INSTRUCTION GUIDE

FRONTIER WORKFLOW MANAGEMENT SOFTWARE

Frequently Asked Questions

MS01 Software Version 3.0

Universal Guide for

Lab Operator &
First Edition
Service Technician Use 30 October 2009
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All rights reserved. No part of this publication may be reproduced, transmitted,
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This Software License Agreement is a legal document between you (a single
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"Software"). The Software includes the MS01 software, the associated media, any
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The Licensor grants you a non-exclusive, non-transferable license to use one
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MS01 Frequently Asked Questions Guide

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 You may not copy the Software onto any public network. You may not, and you
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MS01 Frequently Asked Questions Guide

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MS01 Frequently Asked Questions Guide

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TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION 1
Overview 1

System Terminology 1

CHAPTER 2: MS01 SOFTWARE 9

USING THE MS01 SOFTWARE 9

How do I tell the difference between an MS01 Server and a Workstation? 9

A print size or product will not print; how do I create new or load existing products? 9
Creating New Single Print Products 10
Creating New Multi-Region Print Products 14
Creating New Index Print Products 17
Loading Existing Products into the System 21

How do I add templates for Compose? 25

On an upgraded system (2.5.5 to 3.0), how do I produce an index print when ordering a 102C
with index print on an SP 2000 FrontMan system when using APS film? 28

Why am I receiving product validation errors? 31

Why won’t products print on my upgraded system? 31

How do I remove newly-added products? 32

Why do my 89C and 102C whole roll and quickprint products print on the wrong size paper? 33

What does the button do? 33

What do I do if I’m having problems with 3.5 inch APS prints? 34

How do I make a Quick Print of a particular image? 34

When I try to simultaneously create a CD-R via an MS01 Server and a Fujicolor CD via a
Workstation, why is the Fujicolor CD not created on the Workstation? 35

Why will the system continuously fail to connect to the Fujifilm network when placing
connection requests? 36

Why are date-prints on photos coming out with incorrect orientation and truncated? 36

MS01 Frequently Asked Questions Guide

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How do I edit multi-region products? 37

How do I ensure that the APS film ID information associated with my film appears on my index
print? 40

I receive an error when I attempt to reprocess a scanned order via the Request Spooler
Processing Queue. How do I get the order to reprocess? 42

My scan product doesn’t produce an Index or Promo Print when I selected Index Print or
Promo Print. How do I fix this problem? 42

How do I release my scanned order when it contains an export product and will not auto-
release? 44

How do I resolve an error stating that certain products have regions outside of the product
dimensions? 44

Executing the LogArchive.bat file generates a C++ Run Time error on a version 2.5.5 to 3.0
upgraded system, and this prevents me from collecting logs. How can I alleviate this problem
and collect logs? 45

INPUT DIGITAL FILES 45

How do I prevent unwanted drives from displaying in the Input Digital Files dialog box? 45

EDITING IMAGES 46
How do I change the orientation of the image – rotate or flip (mirror)? 46
>>> To rotate one or more of the images: 46

How do I automatically correct images when importing into MS01? 46

>>> To disable Image Intelligence for individual images: 46
>>> To disable Image Intelligence when loading images from digital media: 47

To correct the color balance of the highlights and/or shadows: 48

To change the tonal values using the histogram: 49

Why don’t I see a difference in the image when I’m using the Highlights/Shadows tools? 50

How do I remove red eye from an image? 51

>>> To automatically remove red-eye: 51
>>> To remove red-eye manually: 51

How do I crop an image? 52

WORKING WITH ORDERS 53

How do I find an order? 53

How do I remake an order that has already been printed? 54

How do I adjust an order that has a CD (media index) in it? 54

MS01 Frequently Asked Questions Guide

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What do I do when too many CDs are created when I reorder a CD using the Request Spooler
Processing Queue’s Process button? 55

How do I delete an order? 55

>>> To delete an order from the View Orders screen: 55
>>> To delete an order from the Request Spooler Processing Queue: 55

How do I cancel an order from the Request Spooler Processing Queue? 56

How do I add to or change an existing order? 57

Why are FDiA orders being deleted earlier than the configured clean up time? 57

How do I add compose products to an existing order from the View Images screen? 58

How do I check the status of my order? 59

CHAPTER 3: PRINTERS 60

ASK PRINTER CONFIGURATIONS 60

When my pictures are scanned upside down, rotated in MS01, then exported, why is the
exported picture cropped differently than the original image? 60

Why is one job splitting to two six-inch printers? 60

Why don’t I receive a Summary Sheet when printing eight-inch prints? 60

Why does anything other than a 4x6 print on six-inch paper come out centered? 60

What do I do when a job is stuck in “waiting” status in Panda? 60

Why don’t I receive an error when I unplug the printer’s USB cable from the ICIII? 60

Why does a Found New Hardware wizard sometimes launch upon system restart or when
powering-on the dye sub printers? 61

Why did I receive a Job Complete message but some of my prints are missing? 62

What do I do if any of the printer status icons are red? 62

What is a Summary Sheet? 62

DL 4X0 PRINTER CONFIGURATIONS 63

Why can’t I print 3 ½-inch width and 4-inch width prints on a DL 4x0 printer? 63

My system has two DL printers . . . one with 8x10-inch sheet paper loaded and the other with
8-inch roll paper loaded. When I tried to order 8x12-inch prints, why did the system ask me to
load roll paper into the printer with 8x10-inch sheet paper when I already have another printer
with the correct paper size loaded? 63

MS01 Frequently Asked Questions Guide

© 2007-2009 FUJIFILM Corporation. All rights reserved.
CHAPTER 4: SCANNERS 65

SCANNER SOFTWARE FAQS 65

How do I access the MS01 Maintenance Application on an SPC/MCU? 65
Accessing the MS01 Maintenance Application on SP 1500, 2000, & 2500 SPC/MCUs 65
Accessing the MS01 Maintenance Application on SP 3000 SPC/MCUs 68

What do I do if the Surface drop-down menu does not appear in the FrontMan screen? 69

For scanned orders using manual mode, why did the index print come out a different size than
expected? 69

Why doesn’t color information appear on the back of prints made from film scanned on the SP
3000 scanner? 70

When using Frontman, why can’t I order prints and a Standard CD when the system is in
manual mode? 70

When in manual mode, why are 8x12 prints created when I ordered 4-inch prints, a premium
CD, and an index print? 71

Why is my scanned, 4x6”, bordered photo truncated? 71

How do I fulfill index prints for 35mm pano film orders? 72

SP 500 & SP 3000 74

How do I create an order with both 3.5x5 inch and 4x6 inch prints of the same scanned film? 74

SCANNER FAQS 75
SP 500 75
What do I do if the system significantly slows down while scanning film using an SP 500? 75

SP 1500/2000/2500 & SP 3000 75

What happened to my settings when the scanner was restarted? 75

CHAPTER 5: TETHERED SYSTEMS 77

TETHERED SYSTEM FAQS 77

Why is my MS01 Server not recognizing my tethered system? 77

CHAPTER 6: KNOWN ISSUES 80

MS01 Frequently Asked Questions Guide

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Overview
This Frequently Asked Questions Guide provides details regarding Fujifilm’s MS01 retail lab systems
software and associated scanners and printers.
This FAQ Guide is divided into the following sections:
MS01 (see page 9).
Printers (see page 60).
Scanners (see page 69).
Tethered systems (see page 77).

System Terminology
330 System A tethered system consisting of an SLP 800 printer/scanner combination.

340 System A tethered system consisting of an SLP 1000 printer/scanner combination.

350 System A tethered system consisting of an LP 1500 wet lab printer and an SP 1500 or 2000
scanner.

355 System A tethered system consisting of an LP 1500 wet lab printer and an SP 3000
scanner.

370 System A tethered system consisting of an LP 2000 wet lab printer and an SP 2000
scanner.

375 System A tethered system consisting of an LP 2000 wet lab printer and an SP 3000
scanner.

550 System A tethered system consisting of an LP 5500 wet lab printer and an SP 3000
scanner.

570 System A tethered system consisting of an LP 5700 wet lab printer and an SP 3000
scanner.

590 System A tethered system consisting of an LP 5900 wet lab printer and an SP 3000
scanner.

A1 Scanner software that works with the SP 1500, SP 2000, SP 2500, and SP 3000
scanners.

ASK Dye-sublimation dry lab printers. See Fujifilm USB printers in this glossary.

B1 Variety Print Service for SP 2000/2500 scanners not using FrontMan.

