NORTH SOUTH UNIVERSITY

School of Business Economics

Internship (BUS498)
Section-35

INTERNSHIP-REPORT ON

AN APPRAISAL OF THE ACTIVITIES OF

AL-ARAFAH ISLAMI BANK LTD.

Submitted To:
Submitted By:
Umama Rahman
Mahadi Hassan
Lecturer
ID: 1711621030
North South University

Date of Submission
25th May ,2021
 Letter of Transmittal

24TH May, 2021.

Umama Rahman (UMR)

Lecturer

Dept. of Management

North South University.

Subject: Submission of Internship report on Al-Arafah Islami Bank Limited (AIBL)

Dear Ma’am,

With due respect, I'd like to inform you that it gives me great pleasure to submit the internship report on Al-
Arafah Islami Bank Limited, as it fulfills a partial requirement for obtaining a BBA degree through North South
University's curriculum.

To prepare this report, I gathered what I believe to be all of the information available on AIBL's website and
database, and I thoroughly enjoyed my time there. This report has provided me with a wealth of knowledge. I put
a lot of time and effort into this report in the hopes of meeting my degree requirements.

As a result, I fervently request and hope that you will accept my report and thereby comply. If you have any
reasonable queries, do not hesitate and please contact me at the address below.: +8801623897157,
+8801799923681 or send me an email at: [email protected]

Sincerely Yours,
Mahadi Hassan
1711621030

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 Acknowledgement

It is really High time for me to express my heartfelt gratitude to Allah, the Almighty. Without Allah's help, I
would not finish such an enormous task preparing this Internship Report on time. An internship report is an
essential part of the BBA program because it allows students to gain practical knowledge in three months by
observing and participating in the daily activities of a chosen organization. My internship has been set up at Al-
Arafah Islami Bank Limited in this regard.

Above all, I'd like to express my gratitude to my Internship Supervisor, Lecturer Umama Rahman (UMR) of the
Business Administration Department, for supervising me and encouraging me to work on this energizing point
for my entry-level position report. I firmly believe that these will greatly assist me in becoming increasingly
knowledgeable and developing my future expert career.

I owe my gratitude to Md. Lutfur Rahman (2nd officer), I am grateful to Mr. Sohel (Senior Executive Officer)
for their constant guidance and valuable suggestions, as well as Mr. Hannan (Officer) for their continuous advice,
which helped me a lot. Not only just in the internship period but also in making the report as well. I am also
grateful to Aminur Rahman (Vice President-VP & Manager) of Al Arafah Islami Bank Limited, Hazaribagh,
Branch, for their guidance during the internship. I owe a debt of gratitude to all of the officers and employees of
the Al-Arafah Islami Bank Limited Hazaribagh Branch. They, despite their heavy workload, extended their full
cooperation to me during my practical orientation.

Finally, I must mention this bank's excellent working environment and group commitment, which has given me
many opportunities to do and observe banking activities during my three-month internship.

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 Executive Summary

Executive Summary it is a success story, a story of rebirth and regeneration, a story of hope and aspiration, a
story of tenacity and resolve, and a story of passion for the performance of Al-Arafah Islami Bank Limited,
abbreviated as AIBL. With humble beginnings on June 18, 1995, AIBL took a small but confident step forward,
promising to make an utterly positive difference in people's lives. Today, AIBL is known for its outstanding
customer service, product innovation, and global category banking expertise. The Bank with the most awards in
the country.

The Banking Companies Act of 1991 governs the Al-Arafah Islami Bank Ltd., a private commercial bank. It was
basically founded as an Islamic private limited company to become a market leader in Islamic banking in
Bangladesh and contribute significantly to the country's economic development. Alongside Islamic Bank Limited
(AIBL) is a profitable and well-respected Islamic bank.

This internship report aims to provide information about Al-Arafah Islami Bank Ltd's various services. The report
has been divided into many parts. What this bank about, what I have learned from this bank, a Short overview of
the credit and foreign exchange department, and my findings and observation during my internship period. This
report describes the internship responsibilities. I discussed about the overview of the organization. Therefore,
anyone who goes through my report gets a detailed idea about the organization and its mission.

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 Contents
Acknowledgement ................................................................................................................................................................. 2
Executive Summary ............................................................................................................................................................... 3
Prefatory................................................................................................................................................................................. 6
Present condition of banking sector of Bangladesh ............................................................................................................... 6
Introduction ............................................................................................................................................................................ 8
Overview of banking sector of Bangladesh ........................................................................................................................... 9
History of Islamic Bank of Bangladesh ............................................................................................................................... 10
An Overview of Al-Arafah Islami Bank Limited ................................................................................................................ 11
Objective of the report ......................................................................................................................................................... 12
Principle Activity of AIBL .................................................................................................................................................. 13
Problem statement ................................................................................................................................................................ 14
Methodology ........................................................................................................................................................................ 14
Data Collection method ....................................................................................................................................................... 14
Limitations ........................................................................................................................................................................... 15
Historical Overview: ............................................................................................................................................................ 16
Organizational Overview ..................................................................................................................................................... 17
Company Background.......................................................................................................................................................... 17
Mission, Vision, Goals ......................................................................................................................................................... 17
Mission................................................................................................................................................................................. 17
Vision ................................................................................................................................................................................... 18
Goals .................................................................................................................................................................................... 18
Core values and commitments ............................................................................................................................................. 18
Commitments ....................................................................................................................................................................... 19
Organizational Structure or Hierarchy of the organization .................................................................................................. 20
Products & Services OF AIBL............................................................................................................................................. 21
Bank Operational Area......................................................................................................................................................... 23
Board Of directors of AIBL ................................................................................................................................................. 24
Shareholding Pattern of Al Arafah Islami Bank Limited ..................................................................................................... 25
Number of Branches ............................................................................................................................................................ 26
Number of ATM booth ........................................................................................................................................................ 26
Number of accounts ............................................................................................................................................................. 26
Number of employees .......................................................................................................................................................... 26
Achievements ....................................................................................................................................................................... 27
Global Finance Award ......................................................................................................................................................... 28
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............................................................................................................................................................................................. 28
SWOT Analysis ................................................................................................................................................................... 29
General Banking .................................................................................................................................................................. 30
Work Related Activities ....................................................................................................................................................... 30
Different Types of Deposit Account of AIBL ..................................................................................................................... 30
About Hazaribagh Branch.................................................................................................................................................... 37
(Al-Arafah HelloCash) Mobile Financial Services .............................................................................................................. 37
Islamic Wallet. ..................................................................................................................................................................... 37
Supplementary part .............................................................................................................................................................. 38
Findings of the Report ......................................................................................................................................................... 38
Recommendations ................................................................................................................................................................ 39
Conclusions .......................................................................................................................................................................... 40
References ............................................................................................................................................................................ 41
Appendix .............................................................................................................................................................................. 42
Journals ................................................................................................................................................................................ 43

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 Prefatory

Present condition of banking sector of Bangladesh

Bangladesh nowadays is known for being one of the world's most densely populated countries, with the majority
of people still not having access to proper banking services. As a result, Bangladesh is having difficulty improving
its financial situation. To avoid a situation like this, Bangladesh Bank, the country's central bank, has decided to
implement and promote banking services among rural people by promoting agent banking services in areas where
central financing is available. Currently, mobile operators can play an important role in motivating rural people
to avoid financial risk in their daily lives. In addition, top banking services can collaborate to create a unified
platform and provide effective service to Bangladesh's rural population. As part of this modernization,
Bangladesh wants to develop its banking sector by introducing the concept of mobile banking to rural people.
Through this effective step, rural people will benefit from a better, more secure banking system.

