June 2017

Issue 10

• DeLever APC articles, top tips and hot topics

• Plan your APC Final Assessment Preparation
Intelligence | Information | Insight

• DeLever APC support events

• And much more…
APCeye

Download the APCeye at www.myDeLever.com

APC Final Assessment Preparation

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7
DeLever APC Journey
Don’t leave anything to chance..!

Come and see our APC process map

www.DeLever.co.uk/apcjourney
and plan your unique APC Journey.

We have something APC for everyone

and every stage of the APC process…

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 2
 DeLever APCeye www.myDeLever.com
DeLever myAPCDiary APC Process Management Online System
“The diary is very simple to use and easily accessible across multiple devices. The reporting is a great
feature which makes meetings easier and viewing the days in each competency”
A Rural APC Candidate (Free trial: www.apcdiary.com)

Contents

Training & support

APC Intelligence

June

Opportune June Opportune June Opportune June

Articles Fully Loaded Training & Support
05 APC New Stuff 10 Mocks - APC Interviews 06 APC iSpy (Assessment Q’s)
07 APC Critical Assessment Dates 11 IPMS - Update 08 Masterclasses
09 Mock Interview Feedback 14 TaylorMade - Revision Guide 18 APC Timeline sponsorship
12 Estates Gazette - Articles 15 TaylorMade - Revision Guide (pt2) 21 RTA Surgeries - Jon Lever
13 APC Hot Topics 16 APC101 - WhatsApp 24 DeLever Expert Coaches
23 Ask Ezel? 19 Mind the Gap – Reg of Firms 35 myAPC Diary
25 Natasha’s Insight - Drones 20 Innovation - What3Words 36 Free Resources
28 APC Intelligence 22 mk:50 Club - CPD in MK 41 Mock Interviews
31 Does Environment Matter 26 ComPeDence - Knowledge 42 Presentation Packs
33 Feedback Zone 27 RICS Matrics Chair - Amy L 43 Revision Workshop
38 Ace That Interview 30 Lionheart - Money Matters 44 Masterclasses
40 Dealing with Referral 32 Bluebox – Complaints & Claims 45 APC Coaching
51 Competition - Article & Prize

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 3
Now: June 2017
Date Event Details
Note: Full details and booking options at www.DeLever.co.uk unless otherwise stated
5th Mock Interviews - London Book: www.DeLever.co.uk/mocks
6th Mock Interviews - London Book: www.DeLever.co.uk/mocks
6th RTA Surgery – Cambridge & Norwich Free APC Q&A Drop in centre.
Book on www.rics.org
Quick Link at www.DeLever.co.uk/rta
7th Professional Ethics Talk for 3CPD

15th Mock Interviews - London Book: www.DeLever.co.uk/mocks

27th RTA Surgery – St.Albans & Chelmsford Free APC Q&A Drop in centre.
Book on www.rics.org
Quick Link at www.DeLever.co.uk/rta

APC Assessing the rest of the month!

Check back next month for more events and details or check online at www.DeLever.co.uk

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 4
APC Stuff
All things NEW APC

Jon Lever
FRICS

regulated firm must be a professional

member. Interestingly there is a slight
Ahhhhhhh… I love the smell of level of ambiguity with this statement
panic in the morning…. as it is not very clear what a member
Well the easy solution to this is as is because the web page and
Douglas Adams once said (look him downloadable guidance note (at this
up if younger than 25) time) are a little different.
in big bold letters on So for the avoidance of doubt. A
the front cover. professional member is a FRICS,
MRICS, HonRICS, AssocRICS(non-
chartered), but NOT a student or
Welcome to our trainee of any type.
latest APCeye feature
‘APC NEW STUFF’ “Will I be uploading my documents
In this section of the APCeye Jon will as a PDF into the RICS basic ARC

www.myDeLever.com
endeavour to demystify any old or system in session 2 2017?”
new worries, concerns or panics that
he picks up on the grapevine.
Email your worries and concerns The answer to this is very simple YES.
to [email protected] If you are using the downloadable
templates. Lets hope that this process
OK, here goes… is a bit easier next time. Keep an eye
on the key critical submission dates
“”Did I hear correctly that the Rules and don’t forget we will have a online
of Conduct - Registration of Masterclass explaining how to prepare
Firms has changed or been updated” and upload your documents
properly… www.delever.co.uk/masterclasses

Yes indeed you did. On 31 March

2017 the Rules for registration of firms
Sign-up
DeLever APC Updates
was updated and now states that at
www.myDeLever.com
least one of the principals of a

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 5
 APC Final Assessment Preparation

DeLever APC i-Spy

Final Assessment Questions Identified

Final Assessment checklist:

• Documents submitted 
• Revision plan in place

• Mock Interviews planned

• What will I be asked?

Here is a fantastic DeLever solution!
• DeLever APC i-Spy service
• Expert DeLever APC Coaches (all active assessors)
• Review your Final Assessment submission
• Write you a list of questions
• From extensive assessing experience
• Based upon your unique APC Documentation.

• I know what I’ll be asked? 

Full details: www.DeLever.co.uk/apcispy
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 6
APC Critical Dates
Everything in one place, courtesy of Jon Lever
Not sure what the latest changes are, want
to keep an eye on the deadlines, need to
know the Spring assessment dates… Jon Lever
Look no further! download at www.myDeLever.com FRICS

www.myDeLever.com

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 7
 Masterclasses – Session 1, 2017

DeLever APC Masterclasses

Online webinars, LIVE and RECORDED

Recordings available
And New dates coming soon
• APC Final Assessment Explained

• APC Final Assessment Presentation Explained

• RICS Rules of Conduct Explained

• RICS Professional Ethics Explained

• And many more…

Book: www.DeLever.co.uk/masterclasses
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 8
Mock Interview
DeLever APC Mock interview pitfalls
‘Mistakes made by built environment APC
candidates at DeLever APC Mock interviews
in May 2017’ Jon Lever
FRICS
Whooooops! • Try not to speak over your
• Know your APC submission assessors. Let them finish their
documentation inside out question first
• Don’t guess if you are unsure • Know how to set up your flipchart
• Know the reference materials and • Avoid nervous laughter every time
documents you have stated in your you don’t immediately know the
submission answer to the question
• Answer the competency level you • Your target is to NOT get any
are asked. Level 2 and 3 need a questions wrong
experience example not a Level 1 • Consider your “I Don’t Know”
knowledge base response strategy, demonstrate you are a

www.DeLever.co.uk/mocks
• Don’t fiddle with your pen clicking it safe pair of hands
incessantly • If your assessors have a difference
• If unsure collect your thoughts and of opinion try not to react
visualise a project where you have aggressively
delivered the service you are being • Don’t overrun your 10 minute
questioned on presentation time, the panel chair
• Know your competency Level 2 & 3 will stop you if you do
project experience examples inside • Minimise flip chart to 5 or 6 slides,
out NOT 15+ as we are often seeing
• Don’t fiddle with your notes • Saying “WE” in your responses
• Learn your Level 1 competency causes doubt in the assessors
knowledge base inside out mind that you have done it.
• You cannot get any Rules of Conduct Remember always I, Me and My.
or Ethical Standards questions
wrong
• Please present to your audience, Want to Ace your APC?
your presentation is for them not you www.DeLever.co.uk/mocks

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 9
DeLever Mock Interviews
Don’t get left out in the cold!
Session 2. 2017 mocks coming soon…

www.DeLever.co.uk/mocks
• Bedford
• Cambridge
• East Midlands
• Harrogate
• London

Would you like to sponsor our DeLever mock interviews?

