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Strategic Processes: Business Analysts Operations Manager Marketing Manager

The document outlines strategic priorities and initiatives across operational excellence, customer management, innovation, and technology for an insurance company. Key focus areas include improving processes, ensuring seamless customer experiences, addressing grievances quickly, building partnerships to create an ecosystem, designing thinking approaches, empowering operations with automation, enhancing risk assessment and claims management with analytics, and developing service-oriented architecture.

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Akshaya Lakshminarasimhan
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75 views2 pages

Strategic Processes: Business Analysts Operations Manager Marketing Manager

The document outlines strategic priorities and initiatives across operational excellence, customer management, innovation, and technology for an insurance company. Key focus areas include improving processes, ensuring seamless customer experiences, addressing grievances quickly, building partnerships to create an ecosystem, designing thinking approaches, empowering operations with automation, enhancing risk assessment and claims management with analytics, and developing service-oriented architecture.

Uploaded by

Akshaya Lakshminarasimhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Operational Excellence Customer Management Innovation

Strategic Cross-Sell
Improve Ensure Host Address Build Partnerships
Processes Hyper- other
Insurance Process to create an
Process personalizatio Customer
is seamless Grievances ASAP Services Ecosystem

Strategic Job
Business Analysts Operations Manager Marketing Manager
Families

RPAs(Robotic Process Recommendation


Design Thinking Automation) Empowered Customer Portfolio Self- System based on past
approach Software for responses based on the Management (PPM) data to explore new
Transformational FAQs places and Experiences
Applications

Insurance Analytics for


improving the customer
experience by better
EDW(Enterprise Hyper-personal
segmentation and Prescriptive Analytics- Market Basket-
DataWarehouse) and customer experiences Analytics Maturity -Self
targeted offers, Support Fast Decision Marketing Analytics for
analytics driven with customer data Assessment
enhancing risk Making Cross selling
continous improvement platforms (CDPs)
assessment in
Analytic underwriting, reducing
Application the cost of claims

Service Oriented
Architecture(SOA)
Transaction Problem Management Claims Management Incident Tracker Integrated customer
modeling to implement
Processing System System System(ITS) file(ICF)
the concept of
Application Ecosystem
Technology Robotic Process Web Enabled
Infrastructure Automation(RPAs) Application

AWS Powered Market Basket-


Marketing Analytics for

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