. . . . . . . . . . . . . . . . . . . . . . . . .

Reference Guide
Compaq Armada 1100 Family of Personal Computers

Reference Guide
• Controls and Indicators
• Maximizing Battery Life
• Computer Upgrades
• Diagnostics

Compaq Armada 1100 Family of Personal Computers

• Troubleshooting

262446-002

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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE
FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior written
consent from Compaq Computer Corporation.
 1996 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, LTE, Contura, Registered U. S. Patent and Trademark Office.
Armada is a trademark of Compaq Computer Corporation.
Contura Registered in the Philippines Patent Office
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.
The software described in this guide is furnished under a license
agreement or nondisclosure agreement. The software may be used or
copied only in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.

Reference Guide
Compaq Armada 1100 Family of Personal Computers
Second Edition (November 1996)
First Edition (June 1996)
Part Number 262446-002

Compaq Computer Corporation

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Part Number: 262446-002 Writer: Lorise Fazio Saved by: Johnnie Abercrombie
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Federal Communications
Commission Notice
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and the receiver.
■ Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
■ Consult the dealer or an experienced radio or television
technician for help.

Modifications
The FCC requires the user to be notified that any changes or
modifications made to this device that are not expressly approved by
Compaq Computer Corporation may void the user's authority to
operate the equipment.

Cables
Connections to this device must be made with shielded cables with
metallic RFI/EMI connector hoods to maintain compliance with
FCC Rules and Regulations.

Airline Travel Notice

Use of electronic equipment aboard commercial aircraft is at the
discretion of the airline.

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European Notice
Products with the CE Marking comply with both the EMC Directive
(89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by
the Commission of the European Community.
Compliance with these directives implies conformity to the
following European Norms:
■ EN55022 (CISPR 22)-Radio Frequency Interference
■ EN50082-1 (IEC801-2, IEC801-3, IEC801-4)-Electromagnetic
Immunity
■ EN60950 (IEC950)-Product Safety

Canadian Notice
This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.

Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences
du Règlement sur le matériel brouilleur du Canada.

Japanese Notice

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Battery Notice

WARNING: This computer contains an internal lithium battery-powered

! real-time clock circuit. There is a risk of explosion and injury if the
battery is incorrectly replaced or handled improperly. Do not attempt to
recharge, disassemble, immerse in water, or dispose of it in fire.
Replacement should be done by a Compaq authorized service provider
using the Compaq spare part for this computer.
WARNING: The computer contains a nickel metal hydride battery pack.
! There is a risk of fire and chemical burn if the battery pack is handled
improperly. Do not disassemble, crush, puncture, short external contacts,
dispose of in water or fire, or expose it to temperatures higher than 60
degrees C.

In North America, dispose of nickel metal hydride batteries by

taking advantage of the Compaq battery recycling program. You
will be provided with a postage-paid battery pack mailer
preaddressed to a reclamation facility where the metals are recycled.

In Europe, do not dispose of batteries with general

household waste. Dispose of or recycle them by
using the public collection system or returning them
to Compaq, your authorized Compaq Partners, or
their agents.

Energy Star Compliance

As an Energy Star Partner, Compaq Computer Corporation has
determined that this product meets the Energy Star guidelines for
energy efficiency. The Energy Star Computers Program was created
by the EPA to promote energy efficiency and reduce air pollution
through more energy-efficient equipment in homes, offices, and
factories. Compaq products achieve this by reducing the power
consumption when not being used. Using the power-saving features
will reduce energy use and maximize battery life.

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Contents
Preface
Using This Guide ........................................................................................ xv

Chapter 1
Finding Information About Your Computer
Printed and Online References ...................................................1-1
Ordering Backup Diskettes ........................................................1-2
Worldwide Telephone Numbers.................................................1-3

Chapter 2
Taking a Look at the Computer
Front and Side Components .......................................................2-2
Keyboard Components...............................................................2-3
Status Panel Indicators ...............................................................2-4
Integrated Trackball ...................................................................2-5
Rear Components.......................................................................2-6
Bottom Components ..................................................................2-7

Chapter 3
Using the Keyboard
Keyboard Components...............................................................3-2
Using the Hotkeys......................................................................3-3
Customizing the Popup Window .........................................3-5
Using the Special Function Keys ...............................................3-6
Using the Numeric Keypad ........................................................3-7

Chapter 4
Managing Power
Power Button .............................................................................4-2
Standby (also called Suspend) .............................................4-3
Hibernation..........................................................................4-4
When to Turn Off the Computer..........................................4-5

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Using AC Power ........................................................................4-6

To connect an AC Adapter ..................................................4-6
Using Battery Power ..................................................................4-7
Reading the Battery Gauge ..................................................4-7
Resolving a Low-Battery Condition ....................................4-8
Extending Battery Pack Operating Time .............................4-9
Removing the Battery Pack ............................................... 4-10
Inserting the Battery Pack.................................................. 4-12
Charging the Battery Pack ................................................. 4-13
Power Properties ...................................................................... 4-14
Turning Hibernation Off or On.......................................... 4-15
Battery Conservation Levels.............................................. 4-16

Chapter 5
Using Security
Setting Passwords Properties .....................................................5-2
Power-On Password ...................................................................5-2
Establishing a Power-On Password ....................................5-2
Entering the Power-On Password ........................................5-3
Deleting/Changing the Power-On Password........................5-3
If You Forget Your Power-On Password.............................5-3
Establishing a Setup Password ...................................................5-4
Deleting/Changing a Setup Password ..................................5-4
Identifying Quick Controls.........................................................5-5
Initiating Quick Controls .....................................................5-5
Using a Cable Lock....................................................................5-7

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Chapter 6
Upgrading the Computer
Installing Software .....................................................................6-2
Adding Memory.........................................................................6-3

Chapter 7
Connecting External Equipment
Device Manager Utility..............................................................7-1
Add New Hardware Icon............................................................7-2
Connecting a Printer...................................................................7-2
Connecting an AC Adapter ........................................................7-3
Connecting an Auto Adapter......................................................7-4
Connecting an External Enhanced Keyboard .............................7-5
Connecting an External Monitor ................................................7-6
Connecting a Mouse or External Trackball ................................7-7

Chapter 8
Working with PCMCIA Devices
Types of PC Cards .....................................................................8-2
Inserting a PC Card ....................................................................8-4
Removing a PC Card..................................................................8-6

Chapter 9
Caring for the Computer
Routine Care ..............................................................................9-2
Travel Guidelines .......................................................................9-3
Shipping Guidelines ...................................................................9-4

Contents xi

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Chapter 10
Diagnostics
Accessing Diagnostics ..........................................10-1
Accessing Diagnostics from Windows .............................. 10-1
Running Computer Checkup (TEST) ....................................... 10-2
Running the View System Information(Inspect Utility)........... 10-4

Chapter 11
Troubleshooting
Checklist .................................................................................. 11-1
Interpreting Messages on the Screen ........................................ 11-2
Solving Minor Problems .......................................................... 11-2
Solving Battery Problems .................................................. 11-3
Solving Diskette/Diskette Drive Problems ........................ 11-6
Solving Hard Drive Problems............................................ 11-7
Solving Hardware Installation Problems ........................... 11-8
Solving Keyboard and Embedded Numeric
Keypad Problems............................................................... 11-9
Solving Memory Problems .............................................. 11-10
Running the Monitor Self-Test ........................................ 11-10
Solving PC Card (PCMCIA Card) Problems................... 11-11
Solving Power Problems ................................................. 11-13
Solving Printer Problems................................................. 11-14
Solving Display Screen Problems.................................... 11-15
Solving Software Application Problems.......................... 11-17
Solving Sound Problems ................................................. 11-17
Solving Trackball/Mouse Problems................................. 11-18
Cleaning the Trackball..................................................... 11-20
Cleaning the Trackball Assembly.................................... 11-21
Servicing the Computer.......................................................... 11-23
Preparing for a Call to Customer Support .............................. 11-23

xii Contents

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Appendix A
Specifications ......................................................................................... A-1

Appendix B
POST Error Messages ..............................................................................B-1

Appendix C
Connector Pin Assignments....................................................................C-1

Appendix D
Power Cord Set Requirements
General Requirements ............................................................... D-1
Country-Specific Requirements ................................................ D-2

Appendix E
Regulatory Agency Identification Numbers ...........................................E-1

Index.......................................................................................................... I-1

Contents xiii

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Preface

Using This Guide

Purpose
This guide is a supplemental reference that takes you further than
Quick Setup with general information about the computer,
troubleshooting and diagnostics, and technical specifications.

Symbols and Conventions

The following format conventions distinguish elements of the text
throughout this guide:
■ Key names appear in a boldfaced type looking very much the
way they appear on the keyboard. For example, Home, End,
Backspace, Tab.
■ When keys must be pressed at the same time, the action is
represented by the key names and the plus (+) symbol. For
example, Ctrl+Alt+Delete keys.
■ The names of files are presented in uppercase italic type
as shown here: FILENAME. The names of commands or
directories are presented in uppercase type as shown here:
COMMAND or DIRECTORY. Commands that are to be entered
at the system prompt are shown on a separate line.
■ When you need to type something without pressing the Enter
key, you are directed to "type" the information.
■ When you need to type information and press the Enter key, you
are directed to "enter" the information.

xv

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The following words and symbols mark special messages

throughout this guide:

WARNING: Text set off in this manner indicates that failure to

! follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to

follow directions in the caution could result in damage to
equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying

information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights,
or interesting points of information.

xvi Preface

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Chapter 1

Finding Information
About Your Computer
In this chapter you will learn about the references that come with
your computer and where to find them.
References are provided for you in two ways:
■ As printed materials
■ As online information accessible from the computer screen
NOTE: The printed and online references that come with the
computer vary by model.

Printed and Online References

The following printed references come with your computer:
■ Quick Setup
■ Reference Guide
■ Introducing Microsoft Windows 95
■ Safety & Comfort Guide
■ Warranty and service information
■ Customer registration material

The following online references are preinstalled on your computer:

■ Compaq Reference Guide
■ Microsoft Windows 95
■ Safety & Comfort Guide
■ Compaq Dictionary
The online references installed on the computer include the user's
guides, application help, software utilities help, and customer
support information. Many are accessible from the Compaq
Information Center folder, an icon on the desktop screen, which is
also available from the Start menu. Others can be accessed from the
application or utility screens.

Finding Information About Your Computer 1-1

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CAUTION: Most online references are available only through the

Windows interface. If you delete Windows, those references will
also be deleted. Therefore, Compaq recommends that you not
delete Windows software.

Ordering Backup Diskettes

Compaq recommends that you create a backup of the software
preinstalled on the computer. Or, for an additional cost, you can
order backup diskettes from Compaq for all software preinstalled on
this computer.
To order backup diskettes, refer to the "Worldwide Telephone
Numbers" listed in this chapter. If an order form is included with
your computer, complete the form and return it. Or call one of the
numbers listed on the order form.
IMPORTANT: Before calling Compaq to place your order, find the
serial number on the bottom of your computer. This number is
necessary for all backup diskette purchases.

1-2 Finding Information About Your Computer

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Worldwide Telephone Numbers

Locate your geographical area from the following table and use one
of the telephone numbers for Compaq assistance.
General Information Numbers—Product information, technical
assistance, and the location of your nearest Compaq authorized
dealer, reseller, or service provider.
Technical Support Numbers—Hardware technical support in
analyzing system configuration and diagnostic problems or
troubleshooting.
Customer Support Numbers—Information on service and support
programs including warranty, product catalogs, and white papers.
PaqFax Numbers—Automatic facsimile response system for
technical and product specific information that is transmitted to any
fax machine. PaqFax is available 24 hours a day.
NOTE: Telephone numbers are subject to change without notice.

Worldwide Telephone Numbers

Country
Location Code Telephone Number
Argentina
General Information +54 -1-796-1616
Technical Support +54 -1-796-1717
Australia
General Information 61-2-9911-1999
Technical Support 61-2-9911-1955
PaqFax 61-2-9911-1982
Austria
General Information 0222/8 78-16 16
Technical Support 0222/8 78-16-16
Ordering Backup Software +31 -55-38-43-39
Continued

Finding Information About Your Computer 1-3

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Worldwide Telephone Numbers Continued

Country
Location Code Telephone Number
Belgium
General Information +32 -2-716-95-11
Compaq Care Center +32 -2-716-96-96
Compaq Care Center Fax +32 -2-716-95-85
General Fax +32 -2-725-22-13
FaxPaq +32 -2-716-96-99
QuickLine +32 -2-716-95-92
Ordering Backup Software +32 -2-716-96-78
Ordering Backup Software Fax +32 -2-716-96-79
Brazil
General Information 55-11-246-7866
Canada
General Information 1-905-707-1715
Technical Support 1-800-OKCOMPAQ
(1-800-652-6672)
Customer Support 1-800-263-5868
Ordering Backup Software 1-800-952-7689
Battery Pack Recycling 1-800-263-5868
Caribbean
General Information 011-713-514-4220
Technical Support 011-713-518-2200
Chile
General Information 56-2-274-1911
Technical Support 56-2-274-3007
China
General Information 861-68313399
Technical Support 861-68346721
Colombia
General Information 57-1-312-0201
Technical Support 57-1-345-0266
Continued

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Worldwide Telephone Numbers Continued

Country
Location Code Telephone Number
Czech Republic
General Information +42 -2-232-8772
Technical Support +42 -2-232-8772
Denmark
General Information +45 -45-90-45-90
Technical Support +45 -45-90-45-45
Finland
General Information +358 -0-615-599
Technical Support 9800-206-720
QuickLine (BBS) +358 -0-6155 9870
France
General Information +33 -1-41-33-41-33
Technical Support +33 -1-41-33-44-55
Germany
(0,12 DM/2 sec. or 3,60 DM/min.)
Menu Selection 0190/88 80 80
Notebook Hotline 0190/88 80 82
(0,48 DM/min.)
QuickLine 0180/5 21 21 18
FaxPaq 0180/5 21 21 19
Hong Kong
General Information 852-28681382
Technical Support 852-90116633
PaqFax 852-28671648
Hungary
General Information +36 -1-201-8776
Technical Support +36 -1-201-8776
Continued

