settings of setting mode.
ENERGY SAVE MODE
I FORGOT THE ADMINISTRATOR Was the administrator password changed from the factory default 25
PASSWORD setting?
I DON'T KNOW WHOM TO Please check the customer support information. 25
CONTACT FOR MAINTENANCE
AND SERVICE

I CAN'T USE A PARTICULAR FUNCTION OR

? PERIPHERAL DEVICE

Check ! Solution
Have functions been disabled by the ■ Check with your administrator.
administrator? Some functions may have been disabled in the setting mode. When user authentication
is enabled, the functions that you can use may be restricted in your user settings.

Is an optional power cable other than ■ Connect an optional power cable other than for the machine.
for the machine connected?

11
 General Problems

I DON'T KNOW HOW TO CHECK THE TOTAL

? NUMBER OF PAGES USED

Check ! Solution
Hold down the [Home Screen] key. ■ When you hold down the [Home Screen] key, a message showing the total page
usage and toner level will appear.

You can check in the status of setting ■ [Total Count] appears in the [Status] of setting mode. You can check the total
mode. pages used from this item.

? THE OPERATION PANEL CANNOT BE USED

Check ! Solution
Is the main power indicator lit? ■ If the main power indicator is not lit up, turn the machine's power on.
Make sure that the power plug is firmly inserted in the power outlet, switch the
main power switch to the " " position.

Did you just power on the machine? ■ Wait until a message appears indicating that the machine is ready.
After the [Power] button is turned on, the machine requires some time to
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.

Is the [Power Save Mode] button ■ Auto Power Shut-Off mode has activated. To return the machine to normal
blinking? operation, press the [Power Save Mode] button. For more information, see the
"User's Manual" .

Is a cover open or a device separated ■ Read the message and take appropriate actions.
from the machine? A warning message will appear when a cover is open or a device is separated
from the machine.

Did login fail three times in a row? ■ After operation unlocks, log in using the correct user information.
When [A Warning when Login Fails] is enabled in the setting mode and login fails
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
(If you do not know your user information, contact your administrator.)
 "Settings" → [User Control] → [Default Settings]
→ [A Warning when Login Fails]

Does a message appear indicating ■ Check with your administrator.

that Auto Login failed? Auto Login failed due to network or other problems. If you are the administrator,
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)

12
 General Problems

Check ! Solution
Does the message "Call for service. ■ Turn on the machine power again.
Code:xx-xx*." appear in the touch ■ Make sure that the background color of the job management display at the upper
panel? right corner of the touch panel is gray, and press the [Power] button and then turn
*Letters and numbers appear in xx-xx. the main power switch to the " " position. Waiting at least 10 seconds and then
turn the main power switch to the " " position.
■ If the message still appears after switching the [Power] button and the main
power switch off and on several times, it is likely that a failure has occurred that
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)

PRINTING IS NOT POSSIBLE OR STOPS DURING

? A JOB

Check ! Solution
Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel.

Is the machine out of toner? ■ Replace the toner cartridge.

► Maintenance (page 8)

Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel.

Is the output tray full? ■ Remove the output from the tray and resume printing.
When the output tray becomes full, a detector activates and stops printing.

Is the waste toner box full? ■ Replace the waste toner box as instructed by the message in the touch panel.

Are restrictions placed on the trays ■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
that can be used in each mode (copy, checkboxes of each mode ([Feeding Approved Job]).
print, image send, and document Functions without a checkmark cannot be used for printing using that tray.
filing)?  "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

13
 General Problems

? I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING

Check ! Solution
You can prohibit color printing in ■ When user authentication is enabled, you can prohibit color printing for specific
User Control. users.
 "Settings" → [User Control] → [User List].
 "Settings" → [User Control] → [Machine Page Limit Setting].

For copy mode, you can set copying ■ Although this does not prohibit color copies, you can set the color mode to black
to black & white priority. For printing & white priority as a means of reducing the number of color pages printed.
mode, you can set printing to black & Copying
white priority in the printer driver  Set "Settings(administrator)" → [System Settings] → [Copy Settings] → [Initial
settings. Status Settings] → [Color Mode] to [B/W]
Printing
 Select [Grayscale] on the [Main] tab of the printer driver.

THE ORIGINAL SIZE IS NOT AUTOMATICALLY

? SELECTED OR THE WRONG SIZE IS SELECTED

Check ! Solution
Is the original curled or folded? ■ Straighten the original.
The correct original size cannot be detected if the original is curled or folded.

Did you place an original smaller than ■ Select the original size manually.
A5 (5-1/2" x 8-1/2") size? Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected. When
scanning a small original on the document glass, it is convenient to place a blank
sheet of paper on top of the original which is the same size (A4 (8-1/2" x 11"), B5
(8-1/2" x 11"R), etc.) as the paper that you wish to use for printing.

Is an original of the 5-1/2" × 8-1/2" ■ If an original of the 5-1/2" × 8-1/2" (A5) size is set to landscape (A5R size), it is
(A5) size set to landscape (A5R size)? not detected automatically.

THE DISPLAYED BYPASS TRAY PAPER SIZE IS

? NOT CORRECT

Check ! Solution
Do the bypass tray guides match the ■ Set the bypass tray guides to the width of the paper.
width of the loaded paper? When loading paper in the bypass tray, be sure to pull out the extension guide to
enable the paper size to be detected correctly.

14
 General Problems

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT

? FEEDER)

Check ! Solution
Is too much paper loaded into the ■ Make sure that the stack of paper in the tray is not higher than the indicator line.
document feeder tray? ► Placing the original (page 5)

Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan
size to [Long Size].
(Note that long originals cannot be copied using the copy function.)

Is the original on thin paper? ■ Use the document glass to scan the original.
If you need to use the automatic document feeder, use [Slow Scan Mode] in
[Others] to scan the original.

? THE PAPER MISFEEDS

Check ! Solution
Is a torn piece of paper remaining in ■ Follow the instructions in the touch panel to remove all paper.
the machine?

Is too much paper loaded in the tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
► Loading paper (page 6)

Are multiple sheets feeding at once? ■ Fan the paper well before loading it.

Are you using paper that is not within ■ Use SHARP-recommended paper.
the specifications? Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
 - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.

Are the bypass tray guides adjusted ■ Adjust the bypass tray guides to the width of the paper so that they slightly
to the width of the paper? contact the sides of the paper.
► Loading paper (page 6)

Is the bypass tray extension guide ■ When loading large-size paper, pull out the extension guide.
pulled out? ► Loading paper (page 6)

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.
► Maintenance (page 8)

Is A5 (5-1/2" x 8-1/2") size paper ■ When loading A5 (5-1/2" x 8-1/2") size paper, place the paper in the horizontal
loaded? (A5R (5-1/2" x 8-1/2"R)) orientation. (Excluding tray 1 and the bypass tray)

Is the paper size specified? ■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

15
 General Problems

Check ! Solution
Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it
with the paper to be added, and reload as a single stack.
If paper is added without removing the remaining paper, a misfeed may occur.

Are you using punched paper? ■ When using punched paper, set the paper type to punched.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

Are you using label sheets that ■ Labels without a carrier sheet may stick to the transfer surface and cause a
cannot be used? misfeed.

Remove the paper, turn it over, and ■ This may improve some states of paper curling.
reload it. Using a different paper type ► Loading paper (page 6)
may solve the problem.

PAPER DOES NOT FEED FROM THE PAPER

? TRAY

Check ! Solution
Is the paper loaded correctly into the ■ Set the guides to the size of the paper.
paper tray? Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
► Loading paper (page 6)

Has the tray been prohibited in some ■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
modes (copy, print, image send, checkboxes of each mode ([Feeding Approved Job]). Functions without a
document filing)? checkmark cannot be used for printing using that tray.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

? I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Check ! Solution
Set the paper size used in each tray in ■ The "Tray Settings" key can be found in the home screen.
the tray settings. Tap this key to display the tray settings screen.
Tap the tray whose paper size you want to change, select the paper type, and
then tap the [Size] tab. Select the paper size and tap the [OK] key.
If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key
after tapping the [Size] tab, enter the paper size manually, and tap the [Execute] key.

