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Chapter-V Findings Suggestions and Conclusion 5.1 Findings

The document presents findings from a survey of Yamaha bike customers. It finds that: 1) 44% of 20-30 year olds buy Yamaha bikes because they are good for young people. 2) Those earning $10,000-20,000 are interested in Yamaha bikes. 3) Students purchase Yamaha bikes more than other groups. It also provides suggestions such as hiring skilled labor, issuing free service coupons, and implementing competitive strategies. The conclusion is that the study shows customers are satisfied with Yamaha bike products and services.

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Vijay Arapath
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919 views3 pages

Chapter-V Findings Suggestions and Conclusion 5.1 Findings

The document presents findings from a survey of Yamaha bike customers. It finds that: 1) 44% of 20-30 year olds buy Yamaha bikes because they are good for young people. 2) Those earning $10,000-20,000 are interested in Yamaha bikes. 3) Students purchase Yamaha bikes more than other groups. It also provides suggestions such as hiring skilled labor, issuing free service coupons, and implementing competitive strategies. The conclusion is that the study shows customers are satisfied with Yamaha bike products and services.

Uploaded by

Vijay Arapath
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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CHAPTER-V

FINDINGS SUGGESTIONS AND CONCLUSION

5.1 FINDINGS

The data is collected and tabulated in a graphical chart from the analysis and
interference

 44% of the 20-30age group respondents are buying the Yamaha bike
because that is the very good bike for youngsters.

 The people who are earning 10000-20000 are interested buying Yamaha
bikes.

 According to the survey, the students are purchasing Yamaha bike more
than others.

 The 30% of the customers are satisfied with the black color bike, according
to their need and wants.

 The customers are satisfied with the overall quality and service of the bike.

 Our customers are willing to recommend our service and about the product
for their friends it will boost the morale of the organization.

 Majority of the respondents feels that Yamaha bike is excellent.

 The majority of the respondents prefers first hand bike.

 Advertisement plays a major role to spread the awareness of the new bike of
the company.
 After the first service the majority responds will feel good after the first
service.

 The customers got the trial ride.

 After many services the customers are fully satisfied with the performance
of bike.

 The respondents are going to Yamaha bikes because of its pickup

 The majority of the customers are satisfied with price charged by showroom

 75% of the respondents are satisfied with the off-road journey.

 80% of the respondents feel there is no problem in Yamaha bike.

 Yamaha services are reaching the expectations of the customers.

 73% of the responds is satisfied with the greeting by employees and staff.

5.2 SUGGESTIONS:

This report affords a brief image of the authorized dealer of the Yamaha
bikes through the report; attempts have been complete to assess the purpose for
customer’s satisfaction and of the authorized dealer of the Yamaha. Some
suggestions are as follows;

 To register skilled labors, who can be an asset to meet customer’s


expectation.

 To issue free service coupons to the new customers

 Retaining their customer by providing good service.


 To ensure on time delivery of bike as promised.

 The marketing expenses should be minimized.

 The company must implement the competitive strategy.

 Better to install the media for showing the Yamaha product information.

 Introducing the new sales promotion techniques.

5.3 CONCLUSION

In study, I tried to find out the satisfaction of the goods and services
rendered to the customer of Yamaha bike. This study has given a pure image of
what customers feel about the goods and services. We can obviously say that the
product satisfies them as well as facilities provided by the organization. All the
customers have a better relationship with the showroom and they are regularly
satisfied with the other features of the company as well. From the following study,
we can accomplish Yamaha bike dealer been serving its customers exceptionally
well has created a better image and trust between its customers with the majority of
them being fully satisfied with the showroom goods and services.

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