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Mymeetings: - User Guide

The document provides a user guide for MyMeetings, an e-meeting tool developed by ITU-T. Key features include hosting on ITU servers for global access, web-based access without software downloads, and support for both fully electronic and hybrid meetings. The guide covers how to access meetings depending on their type, configure audio and video, share screens, use chat functions, and get support. It also provides browser and network compatibility information and details on security measures.

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Juan Matias
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94 views7 pages

Mymeetings: - User Guide

The document provides a user guide for MyMeetings, an e-meeting tool developed by ITU-T. Key features include hosting on ITU servers for global access, web-based access without software downloads, and support for both fully electronic and hybrid meetings. The guide covers how to access meetings depending on their type, configure audio and video, share screens, use chat functions, and get support. It also provides browser and network compatibility information and details on security measures.

Uploaded by

Juan Matias
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MyMeetings

- User Guide -

1 Introduction

The new ITU-T MyMeetings tool has been developed by TSB to provide a consistent, efficient
e-meetings service to participants in the work of ITU-T. Among the benefits are:

1. Hosted on ITU servers, which are accessible from all countries and regions.
2. Completely web-based; no OS limitation and no application installation.
3. Same e-meetings tool for fully electronic meetings and remote participation at physical meetings.
4. User authentication, including access control for statutory meetings (users must register before joining).
5. Low bandwidth requirements for video and audio.
6. Self-service and on-demand meetings (coming soon).

2 Access rights
This will depend from the type of meeting you are trying to access. For statutory meetings, the access will be
restricted to registered users only. For some meetings you will be able to join without registration, provided
you have an ITU user account.

3 Supported browsers

MyMeetings tool is completely web-based and uses WebRTC technology, which allows audio and video
communication to work inside web pages and eliminates the need to install plugins or download native
apps.

Full Browser support:


The browsers below fully support WebRTC and will deliver the best user experience:

Recommended:
• Chrome (min version: 59) (https://www.google.com/chrome/)
• Firefox (min version: 52) (https://www.mozilla.org/en-US/firefox/new/)
> v67: supports full screen sharing and application sharing

< v67: supports share of specific applications, but does not support full-screen sharing
Other:
• New Microsoft Edge (Chromium based) (https://www.microsoft.com/en-us/edge)
• Brave (https://brave.com)
• Opera (https://www.opera.com/)

Mobile Browser support:

• Android: Chrome, Firefox, New Edge, Brave


• iOS: Safari

Partial Browser support:

• Safari does not support screen share. A proper functioning cannot be guaranteed using this
browser.

No Browser support (no HTML5/WebRTC support):

• Internet Explorer
• Microsoft Edge

4 Join a session
Go to: https://remote.itu.int and connect using your ITU User Account. Click on the “Join” button of the
session of your interest.

5 Configure audio

The audio will be automatically connected when joining the session. You will see the window below that
gives you two options to join the audio: Microphone or Listen Only
1. The Microphone icon allows you to speak to others on the call. When you select this icon, your browser
will prompt you for permission to access your microphone, be sure to select Allow. You will then enter
a private sound/echo test to ensure that your microphone is working:

a. If you hear yourself during the test it means the microphone is functioning properly and you
should click on Yes button

b. If you do not hear yourself, click on No button. This will show you the following window
allowing you to make sure that the correct microphone and speaker source are selected.

2. The Listen only icon allows you to listen to others but will not allow you to be heard. You may
communicate with others using the in-application Chat option.

NOTE: If you want to switch from one mode to another click on the and then click on

the

This will redisplay the audio selection window, allowing you to select the desired audio mode.
6 Share screen

IMPORTANT NOTE: Please use Chrome, Firefox (version 67 and above), New Microsoft Edge, Brave or
Opera browser if you want to use the screen share option.

To be able to share your screen, the moderator of the session needs to make you presenter.

You will know that you are the presenter when you see the screen icon appearing on your name.

You will see the screen share button appearing for you next to the audio and video buttons. Click
on it and follow the steps explained below.
7 Raise Hand
Raise hand option is available for all users. To request the floor, click on the ”Raise Hand” button. This will
automatically put you on the “Floor Request” queue. Once you have finished your intervention, click on the
“Lower Hand” and you will be put back to users list.

8 Chat (Public and Private)


You can interact with users by using the Public Chat or Private Chat

Public Chat:

Click on the Public chat option and then start typing on the text box:
Private chat:

Click on any user you wish to interact with and then click on “Start a Privat Chat” option

9 Multilingual Support
MyMeetings can support interpretation services using the hardware available in ITU meeting rooms. By
default, the audio of the meeting session is set on the ‘floor’ channel. To listen to the interpretation, click on
the language you would like to listen to (English, French, Spanish, Russian, Arabic or Chinese). You can easily
switch from one channel to another with very minimal delay.

10 Participants and affiliation

List of participants contain the list of all the users that are currently connected to the meeting session and
their affiliation. By hovering over the details label below a participant's name, additional information will be
displayed, such as the country and organization they represent, as well as the category (Sector Member, ITU
Staff, Member State, Associate, Invited Expert, Academia).
11 Human Captioning

MyMeetings has an integration with Caption First to offer human captioning services. If captioning is
available, it can be activated by clicking on the “Captioning” button at the bottom of the screen. The last
three lines of text will be shown just below the screen share.

12 Minimum network speed requirements


For bandwidth, you must have at least 1 Mbit/sec upstream and 2 Mbit/sec downstream

13 Issues/Troubleshooting
In case you have problems connecting, network interruption, screenshare loss please do the following:

1. Refresh browser (F5 in Windows, Command+R in MacOS)


2. Force refresh/clear cache (CTRL+F5 in Windows, Command+Shift+R in MacOS)
3. Log out from the session and log back in
4. Some VPN/Proxy services may cause failure in connecting the audio and the screen share. Therefore:
a. If allowed by the security policy of your company, please disable such service. Otherwise,
b. Check with your IT Department, or
c. Switch to a device where the VPN/Proxy services can be or are disabled
5. Switch between different browsers mentioned above (recommended)
6. Try opening https://remote.itu.int with an anonymous browsing window (e.g. Chrome Incognito Mode,
CTRL+SHIFT+N, or Firefox Private Window, CTRL+SHIFT+P)
7. Use a different network/location
8. Try another device (computer, mobile, tablet)

14 Connection security
MyMeetings tool encrypts both signal and media content. It uses HTTPS (SSL/TLS) to encrypt data in
transactions between a user client and servers.

Contact: [email protected]

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