16
 General Problems

? THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

Check ! Solution
Remove the paper, turn it over, and ■ This may improve some states of paper curling.
reload it. Using a different paper type ► Loading paper (page 6)
may solve the problem.

? THE IMAGE IS SKEWED ON THE PAPER

Check ! Solution
Is too much paper loaded into the ■ Reload the paper. Load no more than the maximum number of sheets and do not
bypass tray? exceed the indicator line.
The maximum number of sheets varies depending on the paper type setting.

Are the bypass tray guides adjusted ■ Adjust the bypass tray guides to the width of the paper so that they slightly
to the width of the paper? contact the sides of the paper.

Are the original guides adjusted to the ■ Adjust the original guides to the width of the paper.
width of the paper?

LINES APPEAR IN THE SCANNED OR PRINTED

? IMAGE

Check ! Solution
Are the scanning areas of the ■ Clean the scanning areas of the document glass or automatic document feeder.
document glass or automatic ► Maintenance (page 8)
document feeder dirty?

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.
► Maintenance (page 8)

Did you clean the laser unit? ■ Clean the laser unit. For details on cleaning, refer to the User's Manual.

17
 General Problems

? SMUDGES APPEAR ON PRINTED OUTPUT

Check ! Solution
Are you using paper that is not within ■ Use SHARP-recommended paper.
the specifications? Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
 - "SUPPLIES" in Start Guide

Are you printing on pre-punched ■ Take care that the image does not overlap the punch holes.
paper? If the printed image overlaps the punch holes, smudges may appear on the
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.

Does a message appear indicating the ■ Contact your dealer or nearest SHARP Service Department as soon as possible.
need for maintenance?

Remove the paper, turn it over, and ■ This may improve some states of paper curling.
reload it. Using a different paper type ► Loading paper (page 6)
may solve the problem.

WHEN PRINTING ON THICK PAPER, THE PRINT

? RESULT IS DIRTY FROM THE 2ND PAGE ON

Check ! Solution
Has the paper type been set ■ Set the correct paper type in the tray settings. Make sure that the following did
correctly? not occur:
• When using heavy paper, change the paper type in the tray settings to Heavy.
(The image may disappear if rubbed.)
• Paper other than heavy paper is being used, but heavy paper is selected in the
tray settings. (This may cause creases and misfeeds.)
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

18
 General Problems

? I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY

Check ! Solution
Is the output tray specified? ■ When copying, you can select the output tray in normal mode. Tap [Output] in the
base screen of normal mode. You can set the output tray in the screens.
When printing, you can select the output tray in the printer driver. Click the
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
The output tray is fixed and cannot be changed when some copy or print settings
are selected. Some copy or print settings may be canceled when you change the
output tray.

? PART OF THE IMAGE IS CUT OFF

Check ! Solution
Has the correct paper size been set? ■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

Was the original placed in the correct ■ If you are using the document glass, be sure to place the original in the far left
position? corner of the document glass.
► Placing the original (page 5)

PRINTING TAKES PLACE ON THE WRONG SIDE

? OF THE PAPER

Check ! Solution
Is the paper loaded with the print side ■ Make sure that the print side of paper is facing in the correct direction.
facing in the correct direction? • Trays 1 to 4:
Place the paper with the print side face up.*
• Bypass Tray, Tray 5/6:
Place the paper with the print side face down.*
* When the paper type is "Pre-Printed" or "Letter Head", load the paper in the
opposite way.
(Except when [Disabling of Duplex] is enabled in the setting mode (administrator).
For information about the setting mode, consult your administrator.)

19
 General Problems

A COVER OR INSERT IS NOT PRINTED ON THE

? SPECIFIED PAPER

Check ! Solution
Has the paper type been set ■ Set the correct paper type for the tray that contains the paper specified for the
correctly? cover or insert.
If the paper type set for the cover or insert is not the same as the paper type set
for the tray, paper will be fed from a different tray.
 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]

? THE CONNECTED USB DEVICE CANNOT BE USED

Check ! Solution
Is the USB device compatible with the ■ Ask your dealer if the device is compatible with the machine.
machine? USB devices that are not compatible with the machine cannot be used.

Is the connected USB device ■ When a USB device is connected to the machine and correctly recognized, an
recognized correctly? icon ( ) will appear at the top of the touch panel. If it is not recognized, connect
it once again.

Is the format of the USB memory ■ Check the file format of the USB memory device.
device FAT32? If the format of the USB memory device is other than FAT32, use your PC to
change the format to FAT32.

Are you using a USB memory device ■ Use a 32 GB or less USB memory device.
with a capacity of more than 32 GB?

THE FINISHER/SADDLE FINISHER DOES NOT

? OPERATE

Check ! Solution
Does a message appear indicating ■ Remove all remaining paper from the stapler compiler.
that you need to remove paper from
the stapler compiler?

Have functions been disabled by the ■ Check with your administrator.

administrator? Some functions may have been disabled in the setting mode.

20
 General Problems

STAPLING DOES NOT TAKE PLACE (INCLUDING

? SADDLE STITCH)

Check ! Solution
Does a message appear instructing ■ Remove jammed staples.
you to check the staple unit?

Does a message appear instructing ■ Replace the staple cartridge.

you to add staples? Do not forget to replace the staple case.

Is a different width of paper mixed in? ■ To perform mixed size stapling, using paper of the same width and select the
[Same Width] setting.
Stapling is not possible when paper of different widths are mixed together. When
copying, select [Same Width] for [Mixed Size Original] in [Others].

Are there more sheets than can be ■ For the maximum number of sheets that can be stapled, see "SPECIFICATIONS"
stapled at once? in Start Guide.

Is a paper size that cannot be stapled ■ For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.
included in the print job?

Is the paper type setting of the tray ■ You must check the paper types that are set on the machine, and select a paper
selected in the printer driver set to a tray that is set to paper* that can be used for staple printing.
paper type that cannot be stapled? Click the [Tray Status] button in [Paper Source] tab of the printer properties
window and check the paper type setting of each tray.
* Stapling is not possible on labels, tab paper, transparency film, or envelopes.
(Stapling is not possible on glossy paper or embossed (When a finisher/saddle
stitch finisher (50-sheet stapling) is installed) and thin paper (When a
finisher/saddle stitch finisher (100-sheet stapling) is installed).) In addition, if
"Disable Staple" is selected in the user type, stapling will not be possible.

? PUNCHING DOES NOT TAKE PLACE

Check ! Solution
Does a message appear instructing ■ Dispose of punch scraps.
you to check the punch module?

Is a different size of paper mixed in? ■ Punching is not possible when different widths of paper are mixed together. To perform
mixed size punching, use paper of the same width and select the [Same Width] setting.
When copying, select [Same Width] for [Mixed Size Original] in [Others].

Is a paper size that cannot be ■ For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide.
punched included in the print job?

Is the tray selected in the printer ■ Check the paper type settings in the machine and select a tray that has paper
driver set to a paper type that cannot that can be used for punching*. Click the [Tray Status] button in [Paper Source]
be punched? tab of the printer properties window and check the paper type setting of each tray.
* Punching is not possible on labels, tab paper, pre-punched, transparency film,
and envelopes. (Punching is not possible on glossy paper or embossed (When
a finisher/saddle stitch finisher (50-sheet stapling) is installed).) In addition, if
"Disable Punch" is selected in the user type, punching will not be possible.

21
 General Problems

THE STAPLING POSITION OR PUNCH POSITION

? IS NOT CORRECT

Check ! Solution
Is the stapling position setting ■ Check the stapling position in "PREVIEW SCREEN".
correctly?

Are the punching positions setting ■ Check the punch position in "PREVIEW SCREEN".
correctly?

Is the original placed face up or face ■ Check the paper loading method, and take appropriate actions.
down correctly?
(In use of inserter)

? FOLDING DOES NOT TAKE PLACE

Check ! Solution
Did the administrator enable the ■ The paper folding function cannot be used when [Disabling of Duplex] is enabled
[Disabling of Duplex] setting? in the setting mode. Check with your administrator.
 In "Settings (administrator)", [System Settings] → [Common Settings] →
[Device Control] → [Disabling of Duplex].

Are you using a paper type that has a ■ The folding function cannot be used with pre-printed paper, letterhead paper, or
specific front and reverse side? other paper that has specific front or reverse sides.
When folding paper, use a paper type such as plain paper that does not have
specific front or reverse sides.

