Elevator Technology
MAX
The game-changing
predictive maintenance
service for elevators.
2 Rubric dolor amnet sit
“In a MAX-connected city,
elevators will run more
consistently, offering
additional availability,
meaning minimal stress
and more quality time.”
03
Real-time predictive maintenance –
an industry-first from thyssenkrupp. 07
C
ontents
05 Keeping people moving
06 The game-changing solution
07 Real-time predictive maintenance
08 Maximizing the benefits
10 MAX features
12 Optimized service quality
14 The future is now
04
05
Keeping people moving
in a rapidly urbanizing world.
An urbanized planet.
3
By 2050, 70% of the world’s population will
70
live in cities. As our urban populations grow
and our cities become denser, they are also
getting taller. Since 2000, the number of
high-rises (>200 m) has tripled and over
% of the global population
will be living in cities
by
180 buildings currently under construction
are more than 250 m tall. All this means that
the importance of elevators is also increasing.
2050 people d
to citie
3 30Y
More than 12 million elevators make seven
70 %
billion trips and move one billion people daily, of the global population
will be living in cities
BUILDINGS ARE GETTING BILLION
making the elevator the world’s most widely
by
2050
used (and safest) means of transportation.
move people due to
TALLER
3.2m Number of elevators
to cities during the next
China per country 30YEARS
BUILDINGS ARE GETTING
TALLER
Burj Khalifa
Petronas Towers
Shanghai
Efficient mobility is essential.
85
Empire State
%
24,00085
In fast-paced urban environments, time is of
Burj Khalifa Tower
Petronas
Shanghai
the essence, and efficient mobility is essential.
TowerTower
Tower
Empire State
%
24,000
Elevator downtime has a massive impact on
Towers
this efficiency. In a single year it is estimated
that globally elevators are unavailable or out 828m
1m 632m 880k443m Each day the floorspace theEach day
452m
of service for a cumulative total of 190 million
hours – a figure so huge it is barely tangible.
828m
2010
632m
2010
2015
USA
452m 443m
2015 1931 1998
1998 660ksize540k
Spain 1931 size of M
of Manhattan is being built
Germany
South 370k
Korea Brazil
Need for improved elevator availability.
BUILDINGS consume
40% of the world’s energy
190 MILLION
HOURS
cumulative time the world’s
Clearly, there is a disconnect between traditional ELEVATORS = 10% of this elevators are ‘unavailable’
elevator maintenance procedures and the needs due to service maintenance
of today’s urban environment. Although elevator BUILDINGS consume
maintenance technology had evolved to usage- 40% of the world’s energy
based concepts by the 1990s, it is no longer
adequate for today’s world. Something dramatic
is needed to improve elevator availability. That
16.6 years ELEVATORS = 10%
Cumulative ofwasted
time this by New York City
workers waiting for an elevator in 2010
game-changer is MAX.
16.6 years Cumulative time wasted
workers waiting for an e
06
MAX: The game-changing
solution to maximize elevator
availability.
Applying the Internet of Things (IoT) to elevator maintenance, experts from thyssenkrupp
and Microsoft spent two years developing MAX, the industry’s first real-time, cloud-based
predictive maintenance solution. MAX leverages the power of Microsoft Azure, a cloud
platform developed to advance IoT, in order to create a truly game-changing predictive
maintenance service with the power to maximize elevator uptime.
Smart technology to the rescue.
In recent years, the massive advances in smartphone and mobile
Internet technology have revolutionized the way we live our lives.
Now, IoT is giving everyday objects network connectivity, allowing
them to send and receive data. By the end of the decade, as many
as 50 billion machines (including computers and mobile devices)
will be connected to the Internet, and IoT communication between
these portals is already well underway. In 2013, thyssenkrupp
Elevator and Microsoft realized the game-changing potential of
applying IoT to solve urban mobility challenges. Although the
technology for data-driven maintenance had existed for more than
a decade, it was cost-prohibitive. But now, ultra-fast, low-cost
computing and data storage cost a fraction of what they did a few
years ago, and have made the Big Data required for data-driven
elevator maintenance commercially feasible.
3.2m Elevators are
12
the most used
and safest form
of transport million
in the world
will be connected to the internet by 2020 elevators in the world today
1 BILLION PASSENGERS a day
b
07
Real-time predictive
maintenance –
an industry-first
from thyssenkrupp.
MAX in action.
This is how MAX works in practice:
Data collected. Precise diagnoses. Predictive intervention.
Machine data, such as This data is sent to the Precise and predictive
door movements, trips, cloud where unique diagnostics are delivered to
power-ups, car calls, algorithms analyze it for the technician in real time,
error codes, etc., is patterns and compute the indicating where intervention
collected from MAX- equipment’s operation is required.
connected elevators and the remaining lifetime
worldwide. of components.
Scaling new heights in elevator maintenance.
MAX will take elevator availability, reliability and efficiency to new heights.
By analyzing data from all MAX-connected elevators worldwide, MAX’s
machine-learning capability converts every present-day issue into meaningful
data in order to deliver a fully predictive and preventive maintenance service
for elevators as well as for escalators.
08
Maximizing the benefits –
for elevator users,
owners and operators.
The combination of cloud technology, Big Data and machine learning
makes MAX an invaluable asset for building owners and custodians.
And the benefits MAX brings get bigger and better over time.
Increased uptime.
