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Service Information Systems: Know How For Your Success.: Road and Mineral Technologies

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0% found this document useful (0 votes)
94 views32 pages

Service Information Systems: Know How For Your Success.: Road and Mineral Technologies

Uploaded by

Felipe Hernandez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 32

SERVICE INFORMATION SYSTEMS:

KNOW HOW FOR YOUR SUCCESS.

ROAD AND MINERAL TECHNOLOGIES www.wirtgen-group.com


CONTENTS
OVERVIEW PAGE 4

WIDOS PAGE 6

Documentation – machine diagrams of all machine models Page 8


Navigation – identifying original parts quickly Page 10
Ordering – easy creation of order forms Page 12
Scheduling of operations – transport and operating manuals Page 14

WITRAIN PAGE 16

Product trainings – comprehensive and informative Page 18


Documentation – detailed diagrams of your machine Page 20
Application – useful information for the field Page 22

PARTS AND MORE PAGE 24

Ordering tool – ordering of original parts made easy Page 26


Wear and tear – assessment and influencing factors Page 28
Functionality – requirements in field operation Page 30

2 I 3
BENEFIT FROM OUR EXPERTISE AND KNOW-HOW.

SERVICE INFORMATION SYSTEMS

1
1 WIDOS – cross-brand
documentation software
for Wirtgen, Vögele, Hamm
and Kleemann products.

2 WITRAIN – training
software for your staff.

3 Parts and More –


convenient ordering tool
for Wirtgen Group Original
Parts.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


WIDOS, WITRAIN and Parts and More offer The WITrAIN training software includes
numerous advantages that will help you to comprehensive product trainings plus a full
perform your day-to-day work with greater documentation on your machine model, and is
efficiency. supplied free of charge when purchasing a
Whether ordering original parts and wearing Wirtgen group machine. Other model ranges
parts, checking out repair and maintenance can be purchased at low extra cost.
procedures, correcting any malfunctions
quickly, or ensuring the basic or ongoing make sure to also benefit from Parts and more,
training of your staff – our information systems our cross-brand parts information and ordering
provide background knowledge and facts on system. Clearly structured tables make it easy
everything to do with our machine technologies to find the required part numbers quickly.
and original parts. Additional, descriptive information on the
functionality and design of our original parts
WIDOS provides you with the full documenta- enables their optimum use. Use Parts and
tion on all current model ranges of the Wirtgen more, which is available as a printed catalogue
group in a single system. WIDOS is a valuable in various languages, as software on DVD, or on
tool in particular when operating several the Internet.
machines of the Wirtgen group, as the docu-
mentation will be kept up to date by our regular The Wirtgen group’s service information
update service. systems – unique in the construction machine
industry.

2 3

4 I 5
WIDOS –
THE DOCUMENTATION SOFTWARE.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


“The detailed machine diagrams, which include links to the
illustrations and descriptions of the various machine elements,
make repair and maintenance of the Wirtgen Group machines
a lot easier for me.”

WORKSHOP STAFF

“It helps me a lot that, by using WIDOS, I have the complete


documentation of all of the Wirtgen Group machines stored on
my laptop computer. I can thus respond flexibly to any situation
on site.”

SERVICE TECHNICIAN

“The transport, operating and safety manuals included in


WIDOS are of great interest to me for better operation and
maintenance scheduling.”

TECHNICAL MANAGER

“Identify original parts and order them with the Wirtgen Group
conveniently via the order form included in WIDOS – that’s
what I like most.”

PURCHASER

6 I 7
WIDOS −
CROSS-BRAND DOCUMENTATION.

UP-TO-DATE INFORMATION ON ALL MACHINE MODELS


Full information in a single system. Intelligent linking simplifies work.
WIDOS offers you a detailed insight into the Interlinking of the various parts of information
inner workings of your machines, for the system enables you to find your way around quickly,
includes not only the spare parts catalogues allowing you to make full use of the potential
but also the full hydraulic, hosing and electric WIDOS offers.
diagrams.
■ Follow the path of electrical cables and
Simply install WIDOS on your laptop computer hydraulic hoses by simple clicking (A).
to have all the diagrams at your disposal ■ Simple clicking on the part number will open
wherever you are – whether on the job site or the corresponding exploded-view drawing
on the shop floor. This will enable your service in the spare parts catalogue (b), enabling
technicians to respond with greater flexibility you to quickly identify the position of the
when providing on-site support. required part in the machine.
■ Jump directly to related information on the
Yet another advantage: the free WIDOS update machine component in question (C).
service. Four updates per year will keep your
records up-to-date at all times. This kind of intelligent interlinking will support
you in the detection and correction of any
malfunctions – thus saving time and money.