Do you have a UK meeting room where you can host our mocks?
If you would like to support us, please contact: [email protected]

DeLever circulation statistics (Nov 2016)

The DeLever Audience that you could reach!
• DeLever.com Visitors: 19,769 repeat visitors
• LinkedIn Contacts: 14,022 direct
• LinkedIn associated groups: 3.4m indirect
• APC Update email: 1,746
• Twitter: 1,632
• Blog: 1,985
• Estates Gazette Articles: 35,000 readership

A guide to APC training and

support services from DeLever
&

Advertise
A programme of events for the
next three months
• Your business advert here
• 1/8 Page £25+VAT per month
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 10
APC Intelligence
John Baker updates us on
International Property Measurement Standards

John Baker FRICS

www.ipmsc.org

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 11
 In its Pathway To Success series, A selection of available articles:
Estates Gazette offers APC candidates a • The final frontier
guide through the APC process. • Development appraisal
Every two weeks, an industry expert (from • The importance of planning
DeLever) will provide a comprehensive guide • Design economics vs commercial management
• Conquering the interview
to an APC competency and the different
• The dirty end of surveying
levels that candidates must demonstrate on
• Purchase and sale in the real world
final assessment. Together with top tips to • A taxing subject
get tomorrow’s surveyors through from the • Weighing up landlord & tenant
start of their APC journey to eventual • Ditch the competence snobbery
completion, and advice on useful resources • Avoiding the valuation pitfalls
• Measuring masterclass
that will help along the way, the series forms
• A safe pair of hands
the ultimate guide to APC success.

APC Success..!
Do you have a APC
story to tell?
DeLever are always
keen to hear about
your APC journey and
please take a moment
to share your APC
experience and offer
hints and tips about
how you achieved your
chartered status

Send your APC

experience article to
[email protected]

www.egi.co.uk/legal/estates-gazettes-apc-series/
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 12
APC Intelligence
APC Hot topics for APC Final Assessments

‘There is always a lot going on in our industry and

we need to keep the focus on the latest hot topics to
make sure you keep up to date’ Jon Lever
FRICS
We have collated a number of key • Offices (Jan16)
topics that we think are worth • Residential (Sep16)
focusing on and worth building into • Industrial (consultation)
your final assessment revision • International Construction
General Areas Measurement Standards (ICMS)
• Brexit & European Union • EPCs 2018 / 2023

Suggestions to: [email protected]

• Pathway Journals • Asbestos Regulations
• RICS Modus (check last 6 months) • Dilapidations - Guidance Note 7
• RICS media Coverage • Comparable Evidence in Property
• RICS at 150 years old (2018) valuations
• RICS Futures • JCT 2016 Update
• Diversity & Inclusion • International Land Measurement
• RICS Organisation & Structure Standards (ILMS)
• RICS President Amanda Clack • Red book
Mandatory Competencies • Black book
• CDM Regs – HSE Web site • Contracts NEC4
• Data Protection & principles Rules of Conduct & Ethics
• BREEAM / SKA • International Ethics Standards (IES)
• Negotiation Skills And the latest updates
• Leadership & Management • Conflicts of Interest
• Minimum Energy Efficiency • Bribery Act 2010
Standards (MEES) • RICS Ethics
• RICS Surveying Safely • RICS Regulation
And the latest version consultation • Professional Indemnity Insurance
Technical Competency Areas • Update to Registration of Firms
• International Property
Can you think of any more?
Measurement Standards (IPMS)
Email your suggestions to:
[email protected]

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 13
APC Revision Time
This is Gold Dust!

What is in the guide and how would you use it?

Focus your revision on the key areas identified
against competencies | Learn the key areas completely - these are the
headlines | Read the reference documents provided in the first column-
these will add substance | Use the mind maps to aid memory retention |
Relate the key areas to your specific examples | Practice Q & A with
Supervisor and Counsellor | The common question hints and much more

Over 100 hours of revision preparation…

Done for you !

Amazing!

Cost to you ONLY £1.30/hr

Contact Kate at www.APCTaylorMade.co.uk and get your copy today…
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 14
APC Revision Time
MORE Gold Dust!

What is in the guide and how would you use it?

Focus your revision on the key areas identified
against competencies | Learn the key areas completely - these are the
headlines | Read the reference documents provided in the first column-
these will add substance | Use the mind maps to aid memory retention |
Relate the key areas to your specific examples | Practice Q & A with
Supervisor and Counsellor | The common question hints and much more

Over 100 hours of revision preparation…

Done for you !

Amazing!

Cost to you ONLY £1.30/hr

Contact Kate at www.APCTaylorMade.co.uk and get your copy today…
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 15
APC Innovation
DeLever ‘WhatsAPC’ Community on:

Great opportunity to ask your

APC questions in a social community
of helpful DeLever APC Expert Coaches
and Other APC Candidates in exactly the
same situation! Perfect…
We invite you to join any of the groups below...
APC Candidates please join one APC101 group relevant to your
proposed final assessment period. If you decide to defer
assessment then leave the group you are in and join the revised
assessment date group and so on. The content provided in each
group will be relevant to where you are in your APC process.

APC101 - S1Y17
Candidate target: APC Final Assessment Session 1 Year 2017
APC101 - S2Y17
Candidate target: APC Final Assessment Session 2 Year 2017
APC101 - S1Y18
Candidate target: APC Final Assessment Session 1 Year 2018
APC101 - S2Y18
Candidate target: APC Final Assessment Session 2 Year 2018
APC101 - S1Y19
Candidate target: APC Final Assessment Session 1 Year 2019
APC101 - S2Y19
Candidate target: APC Final Assessment Session 2 Year 2019
APC101 - S1Y20
Candidate target: APC Final Assessment Session 1 Year 2020

Please feel free to also join one of our world region groups if outside the UK
APC101 - Middle East
This is a special group for Middle East Candidates only
APC101 - Oceania
This is a special group for Oceania Candidates only

Tell us what you think?

Why not post a testimonial in your DeLever WhatsApp group.
We always like to hear from you when we are doing good...

Join www.DeLever.co.uk/whatsapp
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 16
What-an-Appt Community!
DeLever ‘APC101’ Community
We posted this one lazy weekend….
to help all those
revising candidates feel
a little bit better and to let them
know we were supporting them…

And look what we got back!

Just goes to show the

community fun and spirit
interspersed with serious
APC discussion too!

Join www.DeLever.co.uk/whatsapp
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 17
New timeline sponsorship
Over 80,000 given away for free! Sponsors
We are redesigning our world renown APC We are looking for firms to sponsor
Timeline Wallchart, the whole APC process in our new look timeline and we will
a picture. be offering the same size
Our thanks to all of the companies who have advertising space as before at
supported the ‘Timeline’ for over 15 years and £100+VAT per 6 months.
we aim to continue delivering it in 2017 in a
new and updated format. Distribution
Where don’t we use the timeline is
probably a better question!

Wherever DeLever activities occur

we have hand-fulls of this fantastic
resource to give away.

The new version will be offer in a

number of A3 formats and can also
be company branded and printed
to order.

We will be offering the new version

in hard copy and/or online as a
PDF. We have thousands of
contacts we will be telling about
this product.

Price
Single box advert
£100+VAT for six months

Larger adverts
£90 +VAT Multiplied by the
number of boxes you want
DeLever circulation statistics (Sept 2016)
The DeLever Audience that you could reach
• DeLever.com Visitors: 13,973 repeat visitors
• LinkedIn Contacts: 13,467 direct
• LinkedIn associated groups: 3.4m indirect
• APC Update email: 1,746 Want to be involved and
• Twitter: 1,495
sponsor this resource?
• Blog: 1,985
• Estates Gazette Articles: 35,000 readership Contact: [email protected]

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 18
Mind the Gap!
Mind mapping the
APC Knowledge Gaps…

IMPORTANT
Updated 31 March 2017

Source: http://www.rics.org/uk/news/news-insight/news/additional-requirement-for-regulated-by-rics-firm-regulation/

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 19
APC Innovation DeLever are at:
www.what3words.com/bath.hike.orbited

Clever products out there that that are just so useful…

‘There are occasions when you come across something so innovative

it is impossible to keep it to yourself and WHAT3WORDS is one of
those occasions. WHAT3WORDS are you at?

