Internship report on

“General Banking Activities & HR Practices

of Southeast Bank Limited, Agargaon Branch”
 Internship Report
on
General Banking Activities & HR Practices of Southeast
Bank Limited, Agargaon Branch.

Submitted To
Yeasmin Islam
Assistant Professor
School of Business and Economics
United International University

Submitted By
Sadia Sharmin Tusti
ID- 111 141 012
School of Business and Economics
United International University

Date of Submission: 10th March, 2019.

 Letter of Transmittal

Date: 10th March, 2019

Yeasmin Islam
Assistant Professor
School of Business and Economics
United International University.

Subject: Submission of Internship Report on “General Banking Activities &HR Practices

of Southeast Bank Limited, Agargaon Branch”

Dear Madam,

With due respect, I would like to submit the report on “General Banking Activities &HR
Practices of Southeast Bank Limited, Agargaon Branch” which was the topic of my
internship program. I would like to say that this report was prepared by me under the
supervision of my internship supervisors.

This specific report empowers me to get knowledge of the execution of SEBL and how they
make an incentive for their partners. I have broken down a few proportions and information
to pass judgment on the execution of SEBL.

I believe that this internship program has given me a vast opportunity to enrich both of my
knowledge and experience. I made my best effort to fulfill the objective of the report and
believe that it will meet your expectation.

In preparing this report I have tried utmost to include all the relevant information and
analysis to make the report comprehensive as well as workable one.

I, therefore, hope that you will enjoy reviewing this report.

Thank you.

Sadia Sharmin Tusti

ID- 111 141 012
School of Business and Economics
United International University.

i
 Acknowledgement

First of all, I would like to express my gratitude to almighty God for enabling me to complete
this project report on “General Banking Activities & HR Practices of Southeast Bank
Limited, Agargaon Branch”.

I have taken efforts in preparing this report. However, it would not have been possible
without the kind support and can help of many individuals. I would like to extend my sincere
thanks to all of them.

I convey my sincere gratitude to my Academic supervisor, Yeasmin Islam, Assistant

Professor of BBA Department, School of Business and Economics, United International
University. Without her kind direction and proper guidance this study would have been a
little success. In every phase of the project her supervision and guidance shaped this report to
be completed in time.

I might likewise want to thank the Southeast Bank Limited for giving me the chance to do
my internship in their bank. The experience and learning picked up in Southeast Bank
Limited helped me to comprehend diverse components identified with my investigation. I
might want to offer gratitude to AB MD. Saifur Rahman (Senior Assistant Vice President and
Head of Agargaon branch).

I am additionally thankful to each and every employees of this branch for their heartfelt
acknowledgment. They have been extremely useful in demonstrating to me the work
procedure and gave significant data to my report at whatever point I drew closer. It was an
incredible chance to do internship in Southeast Bank Limited. The experience I have
assembled will be a benefit for my future profession arranging.

I would like to express my gratitude toward my parents, friends and relatives for their kind
co-operation and encouragement which helped me in completion of this project.

I would like to express my special gratitude and thanks to United International University
(UIU) for offering such a course that assigns me such report; those enlighten me with
knowledge which will be very helpful for me in near future.

ii
 Executive Summary

Modern banking presents an extensive variety of economic services, particularly credit, funds
and payment services and carries out the widest array of economic tasks of any business firm
in the financial system which is a result improvement. Earning a good image of honesty to
pact with money of the shareholder is the vital characteristic of banking process. Internship
program assists to attain realistic understanding along with scholastic understanding. Study is
not complete without realistic details and it helps to recognize genuine situation of study.
This report is prepared by obtaining knowledge on General Banking procedures by getting
chance as an intern in SEBL. The subject ‘General Banking Activities of SEBL’ was chosen
to prepare this report. SEBL intends to play a primary role in the financial activities of the
country. Through adapted service, inventive practices, vibrant advance and well organized
administration; it has made a distinct mark in the area of private banking division by now.
General Banking is the main point of discussion in this report. So, I have discussed its
diagnosis and necessity. General banking operation includes general accounts opening,
requirements of opening accounts, schemes, rate of interest on deposit, cheque clearing and
bills department sections, collection sections, local remittance department and customer
service etc. Human resources is believed to be the most crucial assets of an organization.
Organization like Banks must up bring their human resources in an effective way so that
profit can be guaranteed. In chapter one, a brief introduction of this report is given. It
includes Background of the report, Rational of the report, Scope of the report, Objective of
the report and Methodology and Limitations of the report for this study. In chapter two it
includes the detailed information of the company profile and general banking and in later
chapter it discussed about the Human Resource department of the SEBL. The following
chapter focuses on some findings about HR practices of SEBL along With the SWOT
Analysis, working area and recommendation. Finally, some suggestions were given to the
base of accquired knowledge and experience which was achieved during internship at SEBL
Agargaon Branch Office, for further growth in General banking and convenience in General
banking management and expansion of this Bank. The whole system has been described
elaborately keeping in mind the most important segments. While preparing the report it was
tried to level best to make this authentic and at the same point easily understandable.

