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Kloud Activity Final Activity2

1. The document provides instructions for completing a hotel reservation and guest management activity using the Kloud Hotels software. It involves making a reservation for a corporate guest attending a summit and another guest sharing their suite. 2. The instructions include entering guest and reservation details, charging fees to the company and guests, processing payments, generating reports, and checking guests in and out. 3. The activity outputs that must be submitted include arrival reports, confirmation letters, registration cards, billing statements, balance letters, departure reports, and cash terminal closing reports for two shifts of the hotel stay.

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801 views

Kloud Activity Final Activity2

1. The document provides instructions for completing a hotel reservation and guest management activity using the Kloud Hotels software. It involves making a reservation for a corporate guest attending a summit and another guest sharing their suite. 2. The instructions include entering guest and reservation details, charging fees to the company and guests, processing payments, generating reports, and checking guests in and out. 3. The activity outputs that must be submitted include arrival reports, confirmation letters, registration cards, billing statements, balance letters, departure reports, and cash terminal closing reports for two shifts of the hotel stay.

Uploaded by

no direction
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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HM 4 – Applied Business Tools and Technology

Kloud Hotels Integration


Exercise 4
Instruction: Complete the activity using Kloud Hotels.
1. Open cash terminal (SHIFT 1) with P5,000 opening balance
2. The company made a reservation on behalf of the guest as he/she will be participating in an
International Summit. Use an International Hotel Brand as a company and include the
following information:
CLIENT INFO.
Account Name International Hotel Brand chosen
Client Type Corporate
Market Segment Corporate
Gender N/A
Religion N/A
Birthday Year the company was established
Document Id Driver’s License
E-mail Company’s E-mail Address
ADDITIONAL INFO.
Telephone Company’s number
Mobile Company’s mobile number
Fax Same as company number
Address Complete Address (Street, City, Zip Code) of the
hotel
Card Type Visa
Card # (Last 4 Digit) 0125
Expiry December 2032

3. Reserve a room for the guest travelling for leisure: Booking reference (000+your cashier
number)
RESERVATION SCHEDULE
Date From Current Date
Date To Next Day
Room Assigned Room
Rate Regular
Breakfast Yes
Title (Engr.) Mrs.
Last Name Your Last Name
First Name Any First Name starting with letter V
Source Corporate Houses
Citizenship (your choice) Filipino
Gender Female
Company See Instructions Below
Market Segment Corporate
Religion N/A
FLIGHT DETAILS
Arrival Details PR 9528
HM 4 – Applied Business Tools and Technology
Kloud Hotels Integration
Arrival Date / Flight ETA Current Date / 12:45 PM
Departure Details TZ 752
Departure Date / Flight ETD Next Day / 10:15 AM
Remarks Airport Transfers
ADDITIONAL INFORMATION
(see pictures below)
Fill-out all necessary information of the guest including Document Id, Country, Address (Street,
City, Zip code), Landline, Mobile, Fax, Date of Birth (1975),
email address (hotel email add.)
4. Generate Guest Arrival Report - Expected, export the file.
5. The corporate guest stayed at the hotel with another participant sharing the same suite room.
Input the following info + show integration:
Title Ms.
Last Name Participant’s Last Name
First Name Participant’s First Name
Citizenship (your choice) Malaysian
Gender Female
ADDITIONAL INFO.
Document Id Passport
Country Malaysia
Landline No. Hotel Landline
Mobile No. Mobile Number
Fax Same as Hotel Landline
Date of Birth Participant’s Birthday
E-mail Hotel E-mail Add

6. Their company will shoulder 95% of the guest’s room charge, 60% charge to extra person,
50% of the mini-bar charge and P2,500 of the telephone charge, P580 of the pool charge
and 85% of the laundry charge.
7. Post recurring charges for the following:
Extra person P4,420
Extra pillow P376

8. The guests deposited P5,000 as an initial payment thru credit card (BDO/Visa + 4 digit card
number + expiry date)
9. Generate confirmation letter for the guest and export the file.
10. Check-in your corporate guest.
11. Generate guest registration card and export the file.
12. Insert Mini-bar Charge, P4,295, Telephone Charge, P3,600, Pool Charge P1,950, Internet
Charge P1,145 and Laundry Charge P2,320
13. Generate guest billing 1 (before shift 2) and high balance letter 1 then export the file.
14. Close cash terminal and remit the current balance.
15. Capture close shift report 1 and export it to your activity folder
HM 4 – Applied Business Tools and Technology
Kloud Hotels Integration

Due to a technical problem Day 2 is changed to Shift 2

16. Open cash terminal (SHIFT 2) with P5,000 opening balance


17. Insert Room charge, Extra person, Extra pillow, and Banquet Charge, P5,880, and Mini-bar,
P1,320
18. Generate high balance letter 2 and guest departure report – expected and export the file.
19. Insert Credit Card Payment for Sub – Folio A: Provide the necessary card details (full
payment)
20. Insert City Ledger Payment for Sub – Folio B
21. Generate guest billing 2 for the guest before check out and export the file.
22. Check out the guest and generate another guest billing 3 after guest checked out.
23. Close cash terminal and remit the current balance.
24. Capture close shift report 2 and export it to your activity folder
25. Submit all necessary reports.

Activity Outputs:
Shift 1 Shift 2 
 Guest Arrival Report – Expected  High Balance Letter 2
 Guest Confirmation Letter  Guest Billing (2) before check-
 Guest Registration Card out (3) after check-out
 Guest Billing (1) before shift 2  Guest Departure Report – Expected
 High Balance Letter 1  Close Shift Report 2
 Close Shift Report 1

Before submitting the reports in PDF file, make sure to upload them in order!

Upload first the reports for Shift 1 then Shift 2

Example: for Shift 1 - 1GARExpected_Garcia, 1ConfimationLetter_Garcia

for Shift 2 - 2GARExpected_Garcia, 2ConfimationLetter_Garcia


HM 4 – Applied Business Tools and Technology
Kloud Hotels Integration

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