TECHNICAL DOCUMENTATION LIBRARY HELP

Table of Contents

1 Introduction ..................................................................................................................................... 3
2 What’s New ? .................................................................................................................................. 3
3 Profiling for the Technical Documentation Library ......................................................................... 3
Navigation Language ....................................................................................................................... 4
Documents Language ...................................................................................................................... 4
Current Market................................................................................................................................ 5
4 General Information about the TDL ................................................................................................ 6
Feature Improvements.................................................................................................................... 6
5 Software Configuration and Recommendation .............................................................................. 6
6 Using the Technical Documentation Library ................................................................................... 7
Technical Documentation Library access via Business Portal ......................................................... 7
Welcome Page................................................................................................................................. 9
TDL Features.......................................................................................................................... 10
My Favorite Selections .......................................................................................................... 11
Document Search Page ................................................................................................................. 12
Your Selection ....................................................................................................................... 12
Free Search ............................................................................................................................ 12
Navigation panes (Facette boxes) ......................................................................................... 12
Listing .................................................................................................................................... 16
Save Selection ....................................................................................................................... 17
Create or Update a Cart ........................................................................................................ 17
File Naming............................................................................................................................ 19
Carts and Selections ...................................................................................................................... 20
My Carts ................................................................................................................................ 20
My Selections ........................................................................................................................ 22
Archive........................................................................................................................................... 23
Feedback ....................................................................................................................................... 23
Subscription Feature ..................................................................................................................... 24
Help Using the TDL ........................................................................................................................ 24

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7 Documentation packages (Public Cart for Download) .................................................................. 25

Download the documentation package ........................................................................................ 25
How to search text in pdf documentation package? .................................................................... 26
8 Questions/Answers and Known Issues.......................................................................................... 28
How to get all document related to a product and release ? ....................................................... 28
How to get off line search ? .......................................................................................................... 28
Could not find a chapter, feature, or hardware in OXE documents ............................................. 28
How to find available translation for a document ? ..................................................................... 28
How to select all User Guide and Manual in one click ? ............................................................... 30
How to find a document with a search containing several words ? ............................................. 30
How to improve the search ? ........................................................................................................ 31
How to get a the list of existing documents - global taxonomy or cartography ? ........................ 31
How to find the number of documents in a listing ?..................................................................... 32
How works the Cart Download ?................................................................................................... 32
E-mail URL ..................................................................................................................................... 32
What CD-ROM means for technical documentation ? .................................................................. 32

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1 Introduction
This document has been developed to help the Business Portal user understand the way the new
Technical Documentation Library (TDL) works.
It provides an explanation about the various TDL web pages available within the Business Portal, plus
detailed information about the documentation database itself. It also provides useful tips and
workarounds for using the search functions.

2 What’s New ?
New with the Technical Documentation Library in 2015
- Public Cart for Download
o This is a new reference Book that allows finding quickly all existing document
packages. It contains all documents associated with a product and release. The
packages contain Off Line search Tool.see section Documentation packages (Public
Cart for Download)
- OFF Line Search Tool with Public Cart for Download
o This package is a ZIP file for easy download of a dedicated solution OXE, OXO or OT. It
contains an embedded search tool. See section How to search text in pdf
documentation package?
- Subscription
o Being informed of documentation update inside the TDL is now possible since first of
January 2015.
o Every month an email is sent and lists all new update and allows an easy click to open
new document. See section Subscription Feature

3 Profiling for the Technical Documentation Library

There are three specific parameters within the Business Portal Web Site (BPWS) profile that may
impact the view settings, listings and search features of the technical documentation.
Those parameters are accessible and manageable from the Languages and Markets drop down
menu at the top of the Business Portal page.

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Navigation Language
The Navigation Language parameter is used to set the preferred language for browsing the Business
Portal. The TDL is now hosted in the Business Portal and the TDL language for the browser will be the
same.