? THE FOLD POSITION IS NOT CORRECT

Check ! Solution
Is the original placed face up or face ■ Check the orientation for loading the original or the orientation of the paper to be
down correctly? folded, and take appropriate actions. For more information, see the "User's
Manual".

22
 General Problems

PREVIEW IMAGES OR THUMBNAIL IMAGES DO

? NOT APPEAR

Check ! Solution
Are there a number of jobs waiting to ■ Wait until several of the jobs have been executed.
be executed?

THE TOUCH PANEL DISPLAY IS DIFFICULT TO

? VIEW

Check ! Solution
Is the brightness properly adjusted? ■ Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.

YOU WERE LOGGED OUT WITHOUT LOGGING

? OUT YOURSELF

Check ! Solution
Did Auto Clear activate? ■ When user authentication is used, the currently logged in user will be
automatically logged out if Auto Clear activates. Log in again.
If you are the administrator, change the time setting of Auto Clear or disable Auto
Clear in [Auto Clear Setting].
 "Settings (administrator)" → [System Settings] → [Common Settings] →
[Operation Settings] → [Condition Settings] → [Auto Clear Setting]

? I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

Check ! Solution
The IP address is set in the Network ■ To set a permanent IP address, ask your network administrator for the IP address
Settings of Setting mode. assigned to the machine and other information necessary for the Network Settings.
 "Settings (administrator)" → [System Settings] → [Network Settings]
→ [Protocol Settings]

23
 General Problems

I DON'T KNOW HOW TO CHANGE THE BACKGROUND

? COLOR OF THE HOME SCREEN

Check ! Solution
You can change the background color ■ Open the action panel on the home screen and tap [MFP Display Pattern
in "MFP Display Pattern Setting". Setting]. Enter the administrator password, and select the desired color from
patterns 1 to 5. For more information, see the U/I Customize Guide.

I DON'T KNOW HOW TO ADD A SHORTCUT TO

? OR DELETE A SHORTCUT FROM THE HOME
SCREEN

Check ! Solution
You can change a shortcut in "Edit ■ Open the action panel on the home screen and tap [Edit Home]. Enter the
Home". administrator password, tap the desired location and add a shortcut, or tap a
shortcut and delete. For more information, see the U/I Customize Guide.

I DON'T KNOW HOW TO RESTORE THE LARGE

? TEXT SETTING TO ITS ORGINAL STATE

Check ! Solution
Is large text mode enabled in the ■ If the large text mode icon is , large text mode is enabled. Tap the large text
home screen? mode icon to change it to and cancel large text mode.

24
 General Problems

I DON'T KNOW HOW TO ADJUST THE TIME THE

? MACHINE ENTERS ENERGY SAVE MODE

Check ! Solution
Set the time the machine enters ■ Set the time the machine enters energy save mode in the Energy Save settings
energy save mode in the Energy Save of setting mode.
settings of setting mode. Set the time the machine enters Preheat Mode.
 "Settings (administrator)" → [System Settings] → [Energy Save]
→ [Eco Setting] → [Preheat Mode Setting]
Set the time that Auto Power Shut-Off takes place
 "Settings (administrator)" → [System Settings] → [Energy Save]
→ [Eco Setting] → [Auto Power Shut-Off] → [Auto Power Shut-Off Timer]

? I FORGOT THE ADMINISTRATOR PASSWORD

Check ! Solution
Was the administrator password ■ Contact your dealer or nearest SHARP Service Department.
changed from the factory default For the factory default administrator password, see "TO THE ADMINISTRATOR
setting? OF THE MACHINE" in Start Guide. After changing the password, take special
care to remember it.

I DON'T KNOW WHOM TO CONTACT FOR

? MAINTENANCE AND SERVICE

Check ! Solution
Please check the customer support ■ Contact your dealer or nearest SHARP Service Department.
information.

25
 Copying Problems

CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.

? Problem Check Page

AUTO SELECTION OF THE COLOR Are you scanning one of the following types of originals? 26
MODE DOES NOT TAKE PLACE
CORRECTLY
2-SIDED COPYING DOES NOT Does the paper type setting of the selected tray specify a type of paper 27
TAKE PLACE that cannot be used for 2-sided copying?
Are you using a special size or type of paper? 27
Are you copying using settings that do not allow 2-sided copying? 27
ROTATE COPY DOES NOT WORK Did you select the copy ratio manually? 27
Are you copying using settings that do not allow rotate copying? 27
Is "Rotation Copy Setting" disabled in the setting mode? 27
ENLARGE/REDUCE DOES NOT Are the original, paper, and ratio settings correct? 27
WORK
THE IMAGE IS TOO LIGHT OR TOO Is the image too light? 28
DARK Is the image too dark? 28
Has an appropriate exposure mode for the original type been selected? 28
Is the overall copy density too light? 28
COLORS ARE OFF Did you perform "Registration Adjustment"? 29
PART OF THE IMAGE IS CUT OFF Has an appropriate ratio been selected for the original size and paper 29
size?
Are you using an AB (inch) size original? 29
COPIES COME OUT BLANK Is the original placed face up or face down correctly? 29
I WANT TO COPY MULTIPLE A4 Use N-Up. 29
PAGES ONTO ONE A4 SHEET OF
PAPER

AUTO SELECTION OF THE COLOR MODE DOES

? NOT TAKE PLACE CORRECTLY

Check ! Solution
Are you scanning one of the following ■ When the color mode is set to "Auto", the machine detects whether the original is
types of originals? black and white or color when the [Color Start] key is tapped. However, when an
When Black & White is not selected: original of a type as shown on the left is used, automatic detection may not give
• Are there colors or coloring in the the correct result.
paper? In this event, specify the color mode manually.
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the original
colored?

26
 Copying Problems

? 2-SIDED COPYING DOES NOT TAKE PLACE

Check ! Solution
Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode.
selected tray specify a type of paper  "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
that cannot be used for 2-sided [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
copying? Check the [Tray Settings] in the home screen.
Tap the selected tray, and in the screen that appears, tap the [Paper Property]
key.
If the [Disable Duplex] checkbox in the paper properties screen is , the tray
cannot be used for duplex printing. Change the paper type to a type that can be
used for duplex printing.

Are you using a special size or type of ■ For the paper types and sizes that can be used for two-sided copying, read
paper? "SPECIFICATIONS" in Start Guide.

Are you copying using settings that ■ 2-Sided Copy can generally be combined with other modes as required,
do not allow 2-sided copying? however, some combinations are not possible. If a prohibited combination is
selected, a message will appear in the touch panel.

? ROTATE COPY DOES NOT WORK

Check ! Solution
Did you select the copy ratio ■ Use automatic ratio selection when copying.
manually?

Are you copying using settings that ■ Rotate copying can generally be combined with other modes as required,
do not allow rotate copying? however, some combinations are not possible. If a prohibited combination is
selected, a message will appear in the touch panel.

Is "Rotation Copy Setting" disabled in ■ Check with your administrator.

the setting mode? If you are the administrator, enable [Rotation Copy Setting].
 Select [System Settings] → [Copy Settings] → [Condition Settings] → [Rotation
Copy Setting] → [Rotation Copy] in "Settings".

? ENLARGE/REDUCE DOES NOT WORK

Check ! Solution
Are the original, paper, and ratio ■ Check if the original size that appears on the screen is correct. After that, check if
settings correct? the correct paper is selected. Tap the [Ratio] key and then tap the [Auto Image]
key. The appropriate ratio for the original and paper will appear.

27
 Copying Problems

? THE IMAGE IS TOO LIGHT OR TOO DARK

Check ! Solution
Is the image too light? ■ Select an appropriate exposure mode for the original being copied and adjust the
exposure level manually.
Is the image too dark?

Has an appropriate exposure mode ■ Select one of the following modes depending on the original type. (This can be
for the original type been selected? set in normal mode.)
• Text
Use this mode for regular text documents.
• Text/Printed Photo
This mode provides the best balance for copying an original which contains
both text and printed photographs, such as a magazine or catalogue.
• Text/Photo
This mode provides the best balance for copying an original which contains
both text and photographs, such as a text document with a photo pasted on.
• Printed Photo
This mode is best for copying printed photographs, such as photos in a
magazine or catalogue.
• Photo
Use this mode to copy photos.
• Map
This mode is best for copying the light color shading and fine text found on
most maps.
• Light Original
Use this mode for originals with light pencil writing.