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Worldwide Telephone Numbers Continued

Country
Location Code Telephone Number
India
General Information 91-80-559-6023
PaqFax 91-80-559-8989
BBS 91-80-559-8900
Italy
General Information +39 -2-57-59-03-61
Technical Support +39 -2-57-59-03-00
Customer Support +39 -1-67-82-50-12
Japan
General Information 0120-101-589
Technical Support 0120-101-589
Windows 95 Support 0120-505-589
Ordering Backup Software 0120-250-589
FaxStation 81-3-5402-0991
Korea
General Information 82-2-3470-07001
Technical Support 82-2-523-3575
82-082-902-77774
Malaysia
General Information 603-717-1188
Technical Support 603-718-1636
Mexico
General Information 525-229-7900
Technical Support 525-229-7910
PaqFax 525-229-7920
Netherlands
General Information 0182-565805
Customer Support 06-91681616
(Dfl. 0.75/min)
Fax 06-8991116
(Dfl. 0.40/min)
QuickLine Bulletin Board 0182-572366
Continued

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Worldwide Telephone Numbers Continued

Country
Location Code Telephone Number
New Zealand
General Information 64-9-307-3969
Norway
General Information +47 -22-07-20-00
Technical Support +47 -22-07-20-20
Poland
General Information +48 -2-630-3535
Technical Support +48 -2-630-3535
Portugal
General Information +351 -1-4120132
Technical Support +351 -1-4120132
Singapore
General Information 65-753-6688
Customer Support Center 65-750-3030
PaqFax 65-750-4514
South Africa
General Information 27-11-728-6999
Technical Support 27-11-728-6999
Spain
General Information +34 -1-640-1500
Technical Support +34 -1-640-1302
Sweden
General Information +46 -8-703-5240
Technical Support +46 -8-703-5240
PaqFax (hämtfax) +46 -8-703-5225
QuickLine (BBS) +46 -8-703-5220
Continued

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Worldwide Telephone Numbers Continued

Country
Location Code Telephone Number
Switzerland
Technical Support 157/64-00
QuickLine Bulletin Board 01/8 38-24 21
Ordering Backup Software 155/62-06
PaqFax 01/8 38-22 38
Taiwan
General Information 886-2-7351000
Technical Support 886-2-3761170
BBS 886-2-3761175
Thailand
General Information 62-2-679-6222
United Arab Emirates (Dubai)
General Information +97 14 -818100
United Kingdom
General Information 0990-134456
FaxPaq 0181-332-3550
QuickLine Bulletin Board 0181-332-9499
United States
General Information 1-713-514-6864
Technical Support 1-800-OKCOMPAQ
(1-800-652-6672)
Customer Support 1-800-345-1518
PaqFax 1-800-345-1518, Option 1
Download Facility 1-713-518-1418
(modem access only)
Ordering Backup Software 1-800-952-7689
Battery Pack Recycling 1-800-524-9859
Venezuela
General Information 58-2-953-6944

1-8 Finding Information About Your Computer

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Chapter 2

Taking a Look
at the Computer
Your notebook computer is equipped with many components,
including levers, buttons, indicators, and connectors. This chapter
familiarizes you with the components on the computer and how to
use them.
External devices such as a printer, serial device, monitor, keyboard,
and mouse can be connected to your computer to enhance its
functionality. The icons located on the rear of the computer help
you identify these connectors. See Chapter 7, "Connecting External
Equipment," for more details.
Illustrations and tables on the following pages identify the
computer's primary components, including:
■ Front and side components
■ Keyboard components
■ Status panel indicators
■ Integrated trackball
■ Rear components
■ Bottom components

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Front and Side Components

1
5

2 3 4 6

Front and Side Components

Front and Side of the Computer

Ref. Component Function
n Handle bracket (2) Allows the handle to be attached
NOTE: To attach the handle, move
the tilt feet aside and rotate the
concealed handle brackets toward the
rear of the computer
o Keyboard tilt feet (2) Tilt the keyboard 4 degrees
p Diskette drive Internal drive for 3.5-inch diskettes
q PC Card slots Accept one Type III, or two Type II, or
two Type I PC Cards
r Display latches (2) Open the computer
s PC Card release levers Release PC Cards
NOTE: Before releasing a card, click the
PC Card indicator on the taskbar. Click
Stop for the card you want to remove.
When the system prompts you to remove
the card, swing the top or bottom release
lever to the left until the card ejects.
t Battery compartment button Opens battery compartment

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Keyboard Components

1 2 3

7 6 7
Keyboard

Keyboard Components
Ref Component Function
n Power button When pressed the first time, turns on the computer.
When pressed once after the computer is on, initiates
Standby (Suspend). When pressed the second time,
exits Standby. See Chapter 4, “Managing Power,” for
details.
NOTE: To turn off the computer, use Windows Shut
Down from the Start menu. In case of a severe
system lock-up, when the mouse doesn't work and
Ctrl+Alt+Del is not recognized by the unit, use
Ctrl+Alt + the power button to shut down the unit.
o Status panel Displays computer status indicators.
p Function keys Used for a specific functions in applications and
F1–F12 operating systems.
q Embedded numeric Allows two operating modes, numeric (if Fn+NumLk
keypad key is on) and edit (if Fn+NumLk key is off).
r Cursor keys Allows cursor to move up, down, right, left.
s Integrated trackball Moves the pointer around the screen; functions as a
mouse.
t Palm Rest (2) Designed to rest the part of your palms closest to the
wrist when you pause at the keyboard. Do not use the
palm rest while you are typing.

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Status Panel Indicators

2 4 6 8

1 3 5 7

Status Panel Indicators

Status Panel Indicators

Ref. Indicator Function
n Power/ Turns on when power to the computer is turned on.
standby Blinks when computer is in Standby (Suspend). Turns off
when computer is in Hibernation or powered off.
o Battery Turns on when computer is turned on and when battery
charge is fast charging. Blinks for low-battery condition. Turns
off when battery pack is fully charged.
p Hard drive Turns on when hard drive is being accessed.
q Diskette Turns on when diskette drive is being accessed.
drive
r Battery Shows voltage remaining in battery pack when running
gauge on battery power. Indicators do not represent equal
quantities of time. Only one indicator is on at a time.
Computer is in a low-battery condition when the
indicator next to the - (minus) icon comes on.
s Caps Lock Turns on when Caps Lock function is on.
t Scroll Lock Turns on when the Scroll key is pressed.
u Num Lock Turns on when the NumLk function is on.

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Integrated Trackball

1 4

2 3

Integrated Trackball

The integrated trackball eliminates the need to carry a mouse when

traveling.
The trackball n is designed to be used with either hand for cursor
movement and button selection. The top button o functions as a left
mouse button, and the bottom button p functions as a right mouse
button. The ball q controls the pointer when rolled with your thumb.
Button functions and other trackball features can be customized
using the mouse utility located on the Control Panel. To access the
mouse utility, click Start, click Settings, click Control Panel, then
double-click the Mouse/Trackball icon. Refer to the online Compaq
Reference Guide for more information.
NOTE: For information about cleaning the trackball, refer to
Chapter 11, "Troubleshooting."

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Rear Components

2
3
1 5
4

Rear Components

Components on the Rear of Computer

Ref. Component Function
n Power connector Connects the AC Adapter cable.
o Parallel connector Connects optional parallel devices,
such as a printer.
p Serial connector Connects optional serial devices, such
as a mouse or CD-ROM drive.
q Keyboard/mouse connector Connects an external keyboard, mouse,
or other pointing device.
r External monitor Connects an external monitor.
connector

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Bottom Components

Bottom Components

Bottom Components
Ref Component Function
n Battery compartment Contains the battery pack.
o Memory compartment Contains the optional memory
expansion board.

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Chapter 2

Taking a Look at the Computer 2-8

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Chapter 3

Using the Keyboard

Keyboard features on the computer are designed to enhance its
functionality. This chapter familiarizes you with the parts of the
keyboard and how to use the following features:
■ Keyboard components
■ Hotkeys
■ Special function keys
■ Embedded numeric keypad

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Keyboard Components

1 2 3

7 6 7
Keyboard

Keyboard Components
Ref Component Function
n Power button When pressed the first time, turns on the computer.
When pressed once after the computer is on, initiates
Standby (Suspend). When pressed the second time,
exits Standby. See Chapter 4, “Managing Power,” for
details.
NOTE: To turn off the computer, use Windows Shut
Down from the Start menu. In case of a severe system
lock-up, when the mouse doesn't work and
Ctrl+Alt+Del is not recognized by the unit, use
Ctrl+Alt + the power button to shut down the unit.
o Status panel Displays computer status indicators.
p Function keys Used for a specific function in applications and
F1–12 operating systems.
q Embedded Allows two operating modes, numeric (if Fn+NumLk
numeric keypad key is on) and edit (if Fn+NumLk key is off).
r Cursor keys Allows cursor to move up, down, right, left.
s Integrated Moves the pointer around the screen; functions as a
trackball mouse.
t Palm Rest (2) Designed to rest the part of your palms closest to the
wrist when you pause at the keyboard. Do not use the
palm rest while you are typing.

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Using the Hotkeys

The hotkey combinations (Fn+F4 through F9) simplify special
computer operations. These hotkeys cannot be accessed from an
external keyboard.

Hotkeys

Hotkey Assignments and Functions

Feature Hotkeys Function
Switching to the Fn+F4 Toggles three ways between computer
External Monitor display, external monitor display, or both
displays simultaneously.
System Beeps Fn+F5 Turns on or off the system beeps, such as
for Standby, low battery, and POST.
Continued

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Hotkey Functions and Assignments Continued

Feature Hotkeys Function
Quick Lock/ Fn+F6 Initiates QuickLock, which disables the
QuickBlank keyboard and mouse, and QuickBlank,
which clears the screen. Enter power-on
password to reactivate keyboard, mouse,
and screen.
Battery Conservation Fn+F7 Displays the battery conservation
Level setting in a pop-up window. Use the left
and right arrow keys to select a different
setting.
NOTE: See Chapter 4, "Managing
Power," for more information.
Contrast Control Fn+F8 Adjusts the display contrast. Press right
arrow key to increase contrast; press left
arrow key to decrease contrast.
NOTE: On models with color TFT
displays, contrast control is not
applicable.
Brightness Control Fn+F9 Adjusts the brightness. Press right
arrow key to increase light intensity;
press left arrow key to decrease light
intensity.
Extended Text Fn+T Duplicates blank lines so text fills the
screen; the size of the displayed
characters doesn't change.
NOTE: Extended text is supported only
in text mode and only on the computer
display, not on an external monitor.

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Customizing the Popup Window

Windows allows you to set the size and location of the popup window.
To access this feature, double-click the Hotkey Popup icon in the
Control Panel.
1. Click the option that sets the size/location of the popup window.
2. Make the desired changes.
3. Click OK to save your changes.
IMPORTANT: This popup window can be accessed only from within the
applications that support the video popup mode. If a popup does not
display correctly, exit the application and press the Hotkeys again to
invoke the popup window.

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Using the Special Function Keys

Some keys on the keyboard provide special functions, depending on
the application you are using. These keys are described in the
following table:

Special Function Keys

Key Function
Alt Application dependent, used in combination with another
key for a specific function. Check the application software
documentation you are using.
Backspace Moves the cursor left and deletes characters as it moves to the
left.
Caps Lock When the CapsLock indicator is on, capitalizes all letters typed.
Ctrl Application dependent; used in combination with other keys for
specific functions. Check the documentation for the application
software you are using.
Esc Often assigned a specific task by the application. Frequently used
as an exit key.
F1–F12 Used for a specific function in applications and operating systems.
Check the application software documentation you are using.
NumLk Activate this function by pressing Fn+End/NumLk. When the
NumLk indicator lights up, the embedded numeric keypad is
activated. NOTE: To change keyclick volume, activate the numeric
keypad. Then press Ctrl+Alt and the plus key (colon, semi-colon
key) repeatedly to increase keyclick volume. Press Ctrl+Alt and
the minus key (the letter "P") repeatedly to decrease keyclick
volume. (Keyclick volume can be heard only in MS-DOS sessions.)
Pause Temporarily suspends screen scrolling. Activate this function by
pressing Fn+Pause.
PrtSc Prints the information on the screen line-by-line to a local printer.
Using this key will print only the information on the screen.
Activate this function by pressing Fn+PrtSc.
Scroll When the Scroll Lock indicator is on, prevents the screen from
scrolling. Access this function by pressing Fn+Scroll.
Ctrl+Alt+Delete Restarts the system after the computer has been turned on.
Ctrl+Alt + power Turns off the computer if the system locks up.
button NOTE: Shut Down on the Windows Start menu is the
recommended way to turn off the computer.
Fn + power button Initiates Hibernation.

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Using the Numeric Keypad

The embedded numeric keypad is a section of the keyboard that
converts to a numeric keypad when the NumLk function is activated by
pressing Fn+NumLk. Use this toggle key function to enable and
disable the embedded numeric keypad.

Embedded Numeric Keypad

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Chapter 3

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Chapter 4

Managing Power
Your computer is equipped with power features that allow you to
manage power usage, extend battery operating time, and conserve
battery power. Most power settings are controlled in Power
Properties, located in the Control Panel.
This chapter describes the following power management functions:
■ Power button
■ AC power
■ Low-battery condition
■ Battery power
■ Power properties

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Power Button
The power button performs the following functions:
■ Turns on the computer—Press the power button once when the
computer is off, in Standby (also called Suspend), or in Hibernation.
When you turn on the computer, the power/standby indicator on the
status panel lights up.

