Release Notes

Dell EMC NetWorker

Version 19.2

Release Notes
REV 01
November 15, 2019

These release notes contain supplemental information about the NetWorker 19.2 release.
l Revision history..........................................................................................................2
l Product description................................................................................................... 2
l New and changed features in NetWorker 19.2........................................................... 2
l Fixed issues in NetWorker 19.2.................................................................................. 4
l Known issues and limitations for NetWorker 19.2 ......................................................8
l Environment and system requirements.................................................................... 30
l Install, upgrade, and configure................................................................................. 30
l Additional resources.................................................................................................30
Release Notes

Revision history
The following table presents a revision history of this document.

Table 1 NetWorker 19.2 release notes revision history

Revision Date Description

01 November 15, 2019 First release of this document for NetWorker

19.2.

Product description
The NetWorker environment provides the ability to protect an enterprise against data loss. As the
enterprise grows, so does the complexity and importance of protecting data. The NetWorker
software provides the power and flexibility to meet these challenges.
The NetWorker software is a cross-platform, client/server application that provides the ability to
remotely manage all NetWorker servers from a web-enabled, graphical interface.
Before installing this release, review the NetWorker Installation Guide, NetWorker Administration
Guide, and other documentation. The "Additional resources" section lists the complete
documentation set.
Note: References to Data Domain systems in this documentation, in the UI, and elsewhere in
the product include Data Domain systems and the new PowerProtect DD systems.

New and changed features in NetWorker 19.2

This section provides information about the new features and enhancements in NetWorker 19.2.
Client management using NetWorker Management Web UI
The NetWorker Management Web UI has been enhanced to include support for the following:
l Managing client resources
l Managing probes
l Managing time policies
l Managing directives
l Managing restricted datazones
The NetWorker Administration Guide provides more information.
NetWorker REST API enhancements
NetWorker REST API supports client configuration, backup, and recover of the SAP HANA and
SAP HANA MDC database.
The NetWorker API Reference Guide provides more information.
NetWorker usage data reporting
NetWorker 19.2 allows you to configure MailHome to report usage data back to Dell EMC.
The NetWorker Administration Guide provides more information.

2 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

NetWorker IPv6 update

In the earlier versions of NetWorker, only the fully qualified domain name (FQDN) or alias
associated with the IPv6 address was supported. Starting with NetWorker 19.2, IPv6 addresses
are supported and can be specified in all the fields of NetWorker interfaces, that is, NMC, NWUI,
and CLI which accept FQDN or alias.
The NetWorker Administration Guide provides more information.
Improve restore performance with multiple threads
Recover workflow for file system backups has been enhanced to perform restores in parallel. This
splits recover requests into multiple recover requests resulting in more than one recover stream.
This has improved recover performance in comparison to earlier versions.
Backups and restores using Direct Fiber channel for vProxy
You can now perform vProxy backups and restores using the DFC (Direct Fiber Channel) path.
The NetWorker VMware Integration Guide provides more information.
Separation of browse and retention feature
NetWorker 9.x had introduced the browse period equal to retention for Saveset lifecycle
management within index database and media database respectively. This change restricted the
index to be purged from client file indexes until the save set retention period was over and the save
set was eligible for recycle. For high density file systems or NDMP backups, this was an additional
overhead on the NetWorker server when the index growth became exponential with a huge index
database. To eliminate this issue, NetWorker 19.2 removes this restriction partially by providing a
CLI capability to separate the browse period from the retention period.
The NetWorker Administration Guide and the NetWorker Command Reference Guide provides more
information.
Support for nsrim to mark orphaned save sets as suspect
Starting with NetWorker 19.2, the nsrim program has been enhanced to mark orphaned save set
records as "suspect". A save set is orphaned when there is a save set record in the media
database, but there is no corresponding data on the disk. You can then delete those suspect save
sets using the nsrmm command or the GUI.
Support for Networker vProxy log aggregation management
NetWorker 19.2 supports the vProxy centralized logging feature which enables you to aggregate
vProxy logs in the NetWorker server. These aggregated logs can be further pushed to a
centralized location using various logging servers. In a production environment consisting of large
number of vProxies, this feature helps in reducing the effort of collecting logs from an individual
vProxy.
The NetWorker VMware Integration Guide provides more information.
Configuring temporary space on a SQLite media database
Networker 19.2 enables the auto configuration of the compression path used by SQLite media
database. The default path is /nsr/tmp.
The NetWorker Administration Guide and the NetWorker Performance Optimization Planning Guide
provides more information.
Third party embedded software compliance
NetWorker 19.2 ensures software compliance of all third party embedded software such as open
source software, operating systems, and so on.

Dell EMC NetWorker 19.2 Release Notes 3

Release Notes

UI Changes in the NetWoker Installation Wizard

The NetWorker installation wizard now displays the administrator password rules while configuring
the authentication server.

Fixed issues in NetWorker 19.2

The following issues have been fixed in NetWorker 19.2.

Issue Number Feature Description

312673 VMware (vProxy) Restoring VBA backups from earlier

VBA versions using vProxy failed.
This issue has been fixed.

312481 VMware (vProxy) Virtual machines were getting

powered on after a virtual machine
revert even though the Power on
VM option was not enabled during
the revert operation. This issue has
been fixed.

312480 VMware (vProxy) vProxy redeployment failed with

Invalid request. vProxy
was not deployed by this
session error. This issue has been
fixed.

312181 VMware (vProxy) FLR mount failed for RHEL 7.5 ext4
VM with Unable to assign
new UUID to '/dev/
loop0p2' (/usr/sbin/
tune2fs error. This issue has been
fixed.

311757 VMware (vProxy) vProxy log bundle creation did not

respond for prolonged periods on
proxies where hot add backups were
performed. This issue has been fixed.

311239 VMware (vProxy) Backup failed, if the configuration

file path provided by vCenter was
incomplete. This issue has been
fixed.

310894 VMware (vProxy) vProxy performed quiesce enabled

backup even if quiesce was disabled
from the Networker server. This
issue has been fixed.

311427 VMware (vProxy) NetWorker services had to be

restarted to set the "Trace" level for
vProxy backups. This issue has been
fixed.

310430 VMware (vProxy) Periodically virtual machine backups

failed with a timeout message due to

4 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Issue Number Feature Description

the nsrvim timeout of 30 minutes.

This issue has been fixed.