B5 Single Scan Digitizing Software for SP 2000/2500 scanners not using FrontMan.

B7 Professional Scanning Software for SP 2000/2500 scanners not using FrontMan.

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B8 Hyper Reorder Software for SP 2000/2500 scanners not using FrontMan.

B9 Tone Selection Software for SP 2000/2500 scanners not using FrontMan.

B11 Hyper Retouch Software for SP 2000/2500 scanners not using FrontMan.

backprint Text printed on the reverse side of the print. Sometimes customizable.

connected A connected MS01 system is a system that receives data from Fujifilm’s fulfillment
network, sends data to Fujifilm’s Fulfillment Network, and receives orders from
various sources (such as retailers and Fujifilm labs). This is accomplished via
Internet connectivity.
Crop modes MS01 offers different crop choices. For this example, assume that the original
product size and image dimensions are:
8x10 Image

4x6 Product
3.5x5 Image

Fill in Print area is filled with image and there may be image data lost if it does
crop not match the aspect ratio of the print size selected. Output will have no
mode white space.
8 x 10 Image 3.5 x 5 Image

Fit in Fits the image into the size selected leaving it at its current aspect ratio to
crop maintain all the image data. This will produce white space if the image is
mode not the same aspect ratio as the size selected.
8 x 10 Image 3.5 x 5 Image

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 No Image is rendered on the product without resizing. Takes the size
resize selected and cuts out the center portion of the image (think of it as a
crop cookie cutter). If the image is smaller than the size selected it will produce
mode white space.
8 x 10 Image 3.5 x 5 Image

custom backprint Backprint text specified by the operator; only replaces second line of backprint. Not
all printers support the backprint feature.
Also see backprint.

digital input Digital images loaded into the system for printing (not film-based images).
Examples include .jpg, .tif, and .gif image files generated from digital cameras.

Digital Link One of the sub-applications of the MS01 system, this application performs all
Request Spooler background processing for producing prints and CDs, receiving input from external
sources such as kiosk, and communications with remote systems via the Internet.
It also manages a database containing all production information, and is
responsible for scheduling of tasks and devices throughout the system.
This application is also known as Simon.

Dymo Label A small label printer used to output labels for CDs, kiosk orders, Web orders, etc.

E5 Fujicolor CD/DVD Digital software (also known as Backup CD Service).

Epson Stylus Pro Wide-format printer used in some Fujifilm regions. Supported models include 4880,
7800, and 7880.

FDD Frontier Driver Direct. This service provides more control and greater messaging
capabilities when printing.

FDIA Fujifilm’s Frontier Digital Imaging Architecture.

FDIA DB The database used by MS01 and other Fujifilm and third-party software to facilitate
image transfer and order fulfillment.

FCIM Frontier Communication Interface Module.

film type A film type must be selected if creating prints from film. Options include color, black
and white, and slide film.

Frontier The name used to describe Fujifilm-developed systems.

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FrontMan The FrontMan software is an optional film input software interface included with
MS01. (The FrontMan application window is also known as Main or the Order
Entry screen.)

FMPC Also known as the LPC and an abbreviation for Frontier Manager Printer Controller,
the FMPC is a separate computer used to drive a laser printer (LP printer) and
receive data from the scanner (if configured to do so).
Note: Not all system configurations use an FMPC/LPC.

Fujifilm Printers LP 1500 Wet Lab Printer LP 5500 Wet Lab Printer
(1394 FireWire)
LP 2000 Wet Lab Printer LP 5700 Wet Lab Printer
LP 2500 Wet Lab Printer LP 5900 Wet Lab Printer

Fujifilm Printers DL 400 Inkjet Dry Lab Printer LP 7500 Wet Lab Printer
(Network)
DL 410 Inkjet Dry Lab Printer LP 7600 Wet Lab Printer
DL 430 Inkjet Dry Lab Printer LP 7700 Wet Lab Printer
LP 5000 Wet Lab Printer LP 7900 Wet Lab Printer
LP 7000 Wet Lab Printer SLP800 scanner/printer (330 system)
LP 7100 Wet Lab Printer SLP1000 scanner/printer (340 system)
LP 7200 Wet Lab Printer

Fujifilm Printers DPB 1500 Dry Lab Printer ASK 2500 Dry Lab Printer
(USB)
ASK 1500 Dry Lab Printer ASK 4000 Dry Lab Printer
ASK 2000 Dry Lab Printer ASK 4000A Dry Lab Printer

Fujifilm Scanners SP 1500 SP 2500

(FireWire)
SP 2000 SP 3000

Fujifilm Scanners SP 500

(USB)

HCIP High capacity image processor. This is a rendering device attached to the MS01
system. By having an HCIP attached to your MS01 system, its order processing
speed is increased.

Hot Job Provides an order with a prioritized status.

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Hyper-Threading Officially called Hyper-Threading Technology (HTT), this is Intel Corporation’s
trademark for their implementation of the simultaneous multithreading technology
on their Pentium 4 micro-architecture.
The technology improves processor performance under certain workloads by
providing useful work for execution units that would otherwise be idle, for example
during a cache miss.
A Pentium 4 with Hyper-Threading enabled is treated by the operating system as
two processors instead of one.

IC Imaging controller.

ICIII Imaging Controller III computer, formerly known as PIC (photo imaging controller
computer) and DIC (digital imaging controller computer).

Image Info One of the sub-applications of the MS01 system, Image Info allows operators to see
information about the image data.

Index Print A supplementary print that displays image thumbnails.

Job Manager One of the sub-applications of the MS01 system, Job Manager manages the
images in MS01 orders.
Also known as JobMan.

Kaleida A Fujifilm printer used in some Fujifilm regions. Supported model includes PX-7550.

Local Disc Writer This is a CD/DVD writer attached to the IC or an IC Workstation. This allows for
one (1) CD to be written at a time. Local CD/DVD writers do not have the ability to
print the labels automatically on the CD/DVDs.

Log Off One of the sub-applications of the MS01 system, the Log Off function shuts down
the application and also performs a Windows operating system log off.

LP (Laser Printer) This is the abbreviation that pre-pends some Fujifilm printer model names. For
example, LP 5000.

LPC Also known as the FMPC, and an abbreviation for Laser Printer Controller, the LPC
is one of the terms used as a name for the computer, which is separate from the
ICIII computer that is used to drive a printer.

Maintenance One of the sub-applications of the MS01 system, the MS01 Maintenance
application houses the software used to configure the MS01 system.
This is a different application than the Maintenance offered via the printer software.

MCU (Main Control Known as the SPC in some regions, the MCU is the computer that drives the film
Unit) scanner hardware. Note: The SP 500 runs via the ICIII without a separate
SPC/MCU device.

Media SD/Memory Stick/Compact Flash/xD Card/Compact Flash/CD/DVD used to store

digital images.

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MS01 Also known as the Frontier Workflow Management Software. This is the overall
system, including the scanner software and the printer software.
Operators should always use the system in Operator mode.

MS11 Scanner software that works with SP 500, 1500, 2000, 2500, and 3000 model
scanners. This is a sub-component of the MS01 system.

MS12 Printer driver support software for Adobe Photoshop CS3 and CS4.

MS13 LAN spool software.

MS14 Variety Print Service software.

MS15 Variety Template Composite / Variety Templates software, including Template

Editor.

MS16 Image-Adjust software. Also called 6-frame adjust.

MS17 Net Connection for FDI-net software.

MS18 Skin Color Correction Image Processing software.

MS19 Photo ID Print Service software.

Multi-Roll Order A multi-roll order is an order that contains more than one roll of film. Each roll in a
multi-roll order has a unique Film ID (which is included in the backprint information).

Operator Mode On the ICIII, this mode locks down the system so only Fuji applications can be
used. After logging to Operator mode (default mode), Fuji applications automatically
launch, and automatically re-launch if terminated.

Panda (Printer And One of the sub-applications of the MS01 system, Panda provides an interface
Device Application) between the Digital Link Request Spooler (Simon) and various devices, such as
printers and CD-writers. It manages device operations and provides status and
messages to the rest of the system in a consistent manner to ensure that devices
may easily be interchanged or added, as needed.

Personality Custom MS system settings associated with a particular Fujifilm region or retailer.

PIC Photo Imaging Controller, now known as IC.

Product On the MS01 system, each print created has an associated “product” file. For
example, there are product files for 4x6-sized prints,

Production The mechanism in the MS01 system that manages routing ordered products to
Manager output devices for production. It also handles ordering the output based on due
time, etc.

