Central Recordkeeping Agency

NSDL e-Governance Infrastructure Limited

Standard Operating Procedure (SOP)

for
Inter-Sector Shifting (ISS)
Of Subscribers

Version 2.0

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 Acronyms and Abbreviations

The following definitions, acronyms & abbreviations have been used in this document:

ACRONYM DESCRIPTION
CRA Central Recordkeeping Agency
CRA-FC CRA Facilitation Centre
DSC Digital Signature Certificate
NPS National Pension System
NSDL NSDL e-Governance Infrastructure Limited
PRAN Permanent Retirement Account Number
DDO Drawing and Disbursement Officer
PAO Pay and Accounts Office
PrAO Principal Accounts Office
DTO District Treasury Office
DTA Directorate Treasury Accounts
EOD End of Day
BOD Beginning of Day
POP Point of Presence
POP-SP Point of Presence-Service Provider
PFRDA Pension Fund Regulatory Development Authority
I-PIN Internet –Personal Identification Number
Source The sector from which the subscriber is shifting
Sector
TS Transaction Statement
Target The sector to which the subscriber is shifting
Sector
UOS Unorganised Sector (NPS – All Citizens of India)

Important terms defined:

IMPORTANT DESCRIPTION
TERMS
CRA-FC CRA-FC is a Facilitation Centre appointed by CRA to facilitate Nodal Offices
to submit applications for allotment of PRAN and application for change in
signature and photograph of the Subscriber.
POP PFRDA has appointed entities known as Points of Presence (POPs) to extend
customer interface for all citizens of India, who wish to open Permanent

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 IMPORTANT DESCRIPTION
TERMS
Retirement Account (PRA) for the purpose of subscribing to NPS.

POP-SP POPs provide the services under NPS through their network of branches
called POP Service Providers (POP-SP)
PRAN 12 digits unique Permanent Retirement Account Number allotted by CRA to
each Subscriber registered in CRA system.
Subscriber The citizen of India who has opened Permanent Retirement Accounts (PRA)
with CRA for the purpose of subscribing to the NPS.
Inter Sector The Subscriber is shifting from one Sector to another
Shifting

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 Table of Contents

Particulars Page no.

Introduction: 4

Chapter 1: TARGET SECTOR - Central or State Government 6

Scenario 1: Shifting from one nodal office to another within the Central 6
Government/ a State Government

Scenario 2 : From one State Government to Central Government / another 6

State Government and vice versa

Scenario 3 : UOS/Corporate to Central or State Government 16

Chapter 2 : TARGET SECTOR- UOS / Corporate 16

Scenario 1: Central Government / State Government / Corporate/UoS to UOS 16

or Corporate

Scenario 2 : Inter and Intra POP within UOS 2626

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Introduction:

In the National Pension System, the PRAN allotted to the subscriber is portable across

sectors. Therefore, subscribers can shift from one sector to another (from one State

Government service to another State Government service, UOS to Central Government and

vice-versa etc.) and the subscriber shall continue to use the same PRAN which was earlier

allotted. This document describes the Standard Operating Procedure to be followed by the

nodal offices of Central Government (CG)/State Government (SG)/POP/POP-SPs in the CRA

system while processing ‘ISS request’ of a subscriber.

This manual is intended for the personnel in the nodal offices who are responsible for

accepting and processing the requests received from subscribers for ‘ISS’. The SOP lays

down the rules and procedures to be followed by the concerned offices to ensure timely

updation of subscribers’ requests in CRA, as a part of the ‘Subscriber Maintenance’. This

document also elaborates the usage of the CRA system and the functionalities to be used

by these offices while processing ISS requests of the subscribers.

The subscriber shifting request forms (ISS-1) can be obtained from the

PrAO/PAO/DDO/POP-SP office or downloaded from the CRA website

(www.npscra.nsdl.co.in). The subscriber needs to submit completely filled form along with

the copy of PRAN card to the target DDO/POP-SP, for further processing. After processing,

the forms and the documents need to retained by the concerned entity and need not be

forwarded to CRA / CRA-FC.

