Developer and Solution Partner Program

Inter-Working Report

Partner: Vtech
Solution name: Analog Phone A2421
Alcatel-Lucent Enterprise Platform:
OmniPCX Enterprise

October 2020
Legal notice
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trademarks-copyright. All other trademarks are the property of their respective owners.
The information presented is subject to change without notice. Neither ALE Holding nor any of its
affiliates assumes any responsibility for inaccuracies contained herein.
© 2020 ALE International. All rights reserved. http://www.al-enterprise.com

Disclaimer
The product and release listed have been tested with the Alcatel-Lucent Enterprise Platform and the
release specified hereinafter. The tests concern only the inter-working between the DSPP member’s
product and the Alcatel-Lucent Enterprise Platform referenced above. The inter-working report is valid
until the DSPP member’s product issues a new major release of such product (incorporating new
features or functionality), or until ALE issues a new major release of such Alcatel-Lucent Enterprise
product (incorporating new features or functionalities), whichever first occurs.
While efforts were made to verify the completeness and accuracy of the information contained in this
documentation, this document is provided “as is”.
In the interest of continued product development, ALE International reserves the right to make
improvements to this documentation and the products it describes at any time, without notice or
obligation.

Document history
Revision Date Author Details
1 16 Oct 2020 Durgadevi Subash Creation

IWR Analog Phone CTM-A2421 from Vtech Page 2 of 39

Tests Overview

Date October 2020

ALE representative Chevert Thierry
Partner representative Roy Stephenson
ALE platform OmniPCX Enterprise
ALE release R12.4 (m5.204-2-b)
Partner solution Analog Phone A2421
Partner release none
Solution categories Room phones

Tests results
Passed Passed with restriction Postponed Refused

Refer to the section 4 for a summary of the test results.

IWR validity extension

Extension for A2221, A2321, A1410, A2220 models since they use the same firmware. See Appendix A.

IWR Analog Phone CTM-A2421 from Vtech Page 3 of 39

Partner contact information

Name Roy Stephenson

Title SIP Brand Manager
Address Phoenix Park Industrial Estate, Haywood
Zip code 0L 10 2AB
City Lancs
Country England
Phone

Fax +44(0)1706 694 002

Mobile phone

Email address roy@ trustdistribution.com

Web site www.trustdistribution.com

IWR Analog Phone CTM-A2421 from Vtech Page 4 of 39

 Table of
contents

1 INTRODUCTION .................................................................... 7
1.1 Definition ............................................................................................................ 7
1.2 Validity of the InterWorking Report .................................................................. 7
1.3 Limit of the technical support ........................................................................... 8
1.3.1 Case of additional Third-party applications ........................................................ 8

2 SOLUTION INFORMATION ................................................... 9

3 TEST ENVIRONMENT ......................................................... 10

3.1 Hardware configuration ................................................................................... 10
3.2 Software configuration .................................................................................... 11

4 SUMMARY OF TESTS ......................................................... 12

4.1 Summary of main functions supported ......................................................... 12
4.2 Summary of problems ..................................................................................... 13
4.3 Summary of limitations ................................................................................... 13
4.4 Notes, remarks. ................................................................................................ 13

5 TESTS RESULT ................................................................... 14

5.1 Template ........................................................................................................... 14
5.2 Generic tests. ................................................................................................... 15
5.2.1 Basic calls in general mode.............................................................................. 15
5.2.2 Local telephonic features ................................................................................. 17
5.2.3 Voice mail in general mode .............................................................................. 19
5.3 Hotel / Hospital tests ....................................................................................... 20
5.3.1 Basic Calls in hotel mode ................................................................................. 20
5.3.2 Wake up in hotel mode..................................................................................... 22
5.3.3 Voice mail in hotel mode .................................................................................. 23

Page 5 of 39
 Table of
contents

6 Appendix A: SOLUTION DESCRIPTION ........................... 25

6.1 A2421 Cordless Hotel Phone ......................................................................... 25
6.2 A2221- Corded Hotel Phone .......................................................................... 26
6.3 A2321 Corded Hotel Phone ........................................................................... 27
6.4 A2220 Corded Hotel Phone ........................................................................... 28

7 Appendix B: PARTNER side CONFIGURATION ............... 29

8 Appendix C: ALE side CONFIGURATION ......................... 30

9 Appendix D: PARTNER SUPPORT PROCESS ................. 35

10 Appendix E: ALE SUPPORT PROCESS ............................ 36

10.1 Introduction ...................................................................................................... 36
10.2 Escalation in case of a valid Inter-Working Report ....................................... 37
10.3 Escalation in all other cases ........................................................................... 38
10.4 Technical support access ............................................................................... 39

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 Chapter

1 1 INTRODUCTION

1.1 Definition

This document is the result of the certification tests performed between the DSPP member’s solution
and Alcatel-Lucent Enterprise’s platform.

