Sales& tVlarketing-CM

court
219,E:astrarn s{r{ar ian fiaryr1?dirtg
Office,New Delhi-1
Corporater
',2'3.326545 N l G , { MLll M I T E O
B H A R A Ti A N C H A R
Tel No 23326544,Fax . ' . . , 1 r . 1 . ' . 1

[email protected].,:ldg_salesGDbsn
l.co.in

M.
0-S&M-C
No.'l5-i21201 Dater:
03.12.2010

To

Mana3er,
ChiefGr3fler?l
All Telecom I [Jistricts,
Circles
BSNL

S u b j e c t : -F A Q ( F r e c l u e n tAl ys k : e dQ u e s t i o n so)n M N P ( M o b i hN
I u m b e rP ' o t a b i l i t y ) .

find enc;losed
F,lease, the list of FAQ (Freque
herrelwith ntlyAskecltStuestions) by
on MNP (MobileNumberPortability)Circlesare reque,sted
the r:uslromers to circulate
theseFAQsto CStls staff,Call center,channel partnersan( staff/ Ex,:ct.ttives
dealing
with FranchiseesI re>tailers the customerquerieseccordingly
to erddress

on the BSNLintranetpoftal.
F:AQsare als,l r.rploadecl

-/'\ ,(
t)
L-L1V41,,/rr
,AGM(S&M-CM)

As above
Encl.:

Copyto:
1. BSNLCO- for information
GM (Training), andnecesstry action
2. GM(N\ruO -
BSNLCO for information
GS;M-CM), and lecessaryerction

I)elhi - 110001,
Re(fd.& CorporateOffic,eBharatSancharBhawan,llarish ChandraMathur Lalte,Janpath , Ntlttlt'
bq1l .i t1
W ebsi te:rvw w
 FTIEQUENTLY
ASKEDQUEISTIONS;
M O B I L EN U M B E R
PORTABITY
Q 1. V V h aits M o b i l eN u m b e rP o r t a b i l i t y ?

A1. l/obile,NumberPortability (MNP)is;the facilityfor usorsto switcl'rto a new Mobile

fierviceProvidein in the same Lice:nsed ServiceArei,r(LSA),wlrile retainingtheir
g o b l e n u m b e r S I M c a r d a n d a l l s e r v i c e s( n t h e m o b i i l ecro n n e c t i o n
e r x i s t i nm will
c;hangre and vuillbe providedby the new ServiceProvicer.

Q2. l'low can yoLlbenefitfrom MNP?

42. l-he mainbertefiilof MNlf,is freedonrof choiceand the competition

1:hatit generates.
l,Jow,you dr,3free to :ltoose a rrew Mobile Servicr I Providerrruithout havingto
c;hangr: to a ne\,ry
numberrThis meansyou can avoidti re inconvenilernceof havingto
rrotifyl'riendsarrdassociates thatyou havechangedyouf Number.

Q3. V V h aits p o r t i n g ?

,A3 'Porting'is
the act of slvitchingto a new MobileSen ice Providerr withinthe same
L - S Aw
, i t h o u tc f r a n g i n gy o u rm o b i l en u m b e r .H o w e v e ro n l y a c t i v em
r o b i l en u m b e r s
c;?r-tpoft Thus,do not terrninate yourcurrentlinebefore porting

Q4. VVhocan port?

44. l t n y e l i g i b l eF r e - P a i da n d P o s t - P a i (dG S M/ C D M A )m r b i l eu s e r sc ; a np o r t .E l i g i b i l i t y
c;ooditions fclrportingare as follows:-
(a) Theretare no outstandinglraymentsdue frorn the subs;,oriber by way of
p e n d i n gb i l l o r b i l l s ,a s t h e c a s e m a y b e , i s s u e da s p e r t f r e n o r m a lb i l l i n g
cyclebul beforethe dateof arpplication for portirg;
(b) The portingrequesthas be,enmade after the expiryof a periodof ninety
daysfrornthe dale of activation of a new coflfle;tionor fronr ast porting;
(c) No requeist for changeof ownershipof the mobie numberi:sunderprocess;
( d ) T h e m o b i l en u m b e rs o u g h t o b e p o r t e di s n o ts r b - j u d i c e ;
(e) Poftirrgl of the concernedmobile number has been not prrohibited by any
Courtof l-aw:
(f) Subsr:riber has appliedfor portingwithinLSA ( ticensedSerrrrice Area ) ;
(g) The urriqueportingcode mentionedin the portng requestnratcheswith the
uniquepr3;{ing cc)deallocateiby the DonorOparatorfor tlrermobilenumber
soughtto be portecl,
(h) Thesubs;cribe h ra s c o m p l i e dw i t he x i tc l a u s ef o r t h e p r e s e n ,l : o n n e c t i o n .

