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THE ROLE OF TANZANIA CENTRAL RAILWAY LINE IN

PROMOTING CARGO TRANSPORTATION

ELINIKUNDA .A. NKYA

DISSERTATION SUBMITTED IN PARTIAL FULFILLIMENT OF

THE REQUIREMENTS FOR THE DEGREE OF MASTARS OF
PROJECT MANAGEMENT OF THE OPEN UNIVERSITY OF
TANZANIA
2015
 i

CERTIFICATION

The undersigned certifies that he has read and here by recommends for acceptance by

the Open University of Tanzania a dissertation paper entitled the role of Tanzania central

railway line in promoting cargo transportation, in fulfillment of the requirements for the

Masters of Project Management of Open University of Tanzania.

……………………………………………………..

Dr. Raphael Gwahula

Supervisor

……………………………..

Date
 ii

COPYRIGHT

No part of this dissertation may reproduced; stored in any retrieval system or transmitted

in any form by any means, electronics, mechanical photocopy, recording or otherwise

without prior written of the author or Open university of Tanzania on behalf.

 iii

DECLARATION

I Elinikunda Andrew Nkya do hereby declare that, this dissertation is my own original

work and has not been submitted in any form for an award at any other academic

institution. Where material has been drawn from other sources, this has been fully

acknowledged.

………………………………….

Elinikunda Nkya

…………………………………
 iv

ACKNOWLEDGEMENTS

I am grateful to a few people that made completion of this dissertation success for me

with all their love, support and encouragement despite of challenges that I encountered

while writing it. But before all I would like to thank God for his love, mercy, grace and

protection that have kept me alive to this day.

I would first and foremost like to acknowledge the support, advice and contribution of

my supervisor and Lecturer, Dr. Raphael Gwahula, whose professional guidance has,

lead me towards the completion of this dissertation paper. I say thank you.

I would also like to thank TRL officers and managers for spending their time with me in

discussion about the Role of Central railway line in promoting cargo transportation.

They helped me understand more about how central Railway line operate, and most

importantly helped me answer the most important issues and critical point of focus for

my dissertation.

Special thanks to my father who is the rock and foundation of my life. His love and

support have constantly been my encouragement and given me the strength to go on

even when I felt like giving up at times.

I finally I thank my colleagues at work and those of the Masters of project management

class of 2014 whose reactions and comments helped shape this work.
 v

ABSTRACT

This study conducted to examine the role of central railway line in promoting cargo

transportation in Tanzania. The emphasis was placed particularly on the volume of cargo

transported for five years aiming to comprehend transportation needs, limiting

challenges facing railway transportation and promote cargo transportation. To achieve

this descriptive method of data analysis with secondary and primary data were used to

reveal the level of cargo transportation in central railway. Findings from the study

indicated that there is a high need for cargo transport by central railway line as it showed

that only forty five percent of all cargo was transported. It was also found that there are

many challenges affecting railway transport including difficulties in getting train engines

which are compatible with technology, infrastructure in-capacity and ability of most

railway bridges to pass heavy cargo is low. Despite of these challenges in operations, it

realized that, central railway line was able to transport a total of 1.066 million tons of

cargo volume in past five years (2010 – 2014). Based on the findings, it is recommended

that in order to overcome the problem in promoting cargo transportation, TRL should

make a plan to rebuild existing engines and purchase new engines. Engineers should

receive regular training on new technology in order to meet standards. TRL should also

make complete repairs of the rail road and bridges as well as develop a plan that lay

down strategies to overcome competition from road trucks, including proper marketing

of TRL cargo transport services.

Key Words: Transportation, Railway line, Cargo Promotion, Tanzania.

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TABLE OF CONTENT

CERTIFICATION ..............................................................................................................i

COPYRIGHT .................................................................................................................... ii

DECLARATION ............................................................................................................. iii

ACKNOWLEDGEMENTS ............................................................................................ iiv

ABSTRACT ....................................................................................................................... v

TABLE OF CONTENT ....................................................................................................vi

LIST OF FIGURES ..........................................................................................................xi

LISTOF TABLES ........................................................................................................... xii

ABBREVIATIONS AND ACRONYMS ....................................................................... xii

CHAPTER ONE ................................................................................................................ 1

INTRODUCTON ............................................................................................................... 1

1.1 Background of the Study.............................................................................................. 1

1.2 Statement of the Problem ............................................................................................. 5

1.3 Main Objective of the Study ........................................................................................ 5

1.3.1 Specific Objectives.................................................................................................... 6

1.3.2 Research Questions ................................................................................................... 6

1.4 Significance of the Study ............................................................................................. 6

1.5 Scope of the Study ....................................................................................................... 7

1.6 Limitation and Delimitation of the Study. ................................................................... 7

 vii

CHAPTER TWO ............................................................................................................... 8

LITERATURE REVIEW................................................................................................... 8

2.1 Overview ...................................................................................................................... 8

2.2 Definitions .................................................................................................................... 8

2.3 Theoretical Framework ................................................................................................ 9

2.4 Empirical Literature Review ...................................................................................... 10

2.5 Conceptual Framework .............................................................................................. 14

2.6 Research Gap ............................................................................................................. 16

CHAPTER THREE.......................................................................................................... 17

RESEARCH METHODOLOGY ..................................................................................... 17

3.1 Overview .................................................................................................................... 17

3.2 Research Philosophy .................................................................................................. 17

3.3 Research Design and Source of Information. ............................................................ 17

3.4 Area of Study ............................................................................................................. 18

3.4.1 Study Population ..................................................................................................... 18

3.4.2 Sample and Sample Size ......................................................................................... 18

3.4.3 Sample Size ............................................................................................................. 19

3.5 Sampling Procedure ................................................................................................... 19

3.5.1 Simple Random Procedure ...................................................................................... 19

3.5.2 Stratified Random Sampling ................................................................................... 20

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3.5.3 Purposive Sampling. ............................................................................................... 20

3.5.4 Multi- Stage Sampling. ........................................................................................... 20

3.6 Data Collection Techniques and Tools ...................................................................... 21

3.6.1 Primary Data ........................................................................................................... 22

3.6.2 Interview ................................................................................................................. 22

3.6.3 Questionnaires ......................................................................................................... 22

3.6.4 Secondary Data ....................................................................................................... 22

3.7 Data Cleaning ............................................................................................................. 23

3.8 Reliability and Validity of Data ................................................................................. 23

3.9 Data Analysis Plan ..................................................................................................... 24

CHAPTER FOUR ............................................................................................................ 27

RESULT AND FINDINGS ............................................................................................. 27

4.1 Overview… ................................................................................................................ 27

4.2 Respondent’s Profile .................................................................................................. 27

4.2.1 Gender ..................................................................................................................... 27

4.2.2 Respondents’ Levels of Education .......................................................................... 28

4.2.3 Respondents’ Occupation........................................................................................ 28

4.3 Respondents’ Departments ........................................................................................ 29

4.4 The Roles of Tanzanian Central Railway Line .......................................................... 30

4.5 Volume of Cargo Transported for Past Five Years .................................................... 33

 ix

4.6 Challenges Faced by TRL in Cargo Transportation .................................................. 39

4.7 Cargo Transport Needs by Central Railway Line in Tanzania .................................. 40

CHAPTER FIVE .............................................................................................................. 43

DISCUSSION OF THE FINDINGS ................................................................................ 43

5.1 Introduction ................................................................................................................ 43

5.2 Cargo Transport Needs by Central Railway Line in Tanzania .................................. 43

5.2.1 The Actual Volumes of Cargo Transported by the Central Railway Line in the

Last Five Years ............................................................................................................... 44

5.3 Challenges Facing Railway Transport in Tanzania ................................................... 44

CHAPTER SIX ................................................................................................................ 46

CONCLUSIONS, IMPLICATIONSAND RECOMMENDATIONS ............................. 46

6.1 Overview… ................................................................................................................ 46

6.2 Conclusion.. ............................................................................................................... 46

6.2.1 Cargo Transport Needs by Central Railway Line in Tanzania ............................... 46

6.2.2 Volume of Cargo Transported by Central Railway in the Last Five Years ........... 47

6.2.3 Challenges Affecting Railway Transport in Tanzania ............................................ 47

6.2.4 General Conclusion ................................................................................................. 48

6.3 Implication of Research Findings .............................. ................................................48

6.3.1Further Studies ......................................................................................................... 49

6.4 Polocy Recomendation............................................................................................... 49

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References ........................................................................................................................ 51

Appendix I........................................................................................................................ 56

Appendix II ...................................................................................................................... 58

Appendix III ..................................................................................................................... 59

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LIST OF FIGURES

Figure 2.1 Conceptual Diagrams. …………………………………………………15

Figure 4.1 Volume of Cargo Transported by TRL for Past Five Years ..................34
 xii

LISTOF TABLES

Table 2.1 Summary of Reviewed Studies………………………………………….13

Table 3.1 Frequency and Percent Test for Data Cleaning………………………....23

Table 3.1 Reliability Test Result …..……………………………………………...24

Table 3.1 Result for Variable Cross Tabulation...…………………………………25

Table 4.1 Respondent’s Gender………………………………………………........27

Table 4.2 Respondent’s Level of Education......…………………………………...28

Table 4.3 Respondent’s Occupations..………………………………………….....29

Table 4.4 Respondent’s department...……………………………………………..29

Table 4.5 Role of Tanzania Central Railway Line ............……………………......31

Table 4.6 Volume of Cargo Transported for Year 2010-2014.................................33

Table 4.7 Challenges Faced by TRL in Cargo Transportations …………………..39

Table 4.8 Revenue Collected by TRL through Cargo Transported in 2014….…...41

 xiii

ABBREVIATIONS AND ACRONYMS

DRC Democratic Republic of Congo

GDP Gross Domestic Product.