Is the overall copy density too light? ■ Change the overall copy density with either method below.
• Changing the default setting
Select "Settings (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
• Temporarily changing the setting
Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others]
→ [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to
increase the overall density, or [1 (Smooth)] to decrease the overall density.
The setting is automatically reset when you return to the home screen.

28
 Copying Problems

? COLORS ARE OFF

Check ! Solution
Did you perform "Registration ■ Ask your administrator to perform "Registration Adjustment".
Adjustment"?  "Settings (administrator)" → [System Settings] → [Image Quality Adjustment]
→ [Collective Adjustment] → [Registration Adjustment] .
If the color tones are off, perform [Auto Color Calibration (for Copy)] after
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
 "Settings (administrator)" → [System Settings] → [Image Quality Adjustment]
→ [Common Functions] → [Auto Color Calibration (for Copy)]

? PART OF THE IMAGE IS CUT OFF

Check ! Solution
Has an appropriate ratio been ■ Select an appropriate ratio setting.
selected for the original size and
paper size?

Are you using an AB (inch) size ■ When copying an AB (inch) size original, specify the original size manually.
original?

? COPIES COME OUT BLANK

Check ! Solution
Is the original placed face up or face ■ When using the document glass, the original must be placed face down. When
down correctly? using the automatic document feeder, the original must be placed face up.

I WANT TO COPY MULTIPLE A4 PAGES ONTO

? ONE A4 SHEET OF PAPER

Check ! Solution
Use N-Up. ■ N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet.
Tap the [N-Up] key.
In normal mode, you can also add borders to N-Up copies.

29
 Printing Problems

CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.

? Problem Check Page

PRINTING DOES NOT TAKE PLACE Is your PC connected correctly to the machine? 31
Is the machine connected to the same network (LAN, etc.) as your PC? 31
Is the IP address selected correctly? (Windows) 31
Are you using a printer port created using Standard TCP/IP Port? 31
(Windows)
Is your computer in an unstable state? 31
Is the machine specified correctly in the application that you are using 31
for printing?
Are the network connection devices operating normally? 32
Is the I/O timeout setting too short? 32
Was a Notice Page printed? 32
Have functions been disabled by the administrator? 32
I DON'T KNOW WHICH PRINTER Check the features of each printer driver before installing. 32
DRIVER TO INSTALL
I DON'T KNOW HOW TO CANCEL Follow the steps below to cancel printing 33
PRINTING
COLOR PRINTING DOES NOT TAKE Is the color mode set to "Color"? 33
PLACE Have functions been disabled by the administrator? 33
I DON'T KNOW HOW TO SWITCH The color mode setting is configured in the printer driver. 33
BETWEEN COLOR AND BLACK &
WHITE PRINTING
I DON'T KNOW HOW TO PRINT ON Load envelopes or other special media in the bypass tray. 34
SPECIAL MEDIA (ENVELOPES
ETC.)
2-SIDED PRINTING DOES NOT Does the paper type setting of the selected tray specify a type of paper 34
TAKE PLACE that cannot be used for 2-sided printing?
Are you using a special size or type of paper? 34
Have functions been disabled by the administrator? 34
DIRECT PRINTING OF A FILE IN A Is [IPsec Settings] enabled on the machine? 35
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
A TRAY, FINISHER, OR OTHER Have the peripheral devices that are installed on the machine been 35
PERIPHERAL DEVICE INSTALLED configured with the printer driver?
ON THE MACHINE CANNOT BE
USED
THE IMAGE IS GRAINY Are the printer driver settings appropriate for the print job? 35
THE IMAGE IS TOO LIGHT OR TOO Is the overall print density too light? 36
DARK Does the image (particularly a photo) need correction? (Windows) 36
COLORS ARE OFF Did you perform "Registration Adjustment"? 36
TEXT AND LINES ARE FAINT AND Was color data printed in black and white? (Windows) 37
DIFFICULT TO SEE Is the overall print density too light? 37
Are there fine lines in the original data? 37
PART OF THE IMAGE IS CUT OFF Does the paper size specified by the job match the size of paper loaded 37
into the tray?
Is the print orientation setting (portrait or landscape) correct? 37
Are the margins set correctly in the layout settings of the application? 37

30
 Printing Problems

? Problem Check Page

THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can 38
only be loaded in a fixed orientation?
Is the correct binding position selected for 2-sided printing? 38
MANY GARBLED CHARACTERS Is your computer or the machine in an unstable state? 38
ARE PRINTED
AFTER THE ROUTER WAS Does your computer connect to the machine? 39
REPLACED, I CAN NO LONGER
PRINT TO THE MACHINE

? PRINTING DOES NOT TAKE PLACE

Check ! Solution
Is your PC connected correctly to the ■ Make sure that the cable is connected securely to the LAN connector of your PC
machine? and that of the machine.
If you are connecting to a network, make sure that the LAN cable is securely
connected to the hub as well.
► Power and connector positions (page 4)

Is the machine connected to the same ■ The machine must be connected to the same network as your PC.
network (LAN, etc.) as your PC? If you do not know which network the machine is connected to, ask the network
administrator.

Is the IP address selected correctly? ■ Check the IP address setting.

(Windows) If the machine does not have a permanent IP address (the machine receives an
IP address from a DHCP server), printing will not be possible if the IP address
changes.
You can check the machine's IP address in [Network Status] of setting mode. If
the IP address has changed, change the port setting in the printer driver.
 "Settings" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
 "Settings (administrator)" → [System Settings] → [Network Settings]

Are you using a printer port created ■ Check the PC settings.

using Standard TCP/IP Port? When a port created with Standard TCP/IP Port in Windows is used and the
(Windows) [SNMP Status Enabled] checkbox is , it may not be possible to print correctly.
Change the [SNMP Status Enabled] checkbox to .
See: Software Setup Guide

Is your computer in an unstable ■ Restart your computer.

state? Printing is sometimes not possible when you run multiple applications at once or
there is insufficient memory or hard drive space. Restart your computer.

Is the machine specified correctly in ■ Check whether the machine's printer driver has been selected from the print
the application that you are using for window of the application.
printing? If the machine's printer driver does not appear in the list of available printer
drivers, it may not be installed correctly. Remove the printer driver and then
install it once again.
See: Software Setup Guide

31
 Printing Problems

Check ! Solution
Are the network connection devices ■ Make sure that the routers and other network connection devices are operating
operating normally? correctly.
If a device is not powered on or is in an error state, see the manual of the device
to correct the problem.

Is the I/O timeout setting too short? ■ Check with your administrator.
If the I/O timeout setting is too short, errors may occur while writing to the printer.
Ask the administrator of the machine to configure an appropriate time in "I/O
Timeout".
 "Settings (administrator)" → [System Settings] → [Printer Settings]
→ [Condition Settings] → [Interface Settings] → [I/O Timeout].

Was a Notice Page printed? ■ Check the Notice Page.

A Notice Page will be printed to indicate the cause of the problem if a print job
cannot be performed as specified and the cause is not shown in the display.
Read the printed page and take appropriate actions.
For example, a Notice Page will be printed in the following situations.
• The print job is too large to fit in memory.
• A function that has been prohibited by the administrator is specified.
By factory default, Notice Pages are not printed.

Have functions been disabled by the ■ Check with your administrator.

administrator? When user authentication is enabled, the functions that you can use may be
restricted in your user settings. Check with your administrator.

I DON'T KNOW WHICH PRINTER DRIVER TO

? INSTALL

Check ! Solution
Check the features of each printer ■ Each printer driver has specific features. Install and use the printer drivers that
driver before installing. match your needs.
• PCL6 printer driver
The machine supports the Hewlett-Packard PCL6 printer control languages.
Prints fast and is good for regular print jobs.
• PS printer driver
The PS printer driver supports the PostScript 3 page description language
developed by Adobe Systems Incorporated.
Excellent reproduction of images that include fine graphics.
• PPD driver
The PPD driver enables the machine to use the standard Windows PS printer
driver.