Documents Language
The Documents Language parameter is used to set the default language that will be used for the first
listing of documents.
The Document Language selected may restrict the number of documents listed. For example, if the
Documentation Language is set to Hungarian, you may only see 50 documents listed, even though
there are over 100 documents available if all the languages and publications are included. It is
recommended to set the parameter to English to display the complete set of documents.
See Language on page 15.
Note: To change the Documents Language to another language in the TDL and not in the Business
Portal, you must first select another language in the Language navigation pane (or Facette
box) and then remove the former document language from the selection. See Your Selection
on page 12.

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Current Market
The Current Market parameter is used to define the market for the Business Portal user.
The market is only taken into account for the product OmniPCX Office Rich Communication Edition
and its documentation set.
Two major impacts of the current market setting are:
 Some of the documentation has been rebranded and focuses on the specific market to show only
what the reseller is focusing on.
For example, the set known as “4068 IP” is renamed “Octopus Open IP 160” in the Deutsche
Telekom market.
 The product itself is renamed and people connected with a particular market will no longer see
OmniPCX Office, but the new product names.
Note: The product renaming function is not yet active in the TDL.
See the list below.
OmniPCX Office Rich Communication Edition
- for Belgacom Market: Forum 700
- for Deutsche Telekom Market: Octopus Open
- for France Telecom Market: E-Diatonis
- for KPN Market: Vox Novo Office

For example, the OmniPCX Office Rich Communication Edition displays as Vox Novo Office for
KPN Market.

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4 General Information about the TDL

The Technical Documentation Library (TDL) is now a part of the Business Portal. The TDL gives access
to a shared database containing technical documents.
An extensive Search feature is available which provides access to a branch of web pages that allow
you to save a selection of documents in a Cart for future download. You can save your search
parameters using the My Selection feature.
All documents are now published only in PDF, Excel, Word or ZIP format. XML files are no longer
shown through native HTML browser pages.
For releases produced before June 2014, a global CD-ROM document is available in the Archives
section. The CD-ROM format gives the option to have the documents locally on the PC while
maintaining an identical environment to the documentation database.
Note: The CD-ROMs (exe and rar files) will no longer be produced. Only ZIP files will be provided.

Feature Improvements
 Search is now across products and releases - no more silos unless requested.
 Search is now available within the Business Partner Portal – you no longer need to be in the TDL.
 Global search is now possible for a dedicated product or feature across all products, marketing
deliverables, and technical documents.
 Off line Search is also available when using the Public Cart for Download reference book.
 All documents have been reclassified for greater search accuracy using different characterization.
 A Documentation Note is available for the reference book documentation note (for solutions
OXE, OXO, and OpenTouch). It explains the changes in the documentation package release,
similar to software releases.
 Cartography (Taxonomy): an Excel file is now available by product/release in the reference book
Documentation Note to facilitate the search of a dedicated document.
 Navigation pane (Facette box) search mode is available for dynamic searching on a set of
documents.
 Carts enable preparation of a package of documents for download and subscription.
 Nearly all documents are now provided in PDF format for instant download, easy reading, and
search.
 Subscription: be alerted of changes by e-mail is possible. It will be possible to register/unregister
in a next future. Until this happen a simple eSR or TDL feedback will allow to be added in the
subscription list.
 A User feedback collection tool is now available.
 Shortcuts and profiling allow quick retrieval of previous search results.
 A new event window shares news about the TDL.
 It is now possible to customize your own TDL Home page, which allows quick access to a previous
search, or to preferred products.

5 Software Configuration and Recommendation

The TDL follows Business Portal configuration and recommendations.

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6 Using the Technical Documentation Library

There are currently three ways to access the TDL, but new methods may be created on the Business
Portal in the future.

Technical Documentation Library access via Business Portal

Method 1
From the Business Portal Quick Access menu, select Technical Documentation Library.

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Method 2
From the Customer Support drop-down menu, select Technical Documentation Library from the
Technical Support option.

