Scribd
Upload
416 views4 pages

Zimpapers Service Level Agreement-Signed

This 3 sentence summary provides the key details of the service level agreement: This service level agreement is between Amigo Solutions and Zimbabwe Newspapers to develop radio apps, with Amigo Solutions developing, testing, and deploying the apps according to the agreed upon scope of work. The agreement outlines requirements for both parties, including design approval, hosting, pricing, termination terms, and conflict resolution through arbitration. Signing the agreement forms a legally binding contract between the two parties for the web development project.

Uploaded by

Simbarashe D Andrea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
416 views4 pages

Zimpapers Service Level Agreement-Signed

This 3 sentence summary provides the key details of the service level agreement: This service level agreement is between Amigo Solutions and Zimbabwe Newspapers to develop radio apps, with Amigo Solutions developing, testing, and deploying the apps according to the agreed upon scope of work. The agreement outlines requirements for both parties, including design approval, hosting, pricing, termination terms, and conflict resolution through arbitration. Signing the agreement forms a legally binding contract between the two parties for the web development project.

Uploaded by

Simbarashe D Andrea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

Service Level Agreement

Between

Amigo Solutions

and

Zimbabwe Newspapers (1980) Ltd ,


Radio Broadcasting Division

For

Web Development & Apps development


This Service Level agreement is intended as a legally binding agreement
between Amigo Solutions (Developer) and Zimpapers (Client), collectively known as the
"Parties".

Client has agreed to allow the above developer to create, develop, test, and deploy Radio apps
according to the above-mentioned scope of work.

Developer is interested in undertaking such work; and Client and developer mutually desire to
set and agree to the following terms and conditions as listed.

Scope of Work
The specific deliverables and project requirements shall be governed by the Scope of
Work document which shall be reviewed and approved by the Parties as a document
separate from this Service Level agreement.

Developer Requirements
Client hereby retains the services of Developer to design, develop and Deploy apps.
Necessary additional items as listed in accordance with the proposal submitted by
Developer to Client and signed on [Proposal.Date].

Changes to this Agreement or to any deliverables in this contract must be submitted in


writing and approved by both parties prior to taking place.
Amigo Solutions agrees to notify Zimpapers if any risks or schedule delays may take
place effecting delivery dates and presentation of the final product.

Developer agrees to personally present said website on [Presentation.Date] at a


location suitable to both Parties for final approval and acceptance by Client.
Client shall provide Developer with appropriate space and resources for such
presentation to take place.
Developer shall provide all necessary computers and staff to effectively achieve such
Presentation.

Web Hosting
Developer shall provide a working product to the client’s hosting services provider for
the Apps once development is complete.
Hosting shall be a shared hosting environment with a minimum of 99.9% server
uptime.
Developer is in agreement to maintain a copy of the client's products on an offline
server as a backup to the live site.
Any and all modifications are expected to be completed within [Number.Days] business
days of developers' acknowledgment depending on level of repair or maintenance
request.
Developer agrees to provide reasonable access to any parties authorized by the Client
for purposes of product audits, updates, or modifications.

Design
Developer agrees to attain design approval from the Client prior to beginning
development by submitting detailed design mockups for Client review.
Client's product will not include any of the following unless previously agreed upon
between both parties.
1. Any destructive, crude, insulting, harassing, violent, sexual,or any other inappropriate
2. Any and invisible fields or pages.
All materials to be supplied by client must be provided with compatible file types and
sizes.
Until final approval, no portions of above product will be made available to end users
without the correct password and username combination.
Upon completion and approval of its final product, or upon termination of this
Agreement, whichever occurs earlier, the Developer shall deliver any and all materials
developed in the course of its performance under this Agreement and any other items
deemed necessary for the operation of Radio Apps.
Documentation shall be delivered in either printed or electronic format as agreed upon
by both parties. If code is delivered in electronic format, any and all files shall be
provided in compatible file formats.
The Developer agrees they shall maintain product back-ups and one set of the final
materials provided for a term up to one year.
If this Agreement is terminated prematurely or after the agreed backup term, Developer
will destroy any and all copies, files, and documents related to this website development
services agreement.

Pricing
This Service Level agreement shall be invoiced on a time-and-materials basis.

Termination
Client may terminate this Service level agreement at any time by providing
written notice via email or certified mail to the Developer.

Developer may cancel this agreement in the same manner if necessary.


In the event that this Service level agreement is cancelled by either party, the
Developer shall issue a final invoice for any unbilled time or materials. The Client
agrees to pay the final invoice according to the terms of this Service level agreement

Conflict Resolution
Service level agreement shall be governed by the prevailing laws of
Zimbabwe. Should any conflicts arise related to this agreement, the
Parties agree to seek a suitable resolution through a neutral arbitrator, whose ruling
shall be considered final and binding on both parties.

Acceptance
By signing below, the Parties hereby enter into a binding Service level agreement with
one another.

[Amigo Solutions] [Zimbabwe Newspapers ]

Signed By: Signed By:

______________________________ ________________________
Date: Date:

You might also like