Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

Request for Proposal (RFP) for “Contracting of

External Agency for Outsourcing of Manpower through
Quality & Cost Based Selection (QCBS) for the year
2021-23”

Airports Authority of India

HR Department
TENDER DOCUMENT
Tender ID- 2021_AAI_84207_1

Estimated Cost : Rs. 41.10 Crores per year

Time Allowed  :  02 (Two) Year 
 
Tender fee  :  Rs. 6000.00 

Last date & time for sale  :  10.09.2021 up to 1800 Hrs. 
of e‐tender document. 
 
Last date & time of e‐Bid  :  10.09.2021 up to 1800 Hrs. 
Submission. 

Date & time of opening of Envelope‐I  :  15.09.2021 FROM 1100 Hrs. 
 

Date & time of opening of Envelope‐II  :  17.09.2021 From 1500 Hrs. 
 

Date & time of opening of Envelope‐III  :  04.10.2021 From 11:00 Hrs. 

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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

Table of Contents

S. No Section Page No
1. Disclaimer 3
Notice Inviting Tenders 4-11
Guidelines for RFP 12
Introduction 13-17
2. Instructions to Applicants 18-29
A. General
B. Documents
C. Evaluation Process
D. Appointment of Service Provider
3. Criteria for Evaluation 30-32
4. Fraud and Corrupt Practices 33
5. Miscellaneous 34-40
6 Guidelines for Financial Proposal 41-42
Schedules
1. Schedule 1: Scope of Work 43 -46

2. Schedule 2: Details of Airports and Clusters 47-49

3. Forms 50-97
4 Schedule A 98
5 Check list -1 for envelope-I 99-100
6 Check list -2 for envelope-II 100-103
7 BOQ 104-109

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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

Disclaimer

The information contained in this Request for Proposal (“RFP”) document or subsequently provided
to Applicant/s, whether verbally or in documentary form by or on behalf of the Airports Authority of
India (“AAI” or “the Authority”), or any of their representatives, employees or advisors (collectively
referred to as “AAI Representatives”), is provided to Applicant(s) on the terms and conditions set out
in this RFP Document and any other terms and conditions subject to which such information is
provided.

This RFP Document is not an agreement and is neither an offer nor an invitation by the AAI
Representatives to any other party. The purpose of this RFP Document is to provide interested
parties with information to assist the formulation of their Proposal for Selection pursuant to this RFP
Document. This RFP Document includes statements, which reflect various assumptions and
assessments arrived at by AAI in relation to the Project. Such assumptions and statements, in this
RFP Document do not purport to contain all the information that each Applicant may require. This
RFP Document may not be appropriate for all persons, and it is not possible for AAI
Representatives to consider the investment objectives, financial situation and particular needs of
each party who reads or uses this RFP Document. The assumptions, assessments, information and
statements contained in this RFP Document may not be accurate, adequate and complete and each
Applicant should conduct its own enquiries and analyses, and should check the accuracy, reliability
and completeness of the assumptions, assessments, information and statements in this RFP
Document, and obtain independent advice from appropriate sources.

AAI Representatives make no representation or warranty and shall incur no liability to any person,
including any Applicant or Applicant, under any law, statute, rule or regulation or tort, principles of
restitution or unjust enrichment or otherwise for any loss, damages cost or expense which may arise
from or be incurred or suffered on account of anything contained in this RFP Document or
otherwise, including the accuracy, reliability or completeness of the RFP Document and any
assessment, assumption or information contained therein or deemed to form part of this RFP
Document or arising in any way with qualification of Applicants for participation in the Selection
Process.

The AAI Representatives may in their absolute discretion, but without being under any obligation to
do so, update, amend or supplement the information in this RFP Document.

The issue of this RFP does not imply that the Authority is bound to select a firm or to enter into any
contract with the Selected Firm for the Project and the Authority reserves the right to reject all or any
of the Applicants or Applications, at any stage of the Application Process, without assigning any
reason whatsoever. Selection of applicant as per RFP shall not give any vested right on the service
provided through such service provider. AAI reserves the right to avail the services from any other
service provider, empaneled or not with the AAI.