309561 VMware (vProxy) The nsrvproxy_save process

generated a core file due to segment
violation from multithreading. This
issue has been fixed.

307353 VMware (vProxy) There was no failure error string

from vProxy shown in the case of a
restore failure in the vRealize DPE
plugin. This issue has been fixed.

309005 NWUI Horizontal scrolling related issues

were observed with multi-select
storage node component for
Traditional and Snapshot Backup
actions. This issue has been fixed.

307876 NWUI The NWUI Upgrade wizard had an

Install button instead of the Upgrade
button. This issue has been fixed.

309465 NWUI When creating or updating a policy,

group, and rule, there was no option
to associate the policy to a restricted
datazone. This issue has been fixed.

309111 NWUI The VMware Proxies Tasks tab

showed the status column as running
and the completed column with date
"12/31/1969, 4:00:00 PM". This
issue has been fixed.

304559 NWUI - Backup When adding or editing a VMWare

backup group, if you selected,
expanded, or cleared nodes in a tree,
flickering of the tree node selection
was observed. This issue has been
fixed.

304558 NWUI - Backup When adding or editing a VMware

group, if there was only one child
node (virtual machine) under the
container, and if you selected the
child node, the parent node got
protected. This issue has been fixed.

308365 VMware (vProxy) In NWUI, the VMware backup action

create and edit wizard displayed
invalid levels (Incremental Synthetic
Full and Cumulative Incr) for
selection even though it was not
supported. This issue has been fixed.

309871 NetWorker Virtual Edition The GST service failed to restart

after an NVE reboot. This issue was
observed intermittently, primarily

Dell EMC NetWorker 19.2 Release Notes 5

Release Notes

Issue Number Feature Description

during the first reboot. This issue has

been fixed.

308749 NetWorker Virtual Edition NetWorker services did not start on

an IPv6 environment hosted on NVE.
This issue has been fixed.

279071 NetWorker Virtual Edition When you configured a virtual

machine in the VMware vSphere
Client to use with NetWorker Virtual
Edition, in the Deploy OVF Template
wizard, on the Customize Template
page, the values were not
mandatory. This issue has been
fixed.

311162 Console The GSTD process generated a core

310578 dump file when NMC credentials
were provided during login. This
issue has been fixed.

309177 Console The NMC Monitoring page displayed

the clone size larger than it's actual
size. This issue has been fixed.

309555 Console In a restricted datazone, starting an

individual client failed in the case of
dynamic groups. This issue has been
fixed.

307982 Console Modifying a protection group

configured as a "saveset query" and
changing the end time after it had
cloned data resulted in an error. This
issue has been fixed.

308130 Console The CPU utilization was high for the

GSTD process. This issue has been
fixed.

309762 Console NMC displayed old save sessions

that were already successfully
completed. This issue has been fixed.

309864 Console When accessing a saved custom

report, NMC displayed an error. This
issue has been fixed.

311831 Console There was a discrepancy between

the "Amount of Data" and the
"Target Size" from backups and their
clones in the Networker reports. This
issue has been fixed.

115876 Upgrading/Client Push After successfully upgrading a

NetWorker client with Client Push,
NMC did not display the updated

6 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Issue Number Feature Description

client version. This issue has been

fixed.

180647 Upgrading/Client Push Client Push upgrades for the

NetWorker client failed in Linux
environments. This failure was due to
the library dependencies which could
not be resolved when rpm was
running. This issue has been fixed.
Note: The dependencies must be
resolved by the admin or the
user. Otherwise, upgrade might
still fail, however, the client
remains in a stable state.

309154 Cluster Cluster services fail to start after the

server cluster upgrade.

312440 Cloning Sequential cloning was stuck on the

last save set. This issue has been
fixed.

313713 Cloning A defunct processes for nsrclone

was observed after an upgrade. This
issue has been fixed.

314362 Utilities The scanner process generated a

core dump file when 'scanner -i'
operation was initiated. This issue
has been fixed.

310464 Block based backup The server crashed while executing

the update_lvm_vol_data()
function. This issue has been fixed.

310337 Block based backup NMM Exchange backed up 10 TB for

a 1 GB database and the data was
not recoverable. This issue has been
fixed.

300524 Backup VSF verification failed as the

anchored save set had already
expired. This issue has been fixed.

289495 Cluster The wrong IP address was stored in

the .nsr_cluinfo file with the legacy
package of Serviceguard cluster.
This issue has been fixed.

286795 Recovery After a restore operation, the

directory's ACL extended
permissions change to disabled. This
issue has been fixed.

310426 Data Domain Data Domain boost library load

failure was observed while

Dell EMC NetWorker 19.2 Release Notes 7

Release Notes

Issue Number Feature Description

performing a backup on Mac OS

10.14. This issue has been fixed.

Known issues and limitations for NetWorker 19.2

Learn about the known issues in the NetWorker 19.2 release.
Note: For known issues and limitations in the previous NetWorker releases, refer to the
NetWorker 19.1 Release Notes at the Support website https://support.emc.com.

General issues
The following table contains general known issues, including general messaging, compatibility, and
configuration issues.

Table 2 General issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 314690 NetWorker If you set the retention time of To change the clone retention
Server save set copies to "Forever", the time of save set copies having
clone retention time of the clone retention time as "Forever", you
copies cannot be modified to any must set the retention time to
other value. some other value than "Forever"
and then change the clone
retention time of the clone copy.

19.2 314482 NetWorker When running the Use Fully Qualified Domain Name
Server nsrauthtrust command to instead of IPv6 address.
add other Networker servers to
NMC using IPv6 address, it fails
to create the certificate file.

19.2 315016 NetWorker GST service does not start NVE 19.2 already has the 2019-
Virtual automatically when security roll- R3 roll-up embedded. Therefore,
Edition up 2019-R3 is applied manually you do not have to apply this
on NVE 19.2 roll-up manually. If you do, start
the GST service manually by
running the service gst
start command in sudo mode.

