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Operations Management: Emin Ilyas

This document provides an overview of operations management and supply chain management. It defines operations management as planning, scheduling, and controlling activities that transform inputs into finished goods and services. Supply chain management is defined as actively managing supply chain activities and relationships to maximize customer value. The document outlines the key activities in operations and supply chains, including planning, sourcing, production, delivery, and returns. It discusses important trends in supply chains and provides examples of career opportunities in operations and supply chain management.

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69 views

Operations Management: Emin Ilyas

This document provides an overview of operations management and supply chain management. It defines operations management as planning, scheduling, and controlling activities that transform inputs into finished goods and services. Supply chain management is defined as actively managing supply chain activities and relationships to maximize customer value. The document outlines the key activities in operations and supply chains, including planning, sourcing, production, delivery, and returns. It discusses important trends in supply chains and provides examples of career opportunities in operations and supply chain management.

Uploaded by

AsifIsmayilov
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Operations

Management

Emin Ilyas
ABOUT ME
ABOUT YOU
Rules
Rules
There is no stupid question!
Don’t be late!
Mobile gadgets…
No Section Changes!!!
Course Outline

https://drive.google.com/file/d/1o_SJ1Ymsd3MLV-bFwJR6AiriGI8vUp7O/view?usp=sharing
Europium
Ruthenium

CPU & Ram LCD Screens


Headquarters Mainboards Battery
Keyboards
Assembly and
Distribution

Hard Disk

Cobalt, Lithoum & Gold


Copper and Silicon
Titanium and

Dell Supply
Lead

Chain
Structure
Chapter 1:
Introduction to Operations and
Supply Chain Management
Chapter Objectives
● Be able to:
● Describe what the operations function is and why it is critical to an organization’s
survival.
● Describe what a supply chain is and how it relates to a particular organization’s
operations function.
● Discuss what is meant by operations management and supply chain management.
● Identify some of the major operations and supply chain activities, as well as career
opportunities in these areas.
● Make a case for studying both operations management and supply chain
management.
Why study Operations and
Supply Chain Management?
● Every organization must make a product or a service that
someone values.
● Most organizations function as part of larger supply chains.
● Organizations must carefully manage their operations and
supply chains in order to prosper, and indeed, survive.
Operations Management
Operations Management – The planning, scheduling, and
control of the activities that transform inputs into finished
goods and services.
Manufacturing
● Tangible product
● Key decisions driven by physical characteristics of the
product:
○ How is the product made?
○ How do we store it?
○ How do we move it?
○ Etc.
Services
Intangible Product or Service
Location, Exchange, Storage, Physiological, Information
Key decisions:
How much customer involvement?
How much customization?
Supply Chain Management
Supply Chain Management – The active management of
supply chain activities and relationships in order to maximize
customer value and achieve a sustainable competitive
advantage.
Flows:
● Physical
● Monetary
● Information
Supply Chain Management

● Upstream – Activities positioned earlier in the supply chain.


● Downstream – Activities positioned later in the supply chain.
● First-tier supplier – A supplier that provides products or services directly to a firm.
● Second-tier supplier – A supplier that provides products or services to a first-tier supplier
Supply Chain Operations
Reference (SCOR) Model
● Consists of:
● Planning activities
● Sourcing activities
● “Make,” or production, activities
● Delivery activities
● Return activities
Important Trends
● Electronic commerce
○ Reduces the costs and time associated with supply chain
relationships
● Increasing competition and globalization
○ Fewer industries protected by geography
● Relationship management
○ Competition between chains, not individual firms
○ Trust and coordination
Fulfillment of e-Commerce Orders
Professional Organizations
APICS – Association for Operations Management
ISM – Institute for Supply Management
CSCMP – The Council of Supply Chain Management
Professionals
ASQ – The American Society for Quality
Supply Chain Careers
● Analyst ● Sourcing Analyst
● Commodity Manager ● Logistics and Material
● Customer Service Planner
Manager ● Systems Support
● International Logistics Manager (MIS)
Manager ● Transportation Manager
● Logistics Services ● Process Analyst
Salesperson ● Scheduler
● Production Manager ● Purchasing Agent
Major Operations and
Supply Chain Activities
● Process selection, design, and improvement
● Forecasting for decision making
● Capacity planning for capital investment and resource
levels
● Inventory management for amount and location
● Planning and control for work scheduling and meeting
demand
● Purchasing, managing supplier relationships
● Logistics or acquisition and distribution
Case study
Supply Chain Challenges at LeapFrog
Chapter 1, Page 33
BSG
https://drive.google.com/file/d/1JPdTufESgnit7BZc5
RIL6M_7MgBoDPXB/view?usp=sharing

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