POL Petrol Oil and Liquid

SPSS Statistical Package for Social Science

VAT Value Added Tax

TRL Tanzania Railway Line

TAZARA Tanzania-Zambia Railway Authority

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CHAPTER ONE

INTRODUCTON

1.1 Background of the Study

Transport system in Tanzania is categorized in five types of modes. These are air,

roads, water, railway and pipelines. Tanzania’s national development strategy

stipulates the need for extensive and efficient transport infrastructure to support

economic growth. With this context therefore, the government of Tanzania has

formulated legal, regulatory and institutional framework to guide and regulate all

transport sub sectors for sustainable operations in the transport system in the country

(United Republic of Tanzania, 2011).

Railway transport has been discussed by many authors to be among most critical

mode of transport for social and economic development. Kanuni (2012) explain that

railway transport is unique and an important mode of transport of all times. This is

because it is cost effective (requires less frequent maintenance), durable and stable.

Tanzania has two railway line systems; one passing through northern and central

Tanzania from Dar es Salaam extending towards Tabora, Kigoma, Mwanza and

Tanga/Moshi managed by Tanzania Railways Limited (TRL). The other line is

managed by Tanzania Zambia Railway Authority (TAZARA). TAZARA is serving

southern portion of the country extending from Dar es Salaam into Kapiri Mposhi in

Zambia (Robinson, 2009).

Construction of major central railway line from Dar es Salaam to Tabora was

completed in 1912 while Tabora to Kigoma was ready by 1914. The line connecting
 2

Tabora and Mwanza was completed in 1928. The northern line from Tanga to

Mombo was built in 1905 and reached Moshi in 1911 and Arusha in 1929. TAZARA

line was built from 1970 and completed in 1975 (Ramaer, 2009).

According to Willetts and Matheson (1986) the two railway systems cover a total of

3,676 kilometres of railway lines. Out of this length, the central railway which is

managed by Tanzania Railway Limited (TRL) covers 2,706 kilometres. Tanzania

Zambia Railway Authority (TAZARA) covers a total of 975 kilometres of length.

Railway transport is most ideal for moving bulky goods and large amount of

passengers at one time. It is actually the cheapest mode of transport in Tanzania

when considering heavy and bulky goods. Railway transport is considered to be

among the key players and drivers of national economy in Tanzania. It serves to

transport raw materials, finished goods and people from one point to another.

The central railway line runs from the city of Dar es Salaam to Tabora region. From

Tabora the railway line makes two major branches. The first goes to Kigoma along

Lake Tanganyika and the other branch goes to Mwanza along Lake Victoria. But the

central line has another important branch which goes towards northern part of the

country. This starts from Ruvu station in Coast region towards Korogwe, Tanga and

Moshi. TAZARA connects Tanzania with Zambia and support neighbouring

countries of Malawi and Democratic Republic of Congo (ibid).

There are a total of twelve regions in Tanzania that are served directly by the central

railway line. These are Dar es Salaam, Coast, Morogoro, Dodoma, Singida, Tabora,

Shinyanga, Mwanza, Kigoma and Katavi. Others on the northern part of the country
 3

are Tanga and Kilimanjaro. But the railway moves cargo going to neighbouring

countries of Rwanda, Burundi and the Democratic Republic of Congo (Kanuni,

2012).

There are many economic activities that are supported by the central railway line in

Tanzania especially in the twelve regions that are served by the railway line. Most

economic activities involve one or other type of commodities that are supplied from

one end or another. It is therefore important to have railway transport that is capable

of carrying heavy and bulky cargo covering longer distance (Mohamed, 2012).

The central line running westwards from Dar es Salaam through Dodoma improved

substantially. The upgraded Tanzanian central line on standard gauge is expected to

carry 35 million tons of freight annually to Rwanda, Burundi, Uganda and eastern

DRC. Rwanda and Burundi have had to bear high transport costs ferrying goods

from the ports of Mombasa and Dar es Salaam, which have increased the cost of

doing business in the two countries. This will reduce time it takes to transport cargo

from Dares Salaam, four days by road to just two days by railway. This is also

important to the national economy and would increase efficiency of the railway line

and reduce road dependency when transporting goods from the port of Dar es Salaam

to upcountry regions and landlocked countries (The Guardian, 2014).

According to Igwe et al (2013) rail transport is much more potential than road and air

transport due to its relative higher level of reliability, safety and its lower cost to the

users. Railway transport is capable of transporting mass volumes of people and cargo

covering longer distances. In this case therefore, railway transport is ideal for

profitable investment and support to the economic growth.

 4

The World Bank (2011) reports that the role of railway transports have been

significant carrying both passengers and the cargo worldwide. Over a period of time,

railway transport has recorded increase consistent in demand and performance. In

2010 for example, rail carried about 9.3 trillion tonnes of cargo and 2.8 trillion

passengers worldwide. This was an increase of about 40 per cent compared with

figures recorded in 2009.

The trend of railway transport performance varies across different regions. Asia has

shown the most dynamic growth by achieving 74 percent in freight and 67 percent in

passengers. America and Europe followed by an increase in freight transport of 25

and 40 percent in passengers. Africa has shown smallest increase of freight transport

of only 7 percent and adrop of 7 percent in passenger services. Considering the

robust increase of transport market worldwide during the last decade, the contrasting

trend in Africa signals that the development of the railway system in Africa still

faces serious barriers (Pfeiffer, 2011).

In cognizance that railways play a key role in the mass movement of goods and

people over long distances, many governments in the world have initiated various

strategies to improve and scale up railway services. In Nigeria for example, has

begun to resuscitation of the previously moribund Nigerian Railway Corporation

(NRC). It is laying a firm foundation for modernization of its railways. The plan is to

link seaports, major airports, refineries, inland container terminals, economic zones

like the steel plants, coal mines, tourism locations and state capitals by the railway

network to facilitate travel, commerce, regional development, national integration

and intermodal activities (Igwe et al, 2013).

 5

1.2 Statement of the Problem

The railway network in Africa is very small and does not display a density similar

with that in other regions. On a global scale, the railway infrastructure is a very large

network with more than one million km of tracks. With a length of around 54,000

kilometres, the network of railway lines in Africa represents only 5 percent of the

worldwide railway network (Pfeiffer, 2011).

Furthermore, the performance of railway transport in Africa especially in carrying

cargo and passengers has been indicated to be the lowest recording only 7 per cent

compared to other regions of the world in 2010. In 2008 for example, the Tanzania

Railways Limited (TRL) planned a target to transport one million tons of cargo but it

ended up carrying 450,000 tons which is less than half. Few years back in 2006, TRL

was able to carry 650,000 tons only (Msamba and Mamboleo, 2014).

Despite of the fact that the Tanzanian central railway line covering big coverage of

about 11 regions, it has not been able to carry cargo and passengers to its own

targets. This research is aiming to examining the volume of cargo transported for

past five years if meet the targets and promoting cargo transportation in Tanzania.

1.3 Main Objective of the Study

The main objective of the study was to examine the role of central railway line in

promoting cargo transportation in Tanzania

 6

1.3.1 Specific Objectives

i. To assess cargo transport needs by central railway line in Tanzania

ii. To examine the actual volumes of cargo transported by the central railway

line in the last five years (2010-2014)

iii. To examine the challenges facing railway transport in Tanzania

1.3.2 Research Questions

The study was guided by the following research questions:

i. Is the cargo transported by central railway line meet Tanzania needs?

ii. What actual volume of cargo transported by central railway line in the last

five years?

iii. What are the challenges affecting railway transport in Tanzania?