1 2

OVERVIEW WIDOS WITRAIN PARTS AND MORE


C A B

3
1 The hydraulic diagram
offers a complete overview
of all hydraulic compo-
nents installed in the
machine.

2 The precise arrange-


ment of the hosing system
installed in your machine
can be seen in the hosing
diagram.

3 The electric diagram


provides detailed
information on the electrics
and electronics of your
machine.

8 I 9
WIDOS −
INTUITIVE NAVIGATION.

IDENTIFYING ORIGINAL PARTS QUICKLY AND EASILY

D
1 2

You will be delighted by the quick and Clearly structured presentation of sub-
convenient WIDOS navigation system. assemblies and parts.
The contents in WIDOS have been consistently exploded-view drawings enable you to identify
structured across all model ranges, providing the required original part immediately while
you with a uniform navigation system: when showing you the sequence of installation of the
accessing the WIDOS system, you can choose parts at the same time. Selecting the number in
between the various model ranges of the the drawing with the mouse cursor (A) is all that
Wirtgen group across the group brands. Once is needed to identify the part number, which is
you have selected a machine model, WIDOS then highlighted in the list box with a black
offers the full set of documentation on all background (b). This will provide you with a
machines that are part of the model range in a quick overview of which parts have been
clearly designed fashion. installed in which position in the machine.

The related blocks providing further information Additional, related information on the part in
have also been given an identical structure question is shown directly in the parts list.
across the group brands. As a result, not only Simply click on the link button (C) to be directed
the spare parts catalogues but all blocks of to component images, descriptions and other
information have been designed along identical related information.
functional structures across all of the model
ranges. Intelligent search functions (D) help you to find
the required original parts quickly by keying in
Intuitive navigation – helping you to find the the part number or part description (e).
required information quickly and easily.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


C A B

3
1 Simple structuring
based on the product
divisions, model ranges
and component groups.

2 Intelligent search
functions via parts
numbers or parts
descriptions allow quick
pinpointing of the original
parts within the compo-
nent group.

3 Exploded-view drawings
facilitate the identification
of individual parts.

10 I 11
WIDOS −
SIMPLIFIED ORDER PROCESSES.

CREATE ORDER FORMS DIRECTLY AND QUICKLY

A D E B

1
1 Convenient ordering of
original parts by simply
clicking on the parts
number in the exploded-
view drawing.

2 Easy creation of order


forms – for each brand.

3 Your notes on the


subassemblies of your
machine – save information
on maintenance
procedures or repairs
directly in the WIDOS
system.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


G

F
2 3

Directly create and print order forms in Create and save separate notes on the
WIDOS. various subassemblies.
WIDOS allows your purchasers or workshop You can easily add and save individual notes to
staff to save the original parts needed for each subassembly by calling up (F) a Notes
maintenance or repair in an order form which window (g). Particularly convenient: the data is
can then be printed with only little effort. permanently saved even in case of a system
update.
begin by opening an order form (A). You can
then add the required original part from the This feature will enable you to permanently
subassembly in question to your shopping store any tips and recommendations, or
basket by simply clicking on the part number information on any modifications carried out on
(b). The parts you have added to your shopping the machines, and to make them available to
basket are listed in a clearly structured fashion other users.
in the “Order form” window (C).

Save master data quite easily, such as your


address details, various delivery addresses, as
well as the modes of ordering and shipping (D).
Saving your address details in the “Address”
window (e) once, for example, will enable you
to use these details for future orders.