It certifies proper inter-working with the DSPP member’s solution.

Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, ALE cannot guarantee accuracy of
printed material after the date of certification nor can it accept responsibility for errors or omissions.
Updates to this document can be viewed on:

- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-

lucent.com) in the Interworking Reports corner (access is restricted to Business Partners and
DSPP members)

1.2 Validity of the InterWorking Report

This InterWorking report specifies the products and releases which have been certified.

This inter-working report is valid unless specified until the DSPP member issues a new major release
of such product (incorporating new features or functionalities), or until ALE issues a new major
release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities),
whichever first occurs.

A new release is identified as following:

 a “Major Release” is any x. enumerated release. Example Product 1.0 is a major product
release.
 a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product
release

The validity of the InterWorking report can be extended to upper major releases, if for example the
interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity
extension” chapter at the beginning of the report.

Note 1: The InterWorking report becomes automatically obsolete when the mentioned product
releases are end of life.
Note 2: The renewal of the interoperability test (certification) is under the responsibility of the partner
Note 3: ALE usually generate a major release every 18 or 24 months. Therefore the IWR is implicitly
valid for two year after the publication.

Page 7 of 39
Chapter 1 1 INTRODUCTION

1.3 Limit of the technical support

For certified DSPP solutions, Technical support will be provided within the scope of the features which
have been certified in the InterWorking report. The scope is defined by the InterWorking report via the
tests cases which have been performed, the conditions and the perimeter of the testing and identified
limitations. All those details are documented in the IWR. The Business Partner must verify an
InterWorking Report (see above “Validity of the InterWorking Report) is valid and that the deployment
follows all recommendations and prerequisites described in the InterWorking Report.

The certification does not verify the functional achievement of the DSPP member’s solution as well as
it does not cover load capacity checks, race conditions and generally speaking any real customer's
site conditions.

Access to technical support by the ALE Business Partner requires a valid ALE maintenance contract

For details on all cases (3rd party application certified or not, request outside the scope of this IWR,
etc.), please refer to Appendix “DSPP Escalation Process”.

1.3.1 Case of additional Third-party applications

In case at a customer site an additional third-party application NOT provided by ALE is included in the
solution between the certified Alcatel-Lucent Enterprise and DSPP member products such as a
Session Border Controller or a firewall for example, ALE will consider that situation as to that where no
IWR exists. ALE will handle this situation accordingly (for more details, please refer to Appendix
“DSPP Escalation Process”).

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 Chapter
Chapter
2 2 SOLUTION INFORMATION
2
Solution name Vtech CTM-A2421
Solution version none
Interface/API Analog interface
Interface/API version if relevant

Brief Solution description:

Tech CTM-A2421-BATT is a stylish cordless analog hotel phone with battery back-up. This hotel phone supports
two lines. CTM-A2421-BATT uses the DECT 6.0 standard for reliable wireless communications. The handset
has up to 7 hours of talk time with 7 days of stand-by time.

VTech CTM-A2421-BATT comes with a battery back-up to ensure communications in the event of a power
outage. Built for hotels, CTM-A2421-BATT in constructed out of antibacterial plastic. It is Energy Star certified

Contemporary Analogue Phone With Cordless Handset

Designed with luxury in mind, the A2421 provides guests with the convenience of a cordless handset, while
enabling the possibility to add up to 3 more accessory phones in the same room, all connected to the A2421
using DECT cordless technology, meaning all phones will operate from just a single telephone extension,
eliminating the need for extra telecommunication infrastructure.

 DECT cordless handset

 Supports up to 3 additional DECT accessory phones
 Choice of 10, 5 or 3 programmable memory keys
 Choice of line cords
 Uses mains power: Euro 2 pin and UK 3 pin adapters available

Page 9 of 39
 Chapter

3 3 TEST ENVIRONMENT

Figure 1 Test environment

3.1 Hardware configuration

List main hardware equipments used for testing.