iii
 Table of Contents
“General Banking Activities & HR Practices of Southeast Bank Limited, Agargaon Branch” 1
Letter of Transmittal...................................................................................................................i
Acknowledgement.....................................................................................................................ii
Executive Summary..................................................................................................................iii
Introduction................................................................................................................................1
1.1 Background of the report:................................................................................................2
1.2 Rational of the Study........................................................................................................2
1.3 Scope of the Study...........................................................................................................2
1.4 Objective of the Study......................................................................................................2
1.4.1. General Objectives...................................................................................................2
1.4.2. Specific Objectives...................................................................................................2
1.5 Methodology of the Study................................................................................................3
1.5.1 Sources of Information..............................................................................................3
1.5.2 Primary Sources of Data...........................................................................................3
1.5.3 Secondary Sources of Data.......................................................................................3
1.6 Limitations of the Study...................................................................................................4
Company Profile........................................................................................................................5
2.1. Historical Background of the organization:....................................................................6
 Vision.......................................................................................................................6
 Mission.....................................................................................................................7
 Corporate Slogan.....................................................................................................7
 Core Values..............................................................................................................7
2.2 Strategic Priorities of SEBL:............................................................................................8
2.3 Organizational Profile:.....................................................................................................9
2.3.1Corporate Organogram:...........................................................................................11
2.4 SEBL’s Organizational Structure:..................................................................................12
2.5 SEBL’s Operational Areas:............................................................................................12
Division wise Branches:...................................................................................................12
2.6 About Southeast Bank Ltd Agargaon Branch:...............................................................13
2.7 Operational Activities of SEBL:....................................................................................13
Overview of SBL Services:..............................................................................................14
2.8 Functional Division of Southeast Bank Ltd:..................................................................15
CHPTER 3...........................................................................................................................16
General Banking...................................................................................................................16
General Banking:.................................................................................................................17
 General Banking Sections: ..............................................................................................17
1. Accounts Opening Section:...................................................................................17
A. Demand Deposit:.............................................................................................................17
 Current Account:....................................................................................................18
 Savings Account:...................................................................................................18
B. Time Deposits:.................................................................................................................18
 Fixed Deposit Receipt (FDR):...............................................................................18
 Short Term Deposit (STD) Account:.....................................................................19
 Account Opening Procedure:.................................................................................19
 Closing Account:...................................................................................................19
2. Cash Section:................................................................................................................19
3. Clearing Section:..........................................................................................................20
4. Accounts Department:..................................................................................................20
HR PRACTICES......................................................................................................................22
SEBL Human Resource Department:..................................................................................23
1. Recruitment Policy:..........................................................................................................23
GENERAL FLOW TABLE OF SELECTION PROCEDURE:......................................23
2. Training:...........................................................................................................................24
3. Job Evaluation:.................................................................................................................24
4. Pay, Allowance, and Other Financial Benefits:...............................................................25
 Increment...............................................................................................................25
Pay Allowance:................................................................................................................25
Promotion.........................................................................................................................26
5. Leave Rules:.....................................................................................................................27
Leave application:............................................................................................................27
Types of Leave:................................................................................................................27
Casual leave:....................................................................................................................27
Privilege Leave:...............................................................................................................27
Sick Leave:.......................................................................................................................27
Maternity Leave:..............................................................................................................28
Findings & Analysis.................................................................................................................29
Findings:...............................................................................................................................30
SWOT Analysis:..................................................................................................................30
Analysis................................................................................................................................30
Strengths:..............................................................................................................................30
Weakness..........................................................................................................................31
Opportunity:.....................................................................................................................32
 Threats:.............................................................................................................................32
Recommendation......................................................................................................................35
Conclusion................................................................................................................................36
References................................................................................................................................37
Appendix:.................................................................................................................................38
Chapter-01
Introduction

1
1.1 Background of the report:

The internship program is a requisite for the fulfillment of BBA program at United
International University. The learning that as a student learn in the classroom don't make that
much use that they can utilize them in our genuine situation as it just give and guide them a
hypothetical foundation of the course. Be that as it may, this internship program furnish us
with a genuine impression of how actually a work is completed in any organization be it
either in the advertising or the human asset the board division. As a part of this internship
program, I had the chance to join Southeast Bank Limited at Agargaon Branch on 12th
October till 21 December. We have attempted our best to legitimately apply my possibility
and theoretical learning to make this report solid and data situated. Our genuine exertion will
be viewed as effective if this report satisfies the targets of the program.

1.2 Rational of the Study

In this report, it has shown the general banking actions of a commercial bank. For educational
motive, each student is essential to work in a selected institution as an intern to improve the
applied knowledge and experience. After finishing the internship, an internship report should
be ready on the knowledge of internship. For the accomplishment of this internship program
as an interned in the bank named “The Southeast Bank Limited”. As an intern to work on
performs of general banking actions of the bank. Here, this report has exercised some
structures and individual experience over general banking activities of a commercial bank
such as The Southeast Bank Limited.

1.3 Scope of the Study

This report has tried to focus on the academic features of general banking activities, the
general tasks of each department and ladders of account opening. The scope of this report is
restricted to the general banking activities of The Southeast Bank Limited. The report focuses
only overall general banking activities.

1.4 Objective of the Study

The main objectives of the study are follows:

1.4.1. General Objectives

 To perceive the general banking activities & HR functions of SEBL and its
administrations
1.4.2. Specific Objectives

 To increase information about the general banking

 To know the improvement & development of banking operation of SEBL

2
 To understand how SEBL HR department of the branch functions
 To obtain information about the task of SEBL HR department
 To find out the HR related problems of the bank and suggesting the way to solve the
problems.
 To analyze the current performance of the employees and making future predictions

1.5 Methodology of the Study

Methods pursued to fulfill a task or conducting activities to complete a task is called

methodology. In conducting this report the following methodology was adopted in data &
information, planning of reports etc. Both qualitative and quantitative techniques were
applied for preparing this report.

The main focus is on theoretical data in preparing the report. Different data and information
are required to meet the goal of this report. Those data and information were collected from
various sources, such as, primary and secondary which is showed below:

1.5.1 Sources of Information

Here all the information collected different data from several sources, by interviewing the
respective officers and from journals published by the authority - Annual Reports,
Prospectus, Brochures, CRM Manual, Bangladesh Bank Policies, Related Bank notice and
various Policies. The information also collected data from their Training Institution’s
papers those are supplied to the trainee.

1.5.2 Primary Sources of Data

 Personal investigation.
 Face-to-Face discussion
 Observation
 Interview

1.5.3 Secondary Sources of Data

 Manual.
 Daily Affairs.
 Relevant books, Research papers
 Newspapers and Journals.
 Website
 Annual report

3
1.6 Limitations of the Study

To prepare a report on the topic like this in a short duration is not easy task. In preparing this
report some problems and limitations have encountered which are as follows:

• The key restraint of the study was inadequacy of information.

• Requisite extra time for this kind of case study.
• Only for internship program administration limited some matters.
• Some information cannot be shared due to safety and other corporate compulsions.
• As the data are not in organized way mostly, the bank botched to deliver all information.
• Due to time restriction, many of the parts could not be conferred in the existing report.
• Since the bank staffs were very busy, they could not give enough time. Inadequate of
chance to entree to core documents.
• Absence of news or kin journals. All the customers whom we interrogated did not want to
deliver essential data.