Since Bangladesh's inception, the banking sector has dominated. The banking system's dominance contributes to
a country's economic growth. On the other hand, Bangladesh's banking sector has experienced massive ups and
downs, putting the country through a series of traumas. The relevant authority has taken a number of steps to
improve this sector's productivity.

Bank capital adequacy, streamlining guidelines for rescheduling various types of loans, tightening non-
performing loan provisions, strengthening disclosure, and improving accounting system, among other things.
Objective can help you improve your efficiency. This industry has vastly improved over time. Though in the past,
this sector did not achieve its objectives as successfully as it does today. Currently, the Central Bank is still
required to construct in some areas in order to make it healthier.

Bangladesh Bank increased its surveillance to improve governance and mitigate financial trauma due to the large
financial regulatory on Sonali Bank Limited, BASIC Bank Limited, and fourteen other banks and financial
institutions, both state-owned and private.

There have been numerous hints in past months that state-owned banks are not profitable. It is positive but low
in private commercial banks. Non-performing loans (NPLs) have had a similar performance, though the rate is
still high at 21.82 percent. Private commercial banks and foreign commercial banks, on the other hand, have

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grown in popularity. As a result, a state-owned bank with a high NPL rate must maintain a high provision to profit
ratio. To keep these banks afloat, the government must inject funds into them. As a result, SCBs will find it
difficult to meet the capital adequacy ratio, which will be raised to 12.5 percent of risk-weighted assets by 2019.
In 2015, SCB's capital adequacy was only 6.2 percent.

SCB's profit has decreased as a result of political interference, bad assets, and inefficiency. The sluggish
environment in the public sector has resulted in lower profits, which has been reflected in the Bank's high liquidity
levels. In 2015, the advance deposit ratio was slightly higher than 70%, and the Bank was permitted to lend up to
80%.

Despite the sector's poor performance, governance remains a long way from reality. The authorities are taking a
long time to act on money matters. The money has yet to be returned by the hallmark group. Even the banking
sector is hesitant to accept these misappropriated funds, which is causing more problems in the sector. This shock
has resulted in more challenges and reforms in the aforementioned sector. The Commission can act by recognizing
an emerging need and establishing a more transparent and responsible banking system.

The banking sector achieved significant success in the 1990s, 2000s, and afterward as a result of reforms.
However, this industry will need to prepare for the next generation of global regulatory frameworks as well as
meet the needs of emerging clients. Near future the banking industry will need to improve its ability to absorb
shocks resulting from financial and economic stress, as well as risk management and governance, and
transparency and disclosure. So, if the sector wants to play a bigger role, it needs to contribute to a stable and
sound macroeconomic environment. As a result, the banking sector will have to endure the arduous task of
implementing stricter policies. (Banking in Bangladesh 2019, September 21)

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 Introduction

All graduating students must complete an internship. I am currently employed temporally as an intern at Al-
Arafah Islami Bank Limited, a reputable private Islamic bank. In this report, I will discuss the services that the
bank provided to its customers.

It is necessary to complete a Bachelor of Business Administration course to complete the temporary position
program. During my understudy period, I will gain experience at Al-Arafah Islami Bank Limited's advanced
channels work process, and my entry-level position director's guidelines will guide everything. However, I am
attempting to prepare this report based on my knowledge and practical experience. A copy of this report must be
sent to the Bank as well. The primary goal of this entry-level position report was to provide a useful introduction
to the Al-Arafah Islami Bank Limited credit payment system and the roles that business banks play there.
Furthermore, the focus of this report will be on a few specific locations.

One significant challenge that the banking sector faces is introducing information technology in the banking
system aggressively. This is necessary in order to increase management efficiency, lower operational costs,
improve customer service, and increase transparency. As a result, the banking sector will play a critical role in
the country's development, and practical and sound banking management will propel the country to new heights
of success.Al- Arafah Islami Bank Bangladesh Limited is a financial institution whose status, rules, and
procedures expressly state that it adheres to the Islamic Shariah principle. As a result, the bank follows Islamic
profit-and-loss sharing principles, strictly avoiding interest, which is the source of all exploitation and is
responsible for widespread inflation and unemployment.

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 Overview of banking sector of Bangladesh

The Bangladesh Bank is the country's national bank and is responsible for surrendering and keeping the estimation
of the cash. It deals with the budgetary structure and executes the organization's cash-related and financial
procedures. Aside from outside banks, Bangladesh's money-related structure was government-guaranteed until
1982. Increasingly, the organization is allowing private businesses and hypothesis banks to create competition.
Four nationalized business banks, five specific banks, thirty private business banks, and thirteen outside banks
were among the 52 approved banks in June 2001. Though in 2020 it reaches at 60. Other financial institutions,
such as Bangladesh's Industrial Promotion and Development Company, play an essential role in financing current
projects.

The Bangladesh Bank's limits and commitments are well-known. It requires flexibility in areas such as permitting
new banks, financial and transformation scale techniques, and supervision of nationalized business banks, which
together account for a significant portion of both hard and fast stores and advances. Despite substantial
methodology changes in recent years, such as deregulation of financing costs, tightening of credit course of action
and provisioning measures, and the end of the Bangladesh Bank's order over most cash-related trades, the
budgetary division remains young and inefficient.

Bangladesh has two stock exchanges: the Dhaka Stock Exchange (DSE) and the Chittagong Stock Exchange
(CSE). (SEC) The Securities and Exchange Commission is the market watchdog, but its administration has been
criticized. Claims of insider exchanging keep on influencing specialist financial certainty. There are fewer than
250 organizations on record, and turnover and liquidity are low. Control of the financial exchanges created a
securities exchange bubble in July-November 1996, with the DSE all-share file peaking at 3,600 in November
1996. Over the most recent couple of years, the record has been fluctuating in a range of 540-670.

The market capitalization to GDP ratio is currently less than 3%, compared to other countries in the region. In
1998, a computerized online screen-based ongoing exchanging system was launched. In January 2001, the DSE-
20 value list, which lists the world's largest companies, was established.

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 History of Islamic Bank of Bangladesh

Bangladesh also introduced the Charter of the Islamic Development Bank in August 1974 dedicated to
reorganizing its financial system under Islamic Shariah. In 1981, while attending the 3rd Islamic Summit
conference in Makka and Taif, the President of the People's Republic of Bangladesh recommended, "Islamic
countries around the world must develop a separate banking program for their citizens to assist them in buying
and selling as well as commerce." The statement by the US president highlighted the government of the People's
Republic of Bangladesh's positive attitude toward the development of Islamic banking and financial institutions.
Previously, in the fall of 1980, Bangladesh Bank, the country's central bank, dispatched a representative to assess
the performance of numerous Islamic banking institutions around the world. In the fall of 1982, a delegation from
the International Development Bank visited Bangladesh and expressed strong interest in helping to establish an
Islamic standard bank in the private sector. They discovered a lot of work had already been done, as well as an
Islamic standard bank was a student in this type for a quick introduction. Two expert bodies, the Islamic
Economics Research Bureau (IERB) and the Bangladesh Islamic Bankers Association (BIBA), contributed
significantly to the establishment of Islamic banks in Bangladesh. They stepped forward to provide Islamic
banking education to major bankers and economists in order to fill the void in the control of money for hard times
Islamic banking institutions across Bangladesh. Several Muslim business societies working under the subsequent
Muslim Small Business Contemporary society agencies aided their professional routines. The body was primarily
concerned with mobilizing collateral funds for the upcoming Islamic standard bank. Finally, the long-awaited
search for an Islamic bank in Bangladesh was successful, and Islami Bank Bangladesh Minimal was established
in March 1983, with twenty Bangladeshi nationals as shareholders. Several Bangladeshi businesses, as well as
11 banking institutions, have been targeted. Dominating on the Kingdom of Saudi Arabic became a member of
fingers to make the actual a reality. Financial institutions eight and the middle east and European countries
specialists on the governing bodies have eminent personalities on the Kingdom of Saudi Arabic became a member
of fingers to make the actual a reality. Following that, the country saw another 05 Islamic banks, Islamic insurance
companies, and financial institutions.