Power Button and Power/Standby Indicator Light

■ Initiates Standby (Suspend)—Press the power button once when
the computer is on.
NOTE: Suspend can also be accessed from the Start menu.
■ Initiates Hibernation—Press Fn + power button.
■ Exits Standby or Hibernation—Press the power button after the
computer has entered Standby or Hibernation.

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Standby (also called Suspend)

When you finish working, or if you want to pause in the middle of
your applications, press the power button once to initiate Standby.
This feature puts the computer to sleep (for up to 168 hours with a
fully charged battery pack), uses very little power, and saves your
place in your applications.
During Standby, most of the major components (hard drive,
processor, and display) shut down after a period of inactivity. Press
the power button once and the computer returns your work to the
screen exactly where you left off.

How Standby is initiated

■ Automatically when a pre-defined timeout has been reached.
(You can set the Standby timeout period in Power Properties.)
■ Manually at any time by pressing the power button.
■ Manually at any time by clicking Suspend from the Start menu.

When Standby is initiated

■ The computer beeps (once if system initiated; twice if user
initiated).
■ The screen goes blank.
■ The power/standby indicator blinks.

When exiting Standby

■ Press the power button once.
■ The computer beeps once.
■ The power/standby indicator turns on.
■ The "instant-on" feature lets you pick up your work right where
you left off. No information is lost.
IMPORTANT: The computer will not exit Standby (Suspend) if the
battery is low or dead. In this case, install a fully charged battery pack
or plug in an external power source. When a new power source is
connected to the computer, press the power button to exit Standby and
display your information on screen. (See "Resolving a Low-Battery
Condition" in this chapter.)

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Hibernation
Hibernation is a safeguard condition during which all the
information in system memory is saved to the hard drive and power
to the computer is turned off. When you resume work, your
information is returned to the screen exactly where you left off. No
information is lost.
Hibernation has the following benefits:
■ Since the computer is turned off and there is no drain on the
battery pack, your computer can remain in Hibernation for an
unlimited time.
■ You can manually save your place in any application or when
making a presentation
■ Information is automatically saved when the computer reaches a
low-battery condition (as long as Hibernation has not been
turned off).

How Hibernation is initiated

To save your place in your applications and turn power off
completely to your computer, press Fn + the power button to initiate
Hibernation.
System-initiated Hibernation occurs when the computer reaches a
critical low-battery condition. To protect against loss of
information, the computer automatically saves all information in
system memory to the hard drive and then turns off. Press the power
button once to resume work.

When exiting Hibernation

To resume work after Hibernation is initiated, do the following:
1. While the computer is still in Hibernation, install a fully charged
battery pack or connect to an external power source.
2. Turn on the computer by pressing the power button.
The computer exits Hibernation. The information that was saved
to the hard drive returns to the screen at the point where
Hibernation was initiated.
NOTE: To stop the restoration of information, press
Fn+Ctrl+Break.

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When to Turn Off the Computer

If you plan to store the computer for an extended period, turn off the
computer and remove the battery pack. This reduces the battery
pack's discharge rate and extends its life.
If you use the computer frequently, and you want "instant-on"
convenience, you do not have to turn off the computer. Simply
initiate Standby (Suspend) when you're not using it.
NOTE: The battery continues to drain while the computer is in
Standby. If you want to charge a battery pack while you are not
using the computer, connect the computer to external power and
turn it off. The battery pack charges whether the computer is on
or off.
To turn off the computer when in Windows applications, click
Shut Down from the Start menu. When the power/standby indicator
light goes off, the computer has been successfully shut down.
NOTE: In case of a severe system lock-up, when the mouse doesn't
work and Ctrl+Alt+Del is not recognized by the unit, use Ctrl+Alt + the
power button to shut down the unit. This method can also be used if
you are working in DOS mode (an option chosen from the Shut Down
menu). In this instance, Shut Down is not available because Windows
isn't running.

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Using AC Power
They way you connect the AC Adapter to the computer depends on
the type of adapter that came with your computer.

To connect the AC Adapter

Follow these steps to connect the AC Adapter:
1. Connect the power cord to the AC Adapter n.
2. Plug the AC Adapter cable o into the computer.
3. Plug the power cord p into an electrical outlet.
4. Turn on the computer.

1 2 3

Connecting an AC Adapter with Power Cord to the Computer

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Using Battery Power

Reading the Battery Gauge
The battery gauge, located on the status panel, has five indicator lights
that represent the amount of power remaining in the battery pack.
The indicators do not represent equal amounts of time. Instead, one
indicator at a time turns on to indicate how much battery power
remains. The computer is fully charged when the indicator next to
the plus (+) sign turns on. The computer is in a low-battery
condition when the indicator next to the minus (-) sign turns on.

Battery Gauge

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Resolving a Low-Battery Condition

When you operate the computer on battery power and the battery
charge runs low, the computer beeps and the battery charge
indicator on the status panel begins to blink. These signs indicate a
low-battery condition. When this occurs, you need to stop work
immediately and resolve the low-battery condition with external
power or a new battery pack.

Resolving a low-battery condition

with external power
If you are near a power source, connect the AC Adapter or Auto
Adapter to the computer.

Resolving a low-battery condition

with a charged battery pack
If a fully charged battery pack is available, do the following:
1. To avoid interrupting work, initiate Hibernation by pressing
Fn + the power button. Hibernation is complete when the battery
charge indicator and power/standby lights turn off.
2. Remove the discharged battery pack.
3. Insert a fully charged battery pack.
4. Exit Hibernation by pressing the power button once.

Resolving a low-battery condition

when a battery pack is unavailable
If a fully charged battery pack is not available, do the following:
1. Save your information.
2. Exit your applications.
3. Turn off the computer by clicking Shut Down from the Start
menu until external power or a fully charged battery pack is
available.

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Extending Battery Pack Operating Time

Battery pack operating time can be extended by following these
guidelines:
■ Select the high level of power conservation. See "Selecting a
Battery Conservation Level" in this chapter.
■ Initiate Standby or Hibernation or turn off the computer when
not in use.
■ Reduce the brightness of the display.
■ Select a shorter screen save timeout.
■ Avoid unnecessary fast charge cycles, which reduce the life of
the battery.
■ Keep a battery pack in the computer when using it with external
power to supply it with a constant trickle (low-level) charge.
■ Disconnect any external equipment without its own power source
to avoid draining the battery pack.
■ Exit modem programs when not in use.
■ Remove the PC Card when not in use. These cards may drain the
battery more quickly than expected, even if the computer is in
standby. See Chapter 8, "Working with PCMCIA Devices," for
more information about PC Cards.
■ Store the battery pack in a cool, dry place when not in use. High
temperatures cause a battery pack to reduce its life and lose its
charge more quickly.
If you are storing the battery for less than one month, the
recommended storage temperature is -4°F to 122°F (-20°C to
50°C); for no more than 3 months, the recommended temperature
is -4°F to 104°F (-20°C to 40°C); for an unlimited time,
the recommended temperature range is -4°F to 86°F
(-20°C to 30°C).
■ Use the AC Adapter whenever possible.

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Removing the Battery Pack

Before removing the battery pack, complete the following steps:
1. To prevent loss of data, save your work and exit all applications.
2. If the computer is on, initiate Hibernation by pressing Fn + the
power button or turn it off by pressing Shut Down on the
Windows Start menu.

CAUTION: Failure to save your work and turn off power to the
computer can lead to loss of data.

3. Lift up the front of the computer n. (The battery compartment is

on the bottom of the computer.) Slide the battery release button
to the right o to open the battery compartment.

Opening the Battery Compartment

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4. The battery compartment pops down n. Remove the battery

pack o.

Removing the Battery Pack

NOTE: Battery packs should be recycled or disposed of according to

local regulations.

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Inserting the Battery Pack

To insert the battery pack, complete the following steps:
1. If the computer is on, turn it off by pressing Shut Down on the
Windows Start menu, or initiate Hibernation by pressing Fn + the
power button.
2. Lift up the front of the computer n. (The battery compartment is
on the bottom of the computer.) Slide the battery release button
to the right o to open the battery compartment.
3. Insert the battery pack, flat side up, into the battery compartment
with the metal battery contacts facing the back of the battery
compartment p.
4. Close the battery compartment q. Ensure that the compartment
is fully closed and latched.

2
3

Installing the Battery Pack

5. Press the power button to turn the computer back on.

IMPORTANT: Use only the Compaq Extended Life NiMH (Nickel
Metal Hydride) Battery Pack, which comes standard in the
computer, or use the Duracell DR-31 NiMH Battery Pack with the
computer.

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Charging the Battery Pack

Follow these steps to fully charge the battery pack:
1. Connect the AC Adapter to the computer and plug it into an
electrical outlet.
2. Turn on the computer if you want to use it while the battery pack
is charging.
When the battery charge indicator turns off, the battery pack is no
longer being fast-charged. It takes about 1.5 hours to fast-charge the
battery pack if the computer is turned off and longer if the computer
is turned on.
NOTE: Battery packs should be recycled or disposed of according to
local regulations.

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Power Properties
Power Properties is a series of features that allows you to monitor
how AC and battery power are used in your computer. It controls
most of the computer components, including hard drive, processor,
and display.
To conserve the battery, the computer can be preset to shut down
power to a component after a specified period of inactivity (called a
timeout). In addition to other features, Power Properties allows you
to preset timeouts.
To get to Power Properties:
1. Click Start.
2. Click Settings.
3. Click Control Panel.
4. Double-click the Power icon.
Power Properties contains several tabs that allow you to view or set
the following:

If you want to: Click this tab:

Set battery conservation levels and Conservation Settings
enable/disable warning beeps.
Select power settings for PC Card slots PC Card Power
Select Hibernation Settings Hibernation
Enable and disable the AC Energy Saver AC Energy
and customize Energy Save monitor
values

NOTE: To get to Standby (also called Suspend), click Suspend on

the Windows Start menu.

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Turning Hibernation Off or On

Hibernation is automatically turned on when you first set up your
computer. If you want to turn off Hibernation, click the Hibernation
tab in Power Properties. You can also turn it back on through the
Hibernation tab. When you restart the computer, the system
automatically allocates or updates your computer's disk space to
adjust to the amount of current memory.

CAUTION: Turning off Hibernation is not recommended. If the

computer reaches a low-battery condition, unsaved information is lost.

Setting a timeout
Timeouts are specified periods of system or component inactivity.
Timeouts work with battery conservation to conserve power. When
a timeout period has expired, battery conservation shuts down the
system or components to save power.
For example, the hard disk idle default timeout is two minutes.
Therefore, if an application does not access information on the
hard disk for two minutes, the hard disk shuts down until it is
accessed again.
Timeouts are set through the Conservation Settings or Hibernation
tabs in Power Properties. Use timeouts in the following ways:
1. Use a preset timeout provided with the medium (default) or high
level of battery conservation.
2. Set your own timeouts through the custom level of battery
conservation so that the computer works more efficiently with
your applications.

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Battery Conservation Levels

Selecting a Battery Conservation Level

To extend the life of your battery, customize your own level of battery
conservation or click one of three preset conservation levels. Medium is
the default setting.

1 2

3 4

n High Conservation—Saves the most battery power. This level

supplies the most battery life from a single charge.
o Medium Conservation—Provides a balance between system
performance and battery life. This is the default setting.
p None (Drain)—Turns off battery conservation and drains the
battery pack. Hibernation will initiate and turn off the computer
while the computer is in this mode. Before setting the None
(Drain) level, disable Hibernation by clicking the Hibernation tab
in Power Properties.
q Custom—Saves battery power according to your specifications.
This setting remains in effect until you change it.
NOTE: High, Medium, or Custom conservation settings remain in effect
until you change them. If the None (Drain) level is selected, it remains in
effect until the computer is turned off or restarted. When the computer is
turned on or restarted, the setting reverts to the default, Medium
conservation.

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Selecting a Battery Conservation Level

with Hotkeys
You can also change the default levels of battery conservation by
pressing Fn+F7 to display a popup window indicating the current
level. Use the left or right arrow keys to select a different level.

Using the AC Energy Saver

The AC Energy Saver feature allows the hard disk idle and screen
save timeouts to initiate after a period of computer inactivity while
the computer is connected to AC power. Enabling this feature saves
money on your electric bill.
You can turn the Energy Saver feature on or off through the AC
Energy Saver tab in Power Properties. The Energy Saver feature is
supported in MS-DOS, Windows 3.1, and Windows 95 operating
systems.
The Energy Saver feature is network compatible when using
network PC Cards, when the PC Card power setting is set to the
"on" position.
The Energy Saver feature, when used in conjunction with an
external Energy Star compliant monitor, will support the power-
down features of the monitor. Enabling the Energy Save Monitor
feature allows the external monitor to go into low-power mode
when the screen save timeout occurs.
To take advantage of this energy savings, the external monitor
feature has been preset to power down after 10 minutes. This setting
can be modified or disabled by accessing the Energy Saver menu.

CAUTION: Using the Energy Save Monitor feature with non-Energy Star
compliant monitors may cause video distortion when the Screen Save
timeout occurs.

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Chapter 5

Using Security
The security features installed on your computer allow you to
customize the security measures you prefer. The computer provides
security features to set passwords, QuickLock the pointing device
and keyboard, and QuickBlank the screen.
This chapter describes how to set and modify the following security
features:
■ Passwords properties
■ Power-on password
■ Setup password
■ Quick controls
■ Cable lock

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Setting Passwords Properties

The Passwords icon allows you to select various software security
to protect your computer against unauthorized use. To ensure
privacy and security, you can set or change passwords, disable the
keyboard and pointing device, or blank the screen while you are
away from your computer.
To get to the Passwords icon:
1. Click Start.
2. Click Settings.
3. Click Control Panel.
4. Double-click Passwords icon.
Passwords Properties lets you set the following:

If you want to: Click this tab:

Set or delete the power-on Computer Security
password, QuickLock, and
QuickBlank

Power-On Password
Power-on password is a security feature that prevents use of the
computer when it is turned on until a secret word or code is entered.
This prevents unauthorized access to your information.
Once you establish a power-on password, you must enter it each
time you turn on the computer.
IMPORTANT: You cannot use the computer if you forget your power-
on password. Therefore, Compaq recommends that you record your
password and put it in a safe place.