4
Chapter-02
Company Profile

5
2.1. Historical Background of the organization:
3 Southeast Bank Limited is a second-generation bank that was established i
The Bank’s glorious journey began as a Public Limited Company on March 12, 1995
through receiving the certificate of Commencement of Business from the Registrar of
Joint Stock Companies and Firms on that date. Its Banking License from the Bangladesh
Bank was received on March 23, 1995. The Authorized Capital of the Bank today is BDT
15,000 million. It’s Paid-Up- Capital and Reserve reached BDT 33,765.13 million as on
December 31, 2017. The Bank had 2,704 Staff of whom 266 were Executives, 1,928 were
Officers and 510 were other Staff as on December 31, 2017.

Southeast Bank was set up by driving business identities and prominent industrialists of
the nation with stakes in different portions of the national economy. The officeholder
Executive of the Bank is. Alamgir Kabir, FCA, an expert Sanctioned Bookkeeper. The
Bank's Overseeing Chief is M. Kamal Hossain, an innovative, experienced and famous
broker of the nation with 35 years of involvement in saving money amazingly.

A group of productive experts deals with the Bank. They make and create a domain of
trust and order that supports everyone in the Bank to cooperate for accomplishing the
goals of the Bank. It has a differing exhibit of items and administrations custom-made
cautiously to take into account the necessities of all portions of clients. Their operational
procedures are organized to address the uncommon and frequently complex needs of the
clients. In the development diagram, the Bank has produced benefit of BDT 1,168.63
million after arrangement and salary impose in the year 2017. The bend continues taking
off upward ordinary making it one of the main and best keeping money establishments in
Bangladesh with an aggregate resource base of BDT 339,288.05 million as on December
31, 2017.SEBL has 136 ATM Booths all over the country. Among these in Dhaka they
have 71 ATM Booths and the rests are located in other Divisions.

The bank drives a broad assortment of business managing an account activity. This inside
business of the Bank includes trade support, term fund, working capital and corporate
back. The Bank is in like manner giving individual acknowledge; organizations
recognized for neighborhood and outside settlements and a couple of things related
organizations. The arrangement of the bank, which is proposed to empower the settled
salary gathering to accumulate in raising standard living is forcefully assessed and has
been commonly esteemed by the customers. The bank has gained ground in all divisions
and end up with the most critical reliably working advantage, which is 19% higher than
that of the most recent year. The achievement has been possible because of the able
organization, committed and submitted organizations given by all elements of the board
and staff or all the more all the trust and assurance that the regarded client had rested in
the bank.
 Vision:
It is particularly critical for administrators and officials in any association to concur upon
the essential vision of that firm to accomplish its long haul objective. An unmistakable vision

6
additionally gives a superior establishment to building up an extensive Mission proclamation.
So foundation a dream explanation is extremely mush important for each firm that should
quick and state forward. Southeast Bank likewise settled their vision proclamation to
accomplish their long haul targets and objective. Their vision is to emerge as a pioneer
keeping money establishment in Bangladesh and contribute fundamentally to the national
economy.

 To be a premier banking institution in Bangladesh and contribute significantly to the

national economy.

 Mission:

A business mission will help us the vision into the reality and is the foundation for
priorities, strategies, plans and work assignment. Southeast Bank is very much concern
about their mission because it can only be revealed by the manager and resolved through
the mission statement. The mission of the hank is stated below:

 High quality financial services with state of the art technology.

 Fast customer service.
 Sustainable growth strategy.
 High ethical standards in business.
 Steady return on shareholders’ equity.
 Innovative banking at a competitive price.
 Attraction and retention of quality human resource.
 Commitment to Corporate Social Responsibility.

 Corporate Slogan:

Bank with a Vision.

 Core Values:

 Integrity
 Respect
 Fairness
 Harmony
 Team Spirit
 Courtesy
 Commitment
 Service Excellence
 Insight and Spirit
 Enthusiasm for work
 Business Ethics

7
2.2 Strategic Priorities of SEBL:

The saying of the Southeast Bank Limited is to discover new innovative keeping
money in a robotized and modernized condition. It goes for giving one stop advantage
and sets itself up to stand up to the new difficulties of globalization and 21st century.
In this way, the primary key needs the bank has taken are as per the following:

 To give strong focus on to an extraordinary degree cost-capable and green

organization through web saving money, electronic store exchange,
mechanized checks clearing, e-bank proclamation, sms alert and so forth.

 To try practical business improvement by ensuring shopper dedication through

quality and opportune organizations.

 To expand mark perceivability by making positive picture of the bank.

 To revive advance towards money related consolidation with development by

up-level of web, Mobile Banking and Agent Banking.

 To mount cutting edge advancements and receive imaginative thoughts for

related incorporation.
2.3 Organizational Profile:

Name of the Company : Southeast Bank Limited

Legal Form : Public Limited Company

Date of Inception : March 12, 1995
Authorized Capital : BDT 15,000 million

Company Registration No. : C-27985 (1831)/95

Paid Up Capital : BDT 9,169.50 million

Registered Office: Eunoos Trade Centre

52-53, Dilkusha C/A
(Level 2,3,4,6 & 16), Dhaka-1000, Bangladesh
Phone: +88 02 9571115, 9576415, 9555466 & 9578324
Fax: +88 02 9550093, 9550094 & 9550086
SWIFT: SEBDBDDH, E-mail: [email protected]
Website: www.southeastbank.com.bd
Tax Payer Identification No.: 555495486932
VAT Registration No.: 19011025625
Chairman: Alamgir Kabir, FCA
Vice Chairperson: Duluma Ahmed
Chairman of the Audit Committee: A.H.M. Moazzem Hossain

8
Managing Director: M. Kamal Hossain
Chief Risk Officer: S. M. Maindin Chowdhury
CAMLCO: A.K.M. Nurul Alam
Company Secretary: A.K.M. Nazmul Haider (Acting)
Chief Financial Officer : Rasedul Islam, ACA (Acting)
Auditors : Pinaki & Company, Chartered Accountants
Tax Consultant : Abbas Khan & Co.
Credit Rating Agency: Credit Rating Information and Services Limited
(CRISL)
Date of Opening of First Branch: May 25, 1995
Year of Initial Public Offer : 1999
Number of Employees: 2,837
No. of Branches 134
No. of Islamic Banking Branches: 05 (five)

