Sriv

Professional Summary:
10+ years of experience in IT with 5+ years as a Salesforce.com CRM platform Business Analyst and
Administrator. The additional 5 years of experience as a Quality Assurance Analyst in various
domains such as E-business suite, Banking & other types of software products ranging from large
scale web-based applications to Cloud based applications (Salesforce, AWS)
 Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud,
Community Cloud and App-exchange applications.
 Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and
Marketing.
 Extensive business knowledge and customization experience on various salesforce.com standard
objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns,
Forecasting.
 Experience in SFDC development using Apex classes, Lighting Components and Visual Force.
 Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email
Services, Approvals, Workflows, Validation rules, Tasks, actions, reports, and Dashboards.
 Have good working knowledge of querying salesforce.com database using SOQL & SOSL queries
using Force.com Explorer.
 Experience in Data Migration using Import Wizard and other integration tools like Apex Data
Loader.
 Implemented security and sharing rules at the object, field and record level for different users at
different levels of the organization. Also created various profiles and configured the permissions
based on the organizational hierarchy.
 Strong knowledge of Agile, Jenkins, waterfall methodologies.
 Planned and conducted requirements elicitation meetings with the business to collect functional
and non-functional requirements relating to client's Salesforce technology enhancement and
initiatives.
 Conducted brainstorming sessions with the development team to actively involve them during the
requirements stage level analysis.
 Worked towards preparation of requirements management plan, business and functional
requirement documents.
 Created data flow diagrams and process flow diagrams to facilitate better system understanding.
 Assisted in designing and creation of training material and conducted internal training sessions for
business users on Salesforce technology functionalities.

Technical Skills:
Operating Systems Windows, Unix/Linux, Mac OS.
Oracle ERP Oracle Applications R12, 11i (AR, AP, GL, OM, Po, Inventory)
Selenium Web-driver, Hudson, Cucumber, Appium, Salesforce,
Automation Tools
Data Loader.
Salesforce Tools Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com
 Data Loader, Excel Connector.
Test Management Tools Rally, Jira, Quality Center, Target Processor, ALM.
Salesforce Technologies Force.com Web Services API, Apex Classes, Apex Trigger, Visual
Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex
deployment Tools, Force.com Explorer, Data Loader,
Salesforce.com customizations like Workflow Rules, Role
Hierarchy, Validation Rules, Formulae, Custom objects, Page
Layouts, Record Types, Process Builder, Translation Workbench.

Educational Qualifications:
 Master of Computer Application (MCA) from Periyar University in 2008
 Bachelor of science (B.SC) from Nagarjuna University in 2005

Certifications:
 Salesforce Administrator – 20338611
 Salesforce Platform Developer I – 20362569

WORK EXPERIENCE:

Client: WelkResorts, San Diego, CA Oct 2018 – Till Date

Sr. Salesforce Business Analyst

Responsibilities:
 Conducted meetings and facilitate collaborative discussions for requirement changes and new
functionality needs.
 Assist with project implementation and control monitoring process related to quality assurance
(QA) and user assisted testing (UAT).
 Modified Business Requirement Document, identified process repetitions, bottlenecks and
infrequent routes.
 Created Environment setup plan, Migration document and checklist.
 Maintained and populated configuration workbook.
 Planned testing strategy, created and signed off test-script, executed User Acceptance Test.
 Configured out of the box reports and dashboards as well as custom reports.
 Created various Custom Objects, Components and Visual Force Pages.
 Prepared training material and provided in person training, and also training via web conferencing.
 Monitor new Salesforce released features and functionality to provide recommendations for
process
 Created Validation Rules, Workflow Rules, and Approval Process on the object to achieve the
functionality as per the business requirement.
 Created Page layouts, Search layouts to organize fields, Custom links, Related lists, and other
components on a Record detail and edit pages.
 Created Workflow rules and defined Related tasks, Time triggered tasks, Email alerts, Field updates
to implement business logic.
 Using Data Loader for insert, update, and bulk import or export of data from Salesforce.com
subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  Executing SOQL queries in workbench and data loader to verify Product/Pricing staging data in
SFDC.
 Implemented Security access to the User Profile by creating Object level security, field level security
and record level security.
 Good knowledge in development concepts like triggers, procedures and test class creation. 
 Following Scrum and Kanban methodologies as applicable, to deliver the project requirements with
team members across different locations. 
 Leading Salesforce projects on multiples salesforce instances and managing each org on the daily
basis. 
 Superb operational metrics, analytical, communication and interpersonal skills.
 Skilled in problem solving, building business logic, project management and motivating teams.
Environment: Saleforce.com platform, Apex Language, Visual force, Data Loader, Apex Triggers, Web
Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Client: Capital One, SFO, CA Dec 2015 – June 2018

Salesforce BusinessAnalyst / Admin

Responsibilities:

