Test General Product Support Assessment (MOSL1) New
Test General Product Support Assessment (MOSL1) New
(MOSL1)
New
1.What is a
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recommended
(1) Points
best practice
if you want to
request
"Create and
Update"
privilege in
the support
portal in
order to log
service
requests?
Correct
2. How can you determine if your CUA has enabled the "full
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SR text in email" feature for your organization?
(1) Points
Incorrect
3. What is the recommended best practice for your Customer
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User Administrator (CUA) related to activating Auto
(1) Points
Approve for access requests?
Correct
True
False
Correct
True
False
Correct
6. If you have the CUA role, where can you review and
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respond to user requests?
(1) Points
My Oracle Support
Mobile My Oracle Support
My Oracle Support and Mobile My Oracle Support
Incorrect
My Oracle Support Introduction
(Answer all questions in this section)
True
False
Correct
True
False
Correct
Correct
10. The top section displays the persistent global content that
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appears on every page in the My Oracle Support portal.
(1) Points
True
False
Correct
Incorrect
Correct
Incorrect
True
False
Correct
15. You will often see terms such as Search Helper or Search
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Assistant (or both of these terms) in a title. What service
(1) Points
are these features providing?
Correct
Correct
17. When you type a search string into the global search bar
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(on any tab), your search results are usually provided on
(1) Points
the Knowledge tab unless you search for a specific Service
Request number.
True
False
Correct
Correct
Product Certifications
(Answer all questions in this section)
True
False
Correct
True
False
Correct
True
False
Correct
Correct
True
False
Correct
Correct
True
False
Correct
Correct
27. The product name used by the patch system in My Oracle
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Support is the same as the product name used for service
(1) Points
requests or the Knowledge base. Enter your target product
name in the Product box and the selector will narrow down
the choices to help you find the right product.
True
False
Correct
True
False
Correct
29. You want to make sure that your current patch privileges
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align with the requirements of your role. What action
(1) Points
should you take to confirm if you have View Only or
Download access?
Incorrect
30. What approach would you take to find out about Oracle
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recommended patch sets for your product?
(1) Points
Correct
Correct
True
False
Correct
Correct
Correct
True
False
Correct
True
False
Correct
39. The Oracle Toolbox we highlighted in the learning content
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is a catalog of product-based and generic tools. It offers a
(1) Points
single source to quickly start building your diagnostics and
health toolkit.
True
False
Correct
ORAchk
EXAchk
Oracle Service Request (ASR)
Oracle Services Tools Bundle (STB)
Correct
Correct
True
False
Correct
True
False
Correct
44. If you have "Create and Update" privilege, you can log a
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new SR in My Oracle Support by selecting "Create
(1) Points
Technical SR" on the Service Requests tab.
True
False
Correct
True
False
Correct
46. You are in the process of logging a new SR. During the
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process, you see a recommended solution that does resolve
(1) Points
your issue. What is the recommended next step?
Correct
Incorrect
Correct
Correct
50. You are a CUA for your company. You are currently in a
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three-day organizational meeting and are concerned about
(1) Points
getting behind on new user requests for access to My
Oracle Support. Unfortunately, you will not be able to
approve any requests through the mobile application as it
ONLY allows you to search the knowledge base.
True
False
Correct
Incorrect
True
False
Correct
53. The Mobile My Oracle Support application is only
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available to Users with the Customer User Administrator
(1) Points
(CUA) role
True
False
Correct
True
False
Correct
55. What is the BEST method to stay informed about the latest
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information on Oracle Technical Support policies?
(1) Points
Correct
56. The Lifetime Support Stages for your Oracle Products are:
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Premier Support, Extended Support, and Sustaining
(1) Points
Support.
True
False
Correct
Correct
Correct
True
False
Correct