Each Applicant shall bear all its costs associated with or relating to the preparation and submission
of its Application including but not limited to analysis, preparation, copying, postage, delivery fees,
expenses associated with any demonstrations or presentations which may be required by the
Authority or any other costs incurred in connection with or relating to its Application. All such costs
and expenses will remain the responsibility of the Application and the Authority shall not be liable in
any manner whatsoever for the same and/or for any other costs or other expenses incurred by a
Bidder in preparation or submission of the Application, regardless of the conduct or outcome of the
Selection Process.

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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

Notice inviting Tender

AIRPORTS AUTHORITY OF INDIA
CORPORATE HEAD QUARTER,
DIRECTORATE OF HUMAN RESOURCE (HR)
R. G. BHAWAN, SAFDARJUNG AIRPORT, NEW DELHI -03
Notice Inviting e-bids for RFP for Contracting of External Agency for Outsourcing of
Manpower through Quality and Cost based selection (QCBS) for the year 2021-23.
Tender ID No. 2021_AAI_84207_1
Ref No: AAI/CHQ/Manpower/RFP/2021-23

1. RFP e-tenders are invited through the CPP e-tendering portal by, Airports Authority of India,
O/o Executive Director (HR), Corporate Head Quarters, A-Block, 2nd Floor, Rajiv Gandhi
Bhawan, Safdarjung Airport, New Delhi-110 003, on behalf of Chairman, AAI from the
applicants registered with registrar of companies for Contracting of External Agency for
Outsourcing of Manpower through Quality and Cost based selection (QCBS) for the
year 2021-23 for a period of 02 Years + One Year extension as required.
The Authority wishes to onboard an External Agency to fulfill contractual manpower
requirement across 5 Regional Headquarters (the “RHQs”) and Corporate Headquarters (the
“CHQ”) and various other “Airports” in India for key operational and support roles. This in
phased manner. The objective is to have better control on quality of contractual manpower
through reputed External Agency who can manage end to end staffing, onboarding and
payroll management (salary, PF, ESI & Bonus disbursement etc.).
The contractual manpower demand across AAI is approximately 1675 in all categories. The
manpower requirement of the Airports shall be fulfilled in phased manner. The Manpower
demand across AAI has been divided into following five clusters as follows:
Cluster 1:
Eastern RHQ along with all airports within the Eastern region under the administrative
control of Regional executive director (RED), ER and Kolkata Airport.
Cluster 2:
Western RHQ along with all airports within the Western region under the administrative
control of RED, WR.
Cluster 3:
Southern RHQ along with all airports within the region under the administrative control of
RED, SR & Chennai Airport.
Cluster 4:
Northern RHQ along with all airports within the region under the administrative control of
RED,NR .
Cluster 5:
North Eastern RHQ along with all airports within the region under the administrative control
of RED, NER.
Cluster 6:
CHQ, Rajiv Gandhi Bhawan & associated offices at Safdarjung Airport, New Delhi.

Applicant shall bid separately for each cluster. For every cluster, service provider shall be
selected based on the highest score on combined Financial and Technical evaluation as per
QCBS. Airports Authority of India is not liable to take manpower at all its entities. Further,
there may be additional stations which may not be mentioned in the said schedule, but which
may need contractual manpower. Selected applicant shall be obliged to provide manpower
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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

in such scenario.
2. The tendering process is online at e-portal URL address
https://etenders.gov.in/eprocure/app or www.aai.aero. Aspiring applicants may download
and go through the tender document. Prospective applicants are advised to get themselves
register at CPP-portal, obtain ‘Login ID’ & ‘Password’ and go through the instructions
available in the Home Page after log in to the CPP-portal
https://etenders.gov.in/eprocure/app or www.aai.aero. They should also obtain Digital
Signature Certificate (DSC) in parallel which is essential for submission of their application.
The process normally takes 03 days’ time.
3. The tenderer may also take guidance from AAI Help Desk Support through path
aai.aero/tender/e-tender/help desk support.
(I) For any technical related queries please call the Helpdesk. The 24 x 7 Help Desk details
are as below:
Tel: 0120-4200462, 0120-4001002, Mobile: 91 8826246593, E-mail: [email protected]
Bidders are requested to kindly mention the URL of the Portal and Tender ID in the subject
while e-mailing any issue along with the contact details.
(II) For any further technical assistance with regard to functioning of CPP portal the bidder
may contact to the following AAI help desk numbers on all working days only between
(i) 08.00 hrs to 20.00 hrs (Mon-Sat)-011-24632950, Ext-3512 (Six lines),E-Mail:-
[email protected]
(ii) 09.30 hrs to 18.00 hrs (Mon-Fri)-011-24632950 Ext-3523, E-Mail:-
[email protected], [email protected] and [email protected].
(iii) 09.30 hrs to 18.00 hrs (Mon-Fri)- 011-24657900, E-Mail: - [email protected]

