ABB Power Generation Care
Service agreements built with care
Consistent delivery. Constant improvement. Continuous care.
Our objective is to help you improve your operational efficiency.
Introducing ABB Power Generation Care,
the global standardized service agreement framework that helps our customers:
Cut complexity Control cost Maximize capital
Less time wasted. Fewer hassles. More predictability. Fewer surprises. ABB equipment. Your equipment.
Simplified service interaction. Consistent service delivery. Customized service alignment.
Services performed safely and efficiently with Structured approach with fixed annual Issues detected early enough to take
one point of contact from the start through pricing, so customers have a consistent action, and improvements implemented
the duration of the contract. experience every time. that avoid problems and sustain gains.
1. W
e start with your assets so we‘re on the same page
Drawing from our installation database, ensuring revision levels and performing a health check if desired
Breakers Control Systems Drives and Motors
Electrical Equipment Instrumentation Measurement Products
Power Products SCADA Systems Transformers
2. We work with you to understand your needs
Timely local Added asset Improved New fea- Parts and Lower Longer High asset
If you High asset Higher
and remote and process and up- tures and repair production asset and process
need utilization? production?
support? support? dated skills? functions? availability? costs? lifecycle? reliability?
Predictable
Then Services Optimized Reduced Maximize
Rapid Training Equipment Equipment Increase asset and
you supporting equipment variable asset and
response to for plant lifecycle repair return on process
should mainten- and production process
issues. personnel. support. support. investment. perfor-
consider ance. processes. expenses. availability.
mance.
2 ABB Power Generation Care | ABB brochure
Consistent delivery. Constant improvement. Continuous care.
3. Together, we determine the services that meet your needs
Starting with a LifeCycle Assessment if desired
Customer need Meeting that need Customer benefit
Higher availability
Core - Support for maintenance, engineering,
and operations staff for day-to-day
guarantees fast and flexible service maintenance and operation.
Guaranteed response for response to maximize equipment - Structured service strategy and
corrective service and technical availability. maintenance kits to get and keep
support for control systems. plants running.
Better asset performance
Select
- Maintaining and extending the lifetime
of installed assets. Protected equip-
Provides powerful tools and our ment and intellectual property.
Improved operator procedures and knowledge base to optimize and - Regularly scheduled updates and
responsiveness, and connectivity to extend equipment life. upgrades to run optimally and keep
other systems and devices.
up-to-date.
- Cost control, budget stability and
predictability.
More quality production
ProActive - Improved plant performance
and reliability.
Increases productivity through - Identify risk areas (process, asset, and
Higher control system efficiency without
usability and efficiency optimization of staffing) with mitigation plans to close
having to invest in new equipment.
equipment and processes. identified gaps.
Improved operations
Enterprise
- Optimization of plant automation,
electrical assets, and the
Collaboratively manages your assets, production process.
Emergency maintenance, reduced operations, and risk to deliver - Proactive identification of operational
maintenance costs, improved reliablity strategic business results. degradation.
and longer asset life.
ABB brochure | ABB Power Generation Care 3
Consistent delivery. Constant improvement. Continuous care.
4. We apply expert people, processes and tools to perform services
From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software
Core Select ProActive Enterprise
9AKK106930A6153
5. Let‘s get started
Choose the options that optimize your agreement.
Program services x - Included o - Optional Core Select ProActive Enterprise
Security/anti-virus patch validation status x x x x
Cyber security patch delivery (monthly) o x x x
Security
Cyber
Security maintenance and remediation services o o o
Patch deployment services o o o
Security monitoring solutions o o
Customer loyalty offers x x x x
& Sustainability
On-site support solutions x x x x
Maintenance
Spare parts and repair solutions x x x x
Unlimited product technical phone support (response commitment) Next business day 4 hours 1 hour 1 hour
Disaster Recovery & Backup Solutions (DCS & Operational Networks) o x x
Hydraulic system support and services o o o
Turbine control support and services o o o
Annual usage report x x x x
Improvement
Operational
Power plant tuning service o o o o
Operational reports and reviews o o o
Corporate/central engineering support o x
Operational performance monitoring o o
Web access support x x x x
Training and learning solutions o x x x
Performance
& Reliability
Annual performance and reliability checks o x x
Remote support solutions o x x
Application/process support x x
Designated support leader x x
Diagnostic controls monitoring solutions o o
Annual installed system life cycle report x x x x
Life Cycle
System
Software maintenance x x x x
Operational system total life cycle program o x
Control system total life cycle program o x