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Establishing a Power-On Password

To establish your power-on password, follow these steps:
1. Click the Computer Security tab in Passwords Properties.
2. Click the Set button.
3. Enter your new password twice, then click OK.
You may enter up to seven alphanumeric characters for the
password. The next time you restart the computer, you will be
prompted to enter your power-on password.
IMPORTANT: Type carefully, because the password does not
display as you type it. The password is not case sensitive.
However, you must use the same keys each time you enter the
password. For example, the numbers at the top of the keyboard
are not recognized as being the same as the numbers in the
embedded numeric keypad.

Entering the Power-On Password

To enter a power-on password, follow these steps:
1. Turn on the computer.
2. When the power-on password prompt is displayed, type your
power-on password carefully. (The prompt symbol is a key.) If
you enter your password incorrectly, an incorrect password
prompt (a key with an "X" over it) is displayed.
3. Try again to enter the password. After three unsuccessful
attempts, you must turn the computer off and back on again
before you can continue.

Deleting/Changing the Power-On Password

Once your power-on password has been established, you can delete
or change it using your computer keyboard. Typically, the slash
mark (/) is the key character used, but the syntax for
deleting/changing the power-on password varies according to the
keyboard purchased with your computer. Each computer keyboard
is designed to meet specific country requirements. As a result, you
may have to substitute another key character. Refer to the online
Compaq Reference Guide for more information.

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If You Forget Your Power-On Password

If you forget your power-on password, the computer must be
disassembled and the memory cleared. Contact your Compaq
authorized dealer, reseller, or service provider for assistance.

Establishing a Setup Password

A setup password allows you to protect your system configuration.
Once this password is established, you cannot change the
configuration until you enter the password. The setup password
should be used by network administrators or anyone who needs to
protect the system configuration from unauthorized use.
The setup password can only be set, changed, or deleted from the
F10 Setup utility. To establish the setup password for the first time
follow these steps:
1. Restart the computer by clicking Shut Down from the Windows
Start menu.
2. When the Configuration and Diagnostics menu appears, click the
Compaq Security option.
3. Click the Advanced option, then click the Password Protect
Computer setup option.
4. In the window that appears, type the password in the New
Password field. Type it again in the Retype Password field and
exit the utility by clicking OK.
IMPORTANT: Type carefully, because the password does not
display as you type.

CAUTION: If you forget your setup password, you will need to clear the
password from memory before you can reconfigure the system. Call
your Compaq authorized dealer, reseller, or service provider for
assistance if needed.

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Deleting/Changing a Setup Password

To delete/change a Setup Password, follow these steps:
1. Restart the computer by clicking Shut Down from the Windows
Start menu.
2. When the cursor (a small white box) moves to the upper-right
corner of the screen, press F10. The password prompt is
displayed.
IMPORTANT: Type carefully, for security reasons, the characters
you type do not appear on the screen.
To delete your password—enter your current password, followed by the
appropriate syntax for your computer keyboard. For example, if you have
a Belgian keyboard, type the following to delete the password:
current password=
To change your password—enter your current password, then
enter the new password twice, typing the appropriate syntax for
your computer keyboard between the passwords. For example, if
you have a Belgian keyboard, you will type the following:
current password=new password=new password. The new password
takes effect the next time you turn on the computer.
NOTE: The syntax for changing the password varies according to the
keyboard purchased with your computer. Refer to the online
Compaq Reference Guide to find the syntax for your computer.

Identifying Quick Controls

■ QuickLock—Locks the keyboard and pointing device while the
computer is running. It leaves your data on the screen, but
prevents it from being accessed by the keyboard until a power-on
password is entered.
■ QuickBlank—Used in conjunction with QuickLock, clears the
screen when the keyboard and pointing device are disabled.
■ QuickLock on Standby—Locks the keyboard when the
machine enters Standby (Suspend).

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Initiating Quick Controls

Quick Controls establish security measures when your computer is
turned on but not in use. After setting the power-on password in
Passwords Properties, Quick Controls can be initiated in two ways:
1. With Fn+F6 hotkeys, which work only on the computer
keyboard.
2. With the key combination Ctrl+Alt+L, which works on both the
computer and external keyboards.
NOTE: To exit QuickLock/QuickBlank once it has been activated,
enter your power-on password.

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Using a Cable Lock

In order to secure your computer and prevent it from being stolen or
accidentally disconnected, you may want to use a cable lock. A
cable lock can be purchased from Kensington Microware Limited
and major dealers worldwide. Ask for the Kensington MicroSaver
Security System Model 64068.

Using a Cable Lock

To attach the cable lock:

1. Loop the cable around a fixed object to which you want to secure
the computer.
2. Insert the lock end of the cable through the loop end of the cable.
3. Insert the key into the lock and turn it.
4. Remove the key.

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Chapter 6

Upgrading the Computer

Upgrade components can increase the functionality and
performance of your computer. Compaq upgrades are easy to
install.
Contact your Compaq authorized reseller to determine which
upgrades are available for your model computer. For detailed
installation procedures, refer to the installation documentation
included with the optional equipment or contact your Compaq
authorized reseller.
■ Installing software
■ Adding memory

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Installing Software
An application software program performs a specific task, such as
database management, word processing, financial management, or
graphic illustration.
Application software is different than system software or operating
systems, which maintain and organize the system. Each application
program usually includes its own installation program and
documented installation procedures.
Before installation, read the documentation that came with the
application to ensure that your computer meets the disk space,
memory, operating system, and monitor requirements of the
application.

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Adding Memory
The computer comes standard with 8 or 16 megabytes of random
access memory (RAM). Memory can be expanded with 8-, 16-, or
32-Megabyte Memory Expansion Boards.

CAUTION: Electrostatic discharge can damage electronic components.

Before touching a memory expansion board, ensure that you are
discharged of static electricity by touching a grounded metal object.

To install memory, follow these steps:

1. Turn the computer off by clicking Shut Down from the Windows
Start menu. Remove all external devices, including the battery
pack and the AC Adapter.
2. Close the computer and turn it over, bottom side up.
3. Slide open the memory compartment cover.
4. Lift and remove the cover from the computer base.

Upgrading Memory

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5. Slide the memory boards into the memory slot n. The connector
will snap into place when the board is correctly seated o.

2
1

Sliding Memory Boards Into Place

6. Replace the memory compartment cover.

Replacing the Memory Compartment Cover

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7. Replace the battery pack.

8. Connect the computer to electrical power and turn it on. The
computer automatically recognizes the new memory and
reconfigures the system.

CAUTION: The connectors on the memory expansion board are all

similar in appearance but do not have the same number of connector
pins. Be sure you match each connector to its corresponding system
board connector. Incorrect insertion could result in damage to the
memory expansion board or the system board.

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Chapter 7

Connecting External
Equipment
This chapter familiarizes you with the procedures and utilities
needed to connect external equipment to your computer, including:
■ Device Manager utility
■ Add New Hardware icon
■ Printer
■ AC Adapter
■ Automobile Adapter
■ External keyboard
■ External monitor
■ Mouse or external trackball

Device Manager Utility

Device Manager is the primary tool for viewing and manipulating
your system configuration. It allows you to view your external
equipment and internal devices, including keyboard, modem, disk
drives, and monitor. To get to the Device Manager, click the
Control Panel on the Start menu and double-click the System icon.
The Device Manager allows you to view and change your system
configuration in the following ways:

If you want to: Click this tab:

Look at system resources or View Devices by Type
print out a system summary.
Change drivers; install drivers; learn View Devices by Connection
the status and compatibility of
installed devices

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Add New Hardware Icon

Add New Hardware helps you install a new piece of hardware
quickly. Also, it will automatically detect installed hardware. To get
to Add New Hardware, go to the Control Panel, double-click the
Add New Hardware icon, and follow the instructions on the screen.

Connecting a Printer
To connect a printer to your computer, follow these steps:
1. Shut down the computer and printer by pressing Shut Down on
the Windows Start menu.
2. Plug the printer end of the printer signal cable into the printer.

Connecting a Printer to the Computer

3. Plug the printer power cord into a properly grounded electrical

outlet.
4. Turn on the printer.
5. Turn on the computer
NOTE: Before using the printer for the first time, consult the
printer documentation and printer device driver configuration
information and instructions.

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Connecting the AC Adapter

To connect the AC Adapter cable to the computer:
1. Connect the AC Adapter cable to the AC power connector on the
computer.
2. Plug the AC Adapter power cord into an electrical outlet that is
easily accessible and located near the computer.
3. Turn on the computer.

Connecting an AC Adapter to the Computer

NOTE: For more information on connecting the AC Adapter, see

Chapter 4, "Managing Power."

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Connecting the Automobile Adapter

To connect the Automobile Adapter to the computer:
1. Turn on the vehicle’s engine
2. Plug one end of the power cord into the automobile adapter ❶
and the other end into the AC Adapter ❷.
3. Connect the AC Adapter cable ❸ to the power connector on the
computer.
4. Insert the Automobile Adapter cable into the cigarette lighter
socket.

Connecting an Automobile Adapter to the Computer

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Connecting an External Enhanced Keyboard

To connect an external enhanced keyboard, complete the following steps:
1. With the computer turned on, initiate Standby (Suspend) by
pressing the power button on the computer.
2. Connect the keyboard cable to the keyboard connector on the
computer.
3. Exit Standby by pressing the power button. The external
keyboard will be enabled and the computer keyboard will be
disabled.

Connecting an External Keyboard to the Computer

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Connecting an External Monitor

An external VGA monitor can be connected to the computer.
To connect an external monitor to the computer, follow these steps:
1. With the computer turned on, initiate Standby (Suspend) by
pressing the power button on the computer.
2. Turn off the monitor.
3. Plug the monitor signal cable into the VGA connector.
4. Plug the monitor power cord into a properly grounded electrical
outlet.
5. Turn on the monitor, then exit Standby by pressing the power
button.
NOTE: The computer supports advanced VGA (1024 × 768)
resolution with 256 colors when the required Microsoft Windows
device drivers are installed. The 132-bit column mode is
supported only on external monitors that are capable of
displaying advanced resolution. The driver and the utility that
installs the driver are preinstalled on this computer. To adjust
screen resolution, double-click the Display icon on the Control
Panel on the Start menu, and click the Settings tab.

Connecting an External VGA Monitor to the Computer

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Connecting a Mouse or External Trackball

CAUTION: To prevent damage to the computer, place the computer in

Standby (Suspend) before connecting or disconnecting the mouse.

To connect a mouse or trackball to the computer, follow these steps:

1. For a PS/2 mouse or trackball, with the computer turned on,
initiate Standby (Suspend) by pressing the power button on the
computer. To connect a serial mouse, turn off power to the
computer.
2. Connect a serial mouse to the serial connector. Connect a PS/2
mouse or external trackball to the keyboard/mouse connector.
3. Exit Standby by pressing the power button.
NOTE: The integrated trackball is automatically disabled when a
mouse or external trackball is connected to the computer and
becomes active. Both the mouse and trackball need software device
drivers to operate. The necessary drivers should be preinstalled with
Microsoft Windows.

Connecting a PS/2 Mouse or Trackball to the Computer

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Chapter 7

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Chapter 8

Working with PCMCIA Devices

PC Card devices (also called PCMCIA Cards) are credit card-sized
option cards that enhance the functionality of your computer.
Examples of PC Cards include modems, network interface cards,
memory storage cards, and hard drive storage cards.
This chapter provides an overview of PC Cards, including:
■ Types of PC Cards
■ Inserting a PC Card
■ Removing a PC Card
■ PC Card Software

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Types of PC Cards
Your computer is equipped with a versatile feature that allows you
to connect portable external devices, such as modem, memory, or
network PC Cards. PC Cards are available in various types,
according to the thickness of the card:
■ Type I 3.3 mm
■ Type II 5.0 mm
■ Type III 10.5 mm

Three Most Common Types of PC Cards

This computer has two PC Card slots that can accommodate one
Type III, or two Type II , or two Type I PC Cards. A Type III PC
Card fits only in the bottom slot, slot 1.

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IMPORTANT: Before buying a non-Compaq PC Card, be sure it

conforms to standards set by the Personal Computer Memory Card
International Association (PCMCIA). For a list of PC Cards
supported on this computer, contact your Compaq authorized
reseller or service provider.
Also, look for this Compaq PC Card Solution seal. Cards with this
logo on their packaging and advertising are supported on most
Compaq computers.

Compaq PC Card Solution Logo

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Inserting a PC Card
The computer does not need to be turned off or placed in Standby
(Suspend) when inserting a PC Card.
To insert a PC Card, follow these steps:
1. Insert the PC Card, label side up, and gently push the card into one
of the available slots. Forcing a card into the slot can damage the
connector pins.
IMPORTANT: A Type III card fits only in the bottom slot, slot 1.
2. In most cases, the computer automatically configures the card. For
example, a modem PC Card is configured to a COM port, or a hard
disk PC Card is assigned a drive letter. If the computer is turned off
or in Standby (Suspend), the card will not be configured until the
computer is turned back on.
3. When the card is inserted, a popup displays configuration
information and options. The computer then beeps (low-high
tone) to indicate that the card is configured and ready for use.
Each subsequent time that card is inserted, you will hear beeps
and see a popup, indicating that the card has configured.

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If the card does not go in easily, make sure you are inserting it label
side up. The following illustration shows the correct way to insert
the card.