32
 Printing Problems

? I DON'T KNOW HOW TO CANCEL PRINTING

Check ! Solution
Follow the steps below to cancel ■ If the print data has not been spooled to the machine, refer to the manual for your
printing operating system or application.
If the print data has been spooled to the machine, tap the [Job Management] key,
the [Spool] key, or the [Job Queue] key, and select the job you want to delete
from the list. Open the action panel and tap [Stop/Delete]. A message will appear
to confirm the cancelation. Tap the [Cancel] key.

? COLOR PRINTING DOES NOT TAKE PLACE

Check ! Solution
Is the color mode set to "Color"? ■ Select "Auto" or "Color" for the color mode setting.
Windows:
The setting is selected in the [Main] tab of the printer driver.
Mac OS:
The color mode setting is configured in the [Color] menu of the print window.
In Windows, you can also configure the setting on the [Quality] tab of the printer
driver.

Have functions been disabled by the ■ Check with your administrator.

administrator? When user authentication is enabled, the functions that you can use may be
restricted in your user settings.

I DON'T KNOW HOW TO SWITCH BETWEEN

? COLOR AND BLACK & WHITE PRINTING

Check ! Solution
The color mode setting is configured ■ The setting is selected in the [Main] tab of the printer driver. For color, select
in the printer driver. [Color]. For black & white, select "Black and White".

33
 Printing Problems

I DON'T KNOW HOW TO PRINT ON SPECIAL

? MEDIA (ENVELOPES ETC.)

Check ! Solution
Load envelopes or other special ■ Load special media such as envelopes in the bypass tray. After loading the
media in the bypass tray. media, set the paper size and paper in [Tray Settings] in the home screen. For
more information on paper settings, see the "User's Manual" . When you have
completed the settings on the machine, set the "Original Size" and "Output Size"
appropriately on the [Main] tab of the printer driver.

? 2-SIDED PRINTING DOES NOT TAKE PLACE

Check ! Solution
Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode.
selected tray specify a type of paper  "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
that cannot be used for 2-sided [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
printing? Check the [Tray Settings] in the home screen.
Tap the selected tray, and in the screen that appears, tap the [Paper Property]
key.
If the [Disable Duplex] checkbox in the paper properties screen is , the tray
cannot be used for duplex printing. Change the paper type to a type that can be
used for duplex printing.

Are you using a special size or type of ■ For the paper types and sizes that can be used for two-sided copying, read
paper? "SPECIFICATIONS" in Start Guide.

Have functions been disabled by the ■ Check with your administrator.

administrator? Some functions may have been disabled in the setting mode. Check with your
administrator.
When user authentication is enabled, the functions that you can use may be
restricted in your user settings. Check with your administrator.

34
 Printing Problems

DIRECT PRINTING OF A FILE IN A SHARED

? FOLDER ON A COMPUTER IS NOT POSSIBLE

Check ! Solution
Is [IPsec Settings] enabled on the ■ Check with your administrator.
machine? When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a
shared folder may not be possible in your PC environment. For information about
[IPsec Settings], consult your administrator.
 "Settings" → [Security Settings] → [IPsec Settings]

A TRAY, FINISHER, OR OTHER PERIPHERAL

? DEVICE INSTALLED ON THE MACHINE CANNOT
BE USED

Check ! Solution
Have the peripheral devices that are ■ Open the printer properties dialog box and click [Auto Configuration] on the
installed on the machine been [Options] tab. (Windows)
configured with the printer driver? If auto configuration cannot be executed, see the Software Setup Guide.

? THE IMAGE IS GRAINY

Check ! Solution
Are the printer driver settings ■ Check the settings of the printer driver.
appropriate for the print job? When selecting print settings, select a print mode from [600dpi], [600dpi (High
Quality)], or [1200dpi]. When you need a very clear image, select [1200dpi].
Windows: The resolution setting is selected in the [Image Quality] tab of the
printer driver properties window.
Mac OS: Select the resolution on the [Color] menu in the print window.

35
 Printing Problems

? THE IMAGE IS TOO LIGHT OR TOO DARK

Check ! Solution
Is the overall print density too light? ■ Use the setting below to change the overall print density.
Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] →
[Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3
(Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
This setting can be set separately for color mode and monochrome mode.

Does the image (particularly a photo) ■ Check the settings of the printer driver.
need correction? Correct brightness and contrast with [Color Adjustment] on the [Image Quality]
(Windows) tab of the printer driver. Use these settings to make simple corrections in a case
such as when image editing software is not installed on your computer.

? COLORS ARE OFF

Check ! Solution
Did you perform "Registration ■ Ask your administrator to perform "Registration Adjustment".
Adjustment"?  "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] →
[Collective Adjustment] → [Registration Adjustment] .
If the color tones are off, perform [Auto Color Calibration (for Print)] after
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
 "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] →
[Common Functions] → [Auto Color Calibration (for Print)]

36
 Printing Problems

TEXT AND LINES ARE FAINT AND DIFFICULT TO

? SEE

Check ! Solution
Was color data printed in black and ■ Check the settings of the printer driver.
white? When color text and lines are printed in black and white, they may become faint and
(Windows) difficult to see. To have color text or lines (areas) that could become faint converted
to black, select [Text To Black] or [Vector To Black] on the [Image Quality] tab of the
printer driver. (Raster data such as bitmap images cannot be adjusted.)

Is the overall print density too light? ■ Use the setting below to change the overall print density.
Select "Settings (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
This setting can be set separately for color mode and monochrome mode.

Are there fine lines in the original ■ Change the width of specific printed lines.
data? Select "Settings (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase
the value of default setting [5] to make the lines thicker, or decrease the value to
make the lines thinner. (Text and raster data such as bitmap images cannot be
changed.)

? PART OF THE IMAGE IS CUT OFF

Check ! Solution
Does the paper size specified by the ■ Make sure that the paper size setting matches the size of paper loaded into the
job match the size of paper loaded tray.
into the tray? Windows: The setting is selected in the [Paper Source] tab of the printer driver.
If [Paper Tray] is selected, check the loaded paper and the paper size setting.
Mac OS: The setting is selected in the [Page Setup] menu.

Is the print orientation setting (portrait ■ Set the print orientation to match the image.
or landscape) correct? Windows: The setting is selected in the [Main] tab of the printer driver.
Mac OS: The setting is selected in the [Page Setup] menu.

Are the margins set correctly in the ■ Select an appropriate paper size and margins in the layout settings of the
layout settings of the application? application.
If the edge of the image extends outside the printable area of the machine, the
edge will be cut off.

37
 Printing Problems

? THE IMAGE IS UPSIDE DOWN

Check ! Solution
Are you using a type of paper ■ Rotate the image 180 degrees before printing.
(envelopes, punch paper, etc.) When the image size and paper size are the same but the orientations are
that can only be loaded in a fixed different, the orientation of the image is automatically rotated to match the paper.
orientation? However, when the paper can only be loaded in a fixed orientation, the image
may be printed upside down. In this event, rotate the image 180 degrees before
printing.
Windows: The setting is selected in "Orientation" on the [Main] tab of the printer
driver.
Mac OS: The setting is selected in the [Layout] menu of the print window.

Is the correct binding position ■ Be sure to set the appropriate binding position.
selected for 2-sided printing? When 2-sided printing is performed, every other page is printed upside down
when tablet binding is selected for the binding position.
Windows: The setting is selected in the [Main] tab of the printer driver.
Mac OS: The setting is selected in the [Layout] menu of the print window.

? MANY GARBLED CHARACTERS ARE PRINTED

Check ! Solution
Is your computer or the machine in an ■ Cancel printing, restart your PC and the machine, and try printing again.
unstable state? If there is only a small amount of free space remaining in the memory or hard drive
of your PC, or if a large number of jobs have been spooled on the machine and only
a small amount of free space remains, text may be printed as garbled characters.
To cancel printing:
• Windows:
Double-click the printer icon that appears at the lower right of the task bar and
click "Cancel All Documents" (or "Purge Print Documents") in the [Printer] menu.
• Mac OS:
Double-click the name of the machine in the printer list, select the job that you
wish to delete, and delete it.
• At the machine:
Tap the job management display on the operation panel, tap the [Print] tab to
change the screen, tap the key of the print job that you wish to delete, and tap the
[Stop/Delete] key. A message will appear to confirm the cancelation. Tap the
[Cancel] key.
If some printed characters are still garbled after restarting, ask your administrator
to lengthen the timeout setting of [I/O Timeout] in the setting mode.
 "Settings (administrator)" → [System Settings] → [Printer Settings]
→ [Condition Settings] → [I/O Timeout].
If garbled characters are being still printed after the above measures are taken,
remove and then reinstall the printer driver.