Promo Print A product that enables retailers to print promotional offers (using the MS01 system)
for distribution to consumers.

Puma One of the sub-applications of the MS01 system, Puma is the mechanism used to
display system messages (such as errors, warnings, and informational messages).

MS01 Frequently Asked Questions Guide

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Red exclamation This will power off the ICIII system. For proper shut-down procedures, see the
mark MS01 Start-up and Shut-down Guide.
On the FMPC, this is an emergency shutdown for only the Panda application. This
will not power off the FMPC box. Note: This is not the proper shut-down procedure
for this device; only do this if directed to do so by Technical Support.
Important: For systems that are not connected to the Fujifilm fulfillment network,
this function can be used as a proper method of shutting down the system.
For systems that are connected to the Fujifilm fulfillment network, this should be
treated as an emergency shut-down command only. By clicking this button, you are
not performing a proper shut-down procedure. Only use this button if instructed to
do so by Technical Support.

Retain Print Enables you to retain the size, surface, and color settings between orders.
Settings

Rimage This is a third-party CD burning device designed for high volumes of CD creation.
This system allows multiple CDs to be written simultaneously. The Rimage system
can print labels directly onto CDs. Depending on the model of Rimage, it may have
two or four CD burners and a single printer.

S3 Variety Print Service for SP 3000 scanners not using FrontMan.

S5 Professional Software for SP 3000 scanners not using FrontMan.

Scan Modes Auto When using film input, if the operator selects Auto as the scan mode, the
system scans six images at a time without requiring the operator to press
<Enter>. Pressing any key on the keyboard will stop the Auto Mode and
will allow image adjustments as in Semi Mode.

Manual Manual operates just as semi mode operates, but you can choose size
and quantity for each frame.

Semi When using film input, if the operator selects Semi as the scan mode, the
system scans six images at a time and the operator can correct the color
and density on each image as necessary. The operator then presses
<Enter> to scan the next set of six images.

Software Launcher This is a tool that allows the user to switch to any of the programs that are currently
running. This replaces the need for the Windows <Alt+Tab> function. (Also known
as the SwLauncher and the Switcher.)

SP The abbreviation that pre-pends Fujifilm scanner model names. For example, SP
500.

SPC Known as the MCU in some regions, this is the name for the computer that drives
the scanner. Note: The SP 500 runs via the ICIII without a separate SPC/MCU
device.

Summary Sheet A print output that includes the file names of the images in the order.

Surface Prints can be produced using different surface textures. Some printer models can
only print on certain surface types. Surfaces include Glossy, Lustre, Matte, Silk,
SupremeG, SupremeL, Thin, SupremeM, ThinGlossy, GlossyRoll, SatinRoll,

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 SemiGlossBoard, CanvasRoll, CatsbyRoll, PearlRoll, SatinCanvasRoll,
AquarellRoll, TalbotRoll, ScrimVinyl, and PearlPosterBoard.

Support Mode On the ICIII, this mode allows the user to access the operating system. After
logging to Support mode, Fuji applications automatically launch but do not re-launch
if terminated.

Third-Party Printers MS01 3.0 supports:

Epson Stylus Pro Wide Format Printers
Xerox Phaser Printers
Rimage CD writers/printers

Whole Roll A product type applied to an image that will make <#> of each image in the order.

Workstation This is another digital input system for the MS01 software. It allows control of a
printer, digital ingest, and CD/DVD burning.

Xerox printers Color printers used in some Fujifilm regions. Supported models Phaser 7760,
DPC4350, and DPC3360.

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This chapter contains frequently asked questions and answers specific to the MS01 software.
Refer to the table of contents for the frequently asked questions in this chapter.

Using the MS01 Software

How do I tell the difference between an MS01 Server and a Workstation?
An MS01 Server and a Workstation look very similar. You can determine the difference by looking at
the user interface of the View Orders screen.

In a Workstation’s View Orders screen, the column headings for the order table are italicized.

In an MS01 Server’s View Orders screen, the column headings for the order table are not italicized.

A print size or product will not print; how do I create new or load existing
products?
Adding products to the MS01 system falls into two categories: loading existing products1 and adding
new products.
To create new products and add them to the system:

To create new single print products, see page 9.

To create new multi-region print products, see page 14.
To create new index print products, see page 17.

To load existing products into the system:

To load existing products into your system see page 20.

1
Not all product files are “loaded” into the system during installation. These files are placed on the
system during software installation, but they are not loaded for use with the MS01 software.

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Creating New Single Print Products
1 From the View Orders screen, click the Maintenance button on the Software Launcher tool
bar.

The Maintenance application

launches.

2 Click 08 Products.

The Products sub-menus display.

3 Click 0802 Print Size Setup.

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 Product loading progress displays.

The Print Size Setup dialog box

opens.

4 Click the New button.

A new product is added to the list,

and the bottom of the dialog box
populates with controls.

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5 To create the new print size, adjust values and enter data at the bottom of the dialog box, as
desired.

6 Click the Apply button.

Progress displays.

The new product is added to the

top list box.

7 Continue adding new products, as necessary.

8 Click OK.

The Print Size Setup dialog box

closes, and the Maintenance
application window returns to
focus.

9 Click Close.

The Maintenance application closes.

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10 If you added new scan products, restart the SPC/MCU. Otherwise, proceed to the next step.

11 If the system is not using manual routing, If the system is using manual routing:
proceed to the next step below.

a. From the View Orders or View

Images screen, click the
MS01/ICIII device status icon.

b. The Request Spooler Processing Queue

window opens.

c. Click the Routing tab.

d. Click the Analyze button.

c. Close the Request Spooler Processing

Queue window via the close box button.

IMPORTANT:
If you selected the Compose check box at step 5 above, therefore creating a compose
product, you must now continue on with page 25 to ensure that the compose product files are
copied to the correct locations within the system to ensure proper fulfillment.
Otherwise, this procedure is complete.

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Creating New Multi-Region Print Products
1 From the View Orders screen, click the Maintenance button on the Switcher tool bar.

The Maintenance application

launches.

2 Click 08 Products.

The Products sub-menus

display.

3 Click 0803 Multi-Region Print Size Setup.

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 Product loading progress
displays.

The Print Size Setup: Multi-

Region dialog box opens.

4 Click the New button.

A new product is added to the

list, and the bottom of the
dialog box populates with
controls.

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5 To create the new print size, adjust values and enter data at the bottom of the dialog box,
as desired.

6 If necessary, click the Modify Region button to add new or modify existing regions. (A
Region Layout dialog box opens enabling you to edit the sizes of existing regions and also
add/remove regions from the product template. Click OK once editing is complete to close
the Region Layout dialog box.)

7 Click the Apply button.

Progress displays.

The new product is added to

the top list box.

8 Continue adding new products by repeating the above steps, as necessary.

9 Click OK.

The Print Size Setup dialog

box closes, and the
Maintenance application
window returns to focus.

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 10 Click Close.

The Maintenance application closes.

11 If the system is not using manual If the system is using manual routing:
routing, proceed to the next step
below.

a. From the View Orders or View

Images screen, click the
MS01/ICIII device status icon.

b. The Request Spooler Processing Queue

window opens.

c. Click the Routing tab.

d. Click the Analyze button.

c. Close the Request Spooler Processing

Queue window via the close box button.

IMPORTANT:
If you selected the Compose check box at step 5 above, therefore creating a compose
product, you must now continue on with page 25 to ensure that the compose product files
are copied to the correct locations within the system to ensure proper fulfillment.
Otherwise, this procedure is complete.

Creating New Index Print Products

1 From the View Orders screen, click the Maintenance button on the Switcher tool bar.

The Maintenance application

launches.

2 Click 08 Products.

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 The Products sub-menus display.

3 Click 0804 Index Print Size Setup.

Product loading progress displays.

The Index Print Setup dialog box

opens.

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4 Click the New button.

A Choose Index Print Type dialog

box opens.

5 Select the Index Print radio button if you Select the Media-Appended Index Print radio
want to create a contact sheet of all images button if you want to create a contact sheet of
included in the order. all images and multi-media files on a CD/DVD.

6 Click OK.

A new product is added to the list, and the A new product is added to the list, and the
bottom of the dialog box populates with bottom of the dialog box populates with
controls. controls.

7 To create the new print size, adjust values and enter data at the bottom of the dialog box, as
desired.

8 If necessary, add new or modify existing regions for index (IDX) products only (not MAIDX
products). Click the Modify Index Layout button. An Index Print Layout dialog box opens
enabling you to edit the sizes of existing regions and also add/remove regions from the product
template. Click OK once editing is complete to close the Region Layout dialog box.

