Service Codes – Rational SelfCookingCenter® whitefficiency®

Service 10
 What's the cause? SC pump has high water level
 Remedy? Drain SC pump hose

Service 11
 What's the cause? CDS sensor sending too many pulses
 Remedy? See if there is leaking in the level electrode and water path to the steam
generator

Service 12
 What's the cause? CDS sensor without signal
 Remedy? Check if the CDS sensor's signal is blocked of there is low water pressure

Service 13
 What's the cause? Steam generator isn't refilled during steam mode
 Remedy? Check the level electrode's 0-1 signal to the PCB

Service 14
 What's the cause? Level electrode isn't recognizing water
 Remedy? Water conductivity is too low and needs reverse osmosis treatment

Service 16
 What's the cause? Old software structure
 Remedy?

Service 17
 What's the cause? SD card not initialized
 Remedy? Clean the existing SD card or use a new one

Service 18
 What's the cause? Defective SD card
 Remedy? Use a new SD card

Service 19.1
 What's the cause? SD card not inserted
 Remedy? Insert the SD card

Service Codes – Rational SelfCookingCenter® whitefficiency® 1

Service 20.x
 What's the cause? Defective thermocouple
 Probes (x):
o 20.1: Cabinet B1 thermocouple
o 20.2: Quenching B2 thermocouple
o 20.4: Humidity B4 thermocouple
o 20.8: Steam generator B5 thermocouple
o COMBINATION OF FAULTY PROBES CAN DISPLAY (EXAMPLE: FAULTY B2
AND B4 THERMOCOUPLES WILL DISPLAY AS "20.6")
 Remedy? Replace thermocouple

Service 23
 What's the cause? SSR steam short circuit
 Remedy? Repair or replace

Service 24
 What's the cause? SSR hot air short circuit
 Remedy? Repair or replace

Service 25
 What's the cause? Improper water flow during CleanJet
 Remedy? Check the water pressure, water supply, moistening valve and nozzle and CDS
sensor
 BONUS TIP: One of our members, Ectofix, provided a helpful Service 25
troubleshooting sheet to help resolve this issue even further

Service 26
 What's the cause? Permanently closed drain valve
 Remedy? Replace the drain valve assembly

Service 27
 What's the cause? Drain valve won't close during initialization
 Remedy? Start the rinse/abort program

Service 28
 What's the cause? Thermocouple steam generator B5 temperature is above 356°F
(180°C)
 Remedy? Indicator will go off when temperature goes below 230°F (110°C)

Service 29
 What's the cause? PCB temperature is above 185°F (85°C)
 Remedy? Check the air filter, cooling fan and control panel gasket as well as external
heat sources and air escape openings

Service Codes – Rational SelfCookingCenter® whitefficiency® 2

Service 30
 What's the cause? Unit runs in emergency humidity control
 Remedy? Humidity control is out of function and needs to be repaired or replaced

Service 31.x
 What's the cause? Faulty core probe
 Probes (x):
o 31.1: Shaft probe
o 31.2: Fifth probe (near shaft)
o 31.4: Fourth probe
o 31.8: Third probe
o 31.16: Second probe
o 31.32: First probe in tip
o COMBINATION OF FAULTY PROBES CAN DISPLAY (EXAMPLE: FAULTY
FOURTH AND THIRD PROBE WILL DISPLAY AS "31.12")
 Remedy? Repair or replace the faulty probe

Service 32.0-1-2
 What's the cause? Faulty ignition box
 Ignition boxes:
o 32.0: Ignition box top
o 32.1: Ignition box bottom (floor models only)
o 32.2: Both ignition boxes
 Remedy? Change the ignition box that appears in error code

Service 33.1-2
 What's the cause? Faulty ignition box
 Ignition boxes:
o 31.1: Ignition box bottom (floor models only)*
o 31.2: Both ignition boxes
 Remedy? Check the ignition wiring or ignition box gas valve and supply

Service 34.xx
 What's the cause? Bus signal problems
 Probes (x):
o 34.1: Motor top
o 34.2: Motor bottom
o 34.4: Ignition module top
o 34.8: Ignition module bottom
o COMBINATION OF BUS SIGNAL PROBLEMS CAN DISPLAY (EXAMPLE:
IGNITION MODULE TOP AND BOTTOM WILL DISPLAY AS "34.12")
 Remedy? See if the bus cable plug and cable connection are connected or damaged

Service Codes – Rational SelfCookingCenter® whitefficiency® 3

Service 35
 What's the cause? Bus signal can't be processed due to disconnected ultravent
 Remedy? Connect the ultravent

Service 36
 What's the cause? Defective differential pressure sensor P1
 Remedy? Repair or replace the sensor

Service 37
 What's the cause? Differential pressure sensor P1 isn't in expected range
 Remedy? Check the connection of hoses

Service 40
 What's the cause? Care pump is broken or doesn't fill enough solution into the steam
generator
 Remedy? Check if the hose from the care pump outlet isn't kinked and reset error by
completed a successful rinse program

Service 41
 What's the cause? Defective solenoid valve Y3, blocked moistening valve or CDS isn't
sending pulses
 Remedy? Resolve issue and reset error by completed a successful rinse program

Service 42
 What's the cause? Defective solenoid Y4 Care, hose to Care container blocked/kinked
or CDS isn't sending pulses
 Remedy? Resolve issue and reset error by completed a successful rinse program

Service 43
 What's the cause? Solenoid Y1, Y3 or Y4 is passing water/won't close and CDS is
always sending pulses
 Remedy? Reset error by completed an abort program

Service 44
 What's the cause? Steam not heating during CleanJet+Care
 Remedy? Reset error by completed an abort program

Service 60
 What's the cause? Incorrect initialization of ignition box
 Remedy? Check the gas settings and switch the unit off and on again before running SD
Repair program

Service Codes – Rational SelfCookingCenter® whitefficiency® 4

Service 63
 What's the cause? Self-test running without water
 Remedy? Allow the unit to cool down and see if B1, B2 and B4 are below 104°F
(40°C); Set Selftest to ON and switch unit off and on
again before running Selftest

Service 100
 What's the cause? Defective SC pump or calcified level electrode
 Remedy? Reset error by completed an abort program

Service 120
 What's the cause? Defective Care pump M12 or level electrode
 Remedy? Reset error by completed an abort program

Service Codes – Rational SelfCookingCenter® whitefficiency® 5