 Developed efficient strategies for management utilizing research reports and organizational
performance information.
 Managed documents relating to business rules, requirement specifications, wireframes, and
functional requirements.
 Advise a team of six management personnel on improving operational and business techniques.
 Created new compliance and organizational procedures and train personnel.
 Worked as Salesforce Administrator to implementing, and maintained Salesforce.com for over 300+
Users across various departments.
 Worked with product owners to analyses business requirements, suggest and implement the
solutions. Played varies roles involving system and functional testing. Interacted with various
business user groups for gathering the requirements for salesforce.com, CRM implementation.
 Designend, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and
Components, to suit to the needs of the application.
 Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the
application using platform database objects. 
 Involved in creating and customizing Email template and configuring them to the email alert within
the workflow rule for a standard/custom object.
 Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into
Salesforce.com from other databases and CSV files.
 Experience in Salesforce.com MVC architecture, designed and developed Salesforce.
 Provided ongoing Salesforce.com maintenance and administration services including periodic
cleansing, custom objects and workflows.
 Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules,
Components. 
  Implemented Security access to the user profiles by creating Object level security, field level
security and record level security.
 Participated in the integration of Salesforce.com CRM.
 Worked on release management, plan and execute deployments. 
 Created Sharing rules for user groups and day to day permission to the users and support issues
Sandbox refreshes. 
 Exported data from legacy systems and imported into SFDC through Apex data loader.

Environment: Saleforce.com  platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports,
Dashboards, Custom Objects, Custom Tabs, Email Service,  Security Controls, VisualForce Pages, Apex
Triggers, Apex Classes, Data Loader, Oracle billing, Apache Kafka, Web Services Agile, J2ee, Scrum.

Client: Capital One, SFO, CA Jan 2015 – Nov 2015

Salesforce Administrator/QA

Responsibilities:

 Extensively worked on customizing case management by creating Assignment rules, Auto response
and escalation rules.
 Tested Web-to-case and Email-to-case functionalities.
 Created data categories for articles and setup articles for internationalization.
 Validation rules were created to ensure the required data is captured in the fields.
 Performed salesforce full sandbox refresh and post refresh tasks
 Hands on experience in creating multiple workflows and validation rules based on the needs of
busines users.
 Performed UAT testing for salesforce CRM appication.
 Loaded multiple data sets into Salesforce with the help of Dataimport Wizard and Dataloader.
 Performed functional testing of salesforce application by developing test scripts.
 Performed weekly security audits using loging history and audit log.
 Created different profiles and users in CRM project implementation.
 Created multiple jobaids for user testing and provided training.
Environment: Apex, Visual Force Pages, Workflow & Approvals, Custom Objects, Custom Tabs, Page
Layouts, Email Services, Security models, HTML, Reports, Sandbox, Eclipse IDE Plug-in.

Client: Rackspace, Sanatonia, TX Mar 2014 – Dec 2014

Role: Test Lead

Responsibilities:
 Creating test cases for various User stories for various applications in Version one including Classic
PM, Next gen and Raptor per sprint requirements.
 Setting up environment for Merlot framework by installing specific ruby gems and Cucumber gems
and adding plugins like apanta and gegit.
 Developing Scripts for UI automation using Merlot frame work which is developed using Cucumber
and Ruby with selenium web driver.
 Cross browser compatibility testing of Raptor application by writing automation scripts using Ruby
and Cucumber.
 Responsible to assign task to offshore team and get it completed within timelines.
 Writing feature files using Cucumber and implementing step definitions in Ruby with selenium web
driver using selenium page object model.
 Functional Testing of Stories based on sprint and pushing into proper status and raising Defects and
issues based on functionality, discussing with business and end client regarding blocking issues of
stories.
 Reviewing Offshore team pull requests before merging into repository.
 By weekly Presenting demos to UAT, based on their feedback working on new stories with end
client and business.
 Conducting weekly review meetings with offshore team based on client updates .
 Check in and check out of code using Git hub.
 Configuring Jenkins into local machine, creating jobs in Jenkins and running regression suites based
on client requirement and as per sprint.
 Updating test reports with client during weekly review meetings.
 Actively participating in sprint planning meeting, Backlog grooming meeting and acting as a Scrum
master during daily standup’s.

Environment: Ruby, Python, Cucumber, Eclipse, apanta, Selenium Web driver, Version One.

Client: Calix, San Jose, CA Feb 2013 – Feb 2014

Role: Lead Quality Assurance Engineer

Responsibilities:
  Developed test scripts for both Order to Cash cycle and Material requirement planning and
generating reports using Jenkins.
 Created test plans for better quality of the product and participated in all stages of software quality
assurance from beginning of the software development stage till the software release
 Conducting test case reviews with business and Dev teams and incorporating the review comments
and following up with them to get a sign off.
 Providing Training and assigning work to offshore team to get RMA orders by following calix
standard orders
 Verifying available quantity and on hand quantity of an item in Inventory and in order management
before submitting for pick release and checking Back order
 Developing Scripts using oops concepts in python and selenium web driver for creating RMA orders
for specific line items which are shipped based on order no of item and validating different internal
orders for different customers based on clients need
 Tested their customized forms called extended warranty zoom form and item picking process by
following FIFCO rules
 Reviewing team RMA orders to make sure those meets client standards.
 Closely working with different users for Order creating and Booking and picking and then shipping
by checking different types of orders like Calix Contingent order and standard and different types of
orders
 Presenting demos to user for different types of orders based on the requirement and uploaded test
cases into defect tracking tool called Cpoint
 Developing automation scripts for scenarios which are accepted by UAT in their internal frame work
which is developed using python and selenium Web driver
 Run the Regression test for each build for order to cash flow and Material requirement planning in
several test suite, export and analysis the logs, find the bugs and discuss with team member to
solve the defects
 Conducting weekly review meetings with offshore team to get updates and work progress.