9 Click the Apply button.

Progress displays.

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 The new product is added to the top list box. The new product is added to the top list box.

10 Continue adding new products, as necessary.

11 Click OK.

The Index Print Setup dialog box

closes, and the Maintenance
application window returns to
focus.

12 Click Close.

The Maintenance application closes.

13 If the system is not using manual routing, If the system is using manual routing:
proceed to the next step below.

a. From the View Orders or View

Images screen, click the
MS01/ICIII device status icon.

b. The Request Spooler Processing Queue

window opens.

c. Click the Routing tab.

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 d. Click the Analyze button.

c. Close the Request Spooler Processing

Queue window via the close box button.

Loading Existing Products into the System

Note: Though the directions below explain how to load existing products for prints (Print Size
Setup), this section also applies to Multi-Region, Index Print, and Digital products.

1 From the View Orders screen, click the Maintenance button on the Switcher.

The Maintenance application

launches.

2 Click 08 Products.

The Products sub-menus display.

Note: This example explains how to load a print product from the Print Size Setup dialog box.
The Load button is also available to load products while in the Multi-Region Print Size Setup,
Index Print Size Setup, and Digital Products setup dialog boxes.

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3 Click 0802 Print Size Setup.

Progress displays.

The Print Size Setup dialog box

opens.

4 Click the Load button.

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 The Load and Remove Products
dialog box opens.

5 From the Products on the file

system list, select the desired
product to be added.
Note: Click the browse button […]
to locate a product file saved in a
different directory.

6 Click the Add >> button.

The product is added to the

Currently installed products list
(right).
Note: To remove a product from
the Currently installed products
list, select it in that list and click
the << Remove button.

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7 Click OK.

The Load and Remove Products

dialog box closes and the Print
Size Setup dialog box returns to
focus displaying the product that
was just loaded.

8 Click OK.

The Print Size Setup dialog box

closes, and the Maintenance
application window returns to
focus.

9 Click Close.

The Maintenance application closes.

10 If you added new scan products, restart the SPC/MCU. Otherwise, proceed to the next step.

11 If the system is not using manual If the system is using manual routing:
routing, proceed to the next step below.

a. From the View Orders or View

Images screen, click the
MS01/ICIII device status icon.

b. The Request Spooler Processing Queue

window opens.

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 c. Click the Routing tab.

d. Click the Analyze button.

c. Close the Request Spooler Processing

Queue window via the close box button.

IMPORTANT:
If you selected the Compose check box at step 5 above, therefore creating a compose
product, you must now continue on with page 25 to ensure that the compose product files are
copied to the correct locations within the system to ensure proper fulfillment.
Otherwise, this procedure is complete.

How do I add templates for Compose?

1 From the View Orders screen, click Tools in the top right corner.

The MS01 dialog box opens.

2 Click SETUP TEMPLATES.

The Set Up Template Groups

dialog box opens.

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 On the left side of the dialog
box, in the Available
Templates area, are all of the
templates that are available on
your particular MS01.
Note: The templates listed in
this example may differ from
those on your system.

On the right side of the dialog

box are the tabs that are
available on your particular
MS01.
Note: There are two tabs shown
here, but your system may have
one tab or additional tabs. They
may also be named differently.

Important: If a template is to be
seen and to be selectable in
MS01, it must be listed on one
of the tabs.

3 On the right side of the dialog

box, select the specific tab in
which you want the template to
appear in your MS01 Compose.

4 In the Available Templates area, click the individual template you want and drag it
anywhere onto the tab area by holding down the mouse button.

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5 Repeat this drag-and-drop step for each of the new templates you intend to add.
(Multiple templates can also be selected and moved simultaneously.)

6 Click OK to accept the changes.

The Set Up Template Groups dialog box closes.

The MS01 dialog box returns to

focus.

7 Click the close box button to close the MS01 dialog box.

The View Orders screen returns to focus.

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On an upgraded system (2.5.5 to 3.0), how do I produce an index print when
ordering a 102C with index print on an SP 2000 FrontMan system when
using APS film?
1 On the MS01 Server, launch the Maintenance application, and go to 08 Products > 0804
Index Print Size Setup.

Progress displays.

The Index Print Setup dialog box

opens.

2 Click the Load button.

The Load and Remove Products dialog

box opens.

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3 From the Products on the file system
list, select 102H Index Print.

4 Click the Add >> button.

102H Index Print is added to the

Currently installed products list (right).

5 Click OK.

The Load and Remove Products dialog

box closes, and the Index Print Size
Setup dialog box returns to focus
displaying the product that was just
loaded.

6 Click OK.

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 The Index Print Size Setup dialog box
closes, and the Maintenance application
window returns to focus.

7 Click Close.

The Maintenance application closes.

8 If the system is not using manual If the system is using manual routing:
routing, proceed to the next step below.

a. From the View Orders or View

Images screen, click the
MS01/ICIII device status icon.

b. The Request Spooler Processing Queue

window opens.

c. Click the Routing tab.

d. Click the Analyze button.

c. Close the Request Spooler Processing

Queue window via the close box button.

9 If you added new scan products, restart the SPC/MCU. Otherwise, proceed to the next step.

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Why am I receiving product validation errors?
In MS01 3.0, a new-and-improved product file methodology has been implemented. Therefore,
some challenges exist if sizes entered are out-of-bounds, invalid characters are used in file names,
etc.

When the MS01 software detects these issues, it will automatically fix them, as follows:

First… an Error dialog box opens stating the products

are not correctly configured and will be
automatically corrected.

Click OK.

Second… the Error dialog box

closes, and a Validation
Result dialog box opens
displaying the product
error that was corrected
by the product validation
process.

Click OK.

The Validation Result dialog box closes, and you can continue using the system.

Why won’t products print on my upgraded system?

Regarding upgraded systems, in some rare cases the products in 2.5.5 do not convert correctly to
3.0. This results in products that will not print.
Therefore, the following procedure must be performed as part of the upgrade process:

1 Before performing the upgrade, ensure that the lab’s product spreadsheet is up to date, or
document the system’s product list (if necessary).

2 Upgrade the system per instructions provided in the MS01 3.0 Installation Guide.

3 Compare the old product spreadsheet to the new products listed in the product setup user
interface, and reconcile any differences (such as paper size) using the product setup tools to
ensure that all products still exist and print to the correct-sized papers.

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How do I remove newly-added products?
If you add a new product and then decide to remove it, you need to click the Apply button before
you click the Remove button.

NOTE: The following example uses the Index Print Size Setup interface. The same instructions
apply for all product setup dialog boxes.

1 In the Index Print Setup dialog box where you added the new product, click the Apply
button.

The new product is fully-added to the system; the new icon next to the product disappears.

2 With the product still selected in the list, click the Remove button.

A dialog box opens asking if you are sure that you want to remove the selected product.

3 Click the Yes button.

The dialog box closes, and the product is removed from the list.

4 Continue removing products as directed above, and notice that they are removed from the list
each time.

5 Click OK.

The dialog box closes, and focus returns to the Maintenance application window.

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Why do my 89C and 102C whole roll and quickprint products print on the
wrong size paper?
In MS01 version 2.5.5, 89C whole roll prints and quickprints were produced on 5-inch paper, and
102C prints were produced on 6-inch paper. These are now produced on 3.5-inch and 4-inch paper,
respectively.
With your system’s 3.0-upgrade, all product files were converted, and they no longer refer to “master”
product files. As a result, some of these older product files no longer work as they previously did.
Therefore, to produce prints on 5-inch and 6-inch paper, use either existing print products that are
installed on the system or create new product files for the preferred sizes.

What does the button do?

Clicking this button will power off the
MS01 system. For proper shut-down
procedures, see the MS01 Start-up and
Shut-down Guide.
On the FMPC, this is an emergency
shutdown for only the Panda
application. This will not power off the
FMPC/LPC box.
Note: This is not the proper shut-down
procedure for this device; only do this if
directed to do so by Technical Support.
Important: For systems that are not
connected to the Fujifilm fulfillment
network, this function can be used as a
proper method of shutting down the
system.
For systems that are connected to the
Fujifilm fulfillment network, this should
be treated as an emergency shut-down
command only. By clicking this button,
you are not performing a proper shut-
down procedure. Only use this button if
instructed to do so by Technical
Support.

But if this button is clicked on FMPC

screens, it terminates only the Panda
application.

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What do I do if I’m having problems with 3.5 inch APS prints?
If a site will be scanning 3.5 APS to produce 89C, 89H and 89P prints, then they should make 3.5
inch paper available.