Method 3
Select the Technical Documentation Library link from the Popular Links section at the bottom of the
web page.

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Welcome Page
This section describes the features available on the TDL Welcome page.
To access this welcome page use the Business Portal Quick Access menu, or click on this URL:
https://businessportal2.alcatel-lucent.com/customer-support/technical-support/tdl

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TDL Features

Document Search
Links directly to the document search page.
See Document Search Page on page 12.

Carts and Selections Management

Links directly to the Carts and Selections management page.
See Carts and Selections on page 20.

Access to the Archives

Links directly to the Archive page.
See Archive on page 23.

What’s New
The What’s New widget displays new activity on the Business Portal,
including new tools and product information that has been added.

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Online Help
Provides access to Help information that you may need while using
TDL.
Online Help is also accessible on the search page.

Feedback
Links directly to the Feedback page for you to provide feedback about
the TDL.
See Feedback on page 23.

My Favorite Selections

My Favorite Selections is a set of Web links that allow you to launch a search on a pre-selected list of
documents. All links are called selections and are customizable by each user. Customization is done
on the Carts and Selections page. See Save Selection on page 17 and My Selections on page 22.
By default, four pre-selections are available and are managed by the TDL webmaster.

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Document Search Page

The Document search page allows you to:
 Search documents.
 Filter documents based on criteria or string search.
 Select documents.
 Save selections.
 Add a document to your cart.

Your Selection

The Your Selection box shows the level of filters you have set.
To remove a filter, click on the X to the right of the filter name.
To remove all filters, click on the Reset button.

Free Search

Use the Free Search box to search on text that can be part of the document title or found in the
document metadata.
On entering free text, possible matches are displayed below the search box to help refine the search.
Click the OK button to start the search.
The search results list displays possible matches.
You can use the navigation pane boxes to fine tune the search results (see Listing on page 16).
See How to improve the search on page 31 for further information.

Navigation panes (Facette boxes)

There are five navigation panes on the left side of the search page, which are used to set document
search filters. The five panes are:
 Products/Release
 Reference Book
 Theme/Feature/Subfeature
 Language
 Publication Date

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Use the + to expand a filter list, and use the checkbox on the right to select a filter.

The number of relevant documents is shown in parentheses to the right of the filter name. For
example, Release 7.0 (4) indicates that four documents match the Release 7.0 filter criteria.
Note: This is a logical number; it may not represent the actual number of physical documents that
will be listed in the search result. Depending on the filter(s) you set, the same document may
be mentioned multiple times in various counters.

Expand and collapse the navigation panes using the icons.

Products/Release
Products/Release lets you search for:
 A dedicated set of documents that crosses over all releases.
 A specific release of a particular product.
All documents are part of a product and release; some of them are common between several
products and/or releases.
An “All Releases” value, such as “BiCS All Releases (1)”, is used when a document is cross-released
within a product. These documents are mainly technical bulletins or troubleshooting guides.

Reference Book
Each document is published for one reference book only.

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The following reference book codes are used in the document file names:
Documentation Note DN A pseudo release note dedicated to the documentation package.
It’s a new type of document created to provide information about
the documentation itself, and to explain what is new in a
documentation package. These are related to a solution and a
release, currently OXO, OXE, OpenTouch (OTBE, OTMS & OTMC),
8770.
User Manuals UM An end user document that describes the full set of features for a
particular end user device or application.
User Guides UG An end user document that briefly describes the main features for
a particular end user device or application. It may also apply to
quick guides.
System Documentation SD A documentation-oriented Business Partner installer mainly linked
Administrator Manuals AM to our PABX (OXO, OXE, OTBE, OTMS, OTMC…).
Installation Manuals IM
Developer's Guide DG Document dedicated to Application Partner developers.
Interworking Report IR A document describing interoperability of our solutions with
external company solutions.
Cross Compatibility CC A document used by solution designers and on-site technicians to
check the compatibility of various components of a solution.
Feature List & FL A document used to design the solution.
Provisioning Level
Technical Bulletins TC A technical communication that is provided to communicate main
known issues.
Troubleshooting Guides TG A document used to qualify debugging tools used for Level 2
support.
Release Notes RN Software or Hardware Release Notes, related to components
versions, workarounds and installation procedures, and known
issues.
VirtualCD CD A dedicated package created to help a business partner get the
global documentation package of a product and release in only a
few downloads. It is based on the old Technical Documentation
Database system (TKB).
In Archive, it is only available for releases published before June
2014 and is an image of what was produced by this date. Any
documents produced after June 2014 are not included.
Note: This is a static package; it will be not be updated should any
changes be made to the Technical Documentation Library.
For active releases this is a ZIP file available on an FTP server for
download of a global solution document package.
Public Cart for Download PC ZIP file for easy download of a dedicated solution OXE, OXO or OT.
Contains an embedded search tool .

