Change

Management
Training Course

3 Day Course

Office No. 1, Second Floor, Florida Arcade, 18B Goldman Street

,Florida, 1709, Gauteng, South Africa
+27 (81) 432 1537 | TEL: +27 (11) 425 1748
www.prosam.co.za
COURSE OBJECTIVES

“Change is the only constant that we can rely on in the business world. It is critical that organizations
understand change, promote change, cope with change, and value change”

This programme seeks to empower Change Managers, Chief Executives, Directors, Department Heads,
Line Managers as well as Officers who wish to facilitate and lead various value adding projects in their
departments and teams in order to be much more effective.

The two day course will provide attendees with clear insights on how to effectively motivate people
through corporate culture or organisational change. It will equip them with effective skills and
knowledge for managing and communicating change. It will further ensure that the natural tendency of
sliding back to previous status quo is effectively averted.

COURSE TARGET ACHIEVEMENTS

When you have completed this course you will be able to:

• Understand the nature and implications of Change

• Describe how to implement a Change Program
• Identify and overcome Obstacles to Change
• Using the knowledge gained, and contributing in effective change in their organization
• Understand the impact of change in individuals and the organization
• Understand the requirement for a sound change process within the organization
• Explore and use different principles and models to suite own organisational change circumstances
• Plan for and implement gradual scheduled change as opposed to a big bang
• Identified ways they can positively lead and motivate people through cultural or organisational change
• Developed skills for effectively communicating change
• Identified ways they can help team members cope with change
 • Compelling reasons for change
- Responding to resistance
- Conveying compelling reasons for change
COURSE CONTENT
- Organisational Specific Scenerios that
The following are some of the major highlights
warrant change
of what will be covered:

• Foundation for Change Management

As specified by client
- What is change management?
Course Content, but no limited to:
- Transition vs. transformation
- Drivers of Organizational Change
1. Definition of Change
- Business functions and processes
2. Making a case for change
- The business value of change management
3. Johari’s Window & Gleicher’s Formula for
- Goals, objectives and success criteria
change
4. Winning over key stakeholders and
• Change management principles
influencers
- Drawing upon past experiences of change
5. Developing Strategic Change Initiatives
- Nine key principles of managing change
6. Creating a climate for change
- Clear vision and objectives for change
7. Planning for Change
• Three steps to creating a clear vision
8. Preparing for Change
• Imaging your vision
9. Implementing Change
- Change Management Models
10. Managing Reactions to Change/
• Lewin’s Model
Addressing resistance and removing barriers
• ADKAR Model
11. Monitoring the Outcomes of change
• People, Place, Process & Tools Model
initiative
• Kotter, John & Cohen’s 8 Step Change Model
12. Sustaining change in a changing
environment
• Emotional responses to change
13. Practical: Develop a change strategy/plan
- Business and personal impacts of failing to
deal with people’s needs & concerns
Detailed Course outline:
- Identifying our own response to change
- Kubler-Ross Transition / DREC change curve
• The case for managing change
- Realising the need for change -
- Experiencing change
- Recognising the impact change can have on
standards
- The ‘Change Game’ exercise and group
review
 • Building momentum and managing
resistance to change
- Being an agent of change
- Proactively Managing Change
- Driving momentum
• Ensuring Readiness for Change - Recognising the reasons for resistance
- Clarity of current vs. future state - Our reactions to resistance
- Establishing performance metrics - Dealing with resistance with the right
- Sponsor and stakeholder engagement change management strategy
- Risk assessment and countermeasures - Engaging the change management team
- Training and development planning - Overcoming resistance to change
- Communications planning - Managing the fog of transition
- Building the case and socializing change - Monitoring and adjusting change
- Syncing change with project management
• Transition Phases & Change Management - Ensuring sustainability of change
Processes
- Change is a Process • Applying the learning and next steps
- Change management roles and - Review of learning and action planning
responsibilities - Celebrating Success
- The change management roadmap
- Implementing your Change Management
Plan / Programme
- Scoping change from 360°
- The dynamics of organizational culture
- Business process change continuum™
- Agile change management- Quick wins/
“Low hanging fruits”
- Additional Factors to consider during the
transition phase.
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