If they only have 5 inch paper, then 89H and 89P will NOT print correctly unless they change the
minimum width from 4.826 to 3.5 for 5 inch paper. If they do the later, then the prints will be made
at the correct size but with a 1.5 inch border on one side.

If 3.5 inch paper is available then the index print and promo print requested with a 3.5 APS scan
will still come out on 5 inch paper.

How do I make a Quick Print of a particular image?

1 In the View Orders screen, select an order.

Click the View Images button.

The View Images screen displays.

2 In the View Images screen, select the images you want to print.

3 Click the Quick Print button.

The Quick Print dialog box opens.

4 Select a Product (print size) from the drop-down

menu.

5 Select a Quantity by using the drop-down menu.

6 Select a Color Mode from the drop-down menu:

• C = Color
• B = Black and White
• S = Sepia

7 Select a Surface from the drop-down menu.

8 To enter Backprint text for the second line on the back of each print:
• Select the Backprint check box.
• Enter the text you want to display on the second line on the back of each print in the
Backprint field.

Note: Using the Backprint field is optional.

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9 To view the image to see how it will be printed, or to
crop the image:
a. Click the Print Preview button. The Adjust
Print Crops screen displays.
b. Move the mouse to the center of the crop
edge until the pointer changes to a double
arrow.

Note: The pointer will change to a double arrow

when it is placed in the center of each crop edge.

c. Click and drag the edge while holding down the mouse button, to make the box smaller
or larger, until it is the desired size. Release the mouse button. The crop is an aspect
ratio crop, which means the print is always the same as the previously selected print
size. The Adjust Print Crops screen displays what the photo will look like when it’s
printed. The crop marks display to show where the edge of the printed paper is.
d. If appropriate, right click the crop box to change orientation from portrait to landscape.
e. Click OK to accept the change, or click Cancel to decline the change, the Adjust Print
Crops screen closes.

10 Click the No Crop check box to print the full image within the print size selected, using white
space to fill in edges, where necessary, to retain the aspect ratio. (The white edges are not
visible in the Print Preview screen, but they will display when the order is printed.)

Note: Quick Print items are sent directly to the Printer when you click OK. You do not click
Process Order for these items. The rest of the order remains ready to process (as soon as
you click Process Order). If more than one item has been processed in this order already, a
message will display.

11 Click OK to print the images.

When I try to simultaneously create a CD-R via an MS01 Server and a

Fujicolor CD via a Workstation, why is the Fujicolor CD not created on the
Workstation?
By design, the MS01 system uses a default digital writer device.
If this setting is configured in the MS01 Setup dialog box (Maintenance > 02 System Settings, >
0205 MS01 Setup > CD > Default digital writer device), the system will always process the disc
via the writer designated in this dialog box.
If you want to be able to process digital orders from other locations in the system, you need to clear
the entry in the Default digital writer device text field.

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Why will the system continuously fail to connect to the Fujifilm network
when placing connection requests?
Your system will require connection requests to Fujifilm’s fulfillment network in order to upload
orders, download Web-generated orders, and to update your retail lab system.
First, check your connectivity to ensure that your system/lab/store network is working properly.
If the network is working properly, then the system may simply not be able to access a token from
Fujifilm at this time.
Because Fujifilm’s fulfillment network is connected to thousands of stores, Fujifilm’s token system is
designed to prevent our complex backend systems from being impeded by too many retail lab
systems at the same time. Therefore, if your system is having difficulty receiving a token, then the
Fujifilm network is simply receiving too many token requests simultaneously. The system will
automatically retry in a few minutes.

Why are date-prints on photos coming out with incorrect orientation and
truncated?
Non true-type fonts do not rotate properly with the date print feature.
The best types of fonts to use are true-type fonts, such as Times, Arial, and Helvetica.

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How do I edit multi-region products?
1 From the View Orders screen, click the Maintenance button on the Switcher tool bar.

The Maintenance application

launches.

2 Click 08 Products.

The Products sub-menus

display.

3 Click 0803 Multi-Region Print Size Setup.

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 Product loading progress
displays.

The Print Size Setup: Multi-Region dialog box opens.

4 Select the product that requires editing.

The bottom of the dialog box

populates with the product’s
settings.

5 Click the Modify Regions button.

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 The Region Layout dialog box
opens.

6 From the Choose Region drop-down menu, select the region you want to modify.

The Selected Region text boxes

enable, and the region in the
sample area changes color.

7 Modify the values in the Selected Region > Top, Left, Width, and Height text boxes, or use
the mouse to resize and move the selected region.

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 The example area updates
accordingly.

8 Click OK.

The Region Layout dialog box closes, and the Print Size Setup: Multi-Region dialog box
returns to focus.

9 Click OK.

The Print Size Setup: Multi-Region dialog box closes.

How do I ensure that the APS film ID information associated with my film
appears on my index print?
1 Ensure that the system is in Support mode.

2 From the MS01 View Orders screen, click the Maintenance button on the Switcher tool bar.

The Maintenance application

launches.

3 Navigate to 08 Products > 0804 Index Print Size Setup.

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 The Index Print Setup dialog box opens.

4 Select the index print product that you want APS film ID information to appear on.

5 Click the Modify Index Layout button.

The Index Print Layout dialog

box opens.

6 Select the APS Scan Information

check box.

7 Also select Selected Item >

Choose Item > APS Information.

8 Adjust the dimensions, as desired.

9 Click OK.

The Index Print Layout closes saving all changes.

Focus returns to the Index Print Setup dialog box.

10 Repeat for additional index print products, as desired.

11 Click OK.

The Index Print Setup closes saving all changes.

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I receive an error when I attempt to reprocess a scanned order via the
Request Spooler Processing Queue. How do I get the order to reprocess?
If this happens, ensure that there is a printer with the correct paper available, and go back to the
MS01 View Orders screen and remake the product. Do not use the Request Spooler Processing
Queue.

My scan product doesn’t produce an Index or Promo Print when I selected

Index Print or Promo Print. How do I fix this problem?
1 From the View Orders screen, click the Maintenance button on the Switcher.

The Maintenance application

launches.

2 Click 08 Products.

The Products sub-menus

display.

3 Click 0802 Print Size Setup.

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 Progress displays.

And the Print Size Setup dialog

box opens.

4 Select the product. (3DSC in this

example.)

The bottom of the dialog box

populates.

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5 From the Product Available For > Scan Channel drop-down menu, select a scan channel.

The Scan Options group box controls enable.

6 Make selections from the Scan Options > Index Print and Scan Options > Promo Print drop-
down menus.

7 Click OK.

The Print Size Setup dialog box closes, and the Maintenance application window returns to
focus.

8 Click Close.

The Maintenance application closes.

How do I release my scanned order when it contains an export product and

will not auto-release?
To produce the order, it needs to be manually-released.

To manually release an order:

1 Navigate to the MS01 View Orders screen.

2 Select the scanned order that includes the export product.

3 Click the Process Order button.

The order is processed.

How do I resolve an error stating that certain products have regions outside
of the product dimensions?
On systems that were previously MS01 version 2.5.5 systems, some product files included bleed. In
version 3.0, if the product file regions have not been adjusted to remove the bleed, an error
message will open each time entry is made into that product setup area of the software.

If this error occurs, click OK; all prints for these sizes will still process correctly.

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Executing the LogArchive.bat file generates a C++ Run Time error on a
version 2.5.5 to 3.0 upgraded system, and this prevents me from collecting
logs. How can I alleviate this problem and collect logs?
1 Locate your Windows XP Service Pack 2 Installation CD.

2 Open a command prompt window.

3 Enter the following: sfc /scannow 2

A dialog box opens stating that it is scanning Windows files.

4 Wait for this to finish; it may take several minutes.

If any files are found that need to be replaced it will ask you to insert the Windows XP Service
Pack 2 Installation CD. Follow an on-screen instructions.

5 Once complete, reboot.

6 Run the Log Archive tool again.

Input Digital Files

How do I prevent unwanted drives from displaying in the Input Digital Files
dialog box?
1 Launch the MS01 Maintenance application, and navigate to 02 System Settings > 0205
MS01 Setup.

The MS01 Setup dialog box opens.

2 Under the Digital Input group, locate the Removable media drive letters text field.

3 Enter the letters for the drives you do want to use.

(If entering multiple drives, do not put punctuation in between.)

4 Click OK.

The MS01 Setup dialog box closes.

5 Click Close.

The Maintenance application closes.