 OmniPCX Enterprise:
i. CS (Virtual ESXI server Call Server)
ii. OMS GD (Gateway driver processing Unit)
iii. SLI Access SLI 4access
iv. Mix card access 484

OXE setup Node 1

OXE 1 IP address 10.9.223.238 / 10.9.223.197
Domain name r12.proservtesting.com
Attendant No 6666
OXE Extension Details used for test
IP touch and UA extensions 1001 to 1009
SIP users 2006.2007

Page 10 of 39
Chapter 3 1 TEST ENVIRONMENT

3.2 Software configuration

 Alcatel-Lucent Enterprise OmniPCX Enterprise R12.4
 Partner equipments: Vtech AnalogPhone A2421

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 Chapter

4 4 SUMMARY OF TESTS

4.1 Summary of main functions supported

Features Status Comments

Basic calls in general mode OK

Local telephonic features OK

Enquiry Call using Flash Key OK

Broker Calls OK
Programming the memory keys in
OK
the Phone

Voice mail in general mode (MWI) OK

Voice mail message deposit OK

Voice mail access OK

Voice mail deposit using suffix OK

Basic calls in hotel mode OK

Wake-up in hotel mode OK

Voice mail in hotel mode OK

Conference Feature OK

Suffix Programming OK

Page 12 of 39
Chapter 4 2 SUMMARY OF TESTS

4.2 Summary of problems

 None

4.3 Summary of limitations

 Only one call is possible with one account. For making second call we need associate
the second account to another line.
 Date and Time display not found on Phone.
 Before answering the second call, press the Hold key to make the call active.
 When the phone is in conversation, Press the Hold key. Hold tone is not heard at the
receiver end”.
 After disconnecting the call from receiver end, Beep tone and Led flashes on Line 1/Line
2. It requires manual disconnection.

4.4 Notes, remarks.

 The MWI light flashes randomly with a continues beep tone when Line 2 Extension
received a new voicemail. Line 2 is connected in Data Port. This might be a cause for this
issue. No issues is observed when the cable is connected in TEL Port (Line1)

Environment setup for Generic Test:

 The phone is configured as Analog Extension
 It is configured as administrative

Environment setup for Hotel Tests

 The phone is configured as Analog Extension

 It is configured as ROOM + Guest / ROOM +Normal

And it is CHECKED- IN with a GUEST/ROOM number in the HOTMENU

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 Chapter

5 5 TESTS RESULT

5.1 Template

The results are presented as indicated in the example below:

Test
Case Test Case N/A OK NOK Comment
Id
Test case 1
 Action
1
 Expected result
☐ ☒ ☐

Test case 2
The application waits
 Action
2
 Expected result
☐ ☒ ☐ for PBX timer or
phone set hangs up
Test case 3
Relevant only if the
 Action
3
 Expected result
☒ ☒ ☐ CTI interface is a
direct CSTA link
Test case 4
 Action No indication, no error
4
 Expected result
☐ ☐ ☒ message

… … ☐ ☐ ☐

Test Case Id: a feature testing may comprise multiple steps depending on its complexity. Each step has to be
completed successfully in order to conform to the test.
Test Case: describes the test case with the detail of the main steps to be executed the and the expected result
N/A: when checked, means the test case is not applicable in the scope of the application
OK: when checked, means the test case performs as expected
NOK: when checked, means the test case has failed. In that case, describe in the field “Comment” the reason for
the failure and the reference number of the issue either on ALE side or on partner side
Comment: to be filled in with any relevant comment. Mandatory in case a test has failed especially the reference
number of the issue.

Page 14 of 39
Chapter 5 2 TESTS RESULT

5.2 Generic tests.

These tests check the phones behavior for generic features like basic calls and telephonic features.

The tests are performed with two different country configurations:

Country = US
Country =France

Generic Tests are performed when the phone is configured as Administrative set.
Hotel mode tests are performed after the phone is assigned to Guest during Check-in

5.2.1 Basic calls in general mode

5.2.1.1 Test objectives

These tests check the phone behavior during basic incoming and outgoing calls from and to different
kind of phone set types (SIP, IPTouch, UA) with different call releases (during ringing, by caller, by
callee) and with or without a second incoming.

