Prompt #1: Describe your ability to utilize the H.E.A.R.
Model (or the difficulty you had
using it).
· This module is something I once observed my Director use. I was very observant of
her ways and how she was listening to others and responding. After reviewing the
HEAR model, it is not is very clear how and why she used this. After the learning, I was
able now to try it with a clear understanding of its benefits. Even though I learned the
accurate HEAR model in the course, I have attempted to gain practice multiple times.
My ability to stay composed and checks my non-verbal communication signals has
been an ongoing effort of mine. During this practice round, I found it easy only because
I had a better idea of continuing this conversation. The only challenge was the ability to
mock a scenario to do it.
Prompt #2: Describe the difference between using H.E.A.R. and not using H.E.A.R.
· When you use HEAR, you support both parties throughout the journey of the
conversation. Showing the ability to be engaged, rephrase, and understand the
speaker. I find this simple tool to support conflict, and it takes a lot from both parties to
not allow their emotions to conquer the conversation. In the past, when I was attempting
to deal with conflict, I had a hard time getting the other party to understand me or take
the message the way I wanted it to be heard. The majority of the time, my audience
continued to get defensive because I could not listen to them and/or accept their option.
When you don't use the HEAR method, the conversation is usually a one-way
conversation that allows room for error and leaves room for "closure"
Prompt #3: Were you able to identify the EVENT? Were you able to identify the other
person's REACTION? Describe the EVENT and the REACTION.
· I was able to identify the EVENT. When my friend shared his frustrations with his peer
in his office, he was having difficulty working with this individual because of her lack of
effort. His reaction was very emotional, but you can tell his emotions were conquering
the conversation when describing multiple incidents. So I stayed very calm and helped
him feel that I was listening and was accepting his feelings.
Prompt #4: Describe how successfully or unsuccessfully your partner used
the H.E.A.R. Model.
· My friend could not successfully use the HEAR method because he had a hard time
not letting his emotions dictate the conversation. When we were conversing, his ability
to not respond immediately and listen was hard. He always had something to say or
explain because of what he is passionate about.
Prompt #5: Identify William Ury's 3 Most Important Reasons to Listen
· It helps us understand the other person’s side better
· Helps us humans build relationships/connect
· Helps the other person listen
Prompt #6: Connect a personal experience to each of those 3 Most Important Reasons
to Listen. Your experience may be a time when either you successfully or
unsuccessfully made use of that reason.
· At work, I work closely with my Director. She shows great effort in listening. It draws
you more to them, and when you ask for feedback or want to work something out, it's a
lot easier to buy into her advice and leadership. One thing that I have learned from her
through observation or just being in the conversation she says, "So what I hear you say
is…." This was my most significant aha moment because it allowed me to feel heard
and that she was processing my asking from her.
Prompt #7: Identify at least one additional insight from Ury's Video that you find
interesting or pertinent, or valuable. Be sure to explain why you find it interesting,
pertinent, or useful.
• “Listening may be the golden key that opens the door to a human
relationship.”
• When he said this in his video, we don't consider it enough when handling
conflict or just having a simple conversation. When I heard this quote, we do
a lot of talking as a society but don't confirm anything is retained. As a leader
in my organization, I found it to be easy to be the one to talk to the most and
prevent my team from even having a voice. At work, for my team to buy into
my transformational leadership approach, I feel that it's essential for them to
have a voice and be heard. In my most recent meeting, I was doing a lot less
talking and made sure my meeting allowed everyone to feel included.