2
The sfc /scannow command scans the system for corrupt files and replaces any it finds. If you would
like to know more about the command, go to: http://support.microsoft.com/kb/310747.

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6 Navigate to the View Images screen, and click Load Images.

The Input Digital Files dialog box opens displaying only the specified drives.

Editing Images
How do I change the orientation of the image – rotate or flip (mirror)?

>>> To rotate one or more of the images:

On the View Images screen, right-click the thumbnail from
the Images area that you want to rotate and select Rotate
Left or Rotate Right from the menu.

Note: Products cannot be rotated.

The image rotates in the direction you specify.

To flip an image (mirror image):

On the Products and Images screen, right-click the

thumbnail from the Images area that you want to flip (mirror)
and select Mirror from the menu.

The mirrored image displays.

How do I automatically correct images when importing into MS01?

Image IntelligenceTM automatically applies color corrections and enhancements to images.
By default, Image IntelligenceTM is enabled. The operator can either disable it by individual image, or
for all images.

>>> To disable Image Intelligence for individual images:

1 Select an image to adjust.

2 Click Adjust.

The Adjust Images screen opens.

3 From the Adjust Images screen, select the image or images for which the operator does not
want to use the Image IntelligenceTM .

4 Click Auto Correction to toggle the feature to its OFF position.

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>>> To disable Image Intelligence when loading images from digital media:
1 From the View Images screen, click Load Images.

The Input Digital Files dialog box opens.

2 Clear (deselect) the Apply Auto Correction check box.

3 Proceed with loading image files.

The files are loaded without the Image Intelligence applied.

If the operator closes the order and opens the next job, Apply Auto Correction remains off.

4 To turn auto correction back on for the next job, select the Apply Auto Correction check box.

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To correct the color balance of the highlights and/or shadows:
1 Select an image on which to correct the color balance.

Click . The Tools dialog box opens.

3 Click the Highlights and Shadows tab. The Highlights

and Shadows Correction tool opens.

4 In either the Highlights section or the Shadows

section, slide the slider toward a color button to
change the amount displayed in the image. For
example, if you slide the top bar to the left, the cyan
increases and the red decreases. If you slide the top
bar to the right, the red increases and cyan
decreases.
OR
Click on the color button to make fine adjustments.

Note: The Color Balance Options control the values pertaining to the aspect of the image
that requires adjustment. Changing the values for these options only adjusts the values of the
selected option (shadows or highlights).

For each of the Color Balance Options, you can click on the color or darkness/lightness sliders
to make fine adjustments. One click is roughly equivalent to four color correction (cc) units.
You can make color adjustments of plus or minus 25 adjust steps.

5 Click the red “X” to close the tools dialog box.

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To change the tonal values using the histogram:
1 Select an image on which to adjust the tonal value.

Click .

The Tools dialog box opens.

3 The Histogram displays at the bottom of the Tools dialog box.

4 Slide the highlight or shadow adjustment buttons to the desired location. The image changes
accordingly.

Note: When you double-click inside the histogram, the adjustment buttons move to the closest
measurable value for the white point and black point.

If you move the sliders too far on either end, beyond the closest measurable values, it will not
give you the best possible correction.

5 To reset the histogram back to the original setting, double-click on the histogram.

6 Click “X” to close the Tools dialog box.

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Why don’t I see a difference in the image when I’m using the
Highlights/Shadows tools?
The new color tools for highlight and shadow color corrections
are very focused on the portion of the curve being corrected.
These corrections are also made to the portions of the curve
defined as highlight and shadow. If a highlight or shadow color
correction is made, and there is not a truly defined shadow or
highlight in the scene, little or no change will be made to the
image.
For best results, make a print and evaluate it. The monitor
sometimes does not pick up the subtle nature of the
correction.

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How do I remove red eye from an image?

>>> To automatically remove red-eye:

1 On the Adjust Images screen, select the image that needs the red eye correction.

Click to toggle the feature to its ON position. The red eye on the selected image is
corrected.

3 Repeat steps 1 and 2 for every image needing red eye correction.

>>> To remove red-eye manually:

1

On the Adjust Images screen, select an image, click .

The Retouch screen displays.

2
Click . The Red Eye Filter tool is activated.

3 Select a brush size.

4 Click on the red eye.

5 Move the mouse until the desired effect is attained.

Note: It may be helpful to zoom in on the picture when removing red eye. For more information
on the Retouch screen refer to the Getting Started Guide, page 17.

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How do I crop an image?
Crop is available only after you have selected
Compose and chosen a template for the custom print
images. MS01 uses an aspect ratio crop, which means
that the crop is always proportional to the selected print
size. Therefore, you need to provide MS01 with the print
size before Crop becomes available.

1 After you have selected a template for the custom print image, select the image and click
Crop.

2 Move the mouse to the edge of the image until the pointer changes to a double arrow.

3 The pointer will change to a double arrow when it is placed at the center of each crop edge.

4 Click and drag the edge to make the box smaller or larger while holding down the mouse
button, until it is the desired size. Release the mouse button.

5 If appropriate, click the left arrow to rotate left or right arrow to rotate right.

6 Place the pointer inside the crop box, and click and drag the box until it frames the part of the
image you want to keep.

Note: The mouse pointer changes to a four-point arrow when inside the crop box.

7 To move the crop lines so the image is centered and at the largest ratio for that print size, click
Maximize Crop.

8 To show how the cropped image will look, click Show Cropped.

9 Click Show Uncropped to return to the uncropped view. The image retains the selected crop
box. The image is printed with the crop applied, even if you selected Show Uncropped.

10 Click OK to crop the image or Cancel to undo the crop.

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Working with Orders
How do I find an order?
1 On the View Orders screen, click the Find button.

The Find Order dialog box

opens.

2 Enter the information you have

that will identify the order.
ID
Last Name
Home Phone

3 Click Find.

If the order is still in the system, the job is highlighted on the job table.

Note: You may have to scroll down the list to see the order or change the Job Status drop-
down to view the order.

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How do I remake an order that has already been printed?
1 On the View Orders screen, select Done from the Production Status drop-down menu.

The orders that have been processed display on the screen.

2 Double-click the order that contains the product you want to remake.

The order opens in the View Images screen (or the MS 16 6 Frame Adjust screen).

3 Select the product(s) you want to remake.

Note: If you are using the MS16 software, click the Products/Images button to display the
View Images screen so select images.

4 Right-click the selections.

A context menu opens.

5 Select Remake.

The product is remade.

6 On the View Orders screen, select Default from the Production Status drop-down menu to
view current unprocessed orders.

How do I adjust an order that has a CD (media index) in it?

1 From the View Images screen, click the Add to Order button.

The Order Summary dialog box opens.

2 In the Order Summary list box, select the CD item that you want to adjust.

3 Now, on the Whole Roll Products side of the dialog box, make adjustments.

4 Click Apply.

Changes are saved.

5 Click Done.

The dialog box closes.

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What do I do when too many CDs are created when I reorder a CD using the
Request Spooler Processing Queue’s Process button?
When re-processing an order with CDs, do not use the Request Spooler Processing Queue.
Instead:

1 Navigate to the View Images screen.

2 Open the order

3 Select the CD item.

4 Click the Remake button.

The CD is remade in the quantity selected.

How do I delete an order?

Important: Deleting orders manually is not recommended. The system automatically cleans up the
disk space as needed.
You can delete orders from the View Orders screen or from the Request Spooler Processing
Queue.

>>> To delete an order from the View Orders screen:

1 From the View Orders screen, select the order you want to delete.

2 Press the <Delete> keyboard key.

A dialog box opens asking you to confirm the delete and indicating that it will remove the
images from the system.

3 Click Yes.

The order and images are removed from the system. Note: Deleting an order that is currently
printing or is in the queue waiting to print will cause the system to generate white prints.

>>> To delete an order from the Request Spooler Processing Queue:

1 While using MS01, click the MS01/ICII device status Icon.

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 The Request Spooler Processing Queue window
opens.

2 On the Queue tab, select the order that you want to cancel.

3 From the Status group box on the left of the window, click Delete.

The order is immediately removed from the processing queue.

How do I cancel an order from the Request Spooler Processing Queue?

1 While viewing the View Orders or View Images screen, click
the MS01/ICII device status Icon.

The Request Spooler Processing Queue window

opens.

2 On the Queue tab, select the order that you want to cancel.

3 From the Status group box on the left of the window, click Cancel.

Processing for the order is cancelled, but the order remains in the queue.

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How do I add to or change an existing order?
1 In the View Orders or View Images screen, select the order/image that you want to modify.