5.2.1.2 Test procedure

Test
Case Test Case N/A OK NOK Comment
Id
Call from and to an Analog phone

1. The phone calls another analog phone

2. The phone is called by a SIP phone
1
Checks:
1. In both cases, check the display and audio
during alls steps (dialing, ring back tone,
conversation and release.

Call from and to an IPTouch

2
Same as 1 but with an IPTouch.

Call from and to an UA phone

3
Same as 1 but with an UA phone

Incoming call released by the caller during

ringing
4
The analog caller releases the incoming call to
the phone before the called takes the call.

Call released by the phone

5
The analog phone releases the call after a
conversation period.

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Chapter 5 2 TESTS RESULT

Test
Case Test Case N/A OK NOK Comment
Id

Call released by the other phone

6 The other phone releases the call after a

conversation period.

Call from and to an external number (T0/T2)

Call is properly established

7
Check that the external ringing is applied to the
set.

Call from and to an attendant

Make a call from the attendant set.

8
Answer the call in the analog set.
Check whether the call is established properly.

Incoming external call (T0/T2 for example) to an

attendant phone set which transfers the call to
the analog phone
9
Call is properly established

Outgoing call from an analog phone to an

attendant which transfers to an external number
(T0/T2 for example)
10
Call is properly established

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Chapter 5 2 TESTS RESULT

5.2.2 Local telephonic features

5.2.2.1 Test objectives

These tests check the phone behavior during phone local telephonic feature use like forward, on hold, transfer,
voice mail interactions, conference.

5.2.2.2 Test procedure

Test
Case Test Case N/A OK NOK Comment
Id
Enquiry / Broker call (Using Flash Key and Suffix
1. The phone has one active conversation.
2. Press the Flash key and verify that the on-
Hold music or tone is played to the other
party and gets dial tone to make the second .
1
call.
3. Call a third party and answer the call
4. Use the Flash key and suffix 1 to switch
from one call to the other and verify that 2
way voice path is established
Broker call (using Hold Key)

1. The phone has one active conversation

2. Press the Hold key and verify that the on-
Hold music or tone is played to the other
party
Hold tone is not heard at
2 3. Call a third party using the Line 2 key and
the other end
answer the call

Use the Hold key and Line keys to switch from one
call to the other and verify that 2-way voice path is
established

Conference key

1. The phone has one active conversation in

Line1 and initiates another call by using hold
and Line2 key.
3
5. When the phone has two active calls on Line
1 and Line 2, initiate conference using the
key available on the phone.
6. Check the audio in the conference.

Programming the memory keys in the Phone Press the Program key on
the phone.
Select the key,
4
1. Program the available memory keys(like Enter the extension NO.
hospital, restaurant etc) with various Again press the program
numbers key.

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Chapter 5 2 TESTS RESULT

Click on the Configured

2. Press the corresponding key(s) and verify memory key.
the calls are getting through. Call will be established

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Chapter 5 2 TESTS RESULT

5.2.3 Voice mail in general mode

5.2.3.1 Test objectives

These tests check the phone behavior when interworking with the OXE 4645 voicemail.

The Message Waiting Indication management might be adapted to the set, please refer to Appendix

5.2.3.2 Test procedure

Test
Case Test Case N/A OK NOK Comment
Id
Voice mail message signalization
Message waiting LED
1. Call the phone and leave a message to its
is blinks for a new
voice mail for example by forwarding the
voicemail.
phone to the voice mail.
The MWI light flashes
1 Checks:
randomly with a
2. Check that the message is indicated on the
continues beep tone
phone (led blinks normally or display) and
when Line 2
that there is no ringing of the phone
Extension received a
3. To be checked on common hardware and
new voicemail
eZ32-2

Voice mail message listening

1. Press the voice mail key and interacts with

the voice mail to listen to the message.
2
Checks:
1. Check the led or display does not show any
new message as soon as the last one is
read

Voice mail message deposit

1. The phone calls another phone forwarded to

the voice mail.
2. He leaves a message
3
Checks:
1. Check the interaction between the phone
and voice mail
2. Listen to the message from the other phone

Voice mail message deposit. Suffix 8

Checks:
4
1. Check the phone can leave a voice
message to a phone which is already in
conversation thanks to OXE suffix.

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Chapter 5 2 TESTS RESULT

5.3 Hotel / Hospital tests

These tests check the phones behavior for Analog phone specific Hotel/Hospital features like provisioning,
check-in and out, do not disturb, wake-up, forward, auto assignation and calls.