38
 Printing Problems

AFTER THE ROUTER WAS REPLACED, I CAN NO

? LONGER PRINT TO THE MACHINE

Check ! Solution
Does your computer connect to the ■ The network connection between the machine and your computer may not be
machine? working correctly. Check the machine's IP address and your computer's IP
address, and make sure that your computer can connect to the machine. Also
check if the correct "Print Port" is specified in your computer's driver settings.
• Check the IP address setting.
If the machine does not have a permanent IP address (the machine receives an IP
address from a DHCP server), printing will not be possible if the IP address changes.
You can check the machine's IP address in [Network Status] of setting mode. If
the IP address has changed, change the port setting in the printer driver.
"Settings" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
"Settings (administrator)" → [System Settings] → [Network Settings]
• Check if the correct print port is set on the computer.
Windows:
[Set] → [Control Panel] → [View devices and printers] → Select and then
right-click the printer → [Printer properties]→ [Port]
Mac OS:
Delete and then reinstall the printer.

39
 Image Send Problems

CHECKLIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.

? Problem Check Page

TRANSMISSION DOES NOT TAKE Did you select the correct destination (destination information)? Is the 41
PLACE correct information (e-mail address or FTP server information) stored for
that destination?
Does the image file exceed the e-mail attachment limit set in the setting 41
mode (administrator)?
Did the image file exceed the file attachment size limit of your mail 41
server? (When Scan to E-mail is used)
Has the folder on the destination computer been set as a shared folder 41
so that files can be sent to it? (When using Scan to Network Folder)
Is [IPsec Settings] enabled on the machine? (When using Scan to 41
Network Folder)
Did you place an original that is folded? 41
AUTO SELECTION OF THE COLOR Are you scanning one of the following types of originals? 42
MODE DOES NOT TAKE PLACE
CORRECTLY
THE RECEIVED IMAGE FILE Does the viewer program used by the recipient support the format of the 42
CANNOT BE OPENED received image data?
Does a message appear prompting you to enter your password? 42
I DON'T KNOW HOW TO SPECIFY Are you using Easy mode? 42
THE ORIGINAL/SEND SIZE
TRANSMISSION TAKES A LONG Is the resolution setting appropriate at the time of scanning? 43
TIME
A DESTINATION IS PRE-SELECTED Is [Default Address Setting] enabled in the setting mode? 43
THE SCANNED IMAGE IS CLIPPED Is the original scan size setting smaller than the actual original size? 43
THE QUALITY OF THE SCANNED Is the original printed matter such as a book or magazine? 44
IMAGE IS POOR When scanning a color or grayscale original, is the color mode set to 44
[Mono2]?
Is the resolution setting too low? 44
Is the compression ratio too high? 44
THE SCANNED IMAGE IS BLANK Is the original placed face up or face down correctly? 44
JPEG WAS SELECTED FOR THE Did you select [Mono2] in color mode? 45
FILE TYPE BUT THE FILE WAS
CREATED AS A TIFF FILE
THE FILE SIZE IS LARGE Was the color mode set to [Grayscale] when you scanned a 45
monochrome original?
Is the resolution setting too high? 45
Is the compression ratio too low? 45
AN ADDRESS (A ONE-TOUCH Has the maximum number of keys been stored? 46
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
AN ADDRESS (A ONE-TOUCH Is the key being used in a reserved transmission or a transmission in 46
INDIVIDUAL KEY OR GROUP KEY) progress?
CANNOT BE EDITED OR DELETED Has your administrator enabled a function that prevents 46
editing/deleting?
I WANT TO CHANGE THE FORMAT Use the [Format] key. 46
OR COMPRESSION OF A SCANNED
IMAGE

40
 Image Send Problems

? Problem Check Page

I DON'T KNOW HOW TO CHECK AN Tap the [Address Review] key. 46
ADDRESS WHEN SENDING AN
IMAGE
AFTER THE ROUTER WAS Has the machine's IP address been changed? 47
REPLACED, I CAN'T USE SCAN TO
NETWORK FOLDER OR SCAN

? TRANSMISSION DOES NOT TAKE PLACE

Check ! Solution
Did you select the correct destination ■ Make sure that the correct information is stored for the destination and that the
(destination information)? Is the destination is correctly selected.
correct information (e-mail address or If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as
FTP server information) stored for "Undelivered Message" may be sent to the designated administrator's e-mail
that destination? address. This information may help you determine the cause of the problem.

Does the image file exceed the e-mail ■ Check with your administrator.
attachment limit set in the setting If your administrator has set a limit on the size of transmitted files, a file that
mode (administrator)? exceeds the limit cannot be transmitted.

Did the image file exceed the file ■ Reduce the size of the file attachment (reduce the number of pages to scan) for
attachment size limit of your mail one e-mail transmission.
server? The size of the file can also be reduced by scanning using a lower resolution
(When Scan to E-mail is used) setting. Ask your mail server administrator (or Internet service provider, etc.) what
the file size limit is for one e-mail transmission.

Has the folder on the destination ■ If the destination folder is not configured as a shared folder, select "Sharing" in
computer been set as a shared folder the folder properties.
so that files can be sent to it? If the folder was moved or otherwise changed, the "Sharing" setting may have
(When using Scan to Network Folder) been canceled.

Is [IPsec Settings] enabled on the ■ Check with your administrator.

machine? When [IPsec Settings] is enabled in setting mode, it may not be possible to scan
(When using Scan to Network Folder) to a shared folder in some computer environments.
 "Settings (administrator)" → [System Settings] → [Security Settings]
→ [IPsec Settings]

Did you place an original that is ■ Following the instructions in the display, unfold the original, place it in the
folded? automatic document feeder again, and re-scan it.
If a folded original is placed in the automatic document feeder, an error will occur
and scanning will be canceled when the actual original size is detected during
scanning.

41
 Image Send Problems

AUTO SELECTION OF THE COLOR MODE DOES

? NOT TAKE PLACE CORRECTLY

Check ! Solution
Are you scanning one of the following ■ Specify the color mode manually.
types of originals? When the color mode is set to [Auto], the machine detects whether the original is
When Black & White is not selected: black and white or color when the [Color Start] key is tapped; however, in the
• Are there colors or coloring in the cases as shown on the left, automatic detection may not give the correct result.
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the original
colored?

THE RECEIVED IMAGE FILE CANNOT BE

? OPENED

Check ! Solution
Does the viewer program used by the ■ Use a software program that is capable of opening the selected file type and
recipient support the format of the compression mode.
received image data? The recipient may be able to open the file if you change the file type and
compression mode selected at the time of transmission.

Does a message appear prompting ■ Ask the sender for the password, or have the image sent again in a
you to enter your password? non-encrypted format.
The received file is an encrypted PDF file.

I DON'T KNOW HOW TO SPECIFY THE

? ORIGINAL/SEND SIZE

Check ! Solution
Are you using Easy mode? ■ Use normal mode to set the original size and send size. Tap the [Original] key in
the base screen of normal mode. Specify the scan size (original size), and
specify the send size that will be received at the destination.

42
 Image Send Problems

? TRANSMISSION TAKES A LONG TIME

Check ! Solution
Is the resolution setting appropriate at ■ Select resolution and data compression settings that are suited to the purpose of
the time of scanning? transmission.
To create image data that is balanced in terms of resolution and file size, pay
attention to the following points:
Resolution modes:
The default resolution setting is [200x200dpi] in "E-Mail", "FTP", "Network
Folder", and "Scan to External Memory Device". If the original does not contain a
halftone image such as a photo or illustration, scanning at the default resolution
will create a more practical and useful image. A higher resolution setting should
only be selected if the original contains a photo and you wish to give priority to the
quality of the photo image. Exercise caution in this case as a larger file will be
created than when the default setting is used.