Inserting a PC Card

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Removing a PC Card
The computer does not need to be turned off or placed in Standby
(Suspend) to remove a PC Card. To remove a card:
1. Click the PC Card indicator on the taskbar and click "Stop" for
the card you want to remove.
2. When the system prompts you to remove the card, swing the top
or bottom release lever to the left until the card ejects. (The PC
Card release levers are located on the front of the computer on
the left side.)
3. Gently grasp the card and pull it out. The computer beeps
(high-low tone) to indicate card removal.
NOTE: If the speakers are turned off, system beeps are not
audible.

Removing a PC Card with Attached Cable

PC Card Software
To manage and configure PC Cards effectively, your computer
provides PC Card software. This software includes drivers for the
most popular PC Cards and other features designed to make PC
Cards simple to use. For information about this software, refer to
the online Compaq Reference Guide.

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Chapter 9

Caring for
the Computer
This chapter provides Compaq recommended guidelines for taking
care of your computer. These guidelines, aimed at improving your
computer's longevity and reducing the risk of damage, include:
■ Routine care
■ Travel guidelines
■ Shipping guidelines

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Routine Care
You can keep the computer in good condition and working properly
by following these guidelines:
■ Operate the computer with a battery pack installed, even when
you're using external power. This supplies the battery with a
constant trickle charge and ensures a fully charged battery pack
the next time you turn on the computer.
■ Keep the computer away from excessive moisture and
temperature extremes. Do not expose the computer to liquids or
precipitation.
■ Remove the battery pack from the computer if the computer will
not be used for an extended period (more than two weeks). Store
the battery pack in a cool, dry place when it is not in use.
■ To prevent possible damage to the display, do not place anything
on top of the computer when it is closed. Store the computer in
the slipcase.
■ Occasionally wipe the exterior of the computer and the screen
with a soft, damp cloth moistened only with water.
■ Avoid exposing the computer to direct sunlight or strong
ultraviolet light for extended periods of time. Also avoid
scratching the surface of the screen and banging it against hard
objects.

CAUTION: Using soap or other cleaning products on the screen

may discolor the finish and damage the screen. Do not spray
liquid directly on the computer screen. Excess liquid may drip
down inside the computer and cause damage to the components
or result in electrical shock.

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Travel Guidelines
For safety and convenience when traveling, follow these guidelines:
■ Safeguard your data before you leave on a trip by backing it up
onto diskettes or tape media.
■ Take an extra backup copy of the data with you.
■ Remove the diskette from the diskette drive.
■ Disconnect the AC Adapter from the computer. Take the AC
Adapter or an extra fully charged battery pack with you.
■ Disconnect external equipment, including cables, from the computer.
■ Hand-carry the computer in the slipcase. Do not check it with
your luggage.
IMPORTANT: There are three types of airport security devices: X-ray
machines (the device you set your bags on), magnetic detectors (the
device you walk through), and security magnetic wands (the hand-
held device used by security personnel). You can send your
computer and diskettes through airport X-ray machines. However,
Compaq recommends that you do not send your computer and
diskettes through airport magnetic detectors or expose them to
security magnetic wands.
■ Check with the airline if you plan to use the computer on the
plane. In-flight computer use is at the discretion of the airline.
Before traveling internationally with the computer:
■ Check local customs regulations.
■ In accordance with the guidelines outlined in Appendix D of this
guide, purchase a power cord from a Compaq authorized dealer,
reseller, or service provider in the country where you will be
using the computer. These power cords are designed to meet the
voltage and frequency requirements of each country.

Warning: To reduce the risk of electrical shock, fire or damage to

the equipment, do not use the converter kits sold for appliances to
power the computer.

■ Make sure you have the correct modem for the country you'll be
visiting. Telephone line standards and modem protocols differ
from country to country.

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Shipping Guidelines
Should you need to ship the computer, follow these guidelines:
■ Safeguard your data before shipping by backing it up onto
diskettes or tape media. Be sure that diskettes or tapes are
not exposed to electrical or magnetic impulses while stored
or in transit.
■ Remove the diskette from the diskette drive.
■ Remove all PC Cards from the PC Card slots.
■ Turn off the computer and external devices.
■ Close the computer.
■ Disconnect external equipment from the computer.
■ Pack the computer and external devices in their original packing
boxes or similar packaging with sufficient packing material to
protect them.

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Chapter 10

Diagnostics
The configuration and diagnostic utilities described in this chapter
should be used in the following instances:
■ To change factory default settings and to set or change the
system configuration, which is sometimes necessary when you
add or remove optional equipment.
■ When a system configuration error is detected during the Power-
On Self-Test (POST).
■ To determine information about the operating environment of the
system.

Accessing Diagnostics
By pressing F10, the Configuration and Diagnostics menu can be
accessed immediately after the computer has been turned on and the
Power-On Self-Test (POST) has been completed. Because this
menu is accessed before the operating system takes effect, it is
available to all computer users, no matter which operating system
they typically use (for example, MS-DOS, Windows, or OS/2).

Accessing Diagnostics from Windows

You can also access configuration and diagnostics information from
the desktop by following these steps:
1. Click Start.
2. Click Settings.
3. Click Control Panel.
4. Double-click the Compaq Diagnostics for Windows icon.

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Running Computer Checkup (TEST)

Computer Checkup (TEST)
is a utility that determines if the various computer devices are
recognized by the system and functioning properly. Running
Computer Checkup is optional but advisable after installing or
connecting a new device
You can display, print, or save the information generated by
Computer Checkup. Your Compaq authorized reseller or service
provider may ask you to run this utility to assist in analyzing the
system. This information allows the service provider to reproduce
the same environment on another computer for testing.
It is also recommended that you run Computer Checkup and have
the printed report available before placing a call to Compaq
Customer Support.
To run Computer Checkup, follow these steps:
1. Connect the AC Adapter and use it with the computer during
these procedures. A low-battery condition could initiate Standby
(Suspend) and interrupt the program.
2. Turn on only the external devices that you want to test. Connect
the printer if you want to use it to log error messages.
3. Turn on or restart the computer by pressing Ctrl+Alt+Delete.
4. As soon as the cursor is displayed in the upper-right corner of
the screen, press F10.
IMPORTANT: The cursor is displayed on the screen for about two
seconds. If you do not press F10 during this time, you must
restart the computer and try again.
5. If prompted, select a language.
The Configuration and Diagnostics menu is displayed.
6. Select Computer Checkup (TEST). A test option menu is
displayed.
7. Select the View Device List option. A list of the installed
Compaq devices is displayed.

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8. Verify that Computer Checkup correctly detected the devices

installed.
NOTE: Devices from other manufacturers may not be detected or
may be reported inaccurately.
■ If the list is correct, select OK. The test option menu is
displayed again. Go to step 9.
■ If the list is incorrect, ensure that any new devices are
installed properly. If you do not find an installation problem,
call your Compaq authorized service provider.
9. Select one of the following from the test option menu:
■ Quick Check Diagnostics—Runs a quick, general test on each
device with a minimal number of prompts. If errors occur,
they are displayed when the testing is complete.
■ Automatic Diagnostics—Runs unattended, maximum testing
of each device with minimal prompts. You can choose how
many times to run the tests, to stop on errors, or to print or
file a log of errors.
■ Prompted Diagnostics—Allows maximum control over the
device testing process. You can choose attended or
unattended testing, decide to stop on errors, or choose to print
or file a log of errors.
10. Follow the instructions on the screen as the devices are tested.
When the testing is complete, the test option menu is displayed
again.
NOTE: When you run Computer Checkup, record any error
message numbers and have them available when you contact
your Compaq authorized reseller or service provider for
assistance.
11. Exit to the Configuration and Diagnostics menu.

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Running the View System Information

(Inspect Utility)
The View System Information (INSPECT) utility provides
information about the system once it has been configured. This
utility provides the following information about the system
operating environment:
■ Contents of the operating system startup files
■ Current memory configuration
■ ROM versions
■ Type of processor
■ Diskette and hard drives
■ Active printer and communications interfaces
■ Modem
■ Video
■ Windows WIN.INI file
■ Windows SYSTEM.INI file
You can display, print, or save the information. Your Compaq
authorized reseller or service provider may ask you to run this
utility to assist in analyzing the system. This information allows the
service provider to reproduce the same environment on another
computer for testing. It is recommended that you run View System
Information and have the printed results available before placing a
call to Compaq Customer Support.
NOTE: This utility is not available from Windows. It must be
accessed from the Configuration and Diagnostics menu. However,
in Windows, the Compaq Diagnostics for Windows utility provides
similar information about the computer. To run Compaq
Diagnostics for Windows, click the Windows Start menu, then click
Settings, then click Control Panel, then double-click the Compaq
Diagnostics for Windows icon.

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To run View System Information (INSPECT), follow these steps:

1. Turn on or restart the computer by pressing the power button.
2. As soon as the cursor is displayed in the upper-right corner of the
screen, press F10.
IMPORTANT: The cursor is displayed on the screen for about two
seconds. If you do not press F10 during this time, you must
restart the computer and try again.
3. If prompted, select the desired language.
The Configuration and Diagnostics menu is displayed.
4. Select View System Information (INSPECT).

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Chapter 11

Troubleshooting
This chapter provides information on how to identify and correct
some common hardware, memory, and software problems. It also
explains several types of common messages that can be
displayed on the screen. Troubleshooting information is provided
on the following pages for:
■ Battery ■ PCMCIA (PC Card)
■ Diskette/Diskette drive ■ Power
■ Hard drive ■ Printer
■ Hardware installation ■ Display screen
■ Keyboard/Numeric keypad ■ Software application
■ Memory ■ Sound
■ Monitor ■ Trackball/Mouse

Checklist
If you encounter some minor problem with your computer or
software application, go through the following checklist for pos-
sible solutions before running the diagnostic utilities:
■ Is the computer connected to an external power source, or
does it have a fully charged battery pack installed?
■ Is the computer turned on and the power/standby indicator
light on?
■ Are all cables connected properly and securely?
■ Have you installed printer drivers for each application?
■ Did the diskette drive contain a non-bootable diskette when
you turned on the computer?
If correcting the items on this checklist does not solve the
problem, you may wish to run the Computer Checkup utility.
Refer to Chapter 10, "Diagnostics."

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Interpreting Messages
on the Screen
Many times a message or prompt is displayed on the screen.
However, a message does not necessarily mean that an error con-
dition exists. It may be nothing more than an information mes-
sage about what the computer is doing or a prompt reminding
you to enter information or press a key. The following list shows
typical examples of information messages:
■ A number might be displayed.
The number indicates the amount of memory in the computer.
■ Backing up files to drive A:
This message indicates that MS-DOS is backing up a file to
the diskette in drive A.
■ Exit this utility.
This message prompts you to exit a utility by following the
additional instructions on the screen.
■ A:> or A:
This prompt indicates that you are working from drive A.
■ C:> or C:
This prompt indicates that you are working from the hard
drive.
For error messages during the Power-On Self-Test (POST), see
Appendix B, "POST Error Messages."

Solving Minor Problems

While your computer is configured just for you, problems you
encounter while working may not be unique. Eliminating the
typical problems described in this section may save you time and
money. If you have a problem with your computer, consider the
causes and possible solutions outlined in the following tables.
If the problem appears related to a software application, also
check the documentation provided with the software. You may
discover something you can resolve easily yourself. If the condi-
tion persists, contact your Compaq authorized service provider or
Compaq Customer Support.

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Solving Battery Problems

Some common causes and solutions for battery problems are
listed in the following table. The "Solving Power Problems"
section in this chapter also may be helpful to you.

Battery Problems and Solutions

Problem Possible Cause Solution
Computer won't turn on Battery pack is Connect the computer to
when battery pack is discharged. an external power
inserted and AC source and charge the
Adapter is unplugged. battery pack.
Replace the battery pack
with a fully charged
battery pack.
Computer beeped Battery charge is low or Save any open files and
and battery indicator computer has entered a do one of the following:
is blinking. low-battery condition. ■ Connect the computer
to an external power
source, and then
charge the battery
pack.
■ Initiate Hibernation
(press Fn + power
button) to halt the
battery drain until you
can find another
power source or
charge the battery
pack.
Continued

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Battery Problems and Solutions Continued

Problem Possible Cause Solution
Battery charge Low-battery beeps are Click the Conservation tab
indicator blinks for turned off. on the Power icon in the
low-battery condition, Control Panel and enable
but computer didn't low-battery warning
beep. beeps.
System beeps are off.
Press Fn+F5 to turn on the
system beeps.
Battery charge Battery pack is already No action is necessary.
indicator doesn't charged.
turn on.
Battery charge Battery pack was exposed Allow time for the battery
indicator is on, but to temperature extremes. pack to return to room
battery pack is not temperature.
fast charging.
Every time the Real-time clock battery is Call your Compaq
computer is turned at the end of its life. authorized service provider
on, you have to set to replace the real-time
the date and time. clock battery.
Continued

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Battery Problems and Solutions Continued

Problem Possible Cause Solution
Battery charge doesn't Battery pack is being Keep computer at a
last as long as expected. exposed to high cooler temperature and
temperatures. recharge battery pack.
Battery pack is being Put computer in a
exposed to cold warmer place and
temperatures. recharge battery pack.
Battery pack has partially Recharge the battery
self-discharged. pack.
Battery conservation is Press Fn+F7 to set a new
disabled or set to battery conservation
"None." level.
An external device (such Turn off or remove the
as a CD-ROM or PC Card) external device when it is
is draining the battery. not in use.
Battery pack is warm to Warming occurs due to No action is required.
the touch after charging. charging.

NOTE: The recommended operating temperature range for the

battery pack is between 50°F to 104°F (10°C to 40°C).
Store the battery pack in a cool, dry place when not in use. High
temperatures reduce the life of the battery pack and cause it to
lose its charge more quickly. If you are storing the battery for
less than one month, the recommended storage temperature is
-4°F to 122°F (-20°C to 50°C); for no more than three months,
the recommended temperature is -4°F to 104°F (-20°C to 40°C);
for an unlimited time, the recommended temperature is -4°F to
86°F (-20°C to 30°C).