19.2 309375 NetWorker When running policies configured Make the following configuration
application with a large number of changes on your Linux server:
workflows, for example, while
1. Check the existing value of
running multiple clones with
the ip_local_port_range
more than hundred workflows,
parameter:cat /
the following error message
proc/sys/net/ipv4/
ip_local_port_range
If required, change the value
using the following

8 Dell EMC NetWorker 19.2 Release Notes

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Table 2 General issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

might appear in the command: echo 15000

daemon.raw log file. 61000 > /
proc/sys/net/ipv4/
Unable to bind socket to
port 0 from connection ip_local_port_range
port range 0-0: Cannot
assign requested address. 2. Check the existing value of
the tcp_fin_timeout
parameter:cat /
proc/sys/net/ipv4/
tcp_fin_timeout
If required, change the value
using the following
command: echo 30 > /
proc/sys/net/ipv4/
tcp_fin_timeout
Note: You must reset the
configuration changes after
every reboot.

19.2 307428 SNMP For NMDA and NMSAP Oracle

modules, adhoc job attribute is
false for CLI. Therefore, the
restore type is shown as
'Recover through GUI' for CLI
initiated restores.

19.2 304585 NetWorker On Linux, if there are more than Segregate the workflows into
server 100 concurrent workflows (with four different chunks and
both backup and clone schedule them to run with an
action)running, the nsrd and interval difference of 5 to 10
nsrmmdbd processes hangs for minutes.
4 to 5 minutes.

19.2 298715 Authenticatio Port 7999 is fixed to To change the port used by
n auth_proxyd, even if the auth_proxyd:
configured port range does not
1. On the NetWorker server,
include port 7999
type: nsradmin.
2. From the nsradmin prompt,
type the following
commands to update the
authentication proxy port:

nsradmin> p type:nsr

nsradmin> update
Authentication Proxy
port:7499

Dell EMC NetWorker 19.2 Release Notes 9

Release Notes

Table 2 General issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

The value 7499 is an example

of an unassigned port that
the user wants to assign.
3. When prompted, type y.
4. Exit the nsradmin program:
quit
5. Restart the NetWorker
services.

19.2 293818 REST API File indexing capability for Block Use the NMC to perform this
Based Backup is not supported. task.

19.2 303498 Licensing The licensing server fails to start Install License Server v3.6 from
automatically during the boot up the following link: https://
when running on Linux operating support.emc.com/downloads/
system. 1095_NetWorker

19.2 305835 Localization Networker cannot recognize Copy and paste the surrogate
Japanese surrogate pair pair to another client resource.
character.

19.2 308593 NetWorker In the NVE upgrade wizard, the Configure the Data Domain using
Virtual Add Data Domain checkbox in the NMC.
Edition the Data Domain Settings tab is
non functional.

Backup issues (includes traditional file system, and block-based backups)

The following table contains known issues that affect NetWorker backup operations, including
traditional file system, and block-based backup operations.

Table 3 Backup issues

Impacted Defect Feature Description Workaround

NetWorke number
r versions

19.2 278553 Backup A workflow restart fails to resume

previously uncompleted workflow
when the actions associated with
the workflow are modified.
For example, if a workflow contains
a backup action, and the workflow
is run with the backup precmd
configured with an incorrect
filename, if you try to modify the
precmd with the correct filename

10 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 3 Backup issues (continued)

Impacted Defect Feature Description Workaround

NetWorke number
r versions

and run the workflow again, the

workflow fails to resume the
backup.

19.2 Backup Archiving of Windows SYSTEM or

VSS SYSTEM save sets is not
currently supported.

19.2 Backup If a level 1 to 9 backup is run on an To avoid this problem, wait at least
IP4700 filer within five minutes of five minutes after creating a file
creating a file, more files than before you run a backup.
expected may be saved. For
example, if a level 1 backup is run,
followed by a level 2 backup, and
both of these backups complete
within five minutes of the file being
created, the newly created file
might appear on both the level 1
and level 2 backups, although the
files should only be added to the
level 1 backup.

19.2 226761 Block-based When you perform a block based

backup clone recovery from a tape, the
save sets that you manually backed
up do not appear for selection.
If you performed a scheduled
backup, the cloned block based
backup save sets correctly appear
for selection in the recovery UI.

19.2 186372 Block-based When you perform the block based

backup backups on Windows 2012 client
with a non-Windows NFS Data
Domain device as a remote storage
node, the performance of the
backups reduces.

19.2 308249 Google The performance of backup and

Cloud restore operation of CentOS clients
Platform that are running on Google Cloud
Platform is slow.

19.2 308246 Google nsrpush fails to upgrade the

Cloud clients that are running on Google
Platform Cloud Platform.

19.2 307970 Google For the clients that are running on

Cloud Google Cloud Platform, post
Platform upgrade the nsrexecd fails to

Dell EMC NetWorker 19.2 Release Notes 11

Release Notes

Table 3 Backup issues (continued)

Impacted Defect Feature Description Workaround

NetWorke number
r versions

spawn nsrsapsv process for the

backup to initiate.

Recovery issues (includes traditional file system, and block-based backup

restores)
The following table contains known issues that affect NetWorker recovery operations, including
traditional file system, and block-based backup recovery operations.

Table 4 Recovery issues

Impacted Defect Feature Description Workaround

NetWorker number
version

19.2 303891 Recovery In the Recover wizard, if remote Use the following command for
clone devices are selected, the recovery: recover -s
corresponding remote storage <server ip> -S <ssid> -b
node is not listed. <clone pool> -J <remote
storage node> -d
<destination>

19.2 299918 Recovery During recovery, if backup spans

299917 across two tape volumes, the
second backup tape volume is
displayed under Select alternate
volumes of cloned data by pool.

19.2 286793 Recovery When you configure a restore When you configure a restore
from a clone copy and specify operation from a clone copy, do
both not use both
RESTORE_TYPE_ORDER=conv RESTORE_TYPE_ORDER and
entional and NSR_RECOVER_POOL in the
NSR_RECOVER_POOL=Default same operation.
Clone in the restore command, To restore the backup from the
the operation fails. An error conventional clone copy, use the
similar to the following appears RESTORE_TYPE_ORDER=conv
when the operation fails: entional parameter only.

Could not get volume from

media pool: No
ProtectPoint devices found
in media pool
"Default Clone" on NSR
server "servername"

19.2 277641 ProtectPoint When you mount a snapshot for Ignore the error and proceed
FBF restore, a Directory with recovery.
not found error message

12 Dell EMC NetWorker 19.2 Release Notes

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Table 4 Recovery issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
version

appears, even when the

directory is listed.

19.2 276192 Recovery Recovery operations are Create a /nsr/debug/

performed through direct file nodirectfile file to prevent
access when direct file access is recovery operations from using
disabled in the client properties. direct file access.