Amazing! 57 trillion 3mx3m squares

We’re using What3Words for our event locations

So, What is it? everywhere now has an address.

The world is poorly addressed. This is Better addressing improves customer
frustrating and costly in developed nations; and experience, delivers business efficiencies, drives
in developing nations this is life-threatening
growth and helps the social & economic
and growth limiting.
development of countries.
What3words is a global addressing system. It
has divided the world into a grid of 3m x 3m
squares and assigned each one a unique 3
word address. What3words provides a precise Know of any other innovations?
and incredibly simple way to talk about Email your suggestions to:
location. And it means everyone and [email protected]

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 20
RICS Training Advisor
Jon Lever FRICS is the RTA for the RICS UK East and East Midlands Regions.
Jon runs FREE RTA Surgeries in a number of locations each month.
Come along and ask your APC questions in
an open forum. You also get to hear the
answers to questions which you may not have
thought to have asked, but really want to have
answered!
• Typical question areas:
• APC Routes
• APC Enrolment procedures
• APC Documentation
• APC Competencies
• Roles and Responsibilities
• Final Assessment process
• Final Assessment submission
• Referral support
• Appeals discussion and support
• APC Updates and changes

Basically, any APC question you can

think up, Jon can probably answer it!

A guide to APC training and

support services from DeLever
&
A programme of events for the
next three months

Book your free place at www.rics.org or links and the above

schedule at www.delever.co.uk/rta
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 21
 CPD in Milton Keynes
and the surrounding area
www.mk50club.co.uk
mk:50 club values: Events for 2017:
At mk:50 (Constructing Excellence) we believe that You are welcome to become a member and attend
industry improvement will be driven by all sectors
our events. Each event is valid for 2 hours CPD
sharing learning, working together and driving
innovation to deliver a demonstrably better built 18th Jan 2017 BIM
environment. 20th Feb 2017 MK College Tour and
Membership of mk:50 22nd Mar 2017 CDM 2015 and JCT 2016 Update
£45 per individual / £150 per corporate
12th April 2017 NWR Building visit MK
Membership Benefits
• Listen to key note speakers on relevant issues 18th May 2017 Contract & Legal Update
facing the construction industry 21st Jun 2017 MK Distribution Centre visit
• Network with like-minded construction 12th July 2017 Smart Technology Here and Now
professionals to exchange best practice
27th Sep 2017 Skills and Apprenticeships Update
• Gain valuable CPD hours to maintain your
professional development 18th Oct 2017 BRE Visit Watford
• Access to grounded knowledge and 22nd Nov 2017 TBC – Blank for innovative topic
understanding of best practice 4th Dec 2017 Networking, Dinner, Quiz
• Site visits to local projects of interest.

Want a copy?
Contact Lisa-Jo Taylor | [email protected] | 020 3056 6284
Head of Technical – Associate Director

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 22
Ask Ezel? Ezel Reshad MRICS (QS)
A DeLever APC Guide and
recent APC Candidate

“Ok I get it. RTA’s, revision,

supervisor and councillor. What are
mock interviews?”
Your APC will culminate in an interview
in front of a panel of three. In that hour
you’ll deliver a presentation and face
about fifty minutes of intense
questioning where the panel will
establish if you have what it takes. The
day of your interview is demanding and difficult. At this point you will have put in
hundreds of hours of work into your APC and the pressure will be immense.
A mock interview allows you to experience
all this with a safety net in place, simply
put you won’t be referred if you mess
something up. I personally had two mock
interviews and recommend them to every
APC candidate I come across. They validate
the work you have done so far, give you
the best sort of environment to practice
your presentation in, and crucially identify
areas of weakness, which you can then
address in the remaining time before the real thing. My mock interviews played a
big part in my preparations, from providing a huge slice of humble pie when I
needed it most, to boosting my confidence when I saw all my hard work was
paying off. I can’t recommend them highly enough.

DeLever APC Mocks

www.delever.co.uk/mocks

Next issue: This interview

sounds tough. What is it
actually like? Join the discussion
www.DeLever.co.uk/whatsapp

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 23
DeLever Expert APC Coaches
DeLever APC Expert Coaches

‘Our coaches are all experts in their specific APC

Pathways and we pride ourselves in top quality
coaching and support

Steve Dicks MRICS - DeLever Consultant

All DeLever APC Expert Coaches are Quantity Surveying and Construction
Project Management
experienced APC Chairs or Assessors.
We provide expert APC coaching via Skype, Darren Foy FRICS - DeLever Consultant
Quantity Surveying and Construction
email, phone or face to face. Our coaches are
all experts in their specific APC Pathways and
we pride ourselves in top quality coaching Tim Jones FRICS - DeLever Consultant
Building Surveying
and support. Because coaching is a very Built Infrastructure
Facilities Management
personal experience we tailor our coaching Management Consultancy
Planning and Development
service specifically to your needs. Before you
Project Management
agree to any coaching you can have a free 15
Paul Kilvington MRICS - DeLever Consultant
minute phone chat with your potential coach. Building Surveying

This will help you to decide whether you feel

comfortable to be coached by them and
Knight Khonje FRICS - DeLever Consultant
establish a plan about how they are able to Quantity Surveying and Construction

help you.
Danny Medcalf FRICS - DeLever Consultant
Jon Lever FRICS
Building Surveying
Managing Director of DeLever Ltd
Project Management
Chartered Quantity Surveyor
25+yrs experience in the industry
DeLever UK APC Training
BWA DeLever Middle East APC Training Kate Taylor FRICS - DeLever Consultant
SCSI Republic of Ireland APC Training Commercial Property Revision Guide Only
RICS UK Licenced APC Assessor Trainer
RICS UK Licenced Assoc Assessor Trainer
RICS UK APC Assessor Auditor trainer
RICS Regulatory Board member Nicky Visick FRICS - DeLever Consultant
(2007 to 2011) Commercial Property
RICS Ethics Sub-Committee member
(2011 to 2014)
RICS Governing Council member
(2015 to 2019)
RICS Training Advisor Contact a DeLever APC Expert Coach?
RICS APC Chairman of Assessors www.DeLever.co.uk/coaching
RICS matrics Conference speaker

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 24
Natasha’s Insight
Natasha Tyler MRICS reflects on PropTech
DRONES… Just a game, or a game changer?
There’s been talk of drone can also defy even the most
deliveries by Amazon, travel Intrepid surveyor. Traditionally,
bloggers are taking to the skies we hire a lorry mounted cherry Natasha Tyler MRICS
picker to range over a roof edge. Senior Building Surveyor - Powell Williams
WINNER – Young Surveyor of the Year 2016
An in-depth analysis of the
accessible area will be
undertaken to summarise the evidence for the report.
condition backed up with So will the use of drone
photographs. To be fair, this is a technology catch on in building
for that all important Instagram pretty effective industry standard, surveying?
photo and aircraft, oil rig and rail and gives an accurate picture of I think it will one day be a regular
network inspections are all the condition in 99% of cases. part of our surveyor’s tool box,
benefitting from using drone- However, the potential offered by and I see more applications
mounted cameras. close up video footage coming online as time goes on.
Having explored the of these hard-to- reach Sustainability surveys could be
new technology herself, sections would ensure conducted using thermal imaging
Natasha Tyler, discusses 100% coverage, and cameras, and it won’t be long
the use of drones in the we do like to be rough. before captured data can be input
surveying industry. Although the use of a directly into augmented reality
What are the drone does require at programmes allowing us to
opportunities for least three people – dissect the virtual building with
surveyors? the pilot, camera clients using a tablet in a meeting
The obvious opportunity operator and the room. It doesn’t allow for a hands-
is in the preparation of a actual surveyor – the on survey, and perhaps might not
condition survey of a “by-the- hour” rate is be viable for smaller buildings at
particularly tall, large only slightly more than this stage. This industry is
or intricate buildings. the hire of a cherry – notoriously conservative but the
Vast towers and picker. However, it’s benefits this offers should make it
supersheds also prove likely to be faster to an easy sell. A slightly higher
a challenge; I have conduct the survey by initial outlay would not only
inspected many air and there’s no provide better quality images and
warehouses where there climbing required. The HD video footage of previously
is no way of reaching the live feed can allow the inaccessible locations, it is also a
centre. Also properties surveyor to direct the faster and safer way of collecting
with limited access due camera to specific the information needed for
to proximity to sections of wall or roof surveyors to provide their clients
neighbours, bodies of for a closer look, while with a full and robust report. It
water or which would a simultaneous could be a genuine game
require access via recording provides changer in the way we
unstable ground, can ‘high definition’ survey buildings in the future.