5.3.1 Basic Calls in hotel mode

5.3.1.1 Test objectives

These tests check the phone behavior during calls between rooms, from and to an administrative set, external
outgoing call. It also checks the transfer feature.

5.3.1.2 Test procedure

Test
Case Test Case N/A OK NOK Comment
Id
Analog room phone set to another Analog room
phone set (different rooms)
1
Using guest and room numbers

Analog room phone set to an administrative

phone set and vice versa
2
Using guest and room numbers

Analog room phone set to an external number

(T0/T2 for example) and vice versa
3

Analog suite phone set to an external number

(T0/T2 for example) and vice versa

4 Checks:
1. Try with the master and several phone sets

Analog booth phone set to an external number

5 (T0/T2 for example) and vice versa

Analog room phone set to an attendant and vice

versa
6
Call is properly established

Incoming external call (T0/T2 for example) to an

attendant phone set which transfers the call to
7
the Analog room phone

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Chapter 5 2 TESTS RESULT

Test
Case Test Case N/A OK NOK Comment
Id
Call is properly established

Outgoing call from an Analog phone to an

attendant which transfers to an external call
(T0/T2 for example)
8
Call is properly established

Call back on no answer / busy. Suffix: 5

1. Call another phone already in conversation

(or does not answer – check both).
2. The phone set uses the call back suffix to be
9 recalled.

Checks:
1. Check the call back query is considered and
processed

Enquiry call: Flash

Checks:
10 1. Check the phone can make a second call
while already in conversation using Flash,
then dialling the second call

Broker call: Flash + Suffix 1

Checks:
11 1. Once an enquiry call has been made, check
the phone can switch between two calls
using Flash and OXE suffix

Conference: Flash + Suffix 3

Checks:
12 1. Once an enquiry call has been made, check
the phone can establish a three-party
conference using Flash and OXE suffix

Analog room phone set to an UA and vice versa

13
Call is properly established

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Chapter 5 2 TESTS RESULT

5.3.2 Wake up in hotel mode

5.3.2.1 Test objectives

These tests check the phone behavior in case of "Wake up" activation / deactivation (on the phone itself or from
an administrative phone).

5.3.2.2 Test procedure

Test
Case Test Case N/A OK NOK Comment
Id
Wake Up is activated on the room Analog phone

1. On the room Analog phone the Wake Up is

activated thanks to the prefix 506

1 Checks:
1. When the wake-up time arrives, the phone
rings
2. When the picked up, the voice guide is
displayed

Wake Up is deactivated on the room Analog

phone

1. On the room Analog phone the Wake Up is

deactivated thanks to the prefix 507
2
Checks:
1. When the previous wake up time arrives,
nothing appends on the phone set.

Suite Wake Up is activated on a suite Analog

phone

1. On the suite master Analog phone the suite

Wake Up is activated thanks to the prefix
584

Checks:
3
1. When the wake-up time arrives, the entire
suite phones are ringing.
2. When picking up on one phone, the voice
guide is played, and all the other phones
stop ringing
3. Test also the activation from slave suite
phones. Behavior is the same

Room Wake Up is activated on a suite Analog

phone
4 .
1. On the suite master Analog phone, the suite
Wake Up is activated thanks to the prefix

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Chapter 5 2 TESTS RESULT

Test
Case Test Case N/A OK NOK Comment
Id
506

Checks:
1. When the wake up time arrives, only the
suite phone on which the wake up has been
set is ringing. All the other suite phones do
not.
2. When picking up on one phone, the voice
guide is played.
3. Test also the activation from slave suite
phones. Behavior is the same

Suite Wake Up is deactivated on a suite Analog

phone

1. On the suite master Analog phone, the

Wake Up is deactivated thanks to the prefix
585
5
Checks:
1. When the wake-up time arrives, nothing
appends on the phone sets (master and
slaves).
2. Test also the deactivation from slave suite
phones. Behavior is the same.

5.3.3 Voice mail in hotel mode

5.3.3.1 Test objectives

These tests check the phone behavior when interworking with the OXE 4645 voicemail.

