Consumer Acuity On Select Digital Wallets

Dr. SP. Mathiraj, Shetty Deepa Thangam Geeta, Dr.R.Saroja Devi

Miklesh Prasad Yadav &MadhuArora&Madhu(2019)

Original:

Findings include that there is positive relationship of customer satisfaction with solutions in e-wallets
and negative relation with problems in using e wallets. (Obstacle and Satisfaction)

Paraphrased:

Miklesh Prasad Yadav, Madhu Arora & Madhu’s study (2019, as cited in Dr Mathiraj, Geeta, & Dr. Devi
2019), supported the findings in customers satisfaction in terms of positive relationship with results, and
also the adverse relation with difficulties by means of e- wallets. (Obstacle and Satisfaction)

Sharma, S. K., Mangla, S. K., Luthra, S., & Al-Salti, Z. (2018)

Original:

The concept of the mobile wallet is increasingly adopted in developed and developing countries for
improving the scale, productivity, and excellence of banking services. (adoption of e-wallet).

Paraphrase:

According to Sharma, Mangla, Luthra, & Al-Salti (2018, as cited in Dr Mathiraj, Geeta, & Dr. Devi 2019),
the idea of adopting of e-wallet in our industrialized and developing countries has increased drastically,
as it is designed for refining the measure, productivity, excellent services offered by banks. (adoption of
e-wallet).
Dr. SP. Mathiraj, Shetty Deepa Thangam Geeta, Dr.R.Saroja Devi (2019)

Original:

A digital wallet is a system that securely stores users' payment information and passwords for numerous
payment methods and websites. By using a digital wallet, users can complete purchases easily and
quickly with near field communications technology. (definition of e-wallet)

Paraphrase:

As stated by Dr Mathiraj, Geeta, & Dr. Devi (2019), The digital wallet allows the customers to pay for
purchases with their smartphones, and it is a secured system that can store the payment information
and password on such several methods of payment and including websites for the users. With near field
communications technology, the methods of purchasing can be complete easily and swiftly via the users.
(definition of e-wallet)

Ref
Mathiraj, S. P., Geeta, S. D. T., & Devi, R. S. (2019). Consumer Acuity
on Select Digital Wallets. International Journal of Scientific &
Technology Research, 8(12), 3551–3556.
https://www.ijstr.org/final-print/dec2019/ Consumer-Acuity-On-
Select-Digital-Wallets.pdf
 A Study on Customer Satisfaction Towards E-wallet in Tirunelveli City

S. Lyrics Miruna

Original:

An E- wallet, in simple terms, is a virtual mobile-based wallet where one can store cash for making
mobile, online or offline payments.

As per the mobile wallet app developers, a wallet application provides the opportunity to interconnect
the bank accounts, credit cards, mobile accounts, bills, etc. and better manage all your financial
transactions. (definition of e-wallet)

Paraphrased:

Miruna (2019) stated that E-wallets are mobile applications that store cash and assists in making various
payment transactions online or offline. According to developers of e-wallet applications, it offers a
prospect to a broad range of banking products and services, allowing people to manage their financial
transactions. (definition of e-wallet)

Ref.

Miruna Lyrics (June 2019). A Study on Customer Satisfaction towards E-wallet in Tirunelveli City.
International Journal of Creative and Innovative Research in All Studies, Vol. 2, No. 1, 2019.
 Challenges and Opportunities of Electronic Payment Systems in the Philippines

Michelle Renee D. Ching

Original:

According to Liebana-Cabanillas, Muñoz-Leiva, & Sanchez-Fernandez (2015), through this new mode of
payment in doing online transactions, it gives significant advantages to companies and vendors alike by
increased in versatility, faster transactions, greater convenience, and lower costs among others
(Liebana-Cabanillas et al., 2015). (advantages to companies)

Paraphrased:

Liebana-Cabanillas, Muñoz-Leiva, & Sanchez-Fernandez’s study (2015, as cited in Ching, 2017), this new
payment method for online transactions provides businesses and retailers with several benefits,
including greater flexibility, quicker transactions, greater convenience, and lower prices. (advantages to
companies)

Ref.

Ching, Michelle Renee D. (June 20-22, 2017). Challenges and Opportunities of Electronic Payment
Systems in the Philippines. DLSU Research Congress.
 Study on Consumer Perception towards Digital Wallets

Akhila Pai H.

Original:

6. A large number of the respondents are satisfied with the service provided by them whereas a few
number of the respondents are highly satisfied with the service used.

8. As most of the respondents are satisfied with the service provided, majority of the respondents prefer
to continue using digital -wallet.

12. Security, necessity, time and services used are the factors which influence the preferences of the
respondents.

(customer satisfaction)

Paraphrased:

Akhila Pai H. (2018) stated in her findings that (1) majority of the respondents are satisfied with the
service offered by them, while a minority of respondents are delighted with the service used; (2) The
majority of respondents are pleased with the service provided and prefer to maintain practicing digital –
wallet; (4) Security, necessity, time, and benefits practiced are the factors that affect the respondents'
preferences. (customer satisfaction)

Ref.

Akhila Pai H. (August 12, 2018). Study on Consumer Perception towards Digital Wallets. International
Journal of Research and Analytical Reviews, Vol. 5, No. 3.
 From Physical to Digital: Consumer Adoption Process to E-wallet

Alfina M.M

Original:

In the future, Mobile Wallet is believed to be able to continue to be developed into a payment solution
that is easy and safe for consumers around the world, of course with the support of the latest
technology that can connect smartphones with physical devices such as NFC (Near Field Speech),
soundwaves, and QR Codes, cloud-based solutions.

According to Beutin & Dagmar [3], one criterion that is no less important for mobile payment providers
is to provide incentives together with other services, this is believed to help speed up the adoption
process for some mobile payments, one example is that providers can add discounts and loyalty
program at several merchants. (future of mobile payment and services and incentives)

Paraphrased:

Hence, E-Wallet is bound to evolve into a simple and secure payment solution for consumers worldwide.
Aided by the latest technology that connects smartphones to physical devices such as NFC (Near Field
Communication), soundwaves, QR Codes, and cloud-based solutions. (M.M 2019)

In Beutin & Dagmar’s study (2017, as cited in M.M 2019), One condition that is no less relevant for
mobile payment providers is to include rewards in combination with other services, which is assumed to
help speed up the acceptance process for certain mobile payments. For example, providers may provide
discounts and loyalty schemes at several retailers. . (future of mobile payment and services and
incentives)

Ref.

Alfina M.M (2019). From Physical to Digital: Consumer Adoption Process to E-wallet. Advances in
Economics, Business and Management Research, Vol. 144