19.2 276354 Recovery Veritas File System access

control lists (ACLs) on an AIX
system cannot be recovered.
The ACL attributes are not saved
during the backup and the
following message appears in the
save logs:
10/12/16
12:35:14.470907 no
extended ACL entry
for `/wpars/tmp/
test_acl.txt'
AIX with Veritas File System
ACLs are not supported,
however, AIX with JFS2 ACLs
are supported.

19.2 Recovery During a DAR recovery, symbolic

links for files, directories, and
other specific files, such as
device files or named pipes,
cannot be recovered. To recover
these files, use the NetApp
restore command with the -x
option. The Network Appliance
documentation has more
information about the NetApp
restore command.

Cloning and staging issues

The following table contains known issues that affect the cloning and staging operations.

Dell EMC NetWorker 19.2 Release Notes 13

Release Notes

Table 5 Cloning and staging issues

Impacted Defect Feature Description Workaround

NetWorke number
r versions

19.2 238635 ProtectPoint When you create a clone pool using Before you configure a CCR
NMC, the device creation wizard operation, verify that you have read
does not show the permissions of and write permissions to the clone
the clone pool. If you configure pool.
clone controlled replication (CCR)
using a clone pool with read-only
permissions, the CCR operation
fails with a permission
denied error.
19.2 299988 Cloning If RPS is disabled, saveset query
clone progress is not displayed in
the Show Details window.

Virtualization issues (includes vProxy appliance, VMware Backup appliance, and

VADP)
The following table contains known issues that affect NetWorker virtualization, including
NetWorker VMware Protection with the vProxy appliance (or NVP), VMware Backup appliance,
and VADP.

Table 6 Virtualization issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 314839 Restoring a virtual machine using Cloud admin users must manually
the Restore as New option fails on add permission to the desired "VMs
VMC 1.8. and Templates" folder that the
restored VM must be placed into.
The folder must have the following
permissions:
l user=cloudadmingroup
l role=cloudadmin
Enable the "propogate to children"
option. After the permission is
added, NetWorker NMC and NWUI
displays the desired folder and
restore as new VM works as
expected, if you select the correct
folder.

19.2 315072 VMware Warning message seen during It is a warning message and if you
(vProxy) vProxy deployment on VC 6.0, but click Yes in the dialog, the
deployment proceeds successfully. deployment proceeds and
completes successfully.

14 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 6 Virtualization issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 314298 VMware If you are performing a VBA restore

(vProxy) using the CLI without passing the
clone ID of the save set in the
recover command, recover
completes successfully, but
nsrmmdbd crash is observed.

19.2 31081 VMware For Windows Networker server, the

(vProxy) logs related to vProxy are present in
the following locations instead of
the vproxy/logs folder:
l The nsrvisd logs are present in
the <networker install
dir>\nsr\vproxy\nsrvisd
\ folder.
l The recycle logs are present in
the <networker install
dir>\nsr\vproxy\recycle
folder.

19.2 309608 VMware If there is a high count of NICs To avoid this issue, make an entry
(vProxy) configured with the Networker of the VLANs that are added or
server (more than 15 NICs with IPs connected to the server in the
that cannot be resolved), the hosts file of the Networker server.
vProxy gets registered to the
Networker server and then goes
unavailable after a few minutes.

19.2 314737 VMware VBA restore from a resurrected Initiate recovery from the clone
(vProxy) copy fails, if the resurrected copy is copy in DD or a non-DD device
already present in the same staging providing a different staging pool,
pool. or add a new device to the same
staging pool, if you are using the
same staging pool.

19.2 314632 VMware During an emergency recover To perform an emergency recover,

(vProxy) operation using NWUI, the existing use the FQDN for ESXi instead of
or registered vProxies are not listed. the IPv6 address in NWUI. You can
Therefore, you cannot proceed with also use NMC to perform an
an emergency restore operation for emergency restore using the ESXi
the existing registered vProxies. IPv6 address.

19.2 296842 VMware An SQL application-consistent FULL Add the Data Domain host entries
(SQL backup fails with the error "Failed to on the SQL Client host file.
application- send "catalog_snapshot" to target
consistent virtual machine: MSSQL Agent:
protection) Unable to resolve Data Domain host
name."

Dell EMC NetWorker 19.2 Release Notes 15

Release Notes

Table 6 Virtualization issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 293201 VMware Restore fails when the NetWorker When the NetWorker server is
(SQL server is upgraded to 19.2 or later, upgraded to version 19.2 or later,
application- but the vProxy version is kept at ensure that all vProxies are also
consistent NetWorker 9.2.x. upgraded to NetWorker 19.2 or
protection) later.

19.2 287712 VMware When a virtual machine backup is To ensure a successful restart of
(vProxy) restarted from a program different the workflow, perform the restart
from the one where the workflow from the same program that you
was initiated (for example, when a used to initiate the workflow.
workflow initiated from the NMC
NetWorker Administration window
is restarted from the vSphere Web
Client's VM Backup and Recovery
user interface), the workflow fails
with the error "Unable to restart
workflow run: Overrides 'null' do not
match the ones in job record."

19.2 284605 VMware When performing a SQL instance If this occurs, restore the databases
(SQL restore in the Dell EMC Data individually.
application- Protection Restore Client, if the
consistent restore fails for one of the
protection) databases, the remaining database
restores for that instance fail.

19.2 284023 VMware Mount operations in the Dell EMC Wait until the DD HA failover is
(SQL Data Protection Restore Client are complete and then retry the
application- unsuccessful if a Data Domain High restore. You can determine the
consistent Availability (DDHA) failover on status of the failover by using the
protection), DDOS 6.0.1 or 6.1 is in progress, ha status DDShell command. In
Data Domain leading to restore failures. the output , confirm if the HA
System status is "highly available"
and if the HA State is "online".

19.2 283648 VMware Due to a limitation with non-ASCI

(SQL characters, if a database name
application- contains an acute accent (´), then a
consistent SQL transaction log backup cannot
protection) be accessed on the Data Domain
device, and the clone to AFTD fails.

19.2 281504 VMware SQL Server application-consistent Lack of volume space might result
(SQL full backups fail with the message in the failure to quiesce the
application- "An error occurred while quiescing database. To avoid this issue,
consistent the virtual machine." ensure that you maintain a minimum
protection) of 300 MB space in each drive.

