Microsoft Dynamics 365 Overview
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Saad KhanMicrosoft Dynamics 365 Overview
Uploaded by
Saad KhanMicrosoft Dynamics 365
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Microsoft Dynamics 365
Developer(s) Microsoft
Operating system Microsoft Windows
Type enterprise resource planning and customer
relationship management
License Proprietary software
Website dynamics.microsoft.com
Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP)
and customer relationship management (CRM) intelligent business applications
announced by Microsoft in July 2016 and released on November 1, 2016. There are
editions available: a Business Edition which includes a Financials application, based on
the project code-named 'Madeira', and an Enterprise Edition which comprises several
CRM applications (field service, sales, project service automation, and customer
service).[1][2][3]
On July 1, 2017, the Dynamics 365 line was repackaged so that the CRM applications
are now called the "Customer Engagement Plan." The ERP application is now
called Microsoft Dynamics 365 for Finance and Operations; however, it is only available
as part of the "Unified Operations Plan," which also includes the standalone applications
Dynamics 365 for Talent and Dynamics 365 for Retail. Together, the two plans form the
"Dynamics 365 Plan."
Feature applications[edit]
Microsoft Dynamics 365 contains 12 applications: [4]
Dynamics 365 For Sales – Sales Leaders, Sales Operations
Dynamics 365 For Customer Service – Customer Service Leaders, Customer
Service Operations
Dynamics 365 For Field Service – Field Service Leaders, Field Service
Operations
Dynamics 365 For Human Resource – Attract, On board, Core HR
Dynamics 365 For Finance & Operations – Finance Leaders, Operation Leaders
Dynamics 365 Supply Chain Management - Streamline planning, production,
stock, warehouse, and transportation .
Dynamics 365 For Commerce
Dynamics 365 for Project Service Automation – Operation Leaders, Project
Leaders
Dynamics 365 For Marketing—Adobe Marketing Cloud, Dynamics 365 for
Marketing
Dynamics 365 Artificial Intelligence – AI for Sales, AI for Customer Service, AI for
Market Insight
Dynamics 365 Mixed Reality – Remote Assist, Layout
Dynamics 365 Business Central – ERP for SMBs
Microsoft itself uses the Customer Service module to manage the process of
updating Windows operating systems to the latest versions.[5]
References[edit]
1. ^ Foley, Mary Jo. "Microsoft takes wraps off its 'Madeira' SMB business-management
service". All About Microsoft. ZDNet. Retrieved 7 July 2016.
2. ^ Sheridan, Kelly (July 7, 2016). "Dynamics 365 Unveiled, Skype Meetings Launched:
Microsoft Roundup". Information Week. Retrieved 11 July 2016.
3. ^ Bridgwater, Adrian (July 11, 2016). "Microsoft Dynamics 365, An ERP CRM Cloud
Workflow Combo". Forbes. Retrieved 11 July 2016.
4. ^ "Microsoft Dynamics 365" Microsoft website
5. ^ Foley, Mary Jo (19 August 2019). "Microsoft is using Dynamics 365 to manage Windows
Update releases". ZDNet. Retrieved 18 September 2019.
