HOME LOAN
TATA CAPITAL HOUSING FINANCE LIMITED - TCHFL
MOST IMPORTANT TERMS AND CONDITIONS - FOR HOME LOANS
LOAN ID -
BORROWER NAME(S)-
Following are the MOST IMPORTANT TERMS and CONDITIONS agreed between the Borrower and TATA CAPITAL HOUSING FINANCE
LTD (TCHFL)
A - LOAN DETAILS
1 Loan Amount (Sanctioned Amount) Rs Determined on the basis of Credit appraisal of the
profile, income and valuation of the security being
offered
2 Purpose of Loan
3 Rate of Interest % Prevailing Floating / Fixed / Dual Rate**
4 Reference Rate (RPLR*) %
5 Discount on RPLR %
6 Loan Tenure Months
Please note-
a. Retail Prime Lending Rate – RPLR is the rate announced by TCHFL and shall govern the Rate of Interest for your loan contract from time to
time.
b. This is subject to the provisions for variation thereof in terms of the loan agreement to be executed by you.
c. TCHFL has the right to revise the Retail Prime Lending Rate from time to time and accordingly, reset the applicable Rate of Interest and
stipulate the revised equated monthly installments or Loan Tenure.
d. Post completion of the Fixed Rate tenure, Loan will be converted in to Variable rate basis and linked to TCHFL RPLR prevailing at that
time.
B – SECURITY / COLLATERAL FOR THE LOAN
Property Description
Guarantee:
Name of the guarantor/s (If/any)
Other security interest (If any)
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C - FEES & CHARGES: All amounts are inclusive of GST, except if mentioned separately.
Sr. Name of Fee /
Subject When Payable Frequency Applicable Charges
No. Charge Levied
Up to 2.00% of the loan
Home Loan (Salaried, Self
amount + GST (Up to ₹10,100 +
1 Employed Professionals, Self Processing Fee At application Once
GST upfront and balance at the
Employed Non- Professionals)
time of disbursement)
Stamp duty charges
At the time of As applicable in the respective
2 Statutory Charges on mortgage Once
disbursement States.
deed/MOE
Up to 2.00% per month over
Overdue Charges /Late Payment Additional interest /
3 On accrual Monthly and above prevailing interest
Charges (Home Loan) Overdue Charges
rate.
Rate Switch Charges (For On conversion for customer Up to Rs. 12,000/- + Applicable
4 Conversion Fees Event
Salaried & SENP) initiated requests only GST per instance
Cheque dishonor On Rs 700/- for every Cheque
Miscellaneous Depends on no. of
5 charges/rejection of NACH/ECS Cheque/Mandate dishonor/ rejection of ECS/
Receipts Dishonors.
mandate Dishonor Auto debit/NACH Mandate
Providing Foreclosure Statement Miscellaneous For customer initiated
6 Event Rs 500/- + GST per contract
and List of Documents Receipts requests only
For all cases under
Miscellaneous
7 Document Retrieval Charges Event Foreclosure / Termination/ Rs 5,900/- per contract
Receipts
Customer Request
PDC Charges (Repayment mode Miscellaneous
8 Event One-time charge Rs 750/-
other than ECS / NACH) Receipts
Payment Instrument Swapping Miscellaneous
9 Event On every request Rs 550/-
Charges Receipts
One-time charge for
Cancellation
10 Loan Cancellation Charges Event customer initiated requests Rs 5,900/- per contract
Charges
only
Maintenance
11 Account Maintenance Charges Event One-time charge Rs.2000/-
Charges
12 Legal Charges Charges Event - As per Actuals
Charges for copy of loan Miscellaneous
13 Event On Request Rs. 250/-
agreement Receipts
Physical Copy - Statements of Miscellaneous For Customer Initiated
14 Event Rs 200/- + GST per contract
Accounts (SOA) Receipts requests only
Physical Copy - Provisional and Miscellaneous For Customer Initiated
15 Event Rs 200/- + GST per contract
Final Interest Certificate Receipts requests only
Physical Copy – Repayment Miscellaneous For Customer Initiated
16 Event Rs 500/- + GST per contract
Schedule Receipts requests only
Any other statements / requests Miscellaneous For Customer Initiated
17 Event Rs 500/- + GST per contract
not specified in the list Receipts requests only
Property Swapping charges* 1st time property swap Rs 10,000/- + GST
Miscellaneous
18 (Restriction of swapping upto 2 Event
Receipts 2nd time property swap Rs 20,000/- + GST
times only)
Miscellaneous For cases other than
19 NOC Issuance Charges Event Rs 500/- + GST per contract
Receipts contract termination
*Property swapping to be allowed subject to internal approval
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D – PRE – PAYMENT & FORECLOSURE CHARGES
Part payment will be allowed after commencement of the Monthly Instalment.