Note: The Security Advisory (SA) reference book type is no longer visible in the Technical
Documentation Library.

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Theme/Feature/Subfeature
The options in the Theme/Feature/Subfeature pane let you filter the documents by characteristic. It
helps to add more filters and focus quickly on a set of documents sharing the same characteristics.

Language
This pane lets you filter documents by the language in which they were written. Select one or more
languages.

Publication Date
This pane allows filtering on four different publication date ranges.

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Listing
The listing zone is where you access all documents matching your search result. By default all
contents of the documentation library are listed. The filters you set will determine what documents
appear here.

Information shown for a document in the listing includes:

Document selection
Mark this box to select the document.

Document file format (PDF, Excel, Word…)

Document title
Click to open or download the document.
Preview icon
Click to preview the first 5 pages of the document.
Document language
File size
Publication date
Part number
Edition number

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Select the All checkbox to view the exact number of documents in your search result. The All box is
available only if the number of documents in the search result exceeds the number of Result(s) by
page.

Save Selection
When the applied filters and listing are correct, you can save the request by clicking on the Save the
selection button.

1. Enter the name of the selection.

2. Select the Next button.
A message is displayed when your selection has been saved.
You can also replace an existing selection:
1. Highlight the selection in the drop-down menu.
2. Name the selection.
The selection is now available to be used at any time. See Carts and Selections on page 20.

Create or Update a Cart

Recommendation: For a good and efficient use of carts after download, it is recommended that you
limit the number of documents in the cart, but have multiple carts based on requirements.

Create Cart
To create a new cart:
1. Locate the documents you want added to the cart. Use the Navigation panes or search options to
locate the documents.
2. Mark the checkbox for the documents you want added to the cart.
3. Select the Add to cart button.

4. Enter the name of the cart.

5. Select the Next button.

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When creating a cart take care to select the right set of documents.
In the image below, you can see that only 25 items (rows or documents) are selected. To view the
entire list of documents, click on the purple box.

Update a Cart
To add new items to an existing cart:
1. Select the cart to which you want to add items.

2. Locate the documents you want added to the cart. Use the Navigation panes or search options to
locate the documents.
3. Mark the checkbox for the documents you want added to the cart.
4. Click on the Add to cart button.

Cart Messages
If no documents are selected, you may see the message:

In this case go back to the listing and select documents by marking the selection checkbox to the left
of the file name.
If you get any other message or if it is persistent, enter a service request and get support from
Alcatel-Lucent Enterprise.

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File Naming
Note: The following rules do not apply for Technical Bulletin (TC), Technical Troubleshooting Guides
(TG) and Release Notes (RN).
Each document has its own name. Whenever possible, the part number and document language are
indicated in the name.
To see the document’s file name, roll the mouse over the document title.