9
Cont.
No. of Ladies Branches 02 (two)
No. of Off-Shore Banking Units : 02 (two)
No. of Foreign Correspondents : 825
Listing Status (Shares): Dhaka Stock Exchange (DSE)
Symbol: SOUTHEASTB, Listing Date: April 10, 2000
Chittagong Stock Exchange(CSE) Symbol: SOUTHEASTB
Listing Date: April 24, 2000
Market Price Information: DSE: BDT 22.20, Category A
(as on 31.12.17) CSE: BDT 22.20, Category A
Investors’ Enquiry: Investor Relations Division
Phone:+88 02 9567271, Fax: +88 02 9567273
Eunoos Trade Centre, 52-53, Dilkusha C/A (Level-2), Dhaka-1000
Name of the Bank’s Subsidiaries: Southeast Bank Capital Services Limited
Southeast Financial Services (UK) Limited
Southeast Financial Services (Australia) Pty Limited
Southeast Exchange Company (South Africa) Pty Limited

10
2.3.1Corporate Organogram:

11
2.4 SEBL’s Organizational Structure:

The Chairman is the leader of the Board of Directors. There is one Managing Director who is
additionally the President for the most part controls and administers the real division of the
bank. One Deputy Managing Director reports to him. Four Executive Vice Presidents (EVP)
and one Senior Executive Vice President (SEVP) answer to the Deputy Managing Director.
Official VP Control the Senior Executive Vice President controls the human asset and
promoting divisions. Four Vice Presidents work under Executive Vice Presidents.

The association structure of Southeast bank Limited is very level where every individual
reports to just a single individual which alludes to an exceptionally bunch working condition
for instance. Each officer reports to the FAVP or AVP or FVP or VP or SVP or EVP, AVP or
FVP or VP or SVP or EVP reports to the SEVP; SEVP answer to the Deputy Managing
Director and he answer to the Managing executive.

In the association structure of Principal Branch, SBL we can likewise see that every
individual reports to just a single individual. One Executive Vice President is the head of
branch one First Vice President (Operation Manager) and the in Charges of credit and remote
trade office specifically answer to the EVP. The Operation Manager controls the general
saving money, money, records and PC division

2.5 SEBL’s Operational Areas:

Southeast Bank Limited is a finished administration Bank with a different cluster of

comprehensive scope of suspiciously custom-made monetary administrations and client
amicable straightforward managing an account items and administrations intended for the
requirements of all clients portions. SEBL activities comprise of:
 Real Time Line Banking
 Credit Card
 Debit Card
 ATM
 International Trade Finance
 Commercial Banking
 Investment Banking
 Retail Banking
 Foreign Remittance
 Project Finance
 Mortgage Loan
 Hire Purchase

Division wise Branches:

Southeast Bank Limited has 64 branches in the country. Divisional distributions are given
below:

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 Division Branches
Dhaka 31
Chittagong 17
Rajshahi 4
Sylhet 8
Khulna 1
Barishal 1
Rangpur 2

2.6 About Southeast Bank Ltd Agargaon Branch:

Agargaon Branch opened on. 29 December 2002. The area of the branch is Plot# E-4/B (first
Floor), Agargaron Administrative Area, Shere-e-Bangla Nagar, P.S. Mohammadpur, Dhaka.
The remaining burden in this branch is dependably in high volume. The absolute labor of the
branch is 22. There are One Manager, One Manager Operation, Two Executive Officer, Two
Senior Officer, One Probationary Officer, Two Officer, Five Junior Officer, Two Trainee
Cash Officer, Two Messenger, Three Guard, and One Tea Boy. AB MD Saifur Rahman is
available chief of the branch. The capacity of the branch predominantly isolated into two
wings. General Banking task and Investment activity. General Banking task done by different
segment, for example, Chase area, Bill and Remittance segment, Clearing and Collection
segment, Account Opening segment, Credit segment, Fringe Exchange Transaction and
Sundry segment. The branch can open L/C. The branch gives on-line managing an account,
ATM-money benefit. Exchange hour is monitored by equipped security watches. The branch
takes a stab at a client situated keeping money culture, with reasonable, loaning and alluring
store plans.

2.7 Operational Activities of SEBL:

Products:

Customer Friendly Loan Schemes

Deposite Schemes Deposite Schemes

Pension Savings Scheme Consumer Credit

Saving
Education Saving Scheme Scheme
Short Term Deposite
Marriage Saving Scehme Equity &
Fixed Deposite
Savers Benefit Deposit Entrepreneurship Fund
Scheme
Bearer Certificate of
Deposits
Islamic Bankining

13
Overview of SBL Services:

General Banking Foreign

Exchange
Accounts Opening Letter of credit

Account maintaining. Parties to Letter of

Credit
Account closing
Operations of
Issuing Pay order. Documentary Letters
Bank draft. of Credit

Demand draft. L/C Application

Opening of Fixed Scrutiny of

Deposit. Documents

Investment Service Other Saving

Service

Investment Scheme for Education Savings scheme (ESS)

Doctors
Marriage Savings Scheme (MSS)
Small Business Investment
Scheme Pension Savings Scheme (PSS)

Housing Investment
Scheme

Small Transport Scheme

Car Loan Scheme

Transport Investment
Scheme.

Agriculture Implements
Investment Scheme

14
2.8 Functional Division of Southeast Bank Ltd:

 Board & Share Division

 System & Operation Division
 Treasury Division
 Human Resources Division
 International Division
 Public Relation & Brand Communication Division
 Information Technology Division
 Credit Division
 Corporate Investment Division
 SME Division
 Risk Management Division
 Credit Monitoring Division
 Agri/rural Credit division
 Retail Banking Division
 Card Division
 Anti-money laundering Division
 Branch Management & Operation Division
 Law & Recovery Division
 Islamic Banking Division
 Credit Administration Division
 Compliant Cell
 Disciplinary & Appeal Division

15
 CHPTER 3
General Banking Activities

16
General Banking:

General banking activities is the beginning stage for the whole bank. Like other departments
it offers everyday support to the client. In this department they day by day satisfy the clients
need and furthermore fulfill client's necessity. Consistently, they deposit from the customer
and ask for cash by providing cheque. It’s basically open new account depended on customer
demand, remit funds, issue bank draft and pay order etc. General banking is also known as
retail banking. General banking department owns four functions such as front desk or
account, cash section, clearing section, account section in Southeast Bank. These different
sections perform various functions.