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 An Overview of Al-Arafah Islami Bank Limited

Al-Arafah Islami Bank Limited is an Islamic banking company. Customers receive a variety of financial services
from the company, including commercial banking, consumer banking, trade finance, and other related custody
and clearing services. The Company operates under the principles of Musharaka, Bai-Murabaha, Bai-Muazzal,
and Bangladesh Bank-approved Hire Purchase transactions. There are approximately 184 branches in total. AIBL
Capital Market Services Limited, AIBL Capital Management Limited, and Millennium Information Solution
Limited are some of the company's subsidiaries. AIBL Capital Market Services Limited is a stock brokerage and
capital market trading company. AIBL Capital Management Limited is a merchant bank that specializes in issue
management, portfolio management, underwriting, corporate advisory services, as well as investment analysis
and research. Millennium Information Solution Limited is a software development company.

The start-up festival took place. The bank's authorized capital is Tk.2500.00 million, with a paid-up capital of
Tk.1500 million. The bank has a number of outstanding Islamic sponsors. The bank is committed to making a
significant contribution to the economy of our country. Al Arafah Islami Bank made a significant contribution to
the country's socioeconomic development by opening 184 branches, with 485 authorized dealers located
throughout the country. The bank oversees the company's compliance with the guidelines. Mudaraba,
Baimuazzal, and use invest in Bangladesh Bank-approved purchases.

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 Objective of the report

The report's main goals will be to provide an overview of "General Banking Activities of Al-Arafah Islami Bank
Limited-A Study on HAZARIBAGH Branch" in order to meet the BBA program's requirements. The study's
goal, on the other hand, is much broader. The report's goals are summarized in the following way:

✓ To identify Al-Arafah Islamic Bank Limited's general banking activities.

✓ In order to assess the bank's performance.

✓ To comprehend the entire procedure followed by the bank.

✓ To learn about all of the products they have to offer.

✓ To gain a better understanding of AIBL's banking procedures in order to obtain a loan.

✓ To know the organizational structure, management, functions, vision & mission of the bank.

✓ To gain or achieve the AIBL banking system's practical idea.

✓ To describe AIBL's general banking activities.

✓ To determine the problems that AIBL has in its banking system.

✓ To make some possible recommendations for resolving the issues.

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 Principle Activity of AIBL

✓ Islamic banks follow Islamic profit-and-loss sharing principles while strictly avoiding interest, which is
the source of all exploitation and is responsible for widespread inflation and unemployment.

✓ The goals of Islamic banking are not only to make a profit, but also to benefit the people. According to
Islam, Allah owns money, income, and property, and this wealth is to be used for the good of society.

✓ An Islamic bank is dedicated to eliminating inequity and establishing justice in the economy, trade,
commerce, and industry, as well as to constructing socio-economic infrastructure and creating job
opportunities.

✓ All activities are carried out on a no-interest basis in accordance with Islamic Shariah principles.

✓ According to Islamic Shariah, investments can be made in a variety of ways.

✓ According to an agreement, the Bank's investment income is shared with Mudaraba depositors. A
mutually agreed-upon ratio that ensures a reasonable rate of return on their deposits.

✓ To establish a welfare-oriented banking system as well as equity and justice in all areas of economic
activity.

✓ Extend socioeconomic and financial services to people from all walks of life, with a strong commitment
to rural development.

✓ Plays a really important role in human resource development and job creation, especially among
unemployed young people.

Investment portfolios and policies have been tailored to achieve balanced growth and equitable development
through diversified investment operations, particularly in priority sectors and underdeveloped areas of the
national economy.

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 Problem statement

In the coming days, our commercial banking system will face increased competition for their business. Getting
the right people for the right jobs is also becoming a challenge. Human Resource Management is for the people
who work in an organization. Human resource management includes the manager, employees, project officer,
field workers, coordinators, and staff. In the meantime, this group of people runs the organization, and they are
the most important resource. People are required by the bank to properly manage the organization.

✓ Establishing superior management in the organization

✓ Best performance for optimum results

✓ Appropriate resource mobilization and funding

Methodology

This report is the result of preliminary research. Because findings are required to conduct a SWOT analysis. The
report was written using both qualitative and quantitative methods for gathering data and information from both
primary and secondary sources. Two sources of data and information were used extensively to make the report
more meaningful and presentable.

Data Collection method

The following are the "primary sources":

1. A face-to-face meeting with the Bank's executives and officers.

2. Have a casual conversation with the customer.
3. Practical work exposures from various desks across the Branch's various departments.
4. A review of relevant files as provided by the officers involved.

‘’The Secondary Sources’’ of data and information are:

1. Al-Arafah Islami Bank Ltd. Annual Report

2. A variety of books, articles, compilations, and other materials pertaining to general banking functions.

3. Bangladesh Bank publishes periodicals.

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 Limitations

All the officers of Al-Arafah Islami Bank Ltd were very cooperative and helpful. But as it’s a financial
organization, so they had too busy with many responsibilities. For this reason, they couldn’t manage proper
time for serving the information to me properly and to get clear knowledge. Furthermore, they have to deal
with a very competitive environment which is based on money related activities. Task and limitations
related with each other, every task has some limitation and problem. Though I didn’t face any serious
problem, but therefore some limitations in the period of making report which are as follows:

➢ The lack of information required for the study is the study's major stumbling block. For their security and
other corporate obligations, bank employees are unable to provide a lot of information.

➢ Every company has its own privacy that is not shared with others. For the sake of the organization's
secrecy, they did not reveal much data while collecting information through interviews with employees.

➢ Due to time constraints, many topics could not be covered in this report.
➢ Because the bank officers were so busy, they could only give me a few minutes of their time.
➢ Another issue that arose during the preparation of this report was officers' differing interpretations
of the same subject.
➢ Because the majority of HR information is highly confidential, access to detailed HRD information
is limited.
➢ The Internship program has a limited time frame.
➢ Insufficient banking and HRD experience.

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 Historical Overview:

Al Arafah Islami Bank Ltd was founded on June 18, 1995, as a public limited company. The start-up festival was
held on September 27, 1995. The Bank's authorized capital is Tk.2500.00 million, with a paid-up capital of
Tk.1500 million. Some Exceptional Islamic Work. The Bank's sponsors the Bank is committed to making a
significant contribution to our country's economy. Al Arafah Islami Bank has contributed significantly to the
country's socioeconomic development by opening 94 branches and 31 authorized dealers across the country. Right
now, it is more than 184 branches and 485 licensed agents. The Bank educates the Company on Mudaraba and
Baimuazzal guidelines and how to invest in purchases approved by Bangladesh Bank. Naturally, the methods and
businesses differ significantly from those of a traditional commercial bank. Within the Bank, a Shariah council
maintains constant vigilance to ensure that the Bank's assets are no longer being misused. Islam's precepts were
put to the test. Ulemas, reputable bankers, renowned lawyers, and great economists make up the Shariah Council.
The Bank's Sponsors are a well-known group of industrialists and businessmen with a track record of success.
The Bank has a well-designed management structure with well-defined roles and responsibilities. Al Arafah
Islami Bank of Bangladesh Limited is a successful second-generation private commercial bank in Bangladesh.