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 25
 Andrew Slevin – Managing Director of Compedence
Improve Your Knowledge Retention e) Emotion: Content that connects with your
emotions is more likely to be learnt and recalled.
How can new professionals improve their When you study something, contemplating how the
knowledge retention and get qualified quicker? topic/issue makes you feel can enhance
your ability to remember it later.
a) Active learning: Active participation through

www.ComPeDence.com
discussion, feedback and activities encourages f) Personalisation: Every individual learns, and
retention better than passive listening or reading. importantly forgets, information at their own
Industry forums, work discussions, interactive tests rate. Link your learning process to your personal
and quizzes can all assist with knowledge characteristics if possible.
recollection and understanding.
g) Alignment: Do your training, your professional
b) Problem-centric: Concentrate on topics and goals and your work align or are these
content that can solve pressing work issues. different? If not aligned, your ability to absorb
Focusing on solving immediate or recent problems information may be hampered so try to ensure that
ensures better absorption and understanding. the content you are learning relates as much as
possible to your job and your qualification.
c) Previous Experience: How does what you are
learning relate to your current or previous h) Repetition: Spaced Repetition is a term used to
experience? Linking content to work puts it in describe the reinforcement of learning over a
context, increases comprehension and improves period of time using recurring content. This
retention. improves retention and understanding. Look for
tools that will easily allow you to review previously
d) Relevance : If what you study is not relevant to learnt topics so you can refresh and absorb
your business and personal life, it is much content.
harder to retain it. Link content to issues or
problems that are relevant to you and you stand a Want to know more?
much higher chance of remembering. www.compedence.com

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RICS Matrics
Amy Leader MRICS
Chair
Beds & Herts Aidan Greenway [email protected]
Berkshire Rhiannon Sim [email protected]
If you are Birmingham Gemma Butler [email protected]
interested in how Bristol & West Gemma Daly [email protected]
Cambridge Robyn Ward [email protected]
the RICS Matrics Coventry & Warwick James Morton [email protected]
Derbyshire Guy Barwell [email protected]
can support you Devon & Cornwall Ed Johnson [email protected]
through your APC Essex Jon Camus-Smith [email protected]
Gloucestershire Debbie Copeland [email protected]
and early stages Greater Manchester Lorna Pass [email protected]
please do get in Hampshire & Isle of Wight Alex Hurn [email protected]
Kent Peter Munns [email protected]
touch with your local Chair: Lancashire Peter Chapman [email protected]
Leicester & Rutland William Richardson [email protected]
http://www.rics.org/uk/the- Lincolnshire Charlotte Elkington [email protected]
profession/new-members/rics- London Andrew Harris [email protected]
Marches Sarah Mallard [email protected]
matrics-uk-chairpeople/ Merseyside & Isle of Man Christina Brophy [email protected]
Milton Keynes Louise Baxter [email protected]
Tweet us if you donate:
@DeLeverAPC & @Amy_Leader Northern Ireland Chris Shaw [email protected]
Follow the tribe: Norfolk Daniel Hughes [email protected]
Devon & Cornwall: @RICSMatricsDC Northamptonshire Jonathan Grove [email protected]
Edinburgh: @RICSMatricsEdin North Staffordshire Sarah Small [email protected]
Oxford: @RICSmatricsOx4d Northumberland & Durham Puneet Vedhera [email protected]
London: @RICSMatricsLdn Nottinghamshire Laura Hibbs [email protected]
Manchester: @RICSMatricsGM Oxfordshire John Adamson [email protected]
South Yorks: @RICSmatricsSY Scotland David Shaw [email protected]
Group tweets: #RICSmatrics Scotland – Aberdeen Aileen Beverly [email protected]
Scotland – Dumfries & Galloway Guy Webb [email protected]
Scotland – Edinburgh & East Kenny Telfer [email protected]
I am amazed at what you have all Scotland – Glasgow & West Kris Mitchell [email protected]
achieved this year and especially Scotland – Highlands & Islands Kenny Mackenzie [email protected]
Somerset Steve Milsom [email protected]
with exceeding my Chairman’s South Wessex Nicola King [email protected]
Suffolk Stuart Coy [email protected]
Challenge fund raising target Surrey George Musgrave [email protected]
Sussex Zoe Walheim [email protected]
Wales – North Stephen Gladwin [email protected],uk
Wales – South Rhys Griffiths [email protected]
Yorkshire Stuart Dalton [email protected]
Yorkshire – South Robert Johnson [email protected]

DeLever has over 11,000 contacts in LinkedIn and we would like to kindly ask
each one of you to give just £1 and help us do the DeLever Double and raise Amy’s
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APC Intelligence
Jon Lever’s advice for progressing your APC Journey…

‘How to choose a suitable project /

topic for your Case Study?’ Jon Lever
FRICS

deliver at the outset of your final

The Case Study is your opportunity to assessment interview.
showcase effectively the key elements Remember the assessors will have
of your competency knowledge and received your case study in advance

www.DeLever.co.uk/masterclasses
experience. The project / topic you and will be keen to discuss it with
select and base your report on should you so try and select an interesting
be broad enough to demonstrate that and appealing project / topic.
you have the depth and breadth
of experience required for your
declared competencies. You
should endeavour to select a
project / topic that
Encompasses as many of
your declared Technical
competencies as possible.
Your Case Study will become
a large part of your submission
documentation and the basis
and content for your 10 minute Lastly, take care when selecting
presentation which you will have to your project / topic and don’t
select something too technical
or too difficult to explain.

More information?

APC Case Study Explained

Online Masterclass
www.DeLever.co.uk/masterclasses

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APC Intelligence
Jon Lever’s advice for progressing your APC Journey…
Why are the RICS Rules of Conduct and discuss the Rules of Conduct and Ethics with your
and Ethics so important at the Final supervisor and counsellor.
Assessment? It is important to have a good
understanding and
The RICS Rules of Conduct and five working knowledge
Global Ethical Standards are of the RICS Rules of
paramount to maintaining RICS Conduct and
standards. They set out the Professional Ethics.
requirements of the RICS to ensure It is a mandatory competency that all candidates
that Chartered Surveyors maintain an should achieve to level 3, yet I often see candidates at
accountable level of professionalism the final assessment lacking the correct level of
and service. knowledge and experience. It is a good idea leading up

The Rules of Conduct and Ethics are to the final assessment to plan a programme of mini
one of the key areas of APC 10-minute presentations on rules of conduct and
knowledge and experience that if you ethics related subjects. This will give
get wrong at the final assessment you you practise delivering presentations
will be referred. Make sure you have that are exactly 10 minutes long as
the latest versions (from you will have to do this in the
www.rics.org/regulation and final assessment and it will be
www.rics.org/ethics) a useful way to revise the
Rules of conduct and
professional ethics.
www.apcdiary.com

Are you an APC Intelligence Author?

