(o>. (70) ;1)) Business English English for Logistics Marion Grussendorf EXPRESS SERIES NR nan OXFORDOXFORD Great Clarendon Stret, Oxford ox2 60” Oxford University Press i a department ofthe University of Oxford. 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Oxford University Press disclaims any responsibility forthe content san: 978019 4579469 Printed in China ‘The publisher would Hike to thank: the flows for their kin permission to reproduce photographs and other copyright material: iStockphoto.com pS (freight train(SGT Photo), p6 (greenhouse tomatoes/Dan Drieger. D7 {businesswoman at desk(Alan Lemire), p7 (businessman on phone} "Neustockimages), p7 [warehouse businessmanysteve Cole), p10 {cargo ship/Hazlan Abdul Hakim), ptt (Pudong, ShanghaiDavid dre Loureiro) p12 (warehouse with materialffomczyk Bartek). 13 road, rail and airfeight/Australia Takeiteasy Digital Ant), p15 {trucks being loaded), p19 (conveyor in postoffice), p20 (forklift truck{Carole Gome, p23 (business woman at desifEch Olay), p25 {customs declaration form/The'Tor) p27 young office worker/Pascal ‘Genest), p28 container terminal, (container shipjOpla), p28 0 Triple Crown Services Company, used with kind permission (roadraile}, {iStockphoto.com p28 (container shipjCamilo Torres), (truck at dock) assalve photography), Alamy p28 swap boxlyje vario images GmbH & CoG), iStockphoto.com p29 @ business people in office/Atno¥aur, ‘Shatterstock com p31 (ISO container/Franck Boston), p31 (tanstaines) Stephen Coburn), iStockphoto.com p31 (reach stacker/Tony Temblay}, B31 (Container Harbour/Wim Burger), Corbis p33 (reefer container) ‘Bd Young) p33.© Chris Miller, used with kind permission (tanktainen iStockphoto.com p33 open top container/Kj. Pargeter), Shutterstock ‘p34 containerjFranck Boston). iStockphoto.com p37 (high speed ‘ruck{The Thor} Stockphoto.com p37 (quarried marble/Borsheim ‘Arts Studi), p4 man in suitfNick Monu), p80 (drummark Evans) ‘p50 (balesLeadinglights), p50 (barrelsJames Group), Shutterstock, 50 {Open bosilin Sergey, iStockphoto.com p50 wooden crate) Jorgen Jacobsen). ps2 (Heathrow terminal 8), ps3 stacked pallets/ Jorgenjacobsen), iStockphoto.com p53 (hand truckjayzek), Alamy p53 {tote binjo Studiosource, p53 Roll Containers Handling Lt used ‘with kind permission (Roll Cage), Shutterstock p33 (hand fork Harald Hoiland Tjostheim). istockphoto.com p53 (fork it truck). 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We apogie foray apparent ingringemant of copyright and notified, he publisher wl be pleased {rectify any errs or omisions at the eal opportunity:Contents PAGE UNITTITLE Topics 5 Introduc Setting the scene to logistics Jobs in logistics Regular a 2 Logistics services Logistics acronyms Product ranges 3PL providers Value-added services 20 Inventory Inventory management management and Continuous replenishment procurement Job advertisements 28 EJ Modes of ‘Transport and handling equipment transport Container types Types of goods 37 Planning and Transport options arranging Measurements transport Quotations. 45 [lJ Shipping goods Ma Loading ‘Advice of shipment Shipping instructions 53 Warehousing Handling equipment and storage Warehouse areas Warehousing today 60: Documentation —_ocuments in foreign trade and finance Import instructions Payment methods PAGE APPENDIX 69 Test yourself! 71 Partner Files, 73 Answer key 82 Transcripts 88 Useful phrases and vocabulary 91 Glossary of acronyms and abbreviations, 92 A-2wordlist 9% — Wolghts and measures conversion chart USEFULLANGUAGE AND STRUCTURES Describing jobs Talking about regular activities Selling services Explaining online services The passive Giving and asking for opinions Making suggestions Agreeing Adjectives Making comparisons Describing features, Making enquities and requests Advising and offering alternatives Numbers, dimensions, and weight Explaining how to do something Prepositions Talking about shipping problems The passive with modals Talking about improvements Describing a process Apologizing by and untit. Handling payments Dealing with mistakesAbout the book English for Logistics has been developed specifically for people who work in the logistics industry and who need English to communicate in a variety of situations with colleagues, clients, and business partners. It supplies you with the target vocabulary and commonly used expressions that are essential to communication whether you work for a shipping agent, a customs broker, or a freight forwarder. English for Logistics covers a range of subjects associated with the logisties industry. Learners in management-level positions will find their needs catered for, just as much as those in warehousing or administration. Units from the book work independently and can be selected according to the needs and interests of the course participants. English for Logistics is also ideal for self-study. Each unit begins with a Starter, which consists of a short exercise or a quiz and serves as an introduction to the topic of the unit. Practical exercises, listening extracts, industry-specific texts as well as photos and illustrations help you to acquire key vocabulary and expressions. Realistic role-plays give you the opportunity to put all you have learned into practice. Each unit closes with an Output activity, an article related to the topic of the unit followed by questions for reflection and discussion. Finally the book finishes up with a fun quiz to Test yourself! on some of the facts and figures discussed over the previous eight units. The MultiROM contains all the Listening extracts from the book. These can be played through the audio player on your computer, or through a conventional CD player. In order to give yourself extra listening practice, listen to it in your car. The Interactive exercises let you review your learning by doing Useful phrases, Vocabulary, and Communication exercises on your computer. This will be particularly valuable if you are using the book for self-study. in the appendix of English for Logistics you will find the Partner Files for the role-plays and the Answer key so that you can check your own answers if you are working alone. There are also Transcripts of the listening extracts, an A-Z word list, and a list of Useful phrases and vocabulary. Finally, we have included a Glossary of acronyms and ‘abbreviations and a Weights and measures conversion chart; these can be used as handy references at work.