Q5. c ; a nI p o r t m ) / n u m b e r i i fl a m o n a p r e - p a i ds e r v i c e ?

A5 Y'es, brothprre-paidan<j post-paidcustomerscan rr:questfor portingto either

prepaidor prost-paid plan with the new MobileServi:e Providerr.
Subscriberwho
simplyrequirers changeIn PlanfromrPostpaidto pre-paid and vic,er versacan do so
in BSI,ILwithourtthe processof porting Portingprocessis irr''rclved only when
s u b s c r i b edre s i r e st o c h i l n g eh i so p t : r a t o r

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Q6. ClanI port m\/ number lifI am on a CDMAservice?

A6. \'es,any CDlVll\ can reques'for a portto anytechnology

/ GSMor 3G customers
Provirler,prrovided
vriththe ne\v MobileSerrvice he n eets the eligibility
conditions
statedin para4 above

Q7. VVhatrlo you need to consider carefullybeforeyou port?

A . 7 . ( a ) C h e c ki f y o u r n e e t l r ee l i g i b i l i tcyo n d i t i o nsst a t e di r rp a r a4 a b r o v e ,

( b ) l f y o u h a v ei l n y o v e r d u eb i l l so r h a v ee x i s t i n gc o n ta c t sw i t h \ / o u rc u r r e n M
t obile
ServicePrcvider,the currenttt/obileServicePrcvider will reljectyour porting
request1'cn,,,arded by the new [\4obile ServiceProrider.In such a case,you will
not get refr-rrrd of the ildministrative prorting fees l.indlyensurethat you do not
have an'y brllisoverdueand you fulfilthe exit clausewith tlneexistingservice
pro'vider(lontractss;tillin placewiththe new Mobil,l ServiceProvider

( c ) F o r p r e - p a i du s e r s , y o u n e e d t o k n o w t h a t a l l e ; r i s t i n g
c r e d i t( T a l kv a l u e a n d
validity)w'illexpireLrponportingy and not be carrie,d to the nernrMobileService
PrclviderThrerefore, you are encouraged to planaccordingly.

(d) You need tcl understandthat the services,SMS / IVlMScovera(Je (i.e.networks

to whichonr: can senctSMS / MIMS),ValueAddedServices,croverage area (i.e.
placeswhereone c€rnlog on to the mobilenetworl), call sl'lspgl€)s
and packages
offeredby'the new l/lobileServiceProvidermay c ifferfrom \/ourcurrentMobile
ServiceP 'ovicler.

( e ) C h o o s ev v i s e l tyh e t i r n i n go f t h e rc h a n g e A r e y o u l r l a n n i n g
t o t l a v e lo u t s i d et h e
LS,Alabrr:adduringthe portingprocess?Therem ry be an irnpract on roamingif
y o u t r a v e ld u r i n gt h e p o r t i n gp r o c e s s

Q8. l'{owcan I port to a ne\ / MobileServiceProvider?

A8 l - h e s e r l i e nr st l e p si n v o l v r :adr e a s f o l l o w s : -

(i) Yrlt-t',ryill have to go to th,: nsv/ MobileServce Provider'r; ServiceCentre

o r r \ u t h o r i s eD d e a l e rt o r e q u e sfto r p o r t i n gc ' y o u r m o b i l rn: u m b e rF
. i l li n a
Sr:t'vi,:eRegistrationForm and pay the rorting fer:s;for processing.
(F'res,enB t l yS N Li s n o t c h a r g i n ga n y f e e sf o p o r t i n gi n t o 3 5 N L )
( ii ) Tltt: [:lecipient Operators;hallask the subsciberto serrcla SMS to Donor
O p e r i a t otro r e q u e s tf o r U P C ( U n i q u eP o r l : i n gC o d e , ru s i n g s h o r t c o d e
1900fromthe'rnobilenurnberlvhichis soug rt to be portr:C.
(iii) Tltt: ISMStex:tfor requestingUPC by a ,;ubscriber s;frallbe the word
' P C ) R l -f o l l o v r r e d
b y a s p a c e f o l l o w e db y t h e t e n d i g i t m o b i l en u m b e r
whrcl'ris to be portedwhichshallbe case inrensitive. (i.el.it can be portor
P o r le i i c) ( e g P I C R T9 8 1 € i O x x xaxnx d s e n di l t o 1 9 0 0 )
(iv) Uprt',receiptof the SMS,the Donoroperatrr shallfortl'nvith send back a
r c p l y S M S c o n t a i n i n ge t u n i q u e p o r t i n g ; o d e t h r o u l g far n a u t o m a t e d
sy'stettrSubscriber willfillthe UPC in the Applicationfclrnrfor porting.
(v) l n c a s e t h e s ; u r b s c r i b eCr 'LsI d o e s n o t m al c h w i t h t h e rt e n d i g i t m o b i l e
nurnbelr. UPC s;hallnot b,eallclttedbut a m:)ssageshrallbe generatedto