The Message Waiting Indication management might be adapted to the set, please refer to Appendix

5.3.3.2 Test procedure

Test
Case Test Case N/A OK NOK Comment
Id
Voice mail message signalization

2. Call the phone and leave a message to its

voice mail for example by forwarding the
The MWI light flashes
phone to the voice mail.
randomly with a
continues beep tone
1 Checks:
when Line 2
4. Check that the message is indicated on the
Extension received a
phone (led blinks normally or display) and
new voicemail
that there is no ringing of the phone
5. To be checked on common hardware and
eZ32-2

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Chapter 5 2 TESTS RESULT

Voice mail message listening

2. Press the voice mail key and interacts with

the voice mail to listen to the message.
2
Checks:
2. Check the led or display does not show any
new message as soon as the last one is
read

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 Chapter

6 6 Appendix A: SOLUTION DESCRIPTION

6.1 A2421 Cordless Hotel Phone

Key Features
 Mix and match up to 3 accessory Petites or handsets to optimize guest experience
 Antibacterial plastic tested to inhibit 99.9% of bacteria growth
 Built-in speakerphone on both base and cordless handset
 ENERGY STAR® qualified
 Handset locator

Cordless Features
 Adjustable RF transmission power prevents interference
 Handset Battery life: up to 7 hours of talk time with 7 days of standby time
 Expandable cordless system: up to a total of 4 cordless handsets
 Calls are digitized and encrypted, making eavesdropping nearly impossible
 Backlit handset dialpad
 Answer a call by simply picking up the handset from the charger
 Built-in speakerphone on both base and cordless handset
 Charge LED feature ensures handset battery is charging
 DECT 6.0 technology eliminates interference from wireless networks and other wireless
devices for superior sound quality
 Low battery indicator on cordless handset for easy maintenance
 Quickly locate all cordless handsets in the system using the Find Handset key
 Redial the last number called with the touch of a button; automatically expires in 15 minutes to
protect guest privacy
 Register additional handsets quickly and easily
 Side handset volume control for easy access

Page 25 of 39
Chapter 6 2 Appendix A: SOLUTION DESCRIPTION

Phone Features
 One non-removable, programmable message retrieval speed dial on handset
 One non-removable, programmable speed dial on base
 Two non-removable, programmable speed dials on handset
 Sturdy, solid construction ensures phone stays in place on the desk or nightstand
 Environmentally friendly ROHS program reduces the use of hazardous substances including
lead, mercury and cadmium
 0, 1, 3, 5 or 10 removable, programmable speed dials on base
 5-year limited warranty
 Base dialpad
 Compatible with all major PBXs
 Desk or wall-mountable
 Flash, Hold, Mute, Redial and Conference
 Fully customizable faceplate for hotel brand and dialing instructions
 Hearing aid compatible
 Large, bright visual message waiting indicator alerts guests of new messages
 Multi-step volume control (ringer, handset and speakerphone)
 RJ11 port for fax or data
 Selectable ring tones

6.2 A2221- Corded Hotel Phone

Phone Features
 Two lines
 Antibacterial plastic tested to inhibit 99.9% of bacteria growth
 Sturdy, solid construction ensures phone stays in place on the desk or nightstand
 Environmentally friendly ROHS program reduces the use of hazardous substances including
lead, mercury and cadmium
 0, 1, 3, 5 or 10 removable, programmable speed dials on base
 5-year limited warranty
 Compatible with all major PBXs
 Desk or wall-mountable
 Flash, Hold, Mute, Redial and Conference
 Fully customizable faceplate for hotel brand and dialing instructions
 Hearing aid compatible

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Chapter 6 2 Appendix A: SOLUTION DESCRIPTION

 Large, bright visual message waiting indicator alerts guests of new messages
 Multi-step volume control (ringer, handset and speakerphone)
 RJ11 port for fax or data
 Selectable ring tones

6.3 A2321 Corded Hotel Phone

Phone Features
 Two lines
 Antibacterial plastic tested to inhibit 99.9% of bacteria growth
 Sturdy, solid construction ensures phone stays in place on the desk or nightstand
 Environmentally friendly ROHS program reduces the use of hazardous substances including
lead, mercury and cadmium
 5-year limited warranty
 Compatible with all major PBXs
 Desk or wall-mountable
 Fully customizable faceplate for hotel brand and dialing instructions
 Hearing aid compatible
 Large, bright visual message waiting indicator alerts guests of new messages
 Multi-step volume control (ringer, handset and speakerphone)
 RJ11 port for fax or data

