Classification of Hotels
Classification of Hotels
1) Small hotel : Hotels with 25 rooms or less are classified as small hotels.E.g Hotel
Alka,New Delhi and the oberoi Vanyavilas,Ranthambore.
2) Medium Hotel: Hotel with twenty six to 100 rooms are calledmedium hotels,E.g
Hotel Taj view ,Agra and chola sheraton Hotel,Chennai.
3) Large Hotels: Hotels with 101-300 guest rooms are regarded as large hotels E.g.
the Imperial, New Delhi, The Park, andKolkata
4) Very Large Hotels: Hotels more than 300 guest room are known as very large
hotels E.g. Shangri-La Hotel, New Delhi and Leela KempinskiMumbai.
This is a permanent committee to classify hotels into 1-5 star categories. Generally
inspects ones in three years
In case of 4 stars, 5 Star, 5 Star deluxe categories, the procedures is to apply on a
prescribed application form to director general of tourism. In case of 1, 2, 3 star
category to regional director of the concerned govt of India tourist office at
Delhi/Mumbai/Kolkata/Chennai.
1) Name of thehotel.
2) Name of thepromoters.
3) Address
4) Details of the site such as area, title, distance of the hotel from railway station, distance
from airport, distance from the main shoppingcentre.
5) Details of hotel projects suchas
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Category appliedfor
Number of guest rooms and theirarea
There types with or without bathroom
Details of public area like lounge, lobby, restaurant, bars, shopping barcade,
banquet hall, health clubs, swimming pool and parkingetc.
6) Details of airconditioning.
7) Approval from government bodies such as Municipal or Corporation authorities, MRTP act,
DGCA and any other concerned localauthorities.
8) Proposed capitalstructure
9) Want to avail of any or all of the following benefits of income tax -61 against each of the
followingprovision
Section 80L, Section 32, Section 33
10) Along with the application fee alsosent.
11) Hotel is supposed to fill up a questionnaire containing details of facilities, features,
amenities andservices.
12) On a pre-notified date the HRACC team members visit the hotel personally and inspect the
hotel and finally on the basis of the report of the committee and the marks scored by the
hotel, the hotel is either approved or rejected for the applied starcategory.
1 Star
These are smaller hotels manage by proprietor.
The hotel often has more personal atmosphere .
It is usually located near affordable attraction, major intersection and convenient
transportation.
Furnishings and facilities are clean but basic.
Most will not have a restaurant on site but are usually within walking distance .
• The hotel should have at least 10 lettable bed room.
• 25% should have attached bathroom with a bathroom for every four of the remaining
room.
• 25% of the bathroom should have western styleWCs
• Reception counter with a telephone and a telephone for the use ofguest.
• Example: Hotel Ajanta,Bangalore
2 Star
The building should be constructed and the locality and environs including the
approach suitable for good hotel.
There should be a reception counter with a telephone.
All public and private rooms should be fully air conditioned and should be well
equipped with support quality
There should be experienced ,courteous and efficient staff in smart and clean uniforms.
• Should have at least 10 lettable rooms with at least75% should attached bathrooms
withshowers.
• At least 25 % of the rooms should be air conditioned.
• Telephone in each room and telephone for the use of guest and visitors and provision
for a radio or relayed music in eachroom.
• carpets,curtains,carpets,luxury furniture of high standards fittingsetc.
3 Star
Typically these hotel offer spacious accommodation that include well appointed staff
and decorated lobbies. Bell desk services are generally not available. They are located
near business area for immediate approach and environs should be of highest
standard. There should be well equipped ,well furnished and well maintained dining
room/restaurant on the premises .
• Should have at least 20 lettable rooms with attached bathrooms with long baths or
most modern showerchamber.
• At least 50 % of the rooms should be air conditioned and the furniture and furnishings
such as carpets ,curtains etc. should be very goodstandard..
• There should be a receptionist ,cash and information counter attended by highest
qualified trained and experienced personnel and conferencefacilities.
• There should be provision for reliable laundry and dry cleaning services.24 hrs
housekeeping at the hotel should be of the highest possible standard and these should
be plentiful supply of linen ,blankets etc which should be of the highest quality
available
• Telephone in each room. and telephone for the use of guest and visitors and provision
for a radio or relayed music in eachroom
4 Star
Façade, Architectural features and general construction of the hotel building should
have distinctive qualities .
The locality including the immediate approach and environs should be of highest
standard.
• Should have at least 25 lettable rooms with attached bathrooms with long baths or
most modern showerchamber.
• At least 50 % of the bathroom must have long baths or the most modernshower
chambers with 24 hrs service of hot and cold runningwater.
• There should be a special restaurant dining room where facilities for dancing are also
available.
• Telephone in each room. and telephone for the use of guest and visitors and
provision for a radio or relayed music in eachroom.
