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Gati Case Fish Bone

The document outlines various operational issues impacting delivery processes including poor truck maintenance, high reliance on local vendors, vehicle and labor shortages, lack of standard operating procedures, manual data entry, accidents, bad weather, network and system failures, staffing issues, paperwork errors, low motivation, lack of training, and management issues such as micromanagement. These factors can reduce delivery effectiveness.

Uploaded by

Akshaya Lakshminarasimhan
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© © All Rights Reserved
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295 views2 pages

Gati Case Fish Bone

The document outlines various operational issues impacting delivery processes including poor truck maintenance, high reliance on local vendors, vehicle and labor shortages, lack of standard operating procedures, manual data entry, accidents, bad weather, network and system failures, staffing issues, paperwork errors, low motivation, lack of training, and management issues such as micromanagement. These factors can reduce delivery effectiveness.

Uploaded by

Akshaya Lakshminarasimhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Operational Activities Delivery Process

Poor Truck Maintenance


inefficient reporting practices
High Reliance on the local vendors for
last mile delivery
Fraudulent Activities
Vehicle and labor Shortage at vendors'

Lack of Standard Operating Procedure Manual Data Entry-Time Consuming


for a Standardized process

Accidents

Bad Weather

Network & System Failures

Other Reasons
Staff

Paper Work Manual Errors

Low Motivation

Lack of training

Reduced
Delivery
orthodox principles in all decision-making activities

Micromanagement

Management Issues

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