SHAHZAD MAQBOOL

Address: C/O DAWN BOOK DEPOT

Muzaffarabad A.K

Mobile: + 92 302 2583060

Off: + 92 5822 921934

Objective:
Interested to work with market-leading organization where one can excel within highly competitive
environment where leadership skills are the keys to success.

Profile Summary:
 Professional experience with successful career in banking, business development.
 Excel at interfacing with others at all levels to ensure organizational goals are attained
 Proactive approach has resulted in numerous accounts and expanding client base, Equipped with
interpersonal, IT, analytical skills.
Professional Experience: Working in HBL from December 26, 2011 to till.
1) - BANKING EXPERIENCE:
Business Development Manager;(2013 to till date)
.Business development plane
.Bank Assurance Business
.Busines from different project Accounts
.Field visit to search out new venues for business development.
.NTB Targets
.Deposit and Finances.
MANAGER OPERATIONS:
 Promoted as Branch Manager Operations at HBL Corporate Branch Sathra Road in a short
period. Increased Branch business by numerous profitable accounts in CASA
 Overall supervision, urgent officiating as Branch Manager during BM absence
 Manager Credit:
 Promoted as branch manager credit in chatter domel branch muzaffarabad to meet the current
challenges of the competitive environment and got the certificate of excellence in credit.
MANAGER TELLER:
 Immediate supervisory control of the branch, monitoring of SIS (Service Indicator System),
Complete supervision of ATM (Automated Teller Machine)
 ATM SUPERVISOR:
 Immediate supervision of daily cash balancing in ATM, Claim Settlements.
 Daily processing of ATM discrepant value visa cards, PB applications, IB Banking
 REMITTANCES INCHARGE:
 Monitoring customer services standards.
 Ensure compliance to internal polices and procedures.
ACCOUNT OPENING:
 Ensure best quality of customer services and solve the problems of customers.
 To make customers familiar with product and its use.
 Awarded with cash prize by introducing NTB.
CASH OFFICER:

 Ensure high level of customer service.

 Ensure compliance to internal, Clean Note policies and procedures .

Academics: MBA (Marketing )-Gomal UniversityMuzaffarabad Majors in

Marketing: Aspects of Marketing Management, Managerial Economics, Financial Accounting,
Managerial Accounting, Financial Management, RMT (Research Methods & Technique), Financial
Policy, International Business Policy, International Human Resources Management, Statistics, AFS
(Analysis of Financial Statements), Information Technology, Business Communication & Report
Writings.

Accreditations & Certifications:

 Basic Banking General & Operational Training from Management Development Institute of
Pakistan
 Credit Training programe 5 five days (L&D)
 Bank Assurance Certification Program held at RHQ Muzaffarabad
 Winner of customer focus week as most cooperative staff among customers & also won Account
opening Targets set by the Management.
 Tellers Training Program for five days from Learning & Development Institute Islamabad. Which
 contains following points:
Managing Customers Relation, AML & KYC, Account Opening & its Operation, Payment
Instrument & Settlement Process, Remittances & Money Transfer, Cash Handling, Product
Knowledge, Interpersonal Skill.
 Two Days “ERP” MISYS program training held at Mir Continental Muzaffarabad
 One day Training “AML” (Anti-Money Laundering) held at Learning & Development
Institute Islamabad.
 One day “Fraud Awareness program” Learning & Development Institute Islamabad.
Attended Sessions:
  “KYC (know your customer) & AML (Anti Money Laundering) Training” held at PC Hotel
Muzaffarabad
 Session on “Services for Prestigious Customers” organized by Learning & Development Institute
of Pakistan.
 “Attended Branch Banking Operations” held at PC Muzaffarabad
 Two years of experience in DAWN Group of News Paper over in Karachi as a Senior
Marketing Exective.
Professional Training & Skills:
Management and Leadership skills, Effective customer care, Problem solving & decision-making,
Team building, Performance improvements, Analysis about the culture of an organization,
Presentation skills, Interpersonal communication

Achievements:
Awarded with “A “category for the year ended 2008.
Awarded with “B “category for the year ended 2009 with Cash Prize
Awarded with “A “category for the year ended 2010
Awarded with cash prize for “Low Cost Deposit” performance in 2011
Awarded with “A” category appraisal year ended 2011
Awarded with “A” category appraisal year ended 2012

Awarded with “B” category for the year ended 2013

Awarded with “A” category for the year ended 2014

Languages: Proficient in both oral and written communication in English

Urdu (writing and reading)

I.T Skills: Worked in Windows & used Office Software especially Excel, Word and Power Point
up to maximum utilities, & Internet Browsing.
Maximum utilization of software used in HBL (MISYS and Cashier System) Significance of IT in
Banking, Desktop System, Communication System, IT Security and Risk Management.

Personal Details:
Date of Birth: 03/11/1979

Nationality: Pakistani

CNIC No.: 82203-5387702-9

Mailing Address: HBL RHQ Muzaffarabad A.K

Interests & Activities: Traveling & Current Affairs.

Reference: Will be provided, if needed.