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 inforrrrsuch surbscriber that the CLI does not matc;hwith the mobile
nurnber
(vi) UPC allocate,J to a subscribershall be vali,Jfor a perioCof fifteendays
frorn the datr: of requestor such time ti I the numrtre r is ported out,
w h c h e v e r i s e a r l i e r ,f o r a l l s e r v i c ea r e a s e x c e p t J a n r m u& K a s h m i r ,
A:sr;am and NorthEastlic:ensed areasthe vr,tlidity for therUPC shallbe for
a Srerrod of thirty days from the date of 'equestor lill such time the
n u r n k l eirs p o r t e do u t , w ' h i c he v e r i s e a r l i € , ri ,r r e s p e c { i voef . n u m b e ro f
r e q u e s t st h e s u b s c r i b enrr a k e s ;

(vii) Yf,J r,vill

be issueda new SIM c;ardby the n€w servicep,rclvider.

( v i i i ) U p c n a p p r o v ; aolf p o r t i n gr e q u e s tt,h e n e \ , M o b i l eS e , t r , ' i cPer o v i d e w

r ill
i n f c > r ryno u t h , ed a t ea n d t i m eo f p o r t i n gY. o r a r e r e q u i r e ltrol c h a n g ey o u r
Sli'/ r:;ard at tfresaidtime In caseof problerl you neecltc contactthe new
S e r u i c eP r o v i , J e l r .

Q9. l{ow lrongdc,esit take to port to the new Mobile ServiceProvicftlr?

-l-he
A9. p,crtingtr)rocess will take at leastsevendays in all LSAs exc€,ptNE, Assam &
. J & Ki r rt h e s et h r e eL S A , sp o r l i n gw i l lt a k em
l o r et i m e

Q 1 C t .C a n l p o r t r n y n u m b e rm o r e t h a n o n c e ?

A10. '/es, but yoLrr.;:lnnot nrake more than one portingrequestat o time to different
l V l o b i lS
eer r v i r ; eP r o v i d e r sA l s oy o u s h o u l df u l f i la l l t h e e l i g i b i l i try: c x t d i t i o ni nsc l u d i n g
at leas;t90 clerys; s;ttbscription withvrlurcurrentMobileriervicePrr:vider.

Q 11 . C a n I d e c i d et h e d a t e a n d t i m e a t w h i c h m y n u m b e r i s p o r t e c l ' ? '

A11 l r l o ,y o u c a r l n o td r c t a t ew h e ny o u r n u m b e rs h o u l db e : l o r t e dl t i s a l l a u t o m a t e d
and
u p o n a p p r o v aol f p o r t i r r gr e q u e s tt,h e n e w M o b i l eS er v i c eP r o v i r J ewt irl l i n f o r my o u
lhe telrtativel darteand time of portirrg.

Q12!. lSeforreportinrl, ihar,'e to settk: all necessary :layments rruiththe current

lrrovicler.However,there will be a period betweerrthe final payment day and
t h e p o r t i n g r i a y .T o w h i c h p r o v i d e rd o I h a v e t o p ay f o r t h e t r a r n s a c t i o nm
s ade
d u r i n gt h e t i m e g a p ?

412 '/ou will havelttr pay to vour previousMobileService)rovider,errrcl ensureto settle

Vourerccount r,r'itft the c,ldserviceprrovider. Whileap;rlyingfor prorling, you needto
c l e a rz l l lt h e k r i l l :i s s u e dt o y o u t i l lt l - r atti n r e A l l b i l l si s s : e ds u b s e q r l e nt ot t h e p o r t i n g
a p p l i c a t i o n s, ac )r r e e dt c ,b e c l e a r e db y t h e i rd u e d a t el r r i l i n gw h i c h rl ,h e c o n n e c t i oins
liableto be disr;orrnectecl by the ne\//serviceprovider.