Would you like to write an article for publication in the
DeLever APCeye Magazine? Why not get in touch and lets
work together to make it happen!
Contact: [email protected]
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Work Life Balance: Come and join me, it’s good to talk….
“APC is a stressful time…” Kate Taylor FRICS
https://www.lionheart.org.uk/improve-your-work-life-
balance

Birmingham am
Date: 20th June 2017
Time: 9.15am - 12.15pm
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Date: 20th June 2017
Time: 1.00pm - 4.00pm
Venue: RICS Birmingham
Sheffield am
Date: 6th July 2017
Time: 9.15am - 12.15pm
Venue: Mecure Sheffield St Pauls Hotel, S1 2JE
Sheffield pm
Date: 6th July 2017
Time: 1.00pm - 4.00pm
Let’s not beat about the bush APC is a stressful time. Venue: Mecure Sheffield St Pauls Hotel, S1 2JE
LionHeart have decided to be proactive and offer
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stages of development. I got involved last year and Three months ago, we sponsored LionHeart by
designed and deliver the 3 hour work life balance branding and producing 100 USB Resource Cards
workshops. and raising awareness of Lionheart . We loved the
Stress and anxiety is inevitable with an important USB’s so much we decided to do
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can help you to deal with it in the way that is right for
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Does Environment
Really Matter?

Joshua Clarke
‘inner circle’ are down the pub
together every evening?
These things can hinder or help
you career development and job
Neither of these environments are
satisfaction dependent on what
right or wrong and the point of
type of individual you are.
this article is not to make such a
I have spoken to countless people
judgement. No, the point is to
who look to move for
open a dialogue regarding the
environmental reasons, but is it the
merits of working environment
We spend such a long time at our be all and end all? I think it may be
and how important it is to
desks, sitting in our open plan the single most important factor
professionals working within the
offices, looking at the faces of our that influences your feelings of
PQS industry.
colleagues all day. Unless you belonging and fulfilment.
Culture can impact your
work from home or spend a progression, your motivation and
significant amount of time on your work style. It would make
site, the office is our home away sense that it is a key motivator in
from home. It makes sense then career decisions. No-one wants to
to work somewhere and in the give 100% in a firm in which they
company of people that you do not enjoy working, or see no
actually enjoy. future for themselves. No-one
That is true, at least, for me. We wants to feel overworked or under
are all individuals with hobbies, Let’s face it, the fundamentals of
pressure to go out socially with
experiences and views different to the PQS role do not change
their colleagues.
others. While difference can lead dramatically from firm to firm.
It is all about finding the right fit
to healthy debate, new view What does change is the culture of
and recognising it when you are
points and a greater the office and how you perceive
there. You are an individual with
understanding of others; it is rare your treatment as an individual
your own style, and your career
to find this in an environment within that culture or structure.
could on your feelings on the
where motivation to find this There are companies with highly
environment and the people you
common ground is overtly visible. motivated work forces who will not
are surrounded by.
Even in the structure of the rest until the client is satisfied. If
business that employs you, there you achieve that goal before 5pm,
Disagree about the importance of
are factors that shape the then go home! If it takes until 7pm
environment? Looking to change
environment in which you work. Is to get that cost plan out, then you
yours? Want advice on the market
it a corporate structure where will find your colleagues cracking
or what different options are out
people are looking to climb over on until that time. Conversely,
there? Feel free to get in touch on
one another to move up the there are environment where the
0207 855 9644 or drop me a line
ladder? Is it a 9-5 environment clock is king and people will expect
at [email protected]
where people have their coats on to be in the car by 5:05pm and off
as soon as that time approaches? home by 5:30pm.
Is it a flatter structure where an Neither of these environments

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Technical Bulletin

www.blueboxpartners.com
www.surveyorqualifications.co.uk

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Feedback Zone
Steven Dicks MRICS comments on candidate’s docs
Carrying on from the third instalment last month – May 2017 - Issue 9

Case Study continued… that the proposition is…’ The

paragraph is also too long – break
I am sure you can reduce word it up a bit.
Steven Dicks MRICS
count by being briefer – 2.1.1 – all Key issue 2 – again – you need to DeLever APC Expert Coach
you need to say here is that ‘my clearly differentiate the two Key QS & PM
involvement started after Issues by use of headings/section
completion contract date which breaks – make it clear. ‘didn’t’ you shouldn’t use it within
was delayed due to…’. Similar comments as to Key your report – never used
Issue (KI) 1 – personalise it – tell abbreviations in the body of a
YOUR story – we want to know report unless quoting someone.
what you did, your thinking, your OK – so Pic 3 – there are so many
analysis, your ideas, your things wrong with this picture…:
solutions. •Two people are not wearing
With both KI’s say why you reject head protection/hard hat
the options not chosen – either •Two people are inside the
within the option description or all warning tape – if they are
Make your Options A and B together under the heading authorised…
much more clear – highlight ‘Preferred Option’ – state why you •no one is wearing high visibility
them, use them as subtitles – they reject the options not chosen and jackets
really need to stand out – clearly state which option you •Is there a need for a banksman?
assessors will have 4 or 8 of these chose and WHY it was the best •The distance between the rig
to read and so it needs to be really choice. Treat the assessors as if and the personnel looks very
clear. Also – they read as they are lay clients and you need close in the picture
academic descriptions – again to spell it out to them and by •Should there be other protection
personalise them – what is your using a clear, defined, easy to such as glasses/gloves?
interpretation of their relevance to read report. I suggest you delete the
your key issue? ‘I considered the personnel/find one without people
IAP technique as I am aware it is and double check for any
considered the simplest… and so questionable H&S practices – the
on. assessors will have a field day.
2.1.3 Contractor cause’d’ not
causes. You need to personalise Word count
it more – I appreciate you are is missing.
writing a very professional report
– but it is mostly in the third 3.1.1 – do not use ‘made every
person/impersonal – you need to effort’ rather state that you ‘made
own it. best use of the…’. Be more Need a document
So 2.1.3 ‘However I encountered positive – saying you made every review or coaching?
significant challenges…’, effort sounds too weak.
a) ‘I was faced with the 3.2.1 – was it your input that
Our thanks to
absence…’, introduced the additional piling
Steven Dicks MRICS
b) b) ‘My problem was further rig? If so say.
aggravated by…’ Conclusion – cut down on the
2.1.9 – whilst there is good use of use of ‘opportunity’ – you ‘did’
‘I, me, my’ at the start it again these things – you didn’t just have
reverts to impersonal ‘the the opportunity to – so say you did Contact us at
proposition’ rather than ‘I know it! While I have just used the term www.DeLever.co.uk/coaching

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 www.constructionchat.co.uk

DeLever circulation statistics (Nov 2016)

The DeLever Audience that you could reach!
• DeLever.com Visitors: 19,769 repeat visitors
• LinkedIn Contacts: 14,022 direct
• LinkedIn associated groups: 3.4m indirect
• APC Update email: 1,746
• Twitter: 1,632
• Blog: 1,985
• Estates Gazette Articles: 35,000 readership

• Your business advert here

• 1/8 Page £25+VAT per month

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myAPC Diary by DeLever
Have you seen the DeLever myAPCDiary?

What can myAPCDiary do for you?