Environment: Oracle applications-R12, OM, AR, GL, PO, INV, Python, selenium, Web driver, Komodo Edit,
Java, Ajax, C point

Client: Cisco systems, San Jose, CA June 2012 – Jan 2013

Role: Senior QA Analyst

Responsibilities:
 Develop and manage overall QA work plan including resource allocation.
 Responsible to verify Test scenarios and Test Cases for Returns, Shipments and Service contract
 Reviewing the Uploaded Test cases in Quality Center.
 Prepared RTM, Test plan and provided same to QACC.
 Responsible for Attend daily/weekly status calls
 Prepared Order Creating requirement template and provided appropriate item based on Business
Requirement.
 Prepared Test matrix to track passed Test cases against requirements for every module
 Involved in Creating Manual journals in GL
 Involved in Creating referenced and Non-Referenced Credit memo’s in AR
 Responsible for reporting the defective test results on daily status call.
  Creating and checking the orders in OM
 Conducting meetings with off sure team to get the orders.
 Working with Cross functional tracks like DCT-Finance.
 Drive relevant portions of E2E test Cases creation and data preparation
 Performed GAP analysis and identified the time line required for effective execution.
 Monitor, prioritize, escalate & coordinate defect resolution/retest during cycles
 Coordinated UAT activities
 Verifying Accounting entries with Virtual Trader Accounts.
 Responsible to run the reports in VT and sending to SME’s to verification.

Environment: Oracle applications 11i, R12, Java/JEE, HTML, XML, Ajax, Python, Oracle 11g, HP ALM, Linux,
Jenkins, Git Hub, JIRA

Client: Cisco Systems, India May2010 – May 2011

Role: QA Analyst
Responsibilities:
 Understanding the Business requirements and software specifications
 Identify, document, and manage all test data mining needs
 Created a detailed documented test scripts and test cases in AR.
 Developed Test Cases in accordance with the provided use cases.
 Developing the SQL Queries to get the data from back end.
 Communicated with other groups like Functional, design to meet business expectations and regular
maintenance of software.
 Preparing and Uploading the Test cases in Quality Center.
 Responsible for reporting the defective test results on daily basis to the team.
 Engaged with Database Testing and reporting.
 Reporting and Tracking the defects in Quality Center &Generating Graphs.
 Monitor, prioritize, escalate & coordinate defect resolution/retest during cycles.
 Verified the application for Functional and system aspects and logged DRs.
 Preparing validation plans and re verifying DRs.
 Closing DRs thru Regression cycle.
 Participated in Defect / Bug review meetings to help developers to understand the problem, setting
the severity levels and retested them upon receiving new builds.
 Analyze all bugs raised by customer, Validate and verify bugs with requirements and functional
documents of their existing system, coordinate off-shore team interactions, and coordinate with the
team members on critical problems to solve them.
 Used Quality Centre for bug tracking and for maintaining the test documents.

Environment: Windows XP, 2000, Oracle Applications, AR, GL Oracle10g, Toad, HP Quality Center

Client: Info sage Pvt. Limited, India Dec 2007 - Dec 2009
Role: Software Engineer
Responsibilities:
 Responsible for creating a detailed documented test plans/scripts and test cases.
 Involved in creating the test data in test environment.
  Defined, presented and documented Test Plans and Test strategies for each release of the CRP
(Conference Room Pilot) process.
 Involved in testing the Customers, Vendors, Item master conversions in oracle from the data
extracted in Legacy system.
 Communicating the issues to the developers and retesting upon receiving new builds.
 Involved in writing and executing the SQL Scripts to match the records count in conversions.
 Involved in creating, testing and documenting the procedures for processing orders, invoices using
the converted customer, item master data in CRP2.
 Involved in testing and documenting the order to invoice flow by using the converted open orders
and tested the closed orders also.
 Involved in writing and maintaining the changes in Test Plans based on Business Specifications in
each CRP process.
 Responsible for reporting the defective test results on daily basis to the team.
 Involved in doing End-to-End testing, Positive, Negative, Regression, Integration for Order
Management form customization i.e. Freight and Handling.
 Done testing and documenting the results of custom reports comparing with standard reports.
 Involved in testing the converted Open AR Invoices by running the Standard Aging Reports.
 Tested and documented the results of a custom form.

Environment: E-Business Suite, General Ledger, Accounts Receivables (AR), Order Management, SQL,
PL/SQL, Toad, XML Publisher.