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Ambrose CV

Ambrose Byamukama is seeking a new career opportunity where he can utilize his education and experience. He has a bachelor's degree in human resource management and certificates in IT and customer experience. His previous roles include customer service advisor at Umeme Limited, where he handles customer inquiries and complaints, and team leader at Pearl Diary Farm, where he ensured workplace safety and communication. Byamukama aims to contribute his strong interpersonal, time management, and analytical skills. He is proficient in English, Luganda, Runyankore/Rukiga, and Kiswahili.

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181 views5 pages

Ambrose CV

Ambrose Byamukama is seeking a new career opportunity where he can utilize his education and experience. He has a bachelor's degree in human resource management and certificates in IT and customer experience. His previous roles include customer service advisor at Umeme Limited, where he handles customer inquiries and complaints, and team leader at Pearl Diary Farm, where he ensured workplace safety and communication. Byamukama aims to contribute his strong interpersonal, time management, and analytical skills. He is proficient in English, Luganda, Runyankore/Rukiga, and Kiswahili.

Uploaded by

ambrose byamukama
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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AMBROSE BYAMUKAMA

Phone+256787580100/0759582569

Email:[email protected]

PERSONAL PROFILE

A self- driven, result oriented, honest, trustworthy, hardworking, respectful, flexible person who
demonstrates sound work ethics and is a team player that is keen on a new experience to take up
the challenge for an efficient business delivery model

CAREER OBJECTIVES

To be able to share with others the knowledge, skills, experiences I acquired during my course at
collage and my former work places.

To bring my excellent interpersonal skills, organizational skills, time management skills,


commitment and excellence to the organization

To develop and learn new skills for the benefit of the people to be served as well as the
employer, organization, or the company and for my own benefit

EDUCATION BACKGROUND

 2014 – 2017 Bachelor’s Degree in Human Resource Management- Bishop Stuart


University
 2012-2013 Uganda Advanced Certificate of Education – Maanji Memorial Academy
 2008- 2011 Uganda Certificate of Education- St. Joseph’s Voc School Mbarara

CERTIFICATES HELD

 Ministry of Education and Sports - Certificate in IT


 Certificate in Customer Experience

WORKING EXPERIENCE

Organization - Umeme Limited Uganda


Position – Customer service Advisor
Duration – From 2018 to date
Responsibilities
 Answering or making calls to clients to learn about and address their needs, complaints,
or other issues with products or services

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 Responding efficiently and accurately to callers, explaining possible solutions, and
ensuring that client’s feel supported and valued.
 Engaging in active listening with callers, confirming or clarifying information and
diffusing angry clients, as needed
 Understanding and striving to meet or exceed call center metrics while providing
excellent consistent customer service
 Identify and escalate issues to supervisors and team leaders
 Manage and resolve customer complaints
 Follow up customer calls where necessary

Organization – Pearl Diary Farm


Position – Team leader, Powder section
Duration – 2017 – 2018
Responsibilities- Leading the team
 Identifying workplace safety hazards and reporting them to the head of human resources
 Ensuring that the welfare of the team is up to the required standards.
 Inspecting the team members to ensure that no one comes to work while drunk or after using
drugs.
 Acting as a link between management and the team by ensuring a two-way
communication is in place.
 Participating in meetings with my workmates and departments to update our supervisors
on the conditions of the workplace

SKILLS AND CAPABILITIES

Computer literate with high proficiency in computer packages

Excellent oral and written communication skills

Excellent Customer care and Time Management skills

Excellent Interpersonal and managerial skills

Creative thinking and innovative

Excellent Analytical and strategic planning abilities

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LANGUAGES SPOKEN

English

Luganda

Runyankore/Rukiga

Kiswahili

Community Service

2018 to date UMEME football team- Footballer


2016 to date-Bunutsya ward-General sec
2011-2015-Bunutsya football club-coach player

HOBBIES
Football
Volleyball
bicycle riding
Mountain climbing
Reading Novels

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REFEREES

MRS. NATUKUNDA STELLA

Office administrator
People performance Group
P.O Box 12405 Kampala, Uganda
Mob. +256706996136
[email protected]
DR. KANAGWA BENJAMIN
Lecturer Makerere University and Director Decimal Works
Mob. +256701495020
MR. JOHN SSENTONGO
Customer service Experience Team leader
Umeme Limited Uganda
P.O. Box 23841, Kampala, Uganda
Mob: +256772337291
Email: [email protected]

DECLARATION

I declare that the above information is very true

Signature. Byamukama DATE; 24th /02/ 2020

AMBROSE BYAMUKAMA

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