2 To add a whole roll product to the

order:
a. On the View Images screen,
click the Add to Order
button. The Order Summary
dialog box opens.

b. Select a product from the

Whole Roll Products >
Prints group box’s product
drop-down menu.
c. Select the Whole Roll Products > Prints group box’s surface from the drop-down menu.
d. Use the spin control arrows to specify a quantity in the Whole Roll Products > Prints
group box.
e. Select the Backprint check box and enter the text to show on the second line on the back
of the print, if desired.
f. Repeat steps b through d for each product you want to add to the order.
g. Add index print and digital products, if desired.
If applicable, select the Web Upload check box.
Click Apply. The changes are applied.
Click Done to close the Order Summary dialog box.

3 To delete a product from the order, while in the View Orders screen, select the item in the
Order Summary section of the screen and click Delete. Note: You cannot delete items with a
status of Done or Submitted.

Why are FDiA orders being deleted earlier than the configured clean up time?
FDiA order clean up is not set using the same rules as standard order clean up; FDiA orders are
cleaned up based on order status. A status of 6 indicates that the order has already been printed,
and it will be cleaned up within 10 minutes.

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How do I add compose products to an existing order from the View Images
screen?
1 Select an image from the View Images screen.

2 Click Compose.

The Choose Template dialog box opens, where

you can select an enlargement, greeting card, or
template for the selected image.

3 Click the tabs to access the products.

4 Select a template to use for the image you selected on the View Images screen. The selected
template is highlighted by a red square.

5 Click OK to accept the template.

The Compose Prints screen displays.

Note: After selecting a layout template, you can use the selected image, or change the image
by choosing one or more of the images from the row of thumbnails at the bottom of the
screen.

6 If desired, you can crop or apply special effects to the composition.

Note: A text entry box opens when a greeting card (or other template) that allows text is
selected in Compose. Enter any customer requested text in this entry box and click Apply.
When you are finished, click Done to close the dialog box.

7 Select the quantity.

8 Select the surface.

9 Click OK to save the layout.

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 Note: If the Cancel button is clicked the template will still be created in the order, but any
editing that was done to the template will be canceled.

10 To process the changes made to the order, press the Process Order button.

How do I check the status of my order?

You can check the status of a job on the Request Spooler Processing Queue.

Click on the Device Status Bar.

The Request Spooler Processing Queue opens.

2 Under the Show heading, select the type of orders

you want to display:
• Busy - Processing requests.
• Waiting - Waiting to print.
• Rendered - Processed print requests waiting for
correct paper to be available.
• Printed - Printed requests.
• Error - Requests that had errors when printing.
• Done - Printed requests.
The orders appear in the display area. The status of
the order is shown on the first line.

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This chapter contains frequently asked questions and answers specific regarding the printers.
Refer to the table of contents for the frequently asked questions in this chapter.

ASK Printer Configurations

When my pictures are scanned upside down, rotated in MS01, then
exported, why is the exported picture cropped differently than the original
image?
If the images are rotated on the scanner before they are sent to the MS01 software, then exported,
the exported image will not be cropped.

Why is one job splitting to two six-inch printers?

The system splits orders when the quantity of prints in an order exceeds 120 (for the six-inch printers)
to allow faster order processing. At the end of each split, an order summary sheet prints out and a
Sort Tray Full message opens in the MS01 interface. Once the job completes, a Job Complete
message opens in the MS01 interface, in addition to the printing of the final Summary Sheet.

Why don’t I receive a Summary Sheet when printing eight-inch prints?

The Summary Sheet for eight-inch Frontier Lite prints occurs in the form of a DymoLabel; no print-
style Summary Sheet will be produced. This DymoLabel is also produced at the end of the printed
batch.

Why does anything other than a 4x6 print on six-inch paper come out
centered?
Because of bleeding of the thermal paper, there is no way to get the print perfect-to-the-edge.
Therefore, Fuji has left all non-4x6 prints centered on 6 inch paper.

What do I do when a job is stuck in “waiting” status in Panda?

Delete the job from the queue, log off, and remake the job.

Why don’t I receive an error when I unplug the printer’s USB cable from the
ICIII?
An error won’t open until you send a print job to the unconnected printer.

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Why does a Found New Hardware wizard sometimes launch upon system
restart or when powering-on the dye sub printers?
Sometimes, when the system or a printer is restarted, a Windows-standard Found New Hardware
wizard opens. If this happens, simply run through the wizard as if you are installing a new USB-
connected hardware device.

1 After the Found New Hardware wizard opens, click Next.

A Found New Hardware Wizard / Install Hardware Device Drivers screen displays.

2 When the wizard displays the location of the drivers, ensure it points to:
C:/Drivers/copal/*

3 Click Next.

The Found New Hardware Wizard / Locate Driver Files screen displays.

4 Click Next.

The Found New Hardware Wizard / Installation Disk dialog box opens.

5 Do not make any changes to this dialog box.

6 Click OK.

The Found New Hardware Wizard / Driver Files Search Results screen displays.

7 Click Next.

The Found New Hardware Wizard / Completing the Found New Hardware Wizard screen
displays.

8 Click Finish.

The wizard closes.

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Why did I receive a Job Complete message but some of my prints are
missing?
When you have a order that contains more than 60, eight-inch prints, a Job Complete message will
open; however, the job may not be complete. Be sure to check the next prints that come out of the
printer to ensure a complete print job.

What do I do if any of the printer status icons are red?

Check to see if any of the printers are in an error state.
The orange light may be on the printer if this occurs.
When this happens, power the printer off and back on to see if the error light goes away.
If it doesn’t, call Fuji Service.
If it does, log off MS01.(From the View Orders screen, select Tools > Log off.)
In the resulting dialog box, type operator and click OK.
If there are no error lights on the printer, log MS01 off to Operator mode.
If this does not make the issue subside, call Fuji Service.

What is a Summary Sheet?

Because there is no backprint made on the prints that come from the Frontier Lite printers, Fuji
created the Summary Sheet to help photo lab operators understand which prints go with which
orders. The Summary Sheet prints out either at the end of a job or when a job is split because of the
established limit (which is 60). The top of the Summary Sheet contains the Order ID number and the
number of files in the order. It then lists the first name and last name of the customer and it displays
the first and last print in each batch.

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DL 4x0 Printer Configurations
Why can’t I print 3 ½-inch width and 4-inch width prints on a DL 4x0
printer?
DL 400 printers cannot print 3 ½-inch wide and 4-inch wide prints. The DL 410 printer cannot print 3
½-inch wide prints.
To rectify this, review the following details. This example is for a print 3 ½-inch-sized product . . .

1 Navigate to Maintenance > 08 Products > 0802 Print Size Setup.

The Print Size Setup dialog box opens.

2 Select the 3 ½-inch-sized product from the products list.

3 Click the Edit button.

The bottom of the dialog box populates with information specific to the selected product.

4 Make the following changes:

If the system is set up for imperial measurements:
For a DL 400, change the Paper Width from 3.50 to 5.00.
For a DL 410, change the Paper Width from 3.50 to 4.00.
If the system is set up for metric measurements:
For a DL 400, change the Paper Width from 89 to 127.
For a DL 410, change the Paper Width from 89 to 101.6.

5 Click OK.

The Print Size Setup dialog box closes, and focus returns to the Maintenance application
window.

6 Click Close.

The Maintenance application closes.

7 Log off MS01.

The system logs off and applications restart.

Note: You can modify the paper widths of these master products on the system. Refer to the MS01
Condition Setup & Maintenance Guide for instructions.

My system has two DL printers . . . one with 8x10-inch sheet paper loaded
and the other with 8-inch roll paper loaded. When I tried to order 8x12-inch

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prints, why did the system ask me to load roll paper into the printer with
8x10-inch sheet paper when I already have another printer with the correct
paper size loaded?
The system can determine different paper widths, but it cannot differentiate between paper lengths.
Therefore, it doesn’t know that the correct size is already loaded in the second printer, so it is
requesting that a roll be inserted for 8x12-inch sized prints.
To fulfill prints, follow on-screen instructions and load the roll into the first printer.

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This chapter contains frequently asked questions and answers specific to the scanners.

Scanner Software FAQs

How do I access the MS01 Maintenance Application on an SPC/MCU?
There is no Software Launcher displayed on the screens of an SPC/MCU, and as a result, there is also
no means to access the MS01 Maintenance application.
Therefore, you must follow the instructions below to gain access, based on the scanner model you are
using.

