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CSF Form No. 2 DOLE Central Office Bureaus

This document is a client feedback form for programs and services provided by the Department of Labor and Employment (DOLE) Central Office and Bureaus in the Philippines. It collects information about the client's experience, including the type of service availed, level of satisfaction with various aspects of service delivery, any complaints, and suggestions. Clients are asked to indicate their level of agreement with statements about timely service, responsiveness to queries, ease of access, clarity of instructions, reasonable fees, safety, knowledge of staff, and overall satisfaction. Space is also provided for complaints and recommendations to help improve service quality.

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Angelica Gallos - Madija
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114 views1 page

CSF Form No. 2 DOLE Central Office Bureaus

This document is a client feedback form for programs and services provided by the Department of Labor and Employment (DOLE) Central Office and Bureaus in the Philippines. It collects information about the client's experience, including the type of service availed, level of satisfaction with various aspects of service delivery, any complaints, and suggestions. Clients are asked to indicate their level of agreement with statements about timely service, responsiveness to queries, ease of access, clarity of instructions, reasonable fees, safety, knowledge of staff, and overall satisfaction. Space is also provided for complaints and recommendations to help improve service quality.

Uploaded by

Angelica Gallos - Madija
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Bureau Letterhead

CLIENT FEEDBACK TO PROGRAM IMPLEMENTERS/SERVICE PROVIDERS


(DOLE Central Office – Bureaus)

Thank you for giving us the opportunity to serve you.


Please help us improve the quality of our services by taking a few minutes to tell us about your experience with us.

CLIENT INFORMATION:
Client Type:
 General Public Name: __________________________________________________
 Business Contact Number: _________________________________________
Name of Business: ___________________________________________ Email Address: ___________________________________________
 Government Agency/Official/Employee Office Visited: ____________________________________________
Name of Government Agency: __________________________________ Date: ___________________________________________________
Sex:  Male  Female

Please put a check mark () in the appropriate box corresponding to your response. (Pakilagyan ng tsek () ang kahon na nagsasaad ng iyong tugon.)

SERVICE AVAILED (Serbisyong Kinailangan):


 Clearing of Fabrication Design of Mechanical Equipment  Issuance of Certification from DOLE that a Company Has/Has No
Pending Case – for Regional Office Appealed Labor Relations Cases
 Disposition of Appealed Cases Filed with the Bureau of Labor  Issuance of Certification that a Company Has/Has No Pending Labor
Relations Standards Case Appealed Before the Office of the Secretary of Labor
 Disposition of Original Cases Filed with the Bureau of Labor and Employment
Relations  Registration of Workers Association Operating in More Than One
Region and Federation/National Union
 Issuance of Certificate of Appearance for Professional Mechanical  OTHERS, please specify: _____________________________________
Engineer/Professional Electrical Engineer

Strongly Agree Neither Disagree Strongly


Agree (Sang-ayon) Agree nor (Hindi sang- Disagree
(Lubos na Disagree ayon) (Lubos na
sumasang- (Ni sang-ayon hindi
ayon) o hindi sumasang-
Particulars
sumasang- ayon)
(Mga Detalye) ayon)

1. The requested service/s is/are delivered in a timely manner (Ang


    
hinihinging serbisyo ay naibigay sa takdang oras)
2. The client’s queries/needs is/are properly responded to by the concerned
    
personnel or unit (Nakatugon ng maayos sa katanungan/pangangailangan)
3. The service/s and facility/ies is/are easily accessible (Maayos na serbisyo o
    
pasilidad)
4. The instructions are clearly indicated in the Citizen’s Charter (Malinaw at
    
nakaayon ang instruksyon sa Citizen’s Charter)
5. The fees are reasonable (Resonable ang hinihinging bayad)     
6. The client feels safe and secured in doing the transaction (Walang
    
alinlangan sa pakikipag-transaksyon)
7. The Action Officer is knowledgeable on the DOLE programs/services (Ang
    
Action Officer ay may sapat na kaalaman sa programa/serbisyo ng DOLE)
8. The client is satisfied with the service/s received (Nasiyahan sa serbisyong
    
natanggap)

Complaint about our service (Reklamo sa serbisyong ibinigay): Suggestion/Recommendation (Mungkahi/Rekomendasyon):

Signature (Lagda): ________________________________________


CSF Form No. 2 (Rev 00 - 15 January 2021)

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