1.4 Significance of the Study

The study will contribute towards understanding the role of Tanzanian central

railway system in cargo transport. Findings from the study gives knowledge that

compares actual needs for cargo transport and the actual performance in terms of

cargo volumes transported. It also identifies the level of income generated through

transportation of cargo. This will help to know the contribution of the central railway

system in cargo transport in the country.

Information generated from this study helps managers of railway companies and the

government as an overseer to acquire more inputs and information that may support

decision making towards improving railway operations as far as cargo transport is

 7

concerned. The study contributes to provide practical solutions to cargo freight

through railway transport sector. The contribution of railway transport on social and

national economy will be restored and pave the way for sustainability of railway

transport in the country.

1.5 Scope of the Study

Despite the fact that there are many Other Railway line in Tanzania, this study

covered only Central railway line. This study based on the role of railway line in

promoting cargo transportation was limited in central railway line covering the

volume of cargo transported in past five years, the study also covered Dar es

Salaam TRL head office where located key respondents of the study including

officers and Managers who are profession for the cargo transportation.

The researcher has confidence that the secondary data obtained by document review

and primary data which were obtained by interview and questionnaires hence study

findings will still be useful in terms of providing general information on the status of

the transportation of Cargo in the country.

1.6 Limitation and Delimitation of the Study.

Time and financial resources, in the world of research and in our day to day life are

never adequate. However, with careful planning, a sensible use of the same was

possible and thus to eliminate the potential risk due to their significant deficiency.

On the other hand, the transport network and access to participant for interviews

were also a limiting factor for accomplish the intended portion of the research.

However, efforts and patience made this possible without any risks.
 8

CHAPTER TWO

LITERATURE REVIEW

2.1 Overview

This chapter presents literature review on the subject matter related to railway and

transport in general. The chapter discusses some empirical studies from different

authors. Theories that explain transport are referred to build more understanding of

the topic. Conceptual framework is introduced to coordinate various ideas around the

subject.

2.2 Definitions

It is worth to define key terms that will be used throughout this study to make them

clear to the reader. The key terms here are transport and railway transport. According

to Starkey (2002) transport means an act of moving people or goods or from one

location to another. In this definition, specific distance is not mentioned but it means

shifting of people or other commodity from original location to another.

Transport is the process of shipping or moving item from point A to point B. It is

the movement of people, animals and goods from one location to another (Williams,

2005).Starkey (2002) defines public transport as a shared passenger transport service

which is available for use by the general public as distinct from modes such as

taxicab or hired buses.

Railway transport is explained by Schivelbusch (1986) as conveyance of goods or

passengers by means of wheeled vehicle passing through a metal rail. The rail

vehicles are guided by metal tracks through which the rail vehicles’ wheels moves
 9

on. Railway transport differs from road transport because on road transport, vehicles

pass on a prepared surface on the ground.

2.4 Theoretical Framework

When planning for a change or an improvement, it is better applying some theories

that provides some background and a starting point. In this case, theories of change

might be suitable to rescue the situation of railway system in Tanzania. Theories are

suitable when one needs to design an initiative that will bring success. It will also

help to explain reasons for an initiative success and failures.

The Stage theory of Change

The stage theory of change is relevant for this study. The stage theory of change

states that an adoption of an intervention usually involves several stages to complete.

Each stage in a process requires some specific strategies that inform an organization

stage of adoption, implementation activities and sustainability plan(Clark and Taplin,

2012). The stage theory of change is used as a means of informing, developing and

evaluating interventions designed and used in a certain situation within an

organization or individuals. In this case, a railway company for example might have

put in place a plan that will be implemented. After implementation, it is required to

collect information based on the implementation, evaluate the information during

implementation and evaluate to know the status. The theory provides an integrated

summary of constructs, procedures and methods for understanding the actions during

implementation.
 10

The stage theory has four stages as follows;

Awareness of challenges and possible solutions, decision to adopt new innovation

Implementation that includes redefining the innovation and modifying an

organizational structures to accommodate the new innovation and Institutionalization

and making new innovation part of the organization's activities

The researcher for this study feels that the stage theory of change is applicable in the

subject under study. It requires railways authorities and stakeholders to be aware of

the existing challenges and make decision to adopt new innovation or intervention.

Then this is followed by implementation of activities related with the new innovation

to bring desired improvement.

2.4 Empirical Literature Review

Hylton (2007); carried out a study on the factors for success of industrial revolution

in some countries in Europe. His study was based on existing documents available in

various government departments responsible for transport. The study discovered that

railway transport was the key factor for industrial revolution. Railway lines played

transport role to move raw materials and finished goods from one location to another.

It connected the major cities, ports and mining areas, and linked to neighboring

countries. The first railway in Belgium, running from northern Brussels to Mechelen

was completed in May 1835, making it the first railway in continental Europe. The

study concluded that railway transport saved time and money hence increased

profitability and economic growth.

 11

Another scholar Wolmar (2009); carried out a study on the cargo volumes carried by

railway lines in North America. The study methodology included survey and

literature review where existing cargo documents were reviewed. It was discovered

that North American railroads operated 1,471,736 freight cars and 31,875

locomotives. It runs a total of 39.53 million carloads (averaging 63 tons each) and

generated US Dollars 81.7 billion in freight revenue. The largest commodities were

coal, chemicals, farm products, non-metallic minerals and intermodal. Coal alone

was 43.3 per cent of tonnage and generated 24.7 per cent of revenue.

A study by Firzli and Nicolas (2013) in France examined the benefits of railway

transport in France. The study methodology employed included observing railway

activities, reviewing existing documents on railway operations and carried out focus

group discussions with various groups of companies that access railway services in

French. The objective of the study was to evaluate an existing notion which states

that the benefits of railway transport can be measured through change in economic

status of population that lives in areas saved by railway lines. The study found out

that people along railway line did not benefit much as expected. Railway operations

were hampered by political ideologies such that it failed to operate commercially and

based on actual needs of people and businesses.

Wittke (2011) examined railway transport needs in Brazil. Through interviews, the

scholar involved both private and public clients of railway services in the country.

The study discovered that the demand for railway transport for both cargo and

passengers is growing at the rates of 9 to12 per cent annually between 2010 and
 12

2015. Such growth is caused by an improved cargo and passenger train system which

include new speed trains in the country.

Despite of having many positive roles of railway transport, Igwe et al (2013) studied

challenges that affect railway systems. The scholar examined public railway system

in Nigeria through face to face interviews with railway authorities and observation

visits in railway networks and destinations. The study concluded that railway system

in Nigeria is facing many critical operational challenges. These include poor

communications within the railway company, government interference with

management structure, lack of freedom to set tariffs, underfunding, technical

problems and inflexible bureaucracy

 13

Table 2.1 Summary of Reviewed Studies

Author Country variable Methodology Findings Recommendation

Hylton Europe Factors for Review Railway Transport was Concluded that
(2007) success of existing the key factor in railway transport is the
industrial document in industrial revolution, key factor for economy
revolution various railway played big role in growth
government transport raw material
transport from one point to another
department
Wolmar North Cargo Survey and He reveals how the rise Show the way railway
(2009) America volumes documents of the train stimulating were a catalyst of a
carried by review the rapid movement of whole range of other
railway line people and goods around change, and how
the world. How the railway create the
railways played a vital world we live and
role in civil conflict, as stimulated
well as in two world development and
wars change in virtually
every country
Firzli France Examine Railway Found that people along To give full attention
and the benefit observation the railway line did not and support on railway
Nicolas of railway document benefit much as operation
(2013) transport review, and expected.
group Railway operation were
discussion hampered by political
ideologies and fail to
meet need of people and
business
Wittke Brazil Examine Interview both The demand for railway Effective assessment of
(2011) railway private and transport is growing at a railway transport needs
Transport public clients rate of 9 to 12 percent before setting up target
need of railway annually between 2010 for passenger or cargo
services & 2015 freight
Igwe et Nigeria Challenges Face to face Poor communication Reconstruct of the rail
al(2013 affecting interview, with the railway transport network to
) railway observation of company, government move a major part of
system railway interference with its estimated million
network management structure, tons of freight per
lack of freedom to set annum, before
tariffs, underfunding and construction of new
technical problem line.
 14

2.5 Conceptual Framework

Railway transport has been reported to play critical role in economic development

through moving people and cargo from one point to another. Railway transport

connects cities, production sites and markets at a considerable low cost compared

with other modes of transport. For example, the central railway line in Tanzania

supports to handle cargo to other land locked countries such as the Democratic

Republic of Congo, Rwanda and Burundi (Issa, 2013).

