Honeywell Inc.
Honeywell Inc.
Honeywell, Inc.
SPECTRONICS DIVISION
In early January 1981, Gary Null, marketing manager for Fiber Optics, scheduied
a meeting with mbers of his management team to discuss the
promotion pro
gram prepared by the division's advertising agency. The program represented
the first comprehensive advertising, sales-promotion, and publicity campzign for
the line of fiber optics products manufactured by the Specturonics Division of
Honeywell, Inc.
The consensus of Null's team was that the proposed
campaign was thorough
and exciting. Nevertheless, Null realized that the campaign would have to be ap
proved by top management. Therefore, in the memo to his management team, he
outlined the topics to be addressed:
1. Should we adopt the 1981 promotion campaign as presented to us
2. Ifyes, how can we justify it, and at what expenditure levelP
3. If no, what changes, if any, might we make in the program?
In addition, he asked each member of the group to prepare wrirten argumenrs to
support the position favored.
This case was made possible through the cooperation of the Spectronics Division of Honeywell, Inc.
The case was prepared by Professor Roger A. Kerin and Angela Schuetze, graduate student, Edwin L
Cox School of Business, Southern Methodist University, as a basis for class discussion and is not de
signed to illustrate effcctive or ineffective handling of an administrative situation. Certain names and
data have been disguised.
mirror cffcct, the fiber acceleratcs the movement of light. A light sensor at the
other cnd of the filber "rcads" the data transmitted.
Fiber optics technology has becn heralded as a replacement for copper wires
as a mcans for transmitting data. Four major benefits of optical fibers over copper
wirc have becn citcd. First, they save space, since optical fibers can carry more
information than copper wirc. Second, optical fibers do not create magnetic fields
and arc immune to clcctromagnctic ficlds. Third, optical fibers do not conduct
clectricity and thus can be uscd when electrical cables would be hazardous. Finally,
optical filbers are small and lightweight relative to copper wire. These benefits
prompted scientists to proclaim that fiber opticstechnology would replace copper
wire in the second half of the twenticth century, and a new industry developed.
Competitive Activity
The appeal of
fiber optics technology had attracted a host of firms involved
various applications, and numerous firms in
entered the industry as
system suppliers. Corning Glass Works, ITT, and AT&T's component and
Western Electric division
represent major manufactureis offiber
General Electric, AMP, Motorola, and optics
cable for use in telecommunications.
firms pursuing the fiber optics Amphenol North America represent major
component and system market. In addition, selected
computer manufacturers such as IBM, DEC; and
fiber optics technology. Overall, Sperry-Univac were developing
competitive activity was
great, as the fiber
optics
industry evolved. The various competitors were each seeking a
vantage while actively seeking to stimulate volume technological ad-
through marketing efforts. Cost
HONEYWELL, INC. 349
EXHIBIT 1
Computer 3 3
Total (millions of dollars) $135 $814 $1,868
Note: "Adjustments" include U.S.-manufactured components and systems not used in U.S, equipment,
minus imported parts-that is, the trade balance (exports minus imports) plus inventory change plus
nonproduction use. Nonproduction uses inchude replacement parts, serappage, and parts for R&D. The
concept of adjustment is important in order to reconcile U.S. application requirements and U.S.
production.
Source: Gnostic Concepts, Inc., Menlo Park, California. Printed with permission.
SPECTRONICS DIVISION
Spectronics is a division of Honeywel, Inc., a Minneapolis, Minnesota-based For
tune 500 company. Honeywell, Inc. is a high-technology company engaged in a
variety of businesses that produce computers and controls for information process-
EXHIBIT 2
management,
environmental control, industrial processcs,
ing, cner8y were $4.2 billion; operating
revenucs in 1979
Inc.
spacc and defense. Honcywell,
$478.1 million.
profit was
Optoclectronics is
the busincss of optoclectronics.
Spectronics is cngaged in devíces for
and other electronic
a branch of electronics
that deals with solid-state
and sensing electromagnctic
u
radiation in
generating, modulating, transmitting, Products pro
infrared portions of the light spectrum.
traviolet, visible-light, and and ight-sensing devices, optical
duced by Spectronics include light-emitting data-transmission ports and
and a variety of optic
switches, fiber optics devices, automobiles, and aircraft
components for use in computers, office equipment,
1978. Spectron-
systems. Spectronics was acquired by
Honeywell, Inc. in August
cxceeded $11 million.
ics's total product sales prior to the acquisition
We work closcly with design engineers, and virtually all of our sales and adver
tising cffort is directed toward this audience. We advertise in technical publica
tions and try to communicate state-ofthe-art applications of optoelectronics. I'd
say the total advertising budget for Spectronics is modest, and a good share of
that goes to updating product catalogs and other product-related information.