5 Star
Façade, Architectural features and general construction of the hotel building should
have distinctive qualities .
The locality including the immediate approach and environs should be of highest
standard.
• Should have at least 25 lettable rooms with attached bathrooms with long baths or
most modern showerchamber.
• At least 50 % of the bathroom must have long baths or the most modernshower
chambers with 24 hrs service of hot and cold runningwater.
• There should be provision for reliable laundry and dry cleaning services.24 hrs
housekeeping at the hotel should be of the highest possible standard and these should
be plentiful supply of linen ,blankets etc which should be of the highest quality
available.
• Offer both international and Indian cuisine and the food &beverage services should be
of the higheststandards
5Star/5StarDelux Hotels
Single 180Sqft
Double 200Sqft
Bathroom 45 Sqft
Single 120Sqft
Double 140Sqft
Bathroom 36sqft
Failure to satisfy the above conditions will disqualify a hotel for consideration.
Heritage Hotels: A recent addition to the hotel industry, in the country, heritage hotels are
properties set in small forts, palaces, or havelis, the mansions of erstwhile royal and
aristocratic families. They have added a new dimension to cultural tourism. In a heritage hotel,
a visitor is offered rooms that have their own history, is served traditional cuisine toned down
to the requirements of international palates, is entertained by folk artistes, can participates in
activities that allow a glimpse into the heritage of the region, and can bask in an atmosphere
that lives and breathes of the past. Taj lake palace in Udaipur and the Oberoi Cecil in
Shimla are example of heritage hotels.
According to Ministry of tourism, the heritage hotels are further subdivided as follows:
Heritage: This category covers hotels in residences, havelis, hunting lodges, castles or forts
and palaces built during 1935-1950.
Heritage Classic: This category covers hotels in residences, havelis, hunting lodges, castles
or forts and palaces built prior to 1935 but after 1920.
Heritage Grand: This category covers hotels in residences, havelis, hunting lodges, castles
or forts and palaces built prior to 1920.
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1) Downtown Hotel: A downtown hotel is located in the centre of the city or within
a short distance from business centre, shopping areas, theatres, public offices
etc. The centre of the city may not necessarily be the geographical centre, but it
refers to an area that is considered to be the commercial hub of the city. The
room rates in these hotels may be higher than similar hotels in other areas, so as
to cover the huge investment made on the land. They are preferred by business
clientele as they find it convenient to stay closer to the place of their business
activities. Hotel Intercontinental, New Delhi and Hotel Le meridian Pune are
example of downtownhotel.
2) Sub-urban Hotels:As the land cost in the city centre is higher and the space is
limited, some entrepreneurs build their hotels near the outskirts of the city.
Providing similar facilities as the downtown hotel, these hotels are set in
suburban areas and have the advantage of quicker surroundings. Such hotels
are ideal for people who prefer to stay away from the hustle and bustle of city.
The duration of the stay of guest in these hotels may be longer than at a hotel
located in the city. The room rates in such hotels are moderate and may attract
the budget travellers. Trident Hotel, Gurgaon and Up pal’s orchid, New Delhi
are example of sub-urbanhotels.
3) Resorts Hotel:Hotels that are located at tourist destination such as hill station,
sea beaches and countryside are referred to as resort hotels. These hotels have
a very calm and natural ambience. They are mostly away from cities and are
located in pollution –free environs. The room rates in these hotels may range
from moderate to high, depending on the additional service offered. These hotels
combine stay facilities with leisure activities such as golf, summer and winter
sports, etc. The occupancy in resorts is normally higher during vacation time and
weekends when guest want to take a break from their weekly routine. Taj Fort
Aguada Beach Resort, Goa and wildflower hall in the Himalayas, Shimla are
example of resorthotels.
4) Airport Hotel:Airport Hotels are situated in the vicinity of airport and other ports
of entry. Offering all the services of a commercial hotel, these hotels are
generally patronized by the passengers who need a stopover en route their
journey. Hotel centaur, Mumbai and Radisson, New Delhi are example of
airport hotels.
5) Motel:Thewordmotelisformedbymergingtwowords„motor‟and„hotel‟.They are
located primarily on highways and provide modest lodging to highway travellers.
A motel offers facilities such as accommodations, food and drinks, garage
facilities, a parking lot, and re-fuelling for vehicles. E.g: MotelAaram
,Kannur, Kerala
6) Floatels:Floatels are type of lodging properties that float on the surface of
water. This category consists of all lodgings properties that are built on the top
of rats or semi-submersible platforms, and includes cruise liners
andhouseboats.
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Some of them provide luxurious accommodation, along with food and beverage
facilities to guests. The house boats of Dal Lake (Shikara) in Srinagar in
Jammu and Kashmir are some examples of Floatels in India.