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Chapter 1:

TARGET SECTOR- Central or State Government

Scenario 1 (Shifting from one nodal office to another within the Central
Government/ a State Government)

In case a subscriber shifts within the Central Government or a State Government i.e. from

one PrAO/DTA/PAO/DTO/DDO to another PrAO/DTA/PAO/DTO/DDO then the subscriber

need not submit any separate request. The shifting automatically takes place in the CRA

system as and when a contribution file containing the ‘Regular’ contribution records for the

concerned subscriber uploaded by the new nodal office is matched and booked in CRA

system.

Scenario 2 (From one State Government to Central Government / another State

Government and vice versa)

Submission of physical form for shifting by subscriber

The subscriber will submit a form for shifting as per prescribed format to the target PAO/

DTO through the corresponding DDO along with a copy of the PRAN card. The subscriber

shifting request forms can be obtained from the PAO/DTO/DDO office or downloaded

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from the CRA website. The PAO/DTO will process the request in CRA system and retain the

document at their end for future use.

Acceptance of request and capturing of the request in CRA system

The PAO/DTO will check the following:

 All relevant fields in the form are filled properly.

 PRAN mentioned in the form is valid and active.

 Copy of the PRAN card is attached.

Process
 PAO/DTO will use password based login (maker ID) and log into CRA system and

will enter the subscriber PRAN to capture shifting details. Please refer Figure 1.1

below.

(Figure 1.1)

 From the main menu, PAO/DTO user will select “Transaction>>Subscriber Shifting”

option as shown in Figure 1.2:

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 (Figure 1.2)

 User will enter the PRAN and click on submit. The following screen (Figure 1.3) will

show the existing PRAN association.

(Figure 1.3)

 The PAO/DTO needs to enter the Target DDO Reg. No and click on submit.

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  The user must enter the employment details as per the records. All the fields except

PPAN are mandatory. Please refer Figure 1.4 below.

 If the bank details for the subscriber is present in the system the same will be

fetched and displayed in the screen. If no bank details are displayed, then the user

should enter the complete bank details. In case the IFSC code or the entire bank

details are not present with the user, then the user needs to select any of the two

options available at the bottom of the screen before submitting the request.

Please refer Figure 1.4 below

(Figure 1.4)

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  Once all the details are entered, the user needs to click on submit.

 This screen will show existing details along with the entered employment details

along with the link to view the signature. The user needs to verify the subscriber

signature and recheck the other details and click on “Confirm”. In case the user

identifies some discrepancy and wants to rectify the same, then the user needs to

click on “Reject”. Please refer Figure 1.5 below.

(Figure 1.5)

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  Once the request is successfully captured, CRA system will generate an

acknowledgement number, which needs to be written on the form. Please refer

Figure 1.6 below.

(Figure 1.6)

 Subscriber’s shifting details will be pending for verification by checker user within

the same PAO/DTO.

Exceptions:

The request will not be accepted in the CRA system under the following circumstances:

 The PRAN is invalid

 The PRAN is in deactivated status

 There is a Complete Withdrawal Request (Withdrawal due to Death) in Authorised /

In progress or Complete status for that PRAN.

 There is a Shifting Request in Authorised / In progress status for that PRAN.

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Authorization of shifting request in CRA system by PAO/DTO:

PAO/DTO user has to log into CRA system with the second IPIN provided to the office.

PAO/DTO user will search for shifting requests pending for verification in CRA system by

choosing the transaction type (shifting). PAO/DTO will then verify the request details

against physical form.

Process

 PAO/DTO will use password based login (checker ID) and login to CRA system. User

will select the option “Transaction>Authorize Subscriber Shifting” from the main

menu. Please refer Figure 1.7 below:

(Figure 1.7)

 PAO/DTO checker user will be provided with a list of all requests pending for

authorization. The screen as shown below will be displayed to the user. The user has

to select the required request and click on submit button. Please refer Figure 1.8

below.