Q 1 3 i . l { o w r n u c hv r o u l di t c o s t m e t o p o r t t o a n e w m o b i l i rs e r v i c ep r o v i d e r ?

A 1 3 . I 3 S N L i s n o t : h e r r g i n ga n y f e e l ' r o m s u b s c r i b e frcr m o b i l e n u m b e r p o r t a b i l i t y .
l{owe'ver ccst clfSIM cerrcJ will be chargedas per plan rpted by surloscriber.

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Q 1 4 . C a n I c a n c e lr n ' yp o r t r e q u e s ta f t e ra p p l y i n gf o r p o r t i n g ?W i l l I q e t a r e f u n d ?

A14. Yes, You may cerncel)rourpoft rerqueslt with your F,3wMobile,S;ervrce

Provider
w i t h i n2 ) -h4o u r so f r n a k i n gt h e p o r tr e l q u e s t

Q 1 5 . D o l g e r ta n e \ vS I Mc a r c lw h e n l c h a n g e m y M o b i l eS e r v i c eP r o ' v ' i d e r ?

S e r v i c eP r o v i d ewr i l lg i v ey o u a n e w S I Mc a r c l
A 1 5 . Y e s ,t h e n e w M r : b i l e

l y e x i s t i n gs e r v i c e sb e f o r eI p : r r tt o a n e \ / M o b i l eS e r v i c e
Q 1 6 . D o I n e r e dt o c a r r c e m
Provider?

A 1 6 . N l o y, o l Jd o n c t i r ; a v et o c a n c e yl o u rt : x i s t i n sg e r v i c e sY c u r e x i s t i n gsl; e r v i c ewsi t ht h e
c u r r e n tM o b i l , :S : l c r v i cPer o v i d e rw i l l a u t o m a t i c a l lbye, t e r m i n a t e lor ln c e y o u h a v e
s u c c e s s f u lp
l yo r t i : dt o t h e n e w M o b i l eS e r v i c eP r o v i d e r

Q 1 7 , V l / i ll s t i l l e n j c y ' t i r es a n n eS e r v i c e sd u r i n gt h e p o r t i r r gp r o c e s s ; i )

A17 Yes, yoLl wil sii l enjoy'the S3ffr3Senvices,exceFt for lnternationalRoaming

whicf '/cur current Mobile ServiceProvid.:r may sLr:Sprsnfl
S,ervices, upon your
portingrequel;t

Q 1 8 , A , f t e rp o r t i n g l ,v ' " , 1|1e n j o y t h e s a m e s e r v i c e s f r o rn t h e n e w M o b i l e S e r v i c e

Provider?

4 1 8 . N l o ,y o u c a n f I ' i ' i p o r t y o u r n u m b e ra n d n o t s e r v i c e s .Y o u m u s , tr e - r e g i s t ef or r all

the valuc-addeci :,;ervices (VAS)thartyou want to subtrcribe to witlt the new Mobile
Siervice Pro'ridcr Y o u n e e d t o k n o wt h a t t h e n e w M . > b i l e
S e r v i c eP r o v i d e ri s n o t
o b l i g a t r dt o p r o ' , ,i e i d e r r t i c as le r v i c e ; s .

Q 1 9 , V t / h a ts h o u l c l I 1 1 o ,i f I h a v e t a k e n a c o n n e c t i o t ru n d e r H a r t d s e tb u n d l i n g
schenr*'l

A19. Y ' o u h e r v e2 r . l t l t t . i i ; : i

Optioi 1 '. To rlofltinuervith your extsting /obile Servic:eProvider until

'/ourcontrac;t
expires,then onl.'reQuest
for lrort,

r : C a n c e ly o u r e x i s t i n gc o n t r a c t; , r f t ecr o m p l y ' i r gw i t h t h e e x i t
O p t i r , r2
: l a u s ei n t h r :c o n t r a cfto r i t s p r , > m a t u rt e r r n i n a t i oann d t h e n
a p r p lfyo r p o r t i n g

Q20. Clanmy rc'quest;)e rejectedby 611current Mobile Service Prolrider?

A 2 0 \ ' e s , i f y c r rd c n i i n e e tt h e e l i g i b i l i t y ' c r i t ef n
o irap o r t i n g

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