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Solving Diskette/Diskette Drive Problems

Some common causes and solutions for diskette/diskette drive
problems are listed in the following table:

Diskette/Diskette Drive Problems and Solutions

Problem Possible Cause Solution
Diskette drive Diskette is damaged. Run ScanDisk on the
indicator stays on. diskette. Click Start,
Programs, Accessories,
System Tools, ScanDisk,
and follow the directions.
Diskette is incorrectly Remove diskette and
inserted. reinsert.
Diskette drive Diskette is write- Disable the write-protect
cannot write to a protected. feature or use a diskette
diskette. that is not write-protected.
Computer is writing to Check the drive letter in the
the wrong drive. path statement.
Not enough space is left Use a larger diskette.
on the diskette.
Diskette drive has been Enable diskette drive
disabled. through the Device Manager
in the Systems icon on the
Control Panel or through
F10 setup. See the online
Compaq Reference Guide
for more information.
Diskette is not Format the diskette.
formatted.
Diskette drive Wrong type of diskette is Use the type of diskette
cannot read a being used. required by the drive.
diskette.
Diskette has a bad Copy files to hard drive or
sector. another diskette. Reformat
the bad diskette.
Diskette has been Enable diskette via the
disabled. Device Manager in the
Systems icon on the Control
Panel or through F10 setup.
Diskette is not Format the diskette.
formatted.

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Solving Hard Drive Problems

Some common causes and solutions for hard drive problems are
listed in the following table. Chapter 10, "Diagnostics," also may
help you solve hard drive problems.

CAUTION: Remove or install the hard drive only when the computer is
off, unplugged, and the battery pack is removed. Do not remove or
install a hard drive while the computer is on, in Standby (Suspend), or
in Hibernation.

Hard Drive Problems and Solutions

Problem Possible Cause Solution
Reading the hard System entered Give the system time to
drive takes an Hibernation due to restore the previously saved
unusually long time low-battery condition data to its exact state before
after restarting the and is now exiting Hibernation.
computer. from it.
Hard drive error Hard drive has bad Run ScanDisk utility; check
occurs. sectors or has failed. the box "Automatically fix."
Reformat the hard drive.
Contact your Compaq
authorized service provider.

CAUTION: You should maintain an up-to-date backup of your hard

drive at all times in case of errors or failures.

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Solving Hardware Installation Problems

Some common causes and solutions for hardware installation
problems are listed in the following table.

Hardware Installation Problems and Solutions

Problem Possible Cause Solution
New device is not Standby was not Initiate Standby, connect the
recognized as part of initiated before device, and then exit
the computer system. device was con- Standby.
nected.
The system did not Check the documentation
automatically that came with the new
configure the new device to determine if any
device. device drivers are necessary.
If so, install the correct
device drivers.
To view the status, change
drivers, or change the
configuration, go to the
Device Manager in the
Systems icon on the Control
Panel. Click the plus sign
next to the type of hardware,
then double-click the
hardware to view the device
configuration.
Cables of new Ensure that all cables are
external device are properly and securely
loose or power cables connected.
are unplugged.
Power switch of new Place the computer in
external device is not Standby by pressing the
turned on. power button. Turn on the
new external device. Press
the power button again to
exit Standby. This enables
the system to recognize the
device.
Device is not seated Turn off the computer and
properly. reinsert the device.

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Solving Keyboard and Embedded Numeric

Keypad Problems
Some common causes and solutions for keyboard and embedded
numeric keypad problems are listed in the following table.
NOTE: Consult the online Compaq Reference Guide or the
Keyboard Reference on the use of the NumLk key and the
embedded numeric keypad.

Solving Keyboard/Embedded Numeric Keypad Problems

Problem Probable Cause Solution
Embedded numeric Num Lock function is Press Fn+NumLk to enable
keypad on the not turned on. the Num Lock function and
computer keyboard is embedded numeric keypad.
disabled. NOTE: Toggle Fn+NumLk to
enable and disable.
External keyboard Keyboard may not be Ensure that the external
does not work. securely connected or keyboard is securely con-
may be connected to nected to the external key-
the wrong external board connector.
connector.
Keyboard and mouse You initiated Enter your power-on
are locked. QuickLock. password to exit QuickLock.
NOTE: If NumLK is on (the
embedded numeric keypad
is active), hold down the Fn
key while typing to enter a
non-numeric password;
pressing Fn temporarily
toggles NumLk off. Press
Fn+Shift to type any
uppercase characters.

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Solving Memory Problems

Some common causes and solutions for memory problems are
listed in the following table.

Memory Problems and Solutions

Problem Possible Cause Solution
Memory count during Optional memory Ensure that the memory
Power-On Self-Test expansion board is expansion board has been
(POST) is incorrect. installed incorrectly. installed correctly.
"Out of Memory" System ran out of Check the application
message is displayed memory for the documentation for memory
on the screen, or application. requirements and add
insufficient memory more memory if needed.
error occurs during
operation. Install additional memory.

Too many terminate- Disable any TSR

and-stay resident (TSR) applications you do not
applications are running need.
at the same time.

Running the Monitor Self-Test

You can perform a "self-test" on an external VGA color or
monochrome monitor by disconnecting the monitor from the
computer. To do so, complete the following steps:
1. Turn off the monitor.
2. Turn off the computer.
3. Disconnect the monitor signal cable from the computer.
4. Turn on the monitor and allow it to warm up for one minute.
5. The screen should be white. A narrow black border may also
appear on the left and right sides of the monitor screen. Either
condition indicates that the monitor is working properly.

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Solving PC Card Problems

Some common causes and solutions for PC Card problems are
listed in the following table.

PC Card Problems and Solutions

Problem Possible Cause Solution
The computer does not Card is not inserted Ensure the card is inserted
beep when a PC Card properly. correctly. Remove and
is inserted. reinsert the card. Insert the
card gently to avoid damaging
the pins.
Card or card driver is Refer to the documentation
not compatible with that came with your PC Card.
your computer. Contact your Compaq
authorized dealer, reseller, or
service provider for a list of
PC Cards supported by
Compaq.
PC Card does not Card is not fully Ensure the card is inserted in
work. inserted into the slot or the correct orientation, or
is not inserted remove and reinsert.
properly.
Continued

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PC Card Problems and Solutions Continued

Problem Possible Cause Solution
Fax/modem PC Card You are trying to Right click My Computer on
does not work. access the card using the Windows desktop. Left
the wrong COM port. click Properties, then Device
Manager, and double-click
Port Settings to view the COM
port settings.
Telephone cord is not Check and secure telephone
plugged in all the way. cord connection.
Network PC Card does Network driver is not Refer to the documentation
not work. set up properly or that came with your network
resources are not PC Card. Refer to the online
available for this Compaq Reference Guide.
configuration.
Storage memory card Card is not compatible. Contact Compaq Customer
does not work. Support or a Compaq
authorized service provider
for a list of PC Cards tested
successfully in Compaq
computers. Look for the
Compaq PC Card Solution
Logo on PC Cards.

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Solving Power Problems

Some common causes and solutions for power problems are
listed in the following table. The "Solving Battery Problems"
section in this chapter also may be helpful.

Power Problems and Solutions

Problem Possible Cause Solution
Computer won't turn Computer is not con- Insert battery pack or con-
on and battery pack nected to a power nect to power cord or
is not inserted. source. Automobile Adapter.
Cables to the external Ensure that cables con-
power source are un- necting computer and ex-
plugged. ternal power source are
plugged in properly.
Computer beeped Computer has entered Immediately save any open
and battery charge a low-battery files. Then do one of the
indicator is blinking. condition. following:
■ Connect the computer to
an external power
source to charge the
battery pack.
■ Initiate Hibernation to
completely halt the drain
on the battery until you
can charge the battery
pack or find another
power source.
Computer turned off System initiated Replace the battery pack
while it was left Hibernation due to a with a fully charged battery
unattended and low-battery condition. pack, or connect the
power indicator is off. computer to an external
power source. Then turn on
the computer.
System initiated Click the Hibernation tab on
Hibernation due to the Power icon to adjust
user's power settings.
specifications.

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Solving Printer Problems

Some common causes and solutions for printer problems are
listed in the following table.

Printer Problems and Solutions

Problem Possible Cause Solution
Printer won't The cables may not be Ensure that the cables are
turn on. connected properly, or the properly connected and that
printer is unplugged. the AC Adapter is connected
to the electrical outlet.
Printer won't print. Printing device is not Select the printer in Windows
selected. Printer Setup.
Printer is not turned on. Turn on the printer.
Printer is not online. Set the printer to online.
Printer driver for your Double-click the Printers icon
application is not installed. on the Control Panel on the
Start menu. Double-click Add
Printer and follow the
instructions on the screen.
Printer that is set up for a Connect the printer to the
network is not connected network.
to the network.
Printer cable is too long, Replace the cable.
unshielded, or defective.
Printer is offline. Paper tray is empty. Fill the paper tray with paper.
Set the printer to online.
Printer prints Correct printer driver is Double-click the Printers icon
garbled not installed. on the Control Panel on the
information. Start menu. Follow the
instructions on the screen.
Cable is not connected Ensure that the printer cable
properly. is connected properly to the
computer.

If you experience problems printing, run a printer self-test. Refer

to the documentation provided with your printer for instructions.
If the self-test fails, it is a printer-specific problem. The printing
section of your application software documentation may also be
helpful.

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Solving Display Screen Problems

Some common causes and solutions for display screen problems
are listed in the following table.

Display Screen Problems and Solutions

Problem Possible Cause Solution
Characters are dim. Brightness/Contrast Press hotkeys Fn+F9 to
controls not properly set. adjust brightness. On
models with a passive
matrix display, you can
also press Fn+F8 to adjust
contrast.
Computer screen is in Tilt display or move
direct light. computer.
Screen is blank. You may have a screen Press any key and/or enter
blanking utility installed. your password.
If an STN display is used, Use the hotkeys to adjust
brightness/contrast the brightness/contrast.
needs adjusting. NOTE: On models with
color TFT displays, contrast
is not applicable.
Screen has overheated. If computer is in direct sun-
light, move it and allow it to
cool off.
Screen is blank and System is in Standby Press the power button to exit
the power/standby (Suspend). Standby.
indicator is blinking.
System is in Standby and Exit Standby and enter your
QuickLock/QuickBlank has power-on password.
initiated.
Continued

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Display Screen Problems and Solutions Continued

Problem Possible Cause Solution
Screen is blank, the System has entered a If available, immediately
power/standby low-battery condition. connect the computer to an
indicator is blinking, external power source or
and the battery charge replace the battery pack.
indicator is blinking.
If another power source is not
immediately available and
Hibernation is disabled,
attempt to exit Standby
(Suspend) and save any open
files. However, the computer
may not have enough power to
do this.
If Hibernation has not been
disabled, you can let the
computer initiate Hibernation.
Do not interfere with the
hibernation process. Once the
computer has turned off,
replace the battery pack or
connect the computer to
another power source. Then
turn the computer back on.
Computer screen is External monitor was Press the Fn+F4 hotkeys to
blank and the screen turned on before the display information on the
on an external monitor computer was turned computer display; press the
displays information. on. hotkeys again to display
information simultaneously.
Screen is blank and QuickLock and Type your power-on password
keyboard is locked. QuickBlank to unlock the keyboard and
were initiated. pointing device and return
information to the screen.
Computer screen and External monitor was Turn the computer off and
external monitor won't connected after the reconnect the external
display information computer was turned monitor. Turn the external
simultaneously. on. monitor on, then turn the
computer on.
Press the Fn+F4 hotkeys to
toggle through the three
display options.

NOTE: If you are using an external monitor and simultaneously

displaying an image on the computer display and the external
monitor, the image on the external monitor may not fill the
screen.

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Solving Software Application Problems

Most software application or installation problems occur because
of one or more of the following conditions:
■ Application was not installed correctly.
■ Memory was not allocated correctly.
■ Conflict exists between applications.

Software Application Problems and Solutions

Problem Probable Cause Solution
Cannot use an The application has Using Windows Notepad, add the
application. not been added to application directory with the full
the PATH statement. path name to the AUTOEXEC.BAT
file.
Insufficient memory System ran out of Check the application
to run application. memory for the documentation for memory
application. requirements.
Install additional memory.

Solving Sound Problems

Some common causes and solutions for sound problems are
listed in the following table.

Sound Problems and Solutions

Problem Possible Cause Solution
Computer beeps after This is normal; it No action is required.
you turn it on. indicates successful
completion of the
POST.
Computer does not System beeps are Use the Fn+F5 hotkeys and the
beep after the Power- turned off. arrow keys to turn on the system
On Self-Test (POST). beeps.

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Solving Trackball/Mouse Problems

Some common causes and solutions for trackball and mouse
problems are listed in the following table.