MAX increases overall
elevator
3.2m availability, Elevators are
serving as an unparalleled
means of improving
building efficiency.
the most used
and safest form
of transport
in the world
1 BILLION PASSENGERS a day
12 million
elevators in the world today
2 TIME YEARS
DEVELOPMENT
1m
MAX
billion
24,000
7
660k
250k Number
of trips
Number of elevators make
Germany
China
USA
Spain
elevators every day will reduce out-of-service elevators by half
per country
.2 BILLION DO
NU
NDERGR
O
UN
N
LO
motor vehicles in the world today
09
Enhanced safety and reliability.
Elevator safety and reliability are
further improved as any anomalies are
immediately reported to a technician –
Better capacity for planning. and when MAX is in full predictive mode,
Moving from reactive troubleshooting will be reported even before they occur.
to proactively preventing failures, MAX
provides advance information about the
wear and tear of elevator components,
allowing you to anticipate and plan for
future costs and schedule disruptions.
All-round advantages.
The benefits of maximizing elevator
uptime will be felt not just by users
through less time wasted and
businesses through productivity
gains, but also by building owners
and custodians. After all, state-of-the- Faster service.
art, MAX-maintained elevators where Precise fault diagnoses and possible
downtime has been reduced by half solutions sent to the technician in real
add to the appeal of any building. time ensure that a solution is found
quickly and service disruption times
are minimized or even eliminated.
More transparency.
MAX gives you the benefit of data-driven
maintenance service based on clear
and transparent data and hard facts. Prolonged elevator lifetime.
Real-time information about your An enhanced maintenance service supported by MAX will ensure optimized
elevator’s operations, performance and maintenance for all elevator components, thus prolonging your elevator’s
service history are readily available. overall lifetime.
010
MAX features.
011
Multiple-year capital expenditure
planner:
In the near future, the wear and
tear of elevator components will be
predicted via the unique algorithms
MAX uses. Hard facts on required
repairs or replacements that are
readily at hand can help you to plan
your budgets well in advance, and
are especially useful in planning
the replacement of expensive
components, such as ropes or doors.
24/7 availability of data:
Clear and transparent elevator
information, including elevators in
service and their availability levels,
are always at hand. MAX also
records service data, such as the
number of maintenance visits and
dates of visits.
Callback patterns:
MAX recognizes patterns between
callbacks through continuous
data analysis, enabling proactive
contact with the customers to
resolve the problem.
Service button:
The technician activates this digital button so
that you can see in real time that your service
request was answered and your elevator is
being serviced.
Back-in-service signal:
The technician activates this signal to inform
you that your elevator is available again.
Counters for trips and door movements:
How many trips has an elevator made? How
many door movements have there been?
Counters that clearly record this information can
help customers and technicians see where and
why any overuse or wear and tear occurs.
10
2 TIME YEARS
DEVELOPMENT
2
50
TIME
+
YEARS
DEVELOPMENT
thyssenkrupp
Microsoft
ENGINEERS
50
& DATA SCIENTISTS
involved in the R&D of MAX
Optimized service quality.
MAX MAX ca
centurie
MAX MAX marks a game-changing moment in theout-of-service
will reduce relationship between
MAX can release
elevatorselevator
by half
service providers and customers, transforming a previously reactive service
into a more positive, proactive approach.
duce out-of-service elevators by half
centuries in available elevator
hours for every year of operation
108 hours fo
A good service gets even better.
With this digital-age partner at their side, thyssenkrupp’s global
team of 24,000+ highly trained service engineers will be able to
offer an optimized service to minimize elevator downtime and
thysse
related stress. engin
Maximum support.
This data-driven solution enhances the expertise of thyssenkrupp’s
thyssenkrupp global service
service technicians. By supporting their technical skills and
knowledge with hard facts and machine-learning power, MAX gives
engineers who will use MAX
them more time to meaningfully interact with customers and
improve the quality of each maintenance visit.
11
12
The future is now:
thyssenkrupp Elevator –
a MAX step ahead.
In 40 short years, we’ve become one of the world’s leading elevator companies with unique
engineering capabilities, offering next-generation solutions like MULTI, the rope-less elevator,
ACCEL, an accelerated people mover, and MAX, a cloud-based predictive maintenance
service. Whether building a new state-of-the-art system or optimizing and modernizing
existing ones, our solutions deliver crucial energy and time efficiencies, helping to address
the challenges of urbanization and transform cities into the best places to live.
Over 900
50,000+
Customers in
150
countries
sales and
service
locations employees
A trusted partner
We support our customers throughout their project lifecycle, from Through our internal technical support function, ITS (International
the design to the end-of-life phase. Every step of the way, we strive Technical Services), thyssenkrupp trains its service technicians in
to fully understand their needs and consistently deliver the safest, a multibrand portfolio, enabling them to successfully service more
highest quality passenger transportation solutions, maintenance and than 1.2 million units under maintenance.
modernization packages.
thyssenkrupp – the diversified industrial group
Driven by global megatrends such as urbanization and the need for efficient use of environmental
resources, our global community of more than 160,000 colleagues works together with our
customers to harness our engineering expertise and strive for technological and business solutions
that satisfy the demand for “more” in a “better” way.
Find out more: www.thyssenkrupp.com
13
One World
Trade Center
We provide smart and innovative
products for a wide variety of
applications:
• Passenger and freight
elevators
• Escalators and moving walks
• Passenger boarding bridges
• Stair and platform lifts
• Customized service and
modernization solutions
Mercedes Benz
Makkah Clock Tower / Source © SL Rasch
thyssenkrupp Quartier
Elevator Technology
thyssenkrupp Elevator AG
ThyssenKrupp Allee 1
45143 Essen
Germany
www.thyssenkrupp-elevator.com
thyssenkrupp Elevator - 10/2019. Reproduction, reprint and storage only with authorization of the editor.