19.2 279096 VMware After upgrading the vCenter server

(vProxy) from version 5.5 to version 6.0, the
vCenter Task Name does not

16 Dell EMC NetWorker 19.2 Release Notes

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Table 6 Virtualization issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

display correctly backup and

recovery tasks. For example, a
NetWorker backup task appears as
"com.emc.networker.backup.task.la
bel" instead of "NetWorker
Backup."

19.2 277525 VMware Restore operations from a clone If this issue occurs, you can still
(vProxy) copy residing on a CloudBoost or perform a successful recovery
DD Cloud Tier device fail when using NMC or NWUI.
initiated from the VM Backup and
Recovery plugin or the Dell EMC
Networker plugin in the vSphere
Web Client.

19.2 274789 VMware When recovering a virtual machine

(vProxy) backup from a Data Domain device
directory or Mtree that is missing,
the recovery hangs instead of
failing.

19.2 278045 VMware When the parallelism value for a

(vProxy) vProxy backup action is set to a
value greater than 0 and less than
100, the broker does not honor the
parallelism value by allocating the
correct number of sessions. When
this occurs, the broker reserves all
available hotadd/NBD sessions to
virtual machines even if the virtual
machines are in 'Waiting to run'
state.

NetWorker Management Web UI issues

The following table contains known issues that affect the NetWorker Management Web UI
(NWUI) tasks.

Table 7 NetWorker Management Web UI issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 312536 NWUI There is inconsistency observed

when displaying overrides in the
calendar view.

Dell EMC NetWorker 19.2 Release Notes 17

Release Notes

Table 7 NetWorker Management Web UI issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 306860 NWUI The show column option does Do not use the show column
not get closed after you create option along with the filter
or edit a static client group, if option.
the filter or expand button is
selected.

19.2 302210 NWUI The column separator is not Stop resizing the columns when
visible, and the column names the column names start getting
get jumbled when you try to jumbled up.
resize the columns.

19.2 308777 NWUI A workflow started using NWUI Use the NetWorker REST Job
cannot be stopped using the CLI Cancel API to stop the job.
or NMC.

19.2 304594 NWUI If your password expires, NWUI 1. Login to NMC and change
does not provide information on your password.
the password expiry nor does it
prompt you to enter a new 2. Use the new password to
password. login to NWUI.

19.2 299258 NWUI RnA scale testing H5UI-Browser You have to wait for NetWorker
becomes unresponsive and very Management Web UI to load.
slow during inventory browsing There is no functionality failure
of large scale vCenter other than slow response of
environment. loading the tree when there are
thousands of entities under a
single node.

NetWorker Management Console (NMC) issues

The following table contains known issues that affect the NMC, including reporting, notifications,
and the GUI.

Table 8 NMC issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 312618 NMC The NetWorker GUI does not Use NMC to recover the files.
display the UNC backup path and
cannot recover CIFS to the original
path. Recovery with Networker user
does not work because only local file
system is displayed in the GUI and
not the shares. The backup
operation works when you use the

18 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 8 NMC issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

UNC path for backups of a NetApp

using CIFS share.

19.2 314693 NMC In a IPv4/IPv6 mixed environment, In environments where DNS

launching NMC failed with the records exist for IP addresses
following error: Unable to (either IPv4 or IPv6) that are not
load resource active on a NetWorker system,
override the DNS by providing the
active IP address for the
NetWorker system in the 'hosts'
file of the system where NMC is
executed.

19.2 314666 NMC NMC display has unreadable

characters when ClearType tuner is
enabled.

19.2 314323 NMC NMC recovery fails for a client, if Recover using CLI or go to the
only the root (/) path is selected. Advanced option in NMC recovery
The CLI and NMC Advanced option and use "-C".
works as expected.

19.2 314531 NMC In the NMC Diagnostic mode After you modify the server
wizard, few values for "server network interface parameters, click
network interface" is not retained on Storage Node (that is, the
under storage node properties in a parent) and then go back to view
multi NIC environment. the server network interface
details. The server network
interface values appear.

19.2 314534 NMC The NMC GUI takes 10 minutes to Use the nsrwatch command.
display all the save sets for a volume
with 100K save sets.

19.2 314555 NMC The nmc_config script does not 1. Install the net-tools
handle netstat package package for the netstat
dependency gracefully. utility.
2. Install iproute package for
ss utility.

19.2 313694 NMC If RPS is enabled, NSM cloning Use the nsrwatch command.
sessions remain in the running state
even after the overall clone action is
successful.

19.2 303654 NMC On a SLES 15 x86_64 system, NMC Install the lsb_release
displays the client operating system packages.
as Linux 4.12.14-23-default instead
of SLES 15. This issue is observed
only if the lsb_release package
is not present.

Dell EMC NetWorker 19.2 Release Notes 19

Release Notes

Table 8 NMC issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 304068 NMC If a version of OpenSSL that is Uninstall or stop the services that
earlier than 1.0 is installed on a are using the earlier version of
machine, and if some applications OpenSSL.
are still using the earlier version of
OpenSSL, GSTD services fail to
start. This is because of
compatibility issues with the earlier
versions of OpenSSL.

19.2 304783 NMC On Linux, when you login to NMC 1. Stop NetWorker services.
using LDAP with non-ASCII
characters, login fails with the 2. Execute the following
following error: commands to create
the /nsr/authc/conf/
You do not have privileges to web.xml file.
use NetWorker
Management Console. rm -f /nsr/authc/conf/
web.xml

cp /opt/nsr/authc-
server/scripts/
web.xml.template /nsr/
authc/conf/web.xml

chown nsrtomcat: /nsr/

authc/conf/web.xml

chmod 400 /nsr/authc/

conf/web.xml
3. Start NetWorker services.

19.2 288839 NMC In NMC, when you perform a

backup of a client having 10,000
save set files, backup fails with the
following message:

Cannot run savefs: The

program issued a command but
the command length is
incorrect. (Win32 error 0x18)"

19.2 292533 NMC AD/LDAP advanced configuration

accepts invalid values and the values
are saved without any validation.

19.2 284044 NMC NMC displays incorrect percentage

completion for save sessions. The
progress is shown as 0% until the
task completes. You cannot
determine the intermediate progress
until the task completes.

20 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 8 NMC issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 299870 NetWorker The NetWorker wizard displays save

wizard sets for both virtual and physical
clients. When performing a backup
for virtual clients, if you select a
path owned by the physical client,
backup fails. If you select All,
backups succeed only for the paths
on the virtual node.