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 Organizational Overview

Company Background

Islam provides us with a complete way of life. The main goal of the Islamic way of life is to be successful in both
our mortal and eternal lives. For our ultimate success, we should follow the doctrine of Al-Quran and the lifestyle
of Hazrat Muhammad (sm) in every aspect of our lives. Al-Arafah Islami Bank was founded in 1995 with the
stated principles in mind, with the goal of establishing a modern banking system based on the Quran and Sunnah.
The Bank's architects and directors are a group of well-known, dedicated, and religious Bangladeshis. Mr. A.Z.M.
Shamsul Alam, a noted Islamic scholar, economist, writer, and former Bangladesh government bureaucrat, is the
bank's founder Chairman. His forward-thinking leadership and never-ending inspiration helped the bank gain a
foothold in Bangladesh's financial market.

As of December 31, 2018, AIBL's equity stood at Tk. 2348.32 crore, and the company now employs 3682 people.
In 2018, the total number of shareholders was 25793. It has consistently made a profit and paid out generous
dividends over the years.

Mission, Vision, Goals

Mission

✓ Managing a high level of business ethics

✓ Maintaining a high level of customer service

✓ Consistent and competitive return on shareholders' capital.

✓ Adopting latest technology for more efficient financial services

✓ The spread of Shariah-based banking practices.

✓ A strong commitment to the country's economic development.

✓ Investing more in micro- and SME financing.

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 Vision

To become a leader in Islamic banking in Bangladesh and to make a significant contribution to the country's
economic growth. “To make our customers prosper, our staff excel and to create value for our stakeholders.”

Goals

✓ Obtain the highest level of economic growth possible.

✓ Maximize employment to ensure that wealth is distributed evenly throughout society.

✓ Establishing Adil (Justice) in order to achieve Hasana (good) and Falah (welfare) in this life and the
next.
✓ Establishing Ihsan (generosity or kindness) in economic matters.

✓ Establishment of Maroof in economic life (proper and good acts, but insufficient).
✓ Munker (evil, wrong, injurious practices) must be eradicated from economic life.

Core values and commitments

The values of AIBL are based on the fundamental principles that define our culture and are manifested in our
attitudes and actions. Their values are what distinguishes us, and they appear to be based on five basic
principles:

✓ Excellence: The market in which AIBL operates is becoming more competitive, and customers now
have a lot of options.

✓ Integrity: Integrity is essential to AIBL's success. Their clients are the general public, who expect us to
process and adhere to high moral principles and professional standards.

✓ Customer-centricity: AIBL must fully comprehend and adapt its product and service to meet the needs
of its customers.

✓ Meritocracy: AIBL believes in providing opportunities and benefits to its employees based on their
individual abilities.

✓ Progressiveness: AIBL considers the advancement of society to be a sprite of enterprise through the
adoption of enlightened working practices, innovative new products, and processes.

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 Commitments

✓ AIBL is a customer-focused modern Islamic bank that is growing steadily in both deposit mobilization
and quality investment to maintain its position as a leading Islamic bank.

✓ Our initiatives are designed to meet the clients' changing trade and industrial needs.

✓ Customer-driven modern Islamic banking is driving effective growth in both running deposits and better
investments, allowing us to maintain our position as Bangladesh's leading Islami bank.

✓ To provide financial services with a personal touch to retail, small and medium-sized businesses, and
corporate clients in Bangladesh through our network of branches. Our business initiatives are tailored to
meet our clients' evolving trade and industrial needs.

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 Organizational Structure or Hierarchy of the organization

A 15-member Board of Directors oversees the company's operations. The Board appoints an executive committee,
which includes a Sponsor Director (Chairman, Vice Chairman), a Shareholder Director, an Ex-officio Director,
and the Company Sectary. The committee has the authority to monitor and review major day-to-day operations,
such as investment plans, budgets, and other investment activities.

ORGANIZATIONAL HIERARCHY OF AIBL

DEPUTY MANAGING DIRECTOR (DMD)

EXECUTIVE VICE PRESIDENT (EVP)

SENIOR VICE PRESIDENT (SVP)

VICE PRESIDENT (VP)

ASST VICE PRESIDENT (AVP)

SENIOR PRINCIPAL OFFICER (SPO)

PRINCIPAL OFFICER (PO)

SENIOR EXECUTIVE OFFICER (SEO)

EXECUTIVE OFFICER (EO)

OFFICER

PROBATIONARY
ASSISTANT OFFICER

TRAINEEE OFFICER

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Products & Services OF AIBL

Deposit:

• Al-Wadiah Current Deposit(CD)

• Mudaraba Saving Deposit(MSD)

• Mudaraba Term Deposit Receipt Account.(MTDR)

• Short Term Deposit • Installment Term Deposit

• Kotipoti Deposit Scheme Millionaire Deposit Scheme

• Luckhpoti Deposit Scheme • DoubleBenefit Deposit Scheme.

• Al-Arafah Termed Hajj Deposit Scheme(THD)

• Small Investment Scheme.

• Short Notice Deposit(SND)

• Monthly Profit based term deposit

• Al-Arafah Savings Bond (ASB)

• (MIS) Monthly Installment based Marriage Savings Investment Scheme

• Foreign Currency Deposit

• Pension Deposit Scheme

• Cash waqf Deposit Scheme

Investment:

• Agriculture Sector

• Industrial Sector

• Business Sector

• Construction & housing

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• Foreign Trade

• Transportation Sector

• Investment scheme in Mosque and madrasa

• Small Enterprise Investment Scheme

• Consumer Investment Scheme

Foreign Trade:

• Import

• Export

• Remittance

Locker Services

MSME

ATM Services

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 Bank Operational Area

AL ARAFAH Islami Bank Limited is a full-service bank offering a wide range of suspiciously tailored financial
services as well as customer-friendly, straightforward banking products and services to meet the needs of all
customer segments. The operations of the AIBL are as follows:

➢ Credit Card

➢ Debit Card

➢ ATM

➢ International Trade finance

➢ Commercial Banking

➢ Real-Time on-line banking

➢ Foreign Remittance

➢ Investment Banking

➢ (Al-Arafah HelloCash) Mobile Financial Services

➢ Islamic Wallet

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 Board Of directors of AIBL

Ahajj Abdus Samad Chairman, Board of Directors

Ahajj Mohammad Abdus Salam Vice Chairman, Board of Directors

Alhajj Nazmul Ahsan Khaled Director

Alhajj Abdul Malek Mollah Director

Alhajj Md.Enayet Ullah Vice Chairman, Executive committee

JB. Badiur Rahman Chairman, Risk Management Committee

Alhajj Ahamedul Hoque Director

Alhajj Abu Naser md. Yeahea Director

Alhajj Niaz ahmed Director

Alhajj Mohammed Emadur Rahman Director

Alhajj Kandaker Mesbah Uddin Director

Alhajj Mohammed Haroon Director

Alhajj Liakat Ali Chowdhury Director

Alhajj Salim Rahman Chairman, Executive committee

Alhajj Md. Anowar Hossain Director

Alhajj Md. Harun Ar Rashid khan Nominee Director

Jb. Md. Rafiqul Islam Director

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Alhajj Md. Amir Uddin Independent Director

Jb.M. Kamal Uddin Chowdhury Independent Director

Jb. Mahbubul Alam Independent Director $ Chairman, Board Audit

committee

Farman R Chowdhury Managing Director

Shareholding Pattern of Al Arafah Islami Bank Limited

Foreign .68%

Institute 20.83%

Government 0%

Sponsor Director 41.87%

Public 36.62%

Shareholding Pattern Of Al Arafah Islami

Bank LTD.
Institute
21%

Sponsor Director Foreign

42% 1%

Governmet Public
0% 36%

Institute Foreign Public Governmet Sponsor Director

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 Number of Branches

In 2021 they Opened a total of 184 branches, which is vast. They have opened their Branches in Dhaka Division,
Sylhet Division, Chittagong Division, Khulna Division, Rajshahi Division, Barisal Division, Rangpur Division,
Mymensingh Division. They are still spreading their branches to the rural area more and more.