General Banking Sections:

Figure 4: Different activities of General Banking section

1. Accounts Opening Section:

Account opening segment is the most vital segment for a bank just as branches since it
builds up the connection between a broker and the client. Just the record opening isn't
sufficient at some point determination of client for opening a record is critical on the
grounds that there are numerous extortion individuals who manage illicit thing through
bank .So the Bank takes in its choice of clients cautiously. The accompanying works are done
this area. There are two officers performing different capacities in this office. The available
accounts those are two acknowledged by SEBL might be characterized into: a) demand
deposit b) time deposit.

A. Demand Deposit:

The amount in accounts are payable on demand so it is called demand deposit account. SEBL
demand deposit has 2 types of account -

17
 Current Account:

Generally it opened by agent, government and semi-government association; with appropriate

introduction. They don’t take ay interest for deposited amount .The minimum opening
balance is TK 5000. A minimum balance of TK. 500/ - must be kept up.

 Savings Account:

A proper introduction is required for opening the account. The account is open for the savings
purpose. The interest rate of this account is 0.6%. The minimum amount of tk 5000 is
required as initial deposit. The depositor will get interest on the amount deposited in his/ her
account.

B. Time Deposits:

A deposit which is payable at a settled date or after a time of notice is a time deposit. The
procedure of opening is given below:
1. Applicant fill up the relevant application form in prescribed manner
2. He/ She is required to signature on specium signature card
3. For individual information is needed by account holder
4. The Authorized officers analyze the introduction and examine the documents
submitted
5. Issuance of deposit slip deposit must be made on cash no cheque or draft is accepted
6. After depositing the cash one cheque book & pay-in-slip book is issued
7. Thus the account is opened

 Fixed Deposit Receipt (FDR):

Fixed Deposit Receipt (FDR) offers the chance to contribute a settled sum for a settled period
at a settled rate important to guarantee the most extreme return against the well-deserved cash
of clients.
Fixed Deposit for
a. 1 (one) month 3.50%
b. 3 (three) months 6.00%
c. 6 (six) months 6.50%
d. 1year 7.00%

 Short Term Deposit (STD) Account:

18
The account should kept for no less than seven days for having interest. The loan cost is not
exactly the investment funds stores. Frequent withdrawal is disheartened and requires earlier
notice. STD account opening strategies are comparable as investment account.
 Account Opening Procedure:

In SEBL Agargaon Branch acknowledges time deposit through Fixed Deposit Receipt (FDR),
Short Term Deposit (STD), and Schemes and so on. While receiving these deposits, an
agreement takes place between the bank and the client. At the point when the banker opens
an account for the sake of a client, there emerges an agreement between the two. This
agreement will be a legitimate one just when both the parties are able to go into contracts. An
account opening starts the basic relationship and since the banker needs to manage various
types of people.

 Closing Account:

A banker can likewise close the account of his client or stop the task of the record under after
extensive conditions:

• Death of client. Client's craziness and bankruptcy.

• Order of the court one Specific charge for misrepresentation imitation.

• Stop installment of cheque and release unpredictable accounts.

2. Cash Section:

Cash section is very important part for this bank because here the transaction is made. There
different frameworks are kept up by a cash officer in Southeast Bank, Agargaon branch.
Those different frameworks: Vault, cash payment and cash received.

 Vault:

The cash department is known as the hazardous department of any bank. The bank should
have full proof security to stay away from any type of accidents mostly for cash department.
In Agargaon branch, they also possess a very strong security system. Each counter has a
limited amount of cash to them. Carrying excess amount of cash is strictly prohibited here. If
there is excess amount of cash then it is sent to the Bangladesh Bank or if there is shortage of
cash then it is borrowed from head office, Bangladesh Bank etc.

 Cash Receipt:

When customer deposit money to his/her account the employee has to perform some steps.
Employee’s first task is to count the deposited amount and check it. They have to examine
the account title, account number and most importantly the depositor’s signature. They have
to write down the domination of the currency at the back side of the pay slip in the accepting
cash officer book. Last but not the least; the deposit officer must sign on the deposit slip.

 Cash Payment:

19
In case of cash payment the banker should take care of some aspects. First of all, they have to
check the branch name on the cheque. The date in the cheque is required to present only after
the dates are provided. Then they have to check whether the taka in word and the numerical
figure is same or not. The amount written in the cheque must be available in the account. The
provided signature and specimen signature card have to be similar.

3. Clearing Section:

This section they get all kinds of cheques from clients for clearing. It is also the important
part of banking service. There are 4 types of cheque for clearing-

 Inward clearing cheque:

It indicates the cheques which are drawn on SEBL accepted by the other banks in the clearing
house from the representative of the other banks.

 Outward clearing cheque:

Instrument drawn on other branches of SEBL is known as outward clearing cheque. Such
types of cheques are straightly sent to the respective branches.

 Outward bills for collection (OBC):

If SEBL Agargaon branch deliveries cheques to other branch of SEBT then it is called OBC.
Accounting treatment for such term is:
Sender’s Branch Dr.
Depositor’s Account Cr.
 Inward bills for collection:

There are two classifications of clearing;

Firstly cheque received from the other branch of Southeast bank. Such cheques are settled by
delivering to the debiting depositors account and crediting sender’s branch account.

Secondly, cheque from another bank outside of the clearing house. These cheque are settled
debiting depositors account and sending Demand Draft (DD) or Telegraphic Transfer (TT ) in
favor of sender’s bank

4. Accounts Department:

Account department is known to be the nerve center of the bank. In Agargaon branch they
also have account department. In the banking sector, transaction is taken place every day and
these transactions are to be noted properly and functionally as the banks work with the
depositor’s money. Any mistake of recording may harm client's confidence and the bank will
have to tolerate a lot of trouble. Incorrect recording of transaction will occurred mismatch in
the debit and the credit side. To prevent the mistakes the bank offers different department
whose activity is to examine mismatches in passing vouchers or faulty entries or fraud or
forgery. This department of southeast bank limited has also created some internal statement
along with some statutory statements which to be stated to Bangladesh Bank.

