CARLO ANTONIO C.

AVERIA
#4 Caballero Road. Pilar Village,
Las Piñas City, Metro Manila
Mobile: 09175462423
E-mail: [email protected]

OBJECTIVE:
To be able to contribute in the company’s growth and success with the full use of my skills and abilities.

EDUCATION:

2001 – 2008 DE LA SALLE – COLLEGE OF ST. BENILDE

Bachelor of Science in Business Administration, Major in Computer Application.
Taft Ave., Manila

1997 – 2001 MANRESA SCHOOL

Completed secondary education, March 2001. Received awards for Best in Sports and a
Loyalty Medalist. Member of the School’s Varsity Team (Captain Ball – BaseBall) and
CAT – 1 Non-commissioned Officer. B.F. Homes, Parañaque

1991 – 1997 MANRESA SCHOOL

Completed Primary Education. B.F. Homes, Parañaque

WORK EXPERIENCE:

July 2006 – Sept 2006 OJT - DOW Chemical Philippines

Assistant to the Assistant HR Manager, managed files of employees such as
leaves, seminars to be attended, etc. with the use of different Microsoft Office
programs.
February 2009 – August 19, 2011 SPi Global
Design Analyst - Senior Design Analyst - Project Analyst.
- Gathers source data through e-mail and analyzes their workability to check for
format and structure consistency
- Creates conversion instructions document based to be submitted to conversion
engineers for coding.
- Pioneer in the Maintenance team. Mainly to ensure quality of documents
displayed online and to perform all tasks requested by team leaders and content
specialists through webstar incidents/tickets.
- Provides issues, feedback and approval of the Conversion Instructions
document.
- Receives and investigates inquiries or complaints through a ticketing system.
Determines to which process or team the concern should be forwarded (e.g.,
conversion complaints are given to the Software Engineers).
- Communicates with client to understand expectations, requirements and
issues/concerns and update status of assigned tasks
- Provides issues or approval of output online.
- Performs a post-release check-out or live test to further assess the accuracy or
quality of the converted file
August 22, 2011- January 2013 Hewlett – Packard Philippines
Server Provisioning Coordinator
- Communicate with the clients with regards to the servers ordered,
specifications, revisions, clarifications and issues.
- Notify customers once their servers ordered and applications have been
successfully created and installed.
- Notify clients/requestors of each server order if any error has been made
with an order. Set up a call if needed to provide proper knowledge transfer.
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Monitor status of each server build. Send updated report to the necessary
recipients daily.
- Communicate with the technical team to distribute server build tasks,
deadlines of server requests and to inquire about reasons for delay of server
builds.
- Distribute available hardware and ip addresses or each server request.
- Communicate with the Capacity Management team to request for additional
hardware, if unavailable. And to report errors with the hardware.
- Communicate with the Server Provisioning lead to report escalations and
inconsistencies affecting operations.
- Creates daily reports of status of server builds and sends to all involved
personnel (project managers, team leaders, direct managers)
- Conference call meeting twice a week with the project managers to report
verbally the status of a server build/s and to indicate if there are any issues
affecting the target delivery of a server.
- Discuss via meeting the entire process of a server build and relay
requirements to new clients.
- Takes ownership of new request and coordinates the provisioning activities,
ensuring the automated and manual process complete successfully.
December 8, 2014 – December 2016 AIG Shared Services
Data Quality Coordinator
- Monitor insurance claims online (company website) and verify errors within
each claim.
- Communicate (call or email) with AIG offices handling each claim with
errors to obtain the correct information.
- Submit monthly reports to account managers regarding the compliance rate
of each account.
- Weekly meetings with the process owner to report status of each account
and obstacles encountered in every step taken.
December 2016 – September 2018 AIG Shared Services
Data Quality Analyst
- Provide training and guidance to all data quality coordinators as necessary.
- Provide coaching to the data quality coordinators as necessary.
- Monitor compliance of all the accounts handled by each coordinator to
ensure integrity of reports being released to the account managers.
- Monitor all data being received in the database to be able to fix errors even
before the accounts team or the clients review the claims.
- Submit modification (not handled by our team) requests to claims as
required by the clients or account managers.
- Review claims to check if these are placed in the correct line of business.
- Handling of team mailbox to accommodate all requests coming in and
assign to myself or to the account owner.
- Give or receive calls to or from account managers and process owner as
necessary depending on the severity of the issue encountered.
- Weekly video calls with the process owner to receive knowledge transfer
and discuss status of each data quality coordinator and their accounts.
December 2018 – April 1, 2021 Remotestaff – Impulse Screen
Video Ads Processing, Cutting, Catalogue
- Download videos from the company server and edit and cut each video.
- Upload the edited videos into the website.
- Index each video to identify and input the vide advertisement properly.
- Perform quality assurance of all the videos per region to determine if the
indexing process was correctly performed. If not, perform necessary
changes.
- Identify duplicate ads from all the catalogued videos and reject if necessary.
 - Meet the required number of videos downloaded, cut and indexed per
region each month.
- Provide detailed report of targets to the client at the end of each month.
- Coordinate with fellow video editors regarding errors with the videos or the
system.
- Call classification for Scarboro Toyota.
- Campaign management.
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SEMINARS ATTENDED:

June 2005 EXPO AND TRADE SEMINAR

A talk that encourages students to become entrepreneurs and how they can start their
own business by providing information regarding current business trends in the
Philippine market.
June 2006 ON-THE-JOB-TRAINING SEMINAR WORKSHOP
A module designed to prepare students for their on-the-job-training requirements. We
were oriented with regards to job search strategies and how one should handle
himself/herself in the corporate setting.
August 2011 ITIL Overview
Overview of the ITIL process. How it works and what makes it much easier than standard
processes.

PERSONAL BACKGROUND:

Born on January 11, 1985 in Manila, Philippines. Speaks Filipino and English Fluently. Proficient in the use of
Microsoft Word, Power point and Excel. Interested in learning new things and ideas. Interests in dogs, cars, music,
movies and sports. A team player who is extremely motivated and assertive. Father of two which serves as both
inspiration and motivation to succeed in life.

REFERENCES WILL BE SUPPLIED UPON REQUEST