An effective assessment of railway transport needs is important before setting up

targets for passenger or cargo freight. Wittke (2011) explain that growth of railway

transport sector is determined by amount of cargo and passengers being carried by

railway system in a given country. More demand for huge volumes of cargo and

passengers is translated into growth of railway sector.

But again deliberate efforts to assess challenges affecting railway transport is

important in evaluating railway performance and profitability. Information generated

during such assessment will inform strategies to improve operations and decisions to

invest. Sustainable review of railway services will support improved cargo and

passenger transport and finally railway transport contribution to the economic growth

(Firzli and Nicolas, 2013)

 15

The
Infrastructure Improve
Locomotives Operation
Wagon Controls demand Promoting
Customer service Cargo
Running cost
Communication Transportatio
Customer flow
demand n

Independent Dependent
Above Arguments are summarized on the Diagram Below:
Variable Variable

Figure 2.1: Conceptual Diagram.

Own creation generated from literature review

For any Railway to have high promotion in cargo Transportation it depend on the

main things that can succeed to take either Cargo or passenger from one point to

another. The rail transport should have a stable infrastructure which will manage

train to move smoothly from source to destination, and at arranged schedule without

any delay. The train should be capable of travel in long distance with bulk delivery

of goods; this can be done if there is enough standard and Morden locomotives with

capacity of pulling 20 to 25 wagons.

Not only that but also the rail company need to have enough running cost, good

communication with customers, planned schedule and strong management with clear

policies and procedures that will guide the whole operation to ensure the service are

well conducted, this will encourage more customer to use the service and hence to

Promotion of the cargo transportation.

 16

2.6 Research Gap

From the literature review in this paper the roles of railway transport are clear. Many

literatures that have been reviewed such as Mamboleo (2014), Wittke (2011) and

Pfeiffer (2011) indicated critical role of railway transport in cargo and passenger

movements in relation to social and economic development. However they did not

able to show the actual level and volume of the cargo transported for the period of

time, as well as difficulties affecting and impeding railway operations from promoting

cargo transportation, In this study the researcher was eager to observe the actual

volume of cargo transported and the challenges faced by the railway company to

attained the goal.

 17

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Overview

This chapter presents research methodology for the study. The chapter explains the

type of research design that was used, area of study, sample and sampling process

and stipulates data collection methods. The chapter also presents data analysis plan

that was used to analyse data.

3.2 Research Philosophy

This study assumed a realist approach, because this is an approach that retains many

of the ambitions of positivism but recognizes, and comes to terms with, the

subjective nature of research and the inevitable role of values in it. (Colin 2010). The

researcher believes that this approach was useful in this study because the study

focused on realistic information. The approach was influenced by the fact that the

subjects being investigated were independent from the researcher believes and views.

3.3 Research Design and Source of Information.

The study based on the role of central railway in promoting cargo transportation It is

descriptive and exploitive convey on qualitative analysis using both primary and

secondary data where by primary data were obtained through interviews,

questionnaires and secondary data obtained through document reviews at TRL office

The interview was directed to 5 TRL Managers from different departments and

questionnaire was administers to managers and officers from different department

concerning with cargo transportation.

 18

3.4 Area of Study

Orodho and Kombo (2002) define an area of study as a place or location where the

study is carried out. The study based on the role of central railway in promoting

cargo transportation It is descriptive and exploitive convey on qualitative analysis

using both primary and secondary data where by primary data were obtained through

interviews, questionnaires and secondary data obtained through document reviews at

TRL office

The interview was directed to 5 TRL Managers from different departments and

questionnaire was administers to managers and officers from different department

concerning with cargo transportation.

3.4.1 Study Population

The study extracted sample from the population of TRL employees. The population

for this study is head of department, Managers and officers who are working at TRL,

100 employees, the selection of these people is targeting the officials responsible for

the cargo and passengers transport.

3.4.2 Sample and Sample Size

According to Pfeiffer (1994) in statistics and quantitative research methodology,

sample means a portion or part of the population under study which represents the

whole population in a study. Population for the study are the officials working in the

TRL at various departments. For this study therefore the sample was drawn from the

head office of TRL. The researcher requested for a list of available departments in

TRL from the Public Relations Officer. It is from each of those departments that are
 19

responsible for transporting cargo and passengers that the researcher involved at least

one official.

3.4.3 Sample Size

This study will consider 50 total sample size drawn from a population of 100 officers

managers and head of departments of TRL. Yamane (1967:886) sited by Glenn D

(2013) propose the use of simplified formula to calculate sample size of the study.

Therefore, the formula n = N / (1 + Ne2) is adopted to get sample of this study.

Where: n = number of sample, N = total population, e = error tolerance or level of

confidence

Then: N = 100, e = 10%, n =?

From the formula: n = 100 / (1+100*0.12) = 50

Therefore: n = 50

3.5 Sampling Procedure

Sampling procedure is the technique developed to ensure that the selected sample

represents’ the target population and must reflect the unit of analysis Katrina .A.K

(2012) among of most common sampling procedure are such described below:

3.5.1 Simple Random Procedure

Simple random procedure is the technique where by every individual in a target

population has an equal chance of being part of the sample. The sample is selected at

random and systematically until the sample size is reached, Sounders et.al (2009).

The set of random number obtained for the different sample must not be the same to

avoid set of the number that is identical. Random is the technique that means the
 20

selection made without aim reasons or patterns. This procedure is rarely used in

educational studies.

3.5.2 Stratified Random Sampling

Katarina(2012) describe Stratified random sampling is modification of random

sampling where the population divided into groups based on the relevant

characteristics and significant strata means that the sample is likely to be

representative as the researcher can ensure that each of the strata is represented

proportionally within the sample.

3.5.3 Purposive Sampling.

Purposive or judgemental sampling is a procedure that enables researcher

judgementally targets a group of people believed to be typically or specifically for

some unique purpose that will best enable to answer the research questions and meet

the research objectives. Saunders et al (2009).

Katarina (2012) argued that the researcher should consider factor that might

influence the population such as social economic status, intelligence, access to

education etc. This form of sample is often used when working with very small

sample such as case study research.

3.5.4 Multi- Stage Sampling.

Kothari (2004); Descried multistage sampling as a further development of an idea of

cluster sampling. This technique meant for big inquiries extending to a considerably

large geographical area like an entire country. The sample stage may be first to select

large primary sampling units such as state, then district, town and lastly select same
 21

families within the town. Multistage sampling relay on a series of different sampling

frame, all need to insured are appropriate and available.

The study employed purposive sampling which enable researcher to selected officers

and managers in different department concerning with cargo transportation such as

transport department, planning and management department, finance department and

information technology department this departments are the source of information

regarding the operation of cargo and passenger transportation. A researcher also

chose this procedure as the most useful technique in this study compare to the other

techniques because based on its judgementally procedure enabled researcher to

select official who specifically plays a vital role in the railway operations especially

cargo and passenger transport.

3.6 Data Collection Techniques and Tools

Data collection methods or techniques depend on the data sources including primary

and secondary source of data. In this study the primary data were collected through

face to face interview and for the most usage through questionnaire while the

secondary data were collected through document reviews especially the relevant

documents from TRL that documents information on cargo transport and income

realized on cargo transport service by railway

Data at hand are inadequately while dealing with the real life problem, therefore it

become necessary to collect data that are appropriate, Kothari (2004). In the

following first primary data and then secondary data sources expressed as followed:
 22

3.6.1 Primary Data

Primary data were collected through face to face interview administered by

researcher and through questionnaire with questions formulated based on the roles of

the railway in promoting cargo transportation.

3.6.2 Interview

Through interview, literature review utilized the interview method and enabled

researcher to pose many questions, and possibility to ask additional questions to get a

real understanding of the problem under the study through interview from participate

managers and officers at TRL.

3.6.3 Questionnaires

A questionnaire was the most important method where by primary data was

collected. Through this method the researcher list the required information based on

the objectives of the study, followed by questions which formed based research

required information.

3.6.4 Secondary Data

Secondary data was obtained through reviewing of relevant TRL documented

information’s based on the volume of cargo transported in past five years and income

realized for the cargo transported. Literature review was chosen because it helped to

access records for railway performance in various periods. Data from these

documents were summarized in note books and formed part of analysis.

 23

3.7 Data Cleaning

Data cleaning process done prior data analysis, where by the use of SPSS software

researcher able to detect and remove all major errors and unwanted data that appears

between variables, unwanted data was cleared in order to have quality data and

results. The procedure done by checking on the variables frequencies and percent’s,

as well as cross tabulation for variables, below are data cleaning test processed on the

cargo promotion. The variable go under test shows that the data is clean.