For access to the Maintenance application on SPC/MCUs for the SP 1500, 2000. and 2500 scanners
(see below).
For access to the Maintenance application on SPC/MCUs for the SP 3000 scanner (see page 68).

Accessing the MS01 Maintenance Application on SP 1500, 2000, & 2500 SPC/MCUs
On the SPC/MCU:

1 Minimize FrontMan.

The A1 Order Entry screen displays.

2 From the top menu bar, select Quit.

The Main Menu displays.

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3 Select 4 Setup and Maintenance.

4 Click OK.

A Login screen displays.

5 From the User Name drop-down menu, select

SE2.

6 In the Password field, enter your password.

7 Click OK.

The Setup and Maintenance screen displays.

8 Select the + symbol for menu item 9) Special Operations.

The menu expands.

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9 Select B Explorer.

10 Click the Start button.

A Windows Explorer window opens over the Setup & Maintenance screen.
NOTE: Leave this window open though you will not be using it. It needs to remain open for you to
access the Windows Start menu.

11 Simultaneously, press <Ctrl> and <Esc> keyboard keys.

The Windows Start menu displays.

12 Select Maintenance.

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 The MS01 Maintenance application opens
displaying only scanner options.

Accessing the MS01 Maintenance Application on SP 3000 SPC/MCUs

On the SPC/MCU:

1 Minimize FrontMan.

The Printing with Film-Order Information

screen displays.

2 Click the Main Menu button (located in the bottom right corner of the screen).

The Main Menu screen displays,

3 Simultaneously, press <Ctrl> and <Esc> keyboard keys.

The Windows Start menu displays.

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4 Select Maintenance.

The MS01 Maintenance application opens

displaying only scanner options.

What do I do if the Surface drop-down menu does not appear in the

FrontMan screen?
The printer may be unrecognized by the system. If the ICIII has been restarted while the printer is
down, the printer may become unknown to the system.
Start up the printer so that it becomes known to the system.
Quit and restart FrontMan.

For scanned orders using manual mode, why did the index print come out a
different size than expected?
In manual mode, an index print is generated for the size selected in FrontMan at the beginning of the
ordering process.
Thereafter, further changes to the print sizes will not change the size of the index print ordered; a
new index print of the preferred size will have to be added to the order, and the unwanted index print
will need to be deleted.

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Why doesn’t color information appear on the back of prints made from film
scanned on the SP 3000 scanner?
The back print feature is disabled.

To enable back printing, click the Backprint button in the scanner software.

When using Frontman, why can’t I order prints and a Standard CD when the
system is in manual mode?
Prints plus a Standard CD is not a product set supported by the system in manual mode.
In order to produce prints, the order must contain an Index Print. Likewise, if you order only a
Standard CD and an index print, a set of prints will be produced.

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When in manual mode, why are 8x12 prints created when I ordered 4-inch
prints, a premium CD, and an index print?
In manual mode, prints are only created at the size scanned by the scanning software. Because a
Premium CD was ordered, the scanned size was 8x12.

Why is my scanned, 4x6”, bordered photo truncated?

When images are scanned, they are scanned at a selected size; any borders are placed directly on
top of the image. Therefore, the image looks truncated. The entire image will not display.

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How do I fulfill index prints for 35mm pano film orders?
1 Launch Maintenance in admin mode by selecting Start > Programs > Fes > Maintenance.

The MS01 Maintenance application launches in Admin mode.

2 Select 08 Products > 0804 Index Print Size Setup.

The Index Print Size Setup dialog box opens.

3 Click the Load button.

4 The Load and Remove Products dialog box opens.

5 In the Products on the file system list box on the left, select 102C Index Print.

6 Click the Add button.

102C Index Print is added to the Currently installed products list box on the right.

7 Click OK.

An Error dialog box opens stating the products are not

correctly configured and will be automatically corrected.

8 Click OK.

The Error dialog box closes, and

a Validation Result dialog box
opens displaying the product
error that was corrected by the
product validation process.

9 Click OK.

Changes are saved, and the dialog box closes.

The Print Size Setup dialog box returns to focus.

102C Index Print is added to the products list.

10 Click OK.

The Index Print Size Setup dialog box closes, and focus returns to the Maintenance
application window.

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11 Select 08 Products > 0802 Print Size Setup.

12 In the products list box, locate and select the product titled 102C.

13 If 102C is read-only (lock icon appears), click

the Advanced Options button. If 102C is not read-only, continue below.

The Advanced Options dialog box opens.

Clear the Read-Only check box.

Click Close.

The Advanced Options dialog box closes,

and focus returns to the Print Size Setup
dialog box.

Click Apply.

14 Under the Scan Options section of the Print Size Setup dialog box, from the Index Print
drop-down, select 102C Index Print.

15 Click Apply.

16 If 102C is read-only (lock icon appears), click

the Advanced Options button. If 102C is not read-only, continue below.

Click the Advanced Options button again.

The Advanced Options dialog box opens.

Select the Read-Only check box.

Click Close.

The Advanced Options dialog box closes,

and focus returns to the Print Size Setup
dialog box.

17 Click OK.

Changes are saved and the Print Size Setup dialog box closes.

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SP 500 & SP 3000

How do I create an order with both 3.5x5 inch and 4x6 inch prints of the same
scanned film?
If you need to order different sizes of the same scanned film, scan the film and order the first size and
then scan the film again and order the second size.
The order will now process correctly.

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Scanner FAQs
SP 500

What do I do if the system significantly slows down while scanning film using an SP
500?
If the scanning system slows down, this may be a symptom of low disk space.
There are two options if you experience disk space issues when scanning using the SP 500 scanner:

a Break up your scans into smaller volume sets.

Fujifilm recommends scanning no more than three (3) rolls of film at a time.

b Wait until each scanned roll set reaches the Done, Ready, or Released state before scanning more
film.

c Only scan film. Do not try to go back to MS01 and perform digital input.

SP 1500/2000/2500 & SP 3000

What happened to my settings when the scanner was restarted?

Currently, front print settings are not saved on the SP 1500/2000/2500 & SP 3000 scanners and must be reset
after a scanner reboot. The default is to have the setting turned on, but you want it to be off to prevent double
back printing from the scanner software and the MS01 software.

SP 1500/2000/2500 SP 3000

1 Minimize FrontMan and ensure that the A1 Minimize FrontMan and ensure that the A1 interface is
interface is displayed. displayed.

2 Navigate to Printing (2) > Front Print (3). Click to display the Process 1 tab.

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3 A Front Printing dialog box opens. Click the Date/Time button.

The Front Printing (Date/Time) dialog box opens.

7 From the Date/Time Printing group box, select Click the No button.
No.

8 From the Title Printing group box, select No. Click the All button.

9 Click the Hold button. The dialog box closes.

10 The dialog box closes. Return focus to the Order Entry tab, and maximize
FrontMan.

11 Maximize FrontMan.

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This chapter contains frequently asked questions and answers specific to the tethered (printer +
scanner) systems.

Tethered System FAQs

Why is my MS01 Server not recognizing my tethered system?
If the hardware devices are not properly-named, the MS01 Server will not recognize the devices.
There is a two-step process for resolving this issue.

First, ensure that the devices in your system are named per the information listed below.

Note: Since the printers are connected to the scanner, the device name always refers to the scanner
name.

The Printer (sRGB) > Logical Device Name field The Printer (F-COLOR/PD) > Logical Device
must be: Name field must be:

SLP800sRGB SP-2000sRGB SLP800PD SP-2000PD

SLP1000sRGB SP-2500sRGB SLP1000PD SP-2500PD

SP-1500sRGB SP3000sRGB SP-1500PD SP3000PD

Next, additional configurations need to be set if the printer/scanner combination is a non-default

configuration.
For example, by default, an LP 1500 can be configured with an SP 1500, but an LP 1500 cannot be
configured with an SP 3000, etc.

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1 To set up a configuration like this, on the MS01 Server, access Panda.

2 From the top-most list box, select the

printer.

The interface updates with controls associated with the selected printer.

3 While holding down the <Ctrl> keyboard key, click the Setup button.

The Printer Setup dialog box opens.

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4 From the Configuration drop-down
menu, select the scanner in your
configuration.

5 Click OK.

The Printer Setup dialog box closes, and focus returns to the Panda interface.

Return focus to the MS01 View Orders screen.

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This chapter contains known issues in the MS01 software.

1 The thumbnail images on 4x6-inch and 5x6-inch promo prints for ASK printers are
sometimes rotated 180 degrees.

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FUJIFILM Corporation
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