Simply allocate the required master data to the


shopping basket to create an order form. After
that, you can print the form in no time at all.

12 I 13
WIDOS –
OPTIMIZED SCHEDULING OF OPERATIONS.

ALL THE INFORMATION YOU NEED FOR EFFICIENT PLANNING

1
1 Transport manual of a
Wirtgen cold milling
machine.

2 The operating manual


includes, among other
things, the technical
specification and
consumption rates of the
machine.

3 The safety manual will


provide you with all you
need to know about proper
handling of the machine.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


Comprehensive additional information. Accident prevention – clear and comprehen-
WIDOS provides you with a full set of docu- sible presentation of all issues relevant for
mentation on the machine specification and safety.
settings, as well as the safety manual, transport We attach great importance to the detailed
manuals, quick maintenance guides, and many explanation of all safety aspects related to the
more for each machine model. operation of our machines. All necessary steps
ensuring the safe handling of our technologies
Transport manuals include, for instance, the are therefore presented in the safety manuals
exact machine dimensions as well as advice on contained in WIDOS in a clear, easily compre-
securing the machines during transport. This hensible fashion.
will enable you to better schedule transport
between projects well in advance. Yet another advantage: the safety manuals are
presented in digital format, making it quite easy
benefit from the centrally available, complete to copy them and hand them out to third
machine specification and settings when persons.
scheduling job site operations and maintenance
procedures.

WIDOS ensures that you will have up-to-date


information ready to hand whenever and
wherever it is needed.

2 3

14 I 15
WITRAIN –
THE TRAINING SOFTWARE.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


“I can use the product trainings in WITRAIN to get familiar
with the control systems and maintenance of the machine.”

MACHINE OPERATOR

“Performing maintenance on our machine quickly and eas-


ily – that’s what WITRAIN permits me to do. The software
comprises the full machine documentation from WIDOS for
our machine model.”

SERVICE TECHNICIAN

“The details provided on the application and extension


possibilities of the machine technology are very informative,
as they enable us to optimize the use of our machines on the
construction site.”

TECHNICAL MANAGER

“As a purchaser, I particularly like the fact that WITRAIN is


supplied free of charge for our machine.”

PURCHASER

16 I 17
WITRAIN –
INFORMATIVE PRODUCT TRAININGS.

COMPREHENSIVE DOCUMENTATION
For your staff – preparation and training. Interactive elements illustrate machine
Your machine operators will appreciate the functionality.
product trainings included in WITrAIN as the WITrAIN contains interactive elements for
basis of their day-to-day-work. numerous machine models intended to present
the control systems of our machines in the
The various sections of the machines and their most comprehensible fashion. The software
functions are explained clearly and descriptively includes, for example, the different parts of the
by way of graphic illustrations and images multifunctional screen installed in the Wirtgen
taken in the field. The training contents extend W 2000 cold milling machine together with the
from the machine’s technical specification all related sensors (A).
the way to a full description of complex control
systems such as ergoPlus or levelPro. The interactive elements enable the operator to
display the functions of the different machine
This will enable your machine operators to sensors, read off the underlying basic settings
familiarize themselves with the machine and call up machine parameters (b).
technology step by step in advance prior to
actually operating the machine, and therefore to In this way, he can safely familiarize himself
perfectly adapt the machine to requirements on with the menu navigation of the electronic
the construction site later. control system.

1 2

OVERVIEW WIDOS WITRAIN PARTS AND MORE


B A

3
1 Clearly structured
presentation of the
different sections of the
machine.

2 Complex systems like


the ErgoPlus control
system are also explained
in simple terms.

3 Ideal preparation:
interactive elements enable
your machine operators to
try out the menu navigation
in advance.

18 I 19
WITRAIN –
FULL DOCUMENTATION OF YOUR MACHINE.

DETAILED DIAGRAMS OF YOUR MACHINE

D C B

1
1 Conveyor hosing
diagram including an
image of the part in
question.

2 Also included free of


charge – machine-specific
electric diagram.