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 (Figure 1.8)

 On clicking the submit button, subscriber details will be displayed along with the

subscriber’s signature as shown in Figure 1.9 below:

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 (Figure 1.9)

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  PAO/DTO user needs to re-verify details against the form submitted by subscriber

and authorize the Subscriber Shifting request. The user also needs to verify the

employment details.

 The verifier user will verify the details and if found in order, will authorise the

request by selecting the ‘Authorise’ option and click on the “Submit” button.

 In case the verifier user wishes to reject the request, a rejection reason is mandatory

and needs to be provided by the user in the box appearing at the bottom of Figure

1.9 above.

 User will click on “Submit” button if he/she is satisfied. “Subscriber Shift Request

has been Authorized Successfully” will display as shown in Figure 1.10 below.

(Figure 1.10)

Once the request is authorized the PRAN will be “Suspended” i.e., no other request (such

as contribution /details change etc.) can be captured for that PRAN.

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The Subscriber Shifting requests which are in ‘Authorised status’ will be considered for

processing in the same day’s EOD. The subscriber mapping will be changed to the new

PAO/DTO and the PRAN will be activated. After successful shifting of account of subscriber

at EOD an email will be sent to the subscriber.

After authorization, for the requests rejected by CRA, an email will be sent by CRA to the

concerned PAO/DTO giving the reason for rejection to enable them to carry out necessary

rectifications and update the requests once again in CRA.

Scenario 3 (UOS to Central or State Government)

In case, the subscriber is shifting from UOS to Central or State government, the process

remains the same as in “Scenario 2”.

The point of difference is given below.

 The Swavalamban Flag (even if already activated) will not be applicable in Government

Sector.

Chapter: 2

TARGET SECTOR- UOS / Corporate

Scenario 1 (Central Government / State Government / Corporate to UOS or

Corporate)

Submission of form by subscriber

The subscriber will submit the duly filled form for shifting along with a copy of the PRAN

card to the target POP/POP-SP. The subscriber shifting request forms can be obtained

from the POP/POP-SP office or downloaded from the CRA website. The POP/POP-SP shall

process the request in CRA system and retain the document at their end for future use.

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Acceptance of request and capturing of the request in CRA system

The POP/POP-SP shall check the following:

 All relevant fields in the form are filled properly.

 PRAN mentioned in the form is valid and active.

 Copy of the PRAN card is attached.

 Issuance of receipt by POP-SP:

On successful verification of the change request form, POP-SP shall accept the same and

shall issue a 17 digit Receipt Number (not mandatory if the target sector is corporate) as

an acknowledgement to the subscriber. The nomenclature of the receipt if the target

sector is UOS.

First 2 digits (from left) – Type of request (19 for Subscriber shifting)

Next 7 digits – Registration Number of POP-SP e.g., 6000002

Next 8 digits - Running sequence number eg.00000001

For Example: 17 digit receipt number will be “19600000200000001”

POP-SP shall handover the acknowledgment to the subscriber as receipt of the acceptance

of the request. The POP-SP shall affix the seal as well as the user shall sign the

acknowledgment before providing the same to the subscriber.

Process of capturing the request in CRA system.

 POP/POP-SP maker user will use DSC based login and log into CRA system and will

enter the subscriber PRAN to capture Shifting details. Please refer Figure 2.1

(Figure 2.1)

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  From the main menu, POP-SP/POP user shall select “Transaction – Subscriber

Shifting” option as shown in Figure 2.2:

(Figure 2.2)

 User shall enter all the details i.e., PRAN, select Tier-2 or Both (if applicable) and

click on submit button as shown in Figure 2.3 given below:

(Figure 2.3)

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  The user then needs to select the target sector as UOS or Corporate.

Figure 2.4 below:

(Figure 2.4)

 In case POP (centralised model – role A or B) is submitting the request and the

target sector is UOS, the POP-SP Reg. no needs to be entered by the user. In case

the target POP-SP is the user and is submitting the request for UOS, the POP-SP

Reg. no will be automatically fetched by the application. In case the target sector is

Corporate, both CHO and CBO registration number needs to be entered.