Rate Description Party to the Agreement Foreclosure Charges* Partial Prepayment Charges
Closure by
Closure by
Balance Closure by Own Funds
Own Funds
Transfer
Individual or Non-Individual
Floating Rate Scheme No Charges
Borrowers /Co-borrowers
Individuals/ Non-individual
Fixed Rate Schemes No charges 2% + GST* No charges
Borrowers/Co-borrowers
*In case of Semi-Fixed Loans (fixed for initial period and then floating), the Foreclosure/ Part payment norms will be applicable as per the status
(fixed/floating) of the loans as on day.
E – CONDITIONS FOR DISBURSEMENT OF LOAN
Please refer Loan Agreement & Sanction Letter for the same. The above charges supersede the charges mentioned in the Loan agreement.
**Insurance Details
Insurance of Property if applicable
Insurance of Borrowers if applicable
** Insurance is subjected to acceptance of customer
F – ANY OTHER TERMS & CONDITIONS FOR FULFILLMENT
G - REPAYMENT OF LOAN
Monthly Installment Amount Rs Part Prepayment Rs
Mode of Repayment Full Prepayment
No. of Installments ROI change Advance
Intimation time period
(Floating / Dual Rate)
H – PROCEDURE FOR RECOVERY OF DUES
• Tele-calling to the Borrower / Co-Borrower after Dishonor of mandate for NACH/ECS / Auto debit or bouncing of cheques.
• Field visit by the collection representative at the address of the Borrower / Co-Borrower.
• Loan Recall notice after happening of an Event of Default with notice period of 10 days.
• Initiation of legal action after 7 days’ notice period for enforcement of mortgage.
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TCHFL HL MITC Version 17
I – CUSTOMER SERVICE
10:00 am to 6:00 pm Monday to Friday
Branch Visiting Hours
10:00 am to 2:30 pm on Saturday (Closed on 1St & 2nd Saturday)
[email protected]
Customer Care Contact details
Customer Care No. 1860 267 6060
*Interest Certificate Time line TAT 7 days
*Loan Account Statement Time line TAT 7 days
Title Documents Photocopy Time line TAT 2 weeks
Return of Original Documents on closure / transfer of the loan
2 weeks
TAT
Issuance of foreclosure statement and or list of documents TAT 14 working days
TAT for handover of original property documents post loan closure will start from the date of account closure. For all other requests, TAT starts after
completion of all the documents and submission of fee (if any); TAT does not include Sundays and Holidays.
By accessing the customer portal on https://www.tatacapital.com/home-loan.html details of which are available on the “Welcome letter”, the
interest certificate can be readily downloaded directly from your end.
J – GRIEVANCE REDRESSAL PROCEDURE - You will receive an acknowledgement/ response within 10 business days of receiving your
communication.
Level 1 Write in to [email protected] or call the Customer Care no. 1860 267 6060.
If you are not satisfied with the resolution provided, you may write to the Customer Service Head
Level 2 Head – Customer Service, Tata Capital Housing Finance Limited
13th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai 400 013
Email: [email protected]
If you are not satisfied with the resolution provided, you may write to the Managing Director.
Managing Director, Tata Capital Housing Finance Limited
Level 3
12th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai 400 013
Email: [email protected]
In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the
regulatory authority of Housing Finance companies – the National Housing Bank – at the address given below.
Level 4 National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre, Lodhi Road, NEW DELHI- 110003.
www.grids.nhbonline.org.in/ OR in offline mode by post, in prescribed format available at the link
http://www.nhb.org.in/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf OR
https://nhb.org.in/citizencharter/Complaint_form.pdf
This is to bring to your notice that we have revised our timings which shall now stand between 10 AM to 3 PM in respect of the below services:
Acceptance of request for:
• Foreclosure statement
• List of documents
Collection of:
• Foreclosure statement
• List of documents
• Foreclosure cheque
• Property Papers post Loan closure
*Foreclosure cheque and request for Foreclosure Statement, List of documents will be accepted/issued from 2nd to 24th day of the month excluding 1st & 2nd
Saturdays, all Sundays and public holidays and will not be accepted from 25th day of the current month to 1st day of the next month.
.
The above terms and conditions have been read by the borrower(s) or read over to the borrower(s) and have been understood by the borrower(s)
All the fees and charges as mentioned in the document are non-refundable in nature. The borrower(s) accept that he/she will not be entitled for a
refund from TCHFL for any reason whatsoever.
For Tata Capital Housing Finance Limited Accepted by
Sign Here
Authorized Signatory Borrower(s)
Date:
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