3 The full set of


exploded-view drawings
from WIDOS for your
machine model.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


WITRAIN – a comprehensive system Spare parts catalogue for your machine
unrivalled in the machine construction model in digital format.
industry. WITrAIN additionally includes the spare parts
WITrAIN comprises the complete set of catalogue plus exploded-view drawings, which
documentation from WIDOS for your machine not only enable you to identify original parts
model, providing you with full details on your quickly and conveniently but also to view the
machine not only as paper documentation but build-up of individual subassemblies.
in electronic format as well. The full range of
advantages WIDOS offers for your machine The link list giving the specific control values of
model are available to you also with the the controls included in the electric diagram is
WITrAIN system. Intelligently linked electric, also part of the WITrAIN software, as are the
hydraulic and hosing diagrams, for instance, links to component descriptions and images.
facilitate the maintenance and repair of your
machines.

Simply selecting the description of the original


part in the list box (A) will highlight the part with
a black background in the drawing (b). A list of
the illustrations linked to the part in question (C)
can be called up by clicking on the link button
in the list box (D).

Your advantage: the information you require is


available quickly without the need for time-
consuming searches.

2 3

20 I 21
WITRAIN –
OPTIMIZED APPLICATION OF YOUR MACHINE.

USEFUL INFORMATION FOR THE FIELD

1 2

Information on additional application Expand the range of applications of your


possibilities. machine with optional equipment features.
Your machine can do more: optimize the use of WITrAIN offers comprehensive information on
your machine also in new business areas that optional equipment features and retrofit
you are not yet familiar with. packages that enable you to optimize the use
of your machine in field operation. The software
Our software provides you with clearly struc- explains, for instance, the optional big multi-
tured information on the potential your machine Plex Ski for use in our Vögele pavers. Conven-
has to offer. You are given a brief and concise ient installation and operation are explained in a
overview of the range of applications of your descriptive step-by-step procedure.
machine.
benefit from the application expertise offered in
WITrAIN – know-how that improves your level WITrAIN, and expand the fields of application
of confidence in order acquisition and greatly of your Wirtgen group machine.
simplifies your day-to-day work.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


3
1 Learn more about the
optional equipment
features available for your
machine.

2 Transport manual for the


safe transport between
projects.

3 Optimize the operation


of your machine.

22 I 23
PARTS AND MORE –
THE ORDER CATALOGUE FOR ORIGINAL PARTS.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


“The Parts and More catalogue is structured very clearly based
on the parts groups. That helps me to find the right original
part quickly – and saves time and effort when ordering. The
functional descriptions are also of great interest to me. They
have taught me a lot about the Wirtgen Group original parts.”

PURCHASER

“Both the recommendations on machine maintenance and the


assessments on parts wear are extremely helpful as we can
cut costs through the timely replacement of original parts.”

SERVICE TECHNICIAN

“The tips and tricks on machine operation included in Parts


and More help me a lot in using the Wirtgen Group machine
more effectively.”

MACHINE OPERATOR

24 I 25
PARTS AND MORE –
THE CLEARLY STRUCTURED ORDERING TOOL.

EASY ORDERING OF ORIGINAL PARTS

1
1 Looking up parts quickly
– the clearly structured
Parts and More catalogue.

2 Also available on
the Internet: visit
www.partsandmore.net.

3 Parts and More as


software on DVD.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


One system for all brands of the Quick and convenient navigation saves time.
Wirtgen Group. The entire body of information contained in
Our highly practical ordering tool for Wirtgen Parts and more has been arranged based on
group original parts is available free of charge the different parts groups, which permits quick
in various formats: and easy searching (A).

■ Always ready to hand as a catalogue with The parts groups are characterized by icons (b),
clearly presented facts and figures. which supports easy cross-media navigation.
■ As software on DVD – complementing the Clearly structured and descriptive illustrations
information contained in the catalogue, the aid comprehension (C).
DVD includes comprehensive additional
information on the conditions and assess- Parts and more offers a comprehensive system
ment of parts wear, as well as servicing and that will support you in your day-to-day work
maintenance recommendations. with our parts by providing
■ Online at www.partsandmore.net – our ■ expertise on application possibilities
website permits original parts to be ■ convenient ordering aids
searched and ordered in many countries ■ aids for assessing parts wear
and around the clock. ■ maintenance recommendations,
and much more.
benefit from our expertise, and use Parts and
more as your basis for parts planning and
stocking.