Jon Lever
• Helps you record all aspects of your APC FRICS
• Sends you useful reminders to keep you on track
• Takes the strain out of the day to day APC administration and management
• Allows you to concentrate on your APC
• Helps you engage with your supervisor and counsellor
• Helps you keep up to date
• Access on any device anywhere with Internet connection
• Secure and backed up daily

www.DeLever.co.uk/myAPCdiary
What is the log book and how you have achieved for each
does it work in the competency to date. You can then
myAPCDiary? use this information to form the
basis of discussions with your
The log book is a supervisor and counsellor regarding
summary of your changes in the work experience
recorded experience
offered to you.
days and it is
important to ensure
How do I incorporate this into
that you have a good
Balance of experience across all your
the RICS templates?
competencies. As you record your Once you have completed your
diary your logbook is created training period having used the
automatically, so you don't have to myAPC Diary to manage your
spend a long time adding up your training process you can click on the
days of experience. The log book is a ‘Assessment’ tab and output the
really valuable part of the APC range of data (including the log book)
management process. into an excel spreadsheet. You will
then be able to quickly copy and
What can I do about paste and manipulate the outputted
deficiencies in competencies? data into the current RICS templates.
If you note any deficiencies in your
competency recording during your More information?
APC training you can use the myAPC www.DeLever.co.uk/myapcdiary
Diary to output a status report under
the ‘Assessment’ tab and see what

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Free Resources
At DeLever we pride ourselves in the innovation, technology and resources
we have developed to support you through your APC Journey.

Don't forget to use all of our free help...

Competency Level Creation Guide

‘Gold Dust!’ Key guidance and advice on how to
correctly write your final assessment summary of
experience competency levels. Download it for Free

Critical Dates Sheet (New for 2017)

All that really useful, highly important key dates and
information, all on one handy flyer.
Download it for Free

Case Study Visual Representation

I, you, we all work better with visual stimulus. Here
that really useful visual representation of the RICS APC
Case Study structure and headings.
Download it for Free

Case Study Template

Not quite sure what your case study report should look
like? Here is a template showing you the suggested
layout, including the weighting of each of the sections
of the report. Just what the assessors are looking for!
Download it for Free

Download: www.myDeLever.com
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 DeLever circulation statistics (Nov 2016)
The DeLever Audience that you could reach
• DeLever.com Visitors: 19,769 repeat visitors
• LinkedIn Contacts: 14,022 direct
• LinkedIn associated groups: 3.4m indirect
• APC Update email: 1,746
• Twitter: 1,632
• Blog: 1,985
• Estates Gazette Articles: 35,000 readership

Advertise
• Your business advert here
• 1/8 Page £25+VAT per month
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Ace That Interview
Robert Murray discusses interviews skills
Part 1 of 3 – Preparation tips
sure that they are a specialist
within the sector and that they
know your market. This means they
will probably have an established Robert Murray
relationship with their clients and Divisional Director
knowledge of the way they Oyster Partnership
interview / what you can expect.
 How much do you need They could even give you inside  To what extent can you
to know about the knowledge not in the public prepare for specific
company? domain to give you an extra edge. questions?
 What specifically should If you are interviewing direct then  What’s likely to come up?
you research? find out as much information you
 Where are some good can about past or current projects, While preparation is key, it is
places to find this clients, competitors and a simple important to stay flexible – be
information? able to take on whatever they
throw at you. Find out what type
Do your research! Interviewers
of interview it will be, whether
are impressed when candidates
more or less formal and tailor
come armed with knowledge
your approach to that. For some
about the company or themselves
roles, it could be as basic as a 10
– flattery goes a long way, plus it
minute “chat” to make sure you
also shows that you are excited
are the right fit for the team and
about the role and have taken the
that you can actually do the job.
time to prepare for the meeting. Google News search to show any Other interviews might have a
Very rarely will they expect you to recent industry news. tick-box exercise with
memorise when the company Taking into account the six- competency-based questions.
was founded, or how many offices degrees of separation theory, there More regularly though, it will be
they have across the UK but it is is a good chance that just by a fairly informal discussion
good to know this information looking at LinkedIn you will covering the basics – your
just for yourself. probably have been on the same experience, your skill set, your
It is definitely worth reading the Uni course as someone that works motivation for looking, you career
job description (if there is one), in the organisation. If you trust plan (i.e. where you see yourself
taking a look over the website and them, ask them how they found it, in five years).
scouring through the LinkedIn what your interviewers are like and Know your CV inside and out -
profiles of those you will meet, any other inside information. more about what you "did" as
team members and anyone
opposed to what you were
currently at the level for the role
"involved" in and prepare
you are going for. By preparing
questions around the role,
company or your interviewers, it
will demonstrate that you have
done your research in a more
subtle way. Use your research to Remember though, one man’s
be able to answer why you want
rubbish is another man’s treasure
to work there.
so don’t get caught up in the
If you are working with a
gossip or politics. examples of case studies to…
recruiter, it is beneficial to make

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Ace That Interview
judged so go suited and booted –
which sounds obvious but you
would be surprised! For women
Robert Murray discusses interviews skills there is a lot more flexibility, but
the rule of thumb is that you
Part 1 of 3 – Preparation tips… continued should look as smart as those
going in suits (if you can see up it
…discuss confidently to back up both ways – this is an opportunity or down it – don’t wear it). In
your statements. Most employers for you to work out if it is the right addition, make sure your hair is
will want to know how you are role for you too. tidy and you don’t over-do the
going to add value to their team / makeup. For men, even if the
company so have a think about  What are some common usual dress is open collars and
your own strengths and mistakes made during chinos, make sure that you arrive
weaknesses and current skill set, preparation? in a suit, clean shaven/ beard tidy
even if they don’t ask you these and most importantly - a tie! If
outright, you’ll be able to get the The main mistake is just not you’re partial to a spritz of
points across at relevant times. doing any research on the perfume or aftershave don’t cover
Don’t be afraid of your company, or being prepared to yourself just before you go in –
weaknesses, no one is perfect answer questions about yourself. everyone’s taste is different so
and it shows you are human, It’s a good idea to have tangible you don’t want to put them off of
honest and aware of your evidence and relevant facts and you because they don’t like your
limitations or where you need to figures with you e.g. volumes of scent.
improve. projects, amounts of business
At the more junior level, brought in etc.  Any advice for planning
employers might ask about your journey/getting there?
University modules or why you  What should you take
wanted to get into your chosen with you? Aim to arrive with plenty of time,
industry. At the more senior level allowing for any delays you might
in consultancy you’ll be expected Definitely take a copy or your CV & encounter. Ideally this means
to talk about fees, targets, some paper and a pen for note entering the office 10 minutes
business generation etc. In Local taking. You can also have some before your appointed time. Don’t
Government it might be having pre-prepared questions or any get there an hour early – you
local knowledge, or experience notes to jog your memory. In some won’t impress anyone, you will
managing a high case load – cases, it could be a good idea to just get bored and the interviewer
know the role and what is take examples of your work related will feel instantly rushed to meet
expected of you. to the role or to strengthen your with you. If you do arrive early just
examples. Depending on the role kill some time nearby. Absolutely
 How do you get into the you might be expected to bring a do not be late! But if you are,
right frame of mind? small portfolio which you can talk make sure you notify either your
through and for the more junior recruiter or the office of who you
Knowledge is power so as long as roles, an example of your Uni work will be meeting. It is very bad juju
you are confident that you have i.e. a report. Be prepared to leave it not to.
done your preparation you should with the interviewers so make sure
be fine. Otherwise just make sure the project/client is not Tip: If you plan to be on time,
you have everything organised to confidential and already in the you may be late so always plan
be there, suitably dressed and on public domain! to be early!
time - you don’t want to arrive in a
frantic sweaty rush! After that you  What should you wear? More Next month
just have to have the confidence
Part 2 of 3 – “The interview”
to know that they have invited you Generally speaking hot pants and
for a reason. flamboyant colours are a no no!
Just do your best and have fun The way we dress for an interview
with it. Remember, an interview is is a large factor on how we are oysterpartnership.com

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APC Intelligence
Dealing with Referral on your APC Final Assessment?
‘Firstly, let’s get the stigma out of the way.
Referral simply means you have not
demonstrated to the panel that you are ready Jon Lever
FRICS
for Chartered status. You ARE NOT useless!’