4. Bid Manager can be contacted as below on all working days from 9:30 Hrs. to 18:00 Hrs.

Sh. Sajid Ali

AGM (Engg-Civil)-II-IMU
Airports Authority of India
A Block, Rajiv Gandhi Bhawan, New Delhi – 110003
Tel. No. : 011-24632950, Ext- 2749
Email: [email protected]

All bid procedure related queries be referred to HELP DESK as above and then to Bid
Manager only. Please note that under no circumstances bid procedure related queries
shall be referred to the IEMs.
5. Three (3) envelopes shall be submitted through online at CPP portal by the bidder as per the
following schedule of CRITICAL DATE SHEET: -

S. No. Activity Date

1 Publishing Date 06.08.2021 from 18:00 Hrs.
2 RFP Document Download/ Sale Start Date 07.08.2021 from 9:30 Hrs.
3 Clarification Start Date 07.08.2021 from 9:30 Hrs.
4 Clarification End Date 31.08.2021 Upto 18:00 Hrs.
5 Proposal Submission Start Date 07.08.2021 from 9:30 Hrs.
6 Proposal Submission End Date 10.09.2021 Upto 18:00 Hrs.

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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

S. No. Activity Date

7 Bid Opening Date (Envelope- I) 15.09.2021 from 11:00 Hrs
8 Bid Opening Date (Envelope- II) 17.09.2021 from 15:00 Hrs
9 Bid Opening Date (Envelope- III) 04.10.2021 from 11:00 Hrs

10 Tender Processing Fee (Online through CPP Portal) Rs.6000/- (Six Thousand only) (i/c
GST) Non- refundable.
11 EMD NIL

6. Qualifying requirements of contractors / firms.

a. Agency should have Permanent Account Number (PAN) & GST Number
b. Agency should have valid Registration on the Date of issue of Tender from company
registrar of India

c. The Agency should have experience of one work of providing services of minimum 250
persons with a minimum duration of one year under one agreement or two works of providing
services of minimum 200 persons under each agreement and similarly 3 works of minimum
150 persons under each agreement. (Please note that if the duration of Agreement is more
than one year and contract is still in force, then the cutoff date of duration of one year is
30-06-2021 and agency has to obtain certificate from the client in this effect). The Agency
should have component of experience of providing Data Entry Operator, computer
operators, Clerical staff & MTS for 150 persons in one of the works with a minimum
duration of one year.

d. Agency should have satisfactorily completed three (3) works of value INR 2.82 crores each
per annum or two (2) works of INR 3.53 crore each per annum or one (1) work of INR
5.64 crore per annum during last seven years ending on last date (extended date) of
submission of bid. Client certificate for experienceshould show the nature of work done, the
value of work, date of start, date of completion as per agreement, actual date of completion
and satisfactory completion of work. Firms showing work experience certificate from non-
government/non-PSU organizations should submit copy of tax deduction at sources
certificate in support of their claim for having experience of stipulated value of work. If the
period of completion of work is more than one (1) year then value of work executed in one
(1) year on pro-rata basis will be considered for eligibility. The Agency should have
component of experience of providing Data Entry Operator, computer operators &
MTS staff amounting to INR 2.82 Crores per annum in one of the work order. The
experience shall be supported with schedule of quantity and interim bill if the duration is
more than one year and agreement is still in force or else final bill. (Please note that if the
duration of Agreement is more than one year and contract is still in force, then the cutoff date
of duration of one year is 30-06-2021 and agency has to obtain certificate from the client in
this effect).
e. Firms showing work experience certificate from non-government/non-PSU organizations
should submit copy of tax deduction at sources certificate in support of their claim for having
experience of stipulated value of work.
f. Applicant should have Average annual turnover of Rs. 2.11 Crores for last three financial
years from FY 2018-2019, FY 2019-2020 and FY 2020- 2021.