20
5. Foreign Remittance:

In a creating nation like Bangladesh, Foreign Inward Remittance is a standout amongst the
most critical drivers of the economy. Remote Inward Remittance altogether supporting the
economy of Bangladesh through its commitment in Balance of Payments and Gross Domestic
Product (GDP). Thinking about this significance, the Southeast Bank is assuming an
imperative job in bringing hard earned remote internal settlement of Bangladeshi ostracizes
through saving money channel. Because of decrease of worldwide oil cost and labor send out
in center east, Bangladesh has confronted negative development in workers' settlement in
initial two quarter of 2017. The Bank has accomplished this through utilizing its best staff,
client centered items and administrations just as wide system both in gathering and
conveyance end. The Bank has extended its settlement conveyance network even in the
remotest piece of the nation through its 132 branches in deliberately essential areas alongside
joining forces with a few NGOs and sub-operator banks in excess of 2300 areas the nation
over. The Bank has maintained its situation to be one of the main settlement getting banks
Bangladesh.

21
 CHPTER 4
HR PRACTICES

22
SEBL Human Resource Department:

The Human Resource Department of Southeast Bank performs a wide range of jobs and
duties. They bear full duty for human activates like work of hiring, training and
improvement, representative administration, worker and network relations, employee records,
compensating representatives and so on. The HR officers of this bank are especially worry to
structure and convey productive and compelling HRM framework, process and practices.
They invest a great deal of energy to guarantee workers fulfillment. They put effort on
finding innovative approaches to guarantee a positive workplace.

1. Recruitment Policy:

The objective of an employee hiring program is to guarantee that the association has various
sensible qualified candidates to look over when an opportunity happens. As Southeast Bank
is worry to realize their long haul goals with the goal that they achieve the enrolling
procedure carefully. The procedure for the enlistment of Probationary Officer is:

1. Circular/Advertisements put in various site and paper.

2. Written Test.
3. Checking the test contents
4. Call for interview
5. On the job training
6. Off the job training
7. Confirmation

Entire process takes limit of one to two months. The incumbents are given priority who have
functional experience and learning in the pertinent fields.

GENERAL FLOW TABLE OF SELECTION PROCEDURE:

1.Advertisement/submission of CVs at HRD Head

Office
2.Sorting out of Applications
3.Preparation of preliminary list
4.Calling the selected applicants for the written test
5.Holding the written test
6.Selection of eligible candidates for the interview
7.Calling the selected candidates for the interview
8.Conducting the interview
9.Investigation of applicant details
10.Final approval by the competent authority
11.Physical fitness for employment
12.Appointment and placement

23
2. Training:

The bank is too much aware for the preparation of their workers to make them expert in
learning, proficiency and practices in their everyday exercises. The bank holds and inspire
employees. For the most part, Southeast Bank organize training for junior dimension officers
at Bangladesh Institution of Bank Management (BIBM), Mirpur, Dhaka to improve their skill
and proficiency. Executive officers are likewise required for training going to courses in
abroad to build up their administrative and operational proficiency.

The followings are some of the available training programs for the employees of SEBL-

 Orientation Training of probationary officers and trainee officers

 Workshop on time management
 Workshop on leadership
 Foundation training on general banking
 Training on credit management
 Training on credit risk management.
 Training on corporate Governance & CSR

3. Job Evaluation:

Job Evaluation is too much important to evaluate inside employment worth of an

organization SEBL pursues a performance assessment procedure to assess their employees
just as to make them useful and productive in their duties. Head office is observing of all
branches employees. They complete a "Performance Appraisal From" to rate their employees.
For the most part it is employees by giving promotion or reward to make them increasingly
profitable.

Based on the following factor the job evaluation task is done-

 Professional Knowledge
 Planning
 Analytical ability
 Judgment
 Attitude
 Communication
 Innovation
 Interpersonal relationship
 Leadership

24
4. Pay, Allowance, and Other Financial Benefits:

 Increment:

Southeast Bank Limited is a service industry. Its tasks are managed on the core value of
professionalism and result orientation. Its human asset is the crucial part for the operational
accomplishment of the Bank.

The nature of the service provider in an organization isn't same. Their character, limit,
dimension of execution, knowledge, yield and responsibility are not equivalent and
similar. Clearly, the action of the service provider working in the Bank is should have
been intermittently assessed and evaluated. Simultaneously, the fittest will endure and
come up in the administration chain of command while the non-performers will fall
behind in race or may at last be disposed of in the common procedure.

1. The pay structure of the Bank for the employees serves yearly increment. The yearly
increment to an affirmed employee will gather based on his/her performance as on the
31'th day of December consistently, except if ceased as a proportion of punishment,
provided that a employees has finished least 180 days affirmed service in the bank.
This condition might be loose by the overseeing Director for greatest 15 days.

2. Employees on probation will not be counted for yearly addition.

3. If there promotion/ reward of an employee effective first January. on the off chance
that addition is expected on the date of advancement, a worker will initially get his
typical yearly increment in the current scale and from there on his/her new
fundamental pay in the review and scale he/she has been advanced will be settled at
the closest higher chunk if there is no correct piece for the sum.

4. Employees who mild noted failing in the performance Appraisal will be forewarned
for development of performance. If there have no progress, proper, administrative act
will be made.

Pay Allowance:

SL Designation Basic House Convey Medical Total

NO Pay Rent
House
Rent
1 VP & HBO 42500 21250@50 2500 5000 71250
%
Of Basic
2 AVP & MO 32500 16250@50 2500 5000 56250
%
Of Basic

25
3 Executive 21500 10750@50 2000 3500 37750
Officer %
Of Basic
4 Senior Officer 19500 9750@50% 2000 3500 34750
Of Basic
5 Junior Officer 13500 6750@50% 1500 3000 24750
Of Basic
6 Trainee 9000 4500@50% 1000 2500 17000
Officer Of Basic
7 Messenger 5700 2850@50% 680 695 9925
Of Basic
8 Tea Boy 4800 2400@50% 650 650 8500
Of Basic
9 Guard 3650 1825@50% 675 580 6730
Of Basic

Promotion:

 Promotion might be considered for the exceedingly meriting employees having

attractive service and administration record.