Trackball/Mouse Problems and Solutions

Problem Possible Cause Solution
External PS/2 Standby (Suspend) was Initiate Standby (or shut down the
trackball or mouse not initiated before computer). Connect the device.
does not work. device was connected. Exit Standby (or reboot).
External serial The computer was not Shut down the computer.
mouse does not shut down before Connect the device. Reboot.
work connecting the device.
Incorrect or no device To view the pointing device,
driver is installed. access the Start menu via the
keyboard by pressing Ctrl+Esc.
Use the arrow keys to get to
Settings, then Control Panel, and
press Enter. Use arrow keys to
select the System icon and press
Enter. Use the arrow keys to
access Device Manager. Use the
Tab key to get to the computer
icon and the arrow keys to select
the mouse. Press the right arrow
to access the hardware. Tab to
the Properties button and press
the Space bar. Use the right
arrow to get to the Driver Tab and
follow the instructions on the
screen.
Integrated trackball An external PS/2 mouse Press the Power button to place
does not work. or other pointing device the computer in Standby.
is connected to the Disconnect the mouse or other
computer, and the pointing device, then press the
system disabled the power button again to exit
integrated trackball. Standby.
An external serial mouse Press Shut Down on the Start
or other pointing device menu to turn off the computer.
is connected to the Disconnect the mouse or other
computer, and the pointing device, then press the
system disabled the power button again to reboot.
integrated trackball.
Continued

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Trackball/Mouse Problems and Solutions Continued

Problem Possible Cause Solution
Device driver is Wrong mouse is selected. To select the right mouse,
loaded but access the Start menu via the
trackball/mouse keyboard by pressing
doesn't work. Ctrl+Esc. Use the arrow keys
to get to Settings, then Control
Panel, and press Enter. Use
arrow keys to select the
System icon and press Enter.
Use the arrow keys to access
Device Manager. Use the Tab
key to get to the computer
icon and the down arrow key
to select the mouse. Press the
right arrow to access the
hardware. Tab to the
Properties button and press
the Space bar. Use the right
arrow to get to the Driver Tab.
Tab to the Change Driver
button, press the Space bar
and follow the instructions on
the screen.
Cursor skips or The trackball, rollers, Clean the trackball or mouse.
moves abnormally and/or tracking post in the Refer to "Cleaning the
when using a pointing device need Trackball" in this chapter.
trackball or mouse. cleaning.

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Cleaning the Trackball

Operate the trackball with clean hands. Under normal conditions,
you only need to wipe the computer case and trackball with a dry
soft cloth. If the cursor begins to skip or move abnormally when
using the trackball, follow these steps to remove and clean it:
1. Turn off the computer by pressing Shut Down from the Start
menu.
2. Remove the battery pack and disconnect the AC Adapter if it
is plugged in.
3. Loosen the retaining ring n by placing the trackball tool o
over the retaining ring and turning it about 20 degrees
counterclockwise.

Removing the Trackball

4. Remove the retaining ring.

5. Remove the ball from the housing.
6. Gently clean the ball with tap water or isopropyl alcohol. When
done, rinse it with water and dry it with a lint-free cloth.
CAUTION: To avoid damage to the trackball, do not use an
abrasive cleaner on it.

7. Before replacing the ball, clean the trackball assembly. Refer to

"Cleaning Inside the Trackball Assembly."

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Cleaning Inside the Trackball Assembly

To remove dust and build-up on the inside surfaces of the
trackball assembly:
1. Ensure that the computer is off, the battery pack is removed,
the AC Adapter is disconnected, and the ball is removed.
2. Remove any large particles of debris that have fallen into the
trackball housing.
3. Carefully wipe inside the cage to remove residue from the
surfaces.

CAUTION: To avoid damage to the computer, do not use alcohol

on the sensor window.

4. Clean the ball bearings n by rubbing with a cotton swab. Do

not attempt to remove the bearings. Do not use alcohol on the
sensor window o. Instead, gently wipe the sensor window
with a soft, dry, lint-free cloth until all debris is removed.

Optical Trackball

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5. Allow the parts to air dry before reassembling.

6. Replace the ball in the trackball cage.
7. Replace the retaining ring by aligning the notches. Then use
the trackball tool to turn the retaining ring clockwise until it
snaps into place.
8. Replace the battery pack and reconnect the AC Adapter if
necessary.

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Servicing the Computer

To get help from Compaq Customer Support or to find a
Compaq authorized reseller or service provider location, call one
of the numbers in the "Worldwide Telephone Numbers" in
Chapter 1.
Your Compaq authorized reseller or service provider is available
to answer your questions, install optional equipment, and service
your computer.
If you take the computer in for service, remember to provide the
power-on password or, if possible, disable the password in
Passwords Properties prior to delivery to the service provider.
Refer to the online Compaq Reference Guide for additional
information.

Preparing for a Call to Customer Support

If you tried to solve the problem yourself and have not been suc-
cessful, a call to Compaq Customer Support or a Compaq
authorized reseller or service provider may be necessary. (To get
help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider location, call one of the
numbers in the "Worldwide Telephone Numbers" in Chapter 1.)
Before you place a call, run Compaq Diagnostics and print out
the hard copy results for reference, if possible.
You should have the following information ready so that the cus-
tomer support representative can provide you with the fastest
possible solution when you call.
■ Product name
■ Product model number
■ Product serial number (located on the bottom of the computer)
■ Purchase date
■ Conditions under which the problem occurred
■ Any error messages that have occurred
■ Hardware configuration
■ Type of printer connected
■ Hardware/software you are using
■ Printed results from running Compaq Diagnostics

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Appendix A

Specifications
This appendix provides physical and performance specifications for
subassemblies of the computer:

■ Computer ■ AC Adapter
■ Displays (Color STN and TFT) ■ Auto Adapter
■ Diskette Drive ■ Battery Pack
■ Hard Drives

Computer Models 1110, 1120, 1125, 1120T,

1130, 1130T 1135
U.S. Metric
Dimensions
10.4" Color STN 8.9" x 11.9" x 2.25" 22.61cm x 30.23 x 5.72cm
10.4" Color STN 8.9" x 11.9" x 2.25" 22.61cm x 30.23 x 5.72cm
10.4" Color TFT 8.9" x 11.9" x 2.25" 22.61cm x 30.23 x 5.72cm
Weight (w/o battery)
10.4" Color STN 5.0 lbs 2.25 kg
10.4" Color STN 5.0 lbs 2.25 kg
10.4" Color TFT 5.0 lbs 2.25 kg
Weight (w/battery)
10.4" Color STN 6.1 lbs 2.75 kg
10.4" Color STN 6.1 lbs 2.75 kg
10.4" Color TFT 6.1 lbs 2.75 kg
Stand-Alone (Battery)
Power Requirements
Nominal
Operating Voltage 10.8 V
Nominal Operating 12.0 W
Peak Operating 15.0 W
Environmental
Requirements
Temperatures
Operating 50° to 95°F 10° to 35°C
Nonoperating -4° to 140°F -20° to 60°C
Relative Humidity
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%

Specifications A-1

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Color STN (10.4 in) Display

Computer Models 1110, 1120, 1125, 1130, 1135
U.S. Metric
Dimensions
(display size)
Height 6.3 in 16.0 cm
Width 8.4 in 21.3 cm
Number of Colors 256
Color Palette 256 K
Contrast Ratio 20:1
Brightness 90 NIT
Refresh Rate 60 Hz
Pixel Resolution
Pitch 0.33 x 0.33 mm
Format (models 1130, 800 x 600
1135)
Format (models 1110, 640 x 480
1120, 1125)
Configuration RGB Stripe
Backlight CCFT Edge-Lit at the Top
Character Display 80 x 25
Total Power
Consumption 4 W (Maximum)

A-2 Specifications

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Color TFT (10.4 in) Display

Computer Models 1120T, 1130T
U.S. Metric
Dimensions
(display size)
Height 6.3 in 16.0 cm
Width 8.4 in 21.3 cm
Number of Colors 256
Color Palette 256 K
Contrast Ratio 100:1
Brightness 90 NIT
Refresh Rate 60 Hz
Pixel Resolution
Pitch 0.33 x 0.33 mm
Format (model 1130T) 800 x 600
Format (model 1120T) 640 x 480
Configuration RGB Stripe
Backlight CCFT Edge-Lit at the Top
Character Display 80 x 25
Total Power
Consumption 4 W (Maximum)

Specifications A-3

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Diskette Drive
Diskettes
Size 3.5 in (8.9 cm)
High Density (MB) 1.44
Low Density (KB) 720
Light Green
Height One-third
Bytes per Sector 512
Sectors per Track
High Density 18
Low Density 9
Tracks per Side
High Density 80
Low Density 80
Read/Write Heads 2
Average Access Time (ms)
Track-to-Track (high/low) 3/3
Average (high/low) 94/94
Settling Time (ms) 15
Latency Average (ms) 100

A-4 Specifications

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Hard Drives
Model Standard
Configurations 810 MB 1.08 GB
Formatted Capacity
Per Drive)
Physical 815.9 MB 1.088 GB
Logical 814.3
Drive Type 65 65
Drive Size
Inches 4.0 x 2.740 x .5 4.0 x 2.740 x .5
Centimeters 100 x 70 x 12.7 100 x 70 x 12.7
Transfer Rate
Media (MB/s) 27.4 to 54 27.4 to 54
Interface (MB/s) up to 16.7 16.6
Sector Interleave 1:1 1:1
Typical Seek Time
(including settling)
Single Track (ms) 4 4
Average (ms) 15 15
Full Stroke (ms) 24 24
Disk Rotational Speed (RPM) 3634 3634
Physical Configuration
Cylinders 3915 3915
Data Heads 5 6
Sectors/Track 90-180 90-180
Bytes/Sector 512 512
Logical Configuration
Cylinders 1581 2108
Data Heads 16 16
Sectors/Track 63 63
Bytes/Sector 512 512
Buffer Size (KB) 120 128

Specifications A-5

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AC Adapter
U.S. Metric
Dimensions 5.0 x 3.0 x 1.3 in. 12.7 x 7.6 x 3.3 cm
Power Supply Ratings
Rated Voltage Range 100-120/220-240 V
Rated Input Current 0.8/0.4 Amp
Rated Input Frequency 50 - 60 Hz
Maximum Output Voltage 16.5 V dc
Maximum Output Current 2.6 Amp
Maximum Output Power 27 W
Automobile Adapter
U.S.
Rated Input Voltage 10 - 18 V dc
Rated Input Current 2.4 Amp
Maximum Output Voltage 17.5 V dc
Maximum Output Current 1.5 Amp
Maximum Output Power 19 W

A-6 Specifications

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Extended Life Nickel Metal Hydride Battery Pack

U.S. Metric
Dimensions
Height 0.724 in 1.84 cm
Length 8.07 in 20.5 cm
Width 2.04 in 5.18 cm
Weight 1.09 lb 0.495 Kg
Energy
Nominal Open Circuit Voltage 10.8 V dc
Rated Capacity 2400 or 2800 mAh
Standard Recharge Rate 27 W Maximum
7 W Minimum
Environmental Requirements
Operating temperatures 50°F to 95°F 10°C to 35°C
Storage temperatures
No time limit -4°F to 86°F -20°C to 30°C
Not longer than 3 months -4°F to 104°F -20°C to 40°C
-4°F to 122°F -20°C to 50°C

Specifications A-7

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Appendix B

POST Error Messages

The following table lists selected error codes that you may
encounter during the Power-On Self-Test (POST). The POST
occurs after you first turn on the computer. A successful POST is
followed by one or two short beeps.
If one of the error codes listed below is displayed on the screen
during POST, follow the instructions in the recommended action. If
you receive an error code not listed here, contact your Compaq
authorized service provider. You also may wish to run Computer
Checkup; see Chapter 10, "Diagnostics," for information about this
utility.

POST Error Codes

Error Probable
Code Beeps Cause Action
162-System 2S Configuration Run Computer Checkup
Options Error error (See Chapter 10.)
162-System 2S Configuration Run Computer Checkup
Options Not Set incorrect (See Chapter 10.)
162-System 2S CMOS reflects Run Computer Checkup
Options Not Set that an invalid (See Chapter 10.)
(Run SETUP) configuration
has been set
163-Time & Date 2S Invalid time Run Computer Checkup
Not Set (See Chapter 10.)
164-Memory 2S Discrepancy in No action is required
Increase Detected the memory size
found compared
to the one stored
in CMOS
Continued

POST Error Messages B-1

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Post Error Codes Continued

Error Probable
Code Beeps Cause Action
164-Memory 2S Discrepancy in If you removed a memory
Decrease Detected the memory expansion board prior to
size found turning on the computer,
compared to no action is required.
the one stored Otherwise, contact a
in CMOS Compaq authorized
service provider.
208-Invalid None The memory Replace memory
Memory expansion expansion board.
Expansion Board board is an
invalid type
605-Diskette Drive None Mismatch in Run Computer Checkup.
Error drive type (See Chapter 10.)
605-Diskette Drive 2S Disk type does Run Computer Checkup.
Type Error (Run not match the (See Chapter 10.)
SETUP) drive
1150-COMM Port 2S Added or removed Run Computer Checkup.
Configuration Error modem, or serial (See Chapter 10.)
interface board
Audible 1S Power-on None.
successful
Audible 2S Power-on None.
successful
(Resume= None As indicated to Press F1 key.
"F1" Key) continue

B-2 POST Error Messages

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Appendix C

Connector Pin Assignments

Parallel Connector
13 12 11 10 9 8 7 6 5 4 3 2 1

25 24 23 22 21 20 19 18 17 16 15 14

Pin Signal
1 Strobe*
2 Data Bit 0
3 Data Bit 1
4 Data Bit 2
5 Data Bit 3
6 Data Bit 4
7 Data Bit 5
8 Data Bit 6
9 Data Bit 7
10 Acknowledge*
11 Busy
12 Paper Out
13 Select
14 Auto Linefeed*
15 Error*
16 Initialize Printer*
17 Select In*
18 Ground
19 Ground
20 Ground
21 Ground
22 Ground
23 Ground
24 Ground
25 Ground
* = Active low

Connector Pin Assignments C-1

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Serial Connector
Connector Pin Signal
1 Carrier Detect
1 2 3 4 5 2 Receive Data
3 Transmit Data
6 7 8 9
4 Data Terminal Ready
5 Ground
6 Data Set Ready
7 Ready to Send
8 Clear to Send
9 Ring Indicator
Keyboard/Mouse Connector
Connector Pin Signal
6 5 1 Data
4 3 2 Reserved
2 1
3 Ground
4 + 5V
5 Clock
6 Reserved

C-2 Connector Pin Assignments

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External VGA Monitor Connector

Connector Pin Signal
5 4 3 2 1 1 Red Analog
10 8 7 6 2 Green Analog
15 14 13 12 11 3 Blue Analog
4 Not Connected
5 Ground
6 Ground Analog
7 Ground Analog
8 Ground Analog
9 Not Connected
10 Ground
11 Not Connected
12 Not Connected
13 Horizontal Synch
14 Vertical Synch
15 Not Connected

