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Alcatel-Lucent Omnipcx Enterprise: Attendant On Ip Touch

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82 views10 pages

Alcatel-Lucent Omnipcx Enterprise: Attendant On Ip Touch

alcatel

Uploaded by

issa galal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Alcatel-Lucent OmniPCX Enterprise

Attendant on IP Touch

All Rights Reserved © 2009, Alcatel-Lucent 1

OBJECTIVE

‹ To describe the Attendant on IP Touch

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Overview

„ Because 4035/4037 sets are in phase out, there is no more hard-phone for
attendants

„ A solution based on IP Touch is proposed

„ Attendant on IP Touch is a 4068 set which works as an attendant and support


PRS applications

„ Attendant on IP Touch can have up to three AOMEL 14 keys

All Rights Reserved © 2009, Alcatel-Lucent 2

Only the14 keys Electronic Add On Module is possible

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Sign On

„ Attendant plug-out state

„ Press the soft key Sign On to put the attendant into service

All Rights Reserved © 2009, Alcatel-Lucent 3

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Basic Description

„ The home bar displays date, time, day/night mode, ringing mode and headset
mode

„ It can also shows normal and urgent waiting call counter alternatively

All Rights Reserved © 2009, Alcatel-Lucent 4

To display the waiting call counter, the home bar scroll must be activated in mao

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Basic Description

„ There are four tabs for the home page: Menu Page, Perso Page, Next Page and
Routing and Hold Page (or Camp On Page)

„ The next call page is the default page

„ When there is a call, telephonic screen is shown

„ Perso Page and AOMEL

z Programmable keys can be defined on the perso page or using the AOMEL
keys

„ There are two types of icons for Perso Page and AOMEL

„ Auto answer and auto transfer can be activated or deactivated with a key

All Rights Reserved © 2009, Alcatel-Lucent 5

Examples of icons
Individual hold:
Any type of trunk circuit can be put on ordinary hold using an individual hold key

Individual call extension supervision:


An extension number can be associated to a key (the extension must be in the same node than the
attendant console).

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Tabs

„ Menu Page
z Menu page is a menu system of the attendant. It can manage the attendant

„ Next Page
z Next Page contains incoming waiting calls

All Rights Reserved © 2009, Alcatel-Lucent 6

Next page displays maximum 8 calls

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Tabs

„ Camp On Page
z When common hold key is not defined, camp on page is shown.

„ Routing and hold call Page


z When common hold key is defined,
Routing and hold calls are on the same Page

Routing Calls

Hold Calls

All Rights Reserved © 2009, Alcatel-Lucent 7

The Common Hold Key (General hold) is a Call Presentation Key (PCOT)

Camp On page displays maximum 8 calls


Routing and Hold page displays maximum 8 routing calls and 3 hold calls

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Telephonic Soft Keys

„ The following soft keys should be shown:

z Release, Cancel, Ring, Broker, Transfer, Hold

All Rights Reserved © 2009, Alcatel-Lucent 8

Supplementary Telephonic Facilities:

When it is in telephonic mode, the soft keys offer different services depending of the call's structure
and its status. Those are:
- doing call waiting (Camp on and Camp on off).
- doing an intrusion (Intrude and Intrude off),
- calling an extension which uses the immediate forwarding mode for its calls (Override),
- calling an extension which uses the forward on no response mode for its calls (Follow fwd),
- forwarding the call to an other attendant or group of attendants (Forward ope),
- putting a call in a meet me conference (Meet me conf),
- doing a chained call (Chained),
- putting a call on release control (Announce),
- sending a callback request (Call Back),
- activating the DTMF transparency (DTMF on and DTMF off),
- sending a flash pulse in DTMF transparency (Flash),
- cancelling the call back request from a set (Delete).
-cancel auto transfer temporarily (Transfer off).
- start and stop a 3 party conference (Conference and End conf).
The available services are allocated in this order to the soft keys.

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Miscellaneous

„ CPU Switchover

z In case of CPU switchover, if Attendant is in communication or ringing or


other applications like guiding, CBN, the call will end

z After switchover, attendant is in idle state

„ PRS Applications

z External applications are available only when PRS is up and alive

z If an incoming call is arriving during external application activation, alarm


led will blink. User can quit application then answer this call

„ Attendant on IP touch is compatible with encryption feature

„ There is no specific software lock for attendant on IP touch

All Rights Reserved © 2009, Alcatel-Lucent 9

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01
Attendant on IP Touch
Restrictions

„ Only 4068 and 4068EE can be used as attendant on IP touch on R9.1

„ No SIP survivability for Attendant on IP touch

All Rights Reserved © 2009, Alcatel-Lucent 10

Alcatel-Lucent OmniPCX Enterprise – Attendant on IP Touch


Ref. ENTP0415P05TEUS Issue 01

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