rdcH fiajd ;r. úNd.
ioyd idudkH oekSu
m%ùK foaYl wfYaka wfír;ak flá ÿrl:k wxl
071-9000784 $ 077-5508484
(International Relations, Colombo)
No. Short Purpose Organization
Code
1 1900 Customer Care Hot Line for matters related to TRCSL (Telecommunications
telecommunications sector Regulatory commission of Sri
Lanka)
2 1901 Hot Line for complaints regarding electricity Ministry of Power & Energy
service
3 1902 Hot Line for General Public Ministry of Home Affairs
4 1905 Hot Line of Investigation & Monitoring Unit Ministry of Public
Administration & Home Affairs
5 1908 Hot Line for Presidential Secretariat Presidential Secretariat Office
6 1909 IMEI Verification System TRCSL
7 1910 Hot Line for reporting Power supply breakdowns LECO (Lanka Electricity
(LECO Areas) Company)
8 1911 Hot Line to provide information & obtain Department of Examinations
complaints regarding examinations conducted by
Dept. of Examinations
9 1915 Hotline to receive complaints from public Dept. of Archaeology
10 1916 To provide customer service Strategic Enterprise Management
Agency (SEMA)
11 1917 Hot Line to provide customer service Ministry of Megapolis &
Western Development
12 1918 To provide services to farmers Ministry of Agriculture
13 1919 Government Information Centre Information & Communication
Technology Agency (ICTA)
14 1920 Hot line for farmers to contact Agricultural Ministry of Agriculture
Services Center Development
15 1921 To provide a better service to the public Geological Survey & Mines
regarding the mineral sector. Bureau
16 1922 Customer Care Hot Line of State Mortgage & State Mortgage & Investment
Investment Bank Bank
17 1929 Child Help Line Ministry of Child Development
& Women’s Empowerment
1 rdcH fiajd ;r. úNd. ioyd idudkH oekSu
m%ùK foaYl wfYaka wfír;ak 071-9000784 $ 077-5508484 (International Relations, Colombo)
18 1930 Public Awareness Building on National Needs & Independent Television Network
Media promotions
19 1933 Hot line for complaints related to Encroachment Sri Lanka Police Department
of lands, business premises, houses and writing (CID Operation Unit)
of false deeds
20 1938 Women Help Line Ministry of Child Development
& Women’s Affairs
21 1939 Customer Care Hot Line of Water Board National Water Supply &
Drainage Board
22 1940 To communicate with Sri Lankan Youth through National Youth Services Council
youth development program.
23 1944 Hot Line to provide more services to Tax payers Department of Inland Revenue
24 1948 To obtain information related to tobacco and National Authority on Tobacco &
alcohol Alcohol
25 1949 To obtain more information about the services The Associated Newspaper of
and for any queries. Ceylon Ltd
26 1950 Hot Line for e- services provided by Postal Dept. Department of Posts
27 1951 To provide information of skilled labour for Min. of Skills Development &
those who needed services Vocational Training
28 1954 Hot Line for Complaints on Bribery and Commission to Investigate
Corruptions Allegation of Bribery or
Corruptions
29 1955 For public complaints on long distance private National Transport Commission
buses
30 1956 To make complaints for those who can’t get Ministry of National Languages
services from government institutes in their own & Social Integration
language
31 1959 To provide information and advices required by National Hospital of Sri Lanka
the public from National Hospital
32 1960 To receive complaints from public Police Commission
33 1961 Hot line for Customers Peoples bank
34 1962 Hot Line for inquiries on immigration and Department of Immigration &
emigration matters Emigration
35 1966 To provide technical information and advices for Ministry of Technology &
public Research
36 1968 For emergency calls to inform road blockages Road Development Authority
37 1969 For emergency calls to Southern Expressway Road Development Authority
Operations Centre
38 1970 For inquiries of Pensioners Department of Pensions
39 1973 Customer service hot line for general public Sri Lankan Air Lines Ltd.
40 1977 Hot line for Consumer Complaints and Inquiries Consumer Affairs Authority
2 rdcH fiajd ;r. úNd. ioyd idudkH oekSu
m%ùK foaYl wfYaka wfír;ak 071-9000784 $ 077-5508484 (International Relations, Colombo)
41 1979 Hot line for passengers on reservation and other Sri Lankan Air Lines Ltd
information
42 1980 Hot Line to receive queries and complaints University Grants Commission
43 1982 Hot line for Customers Sri Lanka Institute of
Development Administration
(SLIDA)
44 1984 Hot line for counseling and operational activities National Dangerous Drugs
Control Board
45 1987 Hot line for reporting power supply breakdown Ceylon Electricity Board
(CEB Areas)
46 1988 Hot line for National Operations Centre of Ministry of Education
Education Ministry
47 1989 Hot line for the complaints and grievances of Sri Lanka Bureau of Foreign
foreign employees and their family members Employment
48 1990 Emergency Pre -Hospital Care Ambulance Ministry of Health
Service
49 1991 To obtain public complaints relating to Ministry of Environmental &
environmental protection & management of Natural Resources
natural resources
50 1992 To get complaints about electric fence Wild Life Department
breakdowns
51 1995 For general public to obtain appointments in Ministry of Foreign Affairs
advance
52 1996 Hot line for reporting Human Rights issues Human Rights Commission of
Sri Lanka
53 1999 For the use of TRC projects TRC
3 rdcH fiajd ;r. úNd. ioyd idudkH oekSu
m%ùK foaYl wfYaka wfír;ak 071-9000784 $ 077-5508484 (International Relations, Colombo)