Number of ATM booth

Dhaka Division 86

Chittagong Division 50

Sylhet Division 9

Khulna Division 19

Rajshahi Division 9

Barisal Division 10

Rangpur Division 5

Mymensingh Division 1

Number of accounts

Since It is a little bit hard to get the total numbers of account. So, I just somehow managed that the AIBL
Hazaribagh Branch has almost 18500 accounts. Which is completely remarkable. And it is one of the most
account holding branch of AIBL.

Number of employees

AIBL Has 3682 Employees (Up to December 2018). And their hiring process of employees is still increasing as
they are still opening their branches. SO, they have to hire new employees to run these branches.

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 Achievements

Millennium organizes Global Finance Award

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Al-Arafah Islami Bank Ltd wins ICMAB Best Corporate Award 2016

Global Finance Award

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 SWOT Analysis

SWOT analysis is used to determine whether or not an organization's current position is satisfactory. Bangladesh's
banking industry is made up of nationalized, private, and foreign commercial banks. Understanding bank
performance necessitates an understanding of profitability as well as the relationships between variables such as
market size, bank risk, and bank market size and profitability. Because of the fierce competition, evaluating the
performance of commercial banks has never been more important.

Strength Weakness

▪ Understanding bank performance requires

knowledge of the Islamic Shariah, which ▪ AIBL has not established a proper network
requires profit as a legal alternative to system between branches.
interest.
▪ There is no research and development division
▪ To meet the clients' satisfaction, skilled at the bank.
manpower and efficient employees are
involved. One of AIBL's most significant ▪ Risk Management system is not strong. The
assets is its deposit base. bank has already exposed to a variety of risks
the most important of which are credit risk,
▪ One of AIBL's most significant assets is its market risk and liquidity risk.
deposit volume.
▪ This bank's marketing and promotion efforts are
▪ AIBL is always looking for new and lacking.
modern equipment to add to its collection.

Opportunities Threats

▪ They can also provide microcredit to ▪ So many Islamic Banks are doing really good
individuals and small businesses. job than this bank recently. Their deposits
volume is increasing.
▪ To stay competitive, the bank could
implement more innovative modern ▪ Interventions of Bangladesh Bank always e
customer service. dangerous threat for commercial banks.

▪ In comparison to other businesses, the ▪ They are running an aggressive marketing

business climate in the country is favorable campaign to attract both lucrative corporate
for commercial banks. clients and high-rolling depositors.

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 General Banking

Work Related Activities

In all commercial banks, the general banking division is the most important. It's primarily a liability issue. Anyone
who wanted to open an account must first complete an account opening form. This document serves as a legal
agreement between the bank and potential customers. If a customer wants to open different types of accounts, the
rules and regulations for opening an account vary from one customer to another. To begin, different types of
customers, such as individuals, sole proprietorships, partnerships, private limited companies, public limited
companies, associations, clubs, societies, and trusts, can open various types of accounts based on their needs,
which are listed below:

Different Types of Deposit Account of AIBL

Serial Deposits Name

1 Al Wadiah Current Deposit (CD)

2 Mudaraba Savings Deposit (MSD)

3 Mudaraba Term Deposit (MTDR)

4 Monthly Installment Based Term Deposit (ITD)

5 Mudaraba Short Notice Deposit (SND)

6 Mudaraba Double Deposit (MDD)

7 Mudaraba Millionaire Deposit Scheme (MDS)

8 MudarabaLakhpoti Deposit Scheme (LDS)

9 Al-Arafah Monthly Hajj Deposit (MHD)

10 MudarabaKotipoti Deposit Scheme (MKDS)

11 Pension Deposit Scheme (PDS)

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 12 Mudaraba Double Benefit Deposit Scheme (MDBDS)

13 Termed Hajj Deposit (THD)

14 (MIS) Marriage Savings Investment Scheme

15 Al-Arafah Savings Bond (ASB)

16 Foreign Currency Deposit (FCD)

17 Cash Waqf Deposit Scheme (CWD)

18 Mudaraba (Special) Pension Deposit Scheme (MSPDS)

Few regular deposits have mentioned below.

Al-Wadia Current DepositNo profit is payable to consumers since that money bank cannot invest anywhere.
But this account is not for everyone. If someone wants to open e current account, that person has to pay 2000
taka as an opening balance. There are some charges for this account. Without a trade license, no one can open
this account. And there is no monetary limit.

• Mudaraba Saving Deposit (MSD)

There is a little profit a customer can get from this account. It's a really little amount. If someone wants to open
a bank account, he/she have to pay 500 as an opening balance. He/she will get it when they close that account in
the future. Anyone can weekly withdraw their money twice a week.

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 • Mudaraba Term Deposit Receipt (MTDR)

It's an FDR. For a specific time, you can give your money to invest somewhere else. And at the end of each
period, you will get a sure profit. This period can be three months, six months and one year, and many more.
But the profit rate for MTDR is the same as like six months rate. Only three months MTDR profit is slightly
lower than the other MTDR periods.

• Installment Term Deposit (ITD)

It's a safe investment for a consistent return. It can be opened for Tk.200, Tk.300, Tk.500, Tk1000, Tk.1500,
Tk2000, Tk 3000, Tk.4000, Tk.5000 for 2, 3, 5, 8, 10, or 12 years. The amount to be saved can be deposited on
any day of the month. If the depositor has a separate bank account, a standing instruction to transfer the monthly
deposit to the scheme's account can be given. After three years of savings in this scheme, the depositor is eligible
for a loan of up to 80% of his deposited amount.

• Short Notice Deposit (SND):

The following are the characteristics of a Short Notice Deposit:

➢ The minimum balance is 5000/-.

➢ 3.5 percent profit rate against SND.

➢ No money withdrawal restrictions.

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 General steps of opening a bank account:

Step 1: Bank provides an account opening form to clients.

Step 2: Applicants fill that form by themselves or by any officer.
Step3: Applicants submit the form with valid signatures and with the proper necessary documents.
Step 4: The authorized officer examines the application form.
Step 5: They will open the account if they are satisfied.
Step 6: They provide a deposit slip, which must be filled out and deposited.
Step 7: Following the deposition, a checkbook is issued with a Signature card to verify the client's signature.
Step 8: The bank preserves the specimen.
Step 9: Create an account.

Account Closing

The account opening section also controls account closing. The customer has the option to close their account(s)
at any time by notifying the bank. Similarly, the bank may close a customer's account on solid grounds with
reasonable notice or without notice if the account's conduct is not satisfactory to the bank or for any other reason.
In either case, a closing charge will be deducted from the customer's account. The standard closing fee is Tk. 300
plus 15% VAT. However, if the account is closed within three months of opening, the closing charge is Tk.500
+ 15% VAT.

To close an account, follow these steps:

• The account holder must fill out a specific form and sign it completely.

• He/she/they are required to return the bank's unused leaves/cheque book.

• The operation head verifies the signature and approves it.

• Closing the account is a good idea.

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 Clearing Section

The clearing section's main function is to handle financial transactions involving financial instruments such as
DDs, POs, and checks on behalf of customers via Bangladesh Bank Clearing House, Outside Bank Clearing
(OBC), and Inter Branch Clearing (IBC). This section investigates the following:

• Whether the paying bank is located in Dhaka.

• Whether the paying bank is located outside of Dhaka. Then OBC, which stands for Outward bill for
collection, can clear these checks.

• Whether or not the paying branch is their own. IBC, which stands for Inter Brunch Bill for Collection,
can clear these checks.

Inter Branch Credit Advice (IBCA)

It's a letter from the originating branch to the responding branch, requesting that the transaction be credited to the
responding branch's general account. To pay, an IBCA is issued to the responding branch. Payment is made by
the responding branch.