19.2 280303 NMC In a Windows 2008 R2 environment, The error message indicates that
the following error is generated in the <Root>:\Windows
the application event log, when you \system32\sdconf.rec file
start the EMC GST service: (the shared secret file) is not
found and is required by the RSA
Event ID: 1001 Description: Authentication Client.
The description for Event ID
( 1001 ) in Source This error does not have any
(ACECLIENT) cannot be found. functionality impact on NMC and
The local computer may not
have the necessary registry can be safely ignored.
information or message DLL
files to display messages
from a remote computer. You
may be able to use the /
AUXSOURCE= flag to retrieve
this description; see Help
and Support for details. The
following information is part
of the event: <Root>: \WINNT
\system32\sdconf.rec.

19.2 299644 NMC When adding a NetWorker system in

DPC, the hostname field must be
set with the same value (either the
FQDN or the IP address of the
NetWorker server) that was set in
the NMC Enterprise window. If the
value differs, monitoring
functionality in NMC does not work
as expected.

19.2 289638 NMC A mismatch of save set count is

observed in the mminfo command
output and the NMC reports. This is
because of the way server
protection backup is handled in
Windows and Linux clients. In
Windows, the cst folder is backed
up, but it is not backed up in the
case of Linux.

19.2 297981 NMC In NMC, when you attempt to

generate recovery reports, the
server details might not display

Dell EMC NetWorker 19.2 Release Notes 21

Release Notes

Table 8 NMC issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

immediately in the recover reports

page. There is a wait time of about 0
to 6 hours.

19.2 299683 NMC Backup and clone size in NMC and Check the save set details to
Policy Notification logs for APP determine the correct size.
Consistent Tlog backups might
1. In NMC, click Media.
differ marginally.
2. In the left pane, select Disk
Volumes.
3. View the save set details for
the selected volume.

19.2 281876 GUI In some instances, when a NDMP

recovery initiated from the NMC
Recover wizard fails, the recovery
incorrectly displays as successful in
NMC. After the recovery, review
the details to ensure the operation
was actually successful.

19.2 279145 GUI If changes are made at the save set

level after a backup or clone action
completes, only the media database
will contain the updated information.
The Save Set Details report in NMC
and the NMC database will remain
out-of-sync until the next action is
run.

19.2 278645 GUI When you set the DD Retention

Lock Time from the NMC Policy
Action wizard for backup and clone
actions, the time is always set as
23:59:59 of the respective date,
regardless of the unit of time
configured (hours, days, months, or
years).

19.2 279181 GUI When logged into NMC, a user who

is assigned to a restricted data zone
with access to few data protection
resource can also view other
resources that are unassigned to
any restricted data zones. This user
will not, however, be able to modify
these unassigned resources directly.

19.2 275822 GUI In a NetWorker server clustered

environment, when you configure
client resources for the physical

22 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 8 NMC issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

nodes using the Client Backup

Configuration wizard, the Specify
Backup Configuration Type page
displays Extended Client Installed:
No even when the NetWorker
extended client is installed.

19.2 257865 GUI The EMC Data Protection Restore

Client offers selection of multiple
folders at the same level for
browsing, but can handle only one
directory at a time. Only contents
from the last selected folder display.

19.2 20009 GUI NMC does not display save streams

while performing an NMM backup.

19.2 239044 GUI For both block-basked backup There is no workaround for non-
(BBB) and non-BBB, the NMC BBB. For BBB, browse to the
Recover wizard cannot display folder that contains the VHDx
folder contents if the folder mount (for example, C:\Program
contains more than 200,000 files. Files\EMC NetWorker\nsr
\tmp\BBB\<clientname>
\<ssid>) and copy the data
manually.

Install and upgrade issues

The following table contains known issues that affect installing and upgrading NetWorker,
including packaging, binaries, Client Push, compatibility, and interoperability.

Table 9 Install and upgrade issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 309096 Upgrade When upgrading NVE from an Use the https://<NVE
earlier version to NetWorker 19.1 or IP>:7543 URL to perform an
later, the GUI stops responding. upgrade. If an upgrade was earlier
performed using https://<NVE
IP>/avi/avigui.html, refresh
the GUI or use https://<NVE
IP>:7543 to verify the current
status.

19.2 305161 Install When installing the NetWorker

Management Web UI on the
Networker server, if a non default

Dell EMC NetWorker 19.2 Release Notes 23

Release Notes

Table 9 Install and upgrade issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

port is provided for authc, and if it is

being used by other applications,
the installer does not prompt the
user that the port is in use. With the
default port 9090, installation works
as expected.

19.2 303999 Install When installing the Networker Install the net-tools package.
client package on SLES, the
following error is displayed:

no such file or directory

This is an expected error, and

occurs because of the changes in
the SLES 15 Operating System.

19.2 304875 Upgrade When upgrading NetWorker on a

CentOS Linux 6.10 x86 system, the
following message is logged multiple
times in the daemon.log file:

unknown unknown LOG

unrendered

19.2 303718 Upgrade When upgrade or migration is in

progress, if you access NMC, the
notification message that appears
has Error as the title instead of
Information. However, this does not
indicate failure.

19.2 303375 Install If you install more than one Ensure that you set English as the
language pack, and launch NMC, default language before you launch
the content is displayed in more NMC.
than one language.

19.2 303021 Upgrade On Windows, after an upgrade, 1. From the command prompt,
NetWorker services fail to start, delete or rename the invisible
and the following error is displayed: folder named EMC that gets
created under D: (For example,
rmq: NO SSL support for
rabbitmq D:\EMC).
2. Start NetWorker services.
This issue is observed only if
NetWorker is installed on a non
default location, for example,
D:\EMC Networker 922.

19.2 299873 Installation Uninstall in a Windows Clustered During uninstall or upgrade, stop
environment might take about 11 to the antivirus software. After the
30 minutes, if antivirus is enabled. If

24 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 9 Install and upgrade issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

antivirus is disabled, uninstall takes NetWorker services are up and

only about 3 to 4 minutes. running, start the antivirus.
Or
Include the NetWorker in the
exception list of the antivirus
software.

19.2 277694 Installation While you are configuring the Use the existing Data Domain Boost
installation of NetWorker Virtual login credentials and continue with
Edition, when you reach the Data the installation.
Domain Configuration page, if you
choose to create a new login for
Data Domain Boost, the installation
fails.