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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

g. Applicant must have at least one positive profit before tax (PBT) in last three financial
year. Firms showing Firms continuous losses during the last three years in the balance sheet
shall be summarily rejected.
h. As a proof, copy of Abridged Balance Sheet along with Profit and Loss Account Statement of
the firm should be submitted along with the application.

i. All rates shall be quoted in the format provided and no other format is acceptable. If the
price bid has been given as a standard BOQ format with the tender document, then the
same is to be downloaded and to be filled by all the bidders. Bidders are required to
download the BOQ file, open it and complete the white colored (unprotected) cells with their
respective financial quotes and other details (such as name of the bidder). No other cells
should be changed. Once the details have been completed, the bidder should save it and
submit it online, without changing the file name. If the BOQ file is found to be modified by
the bidder, the bid will be rejected.
Envelope-I: - Must contain scanned copy of the following Forms & documents:
7.
8.

i. Form-1A: Letter of Proposal.

ii. Form-1B: Unconditional Acceptance letter of terms & condition of tender.
iii. Form-1C: Undertaking for Earnest Money Deposit.
iv. Form-1D: (Letter of understanding from the Depositor to Bank to be submitted along with
all Fixed Deposit/ Bank Guarantee to Airports Authority of India)- As wherever
applicable.
v. Form-2: Integrity Pact.
vi. Tender fee.
vii. Checklist for Envelop-I.

The tenderer shall submit their application only at CPP

portal https://etender.gov.in/eprocure/app. Tenderers are advised to follow the instruction
provided in the tender document for online submission of bids. Tenders are required to pay
Tender processing fee Online through CPP Portal only . Bid documents may be scanned
with 100 dpi with black and white option which helps in reducing size of the scanned
document. Uploading of application in location other than specified above shall not be
considered. Hard copy of application shall not be entertained.

7. Envelope-II: - (“Pre-Qualification and Technical Proposal”) must contain following Forms

along with Scanned copies of the documents:
(i) Form 3: Financial Capacity of the Applicant
(ii) Form 4: Experience Certificate of the Firm for similar nature of work
(iii) Form 5: Vendor Capability: Scale of Experience
(iv) Form 6: Experience with Public Sector Clients/ Govt. Sector
(v) Form 7: Experience of Manpower supply at Airports
(vi) Form 8: Geographic spread
(vii) Form 9: Years of operation in INDIA
(viii) Form 10: Particulars of the Applicant
(ix) Form 11: Statement of Legal Capacity
(x) Form 12: Power of Attorney
(xi) Form-13: Form of Agreement
(xii) Form-14: Form of Bank Guarantee or Performance security
(xiii) Form-15: Duly notarized Affidavit reg. compliance of Minimum wages
(xiv) Form-16: Duly notarized declaration reg. blacklisting/Debarring of firm
(xv) Form-17: Undertaking on GST.
(xvi) Should have annualized average financial turnover of Rs. 2.11 crore against works
executed during last three years ending 31st March of the previous financial year. As a
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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

proof, copy of Abridged Balance Sheet along with Profit and Loss Account Statement of
the tenderer should be submitted along with the application. Tenderers showing
continuous losses during the last three years in the balance sheet shall be summarily
rejected.
(xvii) Form-18 Checklist for Envelop-II

Scanned copies of following 05 documents:

(i) Copy of Company Registration Certificate
(ii) Copy of GST Identification Number Certificate
(iii) Copy of PAN Card
(iv) Copy of EPF Number Certificate
(v) Copy of ESI Number Certificate
Envelope-III: The Financial Proposal (e-Bid) through CPP portal.

Applicants shall submit the financial proposal in the format as available at CPP Portal
(“Financial Proposal”) up to two decimal points.

EMD will be NIL.

8. Bids Opening Process is as below: -

Opening dates of Envelops have been mentioned in Critical Date Sheet. Pre-qualification &
Technical proposal containing Documents (uploaded by the contractors/firms) shall be
opened on date & time mentioned in the table of critical date sheet.
Envelope-I: Envelop-I of all the Bidders shall be opened first.
Envelope-II: Envelop-II of the Bidders submitting all the documents as given in Envelop-I
shall only be opened.
Envelope-III: Financial bids of the Bidders meeting the technical criteria shall only be
opened.
Depending on Envelop-II Evaluation, any changes in the date of Opening of Envelop-III shall
be intimated through “CPP portal” section
9. General Guidelines for the Bidders:
(i) The intimation regarding acceptance/rejection of their bids will be intimated to the
contractors/ firms through CPP portal.