Fiber Optics
Spectronics had been developing fiber optics data-transmission systems for more
than six years prior to its acquisition by Honeywell, Inc. Principal efforts during
this developmental period had focused on applying the division's engineering
skills to special applications of fiber optics for use in the military. Spectronics's
largest Department of Defense contract for fiber optics was a $2.1 million Army
contract for light-emitting diode (LED) modules for forwardHooking infrared sys
tems. Secondary emphasis was placed on custom applications of fiber optics for
commercial use.
Present product-development efforts for commercial use have focused on
short- to medium-distance applications (under two miles) of fiber optics technol
ogy for local area networking in the computer industry. A "local network" is a data
351
HONEYWELI, INC,
EXBIT 3
DCnterface Link
Duplex
Cable assembly
annon assembly
MDM connector
Crimp-on diode
Spectronlcs Connectors
50urce and
detector pair
-k
DuPont Cable -
The section presents a highly condensed version of the actual program. The main points of the cam
paign are reported in their entirety, however. Selected creative work has been omitted because of space
limitations.
HONEYWELL, INC. 353
Publicity and Sales Promotion Publicity and sales promotion have been
neglected by the fiber optics industry.
(1) to position fiber optics as a current or "now" technology and (2) to position
284
EXHIBIT 4
automatic control and data-handling systems about the practical application of new
instrumentation and analytical and systems-design techniques. Special attention is given to
the processing industry, machinery, and manufacturing, with emphasis on the exchange
of information between industries. CE is considered the leading publication serving the
control and instrumentation systems market. CE should be considered the basic media
vehicle for this market.
Computer Design is published monthly for the digital electronics market. Editorial is
devoted to designers of digital equipment and
systems. Circulation covers design
engineers and engineeringmanagement throughout the total electronics
components, computer equipment, subsystems, OEM-circuits,
We feel CD should be a basic computer-based systems, computers.
and
buy for coverage of our target in the
seminmonthly for specifying designers of electroniccomputer
EDN is published area.
EXHIBIT 5
Media/Insertion/Cost Schedules
Publicity efort Fiber optics has not received the level of media exposure nor
mally accorded a developing technology with such current and potential scope,
particularly within business and mass media. The lack of coverage seems largely
due to an inadequate flow of information from the companies involved in fiber
optics research. In order to provide media with sufficient information to maximize
Spectronics's position, the recommended public relations program focuses on
(1) media symposia, (2) feature stories, and (3) trade shows.
leadership
positioning, Honeywell/
5Cectronics will design its own high-quality exhibit for trade shows. The
Phibit does not need tO De large, nor does it need to alter the current exhibit
policy.
A.p ecia
aleffort will be made to gain editorial attention
during major trade
A nress kit will
be developed for and
distributed to the media
sho W. The agency will serve as press contact, inviting media to visit attending
the
s Spec-
exhibit and arranging interviews with Spectronics spokespeople. Asimple,
troni
ded in each kit will allow media people to ask for information
w-cost card include
o
on eywel/Spectronic by requesting all subsequent news releases or by de
tailing the kinds of data that would most benefit the individual writer.
Seal program promotior As the computer and control OEM industries are
divzed for sales promotion opportunitics, the greatest area of opportunity rests
h e marketing rather than in the engineering and specification ends of their
isiresses. These businesses sel their products largely on the basis of technology
aadhenefits. The marketing of fiber optics as avaluc-added feature of their products
would serve to promote the currency of fnber optics for these user systems.
the development offiber optics as an OEM merchandising tool
The first step in
is the production
of promotional vehicles available to the computer and control
the formation of a
systems
manufacturers. 1o this end, the agency recommends
The hrst pass at an execution ofthis seal may be "WE'VE
"Fiber Optics Quality Seal. art to literature and lapel
Everything from camera-ready logo
SEEN THE LIGHT" free or on a very low-cost basis.
be provided to the manyfacturer
buttons could should,
the logo/seal. Marketing of the merchandising program
Exhibit 6 shows of the Spectronics sales call, supported
be an integral part
from that point forward, other participating manufacturers.
literature and examples of
by explanatory which includes
and sales promotion efforts is $63,000,
The fee for publicity the seal
costs for trade shows,
the four media symposia, and
the out-ofpocket
program promotion.
on promoting a
Creative materials will concentrate
Creative Directions
EXHIBIT 6
WEVE
SEEN THE
IIGHT.
oneywell
Specrons
reader's intelligence. Body copy will play off the headline, visual, and "leader iden
tity" Sample print advertisements (without copy) are shown in Exhibits 7 and 8.
Collateral materials The agency will design and develop an eight-page four
color brochure. The quality of the literature will attest to the resources and
commitment required of a leader. The literature will be impactful, concise, and
informative. The brochure will be used in addition to available technical literature,
not as a replacement.
288
3 S8
EXHIBIT 8
CCODNNATES
e AOMrTAAE
If youre still
MOAKE
OA
designing withcopper wire,
youre probably still designing.
Honeywell
SpectranisS
360
EXHIBIT 9