Remittance Section

The term ‘remittance' refers to money being sent from one location to another via post and telegraph Customers
of commercial banks can use this service to receive money from one branch and make an easier payment to
another branch within the country.2 types of remittance available. One is Inward Foreign Remittance another one
is Outward Foreign Remittance.

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 Purposes of inward remittance

Inward foreign remittance enters the country from the outside via TT, FDD, MC, and TC for a variety of reasons,
including wage earning remittance. When people send money to their families.

• Managing Your Family

• Profits from exports are realized.

• Indenting commissions, agency commissions, and recurring agents’ commissions are all terms used
interchangeably.

• a donation or a gift

• Commissions paid to export

• brokers, and so on.

Purposes of Outward Foreign Remittance

remittances sent abroad Outward remittance refers to money sent outside of our country.

➢ The Purpose of Education

➢ Importing for a specific reason.

➢ Exam fees, for example

Payment Order

Payment Orders are a method of transferring funds from a payer to a payee within a specific clearing area via a
banking channel. It's a local payment order issued on behalf of the bank or its constitution. A customer can
purchase different types of payment orders, such as cash payment orders and check payment orders.

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 Cash Section

Any branch's cash section is critical. The cash section is where the majority of the action takes place. The cash
section's functions include cash receipt and payment.

Investment

Al-Arafah Islami Bank is a bank of the next generation. It is committed to providing high-quality financial
services/products that will help the country's G. D. P. grow by stimulating trade and commerce and speeding up
the pace of industrialization. The bank's investment operation is crucial because it generates the majority of the
band's total revenue, carries the greatest risk, and is even necessary for the band's existence. Its investment
portfolio is reliant on careful management. A commercial bank's failure is most often linked to an issue with its
investment portfolio, rather than a decrease in the value of other assets. In light of the foregoing, the bank's
investment policy and control guidelines have been prepared, which are subject to change, revision, readjustment,
and refinement from time to time as warranted by changes in circumstances or the passage of time to meet the
bank's needs.

Bai (buying and selling, also known as trading) is permitted by Allah, whereas Riba is prohibited. Islamic banks
adhere to the Al-and Qur'an's Sunnah's rulings in all of their transactions, and Riba is prohibited in all of their
operations. The three mechanisms used by banks to manage their investment portfolios are: (1) Bai Mechanism;
(2) Share Mechanism. Ijara is number three.

Other Relevant Activities

For various reasons, I have completed other Bank-related activities such as document typing, electric bill entry,
mail, and customer calls. With my supervising officer, I went to clients' homes.

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 About Hazaribagh Branch

Hazaribagh, Zitgatala Branch is one of the essential branches for Al Arafah Islami Bank. Since this bank is
situated near to Dhanmondi and near to tannery area. So, Employees of this branch always have a challenging
and busy time. Even this branch is one of the most account opening branches all over Bangladesh. But the most
important thing is that all our employees are outstanding both in personality and in work. Even in Lockdown,
they came within the time. And the thing that attracts me most is that any problem our employees had faced
directly contacted either manager or 2nd officer to be aware of what's going to happen before Any unexpected
occurrences. And before the public service hours, few employees come before the regular time to communicate
with the manager. So many times, I had seen that they had met in the manager's room. Before and after the public
services. There is a total of 24 employees. This branch has an excellent environment. Two floor office. All our
employees are more like a family. They accepted me so first that after working few days felt I am one of them.
They helped me a lot. During Lockdown and throughout the Ramadan month, all our employees were active. On
our ground floor, we all do public services, like opening a bank account, Giving advice. Manager room,
Remittance, and card department, etc., were there. On the 2nd floor, there was only an investment and loan
department where there were only eight employees.

(Al-Arafah HelloCash) Mobile Financial Services

In today's Modern era of intense competition in the banking sector, most banks are striving for more and more
market shares. So, they are searching for more alternative options for more effective and low-cost service to
attract more customers. So, for more efficient services, AIBL has launched a mobile banking service. Name is
Al-Arafah HelloCash. SO, Al-Arafah HelloCash subscriber can send and accept money from other Al-Arafah
HelloCash subscriber., They can recharge phones, Shopping, School fees payments, etc. They offered welcoming
and responsive services to their valued customers to stay at the top of the customer's mind. This service helped
rural people since AIBL still opened its branches and has very few rural areas. So, this mobile banking may help
to boost more customers.

Islamic Wallet.

AIBL's Islamic wallet is a shariah-compliant mobile financial service. The most stringent security, compliance,
standards, and regulatory requirements are all met by the Islamic wallet. This online wallet is also regulated by
the shariah board in order to comply with Islamic rules. This mobile financial service is one of the most innovative
financial services. It is user-friendly, and it can send and received money so fast. And this app is still developing
to be more convenient.

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 Supplementary part

Findings of the Report

➢ They never leave anything unfinished.

➢ They don't have enough efficient employees to run the bank's various departments. As a result, they should
hire more efficient employees in various departments.

➢ Staff meetings and departmental meetings are not held or are held infrequently at the branch level, which
are critical for developing service quality and problem solving. However, this is a rare occurrence. As a
result, it may pose a significant problem in the future.

➢ ATM booth service is a popular online service. The bank's online customer service is disgusting. As a
result, they should launch an online service as soon as possible if they want to stay competitive. Some
savings bonds, both international and domestic, have a high rate of return. These are not purchased by
AIBL because they violate the Islamic Banking System's rules.

➢ The technology used by AIBL for their banking system is outdated. There are a few In Bangladesh, there
are a few international banks that are very fast and up to date. AIBL stands for Artificial Intelligence
Based Learning. Due to a lack of technology, they are losing clients.

➢ Al-Arafah Islami Bank Limited's weak points are advertising and promotion. AIBL does not engage in
any marketing activities that are effective. Other banks employ a more effective marketing strategy.

➢ The Al-Arafah Islami Bank has an excessive amount of centralization. The head office must grant
permission for each and every work branch office. Each and every branch office is tightly controlled by
the head office. Their activities are slowed as a result of their reliance on the head office.

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 Recommendations

➢ They need to improve their current marketing strategy in order to get closer to their target market
consumers

➢ The number of branches in AlBL is insufficient. They should open branches as soon as possible in urban
areas where other banks are doing business alone.

➢ To develop high-quality support in the area of foreign trade operations, both at the branch and at the head
office.

➢ To provide a commission rate that is competitive.

➢ To maintain a working relationship with Bangladesh Bank in regards to the AD license and other business
policies.

➢ To organize training with AD branch and non-AD branch side officers in order to help employees develop
their personal skills.

➢ They don't have a marketing department, which causes issues with advertising.

➢ To attract upper-class customers, they need to enforce online banking.

➢ They must ensure market transparency, which is sorely lacking in Al-Arafah Islami Bank is an Islamic
financial institution.

➢ In terms of social responsibility, AIBL should play a significant role. They do, however, have a library
and an English language school, but these are insufficient.

➢ The management must act quickly to seize the current opportunities.

➢ The bank should run a vigorous advertising campaign to establish a positive image and reputation among
potential customers.