C A

B
2 3

26 I 27
PARTS AND MORE –
WEAR AND TEAR OF ORIGINAL PARTS.

ASSESSMENT AND INFLUENCING FACTORS


Maintain the value of your machine – tips for Practical tips for the day-to-day operation of
maintenance procedures. your machines.
Parts and more is much more than just an There comes a time when wearing parts have
ordering tool. The system offers comprehensive reached a state in which their further use is no
information that is of interest when it comes to longer economical or can even result in
maintaining the value of your machine and problems caused by consequential damages.
original parts.
To facilitate assessment of the right time for
extensive information on maintenance and replacement, Parts and more includes many
servicing procedures supports you in maintain- measurement values that will assist you in
ing the value of your machines on a long-term determining the optimum time for replacement.
basis. Costs are reduced, as regular mainte-
nance will increase the lifespan of your Wirtgen Complementary to the Parts and more cata-
group products. logue, the DVD offers recommendations on the
correct use of our original parts, and includes
Parts and more – benefit from our wealth of comprehensive information on the factors
background knowledge on original parts that is influencing parts wear and tear.
truly unique in the industry.

1 2

OVERVIEW WIDOS WITRAIN PARTS AND MORE


3
1 Factors that play a role
in cutting tool wear and
tear.

2 Clear illustration of the


wear rate of cutting tools.

3 Assessing the wear of a


scraper conveyor in a
Vögele paver.

28 I 29
PARTS AND MORE –
FUNCTIONALITY AND APPLICATION TIPS.

REQUIREMENTS IN FIELD OPERATION

1 2

Easily comprehensible explanation of For perfect work results – tips and applica-
functions. tion recommendations.
Full comprehension of the innovative technol- each construction site poses its own challeng-
ogy of our machines is a prerequisite to their es. We offer the right equipment for them all
optimum use. Parts and more therefore offers and the parts most suited to each application.
clear and easily comprehensible explanations
on the functions of our machines and original The recommendations included in Parts and
parts. more, for example, on the choice of the right
cutting tool in accordance with the material to
Illustrations, animations and films elucidate be milled, will enable you to use your machine
complex facts. Descriptive explanations are in the most efficient way.
given, for example, of the principle of oscillation
used in our hamm rollers, Vögele’s high-com- Parts and more provides you with a tool that
paction technology and levelling technology, will help you optimize the efficiency of your
and the Wirtgen cold recycling process. machine. You will be delighted by its many
application recommendations, overviews,
Wirtgen group technologies offer intelligent explanations, tips and tricks.
solutions for your day-to-day work.

OVERVIEW WIDOS WITRAIN PARTS AND MORE


3
1 Recommendations on
choosing the right type of
cutting tool.

2 Recommendations
optimizing the installation
of original parts.

3 Descriptive explanations
of the functions of various
Wirtgen Group technolo-
gies.

30 I 31
Wirtgen GMBH
Reinhard-Wirtgen-Str. 2
53578 Windhagen · Germany

Illustrations are without obligation. Subject to technical changes. – No. WG-04-11 EN-02/10 © by Wirtgen GmbH 2010 Printed in Germany
Phone: +49 (0) 26 45/131- 0
Fax: +49 (0) 26 45/131- 242
www.wirtgen.de

JOSEPH VÖGELE AG
Neckarauer Str. 168-228
68146 Mannheim · Germany
Phone: +49 (0) 621/8105 - 0
Fax: +49 (0) 621/8105 - 461
www.voegele.info

HAMM AG
Hammstr. 1
95643 Tirschenreuth · Germany
Phone: +49 (0) 9631/80 - 0
Fax: +49 (0) 9631/80 - 120
www.hamm.eu

Kleemann gmbh
Manfred-Wörner-Str. 160
73037 Göppingen · Germany
Phone: +49 (0) 7161/206 - 0
Fax: +49 (0) 7161/206 - 100
www.kleemann.info

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