(ii) If any clarification is needed from the bidder about the deficiency in his uploaded documents
in Envelope – II, he will be asked to provide it through the CPP portal.

(iii) The bidder shall upload the requisite clarification/documents within time specified by AAI,
failing which tender will be liable for rejection.

(iv) AAI reserves the right to accept or reject any or all applications without assigning any
reasons. AAI also reserves the right to call off tender process at any stage without assigning
any reason.

(v) AAI reserve the right to disallow issue of tender document to working agencies whose
performance at ongoing project(s) is below par and usually poor and has been issued letter
of restrain/ Temporary/ permanent debar by any department of AAI.

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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

(vi) AAI reserve the right to verify the credential submitted by the agency at any stage (before or
after the award of work). If at any stage, any information/documents submitted by the
applicant is found to be incorrect/ false or have some discrepancy which disqualifies the firm
then AAI shall take the following action:
a. Forfeit the entire amount of EMD submitted by the firm.
b. The agency shall be liable for debarment from tendering in AAI, apart from any other
appropriate contractual / legal action.
(vii) Consortium /JV companies shall not be permitted.

(viii) No single firm shall be permitted to submit two separate applications.

(ix) Purchase preference to Central Public Sector Undertaking shall be applicable as per the
directive of Govt. of India prevalent on the date of acceptance.

10. Guidelines for registration, preparation and submission of proposals on CPP portal:
The applicants are required to submit soft copies of their bids electronically on the CPP
Portal, using valid Digital Signature Certificates. The instructions given below are meant to
assist the applicants in registering on the CPP Portal, prepare their bids in accordance with
the requirements and submitting their bids online on the CPP Portal. More information
usefulfor submitting online bids on the CPP Portal may be obtained at:
https://eprocure.gov.in/eprocure/app.

11. REGISTRATION
(i) Applicants are required to enroll on the e-Procurement module of the Central Public
Procurement Portal (URL: https://eprocure.gov.in/eprocure/app) by clicking on the link
“Online applicant Enrolment” on the CPP Portal which is free of charge.
(ii) As part of the enrolment process, the applicants will be required to choose a unique
username and assign a password for their accounts.
(iii) Applicants are advised to register their valid email address and mobile numbers as part
of the registration process. These would be used for any communication from the CPP
Portal.
(iv) Upon enrolment, the applicants will be required to register their valid Digital Signature
Certificate (Class II or Class III Certificates with signing key usage) issued by any
Certifying Authority recognized by CCA India (e.g. Sify / nCode / eMudra etc.), with
their profile.
(v) Only one valid DSC should be registered by an applicant. Please note that the
applicants are responsible to ensure that they do not lend their DSC’s to others which
may lead to misuse.
(vi) Applicant then logs in to the site through the secured log-in by entering their user ID
password and the password of the DSC / e-Token.

11.1 PREPARATION OF PROPOSAL

(i) Applicant should take into account any corrigendum published on the RFP document
before submitting their proposal.

(ii) Please go through the RFP advertisement and the RFP document carefully to understand
the documents required to be submitted as part of the proposal. Please note the number of
covers in which the proposal documents have to be submitted, the number of documents -
including the names and content of each of the document that need to be submitted. Any
deviations from these may lead to rejection of the proposal.
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Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

(iii) Applicant, in advance, should get ready the proposal documents to be submitted as
indicated in the RFP document / schedule and generally, they can be in PDF / XLS /
RAR / DWF/JPG formats. Proposal documents may be scanned with 100 dpi with
black and whiteoption which helps in reducing size of the scanned document.

(iv) To avoid the time and effort required in uploading the same set of standard documents
which are required to be submitted as a part of every proposal, a provision of
uploading such standard documents (e.g. PAN card copy, annual reports, auditor
certificates etc.) has been provided to the applicants. Applicants can use “My Space”
or ‘’Other Important Documents’’ area available to them to upload such documents and
keep it as a repository.

