Motivation interview & Report

Priyanka

MGMT-0100-E15-Canadian Business

Victor Sze

Date: july1,2021

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Table of Contents
Section 1 - Overview and Post Reflection .............................................................................................................................................. 3
Section 2 – Interview Summary Table .................................................................................................................................................... 5
Section 3 – Personal Approach to Leading and Motivating Others ........................................................................................................ 7
Section 4 - 10 Key Takeaways ................................................................................................................................................................ 8

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Section 1 - Overview and Post Reflection

Overview

Leader Name: Mayank Monga

Email address: [email protected]

Name of Organization: Circle K, Calgary

Position or Title: Assistant manager

One paragraph summary of why you chose to interview this individual:
I choose this person for the interview because I got his reference from one of the employee who is working under him. The employee add
that he is the best manager he ever worked for. he has all the qualities of a good manager as well as of a strong leader too. He has a good
experience of work. He is working with Circle K from more than 2 years and he stared as a employees but within 2 years he is promoted to
a managerial post because of his qualities and hard work.

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1. What characteristics or traits does this Canadian business leader embody to lead the organization?

From our conversation, I realize he has all the attributes of a powerful leader. He has the power to influence others, which is an

important aspect of leadership, especially he knows how to motivate people to get their work done. Communication is another of his

strong points. He chooses his words and expressions wisely and invites others to contribute their thoughts. He is a flexible person, so

when things don't go as planned, he makes new plans to accommodate changes in circumstances. Besides this, he possesses qualities

such as honesty, good judgment, problem-solving capabilities, and a willingness to support.

2. What conclusions can you make about the individual’s approach to motivating others in the organization?

As far as I can tell, this leader encourages his employees to focus their efforts in the right direction to increase their efficiency so the

task can be accomplished more efficiently to achieve the desired result. Therefore, it is important that the leader maintains a close eye

on the employee's satisfaction because every individual has different expectations and leaders direct them in a way to help them meet

these expectations as they strive to achieve the organization's goals. It's only possible when the right person is hired for the right job

and given enough time and resources to complete the job. Then measure their performance and communicate about the rewards for

their efficient task performance to ensure positive outcomes.

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Section 2 – Interview Summary Tab

Criteria Key Findings

Leadership This leader certainly follows transformational leadership. Transformational leadership is a theory of
What leadership leadership where a leader works with the team to achieve the organization's goal by providing proper
style/s were guidance and motivation to workers and promote trust and focus on leading and guiding. Taking care of
identified? How workers' needs while helping the company achieve its goals is the focus of the leader. In my opinion, all
does their particular these traits are base on all the motivational theories whether it’s Maslow’s theory, expectancy theory or
style fit in with the two- factors theory.
theories discussed?
The interviewee consider himself more as leader because in his opinion the job of a manager is to set a
framework of rules which is followed by everyone in the organization to achieve the object of business
at last. While the function perform by a leader is quite complex and it is a continuous process. The job
Does the interviewee of a leader is to introduce the innovating ways to adapt the changes of external business factors and
consider themselves grab the opportunities as well as tackling problems for achieving the goal set by management. The
more of a manager important function on a leader is to communicate with personnel about the difficulties they are facing.
or a leader? A leader have to motivate and inspire the people not by giving them direction but through satisfying
their basic needs so that they work with enthusiasm. And he added that he have to do all these in his
daily life to motivate it employees.

Some traits of leadership can be identified in this leader:

• Creativity and innovation: His creativity is exceptionally good, and he's always thinking of new
ideas.
• Strong communication skills: His communication skills are strong, as he frequently interacts
What
with followers in order to understand their needs and motivations.
characteristics/traits
• Visionary: He has a vision for the company because he has a broad view and is excited and
were identified as
enthusiastic about what it can become.
important?
• Empower: He motivates others to work at their optimum levels to achieve organizational goals.
• Passionate: The leading figure know his goals and work tirelessly to achieve goals. It is
inspiring to see his passion. He is highly committed to their goals.

What The quality of empower sometime works in negative sense which would be dangerous for leaders
characteristics/traits career as sometimes empowered employees misuse their power. The giving authorities to do task

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could potentially according to them could bring conflicts between employees and manager. Apart from this, if an
damage a leader’s employee work much better than manager after acquiring the power of decision making then managers
career? job could be in danger.
How does the Through a variety of methods, a leader enhances the motivation, morale, and job performance of
interviewee followers, for example, attempting to align the individual's ego with the project and the collective
influence people in identity of the organization; and by serving as a role model to inspire the followers. As a leader, he
and around the understands the strengths and weaknesses of his followers, which allows him to assign tasks that will
organization? improve their performance.
Motivation To keep his employees motivate the leader focus on achieving the five needs mention by Maslow
How does your Hierarchy theory starts from fulfilling the basic needs to the self-actualization needs with the help to
leader motivate execute innovating ideas, interacting with personnel, clear vision about companies goals as well as his
his/her employees? employees personal goals, delegate the authorities to employees to perform certain task. On the behalf
Which motivational of this, when the employees know that their leader will help them to achieve their expected outcome
theory do you think they will motivate to put more efforts in their job and give productive performance.
this closely links to?
The leader suggest that always treat the employees of organization as an assets because they are integral
part of every business. Moreover he add certain thins like:
• Firstly, defining values for the organization and ensuring employees know them is crucial.
Advice and • Secondly, Maintain regular communications with employees about the company's progress and
Current Issues changes. To maintain alignment during the chaos, effective communication and close
What advice did this cooperation are essential.
individual suggest? • Instead of setting large long-term goals set small, attainable, short-term goals for each
employee that support the larger mission.
• Allow your employees to contribute heavily by showing them that you trust them.