? A DESTINATION IS PRE-SELECTED
Check ! Solution
Is [Default Address Setting] enabled ■ If you wish to send to a destination other than the default destination, tap the
in the setting mode? [Cancel] key.
If you are the administrator and wish to change or disable the default destination,
change the settings as appropriate in [Default Address Setting].
 "Settings (administrator)" → [System Settings] → [Image Send Settings] →
[Scan Settings] → [Default Address] → [Default Address Setting]

? THE SCANNED IMAGE IS CLIPPED

Check ! Solution
Is the original scan size setting ■ Set the scan size to the actual original size.
smaller than the actual original size? If you have intentionally set a smaller size than the actual original size, place the
original considering the reference placement position for the selected scan size.
For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x
8-1/2") setting on the document glass, align the original using the document glass
scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2")
scanning area.

43
 Image Send Problems

THE QUALITY OF THE SCANNED IMAGE IS

? POOR

Check ! Solution
Is the original printed matter such as ■ To reduce the moire effect, take the following procedure:
a book or magazine? When the original is printed matter, vertical patterns (moire) may occur. Select
[Others] → [Sharpness] in the Base Screen of normal mode and soften the edges
of image to reduce the moire effect (only in "E-Mail", "FTP", "Network Folder",
and "Scan to External Memory Device"). It may also be possible to reduce the
moire effect by changing the resolution setting or shifting the original (or changing
its angle) slightly on the document glass.

When scanning a color or grayscale ■ Setting the color mode to [Mono2] replaces the colors in the original with either
original, is the color mode set to black or white. This is suitable for text-only originals; however, for originals that
[Mono2]? contain illustrations, it is best to use the [B/W Start] key with the color mode set to
[Grayscale], or set the color mode of the [Color Start] key to [Full Color] or
[Grayscale] and then scan.

Is the resolution setting too low? ■ A low resolution setting results in a coarser image.
Increasing the resolution setting produces a smoother image. (The higher the
resolution, the larger the file size.)

Is the compression ratio too high? ■ If the compression ratio is set to a high value when "Color Mode" transmission is
set to full color or grayscale, noise may be noticeable and colors may appear dull.
Set [File Format] → "Compression Ratio" to a lower value to reduce noise and
dulling of color. (The lower the compression ratio, the larger the file size.)
This is set in Normal Mode.

? THE SCANNED IMAGE IS BLANK

Check ! Solution
Is the original placed face up or face ■ Place the original again in the correct orientation, and resend.
down correctly? When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up.

44
 Image Send Problems

JPEG WAS SELECTED FOR THE FILE TYPE BUT

? THE FILE WAS CREATED AS A TIFF FILE

Check ! Solution
Did you select [Mono2] in color ■ Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key.
mode? When [JPEG] is selected for the file type and the image is scanned in Mono2, the
file will be created as a TIFF file.

? THE FILE SIZE IS LARGE

Check ! Solution
Was the color mode set to [Grayscale] ■ [Grayscale] is suitable when you want a high-quality image of text or a photo, but
when you scanned a monochrome the file size will be larger. Using [Mono2] for a text-only original will significantly
original? reduce the file size. This is set in Normal Mode.

Is the resolution setting too high? ■ The higher the resolution setting, the larger the file size.
Lowering the resolution results in a coarser image, but produces a smaller file
size.

Is the compression ratio too low? ■ If the compression ratio is set to a low value when Color Mode is set to
[Full Color] or [Grayscale], the file size will be large.
If [File Format] → [Compression Ratio] is set to a higher value, noise may
become noticeable and colors may appear duller, but the file size will be smaller.
This is set in Normal Mode.

45
 Image Send Problems

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY

? OR GROUP KEY) CANNOT BE STORED

Check ! Solution
Has the maximum number of keys ■ Adjust the number of stored keys.
been stored? Delete addresses (one-touch keys and group keys) that are not being used.

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR

? GROUP KEY) CANNOT BE EDITED OR DELETED

Check ! Solution
Is the key being used in a reserved ■ Wait until the transmission is finished or cancel the reserved transmission and
transmission or a transmission in then edit or delete the key.
progress?

Has your administrator enabled a ■ Check with your administrator.

function that prevents If your administrator has enabled settings such as [Default Address Setting] and
editing/deleting? [Inbound Routing Settings], keys cannot be edited or removed.

I WANT TO CHANGE THE FORMAT OR

? COMPRESSION OF A SCANNED IMAGE

Check ! Solution
Use the [Format] key. ■ You can use the [Format] key to set the format and compression percentage of a
file to be saved or sent. In normal mode, you can create a file of a number of
original pages
[Specified Pages per File] can be used.

I DON'T KNOW HOW TO CHECK AN ADDRESS

? WHEN SENDING AN IMAGE

Check ! Solution
Tap the [Address Review] key. ■ Tap the [Address Review] key to view a list of the addresses.

46
 Image Send Problems

AFTER THE ROUTER WAS REPLACED, I CAN'T

? USE SCAN TO NETWORK FOLDER OR SCAN

Check ! Solution
Has the machine's IP address been ■ Check the IP address setting.
changed? If the machine does not have a permanent IP address (the machine receives an
IP address from a DHCP server), scanning to network folder or scanning will not
be possible if the IP address changes.
You can check the machine's IP address in [Network Status] of setting mode. If
the IP address has changed, change the port setting in the printer driver.
 "Settings" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
 "Settings (administrator)" → [System Settings] → [Network Settings]

47
 Document Filing Problems

CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.

? Problem Check Page

DOCUMENT FILING DOES NOT Did you enable document filing in the printer driver? 48
TAKE PLACE
A JOB CANNOT BE STORED IN A Do the custom folders created with the machine appear in "Folder 49
CUSTOM FOLDER Information"? (When printing)
Does the custom folder have a PIN Code? 49
A STORED FILE HAS Did you tap the [Print and Delete the Data] key to print a stored file? 49
DISAPPEARED Has automatic deletion of document filing files been enabled? 49
A FILE CANNOT BE DELETED Is the property of the file set to [Protect]? 49
THE PROPERTY OF A FILE Is the file in the Quick File folder? 50
CANNOT BE SET TO [Confidential]
A CONFIDENTIAL FILE OR Did you enter the wrong password/PIN Code? 50
CONFIDENTIAL FOLDER CANNOT
BE OPENED
I CAN'T STORE OR CHANGE A FILE Does the name include characters that cannot be used in a file or folder 50
NAME OR CUSTOM FOLDER NAME name?
A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a 50
scan?
I DON'T KNOW HOW TO SCAN TO Did you insert the USB memory device? 51
USB MEMORY Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan 51
mode?
Did you select [Scan to External Memory Device] in Document Filing 51
mode?
I DON'T KNOW TO PRINT BY USB Did you insert the USB memory device? 51
DIRECT PRINT Did you select [Select File from USB Memory to Print] in Document 51
Filing mode?

? DOCUMENT FILING DOES NOT TAKE PLACE

Check ! Solution
Did you enable document filing in the ■ Enable document filing.
printer driver? In print mode, enable document filing on the [Job Handling] tab of the printer
driver.
In other than print mode, specify Document Filing settings from Quick File or File.

48
 Document Filing Problems

A JOB CANNOT BE STORED IN A CUSTOM

? FOLDER

Check ! Solution
Do the custom folders created with ■ Click the [Get Folder Name] button in the document filing save screen of the
the machine appear in "Folder printer driver to call up the custom folders that have been created on the
Information"? machine.
(When printing)

Does the custom folder have a PIN ■ Enter the PIN Code configured in the machine in the document filing save screen.
Code?

? A STORED FILE HAS DISAPPEARED

Check ! Solution
Did you tap the [Print and Delete the ■ Tap the [Print and Save the Data] key to print again.
Data] key to print a stored file? If you print the file by tapping the [Print and Delete the Data] key, the file is
automatically deleted after being printed.
The file property can be set to [Protect] to prevent the file from being easily
deleted.