7) Rotels:The hotels which rotate on wheel are called Rotels. It is also called Motel
on wheels. The best example of rotel in India is Palace on Wheels. It is a
luxurious train, fully air-conditioned, and well furnished, with attached restaurant
and bar. The fare is inclusive of train ticket, food, alcoholic beverages and
sightseeing. This train starts Delhi and covers the tourist places of Rajasthan and
Uttar Pradesh including Taj Mahal, Agra, andMathura.
Other e.g. Are the Deccan Odyssey (Golden Chariot), Maharaja Express, Royal
Rajasthan
Mahaparinirvan Express and Fairy Queen.
9) Greenhotel:
Green Hotels are environmentally-friendly properties whose managers are eager
to institute programs that save water, save energy and reduce solid waste. The
basic definition of a green hotel is an environmentally responsible lodging that
follows the practices of green living.
1) Independent Hotels:These hotels are on ownership basis and do not have any
affiliation or contract through any other property. And also they do not have any tie up
with any other hotels with regards to policy, procedures and financial obligation. The
advantages in this type of hotel is that they need not maintain a particular image and
they are not bound to maintain any set targets, but can independently adopt quickly to
the changing trends. They are usuallyautonomous.
2) Chains:When one hotel realizes that they can offer the same services in other cities,
chains of the same hotel are opened in those places. Hotel chain is an enterprise that
administrates, through a unique management a number of hotels located in different
areas. They can be total or partial owners of the hotel and they manage their
administration, marketing and promotion. This gives them the advantages of a large
central organisation providing reservation systems, management‟s aids, financial
strength, expertise, manpower, specialities, merchandises and promotional help. Some of
the chain companies are Inter Continental Hotel Groups (IHG), Starwood Hotels and
Resorts Worldwide, Accor, Hilton Hotel Corp., Best Western International, Carlson
Hospitality Worldwide, Marriott International, Wyndham Hotel Group, Golden Tulip
Hospitality/THL, The Rezidor Hotel Group, Global Hyatt Corp., ChoiceHotel
International, Club Mediterranean, Four Season Hotels and Resorts, and TUI AG/TUI
Hotels and Resorts.
3) Management Contracts:
It is a contract between the owner of the property and a hotel operator (management
contractor) by which the owner employs the operator as an agent to assume the full
responsibilities for operating and managing the hotel. The operator can be a hotel
chain with reputed name and market image ,such as Hilton ,Sheraton ,best
western ,choice hospitality, etc.
4) Franchise:
5) ReferralGroups:
It consists of independent hotel which have grouped together for some common
purpose. Though the properties in the referral group may be different from each other
but there is sufficient consistency in the quality of service to satisfy guest expectations.
The member hotels recommend guest to other member hotels. Some examples are
Best Western international, one of the largest hotel chains, is the best example
of referralgroups.
6) Time –ShareHotels:
The most common time share in India is Mahindra and Mahindra, Nanda Tourist
Corporation, Sterling Holiday’s Resorts, Avelon Resorts ,Hilton Grand
Vacation,Marriott Vacation Club International.
7) Condominium:
Condominium units also called as Condo are purchased outright and owned by the
guest as second homes.
Condominium hotels have single owners instead of multiple owners sharing the
hotel. In condominium hotels, the owner informs the management company when they
would occupy the unit. The management company is free to rent the unit for the
remainder of the year, and this revenue goes to the owner.
Owner purchases a unit and has full right of an unit he has purchased and shares the
cost common to the complex such as takes, insurance, Maintenance, and upkeep of
public areas
includingswimming,pool,health,clubs,parking,security,airconditioning,health,cable,broa
dband etc.
Each owner can occupy or sell his unit independently but is required to follow the rules
and regulations laid by the management. In some cases the management can help the
owner in renting out the properties. They take full responsibility of the owner‟s unit‟s
safety and also pay to the owner a major portion of the rent earned from renting out.
Usually the management request the owner to rent out in case of major conferences.
The management earns a major portion by renting out conferences hall and from
catering.
The Resorts and condominium inns group of Singapore are among the most
popular example of such properties.
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and class. These hotels provide upscale restaurants and lounge, exquisite decor,
concierge services, opulent rooms and abundant amenities. The design and
interior decoration of the hotel itself reflects the standards maintained by the
hotel. The guest rooms are large with exquisite decoration and furnishing.
Generally, a valet is assigned to each guest room. These hotels have many
speciality restaurants with full-assisted services. Top-end recreational facilities,
such as golf course, tennis court, designer swimming pool with trained lifeguard,
and other sports facilities, shopping arcades, beauty salons, health spas with
sauna and Jacuzzi, are a regular feature. These hotels are generally patronised
by affluent people who care for quality and include business executives,
celebrities, and high –ranking political figures. The Oberoi Udaivilas, Udaipur
and ITC Hotel grand Maratha Sheraton & Towers, Mumbai are few luxury
hotels in India.
G) AlternativeAccommodation: