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Week 4 - Telephone Expressions

Bagaimana cara berkomunikasi dalam telpon menggunakan bahasa inggris

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33 views2 pages

Week 4 - Telephone Expressions

Bagaimana cara berkomunikasi dalam telpon menggunakan bahasa inggris

Uploaded by

othiwa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BUSINESS ENGLISH

TELEPHONE
Useful telephone vocabulary and phrases in English

 Hello/Good morning/Good afternoon ..


 This is John Brown speaking.
►Making contact  Could I speak to .......... please?
I'd like to speak to .......... please.
 I'm trying to contact ..........

 I'm calling from Tokyo/Paris/New York/Sydney


►Giving more information  I'm calling on behalf of (Mr. X ...)

 X speaking
►Taking a call  Can I help you?

 Who's calling please?


 Who's speaking?
►Asking for a name/information  Where are you calling from?
 Are you sure you have the right number/name?

 Hold the line please


 Could you hold on please
►Asking the caller to wait
 Just a moment please

 Thank you for holding

►Connecting
 The line's free now ..... I'll put you through
 I'll connect you now / I'm connecting you now.

 I'm afraid the line's engaged. Could you call back later?
 I'm afraid he's in a meeting at the moment
 I'm sorry. He's out of the office today / He isn't in at the
moment.
►Giving negative information  I'm afraid we don't have a Mr/Mrs/Miss ... here
 I'm sorry. There's nobody here by that name.
 Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.

 The line is very bad. Could you speak up please?


 Could you repeat that please?
►Telephone problems  I'm afraid I can't hear you.
 Sorry. I didn't catch that. Could you say that again please?

 Can I leave/take a message?


►Leaving/taking a message
 Would you like to leave a message?
 Could you give him/her a message?
 Could you ask him/her to call me back?
 Would you like him/her to call you back?
 Could you tell him/her that I called?
 Could you give me your name please?
 Could you spell that please?
 What's your number please?

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