Scribd
Upload
96 views18 pages

Unit-1 Emotional Intelligence - EQ

The document discusses emotional intelligence (EQ) and its importance. It defines EQ as the ability to perceive, assess, and manage one's own emotions and the emotions of others. The document outlines Daniel Goleman's 20 EQ competencies within the categories of self-awareness, self-management, social awareness, and relationship management. It also discusses the American Management Association's Executive Emotional Intelligence model of reading oneself, reading people, and reading situations, as well as leading oneself, leading people, and leading situations. EQ is important for embracing change, self-awareness, managing oneself, social awareness, relationship management, insight, and making a positive impact.

Uploaded by

KK HH
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
96 views18 pages

Unit-1 Emotional Intelligence - EQ

The document discusses emotional intelligence (EQ) and its importance. It defines EQ as the ability to perceive, assess, and manage one's own emotions and the emotions of others. The document outlines Daniel Goleman's 20 EQ competencies within the categories of self-awareness, self-management, social awareness, and relationship management. It also discusses the American Management Association's Executive Emotional Intelligence model of reading oneself, reading people, and reading situations, as well as leading oneself, leading people, and leading situations. EQ is important for embracing change, self-awareness, managing oneself, social awareness, relationship management, insight, and making a positive impact.

Uploaded by

KK HH
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 18

Unit-1

Emotional Intelligence - EQ

ဦးအ ောင်ချစ်ခင်
Founder/President
MBA (Nottingham),
Dip M. PG Dip M (CIM)
The successful combination of

emotions + thoughts
EQ: Emotional Quotient
• Emotional Intelligence, or EI, describes an
ability or capacity to perceive, assess, and
manage the emotions of one's self, and of
others.

• EQ, or Emotional Quotient, is how one


measures Emotional Intelligence.
Goleman’s 20 EI Competencies
Goleman’s 20 EI Competencies

Self-Awareness
Social Awareness
• Emotional Self-Awareness
• Empathy
• Accurate Self-Assessment
• Organizational Awareness
• Self-Confidence
• Service Orientation

Self-Management Relationship Management


• Emotional Self-Control • Communication
• Trustworthiness • Developing Others
• Conscientiousness • Inspirational Leadership
• Optimism • Influence
• Adaptability • Change Catalyst
• Achievement Orientation • Conflict Management
• Initiative • Building bonds
• Teamwork & Collaboration
EQ
Self-Awareness
•Emotional Self-Awareness
•Accurate Self-Assessment
•Self-Confidence
Managing Self to Embrace Change
“There is only one corner of the
universe you can be certain of
improving... and that's your own self.”
Aldous Huxley, English Writer

Emotions Thoughts Behavior Performance


Self-Management
•Emotional Self-Control
•Trustworthiness
•Conscientiousness
•Optimism
•Adaptability
•Achievement Orientation
•Initiative
Social Awareness
•Empathy
•Organizational Awareness
•Service Orientation
Relationship Management
•Communication
•Developing Others
•Influence
•Change Catalyst
•Conflict Management
•Building bonds
•Inspirational Leadership
•Teamwork & Collaboration
American Management Association’s
Executive Emotional Intelligence
(EEI Model) Rob Fazio, Ph.D.
Reading Leading

1. Self 2. People 3. Situation


Reading
Reading is about insight and knowing

Reading Yourself - self-aware before, during, and after situations.


Know your hot spots and triggers.

Reading People: verbal and nonverbal communication awareness of


your impact on others, talent identification, empathy

Reading the Situation: is the ability to understand the circumstances


and dynamics of past, current, and future business conditions, power
dynamics and politics in the organization
Leading
Leading - action and growth

Leading Yourself: motivate, change and manage yourself to be self-


strategic, self-talk, self-monitoring, self-coaching

Leading People: encourage and inspire others, engagement

Leading Situations: be a change catalyst, making a positive impact on


internal and external systems and environment

You might also like