File Name Rules

Each document file name should follow this format:
ProductRelease_ReferenceBook_DocTitle-PartNumber_edition_lang.extension
Example:
oxe10.1_ug_AnalogTerminal_3EU19814ENAB_1_en.pdf
This file name breaks down as follows:

oxe10.1 The document is for OmniPcx Enterprise 10.1.

ug The document is a User Manual.
AnalogTerminal The document is related to Analog Terminal.
3EU19814ENAB The document part number.
1 This file is the first edition of this document.
en This document is in English.

Note: The language is often also part of the part number (3EU19814ENAB), but not always, as shown
in the exceptions below.
Exceptions:
 For documents shared over several releases of the same product line, the release number is not
shown:
oxo_ug_4038_4039_4068_3GV19006BSAB_2_en.pdf
 For documents shared between several product lines, the product is not shown:
ug_8125Conf_appairage_bluetooth_8AL90055FRAA_fr.pdf

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Carts and Selections

To manage your carts and selections, select the My carts / My selections button:

My Carts
Select the My carts link to view and manage your carts.

To rename the cart, select . Enter the new name and select the Save button.

To delete a cart select . Select the Delete button to confirm.

Select the Download link to download the documents contained in the cart. An e-mail is sent to you
with a URL for the ZIP file download.
Carts can be sorted into ascending or descending order based on the Title.
Clicking on a cart title launches a window where you can view the contents of the cart.

The cart can be renamed or you can remove documents from the cart by selecting the Remove link.

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To remove items from an existing cart

1. Select the cart from which you want to remove items.

2. Locate the documents you want to remove and select the Remove button.

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This message is displayed at the top of the cart. To save, select the Save button at the bottom of the
cart window.

My Selections
Select the My selections link to view and manage your selections.

To rename the selection, select . Enter the new name and select the Save button.

To delete a selection select . Select the Delete button to confirm.

Select the Favorite checkbox to add the selection to the Welcome page, see My Favorite Selections
on page 11.
Selections can be sorted into ascending or descending order based on the Title.
Clicking on a selection title launches the search.

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Archive
The Archive page is accessible through the TDL Welcome page. It is used as the main search page.
You will find the same features as previously described.
Inside the Archive there are mainly CD-ROMs (exe and rar files) generated with the old
documentation knowledge base. They have been kept to allow you to view previous product
documentation and are available for support purposes only. This is to reduce the amount of global
documents available when performing searches.

Feedback
Submit feedback by clicking on the Feedback link located at the top left corner of the Home page.

On the feedback form, enter your information and your feedback. You must specify the subject of
your feedback in the Subject field on the feedback form.
There is no guarantee that you will receive an answer from Alcatel-Lucent Enterprise. Alcatel-Lucent
reserves the right to give an answer or not to feedback.
If you wish to report a technical issue, you must use the technical issues standard process (eService
Request).

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Subscription Feature
With the subscription feature you can receive regular e-mail alerts about the documentation
evolution.
There is no automatic migration of existing subscriptions from the previous Technical Documentation
Library to the new one. But we have tried our best to keep you in the loop.
Please use feedback feature or an eSR if you do not received subscription emails.

Help Using the TDL

A document is available that provides help using the TDL. The document also includes work-around
solutions to known TDL issues.
The document is accessible through various methods:
1. Search the TDL for part number 8AL90922USAA.

2. Select Documentation Note in the Reference Book.

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3. Click the Online Help icon on the Document Search page.

4. Click the Online Help icon on the Welcome page.

7 Documentation packages (Public Cart for Download)

The documentation package is a zip file which contains all system and user documentations for a
system release.
The documentation package is structured by languages / Reference book:

An excel file, saved at the root of the documentation package, lists all documents and information of
the documentation package.
From this file, you can directly open all documents. Use this file to manage (filter) the documentation
package.
To search text in all pdf files, use “search.bat” (root of the documentation package) to open the
search interface (see How to search text in pdf documentation package).

Download the documentation package

Download the documentation package directly from the Technical Documentation Library Welcome
page.

Or look for the Public Cart for Download reference book in the search page.