Connector Pin Assignments C-3

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PC Card (PCMCIA) Connector

Pin Signal Pin Signal
1 Ground 24 Address bit 5
2 Data bit 3 25 Address bit 4
3 Data bit 4 26 Address bit 3
4 Data bit 5 27 Address bit 2
5 Data bit 6 28 Address bit 1
6 Data bit 7 29 Address bit 0
7 Card enable 1 30 Data bit 0
8 Address bit 10 31 Data bit 1
9 Output enable 32 Data bit 2
10 Address bit 11 33 Write protect/IO
Port is 16-bit
11 Address bit 9 34 Ground
12 Address bit 8 35 Ground
13 Address bit 13 36 Card detect 1
14 Address bit 14 37 Data bit 11
15 Program/Write enable 38 Data bit 12
16 Ready or busy/ 39 Data bit 13
Interrupt request
17 Power 40 Data bit 14
18 Programming and 41 Data bit 15
peripheral supply 1
19 Address bit 16 42 Card enable 2
20 Address bit 15 43 Refresh
21 Address bit 12 44 IO Read
22 Address bit 7 45 IO Write
23 Address bit 6 46 Address bit 17
Continued

C-4 Connector Pin Assignments

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PC Card (PCMCIA) Connector Continued

Pin Signal Pin Signal
47 Address bit 18 58 Card reset
48 Address bit 19 59 Extend bus cycle
49 Address bit 20 60 Input port acknowledge
50 Address bit 21 61 Register select and IO
enable
51 Power 62 Battery voltage detect
2/Audio digital waveform
52 Programming and 63 Battery voltage detect
peripheral supply 2 1/Card status changed
53 Address bit 22 64 Data bit 8
54 Address bit 23 65 Data bit 9
55 Address bit 24 66 Data bit 10
56 Address bit 25 67 Card detect 2
57 Reserved 68 Ground

Connector Pin Assignments C-5

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Appendix D

Power Cord Set

Requirements
The wide-range input feature of your AC Adapter permits it to
operate from any line voltage between 100 to 240 volts AC.
The power plug or power cord set (appliance coupler, flexible cord,
and wall plug) you received with your AC Adapter meets the
requirements for use in the country where you purchased your
computer.
Power cord sets for use in other countries must meet the
requirements of the country where you use the AC Adapter. For
more information on power cord set requirements, contact your
Compaq authorized dealer.

General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 6.00 feet (1.8
m) and a maximum of 9.75 feet (3.0 m).
2. All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the country
where the power cord set will be used.
3. The power cord set must have a minimum current capacity of
2.5A and a nominal voltage rating of 125 or 250 volts AC, as
required by each country’s power system.
4. The appliance coupler must meet the mechanical configuration
of an EN 60 320/IEC 320 Standard Sheet C7 connector, for
mating with appliance inlet on the AC Adapter.

Power Cord Set Requirements D-1

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Country-Specific Requirements

Power Cord Set Requirements

Accredited Applicable Note
Country Agency Numbers
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
Norway NEMKO 1
Sweden SEMKO 1
Switzerland SEV 1
United Kingdom BSI 1
United States UL 2

Notes:
1. Flexible cord must be <HAR> Type HO3VV-F, 2-conductor,
0.75 mm2 conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the
agency responsible for evaluation in the country where it will be
used.
2. Flexible cord must be Type SPT-2 or equivalent, No. 18 AWG,
2-conductor. Wall plug must be a two-pole type with a NEMA 1-
15P (15A, 125V) configuration.

D-2 Power Cord Set Requirements

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3. Appliance coupler, flexible cord, and wall plug must bear a "T"
mark and registration number in accordance with the Japanese
Dentori Law. Flexible cord must be Type VFF, VSF or VTF,
2-conductor, 0.75 mm2 conductor size. Wall plug must be a two-
pole type with a Japanese Industrial Standard C8303 (15A,
125V) configuration.

Power Cord Set Requirements D-3

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Appendix D

Power Cord Set Requirements D-4

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Appendix E

Regulatory Agency
Identification Numbers
The following options have been evaluated for use with your
computer. These Compaq approved options can be identified by
their assigned series numbers that are listed below. To ensure
continued reliable and safe operation of your computer, only these
options should be used.

Regulatory Agency Identification Numbers

Options Series Numbers
Notebook CPUs 2860, 2860A, 2860B,
2860C, 2860D, 2860E,
2860F
Notebook CPU with Display Upgrade 2860A UD, 2860B UD
Extended Life NiMH Battery Pack 2831A
Automobile Adapter 2834
AC Adapter with Power Plug 2862, 2862B

Regulatory Agency Identification Numbers E-1

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Appendix E

Regulatory Agency Identification Numbers E-2

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Index
A setting conservation levels with
hotkeys, 4-17
AC Adapter, 2-7, 4-6, 7-3 specifications, A-7
specifications, A-6 storage temperatures for, 4-9
Add New Hardware icon, 7-2 storing, 4-9, 11-5
application software trickle charge, 4-9
installing, 6-2 battery power
AUTOEXEC.BAT, 11-18 reading battery gauge, 4-7
Automobile Adapter, 7-4 beeps
specifications, A-6 identifying low-battery condition,
4-8
inserting a PC Card, 8-4
B POST, B-1
backlight removing a PC Card, 8-6
CSTN (10.4 in), A-2 bottom panel components, 2-8
CTFT (10.4 in), A-3 brightness
battery CSTN (10.4 in), A-2
battery gauge indicators, 4-7 CTFT (10.4 in), A-3
CSTN (10.4 in), A-1 brightness control, 3-5
CTFT (10.4 in), A-1
low-battery condition, 4-8
power requirements, A-1
C
problems, 11-3 cable lock, 5-7
battery charge indicator, 2-5 caution message described, xvi
battery compartment, 2-8 charging battery pack, 4-13
opening, 4-11 cleaning trackball, 11-21
battery conservation color palette
timeouts, 4-15 CSTN (10.4 in), A-2
battery gauge, 2-5 CTFT (10.4 in), A-3
battery pack Compaq authorized dealer, reseller,
approved for use, 4-12 service provider
charging, 4-13 locating, 11-24
discharging, 11-3 compartment
extending operating time, 4-9 battery, 2-8
fast charge cycles, 4-9 memory, 2-8
identifying conservation levels, components
4-16 bottom panel, 2-8
inserting, 4-12 front and side, 2-2
operating temperatures, 11-5, A-7 keyboard, 2-3
removing, 4-10 rear, 2-7
status panel, 2-4
trackball, 2-6

Index I-1

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computer D
routine care, 9-2
shipping, 9-4 device drivers
travel guidelines, 9-3 installing, 11-8
computer checkup (TEST) Device Manager, 7-1, 11-8
running, 10-2 diagnostics, 10-1
configuration and diagnostics menu automatic, 10-3
accessing, 10-1 hard drive, 10-4
connectors, 2-1 memory configuration, 10-4
AC power, 2-7 modem, 10-4
external monitor, 2-7 operating system, 10-4
keyboard/mouse, 2-7, C-2 printer, 10-4
monitor, C-3 processor, 10-4
parallel, 2-7, C-1 prompted, 10-3
PC Card, C-4 Quick Check, 10-3
printer, 7-2 ROM versions, 10-4
serial, 2-7, C-2 running
contrast ratio Compaq Diagnostics for
CSTN (10.4 in), A-2 Windows, 10-5
CTFT (10.4 in), A-3 computer checkup (TEST),
controls 10-2
brightness, 3-5 video, 10-4
contrast, 3-5 diskette drive, 2-2, 2-5
CSTN (10.4 in) specifications, A-4
backlight, A-2 display
battery, A-1 CSTN (10.4 in), A-1
brightness, A-2 CTFT (10.4 in), A-1
color palette, A-2 problems, 11-16
contrast ratio, A-2 reducing brightness, 4-9
pixel resolution, A-2 disposing of used battery pack,
specifications, A-1, A-2 4-11, 4-13
CTFT (10.4 in) drive size, A-5
backlight, A-3 drives supported, A-5
battery, A-1
brightness, A-3
color palette, A-3 E
contrast ratio, A-3 embedded numeric keypad, 2-4, 3-3
pixel resolution, A-3 problems, 11-10
specifications, A-1, A-3 error codes, B-1
cursor keys, 2-4, 3-3 external monitor, 3-4, 11-17
customer registration, 1-1 connector, 2-7
Customer Support Center specifications, 7-6
telephone number, 11-24

I-2 Index

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F K
format conventions, xv keyboard, 2-3, 3-2
formatted capacity, A-5 problems, 11-10
function keys, 2-3, 3-2, 3-7 keyboard/mouse
connector, 2-7, C-2
keypad
G cursor movement, 2-4, 3-3
guidelines embedded numeric, 2-4, 3-3
routine care, 9-2 keys
shipping, 9-4 function, 3-7
travel, 9-3
M
H memory
handle configuration/diagnostics, 10-4
attaching, 2-2 problems, 11-11
hard drive, 2-5 upgrading, 6-1
diagnostics, 10-4 memory compartment, 2-8
problems, 11-7 messages
removing, 11-7 error, B-1
Hibernation, 2-3, 3-2, 4-4 on screen examples, 11-2
exiting, 4-4 modem
extending battery pack operating diagnostics, 10-4
time, 4-9 monitor
how to turn off, 4-15 connecting, 7-6
initiating, 4-4 connector, C-3
hotkeys external, 11-17
controlling display, 11-17 self-test, 11-11
identifying, 3-4
O
I online references, 1-1
indicators Compaq Dictionary, 1-2
battery charge, 2-5 Compaq User's Guide, 1-1
battery gauge, 2-5 Microsoft Windows 95, 1-1
diskette drive, 2-5 product tutorial, 1-2
hard drive, 2-5 Safety & Comfort Guide, 1-1
power/standby, 2-5 Windows interface, 1-2
status panel, 2-4 operating system
information diagnostics, 10-4
Customer Support Center, 11-24
service, 11-24
INSPECT utility, 10-4

Index I-3

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P printer
connecting, 7-2
parallel connector, 2-7, C-1 diagnostics, 10-4
passwords, 5-2 problems, 11-15
power on password, 5-2 self-test, 11-15
setup password, 5-4 Printing the screen, 3-7
PC Card problem solving. See
compatibility, 8-3 troubleshooting, 11-1
connector, C-4 processor
inserting, 8-1, 8-4 diagnostics, 10-4
PC Card Solution logo, 8-3
problems, 11-12
removing, 8-6 Q
slots, 2-2 QuickBlank, 3-5, 5-5
types, 8-1, 8-2 QuickLock, 3-5, 5-5
PC Card release lever, 8-6
PCMCIA. See PC Card
PCMCIA. See PC Card, 8-1 R
pixel resolution
CSTN (10.4 in), A-2 RAM. See random access memory,
CTFT (10.4 in), A-3 6-3
POST. See Power-On Self Test, B-1 random access memory
power expanding, 6-3
AC Adapter with power cord, 4-6 real-time clock battery, 11-4
how to turn off, 4-5 recharging battery pack, 4-13
how to turn off in system lock-up, references
2-3, 3-2, 4-5 online, 1-1
problems, 11-14 printed, 1-1
when to turn off, 4-5 ROM version
power button, 2-3, 3-2, 4-2 diagnostics, 10-4
power conservation, 3-5
power cord requirements, D-1
power properties, 4-14
S
how to get to it, 4-14 ScanDisk, 11-6, 11-7
Power-On Self-Test (POST), 10-1, screen
B-1 messages, 11-2
power/standby indicator, 2-5 problems, 11-16
printed references, 1-1 sector interleave, A-5
Backup Diskettes Card, 1-1 security management utility
Beyond Setup, 1-1 disabling password, 11-24
customer registration, 1-1 serial connector, 2-7, C-2
Introducing MS Windows 95, 1-1 service information, 11-24
Quick Setup, 1-1 shipping computer, 9-4
Safety & Comfort Guide, 1-1 software
warranty, 1-1 application problems, 11-18
installing, 6-2

I-4 Index

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sound display screen, 11-16

problems, 11-18 hard drive, 11-7
specifications hardware installation, 11-8
AC Adapter, A-6 helpful hints, 11-1
Automobile Adapter, A-6 keyboard/embedded numeric
battery pack, A-7 keypad, 11-10
CSTN (10.4 in), A-2 memory, 11-11
CTFT (10.4 in), A-3 minor problems, 11-2
diskette drive, A-4 monitor self-test, 11-11
monitor, 7-6 PC Card, 11-12
Standby, 2-3, 2-5, 3-2 power, 11-14
exiting, 4-3 printer, 11-15
extending battery operating time, software applications, 11-18
4-9 sound, 11-18
initiating, 4-3 trackball/mouse, 11-19
status panel, 2-3, 3-2
indicators, 2-4, 2-5
storage temperatures for battery U
pack, 11-5 upgrading
Suspend. See Standby, 4-3 memory, 6-1
system configuration
changing, 10-1
errors, 10-1 V
video
T diagnostics, 10-4
view system information
telephone numbers (INSPECT)
Customer Support Center, 11-24 running, 10-4
temperatures
battery pack, 11-5
operating battery pack, A-7 W
storing battery pack, 4-9, 11-5,
A-7 warning message described, xvi
TEST (computer checkup) utility, warranty, 1-1
10-2
timeouts
battery conservation, 4-15
how to use, 4-15
trackball, 2-4, 2-6, 3-3, 7-1
cleaning, 11-21, 11-22
connecting, 7-7
problems, 11-19
transfer rate, A-5
travel guidelines, 9-3
trickle charge, 4-9
troubleshooting
battery, 11-3
cleaning trackball, 11-21
diskette/diskette drive, 11-6

Index I-5

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