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Chapter 6 2 Appendix A: SOLUTION DESCRIPTION

6.4 A2220 Corded Hotel Phone

Phone Features
 Two lines
 Antibacterial plastic tested to inhibit 99.9% of bacteria growth
 Handsfree speakerphone
 Sturdy, solid construction ensures phone stays in place on the desk or nightstand
 Environmentally friendly ROHS program reduces the use of hazardous substances
including lead, mercury and cadmium
 0, 1, 3, 5 or 10 removable, programmable speed dials on base
 5-year limited warranty
 Compatible with all major PBXs
 Desk or wall-mountable
 Flash, Hold, Mute, Redial and Conference
 Fully customizable faceplate for hotel brand and dialing instructions
 Hearing aid compatible
 Large, bright visual message waiting indicator alerts guests of new messages
 Multi-step volume control (ringer, handset and speakerphone)
 RJ11 port for fax or data
 Selectable ring tones

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 Chapter

Appendix B: PARTNER side

7
7

CONFIGURATION

The below Configuration are required to make Line 2 make Active.

Vtech Analog Phone has two ports, One for telephone and another port for DATA

The Phone adapter has two ports  “To Phone” and “From wall”

Connect a cable from “To Phone” port to the Vtech Phone Tel port.

 Connect a RJ11 cable from “From wall” port to the Alcatel “SLI Board” Port 1.
(Line 1: Assign Ext No: xxxx)
 Connect another RJ11 cable from “DATA” port to the Alcatel “SLI Board” Port 2
(Line 2: Assign Ext No :xxxx)

Programming the Memory Keys in the Analog Phone.

 Press the Program key on the phone.

 Select the key, Enter the extension Number.
 Again, press the program key to save the number.
 Click on the Configured memory key.
 Call will be established.

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 Chapter

8 8 Appendix C: ALE side CONFIGURATION

Creation of a room Analog set:

Adding an Analog user.

Create an Extension Number for Line 1

Create an Extension Number for Line 2

Enter the Voicemail directory Number in Line 1 and Line 2

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Chapter 8 2 Appendix C: ALE side CONFIGURATION

For Message waiting Indication on Phone, Enable the Parameter “Message Led” as “True”

For normal mode tests the set type should be Administrative normal

For Hotel mode tests the set type should be configured as Room Management and Guest
Management.

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Chapter 8 2 Appendix C: ALE side CONFIGURATION

Guest Management Configuration:

Mgr >Applications > Hotel > Review Modify > Select Management mode as”Guest Management”
and Installation as “Hotel”

Mgr > Users > Create> Extension type as Analog and Hotel Set Operation as “ Room” and User
Type as “Guest”

Room Management Configuration:

Mgr >Applications > Hotel > Review Modify > Select Management mode as” Room Management”
and Installation as “Hotel”

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Chapter 8 2 Appendix C: ALE side CONFIGURATION

Mgr > Users > Create> Extension type as Analog and Hotel Set Operation as “ Room” and User
Type as “Guest

Configuration of the hotel parameters:

Application >> Hotel

Configuration of the multi occupation type: under MGR / Application / Hotel / Numerical
parameters > Select Multiple Occupancy Type

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Chapter 8 2 Appendix C: ALE side CONFIGURATION

Suite Configuration:

Application >> Hotel >> Numberic Parameters >> Static Link.

Enter the Main directory Number and Guest number.

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 Chapter

Appendix D: PARTNER SUPPORT

9
9

PROCESS

Initial support request:- send email to [email protected] .

Include phone’s configuration file and , if applicable, PCAP traces. The preferred method to obtain
PCAP traces is to use Port Mirroring to the 2nd ethernet port on the phone.

Escalation: send email to Roy Stephenson [email protected] or phone +44 (0)1706 694 070.
Line is open UK business days 09:00 – 17:30.

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 Chapter

10 10 Appendix E: ALE SUPPORT PROCESS

10.1 Introduction

The purpose of this appendix is to define the escalation process to be applied by the ALE Business Partners
when facing a problem with the solution certified in this document.

The principle is that ALE Technical Support will be subject to the existence of a valid InterWorking Report within
the limits defined in the chapter “Limits of the Technical support”.

In case technical support is granted, ALE and the Application Partner, are engaged as following:

(*) The Partner Integrator can be a Third-Party company or the ALE Business Partner itself

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Chapter 10 2 Appendix E: ALE SUPPORT PROCESS

10.2 Escalation in case of a valid Inter-Working Report

The InterWorking Report describes the test cases which have been performed, the conditions of the testing and
the observed limitations.

