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SOP - Front Office - Guest Registration and Check in Process

The document outlines the guest check-in process for a hotel front desk agent. It details collecting important guest information by having them sign a registration card which includes personal details, passport and visa information for foreigners, and payment details. The front desk agent should greet the guest, find their reservation, confirm their details on the printed card, collect additional required information, have the guest and agent sign, make copies of identification, update the guest profile, and file the registration card.

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Raj Meridian Hotel
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2K views2 pages

SOP - Front Office - Guest Registration and Check in Process

The document outlines the guest check-in process for a hotel front desk agent. It details collecting important guest information by having them sign a registration card which includes personal details, passport and visa information for foreigners, and payment details. The front desk agent should greet the guest, find their reservation, confirm their details on the printed card, collect additional required information, have the guest and agent sign, make copies of identification, update the guest profile, and file the registration card.

Uploaded by

Raj Meridian Hotel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Department: 

Front Office – Guest Check In


Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 60 Minutes
Objective:
After a guest arrives at the hotel, the front desk agent should complete the
guest registration process. This is to make sure that the guest registration is
completed as per the hotel standard and also to collect important guest
information’s.
Guest is also asked to sign on the printed registration card as a statutory
requirement and also to verify that the details provided on the registration card
is accurate.
When Guest arrives at the reception to check in:
 Great the guest.
 Enquire the Last name / First name of the guest.
 Search for the reservation record and print registration card ( if the
same is not pre printed )
Present the Registration Card to guest for verifying / reconfirming
preprinted details Like :
 First Name, Last Name.
 Arrival Date. Time.
 Departure Date, Expected time of departure.
 Room Rate.
 Room Number.
 Room Type.
 Method of payment.
 Billing instructions.
 Meal Plan
 Request for ID Proof for local guest and Passport and Visa details for
foreigners.
Following details to be completed:
 Salutation.
 Designation.
 Company Name.
 Address Home / Business
 City, Country
 Postal Code
 Telephone / Fax / Mobile numbers.
 Email address.
 Contact Number / Person in case of emergency.
 Purpose of Visit.
Passport details:
 Passport Number.
 Nationality and country of residence.
 Date of Birth / Anniversary Date.
 Passport Issue date and Expiry Date
 Place of Issue of Passport.
Visa Details:
 Visa Number
 Visa issue date and Expiry date.
 Visa Place of issue.
 Type of Visa.
 Proposed duration of Stay in the country.
 Arrived from.
 Proceeding to.
 Explain to the guest regarding late checkout policy if any.
 Request the guest to sign on the Registration Card.
 Scan / Photocopy of Passport and Visa copy and attach to the
registration card.
 Front office assistant to also cross sign the registration card on the
provided field.
 Update the guest details collected on regard to the Profile of the guest.
 File Registration card.

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