Table 3.1: Frequency and Percent Test for Data Cleaning

Cargo promotion

Valid Frequency Percent Valid Percent Cumulative Percent

Strongly disagree 13 26.0 26.0 26.0

Agree 33 66.0 66.0 92.0

Strong agree 4 8.0 8.0 100.0

Total 50 100.0 100.0

Research findings

3.8 Reliability and Validity of Data

Phelan and Wren(2006) defines reliability as the degree to which an assessment tool

produces stable and consistent results and validity as how well a test measures what

it is purported to measure.

The reliability of data measured by ensures that the selected respondents are the key

and proficiency one with cargo and passenger transportation. The researcher test the

results consistency by run the alpha test using reliability command in statistical

package for social science (SPSS).

 24

Table 3.2: Reliability Test Result

Reliability Statistics

Cronbach's Alpha Based on

Cronbach's Alpha Standardized Items N of Items

.842 .846 10

Source: Research findings

The result from the table 3.1 above with alpha (α .842) indicated that the consistency

of reliability of questionnaire is good.

3.9 Data Analysis Plan

Data were analysed and summarized in relation to specific objectives of the study

using statistical package for social science (SPSS), which made cross tabulation of

variable easy. Microsoft excels and histogram has been used to generate tables and

graphs.
 25

Table 3.3: Results for Variable Cross Tabulation

Cargo promotion * Improving economy Cross tabulation

Improving economy

A SA Total

Cargo promotion SA Count 1 3 4

% within Cargo promotion 25.0% 75.0% 100.0%

% within Improving 10.0% 7.5% 8.0%

economy

% of Total 2.0% 6.0% 8.0%

A Count 0 33 33

% within Cargo promotion 0.0% 100.0% 100.0%

% within Improving 0.0% 82.5% 66.0%

economy

% of Total 0.0% 66.0% 66.0%

SD Count 9 4 13

% within Cargo promotion 69.2% 30.8% 100.0%

% within Improving 90.0% 10.0% 26.0%

economy

% of Total 18.0% 8.0% 26.0%

Total Count 10 40 50

% within Cargo promotion 20.0% 80.0% 100.0%

% within Improving 100.0% 100.0% 100.0%

economy

% of Total 20.0% 80.0% 100.0%

From the table 3:2 the result obtain in SPSS by cross tabs two variables explaining

and showing the percentage and relationship between two variables which are cargo

promotion and economy improvements.

The percentages within cargo promotion represented by row percentage, improving

economy are represented by column percentage and total percent are overall percent.
 26

From the row percentage out of 4 participants who strongly agree TRL promote

cargo transportation, 3 of them strongly agree that TRL improving economy which is

equal to 75 percent. From the column percentage out of 40 participants who strongly

agree TRL improving economy strongly that TRL promote cargo transportation,

equal to 7.5 percent. On overall raw percentage out of all 50 participants, 40 of them

strongly agree TRL promote cargo transportation equal to 8 percent. While on

overall column percentage out of all 50 participants, only 40of all participant

strongly agree that TRL improving economy equal to 80 percent, lastly on cell

percentage out of all 50 participant, only 3 of them strongly agree that TRL promote

cargo transportation and improve economy.

 27

CHAPTER FOUR

RESULT AND FINDINGS

4.1 Overview

This chapter presents the findings of the study based on the answers from

questionnaires and from reviewing documents from TRL.

4.2 Respondent’s Profile

In this subsection, respondents were asked to indicate their gender, education, their

job position within TRL and departments in which they work.

4.2.1 Gender

In order to capture the respondents’ gender, they were asked to indicate whether their

gender represent male or female. The responses were as presented on the table

below:

Table 4.1 Respondents’ Gender

Frequency Percent Cumulative Percent

Male 32 64 64
Valid
Female 18 36 36

Total 50 100 100

Table 4.1 above shows that among the study respondents, male represented a bigger

number than female. A total number of respondents were 50 but females were 36 per

cent while male were 64 per cent. There was no gender bias in the selection of
 28

respondents. The difference in numbers came in as a result of available Managers

and Officers within TRL head office.

4.2.2 Respondents’ Levels of Education

To understand the respondents’ education status, they were asked to choose from

four options given on the questionnaire. The options were certificate, diploma,

bachelors’ degree and masters’ degree. The responses were as presented on the

following table:

Table 4.2 Respondents’ Level of Education

Frequency Percent Cumulative Percent

Certificate 0 0 0

Diploma 0 0 0
Valid
Bachelors' 38 76 76

Masters 12 24 24

Total 50 100 100

Information presented on table 4.2 above indicates that 76 per cent of all respondents

who participated in the study attained bachelors’ degree while 24 per cent attained

masters’ degree. None of the respondents indicated having a certificate or diploma.

4.2.3 Respondents’ Occupation

It was ideal to know the respondents’ occupation. The researcher asked them to

mention their job titles on the questionnaire. The titles were summarized and are

presented on the table below:

 29

Table 4.3 Respondents’ Occupation

Frequency Percent Cumulative Percent

Manager 5 10 10

Ass Manager 8 16 16
Valid
Accountant 2 4 4

Officers 35 70 70

Total 50 100 100

The 4.3 above shows that the number of TRL Officers who participated in the study

was bigger than Managers and Assistant Managers. The Officers were 70 per cent.

According to Ulrich (1997), in an organization junior staff represent a bigger number

than senior members of staff. This was true for TRL because there are more than five

Assistant Managers and Officers who work under one Manager.

4.3 Respondents’ Departments

The researcher wanted to know departments in which the respondents are working.

Each TRL employee who participated in the study mentioned the department in

which he or she works. The responses were summarized on the table below:

Table 4.4 Respondents’ Departments

Frequency Percent Cumulative Percent

Transport 5 10 10

Finance 8 16 16
Valid
IT 2 4 4

Plan & Management service 35 70 70

Total 50 100 100

 30

Information presented on table 4.4 above indicates that out of 50 TRL employees

who participated in the study, 41 (equal to 82 per cent) were drawn from transport

department. This department is the main department as it implements the core

business of TRL. Other departments are supporting the duties of Transport

Department.

4.4 The Roles of Tanzanian Central Railway Line

The researcher wanted to assess the role of Tanzanian railway line in cargo

transportation, employment and economic development of the country. Respondents

were asked to give their opinion through scoring some statements that are focusing

on assessing the role of the central railway line. Four rating scales were given for

making a choice. The scales are 1) strongly disagreeing = SD, 2) neutral=N, 3) agree

= A, and 4) strongly agree = SD. The scores were as presented on the table below:
 31

Table 4.5 Roles of Tanzanian Central Railway Line

Statistics
Frequency Percent

SD N A SA SD N A SA

Cargo promotion 13 0 33 4 26% 0% 66% 8%

Volume transported are reasonable 33 0 11 6 66% 0% 22% 12%

Improving economy 0 0 10 40 0% 0% 20% 80%

TRL pay attention on its Operations 8 0 36 6 16% 0% 72% 12%

Safety of transported cargo 0 0 48 2 0% 0% 96% 4%

TRL renovate infrastructure 1 4 39 6 2% 8% 78% 12%

No profit in transporting cargo 47 1 1 1 94% 2% 2% 2%

No overcharge 9 0 40 1 18% 0% 80% 2%

Not delude the customer 26 1 23 0 52% 2% 46% 0%

Reduce unemployment 0 0 28 22 0% 0% 56% 44%

Key: “SA” stands for strongly Agree, “A” stands for Agree, “N” stands for Neutral

and “SD” stands for strongly Agreed.

The findings presented on Table 4.5 above indicate that 66 per cent of TRL

employees who participated in the study agree that the central railway line promotes

cargo transportation in the country. Other 8 per cent of respondents strongly agree

with TRL promotion of cargo transportation. However 26 per cent of respondents

disagreed. From these responses therefore, the researcher concludes that the TRL

plays a significant role in promoting cargo transportation in the country.

In assessing the cargo volume transported by TRL, 66 per cent of TRL employees

who participated in the study said that the volume of cargo transported is not

reasonable. This means that TRL do not carry amount of cargo volume as expected.
 32

This was confirmed by the Transport Manager who said that in the last five years

(2010 to 2014) TRL transported a total of 1,065,891 tons of cargo which is 45 per

cent of actual capacity of TRL to carry cargo. Transport Manager was quoted saying

that “the volume of cargos transported by central railway line for past five years was

not satisfactory. The engines and the infrastructure used at the time were not in good

order. However the volume decreases and starts picking up again depending on the

conditions of engines and the infrastructure. But when remanufacture of engine start

effectively at Morogoro workshop and maintenance of railway then the volume of

cargo required per year will start to gain”.