It does mean that you will need Take heart that the pass rate for
to consider how you plan the referred candidates is normally
next 6-month lead-in to your substantially higher than the first
Final Assessment, time pass rate.
plus there is always an element of Lastly, please remember not to get
personal disappointment and caught out by the timescales as
negativity that I always try and whilst the assessment dates are six
enthuse referred candidates to turn months apart the actual time
into positive thinking and energy and between receiving your referral report
refocus on the new final assessment and having to reapply and resubmit
goal ahead. your documentation is substantially
Please make sure you carefully less.
consider your referral report which
has been produced by the chairman
of your referring assessment panel.
Currently, this report will be in your More Information?
next submission pack so the next
Get the Masterclass recording.

www.myDeLever.com
assessment panel will be expecting
Normally £45 for ONLY £6
you to have taken on board all of the
points it refers to where you were www.DeLever.co.uk/downloads
deemed deficient.

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Mock Interviews
A 60 minute APC mock interview with experienced and
APC assessors. The DeLever APC mock interview is as
close to the real thing as we can make it. The interview
questioning will be based on your personal APC submission
documents, just like the real APC final assessment. The
mock interview is followed immediately a feedback critique
from the assessors based upon your performance.be made
by

“My weakness was my inability to

communicate effectively. The mock

www.DeLever.co.uk/mock-interviews
interview has helped me to work on this
and really opened my eyes to the issue”

Mock Interview details:

We deliver these in-house or you can attend one of our public interview centres in
London, Cambridge, East Midlands or Harrogate.

You will be invited to attend a set date, location and time and undergo a full
authentic interview with two of DeLever’s APC Expert assessors.

We film each mock interview and the immediate post interview feedback session.
We will provide you a copy of the film shortly afterwards.

We often provide useful updates and resources too

Learning Outcomes

• A mock interview is probably one of the best things a candidate can do as part
of their structured APC preparation.
• A mock provides context and experience of what is to come along with an
opportunity for the candidate to be given direct feedback regarding their
performance and pitfalls.
• It is not the most pleasant of experiences, but, it is probably one of the most
important career investments you will make.

Who should attend: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details.

Price: £275+VAT per Mock Interview

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 41
Presentation packs
Quality Resources for preparing your APC Final
Assessment Presentation.

We have created for you a top class four part product to help fully
prepare for the APC Final Assessment 10 minute presentation. You
get quality materials plus some great well tested advice and guidance
on how to deliver a top quality presentation.

Plus all the resources you need to prepare for it too!

www.DeLever.co.uk/presentation-pack
1. Free Quality A4 Durastar table top
flipchart. (A3 Upgrade available.)
Including 10 plastic wallets and a
demonstration layout. Remember... The
quality of the materials you use are as
important as the slide content you put in
them!

2. A ten page best practice guide for

the creation & delivery of your
presentation. Containing advice on how
to create your perfect APC presentation.
Based upon Jon Lever's experience over
the last 20 years and 1,500+
assessments.

3. A 1.5 hr DeLever APC Presentation

Explained Masterclass Recording
Explaining everything you need to think
about for the final assessment
presentation preparation and delivery

4. A DeLever USB Resource Card

containing an electronic PowerPoint
template for your presentation.
Plus: DeLever's bonus free resources.

Product benefits

• A full understanding of the APC final assessment presentation

• A quality resource that will set you apart at the final assessment We can
• Removal of stress or worry about what you need to produce and deliver provide all of our
• It is not the most pleasant of experiences, but, it is probably one of the most products and
important career investments you will make. services in-house.
Please contact
• Everything you need is in the bag / box!
us for details

From £105+VAT to £150+VAT depending upon selections

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 42
Revision workshop
A full day focus on Competency and APC Process in
preparation for the Final Assessment.

An intensive one-day workshop facilitated by DeLever APC

Expert Coaches and Assessors. The revision workshop
clearly explains and helps you to understand what the
assessors will expect you to do, deliver and know for your
final assessment interview.

www.DeLever.co.uk/revision-workshop
“Excellent length course and content.
Well delivered. Thoroughly enjoyable
and informative day”

Workshop details:

We deliver these workshop in a hotel location across the UK and we keep the
workshop numbers low between 10 to 20 delegates to ensure each and every
delegate attending gets quality access to our APC Experts.

All workshops are Pathway specific and allow the delegates to discuss and seek
solutions to their own unique APC queries.

Each workshop includes sessions on:

• APC process
• Mandatory competency revision
• Technical competency revision
• Final assessment preparation tips
• Final assessment interview explained
• Final Assessment Question and Answer tips

Learning Outcomes

• A full understanding of the last stages of the APC process and their APC Journey
• A full understanding of their declared competencies
• An opportunity to network and learn from other similar candidates

Plus all of the relevant resources provided in the delegate resource packs

Who should attend: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

Price: £235+VAT per Workshop Place

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 43
Masterclasses
Online Masterclass Webinars...

APC training and support delivered online wherever you

are... Masterclasses are excellent for gaining knowledge
and understanding of the whole APC Process. They are
facilitated by Jon Lever FRICS who is the RICS UK
Licenced Assessor Trainer, a RICS Regional Training
Advisor and an APC Chairman of Assessors, so he really
knows the APC!
“Online Masterclasses are a great tool,
To reach and support remote locations
and help with minimising DeLever’s

www.DeLever.co.uk/masterclasses
carbon footprint”
Masterclass Details:

• We use Adobe Connect for our online Masterclasses.

• This is a fantastic system and we love it as it enables us to connect with you
wherever you are in the world.
• Using webinar systems helps our aim to improve our carbon footprint as it
removes the need for all delegates to travel to a specific location.
• All you need is a computer or smart phone / tablet and you can join in with
hundreds of other APC candidates.
• We are developing many of topics from APC process through to Mandatory and
Technical Competencies.

Learning outcomes:

• Depending upon the topic presented this can be many and varied.
• We aim to ensure all attending delegates fully understand the message being
presented and never leave any questions or queries unanswered

• We get fantastic feedback from all attending delegates as they find the delivery
mechanism easy to use and effective as it is delivered to them locally wherever
they are.

Who should attend: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

From £25+VAT to £45+VAT

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 44
APC Coaching
All DeLever APC Expert Coaches are experienced APC
Chairs or Assessors. We provide expert APC coaching via
Skype, email, phone or face to face. Our coaches are all
experts in their specific APC Pathways and we pride
ourselves in top quality coaching and support. Because
coaching is a very personal experience we tailor our
coaching service specifically to your needs.

Before you agree to any coaching you can have a

free 15 minute phone chat with your potential
coach. This will help you to decide whether
you feel comfortable to be coached by them
and establish a plan about how they
are able to help you.
Coaching details:

www.DeLever.co.uk/coaching
We deliver coaching generally on a one to one basis and the programme / plan is
agreed directly with your DeLever APC Expert Coach.

DeLever APC Coaches are located around the UK and can from time to time make
arrangements to meet with you face to face. Please note if this is your preferred
option there may be additional costs associated with the coaches travel time.

Coaching is a very organic process and we do not stipulate any maximum or

minimum number of hours but prefer to leave it up to you to decide with your coach
directly what will best suit your situation and needs.

Learning Outcomes

• Coaching will provide a very varied range of outcomes.

• Primarily we aim to ensure that you complete our coaching programme with a full
understanding of the requirements for your unique APC Journey
• We expect you to have what will be needed for you to Ace your final assessment
• We hope you will have peace of mind as the coach is an active APC assessor they
will guide you through the detail and give you direction and confidence that you
are doing all the right things to be fully prepared for your final assessment.