 Promotion is not a matter of privilege. It must be earned by quality and execution.

 Employees who have negative assessment in performance appraisal form or under

disciplinary activities may not be regarded for promotion

 Promotion generally might take place annually to be valid from 1st January of every
year

 Change of Cadre might take place subject to accessibility of authorized post in the
superior category

 Employees might be promoted based on the following considerations:

 The qualified individuals will be assessed based on standard performance

Appraisal Form.

 Individual assessed as excellent or good may just be considered for promotion

 For thought of change of cadre least capability requirement is Graduation

 Bank may consider quickened Promotion/unit change of any employee

regardless of completeness of cadre change criteria however having
exceptional execution/benefit records and making noteworthy commitment to
the reasons for the Bank

26
  Initial pay on promotion will be set at the least of the scale of the superior
designation. Provided that if his/her salary in the inferior designation is same to or
supreme than the least in the measurement of the supreme post to which he is
promoted, his/her salary in the highest designation will be set at a following phase
above his/her salary in the inferior post.

5. Leave Rules:

Leave application:

All applications for leave will be delivered to the Head of branch/Relevant

Department/Divisional Head which must contain his full location at the time of leave applied
for and on account of leave on the ground of disease or maternity leave must be associated
by clinical certificate showing the time of leave suggested.

Types of Leave:

In case of completing the important conditions the following types of leave might be
accessible to an employee-

Casual leave:

Casual leaves indicates a leave of absence for a very limited period approved to an individual
who might not be able to perform duties at that time because of specific illness or emergency
personal affairs. Casual Leave should not exceed more than 10 days in a year and also not
more than 3 days leave can be taken simultaneously. Casual leave can be attached with
holidays either before it or after it but not with both.

Privilege Leave:

Each employee should get privilege leave on full salary after fulfillment of 1 year @ 1/13th of
the time spend on service.

Sick Leave:

An individual should be provided with sick leave based on the medical ground up to a
maximum of 14 days in a year with full salary. There are some issues that should be taken
into consideration at the time of approving such leave-

1. Sick leaves can be attained only on medical ground and on the medical certificate
from a certified doctor.
2. Sick leave should be credited to the employees leave account on the beginning of the
each year.

27
 3. Sick leave might be availed in combination with any other leave apart from casual
leave.

Maternity Leave:

Maternity leave for the female employees might be approved for duration of 6 weeks
simultaneously. Maternity leave can be availed only for 3 times during the whole period of
services of a female employee with the bank. The interim between the 1st and last maternity
leave if the application for its grant be associated by clinical certificates adopted by the bank

28
 CHAPTER 5
Findings & Analysis

29
Findings:

There are few observations that I had at the period of my internship program given below:

 Southeast Bank Limited has earned well reputation in the banking sector.
 There is a less scope of Training and Feedback Process for the employees.
 SEBL has insufficient ATM Booth all over the country.
 SEBL Lacks of proper employees performance measurement process.
 They have a very effective job rotation process for their process.
 They have insufficient employees.
 SEBL needs to expand their Bank Branches.
 SEBL follows traditional culture in their organization.

SWOT Analysis:

Strengths: Weakness:
-Well Reputation -Weak Advertisement &
-Market Share Profitability Promotional Activities
-Effective Job Rotation Process -Insuffficient Manpower
-Sound Export & Import -Less Scope of Training &
Operations Feedback Process for the
Employees
-Centralized Decision Making
Process

Opportunity: Threats:
-Expanding of ATM Booth -Improper Performance
-Online Banking Measurement System
-Application of 360 degree -Less Scope of Recreational &
Feedcabk Process for the Motivational Activities
Employees -Traditional Culture
-Expansion of Bank's Branches -Fast Technological
Advancement

Analysis:

Strengths:

1. Within 7 years the bank has a rapidly growth in profit and number of accounts. SEBL
has a strong leadership and sponsorship on their field. There administration is also

30
 considered as strength for SEBL. The contributed largely toward the progress and
advancement for the bank.

2. By this time SEBL has already attained highly accumulative growth rate in the
previous years. The number of deposits and loans are also growing quickly and that’s
why market share profitability rising day by day.

3. Job Rotation basically indicates the task or job design method in which the employees
are shifted between two or more job position in a structured way. SEBL’s job rotation
technique is very helpful and effective for their manpower. They perform this task in
a planned and calculated way.

4. Employees serving in the foreign exchange division are very expert and eligible. They
are highly proficient in stirring plenty amount of export and import transaction and
creating a beneficial consumer relationship with valued clients. They abide by the
foreign exchange regulations and procedures very accurately. SEBL ensures its
ultimate devotion so that any accidents do not happen.

Weakness:

1. The productivity of marketing segment of SEBL is less. Their marketing and

promotional campaigns are not effective enough to create a strong image in their
target customer base. They still follow the traditional methods of advertising, such as
newspapers, journals, website etc.

2. The number of employees is not sufficient enough for handling the customers and
sometimes they are also not capable enough to solving client’s problems. Majority of
the rules and practices are not being abided by the executives. The annual
performance appraisal report of the employees is not made properly and thus they
don’t proper feedback of their performance.
3. The available training programs are not sufficient for the employees of SEBL.SEBL
provides traditional training programs for their employees such as, orientation
training, leadership training etc. But with the change of time they have not introduced
the modern types of training like, cross cultural training, IT training etc.

4. At SEBL, all the decisions are taken by the top management, CEO, DMD and board
of the directors. Consequently, because of this type of practice there is only top down
management approach and communication process. The extent of bottom up approach
is very low and the communication scope is also very limited.

31
Opportunity:

1. SEBL has a very limited number of ATM booths available all around the Dhaka city
as well as all over Bangladesh. This also reduces the number of deposit in their banks
because the clients don’t find available ATM booths in case of emergency or need of
money. In this case, SEBL has a wide opportunity of increasing the number of ATM
booths

2. SEBL newly open up online banking but unfortunately they are not conscious of
introducing their clients about online banking. They will have to promote and
advertise the option to the customers. Moreover, the online service user should feel
flexible while receiving the service. This step can assist them to come forward than
the other banks.