Other employees had different opinion. A total of 11out of 50 employees (equal to 22

per cent) who participated in the study agreed that TRL carry enough cargo volume.

Another group of 6 out of 50 (equal to 12 per cent) said they strongly agree. When

the three groups are compared it is obvious that TRL does not transport enough cargo

volume to its full capacity.TRL is involved in transporting various forms of cargo

from one point to another most of cargo transported are:

Transit goods – imported goods at Dar es Salaam port transported to neighboring

country though Central Railway line Domestic goods – Goods transported from one

region to another along the region served by central railway line.POL (Petrol, Oil and

Liquids) i.e. Petrol and Diesel. Not only that but Central railway transport also raw

materials such as Cotton, Tobaccos, coffee which used in our industries and out of

countries. General goods also transported such as construction materials etc.

 33

From recent TRL report (December 2014), the researcher had an opportunity to

verify some information related to volume of cargo transported in the last five years.

The table below indicates the cargo volume covering the last five years:

4.5 Volume of Cargo Transported for Past Five Years

The volume of cargo transported for the past five years (2010 to 2014) was one of

the objective of the study, and the researcher want to examine the volume of cargo

transported for the mention period, The total number of tons transported was

obtained from TRL documentation, and below is the table showing the tons of cargo

transported in past five years.

Table 4.6Volume of Cargo in Tons for Year 2010-2014

Types of Cargos 2010 2011 2012 2013 2014 Total

Domestic goods 255,710 237,564 166,042 141,836 185,350 989,500

Transit Goods 480 29,444 31,982 12,505 4,978 79,389

Total 256,190 267,008 198,024 154,341 190,328 1,065,891

Information on table 4.6 above is presented in the diagram below for further analysis

and comparisons:
 34

Cargo Volume 2010 - 2014

300,000

250,000

200,000

150,000

100,000

50,000

0
2010 2011 2012 2013 2014

Domestic goods Transit Goods

Fig. 4.1 Volume of Cargo Transported by TRL for Past Five Years

Data presented on table 4.6 and figure 4.2 above indicates the following

observations:

More domestic than transit cargo has been transported by TRL in the last five years

by a difference of 907,113 tons

There was a decreasing volume of domestic cargo transported by TRL instead of

increasing. This is seen from the fact that in 2010 TRL transported 255,710 tons of

domestic cargo but went down to 185,350 tons in 2014. This is a fall by 27.5 per

cent of cargo volume

With regard to transit cargo, TRL started very low in 2010, where the volume of

cargo transported was 480 tons. But significant achievement was realized in the
 35

following two years 2011 and 2012 where a total of 29,444 and 31,982 tons were

transported to other countries. But in 2013 and 2014, transit cargo volume went

down again reaching 12,505 and 4,978 respectively

About the contribution of central railway line in the national economic development,

80 per cent of TRL employees agreed that the railway contributed to the national

economy. The Finance Manager confirmed this information by saying that the

central line is potential and capable of generating large amount of income within a

short time. For example in a period of one year from January to December 2014, the

railway generated a total of TZS. 28.2 billion, from its normal operations that

includes cargo and passenger transportation. Furthermore, the TRL Transport

Manager reported that:

The rail network continues to be important tools in achieving the government’s plan

of lifting the economy and reduce poverty by making sure that the transportation

policies are implemented well

The rail network has contribute to the government’s effort to achieve the millennium

goals as the network able to pass even to the rural areas where it make easy for the

farmers to get fertilizers and agriculture tools which are the back bone of the nations,

railway network has also helped the various farm, and industrials products to be sold

cheaply at rural areas

Train has capacity of carrying bulky goods and different types of cargoes at the same

time with affordable transport cost, as also shown on table 4.5 that 80 percent of
 36

employee agreed that the cargo transported at affordable cost. This allows traders to

reach market for their products at affordable costs

The employment of the railway workers has contributed to the promotion of capital

in social security funds by using the parts of their contribution to invest in various

development projects

TRL contribute to increasing GPD as the businessmen and farmer transport and sell

their goods and products that are subjected to value added tax (VAT)

The researcher wanted to know the feelings of the TRL employees who participated

in the study about the level of TRL attention to its operations. Findings revealed that

36 out of 50 employees who participated in the study (equal to 72 per cent) agreed

that TRL pays reasonable attention to its operations. One example of TRL attention

to its operation was given by Transport Manager who reported that maintenance of

engines and the railway line itself is done continuously. He also said that cargo

acceptance by TRL is done every day from 8 a.m. to 8 p.m. while the shipment is

done 24 hours as per TRL shipment schedule.

But there were some employees with different feelings about TRL attention to its

operations. A total of 6 out of 50 TRL employees who participated in the study

(equal to 12 per cent) strongly agreed that TRL pays attention to its operations. But 8

others (equal to 16 per cent) strongly disagreed. It means to them that TRL is not

paying full attention to its operations.

On cargo safety, a total of 48 out of 50 TRL employees (equal to 96 per cent) who

participated in the study agree that TRL assures cargo safety. Other 2 TRL
 37

employees who participated in the study (equal to 4 per cent) strongly agreed that

TRL assures cargo safety. Cargo safety was reported by TRL Transport Manager to

be among TRL top priority because it helps to win cargo owners confidence. Proper

handling of cargo starts from the point of receiving cargo, storage, loading to the

train vehicles and during offloading. There are employees with specialized skills on

handling different types of cargo.

The researcher wanted to assess TRL employees’ feelings about maintenance of

infrastructure. A total of 39 out of 50 TRL employees (equal to 78 per cent) agreed

that TRL makes regular maintenance of its infrastructure. But 6 out of 50 TRL

employees (equal to 12 per cent) who participated in the study strongly agreed that

TRL makes regular maintenance of its infrastructure. Other 4 employees out of 50

who participated in the study (equal to 8 per cent) were neutral. They did not have

any comment about TRL infrastructure renovation or maintenance.

The Transport Manager reported that in the last five years, the central railway line

faced difficulties in operations due to the use of outdated engines and old

infrastructure. This prevented them from reaching their goals. But from 2014 TRL

started to maintain the engines and renovate the central railway line. Now TRL

started to reach the planned goals.

TRL is making significant profit from cargo and passenger transportation. This was

reported by 47 out of 50 TRL employees equal to 94 per cent. This is because

railway transport is economical. It moves large volumes of cargo and passengers at

one time. It is more economical for large volumes of cargo and passengers travelling

long distance. The Assistant Transport Manager said that “cargo transported through
 38

central railway line take an average of 3 days from Dar es Salaam to Kigoma and

Mwanza. The time is actually shorter compared with the time taken by long road

vehicle.

The researcher wanted to get TRL employees’ opinion about how they view the cost

of cargo transportation. A total of 40out of 50 employees (equal to 80 per cent) agree

that the cost of cargo transport charged by TRL is reasonable. Other 1 out of 50

(equal to 2 per cent) respondents strongly agreed but other 9 out of 50 respondents

(equal to 18 per cent) said they strongly disagree. The researcher thinks that this

question needs can be answered better by companies or individuals who use TRL to

transport their cargo. Further study may also be needed to know cargo transport

charges charged by lorry owners who use road transport.

In assessing whether TRL delude customers, 26 out of 50 respondents (equal to 52

per cent) said that TRL does not delude customers by saying they strongly disagree.

Another group of 23 out of 50 respondents (equal to 46 per cent) agreed that TRL

does not delude customers. 1 respondent out of 50 (equal to 2 percent) neither agree

nor disagree that TRL does not delude customers. From these findings, it shows that

TRL is transparent in handling customers with their needs.

TRL as an important player in the transport sector is expected to contribute towards

employment creation. 28 respondents (56 per cent) agree that TRL contributes

towards employment creation in the country. Another 22 (44 per cent) said they

strongly agree to TRL contribution to employment. There were none of respondents

strongly disagreed or being neutral. It is generally seen from these findings that TRL

contributes towards employment.

 39

4.6 Challenges Faced by TRL in Cargo Transportation

TRL as many other companies conducting service businesses, faces challenges in

their operations. Researcher of this study was eager to examine the challenge facing

Tanzania central railway in promoting cargo transportation, below is the table show

some challenges TRL facing in their operation.

Table 4.7Challenges Faced by TRL in Cargo Transportation

Challenges Mentioned out of 50 respondent Percent

Shortage of Engineer’s 33 66%

Lack of Modern Technology 32 64%
Outdated Engine and Wagons 40 80%
Poor infrastructure 36 90%
Lack of Operating Fund 35 70%
Shortage of experience Stuffs 39 78%
Shortage of Locomotive and
48 96%
wagon
Competition from road Track 31 62%

It was learned from the Responded Department, that TRL is experiencing many

challenged in the entire operations of cargo transportation in central railway line.

