+91-9553463634
Consultant, OAS – UHG | IIM Indore www.linkedin.com/in/ramya-pabbisetti/
Hyderabad, India
SUMMARY
Consultant in the US healthcare industry with MBA from Indian Institute of Management Indore. Proficient in process
improvement, business analysis, product, and project management. Emotionally intelligent professional with proven history of
strong work ethic, leadership, and problem-solving expertise
EXPERIENCE
Consultant 06/2018 - Present
Optum Advisory Services - UHG, Hyderabad
Risk Identification & Capture Analytics (RICA) – Product & Project Management and UX Design/Prototyping
• Partnered with key stakeholders to determine product strategy & roadmap for RICA, which enables the providers to
identify focus areas to help them achieve their EOY risk capture targets
• Led product walkthroughs, solicited feedback, updated backlogs, and monitored timelines of data refreshes for 14 clients
• Optimized and standardized the RAF scoring algorithms to increase transparency & granularity, and to provide
accurate cohort benchmarking analysis within CMS and HHS models
• Defined & designed the product by generating use cases, identifying key metrics & actionable insights, and prototyping
using Adobe XD, thereby reducing the time spent in ideation & designing by 45%
• Spearheaded stakeholder engagement through updates on progress, accomplishments, risks, challenges, & next steps
• Increased client base by 250% & reduced time spent per client by 65% thus boosting project margins by 35% in 12 months
Workforce Analytics - Business Analysis
• Determined improvements to a hospital system's reporting structure through in‑depth span of control analysis
• Conducted productivity and variance analysis for the departments and cost centers within a hospital system
UHC M&R Consumer Services - Business Process Re‑engineering
• Analyzed consumer services workflows & processes for Benefits stream and created the as‑is state process maps
• Conducted root cause analysis and brainstormed quick‑hits & long-term solutions to reduce the number of calls & AHT/call
• Executed implementation of the solutions through collaboration with several teams and created to‑be state process maps
• Realized savings of $140k through Quick‑Hits and an estimated savings of $1.5mn through long‑term solutions
Optum Rx customer operations - Operational Efficiency Improvements
• Enhanced experience for members, business leaders & call center advocates by optimizing customer service operations
• Recommended consolidation of call disposition reporting, case management and procedure to improve call center
advocate's performance in addressing member complaints
Financial Analyst Intern 04/2017 - 05/2017
L&T, Mumbai
• Determined the macroeconomic and firm specific factors which influence the yields of both Indian and International bonds
• Developed a model based on Regression to predict the yields of the bonds issued by a firm within India, US, and Euro Zone
Engineer Technology - Pega 06/2014 - 05/2016
Virtusa Consulting Services, Hyderabad
• Designed business process flows and developed an application with $1mn contract value for a US based Insurance firm
• Collaborated with product owner and business analysts to prioritize backlog & demoed product features post development
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Quality Assurance Intern 01/2014 - 06/2014
Altair Engineering, Bangalore
• Documented & executed functional test cases covering the capabilities of the application during two releases & ten iterations
• Provided detailed reports on the defects identified, performance against quality metrics and recommended fixes, &
validated resolution after fixes were delivered
EDUCATION
Master of Business Administration (MBA) 2018
IIM Indore
• 3.14/4.33
• Majors: Analytics & Strategy
B.E(Hons) Mechanical Engineering 2014
BITS Pilani Hyderabad Campus
• 8.71/10
• Secured first division in graduation at BITS Pilani – Hyderabad Campus, 2014
Class XII, Andhra Pradesh Board 2010
Narayana Junior College
• 97.1%
• Among the top 0.25% of the 3.28 lakh aspirants ‑ Engineering Agricultural & Medical Common Test A.P, 2010
Class X, ICSE 2008
Siva Sivani Public School
• 93.4%
• Awarded CMR Prathibha Puraskar Award ‑ Class X Board examination
CERTIFICATIONS
Project Management Professional (PMP) – PMI
HealthRules Payor Configuration Level - HealthEdge University
Professional, Academy for Healthcare Management – AHIP
Six Sigma Green Belt - KPMG
Certified System Architect 7.1 - Pega
SKILLS
Business Analysis Adobe XD
Product Management MS Office
Project Management R
Six Sigma Swift Kanban
Process Mapping Qlik Sense
Market Research SQL
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