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By selecting a system documentation package, you access to the Software Download pages:

Select the documentation package to download. A zip file is copied on your computer.
For a better use, you have to unzip the package on your computer.

How to search text in pdf documentation package?

Open the search interface if the specific dialog box is not

opened.

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From the Search dialog box, select the Documentation

package directory, where you unzip the package :
1. Select <browse> in the list “Where would you like to
search”
2. Select the directory where you unzip the package. Note
that you can select a specific language to limit your
search.

Enter the text to search into the pdf documents.

Click “Search Now” button to start searching.

All occurrences of the text are displayed and are marked in

the pdf document when you open it.

3. Options: Sets various Search options.

4. Whole Words Only: Searches the whole words.
5. Case-Sensitive: Searches the words distinguishing between upper-case and lower-case letters.
6. Include Pages Content: Searches the text through pages content.
7. Include Document Info: Searches the text through the information about the document.
8. Include Bookmarks: Searches the text through the bookmarks from Bookmarks panel.
9. Include Comments. Searches the text through the comments added to the PDF from the
Comments panel.
10. Look in Sub-Folders: Includes searching in sub-folders.
Note: not all products and releases have today their package. If requested or necessary we will build
new one.

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8 Questions/Answers and Known Issues

How to get all document related to a product and release ?
Please use the reference book Public Cart for Download and you will be lead to up to date package,
where off line search is implemented.

How to get off line search ?

See section How to search text in pdf documentation package?

Could not find a chapter, feature, or hardware in OXE documents

The documentation structure has been changed for OmniPCX Enterprise from a subset of hundreds
of documents. We now publish only a few PDF files. Consequently, the document identification is no
longer the same.
You can find all system documentation for OXE, for example, by selecting the product, the release
and the Reference Book System Documentation.

How to find available translation for a document ?

You can easily find the translated language for a document by using the Language navigation pane on
the document search page. Alternatively, you can use the Taxonomy file.

When you have the part number of the search document, use the Search box and enter the number
without the 8AL as shown below.

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The listing result for the English document is shown below. On the left side you will see options for
the other language documents that exist. To view one of them in the listing, click in the requested
language box.

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How to select all User Guide and Manual in one click ?

We do not have a click all button to select all items of a navigation pan (facette), so here is a link that
could help.
This is a selection that will provide all languages for all User Guides and User Manuals in one click.
Caution: To use the URL below, copy the entire string of text and paste it into your browser.
https://businessportal2.alcatel-
lucent.com/technical_documentation_library?f%5B0%5D=field_xlanguage%253Avalue%3Aen&f%5B
1%5D=field_xsubtype%3A1460&f%5B2%5D=field_xsubtype%3A1519&f%5B3%5D=field_xlanguage%
253Avalue%3Atr&f%5B4%5D=field_xlanguage%253Avalue%3Aar&f%5B5%5D=field_xlanguage%253A
value%3Azh&f%5B6%5D=field_xlanguage%253Avalue%3Azh-
hant&f%5B7%5D=field_xlanguage%253Avalue%3Acs&f%5B8%5D=field_xlanguage%253Avalue%3Ad
a&f%5B9%5D=field_xlanguage%253Avalue%3Anl&f%5B10%5D=field_xlanguage%253Avalue%3Aet&f
%5B11%5D=field_xlanguage%253Avalue%3Afr&f%5B12%5D=field_xlanguage%253Avalue%3Afi&f%5
B13%5D=field_xlanguage%253Avalue%3Ade&f%5B14%5D=field_xlanguage%253Avalue%3Ael&f%5B
15%5D=field_xlanguage%253Avalue%3Asl&f%5B16%5D=field_xlanguage%253Avalue%3Ahu&f%5B1
7%5D=field_xlanguage%253Avalue%3Ako&f%5B18%5D=field_xlanguage%253Avalue%3Ais&f%5B19
%5D=field_xlanguage%253Avalue%3Ait&f%5B20%5D=field_xlanguage%253Avalue%3Aja&f%5B21%5
D=field_xlanguage%253Avalue%3Asv&f%5B22%5D=field_xlanguage%253Avalue%3Alt&f%5B23%5D=
field_xlanguage%253Avalue%3Aro&f%5B24%5D=field_xlanguage%253Avalue%3Apt&f%5B25%5D=fi
eld_xlanguage%253Avalue%3Alv&f%5B26%5D=field_xlanguage%253Avalue%3Ano&f%5B27%5D=fiel
d_xlanguage%253Avalue%3Apl&f%5B28%5D=field_xlanguage%253Avalue%3Aru&f%5B29%5D=field
_xlanguage%253Avalue%3Ask&f%5B30%5D=field_xlanguage%253Avalue%3Aes&f%5B31%5D=field_
xlanguage%253Avalue%3Aca&f%5B32%5D=field_xlanguage%253Avalue%3Apt-pt