Among of the common challenges are the difficulties of getting train locomotives

and wagons, which are compatible with technology and infrastructure capacity of an

existing railway line. Where by 96 percent of the participants mentioned the same.

While the 90 percent of participants mentioned that the existing railway line is below

railway standard, which is80pound per yard. Not only below standard but it has
 40

many bridges that has low ability of passing heavy load, This is because there is no

continuous maintenance done on bridges.

The other challenge TRL facing is outdated of equipment used as shown in table 4.7

above 80 percent of participant mentioned. It becomes difficult to obtain spare parts

needed for maintenance. Even when the parts are available, it takes longer time to

repair the equipment.

Not only that but also there is shortage of Engineers and experience staffs in the

entire operation who are proportional with modern technology as see on the table

above more than half of the participants claim the same. Technical problem and

shortage of engineers is the other challenges claimed where are needed to travel from

one location to another to fix problem whenever arise.

The other challenge which also is main reason for the delay was the shortage of

engines that are needed to pull the cargo vehicle up to the area of offloading the

cargo. An average consumption of the engine was 220 kilometer per day compare to

the target of 460 kilometer par day.

These challenges causes serious consequences including the fact that the cargo train

takes as much as twice the time on the way as well as failure to resist commercial

competition with road freight trucks as it takes shorter time than cargo train.

4.7 Cargo Transport Needs by Central Railway Line in Tanzania

Tanzania central railway line is an important link to connect all regions in Tanzania

with Dar es Salaam harbor as reported by Transport Manager. The railway is also

potential to support cargo transport for six neighboring landlocked countries of

 41

Zambia, Malawi, Burundi, Rwanda, Democratic Republic of Congo and Uganda.

Arrangement can be made to have points where cargo can be offloaded and moved

by road or sea to those countries.

Amount of revenue gained through cargo transport is evidence that the central

railway line is highly needed. The researcher was able to access financial information

for 2014 indicating cargo transport revenue. The table below presents TRL financial

revenue generated through cargo transport in 2014:

Table 4.8 Revenue Collected by TRL through Cargo Transport in 2014 (in Billions)

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec T

TSZ

0.71 0.64 0.71 0.82 1.50 1.13 0.79 1.23 1.09 0.80 1.24 1.20 11.86

Information presented on table 4.7 above indicates that TRL generated more than 13

billion in one year. This means that if the TRL address most of the challenges faced,

it will make more revenue in a year. Such revenue was earned through transporting

both domestic and transit goods going to neighboring countries or from neighboring

countries to the Dar es Salaam harbor.

According to TRL annual report for 2014, the company transported a total of

1,065,891 tons of cargo for five years from 2010 to 2014. But the TRL Transport

Manager said that this volume is just 45 per cent of central railway line capacity to

transport cargo. The researcher asked TRL members of staff who participated in the

study on whether or not this amount of cargo is reasonable. Reasonability of cargo

 42

transport in this case means a comparison between actual needs for cargo transport

by the central railway line and the actual volume of cargo that have actually been

transported.

Responses from TRL members of staff presented on table 4.5 show that 66 per cent

strongly disagree with the statement that says the cargo volume transported by

central railway line is reasonable. This means that there is more demand for cargo to

be transported by the central railway line. The central railway line is potential to

transport more volumes of cargo because there is high demand.

It observed from table 4.5 that the study respondents who said the cargo volume

transported by TRL is reasonable are less than half of those who strongly disagreed.

This concludes that there is high demand for cargo transportation by the central

railway line. The railway has a unique advantage to transport domestic and transit

goods, finished goods and raw materials.

 43

CHAPTER FIVE

DISCUSSION OF THE FINDINGS

5.1 Introduction

This chapter presents discussion of the study findings. It makes reference to some

authors who contributed to the theories and empirical evidence for this study.

Discussion of findings is presented based on the specific objectives of the study.

5.2 Cargo Transport Needs by Central Railway Line in Tanzania

The study revealed that the central railway line is able to transport 45 per cent of

cargo compared to its full capacity. This means that there is more cargo available for

transportation by the railway. It was also learned from the TRL staff that the central

railway line is not transporting reasonable volume of domestic and transit cargo.

As learned from Issa (2013), railway transport is critical to transport from one point

to another. Transporting cargo by rail is considerably cheaper than other modes of

transport. This is why companies such as Bakhresa Group, Mohamed Enterprises and

Gapco in Tanzania are using TRL to transport their cargo. The central railway line in

Tanzania is potentially situated to handle and transport cargo to other land locked

countries of Zambia, Malawi, Uganda, Rwanda, Burundi and the Democratic

Republic of Congo.
 44

5.2.1 The Actual Volumes of Cargo Transported by the Central Railway Line

in the Last Five Years

Information obtained from TRL Transport Manager indicated that cargo volume

transported in the last five years (2010 to 2014) amounted to 1,065,891 tons. This

amount of cargo sounds to be high but TRL Accountant and the Transport Manager

said that this volume is below TRL capacity by 55 per cent. This is in line with

Wittke (2011) who argue that it is necessary to assess an effectiveness of railway

transport needs before setting up targets for passenger or cargo transportation. The

researcher for this study is also agreeing with this author that the growth of railway

transport sector is partly determined by amount of cargo transported over a defined

period of time. The higher the amount of cargo transported, the higher the revenue

earned hence high profitability of Railway Company.

5.3 Challenges Facing Railway Transport in Tanzania

Findings from the study indicate that railway transport is facing some challenges that

negatively affect its operations. The challenges include tear and wear of the railway

line itself, old engines which are losing its normal capacity and factors associated

with railway line width. The width is reported by TRL Transport Manager to be

smaller than the current international standards.

The challenges that are faced by TRL are different in nature from the challenges

faced by railway system in Nigeria. An empirical study by Igwe et al (2013)

indicates that public railway system in Nigeria is affected by poor communications

within the railway company, government interference with management structure,

 45

lack of freedom to set tariffs, underfunding, technical problems and inflexible

bureaucracy

For a railway company to be effective and profitable, it has to critically examine its

internal and external challenges and establish a clear plan to address them. This

statement correlates with scholars Firzli and Nicolas (2013) who explain that

information generated during such assessment will inform strategies to improve

operations and decisions to invest within the railway company. A continuous review

of railway operations and the infrastructure services will give room for an improved

cargo and passenger transport.

 46

CHAPTER SIX

CONCLUSIONS, IMPLICATIONSAND RECOMMENDATIONS

6.2 Overview

This chapter presents conclusion and recommendations for the study. They are

presented based on the specific objectives of the study.

6.2 Conclusion

6.2.1 Cargo Transport Needs by Central Railway Line in Tanzania

This specific objective was set up in order to guide the study to assess the actual

needs of cargo transportation through central railway line managed by TRL. It was

not possible to get a straight forward figure of cargo that needs to be transported by

central railway line. But it was possible to get an estimate through assessing the

actual capacity of TRL to transport cargo to both domestic and international

destinations.

In the last five years, 2010 to 2014, TRL transported a total of 1.065 million tons of

cargo to both domestic and international destinations. This was reported by TRL

Manager to be under TRL capacity. It was just 45 per cent of full capacity. Through

normal calculations, full capacity here will be 2.368 million tons of cargo. The

researcher for this study takes this cargo volume as cargo transport needs for the

central railway line. The most reliable information about the needs for cargo

transport by central railway line could have been obtained through reaching out to

owners of cargo who want to move them to various destinations. This was out of

scope for this study.

 47

6.2.2 Volume of Cargo Transported by Central Railway Line in the Last Five

Years

It was one of specific objectives of this study to examine the actual volume of cargo

transported through central railway line in Tanzania. Data extracted from various

documents and through interview with the TRL Transport Manager revealed that

TRL transported cargo to both domestic and international destinations. A total of

986,502 tons of domestic cargo were transported in the last five years. For transit

goods, TRL transported 79,389 tons of cargo. In total, TRL transported 1,065,891

tons of cargo in the last five years from 2010 to 2014 to both domestic and

international destinations.

6.2.3 Challenges Affecting Railway Transport in Tanzania

Under this specific objective of the study, the idea was to learn the challenges that

affect railway transport in Tanzania. But it was not the scope of this study to reach

out to another railway company in Tanzania by name of Tanzania Railways

Authority (TAZARA). But through learning from the central railway line under TRL,

the researcher is able to present the following challenges that affect railway transport

in Tanzania particularly the central railway line:

It is difficult to get train engines that are compatible with technology and

infrastructure capacity of an existing railway line. The existing railway line is below

80 pound per yard. This is outdated and it is an old fashion.