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 Conclusions

Al Arafah Islami Bank is a leading private Islami bank in Bangladesh, with a strong customer base that is both
loyal and trustworthy. The service provided by the Al Arafah Islami Bank's enthusiastic employees is satisfactory.
Banks each have their own distinct strategy that leads to their goals. Some people want to grow more quickly and
in the long run. Some banks, on the other hand, want to live a quiet life while minimizing risk and projecting a
sound image. As an Islami bank, AIBL abides by the Bangladesh Bank's rules, despite the fact that these rules
sometimes limit the foreign trade department's ability to be both dominant and effective. The foreign trade
department contributes to the company's increased profitability. In the Islamic Banking Sector, Al-Arafah Islami
Bank Limited is a powerful Islami Bank. Al Arafah Islami Bank has a large asset base to cover its liabilities, and
its management team is comprised of experienced bankers and managers at all levels’ is a relatively new
organization. Despite the financial analysis of the banks' performance, it appears that the banks are doing very
well in Bangladesh's banking industry and have a bright future. The foreign trade department contributes to the
company's increased profitability. In the Islamic Banking Sector, Al-Arafah Islami Bank Limited is a powerful
Islami Bank. Al Arafah Islami Bank has a large asset base to cover its liabilities, and its management team is
comprised of experienced bankers and managers at all levels. Al-Arafah Islami Bank is a bank that specializes in
Islamic finance. In the coming years, the drive for market leadership as well as quality in business selection will
continue. Despite the fact that intense competition is increasing by the day, more banks and financial institutions
are entering the market. The bank is optimistic that the volume of business will increase in the future as a result
of favorable national and market policies.

As an Internee, having contact with a reputable bank such as Al Arafah Islami Bank Bangladesh Limited was a
huge plus for me. Al Arafah Islami Bank (AIBL) is Bangladesh's fastest growing islami bank, providing the best
islami banking services to its customers. Working in this branch has given me the opportunity to gain knowledge
that will help me develop in my future life and adapt to the organizational environment.

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 References

➢ Annual Report of AIBL – 2008, 2009, 2010, 2011, 2012 published by AIBL.

➢ A Journal of Islamic Banking” published by AIBL. Publications

➢ ‘SHARIAH MANUEL’ published by AIBL

➢ Several Booklets from AIBL

➢ (2021). Retrieved 21 May 2021, from https://banksinbd.com/al-arafah-islami-bank-limited/

➢ Retrieved from www.investopedia.com

➢ Annual report of AIBL from 2013-2016

Several News letters from AIBL Website

➢ http://www. al-arafahbank.com

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 Appendix

✓ What criteria does National Bank use to hire new employees or freshers?

✓ What are the steps that the bank takes to recruit executives, officers, and staff?

✓ What is the probationary officer's term of service? Tell us about the probationary period in detail.

✓ How does a bank deal with an employee who refuses to work with the organization or whose authority
determines that he or she is unfit for the position?

✓ How do they follow the rules for employees, employers, and national bank employees, and if anyone
breaks the rules, what punishment procedure do they use?

✓ Do they give special gifts or benefits to the employee and employer on special occasions or as a reward
for good performance?

✓ How does the Bank provide training for employee and employer development?

✓ What is the retired employer's facility? How is the bank providing these services to them?

✓ How does a national bank deal with “increment” with this service?

✓ Is there a special incentive for employees? How do they adhere to the bonus policy?

✓ How do they reserve gratuity and provident fund for the employer?

✓ When a member of staff, an employer, or an employee is involved in an accident, how does the bank
provide medical benefits? How does this bank handle it if an employer or employee needs to travel abroad
for treatment?

✓ What are the rules for obtaining a dispensation?

✓ How many days do they take into account for maternity leave?

✓ What are the eligibility requirements for promotion? How does an organization deal with this issue if it
wants to transfer an employee?

✓ What happened with the disciplinary action?

✓ What is the highest number of days an employer can be suspended?

✓ How do they deal with "performance appraisal"?

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 Journals

Journal-1

Week-1

DAY-1: I started working in Al-Arafah Islami Bank Limited, Al-Arafah Tower, 63, Purana Paltan, Dhaka-1000.
I joined there on 7th March 2021. I went there first and verified all the documents. I also photocopied the
documents for them. After that, they told me to see every department of their head office with other internees, so
basically, my first day was really amazing as the head office is always nice to visit. And their environment attracts
me most! After that day, they sent me to their branch, which is near to my residence, which is Hazarbiagh Dhaka.

DAY-2: The next morning, there were four internees, including me. We were assigned to the help desk
department. And one of the senior executive MR. Sohel sir helped us a lot. He introduces ourselves to every one
of that branch staff. And that day, we didn't do any task overview on both floors, and they told us to take ourselves
off early.

DAY-3: Our third day is the introducing task day for us. That day Mr. Hannan sir helped us, and we were sat
beside him. And he handles every client. His attitudes were outstanding to see. So that day, we learned how to
deal with clients and customers and deliver the clients.

DAY-4: On the Day of fourth, we sat where we were supposed to be. And again, Mr. Hannan did what he used
to do, and we are learning new things continuously.

DAY- 5: It was the last day of our learning in this help desk department. And we were continuously learning
from new situations. It’s like fieldwork. Attractive to do.

Works Completed

In my first week of internship at Al-Arafah Islami Bank Limited, I didn't do any tasks separately but helped my
supervisor a lot. Because doing a banking job is a really risky job. So that's why they didn't permit us to deal with
their clients. They told us to learn perfectly and then deliver. SO, we learned a lot with every step we take.

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Lesson Learned:

✓ How to behave with colleague.

✓ How to behave with clients.

✓ Which documents are needed for what purposes.

✓ What Islamic Bank basically delivers.

✓ Why Islamic bank activities are different from normal commercial Bank.

Observation/Reflection:

Every employee had to follow the order of their supervisors. And they used to do lots of tasks under different
kinds of pressure.

Week-2

DAY-1: This is the first day of my work. I started giving public services. It's delightful to do. I was assigned, as
I mentioned earlier, which is help desk (front Desk). My task is to verify and check all the clients' documents that
they bring with them.

DAY-2: The next day, I started again to offers public services. And this day again, I did what I have done last
day. Verified all the documents and told the clients which documents they have to bring to open a bank account.

DAY-3: I started writing the account opening form and directly deal with clients for the document's verifications.

DAY-4: So many uneducated people still exist in our city and don't understand how to sign, And I help what they
need to do and what papers to bring for which purposes. I instructed them politely and adequately.

DAY- 5: As usual, I opened the account, and this department finally has been transferred by our supervisors and
finally all internees, including me, doing their job perfectly. And we know how to deal appropriately with
customers in professional ways.

Works Completed

In my second week as an intern at Al-Arafah Islami Bank Limited, I learned about the customer service
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department's activities, the account opening process, and some critical bank information. The importance of the
customer service department and the account opening department became clear to me.

Lesson Learned

✓ Employees' behavior guidelines.

✓ Employee communication is a process in which employees communicate with one another.
✓ How to obtain a bank statement
✓ Documents required to open a bank account.
✓

Observation:
The structure of organized is really much organized than my assumption. It was really attractive to mine.
Week-3

DAY-1: On this day, I can know how to open a current account. As current Account isn't made for everyone. It's
restricted. And Bank earns a massive margin of profit from this type of Account. And this Account required more
official papers than a regular account and also needed a trade license.

DAY-2: Our Government newly implemented a policy of taxation on the FDR account. Suppose anyone
deposited more than ten lacs taka in FDR. Then he will be charged 3000 takas as a charge of Excise duty by
default. So, I had to notify that information our clients. If it was below Ten lacs then the excise charge will be
only 500. SO, in this week a client came to me to open an FDR account. I helped her with a strategy of mine. So
that she will be charged less. So, I told her to open 2 FDR account so that she can save 2000 taka within a year.

DAY-3: On the third day, I learned another thing: if anyone shows and attaches the Taxpayers Identification
Number (TIN) file while opening the FDR, he or she will be charged 5% lower than regular taxation policy.
Which is only 10%. Which is completely New to me.

DAY-4: Now, I had to open a new joint account of a client. Which was entirely new for me, I went to the
supervisor for his instructions as this Account is required more formal papers than regular accounts. After his
instruction, I finally completed a joint savings account.

DAY- 5: Now, I am able to open all types of Account. Which were really necessary to control this front desk.
My Internees colleagues also helped me a lot in understanding those matters perfectly.