How to find a document with a search containing several words ?

If you want to find a document and you know all or part of the title (for example, you want to find all
documents related to “OXE system”), enter a sentence into the search box.
The search result will return any documents with “OXE System” in the title.

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How to improve the search ?

You can improve the search’s result by using specific characters (wildcards) and operators.
Wildcards are * (asterisk) and ? (question mark).
Operators are AND, AND NOT, OR, () (parentheses) and “ “ (quotation marks).
The table below describes which special characters (wildcards) and / or operator you can use:
Character Description Example
* (asterisk) Asterisks match zero or more characters a search for john* finds items that start
at the middle or end (not the beginning) with john, such as, john, johnson, or
of your search term. johnny. A search for mi* meyers finds
items with mike meyers or michael
meyers.
? (question Question marks match only one character a search for jo?n finds items with the
mark) in the middle or end (not the beginning) term john or joan but not jon or johan.
of your search term. For example,
AND Finds items that match all of the search acme AND california finds items with
terms. the word acme and the word california,
but not items with only the word acme.
OR Finds items with at least one of the search acme OR california finds items with
terms. Using OR is optional when either acme or california or both.
searching articles, because searching for
acme california is the same as searching
for acme OR california.
AND NOT Finds items that do not contain the search acme AND NOT california finds items
term. that have the word acme but not the
word california.
() Group search terms together.
(parentheses)
" " (quotation Find an exact phrase. A search for "monday meeting" finds
marks) items that contain monday meeting,
but not items that contain monday
afternoon meeting or monday's
meeting.

A search for "web2lead" finds items

that contain "web2lead". rweb2lead".
Without " " it returns matches for web,
2 and lead .

How to get a the list of existing documents - global taxonomy or cartography ?

On the search page look for the part Number 90923 or document “TDL Cartographies“ or select the
Taxonomy file.

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How to find the number of documents in a listing ?

Refer to Listing on page 16.

How works the Cart Download ?

The download of a cart is an asynchronous task and may need more than one day to be complete.

E-mail URL
After a download request you will receive an e-mail with a URL for the ZIP file download.
To use this URL you must be connected to the Business Portal, in else the url will do not work.

What CD-ROM means for technical documentation ?

This is an old denomination for document package that exist in the past inside the TKB.
CD-ROMs are no longer produced (effective April 2014).
For example: there is no CD-ROM for OpenTouch 2.0 OR OXE 11.0.
The last releases that have their CD-ROMs are OmniPCX Office 9.2 and OmniPCX Enterprise 10.1.
CD-ROMs are still published for old releases and are accessible only through the Archive pages.
(Refer to the Taxonomy file.) There are behind the “VirtualCD” reference book.
To get a set/package of document for all new products and releases you can use the Cart function (
see Create or Update a Cart on page 17) , or directly look for and select the reference book “Public
Cart for Download”, then open the pdf file and click on the url you will be lead to a new page
allowing ZIP download. (See Documentation packages (Public Cart for Download) section of this
document)

End of Document

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