Has automatic deletion of document ■ If files that you need have been deleted, consult the administrator of the machine.
filing files been enabled? When [Automatic Deletion of File Settings] is enabled in the setting mode, the
files in the specified folders are periodically deleted. (Even when the file property
is [Confidential] or [Protect], the file may be deleted.)
 "Settings (administrator)" → [System Settings] → [Document Filing Settings]
→ [Automatic Deletion of File Settings]

? A FILE CANNOT BE DELETED

Check ! Solution
Is the property of the file set to ■ A file cannot be deleted when its property is set to [Protect].
[Protect]? Change the file property from [Protect] to [Sharing] and then delete the file.

49
 Document Filing Problems

THE PROPERTY OF A FILE CANNOT BE SET TO

? [Confidential]

Check ! Solution
Is the file in the Quick File folder? ■ Move the file to a different folder and then set its property to "Confidential".
[Confidential] cannot be specified for a file in the Quick File folder. (Note that
[Protect] can be specified for a file in the Quick File folder to prevent it from being
easily deleted.)

A CONFIDENTIAL FILE OR CONFIDENTIAL

? FOLDER CANNOT BE OPENED

Check ! Solution
Did you enter the wrong password/PIN ■ Check with your administrator.
Code?

I CAN'T STORE OR CHANGE A FILE NAME OR

? CUSTOM FOLDER NAME

Check ! Solution
Does the name include characters ■ The following characters cannot be used in a file or folder name:
that cannot be used in a file or folder ?/":<>*\|
name?

? A FILE NAME IS CUT OFF

Check ! Solution
Was the file name stored in the ■ If the name was stored in the advanced transmission settings before Quick File or
advanced transmission settings File settings were configured, that name will be used for the stored file. If the
during a scan? number of characters in the name exceeds the maximum number of characters
allowed for a Quick File name (30 characters), characters after the 30th character
will be discarded.

50
 Document Filing Problems

? I DON'T KNOW HOW TO SCAN TO USB MEMORY

Check ! Solution
Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear.
device? To scan to USB memory, tap the [Scan to External Memory Device] key. The
external memory device screen set in Easy Scan mode appears. Place the
original and tap the [Start] key to scan the document into the USB memory
device. You can select the [Perform Detail Setting] checkbox to select detailed
save settings.

Did you select [Scan to USB] in [Scan to ■ When [Scan to USB] is selected in [Scan to HDD/USB] of Easy Scan mode, the
HDD/USB] of Easy Scan mode? scanned document will be saved to the connected USB memory device.

Did you select [Scan to External ■ When [Scan to External Memory Device] is selected on the action panel of
Memory Device] in Document Filing Document Filing mode, the scanned document will be saved to the connected
mode? USB memory device.

? I DON'T KNOW TO PRINT BY USB DIRECT PRINT

Check ! Solution
Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear.
device? To perform USB Direct Print, tap the [Print from external memory device (USB)]
key.

Did you select [Select File from USB ■ Tap [Select File from USB Memory to Print] on the action panel of Document
Memory to Print] in Document Filing Filing mode.
mode?

51
 Useful Tips

Quick guide to frequently used printing

methods

(3)

(1)

(2)

Output Orientation Print Paper tray Driver setting

of originals result
Tray type Print side
Duplex Trays 1 - 4 Face down (1)
printing
A A
1 1

(2)*
Bypass tray, Face up
Tray 5/6
2

(3)

Trays 1 - 4 Face down (1)*

A
1
A1

(2)*
2

Bypass tray, Face up

Tray 5/6
(3)

52
 Useful Tips

Output Orientation Print Paper tray Driver setting

of originals result
Tray type Print side
Duplex Trays 1 - 4 Face down (1)
printing and
A B
N-Up (2in1) A 1 2

1
Front
(2)*

B C D
2
3 4
Bypass tray, Face up (3)*
Back Tray 5/6
C
3

D
4

Trays 1 - 4 Face down (1)*

A A
1

B
1

B
2

Front (2)*
2

Bypass tray, Face up

C 3
C
3
Tray 5/6
(3)*
D
D 4
Back
4

* Must be changed from default setting.

Booklet
A3 (1)
A4

(3)

(2)

(1) (2) (3)

When [Saddle Stitch] is also used (1)

(If a saddle stitch finisher is installed)

(2)

(1) (2)

53
 Useful Tips

Scanning a document to your computer

Creating a network folder
The example of sharing a folder with the name "sample" with everyone on the network is explained below.

After creating a folder with the name

1 "sample" on the desktop, right-click
and select [Properties].

(1) Click [Sharing] and [Advanced

2 Sharing].

(2)

54
 Useful Tips

Select the [Share this folder] checkbox

3 (1)
and click the [Permissions] button.

(2)

Select "Everyone", select the [Allow]

4 checkboxes of [Change] and [Read],
(1)
and click [OK].

(2)

Click the [OK] button in the "Advanced Sharing" screen to close the screen
5 and click the [Close] button.

55
 Useful Tips

Sending a document to a shared folder

10:15 AM
Tap the [Network Folder] mode icon.
1 Address
Address Book E-Mail Network Folder
Control

Program List FTP Print Release Language

(Image Send) Setting

Bk
C
Toner Quantity
M Operation Guide Settings PC Scan LCD Control Total Count Machine
Y Adjustment

Tap "Touch to input Address" and tap

2
Address Book Address Touch to input Address

Address Entry
OK the [Browse] key in the network folder
entry screen.
Path Input
to Folder

Browse

User Name

Password
Preview CA

Start
Others

Select "Workgroup" → "Server" → "Network Folder", and tap the [Execute]

3 key twice.

Tap the [Start] key.

4
Address \\Server\Folder1 Global Address Search

File Name Specified by System Settings Address Review

Color Mode Sending History

Auto/Mono2
Resolution Call Search Number
200x200dpi
Verification Stamp
File Format
PDF Program Registration
Register Current Settings
Original

Exposure Preview CA
Auto
Scan Size Send Size
Job Build 100%
Auto Auto
A4 Start
A4
Others

56
 Useful Tips

Changing the scan settings

You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text.

To an
You can find text
Office file

Scan using the OCR function

Editable

Mode Format Setting OCR Setting

Easy mode When the [Color/Grayscale] key is selected
File Format
Color/
Grayscale TIFF JPEG XPS

PDF PDF/A-1a PDF/A-1b

DOCX XLSX PPTX

RTF TXT(UTF-8) Prog. Format

Language:
Detect Image
Direction
English File Name Auto Extraction
CA B/W Color
Preview Auto Set Start Start

Font: OCR Accuracy:

When the [B/W] key is selected Auto

File Format
B/W
TIFF XPS
CA B/W Color
Preview Auto Set Start Start

PDF PDF/A-1a PDF/A-1b

DOCX XLSX PPTX

RTF TXT(UTF-8) Prog.

CA B/W Color
Preview Auto Set Start Start

Normal mode When the [Color/Grayscale] key is selected

Resolution
Address Book Address Touch to input Address Change Sending Resolution

Exposure
File Format Specify density of image to send.
Processing time is dependent E-mail
on the format. Color Mode
Color/Grayscale B/W
Blank Page Skip
Skip Blank Page in Original
TIFF XPS JPEG OCR
Encry.
Background Adjustment
OCR Setting
PDF PDF/A-1a PDF/A-1b Compact

TXT(UTF-8) RTF U-Fine Resolution

Address Book Address Touch to input Address Change Sending Resolution

Preview CA File Format Exposure

DOCX XLSX PPTX Programmed Compression Ratio
Specify Send Exposure
Middle Processing time is dependent E-mail
on the format.
Specified Pages per File 1 Color Mode
OCR Setting
Start Language Setting: Detect Image Blank Page Skip
Others Direction
Skip Blank Page in Original
English
Background Adjustment
File Name Auto Extraction

When the [B/W] key is selected Font: OCR Accuracy:

Auto
Resolution Preview CA
Address Book Address Touch to input Address Change Sending Resolution

Exposure
File Format Specify density of image to send.
Processing time is dependent E-mail
Start
on the format. Others
Color Mode
Color/Grayscale B/W
Blank Page Skip
Skip Blank Page in Original
TIFF XPS OCR
Encry.
Background Adjustment
OCR Setting
PDF PDF/A-1a PDF/A-1b

TXT(UTF-8) RTF

Compression Mode Preview CA

DOCX XLSX PPTX Programmed
MMR (G4)

Specified Pages per File 1

Start
Others

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