19.2 236655 Upgrading After upgrading NetWorker, if you

plan to perform backups to an
AFTD, the AFTD device you create
must use a UNC path.

Cluster issues
The following table contains known issues that affect cluster environments.

Table 10 Cluster issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 278459 Cluster After you configure a three-node

NetWorker server cluster, the nsrd
service fails to start.

NetWorker Snapshot Management (NSM) issues

The following table contains known issues that affect NSM operations.

Table 11 NSM issues

Impacted Defect Feature Description Workaround

NetWorke number
r versions

19.2 313864

Dell EMC NetWorker 19.2 Release Notes 25

Release Notes

Table 11 NSM issues (continued)

Impacted Defect Feature Description Workaround

NetWorke number
r versions

19.2 286783 Snapshot In a ProtectPoint on AIX Ensure that the restore FTS LUNs
Management environment, clone operations from are available on the NetWorker
snapVX to Data Domain fail if the server.
restore FTS LUNs are not available
on the NetWorker server.

19.2 258985 Snapshot The NSM RecoverPoint backup or Retry the backup or recover
Management restore may fail during a snapshot operation.
validation or mount operation with
the following file system
consistency check (FSCK) error:

FileSystem inconsistent
error

This issue may occur when the

storage array is busy and not
responsive to RecoverPoint. In this
unresponsive state, RecoverPoint
might leave the target device where
snapshot data is in READ ONLY
state, and the FSCK fails.

Network Data Management Protocol (NDMP) issues

The following table contains known issues that affect NDMP operations.

Table 12 NDMP issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 306005 NDMP NDMP backup fails with an error, if

you configure more than 500 save
sets in the client resource in NMC.

19.2 308599 NDMP When scanning an Isilon NDMP

tape, the following message
appears even though the scan
completes successfully:

read error No space left on

device

You can ignore the message if the

scan completes and the media
index is populated.

26 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 12 NDMP issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 305118 NDMP NDMP backup is marked successful

in NMC, even if one of the two
Isilon Multistream Backup fails.

19.2 280295 NDMP After performing a NDMP backup, In order to retain the File History
the File History folders are no folders, manually create a file named
longer visible. ndmp_savedbg in the C:\Program
Files\EMC Networker\nsr\debug\
folder on Windows, or the /nsr/
debug directory on Linux. On
Windows platforms specifically, a
NetWorker services restart is also
required for the change to take
effect.

NetWorker utility issues

The following table contains known issues that affect the NetWorker utilities.

Table 13 NetWorker utility issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 311842 CLI Selection by schedule action

might not work as expected in
some cases.

19.2 305153 CLI The visual mode of nsradmin

displays additional Known types
options when compared to the
text mode.

19.2 299060 CLI Running the mminfo query in the

verbose mode might consume
more time when compared to the
earlier releases. This is because
of the enhancements made to
additional breakthrough logging
and query optimization features
in NetWorker 18.1 and later.

19.2 261585 Command When you log in to NetWorker as If you use nsrlogin to run
prompt the root user by executing the NetWorker commands while
nsrlogin command and do not logged in as an LDAP or authc
run nsrlogout when completed local user, then it is
with the session, the session recommended that you always
expires and subsequent run nsrlogout when completed

Dell EMC NetWorker 19.2 Release Notes 27

Release Notes

Table 13 NetWorker utility issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

commands run by this user, such with the session. If subsequent

as NDMP backups, may fail with operations fail with the error
a "Security token has "Security token has
expired" error. expired" and the root login is
enabled, then run nsrlogout as
the root user on the server.
19.2 251486 Command If you run an inquire during a DD
prompt failover, the VTL output does not
display. However, there is no
impact to the backup.

19.2 260036 Command When you run savefs to backup Remove the "/" at the end of the
prompt a file system and specify a path. For example,
trailing forward slash "/" in the specify /DSE/mnt instead
path, as in /DSE/mnt/, of /DSE/mnt/.
NetWorker does not list the file
system.

19.2 ESC Command When you install NetWorker in a

25843 prompt HP Serviceguard cluster
environment with legacy mode,
you cannot execute NetWorker
commands. When you attempt to
execute commands, the
following error occurs:
/opt/networker/bin/
nsr_mk_cluinfo[19]: /
etc/
cmcluster/.nsr_cluinf
o: Cannot create the
specified file.

19.2 182642 Command Using the recover command

prompt with the -a option to recover all
files backed up in a mount point
does not recover all files when
you also specify a "/" after -a.
For example, recover -a / -
d /home

Device and media issues

The following table contains known issues that affect devices and media.

28 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Table 14 Device and media issues

Impacted Defect Feature Description Workaround

NetWorker number
versions

19.2 276479 Devices When you run the mminfo Relabel the volume and run the
command with the -m option, an mminfo -m command again.
extra row appears in the output.
This issue does not impact
functionality.

19.2 273649 CloudBoost If the NetWorker server and the Update the missing host entries for
CloudBoost appliance are in NetWorker and CloudBoost in the
different domains, host entries following locations.
might be missing in the host files or
For CloudBoost:
there might be forward or reverse
name resolution issues between l /etc/hosts
NetWorker and CloudBoost. With
l /opt/maginatics/active/
this scenario, the following error
mgt_console/resources/
message appears:
templates/hosts.erb
The selected CloudBoost Appliance
is unsupported for device type For NetWorker:
CloudBoost.
l /etc/hosts
l /nsr/res/servers

19.2 2621 Data Domain If you are using DDOS version 5.7 To get deduplication statistics for
Bug and later or 6.0 and later, the DD Boost backups, perform the
Numbers: system does not return proper following steps:
166266 deduplication statistics for DD
1. Upgrade to the DDOS builds
and Boost backups.
with the fix either 5.7.3.0 and
173665
later, or 6.0.1.0 and later.
06
2. In the Data Domain system
issue, the following command:
ddsh -s se sysparam set
FM_GET_ACCURATE_COMP_ST
ATS=TRUE

19.2 241611 Data Domain DFC does not work when Set the encryption strength for the
encryption strength is set to High client "*" on the DD OS to None:
l From the CLI, display the
current configuration by
running ddboost clients
show config, and then
change the configuration by
running ddboost clients
modify encryption-
strength none *.
l From the Data Domain system
manager GUI, navigate to Data
Management > DD Boost >

Dell EMC NetWorker 19.2 Release Notes 29

Release Notes

Table 14 Device and media issues (continued)

Impacted Defect Feature Description Workaround

NetWorker number
versions

Settings and edit the settings

for client "*"

19.2 301861 Data Domain When the back up data spans

across multiple data domain VTL
device, then NMC displays the
following error:
nsrd NSR media warning:
rd=appeng1.datadomain.com:/dev/
rtape/tape211_BESTnb reading: I/O
error

Environment and system requirements

The NetWorker Performance Optimization Planning Guide provides information on the environment
and system requirements.