The manager told that sometimes he have to face certain conflicts in the organization. For instance:
• The conflicts arise where an individual’s objective and vision differ from companies overall
vision.
What current issues
• People sometimes have conflicts, most often arising from a mutual dislike or clash of
were identified?
personalities.
• The situations in which an individual is set against a group or is not willing or able to conform
to its dynamics, that individual cannot stay with the team for long due to internal conflicts.

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Section 3 – Personal Approach to Motivating Others

The leadership and motivation theories differ depending on the type of business that is conducted, and

they are also different depending on what steps are involved to accomplish a particular task. Manpower

is key for any business and the consequence depends entirely on them, and this is the reason why

placing the right person at work is so important. Further, by utilizing my acquired knowledge, I would

like to elaborate on this topic.

Motivation is essential at the office since employees spend the majority of their time there. It increases

productivity for individual employees, as well as the organization as a whole. Thus, leaders are

employed, and they are responsible for motivating their coworkers to fulfil the organization's goals.

They are always prepared for any situation because they are self-motivated, innovative, good listeners,

clear vision for long-range prospects and do things right. It is common for companies to motivate

employees in different ways. Furthermore, I plan to achieve leadership in the workplace by motivating

and guiding my team to achieve organizational goals. To begin with, I would focus on myself and

develop a positive attitude before start understanding others. By setting short-term goals for my

teammates, I motivate them and reward them for their efforts. Apart from this, monetary rewards

provide them with a boost to achieve the best possible results. Moreover, I would advise my company

that it should test candidates for emotional intelligence during the recruitment process. This is largely

due to the fact that the relevant employees are capable of leading the organization upward, as they are

self-motivated and well aware to control various emotions in different situations. Furthermore,

employees were hired after matching their skills and interests with the organization's profiles, so that

one should perform the task by pleasure not forcefully.

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Section 4 - 10 Key Takeaways

The most important things I have learned is

1. According to Maslow's theory of human motivation, people typically fulfill their needs in the

sequence of survival, safety, love and belongingness, esteem, self-actualization, and finally

spiritual or transcendence needs.

2. Theory X and Theory Y of McGregor :these theories are based on the assumptions made by

managers about their employees.

• Managers that believe in Theory X assume that their employees are lazy, don't enjoy

working, and will avoid expending energy on it at all costs. As a result, managers bear

full accountability for the acts of their subordinates.

• In theory Y, a manager has a positive attitude toward his or her employees' ability to

work and believes that staff are not lazy, can enjoy their jobs, and will work hard to

achieve organisational goals. As a result, which boss is most likely to involve his

personnel in all productive activities.

3. Two-factor theory states that employee satisfaction and dissatisfaction are primarily

determined by two aspects: hygiene factors, such as working conditions, pay, and the quality

of supervision, and so on. Other motivational elements at work exist in addition to

recognition, advancement, and achievement. Managers should pay more attention to

cleanliness considerations than to people-motivating elements, according to this notion.

4. Equity theory is a contemporary theory in which the employee get motivated on the behalf on

what receive in return ( salary, benefits security) for their contribution (time, efforts,

experience) at work.

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5. Transformational leadership is a theory of leadership where a leader works with the team to

achieve the organization's goal by providing proper guidance and motivation to workers and

promote trust and focus on leading and guiding.

6. In today's Canadian business environment, companies are using motivational techniques to

increase employee job satisfaction by giving employees different duties to perform, allowing

employees to speak with colleagues on the same project who work in different departments,

and allowing them to engage with clients.

7. In order to motivate employees, Canadian businesses alter the hours worked by allowing

employees to work at their own convenience, reducing workweeks, letting them accomplish

some or all of their work outside the office, and allowing two individuals to work on the same

task simultaneously.

8. Involving employees in managerial operations provides them greater autonomy and motivates

them to perform better because they feel like an important part of the organisation.

9. In a conflict scenario, an individual's vision and objective differ from the company's overall

vision. It is typical for people to disagree on occasion, generally due to mutual dislikes or

personality issues.

10. When an individual is set against a group or is unwilling or unable to conform to its dynamics,

that individual will not be able to stay with the team for long due to internal conflicts.

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Reference

Ebert, R. J., Griffin, R. W., Starke, F. A., & Dracopoulos, G. (2018). Business essentials. Pearson.

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