This defines the scope of what has been certified.

If the issue is in the scope of the IWR, both parties, ALE and the Solution or Developer Partner, are engaged:

Case 1: the responsibility can be established 100% on ALE side.

In that case, the problem must be escalated by the ALE Business Partner to the ALE Support Center
using the standard process: open a ticket (eService Request –eSR)

Case 2: the responsibility can be established 100% on Solution or Developer Partner side.
In that case, the problem must be escalated directly to the Solution or Developer Partner by opening a
ticket through the Partner Hotline. In general, the process to be applied for the Solution Partner is
described in the IWR.

Case 3: the responsibility cannot be established.

In that case the following process applies:

 The Solution or Developer Partner shall be contacted first by the ALE Business Partner (responsible
for the application, see figure in previous page) for an analysis of the problem.

 The ALE Business Partner will escalate the problem to the ALE Support Center only if the Solution
or Developer Partner has demonstrated with traces a problem on the ALE side or if the Solution or
Developer Partner (not the Business Partner) needs the involvement of ALE

In that case, the ALE Business Partner must provide the reference of the Case Number on the Solution
or Developer Partner side. The Solution or Developer Partner must provide to ALE the results of its
investigations, traces, etc, related to this Case Number.

ALE reserves the right to close the case opened on his side if the investigations made on the Solution or
Developer Partner side are insufficient or do not exist.

Note: Known problems or remarks mentioned in the IWR will not be taken into account.

For any issue reported by a Business Partner outside the scope of the IWR, ALE offers the “On Demand
Diagnostic” service where ALE will provide 8 hours assistance against payment.

IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with ACTIS quotation tool
in order to interwork with an external application is not the guarantee of the availability and the support of the
solution. The reference remains the existence of a valid InterWorking Report.

Please check the availability of the Inter-Working Report on DSPP (URL: https://www.al-
enterprise.com/en/partners/dspp) or Enterprise Business Portal (Url: Enterprise Business Portal) web sites.

IMPORTANT NOTE 2: Involvement of the ALE Business Partner is mandatory, the access to the Alcatel-Lucent
Enterprise platform (remote access, login/password) being the Business Partner responsibility.

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Chapter 10 2 Appendix E: ALE SUPPORT PROCESS

10.3 Escalation in all other cases

For non-certified solutions, no valid InterWorking Report is available and the integrator is expected to
troubleshoot the issue. If the ALE Business Partner finds out the reported issue is maybe due to one of the
Alcatel-Lucent Enterprise solutions, the ALE Business Partner opens a ticket with ALE Support and shares all
trouble shooting information and conclusions that shows a need for ALE to analyse.

Access to technical support requires a valid ALE maintenance contract and the most recent maintenance
software revision deployed on site. The resolution of those non-DSPP solutions cases is based on best effort
and there is no commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software.

For information, for non-certified solution and if the ALE Business Partner is not able to find out the issues, ALE
offers an “On Demand Diagnostic” service where assistance will be provided for a fee.

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Chapter 10 2 Appendix E: ALE SUPPORT PROCESS

10.4 Technical support access

The ALE Support Center is open 24 hours a day; 7 days a week:
 e-Support from the DSPP Web site (if registered as Solution or Developer Partner): https://www.al-
enterprise.com/en/partners/dspp
 e-Support from the ALE Business Partners Web site (if registered Alcatel-Lucent Enterprise Business
Partners): https://businessportal2.alcatel-lucent.com click under “Contact us” the eService Request link
 e-mail: [email protected]
 Fax number: +33(0)3 69 20 85 85
 Telephone numbers:

ALE Business Partners Support Center for countries:

Country Supported language Toll free number
France
Belgium French
Luxembourg
Germany
Austria German
Switzerland
United Kingdom
Italy
Australia
Denmark
Ireland
Netherlands +800-00200100
South Africa
Norway
English
Poland
Sweden
Czech Republic
Estonia
Finland
Greece
Slovakia
Portugal
Spain Spanish
For other countries:
English answer: + 1 650 385 2193
French answer: + 1 650 385 2196
German answer: + 1 650 385 2197
Spanish answer: + 1 650 385 2198
END OF DOCUMENT

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