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Eagle Incident Form for Rebate Issues

An incident was reported by Tuan Nguyen Vinh on 24-Jan regarding an error during a currency conversion from USD to VND when trying to settle a rebates agreement in the PA1 system. The agreement number is 30001773 and the error is reproducible in both the PA1 and QA1 systems. The priority level was not selected. Screenshots of the error were requested to be included in the attachment section of the incident report form to aid in resolving the issue.

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Abdul Rahoof
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50 views5 pages

Eagle Incident Form for Rebate Issues

An incident was reported by Tuan Nguyen Vinh on 24-Jan regarding an error during a currency conversion from USD to VND when trying to settle a rebates agreement in the PA1 system. The agreement number is 30001773 and the error is reproducible in both the PA1 and QA1 systems. The priority level was not selected. Screenshots of the error were requested to be included in the attachment section of the incident report form to aid in resolving the issue.

Uploaded by

Abdul Rahoof
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Eagle Incident Form

User Information (All fields mandatory)


Incident found by (Name) Tuan Nguyen Vinh
SAP User ID NVTUAN Please provide your HTL ID
Date & Time 24-Jan
Contact number
Email address [email protected]
Business function Finance
Site Location Vilube
Key User Details:
Submitted by Thierry Arbellot Name and HTL ID
Submitter contact telephone number +65 9826 3177
Submitter contact email address [email protected]
Command Centre Contact Details
Submitted by workstream workstream raising the issue
Own reference the reference number the raising workstream will track this with

Incident Details
Incident area / Function
Incident Classification
Resolver Group
No. of Users impacted (if known)

Priority (Select from dropdown)

Summary / Title (max. 100 characters) Cannot settle rebates agreement

Detailed Description
For example:
- Document number Rebates agreement cannot be settled, error message: Error during currency conversion from USD to
- Transaction number tcode: VBO2
- Customer agreement: 30001773
- Material function: Execute Settlement
- G/L Account in PA1 system, reproductible in QA1, same agreement number
- Employee
*If >1 user affected then all user IDs should be quoted
*Paste attachment into the Attachment worksheet
PRIORITY
SELECT A PRORITY
Priority-1
Priority-2
Priority-3
Priority-4
How to take a screenshot
As part of logging an incident, any errors, on screen displays, etc, need to be included on the 'Attachment' tab of th
There are two ways you can take a screenshot which are detailed below for reference

Using the Snipping Tool


1. Click Start / All Programs / Accessories / Snipping Tool
2. The following box should appear

3. Click New and select the option you want to use

Recommendation would be to use:


Rectangular Snip - allows you to select a specific area on the screen
Window Snip - takes a screenshot of the full screen (you can select either monitor if dual screens are in use)

4. Once you have captured the screenshot a Snipping Tool window will come upchoose Edit / Copy from the Snippi
5. Select Edit / Copy from the Snipping Tool menu and paste the screenshot into the Attachment tab on the Inciden
he 'Attachment' tab of the spreadsheet

Print Screen button on the keyboard


1. Press the Print Screen button on your keyboard
2. Go to the Attachment tab in the Incident Template and choose Paste

Print Screen button on your keyboard

creens are in use)

it / Copy from the Snipping Tool menu and based into the Incident Template
hment tab on the Incident Template
TaO Incident Capture form
Incident template field
User information section:
Incident found by
Date/Time
Site Location
Submitted by
Role of submitter
Submitter contact telephone number
Submitter contact email address
Incident section:
Incident area / Function
Triole Resolver Group
Incident Classification
No. of Users impacted
Priority
Summary / Title
Detailed Description

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