3. 360 degree feedback or assessment is basically a process of providing an employee

with remark or comment from all the persons surrounding him. SEBL can also adopt
this method and if any of their employees are less performing SEBL can warn them.
Besides, if the employees are well performing, they can be rewarded.

4. As Southeast Bank has no branches in numerous areas in the nation, they can't work
by and large activities in the economy of the nation. It has only 134 branches all over
the country which is insufficient to provide quality service to the mass target
customers of this industry. Southeast Bank should open more branches to work
increasingly successful activities in the nation. While expanding the branches, SEBL
should also take care that the recruitment process for the employees should be full
proof.

Threats:

1. The performance measurement process for the manpower of any organization should
be able enough to provide the employees with proper direction for the future. They
should use different dimensions such as team building spirit, decision making, skill,
communication skill etc. to measure the performance. Absence of any of these
dimensions in measurement can bring threat for SEBL

2. In most business organization it is known that is an employee is motivated much, his/

her performance will be declining day by day. This is why the organizations spend a
huge amount of money on arranging training sessions and recreational events just to

32
 keep the employees motivated. SEBL lacks of such training sessions and recreational
events which can cause a serious harm for them.

3. This is one of the biggest problems in this country. SEBL follows the traditional form
of culture. There is no scope of using modern culture like, matrix, project etc. That’s
why there is an internal clash among the employees to some extent. This might cost
heavily for the organization in the long run. Moreover, traditional culture approach
can cause dissatisfaction and internal conflict among the employees.

4. The leading banks of the country are adopting newer version of banking software to
implement various transactions. In this case, SEBL can face a threat because they
don’t have the advanced and updated technological back up. Employees are using the
software which is time consuming and full of hassle. Moreover, they also lack the
knowledge of using the latest technology.

33
CHAPTER-6
Recommendation &
Conclusion

34
Recommendation:

Southeast Bank is one of the most thriving banks of Bangladesh with wide development
openings the business. This report gave important acumen of knowledge about where
upgrades were important to enhance the nature of service. Southeast Bank with its solid
corporate picture and association quality can effectively use the introduced dependent on the
discoveries. There are some recommendations given from my point of view:

1. A training program or workshop can be arranged to allow the officers know about the
technological changes also the ins and outs of different account opening and deposit
forms. Long time training is mostly needed for the mid and low level employees.
Enormous counseling facility should be available for the employees. Moreover, they
should give more focus to the existing guards, messengers that can develop their
motivation which is much necessary.

2. To get rid of the manpower crisis, SEBL should calculate the manpower demand and
supply available in the organization, assess the requirements of a particular position
then match those the potential candidate. Only after these SEBL should assign that
employee for that particular position. Otherwise, the management along with the
employee will suffer in the long run.

3. Promoting Sector ought to be enhanced and successful. SEBL should seek after a
incursive promoting to come up into spotlight. Campaign so as to develop a solid
picture renown among the potential clients. Campaign, for example, promotion in the
paper and magazine, bulletin, neon signs, attention message. SEBL can explore
promotion Campaign with its clients especially the corporate customers to develop a
solid report. Television advertisement is likewise a famous technique for pulling in
the potential clients

4. SEBL should strengthen the employee retention and satisfaction by arranging

recreational events such as picnic, annual sports function, celebration of different
traditional occasions etc. They can also increase employee motivation by arranging
various types of career oriented training programs.

5. Lastly, to attain the goal, a bank should found and sick to sufficient and customer
friendly policies, practices and procedures for judging the quality of asset and the
similarity of loan provision and reserve. They should also focus on their human
resource department. Because without having a satisfied and dedicated group of
employees, it will be quite impossible to gain a competitive advantage and survive in
the competition in this industry.

35
Conclusion:

In this three-month term internship program at Southeast Bank Ltd. Agargaon branch, As an
intern it was learned numerous parts of present workplace and collected understanding by
working with the skillful officers in the branch. They are extremely useful and condition is
very fully informed regarding current things. This experience will help a ton in the profession
of job market. There are 48 commercial banks with various quantities of branches and the
challenge is high in part of this industry. In this situation, SEBL is playing essential job in
economy of Bangladesh. Most of the clients are pleased as there are no late services and rest
guaranteed their property is in safe hand. SEBL gives easy loan to poorer gatherings of
individuals in provincial regions and with negligible loan cost SMEs are helped by the bank.
The organization is recorded as AA in Bangladesh Bank which is really demonstrating they
are in the correct way. In the event that we take a look at their yearly report of ongoing years,
the number demonstrates the positive edges which imply their development is expanding
each year. Each organization has their disadvantages and as like SEBL has their as well.
There the management must be strengthen and intuitional. There is absence of training
facilities for officers. Organization must support their representatives for higher target
achievement however such things were not seen in Agargaon branch. In spite of these
inadequacies, their prosperity is blossoming inside and out. Inside brief time the bank
demonstrates their prosperity and It is hoped that the bank all achievement thriving in their
field.

36
References:

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https://www.academia.edu/35271725/Internship_Report_on_General_Banking_Activities_o
f_Social_Islami_Bank_Limited

02. (2018, December 22). Retrieved from

http://www.academia.edu/5038465/General_Banking_Activities_of_Southeast_Bank_Limite
d

03. (2018, December 23). Retrieved from

http://www.academia.edu/19589813/Presentation_on_The_General_Banking_Activities_of
_Standard_Bank_Limited_SBL_

04. (2018, December 28). Retrieved from

http://dspace.bracu.ac.bd/xmlui/bitstream/handle/10361/8944/14364043_MBA.pdf?
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05. (2018, December 29). Retrieved from

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http://www.academia.edu/5038465/General_Banking_Activities_of_Southeast_Bank

37
Appendix:
List of Abbreviation

SEBL Southeast Bank Limited

HRM Human Resource Management
VP & HOB Vice President & Head of Branch
AVP & MO Additional Vice President & Manager in
Operation
BBA Bachelor of Business Administration

38