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Shipping Policy: Last Updated: 2020-11-04

JDB Ministries' shipping policy outlines delivery terms, costs, and processes. Shipping costs are calculated at checkout based on item weight and destination. Domestic shipments take 2-7 days while international orders take 4-22 days depending on courier. Customers can track shipments online and contact customer service if parcels are damaged or delivery is delayed. Returns are accepted within 10 days for store credit refunds. Warranty claims must be submitted within 30 days for refund, replacement, or store credit.

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131 views4 pages

Shipping Policy: Last Updated: 2020-11-04

JDB Ministries' shipping policy outlines delivery terms, costs, and processes. Shipping costs are calculated at checkout based on item weight and destination. Domestic shipments take 2-7 days while international orders take 4-22 days depending on courier. Customers can track shipments online and contact customer service if parcels are damaged or delivery is delayed. Returns are accepted within 10 days for store credit refunds. Warranty claims must be submitted within 30 days for refund, replacement, or store credit.

Uploaded by

visamp
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Shipping Policy

Last updated: 2020-11-04

Introduction

This Shipping Policy govern your use of our website located at http://www.jdb-
ministries.com (together or individually “Service”) operated by JDB Ministries.

JDB Ministries (“Company”, “we”, “our”, “us”) is the operator of (http://www.jdb-


ministries.com) ("Website"). By placing an order through this Website, you will be agreeing to the
terms below. These are provided to ensure both parties are aware of and agree upon this arrangement
to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-
to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of
purchase. In this instance, we will fulfill the available products to you, and contact you about whether
you would prefer to await restocking of the backordered item or if you would prefer for us to process
a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the
items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind


JDB Ministries will happily accept returns due to change of mind as long as a request to return is
received by us within 10 days of receipt of item and are returned to us in original packaging, unused
and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own
shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase.
We will notify you once this has been completed through email.
(JDB Ministries) will refund the value of the goods returned but will NOT refund the value of any
shipping paid.
3.2 Warranty Returns
JDB Ministries will happily honor any valid warranty claims, provided a claim is submitted within 30
days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect JDB Ministries to process your
warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically


In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally


Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending
on the courier you have selected. We are able to offer a more specific estimate when you are choosing
your courier at checkout.

4.3 Dispatch Time


Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on
Monday - Friday during standard business hours, except on national holidays at which time the
warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a
minimum.

4.4 Change Of Delivery Address


For change of delivery address requests, we are able to change the address at any time before the
order has been dispatched.

4.5 P.O. Box Shipping


JDB Ministries will ship to P.O. box addresses using postal services only. We are unable to offer
couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using
courier services.

4.7 Items Out Of Stock


If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining
items once they return to stock.

4.8 Delivery Time Exceeded


If delivery time has exceeded the forecasted time, please contact us so that we can conduct an
investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the
progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get
in touch with our customer service. If the parcel has been delivered without you being present, please
contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax


Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes


For international shipments, import duties & taxes may be required to be paid. JDB Ministries pre-
calculate these costs and display them at checkout and give customers the choice of pre-paying these
duties and taxes, or choosing to pay them separately upon arrival in your destination country. JDB
Ministries encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster
delivery time as they will be less likely to be subject to delays at customs at their destination country.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be
returned to JDB Ministries at the customers expense, and the customer will receive a refund for the
value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be
refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at
any time before the order has been dispatched. If an order has already been dispatched, please refer to
our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit


We will process a refund or replacement as soon as the courier has completed their investigation into
the claim.

9.2 Process for parcel lost in-transit


We will process a refund or replacement as soon as the courier has conducted an investigation and
deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at [email protected]

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