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Quiz Chapters 7 To 10

This document contains a quiz with multiple choice questions from chapters 7-10 about performance management concepts. The questions cover topics like communication plans, controlling biases, developmental plans, coaching behaviors, contingent pay plans, and legal issues like misrepresentation. The quiz is testing understanding of key terms, objectives, and processes related to performance management systems.

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Michael Clifford
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94 views3 pages

Quiz Chapters 7 To 10

This document contains a quiz with multiple choice questions from chapters 7-10 about performance management concepts. The questions cover topics like communication plans, controlling biases, developmental plans, coaching behaviors, contingent pay plans, and legal issues like misrepresentation. The quiz is testing understanding of key terms, objectives, and processes related to performance management systems.

Uploaded by

Michael Clifford
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Quiz Chapters 7-10

Chapter 7
7.1 Which of the following questions should a communication plan answer?
A.What is performance management?
B.How does performance management fit in our strategy?
C.What are my responsibilities?
D.All of the above

7.2 Selective _________________ is a tendency to expose our minds only to ideas with
which we already agree.
A. exposure
B. perception
C. retention
D. none of the above

7.3 To control biases and increase acceptance of the performance management system,
increase ______________ involvement.
A. human resource
E.employee
F.customer
G.none of the above

Chapter 8

8.1 Which of the following objectives are objectives of developmental plans?


A. Sustain current performance.
H. Improve performance.
I. Prepare employees for advancement.
J. All of the above

8.2 Developmental activities include:


A. On-the-job training
B. Courses
C. Job rotation
D. All of the above

8.3 ___________ is/are a developmental process that consists of a one-on-one relationship


between a senior (mentor) and junior (protégé) employee.
A. Job rotation
E. Self-guided reading
C. Mentoring
D. Temporary assignments

Chapter 9
9.1 Coaching consists of which of the following behaviors?
A.Giving advice, guiding employees, giving employees confidence, and helping them to
gain better competence
B. Directing employees, punishing employees, and ensuring they get their job done
C. Guiding performance, planning daily activities, designing on-the-job training, and
punishing employees
D. None of the above

9.2 _____________ is the coaching behavior that involves rewarding an employee’s positive
performance.
A. Giving feedback
B. Motivating employees
C. Documenting performance
D. Developing employees

9.3 ____________________ describes the coaching behavior that involves gathering information
on whether performance deficiencies are due to lack of knowledge and skills,
abilities, motivation, or situational factors beyond the control of the employee.
A. Giving feedback
B. Motivating employees
C. Diagnosing performance problems
D. Documenting performance

Chapter 10

10.1 Contingent pay is also referred to as ______________.


A. gainsharing
K. pay for performance
L. base pay
M. none of the above

10.2 When a CP plan is implemented, organizations need to make clear:


A. What is expected of employees
F. What specific behaviors or results will be rewarded
G. How employees can achieve specified behaviors or results
H. All of the above

10.3 When an employer discloses untrue favorable performance and this information causes
risk or harm to others, such an action is called ____________________.
A. misrepresentation
I. defamation
J. negligence
K. none of the above

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