The ability of most railway bridges to pass heavy loads is low. This is because of low

repair work done on bridges. The construction of Tanzanian central railway line
 48

started in 1905 and reached Kigoma in 1914. This means that it is old and its

infrastructure including the bridges are also old.

Much equipment used is outdated such that it becomes difficult to obtain spare parts

needed for maintenance. Even when the parts are available, it takes longer time to

repair the equipment.

6.2.4 General Conclusion

Despite of some significant challenges that affect the central railway line, the study

realized that the central railway plays a big role in improving cargo transportation in

Tanzania based on the TRL performance of five past years (2010 – 2014). It

contributes towards economic activities through transporting goods from one point to

another.

6.3 Implications of Research Findings

Based on the data and conclusion draws, these findings have several significant

implications in the following observations and suggestions

TRL should make a plan to rebuild existing engines, purchase new engines and

provide regular training to engineers on new technology in order to meet new

standards and move parallel to the technology changes.

TRL should make complete repairs of the rail road and bridges. This will increase the

bridge ability of passing heavy loads. Improved rail road infrastructure reduces the

chances of accident while increasing train speed

 49

TRL should also increase numbers of wagon to make sure that the available wagons

are compatible to transport demand. This will satisfy customer and improve volume

of cargo to be transported.

6.3.1 Further Studies

This study, naturally, could not address all the aspects related to role of railway in

promoting cargo transportation. Although a number of valid and critical issues were

seen in due course of the study and are worth to be considered for a better

understanding of cargo transportation and its improvements. This being the case, the

study proposes the following areas that need to be ventured on future researches

It would be worthy investigating the symmetry between daily customer demand and

railway transportation capabilities. This could not be fully accomplished by this

research because among of 274 wagons planned to be purchased for covering daily

demand, only 124wagons have received.

Similarly it would be worthy investigating the exact incomes accumulated in

passenger’s transportation as a result of income generated by railway transportation,

the amount obtained and how it is a supplement to the TRL revenue would be

interesting to comprehend.

6.3 Policy Recommendations

TRL with support from the government should consider upgrading railway line to

standard gauge which is internationally recognized and give desired priority to the

landlocked countries to use port to import and export their goods so that the benefits

occurred is enhanced and sustained.

 50

This will ensure that the desired improvement in cargo promotion is accurately.

TRL should develop a plan that lay down strategies to overcome competition from

road trucks. One of the strategies may include proper marketing of TRL cargo

transport services and reach out the companies and individuals who need to transport

their cargos but they are not aware of TRL transport service.

Similarly it is recommended that legal institution and framework needs to be revised

to ensure that political motives have limit interference on the efficiency and

sustainability of the cargo transportation.

 51

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 55

Appendix I

Appendix 1: Questionnaire

My name is Elinikunda Andrew Nkya I am currently in the process of writing my

dissertation for the completion of a Master Degree in Project Management of the

Open University of Tanzania. My research topic based on “The Role of Tanzania

Central Railway line in promoting cargo Transportation. Your assistance in filling

and returning the questionnaire is greatly valued. The responses are completely

anonymous and confidential and are for academic purposes only.

SECTION A: RESPONDENT’S PROFILE

Please tick in the boxes provided

Personal data

1. Gender or the respondents

a) Male

b) Female

2. Respondents level of education

a) Certificate

b) Diploma

c) Degree

d) Masters

3. Occupation………………………………

4. Department……………………………….
 56

SECTION B: Contribution of Tanzania central railway line in stimulating cargo

transportation and develop economic in Tanzania.

Expectations

Give a Score to Each Expectation Out of 4 Points

The following set statements relate to your expectations about economy. For each
statement, please show the extent to which you expect your company to show on
each statement.

DIRECTIONS: Indicate your true expectations by choosing a score from ‘1’

strongly disagree to ‘4’ strongly agree.

Scale: (1 = strongly disagree, 2= neither disagree nor agree, 3 = Agree, 4 = strongly

agree).

S/N Question/Item Ranking

1 2 3 4

1 Central railway line promoted cargo transportation from last

5yrs

2 The volume transported by central railway line are reasonable

3 Central railway line builds an interest in improving economy

4 Central railway line builds an interest in improving economy

5 TRL pays attention to its operation

6 TRL looks after the safety of transported Cargo

7 TRL pay attention in renovating infrastructure

8 Central railway line did not gain profits in transporting cargo

9 TRL not overcharge their goods or services

10 TRL does not delude the customers

11 Central railway line reduces unemployment in the country

 57

12: What others approach do you consider as most critical to influence the
improvement of cargo transport by central railway line

a)……………………………………………

b)……………………………………………

c)……………………………………………

d)……………………………………………...

e)……………………………………………….

What challenges faced by TRL promoting Cargo Transportation?

a)……………………………………………

b)……………………………………………

c)……………………………………………

d)……………………………………………...

e)……………………………………………….

Thank you for your Cooperation

 58

Appendix II

TRL TRAFFIC PERFORMANCE FOR 2010 - 2014

COMMODITIES 2010 2011 2012 2013 2014
Domestic Traffic:
Cement 22,600 8,560 9,720 8,360 16,120
Coffee 0 764 0 0 0
Cotton 48 0 0 0 0
Cotton Cake 1,422 1,400 225 0 0
Fertilizer 39,180 15,680 9,364 2,278 5,440
General Cargo 35,510 49,602 19,919 31,628 26,192
Grains 8,725 21,296 37,052 18,793 49,403
Gypsum 1,119 3,680 2,521 5,490 1,800
Livestock 223 171 0 157 460
Maize 20,460 50,116 40,369 25,340 17,080
POL 23,743 32,036 12,454 20,272 21,803
Salt 4,080 8,000 6,160 6,000 4,440
Sugar 760 760 1,800 1,640 1,960
Timber and Logs 2,014 1,408 2,351 1,620 4,082
Tobacco and Cigarettes 0 6,635 5,210 1,747 2,545
Parcels 1,540 1,896 3,377 3,151 2,105
Total Domestic 161,424 202,004 150,522 126,476 153,430
Transit Traffic:
General Cargo Up 28,684 31,682 10,905 4,469
Containers 480 720 300 1,520 509
Total transit Up 480 29,404 31,982 12,425 4,978
Transit Down 0 40 0 80 0
Total Transit 480 29,444 31,982 12,505 4,978
Total invoiced Traffic 221,030 239,208 184,264 138,981 158,408
East Africa Rly Hauliers 35,160 27,800 13,760 15,360 31,920
Total TRL Commercial 256,190 267,008 198,024 154,341 190,328
Summary:
Dry Cargo 231,744 234,081 185,270 132,382 167,556
Containers 480 720 300 1,520 509
POL 23,743 32,036 12454 20,292 21,803
Livestock 223 171 0 157 460
Total Commercial 256,190 267,008 198,024 154,351 190,328
 59

Appendix III

TRL PROVISIONAL REVENUE FOR THE PERIOD FROM 01/01/2014 - 31/12/2014

APENDIX 1
Figures in thousands "000"

TOTAL TOTAL
FOR FOR
S/N DESCRIPTION JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC AVERAGE 2014 2013

1 REVENUE
Freight
Revenue 709,191 642,534 714,677 818,357 1,496,862 1,133,970 788,971 1,225,514 1,087,321 796,861 1,237,769 1,098,194 979,185 11,750,221 11,592,000
Passenger
Revenue 100,093 41,016 43,680 43,884 142,701 385,187 597,716 792,608 450,891 603,693 800,534 455,400 371,450 4,457,403 6,920,000
Operating
Revenue 809,284 683,550 758,357 862,241 1,639,563 1,519,157, 1,386,687 2,018,122 1,538,212 1,400,554 2,038,303 1,553,594 1,350,635 16,207,624 18,510,000
Other
Income 0 0 0 0 3 20 286 68 3 290 69 4 62, 743 240,000

Sub Total 809,284 683,550 758,357 862,241 1,639,566 1,519,177 1,386,973 2,018,190 1,538,215 1,400,844 2,038,372 1,553,598 1,350,697 16,208,367 18,750,000
Government
Grant 1,00,648 1,000,648 1,00,648 1,00,648 1,00,648 1,00,648 1,000,648 1,000,648 1,000,648 1,000,648 1,000,648 1,000,648 1,000,648 12,007,776 12,000,000

Total
Revenue 1,809,932 1,684,198 1,759,005 1,862,889 2,640,214 2,519,825 2,387,621 3,018,838 2,538,863 2,401,492 2,401,492 2,554,246 2,351,345 28,216,143 30,750,000