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  After submission, the next screen will show scheme preference details. The user

needs to select Auto Choice / Active Choice from the drop down. If the selection is

Active Choice, click on “Add” once/twice/thrice depending on the details provided

on the form. For Auto Choice, the “Add” button needs to be clicked once and only

PFM needs to be selected from the dropdown. Please refer Figure 2.5 and Figure 2.6

below :

(Figure 2.5)

(Figure 2.6)

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  In case the target sector is Corporate, subscribers employment details needs to be

entered. Please refer Figure 2.7 below:

(Figure 2.7)

 Once the selections are done, click on “Submit”. In the next screen, all the details

entered by the user along with the source details will appear. The link for signature

will show on the top left. The user needs to verify the signature, re-check other

details and click on confirm. A pop up will appear with the DSC details and the user

needs to select the same and click “OK”. In case the user identifies some

discrepancy and wants to rectify the same, then the user needs to click on “Reject”.

Please refer Figure 2.8 below.

(Figure 2.8)

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  The confirmation screen will show the details as per Figure 2.9 below.

(Figure 2.9)

 On successful request capture, CRA system will generate an acknowledgement

number.
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  Subscriber’s shifting details will be pending for verification by checker user within

the same POP/POP-SP.

Exceptions:

The request will not be accepted in the CRA system under the following circumstances:

 The PRAN is invalid

 The PRAN is in deactivated status

 Government Sector subscribers will need to shift their Tier-1 account to the same

POP under which they have their Tier-2 account.

 There is a Complete Withdrawal Request (Withdrawal due to Death) in Authorised /

In progress or Complete status for that PRAN.

 There is a Shifting Request in Authorised / In progress status for that PRAN.

Authorization of shifting request in CRA system by POP/POP-SP:

Once the request is entered in the CRA system the same has to be authorised by the

checker. The request needs to be authorised by a DSC based user ID of the same POP (for

centralised mode of operation role A & B) / POP-SP, other than the user ID that has

captured the request.

Process

 POP/POP-SP verifier user (checker ID) shall login to CRA system with the DSC based

User ID. User shall select the option “Transaction - Authorize Subscriber Shifting” from

the main menu. The screen will show a list of all requests pending for authorization as

per Figure 2.10 given below:

(Figure 2.10)

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 The user needs to select the required request and click on submit button. On clicking the

submit button subscriber details will be displayed as shown in Figure 2.11 given below:

(Figure 2.11)

 POP/POP-SP user needs to verify the signature and other details against the form

submitted by subscriber and authorize the Subscriber Shifting request.

 The user shall verify /authorise the request by selecting the ‘Authorise’ option and

clicking on the “Submit” button.

 User shall select the Digital Signature Certificate and click on “OK” button.

“Subscriber Shift Request has been Authorized Successfully” will be displayed as

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 shown in the figure below. In case the verifier user wishes to reject the request, a

rejection reason is mandatory and needs to be provided by the user. Please refer

Figure 2.12 below:

(Figure 2.12)

After the request is authorised, the PRAN will be “Suspended” i.e, no other request (such as

contribution /details change etc.) can be captured for that PRAN. The request will be in

“Authorised Status” and will be considered for processing in the same day’s EOD process.

The subscriber mapping will be changed to the new POP/POP-SP and the PRAN will be

activated. After successful shifting of account of subscriber at EOD an email will be sent to

the subscriber. Subsequently, whenever a subscriber requests TS for a period within which

he/she has shifted from Central or State Government, the same will be generated in UOS

format.

After authorization, for the requests rejected by CRA, an email will be sent by CRA to the

concerned POP-SP giving the reason for rejection to enable them to carry out necessary

rectifications and update the requests once again in CRA.

Scenario 2 (Inter and Intra POP within UOS)

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For detailed procedural guidelines on performing subscriber shifting within the POP/POP-

SP, please refer to the Standard Operating Procedure for Subscriber shifting – Inter POP

shifting and POP-SP shifting available in the CRA website www.npscra.nsdl.co.in.

**********************************

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