Who should attend: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

Price: £95+VAT per hour (one to one)

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 45
myAPCDiary
myAPCDiary - APC Process Recording

Everything you need…Manage your whole APC process

online in the cloud. Effectively engage with your
Supervisor and Counsellor through the free mentor module
and save over 60% of your APC administration time…

"Easy to use and helps you manage your APC"

“I have found that myAPCDiary is an exceptional tool.

Would highly recommend!” myAPC Diary User, June '15

myAPCDiary System Requirements:

www.DeLever.co.uk/myapcdiary
All you need is a PC, Mac or smart phone / tablet. Anything that you are able to open
an internet browser will be completely compatible with our myAPCDiary. Oh yes, and
an internet connection. That’s it!

We also provide free online myAPCDiary forums for support and helpful tips.

What benefits can the myAPCDiary bring you?:

• Helps you record all aspects of your APC

• Sends you useful reminders to keep you on track
• Takes the strain out of the day to day APC administration and management
• Saves you 60% of your APC administration time
• Allows you to concentrate on your APC
• Helps you engage with your supervisor and counsellor
• Helps you keep up to date
• Access on any device anywhere with Internet connection
• Secure and backed up daily

Who is the myAPCDiary for: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

Monthly: £12.50+VAT / Annually: £125+VAT / Lifetime: £208+VAT

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 46
USB Resource Cards
Masterclass recordings & resources...

Own a copy of the DeLever APC Masterclass recordings,

providing you with key APC training and support anywhere
you are based.

Our online live Masterclasses are excellent for gaining

knowledge and understanding of the whole APC Process

www.DeLever.co.uk/usb-resource-cards
and Competencies. But, if you cannot attend the live
Masterclass the next best thing is that we
have created for you the DeLever
USB Resource Card Packs.

USB Resource Card Details:

• We use Adobe Connect for our online Masterclasses and this is a fantastic system
and we love it as it enables us to record our Masterclasses
• Our recordings are provided on a single user licence and are in MP4 video format
and once downloaded can be watched on a computer or Smart phone / tablet.

• Current USB Resource Packs:

• Starter Pack: APC Process explained, Rules of Conduct & Ethics
• Case Study Pack: Case Study explained, Rules of Conduct & Ethics
• Revision Pack: Final Assessment explained, Rules of Conduct & Ethics
• Supervisor & Counsellor Training

Learning outcomes:

• Depending upon the topic presented this can be many and varied
• There is the ongoing benefit of owning a copy of the recording and being able to
revisit it again and again at your leisure.
• We aim to ensure all delegates watching our recordings fully understand the
message being presented
• We get fantastic feedback from all attending delegates as they find the recording
format easy to use and effective as they can carry it with them wherever they are
• We update the recordings where necessary every 6 months.

Who should attend: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

From £25+VAT to £45+VAT

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 47
Download CPD
Masterclass recordings & resources...

Own a copy of the DeLever APC Masterclass recordings,

providing you with key APC training and support anywhere
you are based.

Our online live Masterclasses are excellent for gaining

knowledge and understanding of the whole APC Process
and Competencies. But, if you cannot attend the live
Masterclass the next best thing is that we
have enabled you to download individual
recordings in a simple and easy to use
online shop.

Masterclass Details:

www.DeLever.co.uk/downloads
• We use Adobe Connect for our online Masterclasses and this is a fantastic
system and we love it as it enables us to record our Masterclasses
• Our recordings are provided on a single user licence and are in MP4 video
format and once downloaded can be watched on a computer or Smart phone
/ tablet.

• Current Downloads available::

• Referral explained
• More topics will be available soon

Learning outcomes:

• Depending upon the topic presented this can be many and varied
• There is the ongoing benefit of owning a copy of the recording and being able to
revisit it again and again at your leisure.
• We aim to ensure all delegates watching our recordings fully understand the
message being presented
• We get fantastic feedback from all attending delegates as they find the recording
format easy to use and effective as they can carry it with them wherever they are
• We update the recordings where necessary every 6 months.

Who should attend: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

From £5+VAT to £40+VAT per recording

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 48
APC Forum
Free online discussion with Jon Lever FRICS on a current
APC topic of interest and an open question and answer
sessions on anything to do with the APC process.

Why not come along and see for yourself...

It is completely Free...

www.DeLever.co.uk/myapcdiaryforum
APC Forum Details:

• We use Adobe Connect for our online APC Forums.

• This is a fantastic system and we love it as it enables us to connect with you
wherever you are in the world.
• Using webinar systems helps our aim to improve our carbon footprint as it
removes the need for all delegates to travel to a specific location.
• All you need is a computer or smart phone / tablet and you can join in with
hundreds of other APC candidates.

Learning outcomes:

• An opportunity to ask any APC process related query and get answers to your
concerns
• We get fantastic feedback from all attending delegates as they find the APC
Forum delivery mechanism easy to use and effective.

Who is APC Coaching for: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

£Free
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 49
myAPCDiary Forum
Free online forum for discussion and demonstration of the
DeLever myAPCDiary with Jon Lever FRICS regarding the
DeLever myAPCDiary online software, a management tool
for your whole APC process. Saving you 60% of your APC
administration time

Along with the product demonstration a

discussion with users on best practice
from someone who not only understands

www.DeLever.co.uk/myapcdiaryforum
the software but also the
whole APC process

myAPCDiary Forum Details:

• We use Adobe Connect for our online myAPCDiary Forums.

• This is a fantastic system and we love it as it enables us to connect with you
wherever you are in the world.
• Using webinar systems helps our aim to improve our carbon footprint as it
removes the need for all delegates to travel to a specific location.
• All you need is a computer or smart phone / tablet and you can join in with
hundreds of other APC candidates.

Learning outcomes:

• A fuller and varied experience of our myAPCDiary online software

• An opportunity to ask any APC process related query and see how the
myAPCDiary takes the stress and strain out of the process for you
• We get fantastic feedback from all attending delegates as they find the
myAPCDiary Forum delivery mechanism easy to use and effective.

Who is APC Coaching for: Yes Maybe No

APC Candidate 
APC Supervisor 
APC Counsellor  We can
provide all of our
Company APC Manager  products and
services in-house.
Chartered Surveyor  Please contact
us for details

£Free
© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 50
 APCeye Prize worth £45

Contribute a 300 to 500 word article to APCeye and

WIN the APC Presentation explained webinar
Recording, worth £45
Pick one of the following subjects:
• How I approached my APC journey?
• 5 top tips for progressing your APC?
• 5 top tips on writing your Case Study?
• Pick a Level 3 competency and explain what
you did to achieve Level 1,2 and 3?
www.DeLever.co.uk/competition | email your article to [email protected]

Advertise
• Your business advert here
• 1/8 Page £25+VAT per month

www.graduatesurveyors.com

DeLever circulation statistics (Sept 2016)

The DeLever Audience
• DeLever.com Visitors: 19,769 repeat visitors
• LinkedIn Contacts: 14,022 direct
• LinkedIn associated groups: 3.4m indirect
• APC Update email: 1,746
• Twitter: 1,632
• Blog: 1,985
• Estates Gazette Articles: 35,000 readership

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 51
 www.DeLever.co.uk/whatsapp

Take control of your APC Journey

Leave nothing to chance…

www.DeLever.co.uk

Contact DeLever

DeLever Limited
Building 321
Bedford Technology Park
Thurleigh
Bedford
MK44 2YA

+44(0)1234 780142
[email protected]
www.DeLever.com
www.myDeLever.com
www.DeLever.tv
@DeLeverAPC
@APCTrainer
@APCCentre
@APCintel

Download the APCeye at www.myDeLever.com

© DeLever 2017 | Download the APCeye at www.myDeLever.com | +44 (0) 1234 780142 | [email protected] | June 1 7 52