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Works Completed

In my third week of internship at Al-Arafah Islami Bank Limited, I've learned more about the department of
Accounts Opening. I also assisted my supervisor in creating an excel sheet containing some very sensitive client
information that was kept strictly confidential. My supervisor told me not to tell anyone else about this
information, and I've kept that in mind as something essential for my new job.

Lesson Learned

✓ Check register
✓ Communication process of an employee with the client.
✓ Account Services request activity.
✓ Transaction Profile checking

Observation:

✓ Aside from their assigned duties, employees must meet the manager's goals.

✓ Some employers treat their employees as if they were family members.

✓ All of the employees are extremely cooperative with one another.

✓ Employee collaboration is essential.

Week-4

in 5 days of my fourth week of the internship program at Al-Arafah Islami Bank Limited, I have learned
DROPBOX Machine procedures, FDR And DPS closing procedures, And in Bank, those who made an FDR must
have a savings account. This Bank is heavily restricted that no one can withdraw their money from FDR or DPS
in direct cash. They have to make savings accounts in this Bank or take their money by pay order slip, which is a
bit complicated than making a savings account. And I have to go to our valuable client's office to give them their
official loan papers and inform them of our other new services and policy. I also gave the bank statement to our
few clients and sometimes had to show some DPS statement what should be done to make clients irregular DPS
account to regular DPS accounts.

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Works Completed:

✓ I have learned how to change a few client's phone numbers for different purposes. And Some of them
came to me to change their nominated person. Gave bank statement for their different purposes.

Lesson Learned

✓ Check Bank Statement

✓ Closing FDR AND DPS
✓ Change Nominated person’s name
✓ How to make irregular account to regular.
✓ Printing out and attaching SWIFT L/C report.

Observation:

✓ Why our Banking FDR and DPS interest is varies and lower than the commercial Bank.

✓ Why our FDR/DPS interest is Halal and why a person can go to hajj with the profit they are getting against
the amount of money they have deposited.

Week-5

In the fifth week of 5 days of my internship program at Al-Arafah Islami Bank Limited, I worked for the CARD
department, a bit sensitive to work. There are three types of cards available there: debit card, credit card, and
instant card. Instant and debit card is open for all of our Savings account holder. But whenever someone came to
open a Credit card, it's a little bit hard to open, for example, that particular person who wants to take a credit card
he/she must show a Letter of credit, and that particular person must have an FDR account in our Bank. And debit
card total yearly charged around 575 Takas and will be deducted from the account by two times.

Works Completed:

✓ This department has lots of pressure since Bangladesh is getting digital gradually. SO, a lot of customers
come here to open or take their card. And this card department is directly connected with the HEAD
office. SO, we have to take every step more carefully.

Lesson Learned

✓ How to fill up CARD Form.

✓ How to change Card Pin number.
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 ✓ Have to inform clients over phone calls to take their card from bank.
✓ Who can take card from this bank.
✓ What is the benefit of the card.

Observation:

✓ Some clients came to me that they didn’t get their PIN number after receiving their card. So, I had to sort
this out.

✓ Some came to change their phone number which is relatable to their card.

Week-6

In the sixth week of 5 days of my internship program at Al-Arafah Islami Bank Limited, I worked at the same
department as the previous week. Since our country has faced lockdown issues back then, so basically, our work
environment has completely changed. So, office hours had been reduced. And client's normal service had been
stopped. So, unless someone had emergency issues, no one came to this branch. But yet people came who have
export and import business. So, we had to give them services. So basically, at that time, more or less, I was a bit
free since the back wasn't having any rush.

Works Completed:

This week, I gave random services. I worked in two departments, Public services (account Opening and
information desk, Card department). I worked for both departments whenever they needed me. So, I have done
my known task as like previous weeks. Since this week, Bangladesh has strictly maintained lockdown.

Lesson Learned

✓ Gave Clients debit and credit card

✓ What are the requirements for credit card to pursue this card.
✓ What is the benefit of the card.
✓ Accounts Open and gave advice.

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Observation:

✓ During this strict lockdown, I have seen my all-internees mates and senior officers came, and they were
so focused that I didn't even observe that they fear anything while giving the services.

Week-7

In the seventh week of 5 days of my internship program at Al-Arafah Islami Bank Limited, I worked for the
clearing department, which basically works as Bangladesh Automated Clearing House (BACH) is a bit sensitive
to work important task for bankers. Everything that the officer does is automated. The cheques collected by the
cash department are forwarded to the clearing department, which will send the cheques to the right banks and
collect the funds. The check comes with two types of seals: a special cross seal and a standard cross seal. MICR
is a magnetic code reader. . The cheques are checked using a UV machine to see if they are original or duplicate.
With the assistance of one employee, I also double-checked a few checks.

Works Completed:

I have learned the system of cheque identification. A digit’s code is given on the below side of a cheque. I got to
know about the batch posting system. Sometimes clients came up with other bank cheques, So I had to fill that
up for them because they are a bit different from regular check writing. In other words, A bit more formalities.

Lesson Learned

✓ BACH
✓ MICR
✓ Difference between high and normal value check.
✓ Postdated cheque
✓ Inward and outward clearing

Observation:
✓ This department is a fully automated base, which makes the task easy.

✓ All clearing balances must match the balance in the BACH system.

✓ Working in the clearing department is a delicate task.

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Week-8

In the Eight weeks of 5 days of my internship program at Al-Arafah Islami Bank Limited, I worked for the general
banking department. Last week, for example, I worked in the clearing department. I've learned the difference
between regular and high-value checks. The terms "Special cross seal" and "General cross seal" were new to me.
I also learned how many times a check can be deposited in a bank and how to use the Quick Cheque Processing
System. I learned and did the same thing under general banking in the last two weeks.

Works Completed:

A cheque is 7 and a half inches long and 3 and a half inches wide. There are two different types of checks.

1. Make a check order

2. Cashier's check

Those whose names appear on the order cheque are eligible to receive it. Only a MICR machine can identify a
cheque.

Lesson Learned

✓ Cheque size
✓ MICR Code
✓ Types of cheque
✓ General and cross seal

Observation:
✓ The use of a MICR machine and a UV detector machine simplifies the clearing process.

✓ All clearing balances must match the balance in the BACH system.

✓ Working in the banking industry is extremely sensitive.

Week-9

In 5 days of my ninth week of the internship program at Al-Arafah Islami Bank Limited, I have learned few things
regarding; loan and investment departments. Our banking loan system is a bit different from other banks. Since

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it was an Islamic bank, this bank sometimes doesn't give direct money to its client. Sometimes they buy the
product according to the client's demand then they give it to them. Since it is a halal bank, they make sure their
loan money is using in a halal way. And they also focused on Micro, Small & Medium enterprise (MSME). They
give this their best interest in this sector, so that poor and mid-range people can make more money, they provide
them with the loan to boost their economic growth and above all whole country's economic growth. They also
give priority to the woman who wants to become independent. They would provide them with the loan if someone
came up with a good idea and dedication.

Works Completed:

✓ I have learned how they give public loans, business loans, etc. This is a bit difficult work since it is a
halal bank. So, they do not give everyone a loan. They gave specific people their money. To get a loan,
someone must have to be linked with the bank for a particular time, and someone has to be an FDR in
this bank. These are the basic requirements to get a bank loan.

Lesson Learned

✓ Who is capable of taking loan

✓ Basic requirements of loan
✓ Why this bank itself buy products according to the customer’s demand.
✓ What are SME and MSME

Observation:
✓ This department is always active, and everyone collaborates with everyone whenever they needed.

✓ They give loans, and they also monitor these people's banking activities. And whatever they observed,
they contact with the manager and with head office.

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