(v) Note: “My Documents space” is only a repository given to the Applicants to ease the
uploading process. If Applicant has uploaded his Documents in “My Documents
space”, this does not automatically ensure these Documents being part of Technical
Proposal.

11.2 SUBMISSION OF PROPOSAL

(i) Applicant should log into the site well in advance for proposal submission so that
they can upload the proposal in time i.e. on or before the proposal submission time.
Applicant will be responsible for any delay due to other issues.

(ii) The applicant has to digitally sign and upload the required proposal documents one by
one as indicated in the RFP document.

(iii) Tender processing fee Rs. 6000.00 (Six Thousand only) (i/c GST Non-refundable)
will be required to be paid online on CPP Portal only.

(iv) Earnest Money Deposit (EMD) will be NIL.

(v) Applicants are requested to note that they should necessarily submit their financial
proposal in the format provided and no other format is acceptable. If the price proposal
has been given as a standard format with the RFP document, then the same is to be
downloaded and to be filled by all the applicants. Applicants are required to download
the file, open it and complete the blue colored (unprotected) cells with their respective
financial quotes and other details (such as name of the applicant). No other cells
should be changed. Once the details have been completed, the applicant should save
it and submit it online, without changing the filename. If the file is found to be modified
by the applicant, the proposal will be rejected.

(vi) The server time (which is displayed on the applicants’ dashboard) will be considered
as the standard time for referencing the deadlines for submission of the proposal by
the applicants, opening of proposal etc. The applicants should follow this time during
proposal submission.

(vii) All the documents being submitted by the applicants would be encrypted using PKI
encryption techniques to ensure the secrecy of the data. The data entered cannot be
viewed by unauthorized persons until the time of proposal opening. The confidentiality
of the proposal is maintained using the secured Socket Layer 128-bit encryption
technology. Data storage encryption of sensitive fields is done. Any proposal
document that is uploaded to the server is subjected to symmetric encryption using a
system generated symmetric key. Further this key is subjected to asymmetric
encryption using buyers’/proposal openers’ public keys. Overall, the uploaded RFP
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 Request for Proposal for Contracting of External Agency for Outsourcing of Manpower

documents become readable only after the RFP opening by the authorized proposal
openers.

(viii) The uploaded RFP documents become readable only after the RFP opening by the
authorized proposal openers.

(ix) Upon the successful and timely submission of proposal (i.e. after Clicking “Freeze
Proposal Submission” in the portal), the portal will give a successful proposal
submission message & a proposal summary will be displayed with the proposal no.
and the date & time of submission of the proposal with all other relevant details.

(x) The proposal summary has to be printed and kept as an acknowledgement of the
submission of the proposal. This acknowledgement may be used as an entry pass for
any proposal opening meetings.

12 SEARCHING FOR RFP DOCUMENTS

(i) There are various search options built in the CPP Portal, to facilitate applicants to
search active RFPs by several parameters. These parameters could include RFP ID,
Organization Name, Location, Date, Value, etc. There is also an option of advanced
search for RFPs, wherein the applicants may combine a number of search parameters
such as Organization Name, Form of Contract, Location, Date, Other keywords etc. to
search for RFP published on the CPP Portal.

(ii) Once the applicants have selected the RFPs they are interested in, they may
download the required documents/RFP. These RFPs can be moved to the respective
‘My RFPs’ folder. This would enable the CPP Portal to intimate the applicants through
SMS/ e-mail in case there is any corrigendum issued to the RFP document.

(iii) The applicant should make a note of the unique RFP ID assigned to each RFP, in
case they want to obtain any clarification / help from the Helpdesk.

13 ASSISTANCE TO APPLICANTS

Any queries relating to the RFP document and the terms and conditions contained
therein should be addressed to the RFP Inviting Authority for a RFP or the relevant
contact person indicated in the RFP.

Any queries relating to the process of online proposal submission or queries relating to
CPP Portal in general may be directed to the 24x7 CPP Portal Helpdesk.

Executive Director (Admin/HR)

(For and on behalf of the Chairman
Airports Authority of India

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 Page 12

Signature Not Verified

Digitally signed by SAJID ALI
Date: 2021.08.06 17:44:32 IST
Location: eProcurement System for Central
PSUs