Install, upgrade, and configure

To install NetWorker 19.2, use the guidelines provided in the NetWorker Installation Guide.
To upgrade NetWorker from a previous release, use the guidelines provided in the NetWorker
Updating from a Previous Release Guide

Additional resources
You can use these resources to find more information about this product, get support and provide
feedback.
Related documentation
The NetWorker documentation set includes the following publications, available on the Support
website:
l NetWorker E-LAB Navigator
Provides compatibility information, including specific software and hardware configurations
that NetWorker supports. To access E-LAB Navigator, go to https://
elabnavigator.emc.com/eln/elnhome.
l NetWorker Administration Guide
Describes how to configure and maintain the NetWorker software.
l NetWorker Network Data Management Protocol (NDMP) User Guide
Describes how to use the NetWorker software to provide data protection for NDMP filers.
l NetWorker Cluster Integration Guide
Contains information related to configuring NetWorker software on cluster servers and clients.
l NetWorker Installation Guide
Provides information on how to install, uninstall, and update the NetWorker software for
clients, storage nodes, and servers on all supported operating systems.

30 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

l NetWorker Updating from a Previous Release Guide

Describes how to update the NetWorker software from a previously installed release.
l NetWorker Release Notes
Contains information on new features and changes, fixed problems, known limitations,
environment and system requirements for the latest NetWorker software release.
l NetWorker Command Reference Guide
Provides reference information for NetWorker commands and options.
l NetWorker Data Domain Boost Integration Guide
Provides planning and configuration information on the use of Data Domain devices for data
deduplication backup and storage in a NetWorker environment.
l NetWorker Performance Optimization Planning Guide
Contains basic performance tuning information for NetWorker.
l NetWorker Server Disaster Recovery and Availability Best Practices Guide
Describes how to design, plan for, and perform a step-by-step NetWorker disaster recovery.
l NetWorker Snapshot Management Integration Guide
Describes the ability to catalog and manage snapshot copies of production data that are
created by using mirror technologies on storage arrays.
l NetWorkerSnapshot Management for NAS Devices Integration Guide
Describes how to catalog and manage snapshot copies of production data that are created by
using replication technologies on NAS devices.
l NetWorker Security Configuration Guide
Provides an overview of security configuration settings available in NetWorker, secure
deployment, and physical security controls needed to ensure the secure operation of the
product.
l NetWorker VMware Integration Guide
Provides planning and configuration information on the use of VMware in a NetWorker
environment.
l NetWorker Error Message Guide
Provides information on common NetWorker error messages.
l NetWorker Licensing Guide
Provides information about licensing NetWorker products and features.
l NetWorker REST API Getting Started Guide
Describes how to configure and use the NetWorker REST API to create programmatic
interfaces to the NetWorker server.
l NetWorker REST API Reference Guide
Provides the NetWorker REST API specification used to create programmatic interfaces to the
NetWorker server.
l NetWorker 19.2 with CloudBoost 19.2 Integration Guide
Describes the integration of NetWorker with CloudBoost.
l NetWorker 19.2 with CloudBoost 19.2Security Configuration Guide
Provides an overview of security configuration settings available in NetWorker and Cloud
Boost, secure deployment, and physical security controls needed to ensure the secure
operation of the product.
l NetWorker Management Console Online Help
Describes the day-to-day administration tasks performed in the NetWorker Management
Console and the NetWorker Administration window. To view the online help, click Help in the
main menu.
l NetWorker User Online Help
Describes how to use the NetWorker User program, which is the Windows client interface, to
connect to a NetWorker server to back up, recover, archive, and retrieve files over a network.

Dell EMC NetWorker 19.2 Release Notes 31

Release Notes

Note: References to Data Domain systems in this documentation, in the UI, and elsewhere in
the product include PowerProtect DD systems and older Data Domain systems.
Where to find product documentation
l https://www.dell.com/support
l https://community.emc.com
Where to get support
The Support website https://www.dell.com/support provides access to product licensing,
documentation, advisories, downloads, and how-to and troubleshooting information. The
information can enable you to resolve a product issue before you contact Support.
To access a product-specific page:
1. Go to https://www.dell.com/support.
2. In the search box, type a product name, and then from the list that appears, select the
product.
Knowledgebase
The Knowledgebase contains applicable solutions that you can search for either by solution
number (for example, KB000xxxxxx) or by keyword.
To search the Knowledgebase:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Knowledge Base.
3. In the search box, type either the solution number or keywords. Optionally, you can limit the
search to specific products by typing a product name in the search box, and then selecting the
product from the list that appears.
Live chat
To participate in a live interactive chat with a support agent:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Contact Support.
3. On the Contact Information page, click the relevant support, and then proceed.
Service requests
To obtain in-depth help from Licensing, submit a service request. To submit a service request:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Service Requests.
Note: To create a service request, you must have a valid support agreement. For details about
either an account or obtaining a valid support agreement, contact a sales representative. To
get the details of a service request, in the Service Request Number field, type the service
request number, and then click the right arrow.
To review an open service request:
1. Go to https://www.dell.com/support.
2. On the Support tab, click Service Requests.
3. On the Service Requests page, under Manage Your Service Requests, click View All Dell
Service Requests.

32 Dell EMC NetWorker 19.2 Release Notes

 Release Notes

Online communities
For peer contacts, conversations, and content on product support and solutions, go to the
Community Network https://community.emc.com. Interactively engage with customers, partners,
and certified professionals online.
How to provide feedback
Feedback helps to improve the accuracy, organization, and overall quality of publications. You can
send feedback to [email protected].

Dell EMC NetWorker 19.2 Release Notes 33

Release Notes

Copyright © 2005-2019 Dell Inc. or its subsidiaries. All rights reserved.

Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.

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34 Dell EMC NetWorker 19.2 Release Notes