Scribd
Upload
245 views13 pages

15 at - The - Hotel

The document provides information about hotels, including what a hotel is, the services they provide, common areas in hotels, and some vocabulary related to staying at hotels. It discusses things like hotel rooms, amenities, check-in/check-out processes, costs, and complaints customers may have. It also includes some exercises to practice comprehending information about hotels and holding conversations related to making reservations and dealing with issues that may come up.

Uploaded by

Rafael Burgos Cabanilla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
245 views13 pages

15 at - The - Hotel

The document provides information about hotels, including what a hotel is, the services they provide, common areas in hotels, and some vocabulary related to staying at hotels. It discusses things like hotel rooms, amenities, check-in/check-out processes, costs, and complaints customers may have. It also includes some exercises to practice comprehending information about hotels and holding conversations related to making reservations and dealing with issues that may come up.

Uploaded by

Rafael Burgos Cabanilla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 13

At the Hotel

At the Hotel
Introduction

A hotel is an establishment that provides


lodging and usually meals, entertainment,
and various personal services for the public.
2
At the Hotel
Vocabulary Exercise
Label the pictures with the words below
and say what they are for.

1 2 3 4

5 6 7 8

What other things can you find in a hotel?


3
At the Hotel
Sentence Completion

lobby reception bellboy maid amenities


baggage deposit linen rate vacancy

Complete the sentences with the words above.

1. We are located downtown, so we are close to all of the ________.


2. If you need help with your ________ we have a cart you can use.
3. The ________ will take your bags to your room for you.
4. You will not receive your ________back if you cancel.
5. Towels are available at the ________.
6. Put a sign on the door if you want ________ to come in and change
the sheets on the bed.
7. We only have one ________ left, and it is for a single room.
8. You can stand in the ________ and wait for your bus.
9. We will come in and change the ________ while you are out of
your room.
10. Our ________ change depending on the season.

4
At the Hotel
Hotel Expressions
Match the column A to column B.

1. bed and breakfast a. a bed for one person


2. check-in b. money a guest owes for repairs to hotel property
3. check-out (when caused by violent or careless acts)
4. complimentary c. a home that offers a place to stay and a place to eat
breakfast d. go to the front desk to receive keys
5. damage charge e. a bed large enough for two people
6. double bed f. free of charge breakfast
7. king-size bed g. to remain somewhere for longer than expected
8. late charge h. the most amount of people allowed
9. maximum i. extra large bed
capacity j. to serve food
10. stay on k. delivery of food or other services requested by guests
11. queen size bed l. return the keys and pay for the bill
12. room service m. a morning phone call from the front desk, acts as an
13. single bed alarm clock
14. wake up call n. a bed for one person
15. serve up o. a fee for staying past the check-out time

5
At the Hotel
Reading Exercise
Hotel Tips
Before I go on vacation, I always make hotel reservations in
advance so I have a place to stay. I usually look online for cheap
hotels or other accommodations. Sometimes, I book a nice hotel
that has a number of amenities like a swimming pool, exercise
room, or kitchenette. These rooms often come
furnished with a microwave oven and a small
refrigerator. If I eat at a restaurant at the hotel, I
just have the meal billed to the room and pay for
the room charge and meals at the same time.
Other times, I just look for cheap hotels or motels
that provide the basic necessities. If I really want
to save money, I reserve a bed at a hostel. The
price is cheaper, but I have to share a room with
other customers, which doesn't bother me at all.

Discuss the words in bold.


6
At the Hotel
Reading Comprehension

Answer the questions about the passage.

1. What does in advance mean?


2. Why does he make a reservation in advance?
3. Where does he usually look for cheap hotels?
4. Give examples of amenities.
5. What does he do when he eats at a restaurant at the
hotel?
6. Where does he go if he wants to save money?
7. Describe a hostel.

7
At the Hotel
Dialogue
Complete the dialogue below and practice.

hold on double room can I help you


credit card kind of room single room
per night dining room reserved

Receptionist: Fairway Hotel. ____________?


Customer: Hello, I would like to book a room for tonight.
Receptionist: What ____________would you like?
Customer: I’d like a ____________, please.
Receptionist: ____________, please.... I’m afraid all our single rooms are
____________.The only room we have available is a double.
Customer: How much for the __________?
Receptionist: Sixty dollars ____________.
Customer : Does that include breakfast?
Receptionist: No, but breakfast is available in our ____________.
Customer : OK, I’ll take a room for tonight (only).
Receptionist: I’ll need to get your ____________ information to guarantee
your room....
8
At the Hotel
Picture dialogue
Make a dialogue using the pictures below.

Customer:

Receptionist:

Customer:

Receptionist:

Customer:

Receptionist:

Customer:

Receptionist:

9
At the Hotel
Hotel Complaints

What can you say in the situations below?

1. The food in the hotel is awful.


2. The hotel is boring. (no nightlife, no activities…)
3. The staff is unfriendly.
4. The room is very hot.
5. The heater is not working.
6. The internet connection is poor.
7. The linen is stinky.
8. The sink is broken.
9. The TV has a poor signal.
10.There are bedbugs.

What other complaints can you add?

10
At the Hotel
Express Yourself

1. Have you ever checked into a hotel?


2. Do you like staying at hotels? Why/why not?
3. How often do you stay at hotels?
4. Do you normally stay at hotels for work/for pleasure?
5. What's the longest you've ever stayed at the same hotel?
6. Have you ever been to a hotel for a special occasion,
such as a wedding or conference?
7. Are there many hotels in your country/where you live?
8. What's the best hotel you've ever stayed in?
9. What do you look for when choosing a hotel? (for
example, price, comfort, facilities)
10. Which features are the most important for you –
swimming pool, sauna, air conditioning, good view, good
food, TV, internet connection, gym?

11
At the Hotel
Pronunciation
L sound R sound
light right
lace race
glass grass
full fur
lane rain
lead read
lot rot
load road
lock rock
law raw
belly berry
lack rack
late rate

12
The End

You might also like